Customer Service Specialist
Service associate job in Henderson, NV
Airgas is Hiring for a Customer Service Specialist in Henderson, NV!
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
Accept inbound calls and provide courteous assistance to the customers' needs regardless of account assignment.
Handle any open territories assigned in a proactive manner. This includes proper follow up.
Provide assistance to sales people who are out of the office either on scheduled or unscheduled time off.
Handle all customer requests and keep the respective Sales Managers informed of customer matters that need further attention.
Assist in the preparation of quotes, faxes, etc. as assigned by management.
Ensure all orders are entered by the end of each day.
Run various reports for sales and sales management as requested.
Have a good understanding of SAP.
Sit with each account manager and train on their top tier base and any special needs for all customers. Maintain a territory binder with notes, etc. and update on a regular basis.
1Training - Maintain product knowledge, sales skills and procedure training by attending all training that pertains to position assigned by management. This includes all vendor training.
Provide back up assistance to the front desk for answering phones and greeting visitors.
Special projects - as assigned by management.
Required Qualifications And Competencies
High School Diploma or GED equivalent required
Working experience with direct customer contact / customer service preferred
Any combination of experience, education, or training that would provide the level of knowledge, skill and ability required
Ability to display competence in Microsoft Word, Excel & Outlook
Knowledge of SAP environment.
Show high competency of communication and organizational skills
PHYSICAL DEMANDS
Continuous sitting while using the computer terminal and/or telephone; constant use of sight while reviewing documents; constant use of speech/hearing abilities for communication. Ability to occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service Ambassador
Service associate job in Las Vegas, NV
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
As a Customer Service Ambassador (WG University Ambassador), you will represent the World of Westgate (WOW) University - an educational entity and strategic tool designed to achieve the company mission of putting our Owners on vacation, keeping them engaged, and making applicable payments timely. Positioned at Westgate's larger resorts at strategic hours to meet face to face with Owners and conduct weekly classroom-style educational events, the Owner Engagement Specialist must have a thorough knowledge of all Westgate products and services, can effectively troubleshoot, resolve problems, and provide positive customer experiences.
Duties
Delivering outstanding customer service internal and external by greeting each owner with a smile and addressing their needs promptly.
Build positive relationships with owners by using their names, and making them feel welcome.
Entering daily reporting feedback on customer's inquiries.
Office hours and classes will be tested to maximize Owner participation and can be flexible. Owner check-in days are Friday, Saturday, and Sunday, so weekends are required.
Responsible for explaining, and educating owners on owner benefits.
Communicating clearly and professionally with customers and all levels of employees.
Must be comfortable speaking on a public platform to owners.
Solving problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Periodically observe sales and service encounters; study sales, technical, service, and customer experience results reports; confer with management.
Performing all other duties as required.
100% assigned to Westgate Resort(s).
Additional travel may be necessary as Westgate University evolves.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.
Qualifications
Flexibility in schedule.
Excellent presentation skills (oral and written) with the ability to deliver engaging presentations.
Operational knowledge of MS Office: Excel, Word, and PowerPoint.
Knowledge of MR, SAMS, Owner Console and other Westgate operating systems is a plus.
Customer sales and service training experience (minimum of 2 years in the industry or related field).
Strong analytical and decision-making skills.
Demonstrate strong organizational abilities to consistently meet deadlines.
Westgate Resorts Owner Services and Account Management experience is a plus.
Comfortable speaking on public platform.
Bilingual English / Spanish is a plus.
Additional Information
Why Westgate?
Comprehensive health benefits - medical, dental and vision
Paid Time Off (PTO) - vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
Point of Care Coordinator (Laboratory)
Service associate job in Las Vegas, NV
The Point of Care (POC) Coordinator is responsible for overseeing the implementation, maintenance, and quality assurance of point-of-care testing across multiple clinical sites. This role ensures compliance with regulatory standards (CLIA, CAP, and State of Nevada) and internal policies, and supports training, competency, and troubleshooting for POC devices. Travel to affiliated facilities is required to support onsite audits, training, and quality reviews.
Requirements
ESSENTIAL FUNCTIONS
Essential Functions Statement(s):
· Coordinate and monitor all aspects of point-of-care testing programs across multiple locations.
· Conduct routine audits and quality assessments to ensure compliance with IQCP and regulatory standards.
· Provide training and competency assessments for clinical staff performing POC testing.
· Maintain documentation of QC, proficiency testing, and maintenance logs.
