Service associate jobs in Rockville, MD

A full-time, hybrid Junior Multimedia Digital Design Associate role is available with an organization launching a new digital product. This position focuses on UX/UI design and the creation of multimedia content for product launches using Figma, Canva, and Adobe Creative Cloud. The ideal candidate is a strong communicator who can collaborate across marketing and digital experience teams to deliver high-quality assets that enhance the user experience and support ongoing product improvements. The hiring process includes three interview stages, with a target start date of December 15, 2025 (flexible for the right candidate). Position Details Job Type: Direct Hire Location: Hybrid - Onsite Tuesday, Wednesday, and Thursday Onsite Address: Arlington, VA Compensation: $65,000-$70,000 annually (up to $75,000 for strong candidates) Interview Process First virtual interview with HR Second virtual interview with the hiring manager Final in-person, panel-style interview Assessment Focus: Candidates should demonstrate strong cross-functional communication skills and a portfolio that includes visually compelling infographics, animated graphics, and short-form video. Role Overview Top Technical Skills: Adobe Creative Cloud / video editing software (e.g., Premiere Pro) Figma Canva Team Structure: Reports to the Director of Marketing/Art, with one other junior designer on the team. Day-to-Day Responsibilities Collaborate with the design team to create digital and print assets for campaigns and events. Develop infographics, charts, and interactive visuals for web, social media, and video. Support UX efforts by wireframing landing pages, emails, and web content to improve engagement. Partner with cross-functional teams to deliver on-brand creative aligned with marketing goals. Assist with marketing collateral and provide coverage in the Art Director's absence. Duties and Responsibilities Contribute to multi-channel design projects from ideation through final execution under the Art Director's guidance. Create responsive infographics, charts, and data visualizations for web (mobile and desktop), social, and print. Collaborate with Storytelling, Digital Experience, Events, Content Development, Marketing, and other teams to deliver on-brand design assets. Apply UX/CX principles to wireframe landing pages, web pages, and HTML emails that enhance the user journey. Support brand-related projects including static social graphics, ads, and marketing collateral. Assist with project coordination and reviews when the Art Director is unavailable. Qualifications 2+ years of experience in UX/UI design Knowledge of accessibility standards, including 508 compliance Technical proficiency in: After Effects, Premiere Pro, or other video editing tools Adobe Creative Cloud (InDesign, Illustrator, Photoshop) Figma, XD, HTML, CSS (JavaScript a plus) CMS platforms such as Optimizely Canva and Power BI Strong grasp of design principles, typography, color theory, and layout design Excellent communication and interpersonal skills Experience working within corporate brand standards to create data visualizations, charts, and infographics Portfolio Requirement Applicants must provide a link to an online portfolio showcasing video and/or animation work, including interactive infographics or data visualizations. REQUIRED Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Shared Services Advisor Schedule: Hybrid (Onsite 3 days/week) Experience: 1-5 years Business Unit: HR Shared Services Center - Leave Management The Shared Services Advisor provides support, guidance, and issue resolution across multiple HR shared services functions. This role is focused on ensuring smooth leave-management operations, managing employee inquiries, and coordinating with internal stakeholders and external vendors to maintain compliance and efficiency. Key Responsibilities Employee Support & Communication Serve as the primary point of contact for employees following vendor approval of disability claims. Respond to inbound calls and conduct outbound calls to provide information, clarify processes, and offer guidance. Case Management Manage employee-submitted cases, including those requiring detailed research, complex information gathering, and comprehensive responses. Ensure timely and accurate resolution of inquiries. Reporting & Data Accuracy Generate reports to support operations and compliance activities. Conduct data validations to ensure accuracy and integrity. System & Record Management Review and update employee statuses and other HR data within Oracle HCM. Maintain accurate and compliant documentation. Vendor & Stakeholder Coordination Collaborate with vendors, contractors, and internal HR advisors involved in disability claim processing and payments. Ensure alignment across partners and timely completion of tasks. Required Skills & Qualifications Knowledge of shared services operating models and operational efficiency best practices Strong analytical and problem-solving skills, with a focus on process improvement Excellent verbal and written communication skills, with a consultative approach Understanding of compliance, regulatory requirements, and HR policy standards. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

