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Service associate jobs in Richmond, VA - 605 jobs

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  • Member Services Specialist

    The Richmond Group USA 3.6company rating

    Service associate job in Richmond, VA

    Are you a real people person who loves helping others and solving problems? We're looking for a Client Liaison / Customer Support Pro (CSR-style role) who can be the friendly go-to for clients when they need answers, support, and quick solutions. ✅ What you'll love: 🏡 WFH 3 days/week (hybrid!) ⏰ Never any overtime (seriously - ever) 💰 Competitive pay 🙌 A role where being kind + proactive matters ✨ You'll be great if you: Love talking to people (phone/email/chat) Stay calm under pressure Enjoy being the “fixer” + making someone's day easier Have customer service/client support experience Medial office/insurance industry experience is a HUGE PLUS! If you are interested in this or future opportunities in your area, please send a Word-Formatted resume to us and we will contact you when opportunities arise that match your geography and experience. All inquiries are kept confidential, and your information will not be shared without your prior approval. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
    $34k-48k yearly est. 5d ago
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  • Collision Estimator / Service Advisor

    Caliber Collision 3.7company rating

    Service associate job in Colonial Heights, VA

    2+ years of collision estimating experience; sales experience preferred Must be 21 years of age or older Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs Must have prior experience with CCC1 or similar estimating software You have an advance understanding and knowledge of the repair process/procedures Strong sales orientation Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment
    $30k-45k yearly est. 4d ago
  • Member Service Representative (Full-Time) - Williamsburg

    Navy Federal Credit Union 4.7company rating

    Service associate job in Williamsburg, VA

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned Qualifications Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Desired Qualifications Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Location: 5226 Monticello Avenue Suite F-100, Williamsburg, Virginia 23188 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at . About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
    $25k-32k yearly est. 3d ago
  • Customer Service Agent

    GAT 3.8company rating

    Service associate job in Richmond, VA

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
    $22k-29k yearly est. 11d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Service associate job in Richmond, VA

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 14d ago
  • Financial Services Associate

    Davenport 4.3company rating

    Service associate job in Richmond, VA

    Department: Financial Services This position will be responsible for assisting the Financial Services Department with a wide variety of assignments that support departmental administrative and marketing efforts. RESPONSIBILITIES: Responsibilities of this position include, but are not limited to: * Assisting with inquiries and requests from Financial Advisors and Client Service Associates * Processing and analyzing business requests relating to retirement plans, donor advised funds and other products supported by Financial Services * Creating and maintaining internal forms and marketing pieces * Maintaining the Financial Services intranet page * Assisting with data gathering and entry for financial plans * Assisting department members with special projects and meetings QUALIFICATIONS: * College degree * Professional and service-oriented demeanor * Strong organizational and problem-solving skills and attention to detail * Ability to handle and prioritize multiple tasks within a stated deadline * Ability to take direction and complete assignments with little supervision * Proficient with Excel and other Microsoft Office products * Desire to work in a team environment and the ability to thrive in a fast-paced and changing work environment SALARY & BENEFITS: We offer a competitive salary and excellent benefit program, including safe harbor 401(k) contribution, profit sharing plan, disability and life insurance, high-deductible health plan with an HSA, an on-site Health Center, Paid Time Off and elective dental and vision benefits. We offer wellness programs and support a friendly and collegial culture, with company sponsored volunteer opportunities during business hours. DAVENPORT IS AN EQUAL OPPORTUNITY EMPLOYER Davenport & Company LLC provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
    $29k-45k yearly est. 16d ago
  • Pest Control Service Specialist

    Cleardefensepest

    Service associate job in Richmond, VA

    Apply Description Job: Pest Control Service Specialist Rate: $18-24/hr ++ New-employee Bonus Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly expanding. Come join our team and start your career with a company with great growth opportunity! We are hiring and willing to train inexperienced applicants (paid training). High-commission opportunities Large biweekly bonuses, seasonal bonuses, and annual bonuses Up to 17 PTO days per year Paid holidays Health and Retirement benefits offered iPad provided Qualified technicians may drive work vehicles to and from work Advancement in operations and sales management are available to qualified employees. Ongoing development through continual training 40-hour work weeks, Monday through Saturday Opportunity The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest populations while maintaining the utmost in customer service. The technician will work synergistically with the sales team in timely treatments as well as bringing on new accounts. Requirements and Qualities Ambitious and hard working Excellent communication skills Good character and work ethic Growth minded High degree of attention to detail Excellent customer-service skills Ability to lift and carry up to 50 pounds Ability to pass background check and drug screen Valid driver's license and clean driving record Certifications are a plus! Must be 18 years of age Benefits Up to 17 PTO Days Paid Holidays Health Benefits Retirement Benefits: 401K Financial Wellness Program Tuition reimbursement for qualified candidates ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ***Contact office to identify ACTIVE or PASSIVE hiring state*** ***PLEASE FORWARD YOUR RESUME VIA EMAIL***
    $18-24 hourly 38d ago
  • Pest Control Service Specialist