· Serve as liaison between laboratory and organ department regarding POC testing.
· Travel to partner hospitals to perform onsite evaluations and support.
· Assist with validation and implementation of new POC devices and test systems.
· Review and update SOPs and IQCP documentation annually or as needed.
· Investigate and document testing errors, complaints, and corrective actions.
· Collaborate with IT and vendors to ensure proper connectivity and data integrity of POC devices.
· Support laboratory operations by engaging in cross-functional training within the Histocompatibility section.
· Performs other related duties as required/requested.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
POSITION QUALIFICATIONS
Competency Statement(s) - Position Specific
· Accuracy - Ability to perform work accurately and thoroughly.
· Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
· Conflict Resolution - Ability to deal with others in an antagonistic situation.
· Customer Oriented - Ability to take care of the customers' needs while following company procedures.
· Detail Oriented - Ability to pay attention to the minute details of a project or task.
· Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
· Organized - Possessing the trait of being organized or following a systematic method of performing a task.
· Responsible - Ability to be held accountable or answerable for one's conduct.
· Self Confident - The trait of being comfortable in making decisions for oneself.
· Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Competency Statement(s) - Company Specific
Understand and commit to the following:
Organizational Core Purpose: To save and heal lives.
Core Values: Relentless, Joyful, Selfless.
Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams, and get to yes: every donor every time.
· Team Builder - Ability to convince a group of people to work toward a goal.
· Communication, Oral - Ability to communicate effectively with others using the spoken word.
· Communication, Written - Ability to communicate in writing clearly and concisely.
· Accountability - Ability to accept responsibility and account for his/her actions.
· Judgment - The ability to formulate a sound decision using the available information.
· Adaptability - Ability to adapt to change in the workplace.
· Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
· Compliance - Ability of the individual to be in accordance with established guidelines, policy, standards or legislation.
SKILLS & ABILITIES
Education: Bachelor's Degree (four-year college or university) in Medical Laboratory Science required.
Experience: Minimum three (3) years of Point of Care experience under a qualified Director is required.
Computer Skills: Working knowledge of Microsoft Word, Excel, and PowerPoint. Knowledge of medical terminology preferred. Experience with database applications preferred.
Certificates & Licenses: Medical Technologist/Clinical Laboratory Scientist is preferred (e.g. Board certified by the American Society for Clinical Pathology (ASCP)). A Nevada State general supervisor license to perform laboratory testing is required.
Other Requirements: The technologist is required to have a personal cell phone for on-call responsibilities and required to travel by personal auto to meet all of the duties and responsibilities of the position.
Specialist I Resort Services - On Call
Service associate job in Las Vegas, NV
Under the direction of the Resort Services Leadership team, the Specialist I Resort Services is responsible for assisting both transient and casino guests with their room reservation needs in addition to facilitating in-house service requests. As the “voice” of the Hotel, the Resort Services Specialist I provides Best in Class guest service by accurately and efficiently processing room reservations and other service requests in order to maximize guest experience.
Core Responsibilities:
Provides guests with the highest level of customer service during all interactions. Answers phone calls and processes hotel and casino reservations in a courteous and gracious manner using approved scripting. Can knowledgably describe each room's physical elements and offer the guest a choice of room type that satisfies their needs. Addresses guest concerns and provides exemplary solutions. Efficiently facilitates in-house guest requests to ensure the highest level of guest satisfaction while aiming to exceed guest expectations.
Accurately inputs and organizes hotel and casino reservation information, internet, travel agency requests and internal department communications with appropriate follow-up.
Maintains accurate notes of special requests and ensures guest requests are accurately entered into the Lodging Management System.
Partners with Hotel Front Desk Team to accommodate in-house guest requests/accommodation changes to ensure a high level of guest satisfaction.
Assists with Hotel concierge services, guest itineraries and coordination of inter-departmental communications according to established protocols.
Assesses guest requests and inquiries, offers creative suggestions and recommendations tailored to each guest's unique needs.
Consistently presents information in a professional manner in both team member and business interactions.
Maintains accurate logs of special requests and ensures requests are blocked in LMS. Ensures all reservations transferred to LMS are accurate.
Has a strong understanding of selling strategy for hotel and stays current on status of room inventory.
Strategically sells hotel rooms to maximize transient room revenue using up-sell and yield management techniques per Company policy.