Customer Service Representative $20-21 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Shifts: Monday-Friday: 9am-6pm Saturday: 11am-6pm Must Haves: Self-sufficient - Will be opening and closing by themselves Basic computer skills to enter shipping/tracking information Customer Service experience Organized, reliable, & meet deadlines Strong written and verbal communication skills Ability to lift packages of 30-50lbs when needed Day to Day: This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalate

Customer Support Representative | Growing FinTech Are you passionate about making a real social impact while building your career in a dynamic, high-growth tech environment? We're working with a market leader in the Flexible Pay space, founded on a social charter, and dedicated to improving the financial well-being of frontline workers across the USA. Over three million people use this award-winning financial super-app to choose when they're paid, track earnings, save money, and access fairer financial services. This business have just partnered with one of the USA's largest employers and are looking to hire six enthusiastic individuals to join their expanding US headquarters in Arlington, VA. This is a launchpad role for an entry-level to early career professional who wants to grow with the business. Role and Responsibilities: You will be the vital link between the product and the users, ensuring they have an exceptional experience with the app. Communicate effectively and promptly with a variety of customers, always maintaining a positive and empathetic attitude. Become a product expert, knowing the financial well-being super-app inside and out to expertly answer customer inquiries. Demonstrate strong problem-solving skills, think on your feet, and take the initiative to resolve issues. Handle technical escalations, reproduce issues, and collaborate closely with the engineering team for resolution. Work cross-functionally with customer success and other departments to deliver efficient and meaningful support. What We're Looking For: This role is ideal for individuals seeking their first or second job, with a strong enthusiasm and eagerness to learn and the company will look at individuals from 0 (i.e. grads) to 18 months of support experience (this isn't a mid/snr role). Any prior experience in telephony (call-based jobs), FinTech, SaaS, or a call centre environment would be highly beneficial as will experience in a financial regulated environment. A proactive interest in technology, dedication to an optimal product experience, and a professional, quiet place of residence for occasional remote work. This is primarily an office-based role, requiring you to work from the Arlington, VA office (3-4 days a week / 1-2 remote). Benefits: Equity: You will be eligible for an equity allocation tied to the funding round Health and Wellness: 100% employer-paid health, dental, and vision benefits for the employee. A free subscription to Calm to help you achieve "Zen Mastery" and switch off. Time Off: 10 days of vacation, increasing to 15 days after one year of service, plus federal holidays and flexible time off for any ad-hoc childcare/family/caring needs. Financial Future: A 401K program and generous paid parental leave (12 weeks paid Maternity Leave and 2 weeks paid Paternity Leave for employees with over 12 months service). Career Growth: This role is a launchpad. You can progress to Senior Support Representative and Support Lead. Progression into Tech Ops/Engineering is fully supported and encouraged. This is a great chance for a personable, friendly and driven person to join a hugely profitable and growing business with a ground-breaking product. If this sounds of interest, please do apply!