    Cleardefense Pest Control

    Service associate job in Richmond, VA

    Job: Pest Control Service Specialist Rate: $18-24/hr ++ New-employee Bonus $500 Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly expanding. Come join our team and start your career with a company with great growth opportunity! We are hiring and willing to train inexperienced applicants (paid training). New employee bonus: $500 for those starting THIS MONTH High-commission opportunities Large biweekly bonuses, seasonal bonuses, and annual bonuses Up to 17 PTO days per year Paid holidays Health and Retirement benefits offered iPad provided Qualified technicians may drive work vehicles to and from work Advancement in operations and sales management are available to qualified employees. Ongoing development through continual training 40-hour work weeks, Monday through Saturday Opportunity The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest populations while maintaining the utmost in customer service. The technician will work synergistically with the sales team in timely treatments as well as bringing on new accounts. Requirements and Qualities Ambitious and hard working Excellent communication skills Good character and work ethic Growth minded High degree of attention to detail Excellent customer-service skills Ability to lift and carry up to 50 pounds Ability to pass background check and drug screen Valid driver's license and clean driving record Certifications are a plus! Must be 18 years of age Benefits Up to 17 PTO Days Paid Holidays Health Benefits Retirement Benefits: 401K Financial Wellness Program Tuition reimbursement for qualified candidates ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ***Contact office to identify ACTIVE or PASSIVE hiring state*** ***PLEASE FORWARD YOUR RESUME VIA EMAIL***
    $18-24 hourly 60d+ ago
  • Reservationist

    Shamin Hotels Master 4.0company rating

    Service associate job in Richmond, VA

    Department: Operations Reports To: General Manager Supervision:None Pay Structure: Paid Bi-weekly Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us! Why Should You Work for Shamin Hotels? Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more! Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family! How to Apply: If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you! Please apply here: ********************************** Enter the job title and location and apply! Position Overview: The Reservations Agent is responsible for answering telephone inquiries in a friendly and courteous manner, employing sales techniques in order to secure and process reservations for guest accommodations accurately and in a timely manner consistent with Shamin Hotels high standards of quality. Essential Job Functions: Answering Inquiries: Professionally handle incoming telephone inquiries from customers in a friendly and courteous manner. Sales Techniques: Utilize effective sales techniques to secure and process reservations for guest accommodations. Accuracy and Timeliness: Ensure all reservations are processed accurately and in a timely manner, adhering to Shamin Hotels' high standards of quality. Customer Service: Provide exceptional customer service by addressing customer needs and inquiries promptly and professionally. Product Knowledge: Maintain a comprehensive understanding of Shamin Hotels' accommodations, amenities, pricing, and policies to effectively assist customers and promote available options. Reservation Systems: Use reservation systems or booking platforms proficiently to enter and manage reservations accurately. Problem-Solving: Resolve customer issues or concerns related to reservations efficiently and effectively. Team Collaboration: Collaborate with colleagues and other departments to ensure seamless communication and coordination of reservations and guest services. Top Requirements: Team Up: Be Golden, Collaborate and Help Others Succeed. Own It: Be a role model, Embrace Responsibility and Keep Learning. Passionately Serve: Be Positive, Care Deeply and Create Memories. Qualifications Qualifications: Excellent communication skills, with a friendly and courteous telephone manner. Strong sales skills and the ability to employ sales techniques effectively. Attention to detail and accuracy in processing reservations. Customer-centric approach with a focus on delivering high-quality service. Proficiency in using computerized reservation systems or booking platforms. Flexibility to work varying shifts, including evenings, weekends, and holidays. Team player with the ability to collaborate effectively with colleagues. Previous experience in a similar role or hospitality industry knowledge is preferred. Join our team at Shamin Hotels and contribute to delivering exceptional guest experiences through efficient and customer-focused reservation services! About Us: In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. ************************* Apply Here!: ********************************** Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.
    $26k-31k yearly est. 2d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service associate job in Richmond, VA