Knowledgeable in Hotel hours of operation and amenity offerings such as Restaurants, Spa, Pool, Casino Promotions, Event Center, and Special Events.
Assists in-house guests with wake-up calls and inputting in-house guests requests in HotSOS. The Resort Services Specialist I will dispatch the Bell Desk and Engineering using a radio to assist in-house guests.
Accurately assess casino customer gaming data to extend an appropriate level of complimentaries to qualified casino guests based on established company guidelines.
Safeguards confidential Guest, Department and Company data.
Adheres to all health and safety policies and procedures set by Company.
Positively contributes to an environment which motivates team members to collaborate, learn, perform and develop their skills.
Processes all changes and cancellations for group reservations accurately.
Consistent and regular attendance is an essential function of this job.
Performs other duties as assigned to support efficient operation of Department.
Qualifications:
High school Diploma or GED required.
Minimum two (2) years' experience in Hotel Reservations or Hotel customer service role in high-end/luxury hotel preferred.
Must obtain a Nevada Gaming License.
Excellent telephone etiquette and verbal and written communication skills required.
Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.
Intermediate proficiency in Microsoft Office preferred.
Ability to identify and prioritize issues.
Excellent organizational skills.
Strong interpersonal skills.
Must possess a friendly and outgoing demeanor.
Must be detail oriented and can multi-task.
Bilingual in a foreign language preferred.
Physical Demands:
Work is performed in an office setting.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
May be exposed to smoke.
The noise level in the work environment is usually moderate to loud.
Constant contact with executives, department management, team members, and guests.
Prolonged sitting or standing and mobility while on the phone.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally.
Eye/hand coordination.
Equal Opportunity Employer:
Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.
We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!
Auto-ApplyCox Communications Now Hiring Customer Retention Representative (142434)
Service associate job in Las Vegas, NV
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider.
Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
then apply to Job Number: 142434
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Preferred
• Experience in telecommunications industry.
• 1 or more years in a sales quota or retention environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Retirement Service Consultant
Service associate job in Las Vegas, NV
Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. ALL LEVELS WELCOME TO APPLY (ENTRY THROUGH SENIOR LEVEL)
Position Purpose:
This position is responsible for providing client service to our partners, intermediaries and plan sponsors. The Retirement Services Consultant will develop and maintain a detailed understanding of retirement plans and Ascensus products and services with the goal of helping our clients manage their retirement plans appropriately. The Retirement Service Consultant works with the Relationship Manager to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting.
We are hiring entry level through senior level associates so all experience levels are encouraged to apply.
Essential Duties and Responsibilities:
* Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
* The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
* Maintain and continue to grow detailed knowledge and understanding of retirement plan rules and Ascensus business and product offerings
* Consistently provide a high level of consultative proactive client service in a professional manner.
* Develop effective working relationships with team and internal departments in order to provide effective service for our clients. Successfully identify record and monitor assigned items; includes determining required action for resolution of client issues.
* Ensure inquires and issues are resolved and service levels are met.
* Provide thorough, high quality research, problem solving and issue resolution
* Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle.
* Participates in creating a strategy with Relationship manger to ensure client retention.
* Identify, document and address risks through superior client service. Communicate with team in order to keep all informed and support current client strategy.
* Assist in the management of vendor relationships on behalf of clients and partner.
* Deliver client retention by anticipating client's needs, recommending changes or actions, in conjunction with the Relationship manager.
* Achieve individual and team goals for service levels, growth and retention for assigned book of business.
* Identify and document systematically "opportunity plans" working with Relationship Manager on a strategy to mitigate risk.
* Achieve individual and team goals, for service levels, growth and retention risks through servicing your clients.
* Proactively communicate with the client and partners regarding all components of service delivery. Solicit and share feedback with appropriate internal resources in order to improve the client experience.
* Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients.
* Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans' periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.).
* Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients.
* Educate client regarding plan features, product capabilities or Ascensus functionality and process.
* Develop ideas for improvement and provide feedback/solutions to plan sponsor and financial professional to minimize risk and improve process.
* Act in the role as the subject matter expert on specific topics for initiatives with responsibility for training and assisting others across departments in area of expertise.
* Provide training to members of team as opportunities arise.
* Perform other duties and participate in or lead special projects as assigned.
Minimum Requirements:
* Bachelor's degree or equivalent work experience.
* Direct client experience and Retirement Services industry experience or thorough knowledge preferred
* Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred.
* Excellent written and verbal communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base.