ABOUT OUR COMPANY ESI Total Fuel Management is a highly regarded engineering, manufacturing, and services company that provides resiliency for the global data center sector. Our mission is to support and serve mission critical businesses with expertise and leadership by providing innovative solutions, ensuring generator uptime, and guaranteeing environmental compliance against fuel-related risks. As a leader in the field, we are committed to exemplary character, competency, and dedication, and we thrive on our ability to deliver exceptional results. With principles centered on Biblical values, we emphasize a servant attitude toward our team internally and our customers externally. ABOUT THE INDUSTRY The data center industry is thriving with a compound annual growth rate of 10.9% through 2030 and is being driven by the continued growth of data demand for social, mobile, analytics, and cloud services worldwide, including AI, gaming, driverless cars, and augmented reality. As pioneers in fuel management and resiliency for emergency generators in data centers and critical facilities, ESI is experiencing rapidly scaling growth. POSITION SUMMARY We are seeking a full-time, experienced Manufacturing Customer Service Representative to join our high-performance team and be a part of our journey to shape the future of the US data center community by delivering resilient and sustainable solutions that make a difference. This individual will play a key role in coordinating internal processes, maintaining CRM data, and ensuring timely and accurate communication across departments. The ideal candidate will have a strong background in sales support, preferably within the manufacturing, HVAC, or MEP sectors. KEY RESPONSIBILITIES SALES PROCESS COORDINATION - Traffic sales opportunities for products and services (excluding fuel) through the ESI process by engaging and coordinating with various departments. CRM & BACKLOG MANAGEMENT - Maintain and update the sales backlog within Acumatica's CRM module/dashboard, ensuring accuracy and timeliness of data entry. REPORTING & ANALYSES - Generate and present KPI reports on sales trends, opportunity sources, and pipeline health to support strategic decision-making. KEY TEAM JOB TASKS Serve as the point of contact for internal departments regarding active sales opportunities. Escalate issues or delays to the Chief Operating Officer and Business Development Director as needed. Assist with customer inquiries related to quotes, proposals, and delivery timelines. Ensure professional and timely communication with external stakeholders. Collect and analyze data on sales trends and lead sources. Monitor pipeline stages and flag delays or missing information. KEY COMPETENCIES Team player who communicates well across departments. Well organized with systematic approach to tracking historical information. Emotionally intelligent with focus on relationship building with stakeholders. Problem solving mindset with the ability to quickly adapt plans to meet emerging challenges. Detailed oriented. EDUCATION AND EXPERIENCE REQUIRED 5+ years of experience supporting or managing sales processes, ideally in manufacturing, HVAC, or MEP sectors. Strong organizational and communication skills. Experience with CRM platforms (Acumatica preferred). Detail-oriented with a proactive problem-solving mindset. ATTRIBUTES DESIRED Positive and personable high-performance team member. Servant leader who demonstrates integrity, reliability, and stability. Focused and driven, seeking to grow and increase knowledge. Exemplary character and integrity. Ability to work effectively in a fast-paced, cross-functional environment. WE OFFER Profit sharing, eligible after one year of employment. Flexibility to direct to company 401(k) or for personal discretion e.g., student loan repayment, housing costs, family expenses etc. 401(k) Retirement Plan: The retirement program allows you to set aside money for your retirement upon hire. You will also receive an employer contribution of 3%, regardless of your participation in the 401(k) plan, of your eligible compensation, defined as salary, overtime, bonus, commission and shift differential, upon hire and will become 100% vested in your employer contribution after meeting eligibility requirements of 1,000 hours per year with a 2-year cliff vesting schedule. Health Insurance: Eligible for group medical, dental, and vision insurance effective on the first day of employment. Employer Sponsored Life AD&D, Long-term, and Short-term Disability: The plan is available to eligible employees effective on the first day of employment. Flexible Spending Account for medical and dependent care expenses: The plan is available to eligible employees after 90 days of employment and allows employees to set aside a specific pretax dollar amount for dependent care expenses and specified medical care. Employee Wellness Program: Our wellness program provides employees with a comprehensive health assessment and customizable plan as well as tools and resources for ongoing education and optimization. The plan is available to eligible employees effectively on the first day of employment. Employee Assistance Program (EAP): The EAP program is a work/life benefit available to employees and their dependents at hire. The program provides confidential and free access to legal, financial, wellness and work/life resources. The program is available at hire. Vacation: Eligible for 2 weeks' paid vacation annually. Eligible to use vacation days after 90 days of employment. Holiday: Eligible for paid holidays per ESI Holiday schedule plus your birthday off, if date occurs during a weekday Sick Policy: Eligible for paid sick days. This policy is subject to change if abuse occurs. Eligible after 90 days of employment. Employee Discount Program: Our discount program provides employees with discounted products and services ranging from sporting events, amusement parks, hotels and shopping. The program is available at hire. At ESI Total Fuel Management, we're not just looking for a Customer Service Representative. We're seeking a dedicated team player who can help us drive industry growth and innovation. If you're ready to take on these responsibilities and help us fuel mission-critical facilities with reliability and expertise, we want to hear from you. ESI is an Equal Employment Opportunity Employer.

About the Company A well-established restoration services company with nearly 40 years of experience is looking for a Bi-Lingual Customer Service Coordinator to support day-to-day operations. We specialize in helping homeowners and businesses recover from water damage, fire damage, mold, and other property disasters. Our mission is to provide fast, compassionate, and professional service during times of need. This job is located in the Mount Vernon area of Alexandria, VA. Preference will be given to candidates that live within a reasonable commuting distance (roughly 10 miles). Looking for Bilingual Candidates that are fluent in Spanish! About the Role As a Customer Service Coordinator, you'll serve as the first point of contact for customers, coordinate technician schedules, and ensure timely service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping people in challenging situations. Key Responsibilities Answer inbound calls with professionalism, urgency, and empathy Dispatch technicians and manage the daily service schedule Serve as a communication bridge between customers, field staff, and internal teams Update job records and maintain accurate documentation in company systems Follow up with customers to ensure satisfaction and gather feedback Support the team with general administrative and coordination tasks What We're Looking For ✅ 2+ years in customer service, dispatching, or administrative coordination ✅ Experience in restoration, construction, or field service industries is a plus ✅ Excellent verbal and written communication skills ✅ Strong organizational skills and attention to detail ✅ Comfortable working under pressure and juggling multiple priorities ✅ Proficient in Microsoft Office; ability to learn internal software systems quickly What We Offer Competitive salary Monday to Friday schedule - no weekends A stable and supportive work environment Opportunity to make a real impact during people's times of need Paid training and long-term growth potential Excellent Benefits