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $25k-31k yearly est. 4d ago
  • Service Car Wash Associate

    McGeorge Toyota 4.0company rating

    Service associate job in Laurel, VA

    McGeorge Toyota has more work than we can currently handle! This is a rare opportunity to become a part of the McGeorge Team! Applicant must be able to wash vehicles for our service department. Applicants must be detailed oriented and have the ability to work in a fast-paced team environment. This is an hourly position. Responsibilities Cleaning vehicle interiors and exteriors in compliance with all company standards. Operating buffers, steamers, hoses, vacuums, and other equipment to meet service expectations. Using cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles. Moving and parking vehicles. Qualifications Available to work flexible hours & weekends Ready to hit the ground running Professional, well-groomed personal appearance. Clean driving record Willing to submit to a pre-employment background check & drug screen What We Offer Medical and Dental 401K Plan Paid time off and vacation Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Health and wellness Flexible Work Schedule Saturday Lunches Discounts on products and services We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Hide
    $28k-37k yearly est. 60d+ ago
  • Mortgage Servicing Officer

    Ascending

    Service associate job in Richmond, VA

    Job DescriptionLoan Servicing Officer Employment Type: Long-term Contract Portfolio: Rental Housing We are seeking a highly organized and detail-oriented Loan Servicing Officer to join our team. In this role, you will play a vital part in the administration and servicing of loans within our specialized rental housing portfolio. You will be responsible for coordinating daily loan activities, managing high-accuracy data entry, and overseeing the transition of loans from construction to permanent status, ensuring a seamless onboarding experience for our clients. Key ResponsibilitiesLoan Administration & Operations Daily Coordination: Execute daily loan administration activities to maintain the health and compliance of the rental housing portfolio. Data Management: Oversee and manage precise data entries within loan servicing systems to ensure real-time accuracy of records. Loan Closings: Lead and oversee the complexities of both construction and permanent loan closings. Onboarding & Setup: Facilitate the end-to-end setup of new loans, ensuring all documentation and system parameters are correctly established. Stakeholder Engagement & Support Servicing Orientation: Conduct comprehensive orientation sessions for new borrowers to explain loan servicing requirements and processes. Cross-functional Collaboration: Partner with internal departments and external stakeholders to streamline operations and resolve servicing inquiries efficiently. QualificationsRequired Experience & Skills Professional Experience: 2-4 years of experience in multifamily loan servicing, escrow administration, asset management, or housing finance operations. Domain Expertise: In-depth knowledge of rental housing finance and standard industry loan servicing practices. Technical Proficiency: Hands-on experience with dedicated loan servicing systems and the Microsoft Office Suite (advanced Excel, Word, and Outlook). Attention to Detail: Strong organizational skills with a focus on accuracy and adherence to loan documentation standards. Preferred Qualifications Specialized Programs: Prior experience working with affordable housing programs, including LIHTC, HUD, and state housing finance agency initiatives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Powered by JazzHR nil SNoeQqI
    $41k-68k yearly est. 10d ago
  • IP Services Production Services Specialist ll