* Excellent presentation skills, business etiquette, client service skills and time management.
* Demonstrated professionalism in all aspects of the role.
* Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation.
* Proficiency in Microsoft Office software applications, specifically Word and Excel required, Access and PowerPoint preferred.
* Excellent analytical and problem resolution skills.
* Knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype).
* Ability to work in a team environment to ensure common goal of providing exceptional client service.
* Ability to work well under pressure with multiple priorities and deadlines in a demanding environment.
* Ability to make sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company.
* Ability to work extended hours to meet business needs as required.
* Quality focus with attention to detail.
* Handle other essential tasks as assigned.
The national average salary range for this role is $40K-80K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
Member Service Consultant - Part Time
Service associate job in Las Vegas, NV
Join Our Team as a Member Service Consultant! About the Role Are you passionate about delivering exceptional service and building strong relationships with customers? We are seeking a dynamic and motivated individual to join our team as a Member Service Consultant at our Southwest Branch. The Member Service Consultant is responsible for delivering exceptional service in person or via video to both members and the team. Performs a broad variety of member service functions including managing lobby traffic, opening, and servicing consumer and business accounts, interviewing, counseling, and cross-selling credit union products and services to deepen member relationship. The MSC is responsible for managing workload and taking action to achieve assigned sales and service goals. The MSC may work independently with additional duties such as opening and closing of the branch.
Bilingual in Spanish and English preferred
Schedule: 25-26 hours a week, Availability Monday-Friday 9:00 AM-2:00 PM and Saturdays as needed
Key Responsibilities
Responsible for opening and servicing consumer accounts, interviewing, counseling, and cross-selling credit union products and services to deepen member relationship.
Performs account maintenance (such as address changes, disputes, replacement check and card orders, IRA maintenance, deposits, and payment processing) primarily by using the member facing remote delivery option whenever possible. Educates members on how future servicing needs may be facilitated digitally.
Makes decisions on fee reversals, courtesy credit (service recovery) and provisional credit within assigned authority limit.
Contacts prospective and current members via phone and/or email to offer information on products and services to obtain additional business.
Manages lobby traffic. Engage with members by welcoming them with a warm friendly smile, pleasant demeanor, using their name, whenever possible and thanking them for their business. Enthusiastically greets and interacts with members to proactively identify and address their service or sales needs.
Acts as member advocate resolving account service issues, connecting with experts as needed, and responding to member inquiries promptly and effectively throughout resolution.
Has deep working knowledge of all products and services offered by the credit union. Exhibits strong sales and service skills, presenting relevant and beneficial products and services. Proactively educates members on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Takes action to meet assigned standards. Connects members to appropriate internal (i.e., video kiosk) or external partners (i.e., insurance and wealth management services) as necessary.
Participates in branch development activities in coordination with branch management, community development and business development as needed.
Answers questions and refers issues requiring second level support to appropriate personnel. Ensures members understand next steps, follows up as required and matters are resolved to the members satisfaction.
Uses sound judgement and executes financial transactions in accordance with credit union policies and procedures while maintaining an acceptable record in daily balancing.
Completes other duties as assigned including assisting with coverage needs at other locations or departments as necessary (Member Care Center, Account Services, or other back-office departments)
Qualifications
To perform this job successfully, an individual must possess strong multi-tasking, customer service and communication skills. individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High school diploma or general education degree (GED)
Minimum one year of sales or retail experience in fast-paced, customer service environment
Computer Skills
To perform this job successfully, an individual should have proficient skills navigating a PC and internet browser.
The individual must have a working knowledge of Microsoft 365 products (Outlook, TEAMS, Word, Excel).
The individual must have a working knowledge of smart phone and using APPs.
Interpersonal Skills
Courtesy and tact are essential elements of the job. Work involves personal contact with members and others inside and outside the organization, generally regarding routine matters for the purposes of giving and obtaining information or instructions, updating, or referring.
Other Skills and Abilities
Must possess strong written and oral communication skills and possess the ability to work independently to manage and follow-up on assigned tasks.
Ability to multi-task, anticipate members' needs and creatively recommend solutions to provide a positive outcome.
Must be punctual and have reliable attendance - ability to use time effectively.
ADA Requirements
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires regular movement throughout the workday, including sitting, standing, and walking to perform branch service functions.
Must be able to occasionally lift and carry up to 5 lbs.
Must be able to operate routine office equipment.
Must be able to routinely perform work on a computer for an average of 6-8 hours per day, as needed.