We are not working with external recruiters or search firms for this position - please do not reach out. Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value. Position Summary: The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations. Responsibilities & Duties: Administrative, Customer, and Communication Management Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits. Greet, admit, and escort office visitors and clients in a professional and courteous manner. Enter and manage orders received via email from property managers. Accurately document order details, status updates, and customer notes within internal systems. Follow up on “On Hold” and canceled jobs to confirm next steps or finalize closures. Installer and Project Coordination Manage daily communication with installers, providing job information, updates, and logistical support. Maintain clear and consistent communication with project managers regarding order progress and site updates. Facilitate coordination between project managers and property representatives to ensure accurate project execution. Data Management Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems. Ensure all project-related documentation is accurately filed and maintained for easy retrieval. Maintain organized records of orders, communications, and project notes. Responsible for managing order entry and fulfillment processes during the company's transition to the RFMS system. Qualifications: At least 2 years of professional experience in a customer service or client support role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to multitask and manage competing priorities in a fast-paced environment Proficiency in Microsoft Office and experience using CRM or customer service software Experience with RFMS is a plus High school diploma or equivalent required; associate's degree preferred Other: All offers of employment are contingent upon a background check Your information will be kept confidential according to EEO guidelines We are not working with external recruiters or search firms for this position - please do not reach out.

Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of enterprise contact center solutions. JOB TITLE: Cisco Contact Center Expert EMPLOYMENT TYPE: 4-5 Months Contract LOCATION DETAILS: Fairfax County, VA (Onsite) Salary Range: $80 - $90/Hour (Salary may be negotiable based upon experience, education, geographic location, and other factors). Responsibilities: Act as the highest-level technical resource for escalated contact center issues from Tier 1 and Tier 2 teams. Diagnose and resolve complex problems involving call flows, routing scripts, SIP trunking, QoS, and integrations. Perform root cause analysis and implement long-term fixes to prevent recurrence. Provide day-2 operational support following major migrations (Avaya ? Cisco WxCC/UCCX). Validate system performance, troubleshoot advanced call routing and reporting issues. Collaborate with network and UC engineering teams to maintain system health and security. Configure and optimize Cisco Contact Center components (Queues, Skills, Agents, IVR scripts). Maintain and update call flow diagrams, escalation paths, and technical documentation. Implement best practices for performance tuning and capacity planning. Mentor Tier 1 and Tier 2 support staff on advanced troubleshooting techniques. Required Qualifications: Deep expertise in Cisco Contact Center platforms (UCCX, WxCC) and CUCM. Strong understanding of SIP, QoS, routing, and trunking. Experience with IVR scripting, call flow design, and CRM integrations. Ability to analyze logs, conduct root cause analysis, and implement permanent solutions.

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: * You will Identify areas of risk and takes steps to prevent customer or revenue churn * You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans * As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it. * You will help the customer identify incidents where contractual SLAs were missed and takes necessary action * Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment. * PMP preferred, project management experience required. * A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management * Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services: * IT Strategy and Planning * IT Operations and Management * Human Resources * Security Operations * Customer Service Management * IT Processes * IT Governance * IT Portfolio, Program and Project Management * IT Project Delivery (SDLC) * Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership JV20 For positions in this location, we offer a base pay of $177,100 - $310,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development. Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music. Job Description Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments. 10-15 hours a week commitment Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday Position requires exceptional customer service skills as well as computer, written and communication skills Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver Flexible schedule a plus to occasionally cover additional shifts when needed This is an excellent position for: College Students with afternoon availability Persons looking for a 2nd job with fixed shift/hours week-to-week "Young at Heart" Seniors seeking part-time work Qualifications Customer Service Skills, Communicator, Problem Solver, Computer Skills Additional Information All your information will be kept confidential according to EEO guidelines.