    Bank of America 4.7company rating

    Service associate job in Richmond, VA

    Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for providing support to end users and responding to issues related to incidents and problem management for multiple applications, focusing on leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer, client, and associate experience and restoring any impacts to those experiences regardless of where the root cause of the impact lies. Position Summary: The role of the IP Services Production Services Specialist is to act as the technical subject matter expert responsible for providing support where in-depth analysis of situations or data requires an evaluation of various factors to solve business impacting Network incidents. In addition, this role oversees projects and direct activities related to initiatives that Operations participates in. The technology areas of focus for the IP Services Production Services Specialist includes (but not limited to) Load Balancing and DDI (DNS, DHCP, and IPAM). Production Services Specialist II are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm. Responsibilities: Leads production support triage efforts, manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed Ensures all impacts are accurately recorded and documented in the system of record, verifies documents and wikis are updated and available for use during triage, and supports on call responsibilities for incidents, the documentation of application flows, impacts during outages, the customer experience, and contacts for support needs Provides status updates and technical detail for awareness communications, such as infrastructure, application and client impact, and component points of failure, oversees accuracy of all communications sent, and ensures any necessary reconvenes are scheduled Identifies business impact, interprets monitors, dashboards, and logs, and writes queries to accurately calculate and communicate impacts to leadership in partnership with senior team members or specialists within Technology Services Promotes and enforces production governance during triage/testing, and identifies production failure scenarios, vulnerabilities, and opportunities for improvement, determines appropriate actions, and escalate issues as needed Analyzes, manages, and coordinates incident management activities to detect problems that potentially affect the service level Fulfills research requests, ad hoc reports, and offline incidents at the direction of senior team members or the Technology/Production Services teams Key Responsibilities: Primarily responsible for operational support of Network IP Services products: F5 Networks, VMware ALB (Avi), BlueCat on-prem and Cloud Resolver As a secondary responsibility the roles will also work with other security related network components such as Firewall, Proxy, and Content Inspection infrastructure. Proactive network reviews including Routine testing of disaster recovery scenarios, identification of vulnerabilities, and opportunities for improvement in observability across the network stack Work with senior team members to validate impacts and communicate to all stakeholder's technical status updates Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up to date and available for use during triage Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action. Adhere to design standards and global design authority processes and procedures; Debate them when necessary Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats. Required Qualifications: Operational mindset: Prioritize, understand, and act with urgency to restore all incident related work, act as authoritative figure for respective domain, and represent the Ops org during all calls (planned or unplanned) 7+ years of experience with network protocols, models, and technologies such as: Strong understanding of the upper (application) layers 5-7 DNS, DHCP, SSL/TLS, HTTP/S, and SNMP Fundamental understanding of layers 1-4 TCP/IP, Ethernet, ARP, and physical constructs F5 Load balancing (LTM, GTM, APM), BlueCat DNS/DHCP/IPAM, BlueCat Cloud Resolver, VMware Advanced Load Balancer, and Cloud support (private and/or public) Expert experience with troubleshooting complex networking problems Experience with JIRA and Confluence Understand configuration management with tools such as Forward Networks and HPNA Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to NetScout, Wireshark, Splunk, SevOne, HPNA, and IBM Watson General experience in Network Automation tools and processes Self-starter/self-directed, organized and detail oriented Strong technical acumen and analytical skills Excellent client interfacing skills Strong verbal and written communication skills and ability to work with all levels of management Experience aligning actions to business impact and service restoral Demonstrates ownership: Is accountable and can hold others accountable (professionally) Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level. Desired Qualifications: Experience in Networking-related disciplines within a design, implementation, or operations role Relevant Industry certifications in Network Technologies Cloud and SDN experience Experience with SDN; VMware NSX, Arista CloudVision Experience with Azure and AWS (certification preferred but not required) Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development Experience of working within Financial Services (Insurance, Banking, Investment banking) Experience with other network technologies WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, Firewall, and AAA Skills: Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Innovative Thinking Result Orientation Solution Design Business Acumen DevOps Practices Project Management Solution Delivery Process Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101) Pay and benefits information Pay range$73,600.00 - $143,800.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
    $73.6k-143.8k yearly Auto-Apply 60d+ ago
  • Service Specialist

    Link-Belt Cranes 4.1company rating

    Service associate job in Ashland, VA

    Link-Belt Mid-Atlantic is a construction equipment company, offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction. Currently we have a Service Specialist role open at our Ashland branch. The Service Specialist is responsible for the maintenance, inspection, diagnosis, and repair of construction equipment machinery and components, primarily in a field setting. Essential functions of the position include: Efficiently and effectively diagnose and perform field service repairs as directed and ensure the proper completion of each to the customer's satisfaction. Ensure that all required parts, materials, and supplies necessary to complete the repair are ordered and obtained prior to arriving at the jobsite. Identify and arrange for the procurement of additional items as needed after initial inspection and diagnosis of the service repair. Adhere to all safety and environmental regulations and guidelines necessary during repair and ensure work area is properly cleaned upon completion. Ensure that the customer is kept informed of completed repairs and communicate to them any problems or issues found that extend beyond the scope of the original service call. Maintain an adequate level of tools necessary to perform the service requirements. Document and maintain proper records of time spent on each repair, parts and materials used, and detailed descriptions of work performed. Ensure that all parts and materials not used are returned upon completion of the service work per the established guidelines. Provide labor hours daily to the Service Manager or Branch Administrator to ensure timely posting of hours to the appropriate work orders. Prepare and submit expense reports (accompanied with the appropriate receipts) and service truck mileage on a timely basis. Ensure that the service truck is properly maintained in good working condition and appearance. Maintain personal appearance in a neat and professional manner (within the context of the working environment) and ensure professional communications with customers and coworkers. Notify Service Manager of any tooling, shop, yard, or vehicle requirements or deficiencies. Continue with service training education to enhance knowledge and service capabilities, and remain current on new technologies. General qualifications for this role: High School or GED Minimum of five (5) years of related experience in diagnostic and repair work on construction equipment machinery Must be able to read and interpret technical manuals and drawings Must have Commercial Driver's License (CDL) *Link-Belt Cranes does not accept unsolicited resumes or calls from third-party recruiters or employment agencies*
    $38k-45k yearly est. 60d+ ago
  • Deposit Services Specialist I