Must be able to work extended hours whenever required or requested by management.
Must maintain regular, reliable, and timely attendance.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
If you're ready to make a meaningful impact and grow your career with a forward-thinking organization, apply today!
Rize Credit Union is an equal opportunity employer.
Family Service Consultant
Service associate job in Las Vegas, NV
Provides in-home intervention to children and their families utilizing a skill based, solution focused model to help families adopt positive solutions to problems through the teaching of skills and behavioral techniques accessing community resources and support.MAJOR RESPONSIBILITIES & DUTIES:Provides intervention services for IHFS.
Develops and maintains effective working relationships with families and with community service resources, including medical professionals, public welfare personnel, lawyers, therapists, law enforcement staff, school officials, neighbors, and religious and youth organization representatives utilizing referral sources as necessary.
Provides screening and assessment to determine program eligibility and identifies areas to address in the service plan if applicable.
Provides training and support in the development and utilization of functional skills to families with problems and individuals associated with the families.
Assesses problems and provides care to youth and families; monitors individual and family progress in the attainment of predetermined goals providing regular review and update of service plans.
May provide outreach and prevention services to include increasing community awareness, and offering informational and educational service programs to youth and families as required.
Maintains appropriate level of direct contact with families per program requirements, and remains available to families 24/7, for crisis intervention as needed.
Provides consumers, including school personnel and others working with children served by the program, training in the management of difficult behaviors.
Promotes family self-determination by assisting family in identifying and accessing community services and resources.
Educates families on the needs of good physical health, quality medical attention and preventive health care.
Assists families in building on their spiritual and religious beliefs or practices as a source of strength to reach their goals.
Promotes culture of professionalism through role modeling and respect.
Meets with families and children at various locations; utilizes own vehicle to travel to work destinations and to transport youth as authorized.
Completes administrative functions for IHFS.
Prepares and submits reports and recommendations concerning case load status, budget requests, changes in service plans, and any unusual incidents that occur in the operation of the program.
Reports any critical incidents involving family members or staff according to standard reporting guidelines.
Prepares proper documentation and service plans in a timely manner as defined by the program.
Implements feedback from supervisor.
Ensures compliance with all contractual, regulatory, program, and accrediting body standards.
Notifies supervisor of change in professional status or standing that may affect job status or program compliance including driving record, driver's license suspension, vehicle insurance cancellation, and missed mandatory training.
May be trained to become a certified Common Sense Parenting Instructor and as a certified instructor may be asked to conduct Common Sense Parenting (CSP) Courses at designated locations as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Solid understanding of the philosophy and function of public assistance and social services systems. Knowledge of recognized interventions such as risk assessment and crisis intervention in order to address identified service needs.
Knowledge of regulatory requirements pertaining to youth care and the ability to learn, apply, and explain complex regulations and policies governing child welfare processes and services.
Ability to function independently and have flexibility, personal integrity, and the ability to work effectively with youth, staff, and support agencies.
Knowledge of community resources and service providers available in the geographical area; knowledge of the functions and services of the community organizations and related human services.
Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
Computer skills in Microsoft Office.
Knowledge of Boys Town model and fidelity of care.
Provides safe and effective services
· Adheres to policies related to safety and boundaries with service recipients.
· Attends safety and abuse risk management training as assigned.
· Adheres to procedures related to managing high-risk activities and supervising service recipients.
· Reports suspicious or inappropriate behaviors and policy violations.
· Follows mandated abuse reporting requirements.
REQUIRED QUALIFICATIONS:
Bachelor's degree in Human Services or related field OR in Iowa: Associate of Arts degree in Human Services or related field plus 4 years of experience working with children and families can be substituted OR in Nebraska: A Bachelor's degree is preferred, but candidate meeting the requirements identified in the contract may be considered. Louisiana: Master's degree required.
Minimum 1 year of experience including working with children and families required.
Possess a valid driver's license with a good driving record required.
Pass an annual Motor Vehicle Registration (MVR) check required.
Ability to provide own transportation (mileage reimbursed) to complete travel requirements of the job required.
Meet auto insurance requirements established by Boys Town policy and/or State and Local laws required.
Available rotationally to provide crisis response and must be available to work non-traditional business hours including early mornings, nights, weekends, and holidays required.
Based on business need, some areas may require bilingual skills required.
May be trained to become a State Approved Family Team Decision Meeting and/or Youth Transition Decision Making Facilitator and may be asked to conduct facilitated meetings at designated locations as assigned.