We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform. Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it. Job Description What You'll Do On a daily basis you will: Maintain positive customer satisfaction for a number of dedicated accounts Help drive adoption of new features and expand customer usage of existing tools Assist customers in setting up new messaging campaigns Train users on how to use the platform and answer day-to-day questions Perform other customer success or support tasks as required Qualifications Who You Are First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have: Experience working with technology products and platforms Interest in technical topics or learning to code is a plus Additionally, you must have/be: Obsessive about getting all the details right Internal drive to meet deadlines and to bring others along with you Effective time management and organizational skills Excellent analytical, verbal and written communication skills Integrity, high character and ability to maintain the confidentiality of customer data Desire to work in an early stage company with "can do" start-up attitude Additional Information What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. Competitive salary with individual commission structure Medical (employer paid), dental, and vision insurance plans 401(k) plan with company match Generous paid time-off and holiday schedule with additional floating holidays Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.

About Us: AdNet/AccountNet, Inc. is an 8(a), WOSB, LGBTE, and WBE owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services. Position Details: The City of Gaithersburg is seeking consultants to provide Counsil Legislative Services (CLS) which include legislative research and analysis for the Mayor and City Council Members. Position Duties: Policy research, data analysis, external consultations, and independent assistance Financial analysis (impact, modeling, etc.) External personnel hours or consultants for defined projects related to policy research and analysis Attend meetings with Mayor and City Council Members on an as needed basis (Virtual or in-person) Other duties as requested This position is in the bidding stage. AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes and relationships.

JOB SUMMARYAs a Staff Consultant in Risk Advisory Services will offer internal audit, internal controls, compliance and risk management consulting. You will play a pivotal role in assisting the Senior Consultant in identifying, assessing, and mitigating risks within their organizations. You will work closely with the Senior Consultant to understand the client's unique business environments, operational processes, and regulatory requirements, offering tailored solutions to enhance their risk management practices. This position requires an understanding of risk management principles, strong analytical skills, and the ability to communicate concepts effectively. Handles less complex tasks and projects within discipline/ function Performing risk assessments developing work plans and project approaches, developing project budgets, establishing that quality objectives are met, and building teams to support the day-to-day execution of developed work plans Performing assessments of business process and IT general controls Utilizing communication and negotiation skills, effectively communicating ideas/issues with teams and clients Recognizes complex technical issues, evaluates facts efficiently, and uses strategic decision-making skills to assist management in solving problems Demonstrates advanced technical knowledge effectively through written and verbal communication Follow regulations and professional ethics of state bodies appropriate to discipline, including the IIA, ISACA, GAO, AICPA etc Assists management in planning and managing engagement activity and follows through to achieve results Recognizes needs and issues pertinent to client activity and demonstrates ownership of engagement's day-to-day tasks and activities Appropriately manages risk and ensures quality control procedures are being executed Builds client relationships and maintains quality working relationship Responds timely and accurately to internal team and client requests Remains flexible to client requests and requirements Seeks new ideas and better ways of accomplishing job and company goal Supervisory responsibilities None Work environment Work is conducted in a professional office environment with minimal distractions Physical demands Prolonged periods of sitting at a desk and performing work in front of a computer screen for long periods of time Must be able to lift up to 15 pounds at a time Travel required Travel may be frequent and unpredictable, depending on client's needs Required education and experience 0 - 1 years of relevant experience Bachelor's degree in accounting, finance, technology, computer sciences or equivalent experience Responsible for completing the minimum CPE credit requirement Preferred education and experience Cumulative GPA of 3.0 or higher Actively working towards achieving CPA licensure or relevant certification, if not already attained Internal audit, internal controls, compliance or risk management or other professional services environment Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the colleague for this job. Duties, responsibilities and activities may change at any time with or without notice. WHO WE ARE UHY is one of the nation's largest professional services firms providing audit, tax, consulting and advisory services to clients primarily in the dynamic middle market. We are trailblazers who bring our experience from working within numerous industries to our clients so that we can provide them with a 360-degree view of their businesses. Together with our clients, UHY works collaboratively to develop flexible, innovative solutions that meet our clients' business challenges. As an independent member of UHY International, we are proud to be a part of a top 20 international network of independent accounting and consulting firms. WHAT WE OFFER POSITIVE WORK ENVIRONMENT Enjoy a collaborative and supportive work environment where teamwork is valued. ATTRACTIVE COMPENSATION PACKAGES Our compensation is competitive and tailored to reflect the role, qualifications, and expertise of each individual. COMPREHENSIVE BENEFIT PACKAGE Access comprehensive benefits including group health insurance, dental and vision coverage, 401(k) retirement plans, and generous paid time off (PTO) allowances.