    Primis Financial 4.2company rating

    Service associate job in Ashland, VA

    This position it responsible for performing operational functions related to Deposit Services. Essential Functions * Provide daily support for Deposit Services' functions including new account and file maintenance review, legal orders, IRA, ICS and CDARS, and other departmental tasks. * Participate in team tasks, including but not limited to payments xchange maintenance, deposit verifications, term change requests, 5498/1099 corrections, address changes, rate exceptions, dormant reactivations, deposit maintenance requests, hunt group calls, and assisting with all other Deposit Services inquiries. * Proficiency in daily support tasks for Deposit Services' functions, as listed above. * Regular, reliable, and predictable attendance. Marginal Functions * Provide support for audit requests. * Provide back up support for teammates when needed. * Assist with the development and implementation of necessary training and operational support programs for the Bank and individual departmental units including new employees. * Assist with corporate and departmental projects. * Assist with gathering, analyzing, and providing recommendations related to audit documentation, copies and reports as requested. * Maintain strict confidentiality of all customer records and personal information. This includes shredding unnecessary documentation and locking/securing work area each day before leaving. * Stay current in knowledge of software, bank products, rates and regulatory requirements. * Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices. * All other duties as assigned. Minimum Educational & Experience Requirements * High School diploma or equivalent * Deposit Services Experience * Proficiency on minimum of 1 operational function within the Deposit Services Area Minimum Skill Requirements * High degree of detail orientation * Strong organizational skills * Ability to work independently with minimal supervision * Ability to work effectively under stress with high work volume and tight deadlines * Professional and effective verbal and written communications * Proficient with MS Office products and departmental systems Physical Demands In terms of an 8-hour workday, "occasional" equals 1% to 33%, "frequent" equals 34% to 66% and "continuous" equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship that would require significant difficulty or expense. * Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer * Continuous visual review of bank documents * Frequent high stress periods of high-volume work with tight deadlines * Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use * Continuous communication: verbal and written, in-person, phone and electronic Work Environment * Office environment with occasional travel to market center locations. * Low to moderate noise levels
    $40k-71k yearly est. 42d ago
  • Inside Service Specialist