Certification or licensure may be required based on Affiliate Site location, Local contracts, or Federal/State contract requirements required.
PREFERRED QUALIFICATIONS:
Experience working with children and families in community-based programs or Boys Town Programs preferred.
Diversity is more than a commitment at Boys Town-it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results
.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at **************.
Auto-ApplyReservationist
Service associate job in Las Vegas, NV
COTE, the carnivorous vision of proprietor Simon Kim, blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. The result is a unique, convivial and interactive atmosphere, accompanied by the highest quality USDA Prime beef, an impeccable 1200+ label wine list, and a suite of classic-but-creative cocktails
Smokeless grills in every table, combined with cuts from our in-house dry aging room, ensure that every morsel of steak is hot, fresh, and caramelized every bite.
At COTE, we follow a simple mantra: 🥩 + 🔥 + 🍸 = 😊
Hiring Phase: COTE begins the hiring process, including resume screening and interviews, August 12 onwards.
Training Phase: The training phase is planned for two weeks in mid-September, Monday-Friday. The week of 9/15, training will run from 10am to 3pm in order to allow those who are currently employed to continue working. The week of 9/22, training will run from 10am to 4pm.
Pre-Opening: The Pre-Opening phase runs from Monday, 9/29 to Thursday, 10/2 and consists of Friends & Family services during normal dinner hours.
Grand Opening: The grand opening party will take place on Friday 10/3, and the restaurant will be open for service 7 days/week beginning on Saturday 10/4.
Job Summary:
Reservationists are dynamic hospitality professionals responsible for answering all COTE Vegas phone and email inquiries, booking customer reservations, and maintaining the flow of the book. Reservationists warmly receive every inquiry, whether from customers, employees, vendors, or other third parties. Reservationists work with COTE restaurant and Event teams to ensure a smooth continuation of service.
Essential Job Duties & Responsibilities:
Job duties and responsibilities include, but are not limited to the following:
Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid.
Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management.
Maintains a clean and orderly work station, and a clean office environment. Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team.
Books customer reservations to the satisfaction of the customer and capacity of each restaurant.
Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team.
Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.
Fields phone and email inquiries for GHM. Communicates messages to management or the correct department.
Coordinates bespoke, tailored service experiences for clients and plans “COTE-Tailoring Program” moments at the direction of the Lead Reservationist and Reservations Manager.
Reports to each scheduled shift on time, in uniform, and ready to work.
Assists other stations or areas of the restaurant when requested by management.
Qualifications:
Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
Must be reachable by email and able to communicate via phone as well.
Communicates information effectively and efficiently.
Excellent organizational skills and attention to detail.
Possesses a positive, results-oriented, team-player mentality.
Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
Ability to under pressure and maintain professionalism when working under stress.
Knowledge of workplace safety procedures and local Department of Health standards.
Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
Ability to execute steps of service in adherence with company policy.
Excellent interpersonal and customer service skills.
Excellent communication with management and teammates.
Ability to operate phones.
1+ years similar experience preferred.
Nevada's Pay Transparency Law requires employers to provide the salary range or rate for a position to applicants who have interviewed for it, seek a promotion, or for an internal transfer to that position.
Nevada Pay Range$20-$22 USD Benefits (with variation for full-time/part-time employment):
Structured, generous compensation for all positions
Comprehensive Medical, Dental, and Vision benefits
Flexible Spending Account/Health Savings Account
Commuter Benefits
Referral Bonus Program
Career Advancement Opportunities
Employee Recognition Awards
Employee Dining Discounts
Paid Time Off
COTE fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.
Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at *********************
Auto-ApplyReservation Agent
Service associate job in Las Vegas, NV
Job Description
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.
Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”
We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
JOB SUMMARY
The Spa Reservation Agent is responsible for managing and booking spa appointments for guests by taking phone calls, emails, and online reservations, providing information about spa services and amenities, ensuring accurate scheduling, and coordinating with the spa team to meet client needs, all while maintaining a professional and client-focused approach. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.
ESSENTIAL FUNCTIONS
Adhere to TRILOGY's “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
Anticipate guest needs and uphold Spa and TRILOGY's service standards for guest service, including FORBES 5 Star criteria.
Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
Greet guests warmly over the phone using professional verbiage and etiquette.
Provide guests with thorough descriptions and guidance on all spa services, treatments, packages, pricing, retail products, and spa amenities, to assist in selecting appropriate treatments.