Title: Service Authorization Consultant State Role Title: 49172 Hiring Range: Up to $65,000 Pay Band: 5 Recruitment Type: General Public - G Job Duties The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a highly motivated individual to ensure that the DBHDS Developmental Disabilities waivers' service authorization system maintains all standards of accountability, proficiency and responsiveness to the users of the system which results in the alignment of needs and resources of all the individual's receiving waiver funded services. Incumbent will be responsible for the review of Individual Support Plans, Individual Service Packages, Planning Calendars, and Service Authorizations for the waivers for individuals with developmental disabilities, assuring that all criteria are met from when the process initiates with the case manager/support coordinator through to the authorization of a service. This includes, but is not limited to, discussing appropriate service alternatives with support coordinators/case managers and their supervisors to include the provision of needed training and technical assistance; problem solving to ensure individuals receive the appropriate services according to their assessed needs; and communicating the results of the review process to CSBs, private providers and the VA Medicaid Management Information System. This is a Richmond Central Office position and while there may be an opportunity to telework the expectation is that the selected candidate will be working in the Richmond Central Office location. This position will support NOVA counties & cities such as: Alexandria, Arlington, Fairfax, Loudoun, & Prince William. This position may require frequent state travel. Additional responsibilities include: • Performing clinical review and/or authorization of waiver and EPSDT services for individuals with developmental disabilities for all new and revised service plans, as appropriate. • Utilizing knowledge of authorization procedures and interpretation of Medicaid regulations, policies, and procedures. • Accurately entering service authorization information into the Waiver Management System/Virginia Medicaid Management Information System (VAMMIS). • Providing service authorization related consultation and training to assigned Community Services Boards/private providers of case management services. • Analyzing trends and problem areas within localities; providing recommendations and assistance to other DDS staff regarding technical support, training, and the development of guidance materials. • Abiding by all legal and regulatory standards promulgated by state, federal and professional regulatory organizations and will engage in conduct that is professional and ethical at all times, to the best of my knowledge and understanding. Minimum Qualifications • Knowledge of professional standards of supports and services for individuals with developmental disabilities (DD), including knowledge of best practices. • Knowledge of the health care needs of persons with disabilities (physical, cognitive, emotional), health and social service programs and issues, community resources, state and federal DD regulations, negotiation techniques, problem resolution, medical terminology, and medical standards of treatment. • Ability to work with electronic information systems. • Demonstrated ability to organize and prioritize work assignments, and to communicate effectively orally and in writing. • Ability to research and identify changes in program requirements and policies and to interpret state and federal regulations. • Ability to use a range of computer programs and data base applications such as Word, Excel, and the Internet. Additional Considerations • Experience in social, behavioral science, education, or related human services field. • Understanding of best practices in developmental disability (DD) services or understanding of how best practices are adopted and ability to translate experiences and training within the DD system. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. This position is eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy. For consideration, interested applicants must apply by completing the online application. A resume may also be included with your submission. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. This position is open until filled; however, applications/resumes will begin to be reviewed within seven (7) business days of the date of this posting. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly. For any technical assistance with the jobs.virginia.gov website, please contact **********************************. Contact Information Name: ShaKiera Miles Phone: N/A Email: ********************************* - Inquiries Only/No Submissions, to include resumes. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Job DescriptionDescription:AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals. We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply! The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services. · Follows NIH and Team AFCO-cFocus policies and procedures · Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk · Serves customers by taking telephone, fax, and email; and providing information · Ensures the appropriate level of customer service is delivered · Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing · Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information · Support Signal Paging · Support Emergency Paging · Support NIH General Information Inquiry Calls · Support Overhead Paging · Support Language Interpreter Services (CYRACOM) · Support On-Call Schedule Management · Provide Daily Status reports Requirements: EDUCATION High School diploma EXPERIENCE Six months experience in and office setting SKILLS · Well suited candidates will possess the following skills: · Clear and concise communication. · Active listening. · Ability to problem solve · Ability to analyze customer issues, identify the root cause, and find effective solutions. · Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts. · Technical Proficiency using computers, CRM software, and other call center-specific technologies. · Ability to adjust to different situations, customer needs, and call center procedures is essential. · Strong organization skills to manage their time, prioritize tasks, and keep track of customer information. · Patience when dealing with difficult or demanding customers. · Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems. · A positive and professional attitude to provide excellent customer service. · Quick and active learner and retain important information to ensure the proper information is conveyed to the client. · Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency. SHIFTS MON - FRI Shift 1 7am-3pm Shift 2 7am-1pm Shift 3 7am-3:45pm Shift 4 8am-4:45pm Shift 5 9am-5:45pm Shift 6 3pm-11pm (midday) Shift 7 11pm-7am (night) SAT Shift 1 7am-3:45pm Shift 2 3pm - 11pm (midday) Shift 3 11pm-7a (night) SUN Shift 1 7am-3pm Shift 2 3pm-11pm (midday) Shift 3 11pm-7am (night)