    Dover Food Retail

    Service associate job in Chester, VA

    Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. What we're looking for: We are looking for an individual with expert knowledge and experience to provide remote after-sales support for our customers and service partners. This person will be the intermediary between field representatives, service partners, customers and internal functions ensuring accurate and efficient flow of information to resolve customer issues completely and timely with a tremendous focus on resolving the issue at first contact. This role will report to the Inside Service Support Leader and will be based out of our local facility. Ideal candidates will take ownership of promptly solving customer inquiries and ensure that actionable voice of the customer data is captured from each customer interaction to fuel continuous improvement activities. What you'll be responsible for in this role: Provide expert remote technical support to customers, service partners and other functional departments to improve knowledge and resolve issues related to operation, installation, troubleshooting and maintenance of DFR products. Support Sales team, as needed, in addressing product complaints, questions, and resolutions. Coordinate activities related to problem resolution between quality, warranty, field service, engineering, and sourcing departments. Help develop technical service bulletins to educate service partners and internal parties regarding common field issues and methods of resolving. Act as the internal escalation point for after-sales support team, helping ensure service levels are maintained and accurate resolution. Working directly with Engineering and other departments when collaboration is needed to fulfill internal requests for information. Participate in and support process improvement initiatives. What are the basic qualifications? High School diploma or GED / Equivalency. 2+ years of experience in a customer facing role in a business-to-business environment. 3+ years of experience in providing remote technical solutions in a call center environment or 3+ years' experience with the manufacture, testing, or support of HVAC or refrigeration products. 2+ years' experience with at least one DFR system used to support DFR products (IE: Syteline, Integra, AS-400, SalesForce, etc.). What are the preferred qualifications? 2 years technical degree or certification in HVAC or refrigeration. 2+ years remote troubleshooting / technical support experience for similar products and applications in the refrigeration industry. 2+ years related experience in a technical role (Service technician, Quality technician, remote technical support) in the commercial refrigeration industry. To be a great fit for the role: Excellent communication and problem-solving skills Professional and courteous demeanor Strong industry knowledge and experience Superior technical aptitude and mechanical inclination with high emphasis given to the ability to understand and trouble shoot electrical circuitry and applicable schematics. Be a customer and brand advocate. Familiarity and use of formal problem-solving techniques Adept at using customer contact technology and software (telephony systems, CRM - Salesforce preferred) Good communications skills with a customer service focus. Ability to interpret store layout and technical documents. Proficiency with MS products (Outlook, Powerpoint, Excel, Word, Visio) We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact *********************** for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. Job Function : Customer Service
    $31k-56k yearly est. 16d ago
  • Electro-Mechanical Packaging Systems Service Specialist

    Landen Strapping MacHines

    Service associate job in Hopewell, VA

    Job DescriptionElectro-Mechanical Packaging Systems Service Specialist Where: Hopewell, VA 23860 (Hybrid remote) | Type: Full-time | Pay: $55,000-$80,000 Make an impact from day one Support customers that rely on industrial packaging equipment to keep their operations moving. In this role, you'll provide both on-site and remote service, traveling 70-80% as requests come in. You'll be the trusted expert who restores uptime, educates operators, and documents every step. Your core responsibilities Maintenance & Repairs: Perform preventive maintenance, troubleshoot faults, and replace components to meet safety and performance standards. Technical Support: Respond to tickets quickly-remotely when possible, on-site when needed-providing clear, actionable guidance. Documentation: Log service activities, parts usage, and issue trends to support continuous improvement. Customer Success: Explain repair timelines and best practices; share preventative maintenance tips to reduce future downtime. Safety & Compliance: Follow company procedures, industry standards, and manufacturer specifications. Teamwork: Partner with peers on complex diagnoses and help train less-experienced technicians. What sets you up for success High School Diploma or related technical certificate/degree. Minimum 3 years in equipment repair or maintenance, with 3 years of manufacturing experience required. Proficiency with tools, diagnostic software, and electrical systems; strong problem-solving skills. Confident communicator who manages priorities independently. Physical demands Lift 35+ pounds and stand for long periods. Comfort working in tight spaces, at heights, and outdoors when necessary. Preferred qualifications Electrical systems certification. Experience with PLCs, relays, and mechanical systems. Background as a field service technician or similar. Compensation, schedule, and benefits Salary range: $55,000-$80,000 annually. 8-hour shifts; extended hours and some weekends as needed. 401(k) matching, health insurance, paid time off. Work location and travel Hybrid remote role based in Hopewell, VA 23860. Reliable commute to Hopewell is required; relocation before start is preferred. Travel 70-80% depending on customer requests. We're open to all backgrounds We encourage individuals with criminal records to apply.
    $55k-80k yearly 8d ago
  • Service (Maintenance) Specialist - Sterling Manor