Job DescriptionSteeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. “People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou) At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family. Located in one of downtown Washington, DC's most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work. We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams. The role We are looking for a Reservations Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of Reservation Agent. Your primary responsibility will be to attend to guest needs during the reservation process ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams' Leading Quality Standards. What you'll gain Your potential to represent the best of hospitality is limitless. We offer attractive compensation with excellent benefits: · first-rate medical, dental, life and vision insurance· generous 401K with a 3-to-1 match· free parking and dry cleaning· free meal in the employee cafeteria Find out more We encourage you to get to know us a little better, virtually, via Instagram, Twitter, and Facebook. #hospitalityjobs #hoteljobs #luxuryjobs #thehayadams The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description - Call Center Operator The Call Center Operator is the first point of contact for patients at Columbia Medical Practice (CMP). This role ensures excellent customer service by handling incoming calls, scheduling appointments, and supporting daily operational needs of the call center. The Call Center Operator follows CMP policies and procedures while maintaining efficiency, accuracy, and professionalism. SUPERVISION RECEIVED Reports to the Call Center Manager. RESPONSIBILITIES Patient Interaction & Registration • Answer incoming calls promptly and professionally using CMP standards. • Register patients accurately in the EHR, including demographics, insurance, and eligibility verification. • Inform patients of CMP insurance/payment policies. • Assist with medical record requests and portal enrollment. Appointment Scheduling • Schedule patient appointments according to department/provider guidelines. • Manage cancellations, no-shows, and reschedules. • Optimize schedules for efficiency, including double bookings or extended hours when approved. • Monitor call volume and assist in meeting call center performance goals. Team Support & Communication • Communicate effectively with providers, staff, and outside entities (labs, imaging centers, hospitals). • Assist with training and onboarding of new call center staff. • Provide coverage for coworkers as needed. • Escalate issues or unusual calls appropriately. EDUCATION & EXPERIENCE • High school diploma or GED required. • Associate degree in a clinical or business field preferred. • Minimum 2 years of call center experience required; experience in a physician office preferred. KNOWLEDGE & SKILLS • Excellent verbal communication and active listening skills. • Strong customer service orientation and ability to multitask. • Proficiency with EHR systems and general office software. • Knowledge of HIPAA and OSHA guidelines. • Ability to work independently and as part of a team. ENVIRONMENTAL & PHYSICAL DEMANDS • Normal office environment with potential exposure to communicable diseases. • Extended periods of sitting, phone use, and computer work. • Must be able to multitask in a fast-paced setting and communicate clearly. Columbia Medical Practice is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Job Description Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.. Our work environment includes: Modern office setting Growth opportunities Wellness programs 4-day work week Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities: Speak clearly to customers. Communicate in writing with excellent grammar, punctuation, and spelling Provide good customer service. Answer questions about company services. Handle problems that may arise when dealing with patients and non-patients. Communicate with patients and resolve their problems or complaints. Take notes of customer service calls. Explain the different policies to customers. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: 401(k) matching Health insurance Dental care coverage Employee discount Paid time off Paid training Schedule: Monday, Tuesday, Thursday, Friday as per office hours of the office Supplemental pay types: Bonus pay Powered by JazzHR fsrkg SAGQj