    Capital Square

    Service associate job in Williamsburg, VA

    Capital Square Living (CS Living) is a fully integrated property management company based in Richmond, Virginia. CS Living was built on the strong foundation of the Capital Square brand and has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits. Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for “Best Places to Work” by Virginia Business Magazine as well as their “Fantastic 50” reports in 2019 and 2020. Summary The Service (Maintenance) Specialist performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities and common areas of the property meet Capital Square Living's standards for cleanliness, appearance, safety and overall functionality. Primary Responsibilities Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property, by diagnosing the source or cause of the defect or problem Makes repairs in accordance with established policies, procedures, safety standards and code requirements Prepares vacant units for leasing and new move-ins Obtains needed supplies and materials, completes all maintenance tasks and inspects completed work Assists in maintaining the grounds, common areas and amenities by picking up trash and debris Pressure-washes walkways and pool areas, performing general cleaning and painting curbs and signage as needed Assists in conducting routine and periodic property inspections to identify safety and risk management concerns Responds courteously to questions and requests, staying calm when addressing and resolving customer problems Keeps the property in good repair and communicates concerns about the physical needs of the property to management Knowledge and Skills Requirements High School Diploma or GED (General Education Diploma) Demonstrated ability to apply principles of logical thinking to define and correct problems Excellent organizational skills and a customer service mindset Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members and other business contacts A positive, motivating and team-oriented attitude A desire to exceed in a very competitive environment Work Hours Will normally work a Monday-Friday schedule with rotating weekends; (hours may vary to meet the business needs of the property). On-Call hours will apply. Work Location Onsite at designated or sister property location. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous.
    $32k-57k yearly est. 1d ago
  • Reservations Agent

    Kingsmill Resort 3.5company rating

    Service associate job in Williamsburg, VA

    Overview: A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations. Responsibilities: Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer. Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities. File guest correspondence or other reservation documentation as needed Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect. Coverage and execution of Front Desk duties as needed Generate outbound call revenue Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage Follow all policy, procedures, and service standards. Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms. Qualifications: Ability to converse coherently in English. Must be at least 18 years of age. 1-2 years of guest service/customer service experience required. Ability to deal with callers tactfully. Ability to use basic computer applications. Basic keyboarding proficiency. Ability to interact with diverse peoples and help resolve any issues. Ability to retain information. Ability to work in a fast-paced environment. Effective time management and organizational skills. Strong communications skills. Standing/Sitting for up to eight hours per shift Ability to workdays, nights, weekends, holidays.
    $28k-33k yearly est. 60d+ ago
  • Mortgage Servicing Officer

    Ascending

    Service associate job in Richmond, VA

    Loan Servicing Officer Employment Type: Long-term Contract Portfolio: Rental Housing We are seeking a highly organized and detail-oriented Loan Servicing Officer to join our team. In this role, you will play a vital part in the administration and servicing of loans within our specialized rental housing portfolio. You will be responsible for coordinating daily loan activities, managing high-accuracy data entry, and overseeing the transition of loans from construction to permanent status, ensuring a seamless onboarding experience for our clients. Key ResponsibilitiesLoan Administration & Operations Daily Coordination: Execute daily loan administration activities to maintain the health and compliance of the rental housing portfolio. Data Management: Oversee and manage precise data entries within loan servicing systems to ensure real-time accuracy of records. Loan Closings: Lead and oversee the complexities of both construction and permanent loan closings. Onboarding & Setup: Facilitate the end-to-end setup of new loans, ensuring all documentation and system parameters are correctly established. Stakeholder Engagement & Support Servicing Orientation: Conduct comprehensive orientation sessions for new borrowers to explain loan servicing requirements and processes. Cross-functional Collaboration: Partner with internal departments and external stakeholders to streamline operations and resolve servicing inquiries efficiently. QualificationsRequired Experience & Skills Professional Experience: 2-4 years of experience in multifamily loan servicing, escrow administration, asset management, or housing finance operations. Domain Expertise: In-depth knowledge of rental housing finance and standard industry loan servicing practices. Technical Proficiency: Hands-on experience with dedicated loan servicing systems and the Microsoft Office Suite (advanced Excel, Word, and Outlook). Attention to Detail: Strong organizational skills with a focus on accuracy and adherence to loan documentation standards. Preferred Qualifications Specialized Programs: Prior experience working with affordable housing programs, including LIHTC, HUD, and state housing finance agency initiatives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $41k-68k yearly est. Auto-Apply 9d ago

Learn more about service associate jobs

How much does a service associate earn in Richmond, VA?

The average service associate in Richmond, VA earns between $24,000 and $77,000 annually. This compares to the national average service associate range of $23,000 to $63,000.

Average service associate salary in Richmond, VA

$43,000

What are the biggest employers of Service Associates in Richmond, VA?

The biggest employers of Service Associates in Richmond, VA are:
  1. Lowe's Companies
  2. YMCA of Greater Richmond
  3. Commonwealth Senior Living
  4. Topgolf
  5. Davenport & Company
  6. Experience Senior Living
  7. PGA TOUR Superstore
  8. HCA Healthcare
  9. Millennium Group
  10. Mcgeorge Toyota
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