Responsible for booking and confirming all spa and salon appointments accurately and professionally, based on guest preferences.
Promote, sell, and up-sell spa services and packages to enhance the guest experience.
Maintain accurate guest records, including contact information, treatment history, and preferences.
Communicate guest complaints or any maintenance issues to Spa Management.
Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
Complete all necessary opening and closing duties.
Perform other duties as assigned.
Attend mandatory vendor and company training sessions, as scheduled by Spa Management.
REQUIRED EDUCATION AND PREFERRED EXPERIENCE
Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
At least 1-3 years' experience in customer service, spa, hospitality, sales and/or retail.
At least 1 year of luxury retail sales experience.
Ability to learn, maintain knowledge of, and explain all spa and salon treatments and product benefits to guests.
Must be sales-driven, and have a customer service-oriented personality, as position requires making spa/product recommendations and selling of products and services.
Must be polished, professional, and have a strong command of both written and verbal English.
Must possess excellent communication skills and phone etiquette.
Must be organized, proactive, and possess a strong attention to detail.
Basic computer software skills, including Microsoft Office.
Previous experience with Booker, Book4Time, Spa Soft preferred.
BENEFITS/PERKS
Medical, Dental and Vision (FTE only)
401K Matching
PTO - Paid/Holiday Time Off
VTO - Voluntary Time Off
Discounts on Retail Products and Spa Services
COMPENSATION: $15.00 per hour + Gratuity Pool + Retail Commission
The hourly pay range for this role is $15.00 - $19.00. This rate is only applicable for jobs to be performed at The Red Rock Spa by Well & Being. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Reservationist
Service associate job in Las Vegas, NV
Job Title: Reservationist Reports To: General Manager Department: Front of House Employment Type: Hourly, Non-Exempt About José Andrés Group José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
Position Summary
The Reservationist / Guest Services Assistant is the first voice and impression of José Andrés Group's hospitality experience. This role manages guest communications, reservations, and administrative support to ensure seamless operations and outstanding service. Balancing both front-of-house coordination and back-office organization, the role is essential in curating personalized experiences for every guest-including VIP clientele, hotel partners, and special events-while upholding the highest standards of professionalism and discretion.
Key Responsibilities
Guest Reservations & Experience
* Manage inbound calls, emails, and online inquiries for dining reservations, modifications, and special requests through SevenRooms or similar platforms.
* Anticipate and accommodate guest preferences-including VIPs, large parties, dietary requests, and special occasions-while optimizing seating and revenue.
* Provide warm, informed, and engaging communication to every caller; promote special experiences, events, or offerings to enhance the visit.
* Coordinate with hotel concierges, casino hosts, brand partners, and group sales contacts to ensure seamless service for shared clientele.
Administrative & Office Support
* Maintain accurate guest profiles, logs, and contact databases including preferences, birthdays, anniversaries, and visit histories.
* Support event coordination by preparing menus, reservation lists, confirmations, and internal communication documents.
* Assist with general administrative tasks such as filing, ordering supplies, managing office communications, and maintaining inventory of printed materials.
* Track reservations, cancellations, and no-show reports for management review.
Partnership & VIP Coordination
* Act as a liaison for VIP guests, partner activations, and special hosted experiences, ensuring all details are accurately communicated to the management team.
* Support the execution of partnership or sponsorship reservations, ensuring guests of partner brands or hotel affiliations receive exceptional service aligned with JAG standards.
* Maintain discretion, professionalism, and confidentiality in handling all guest and partner information.
Team Collaboration & Communication
* Communicate guest details, preferences, and special requests to the management and service teams to ensure flawless handoffs and execution.
* Participate in pre-shift meetings, contributing updates on VIPs, high-profile guests, and large parties.
* Work cross-functionally with hosts, managers, culinary, and bar teams to uphold smooth service flow.
Technology & To-Go Coordination (as applicable)
* Accurately process reservations, confirmations, waitlists, and guest communications through SevenRooms or equivalent systems.
* Support takeout and pickup coordination, ensuring timely and accurate handoffs between the kitchen and guests.
* Assist with light data entry, menu updates, and system maintenance.
Required Qualifications
* 1-2 years in a reservationist, orr administrative role within a high-volume restaurant, hotel, or hospitality setting preferred.
* Familiarity with reservation software and POS systems is a plus.
* Excellent verbal and written communication
* Strong organizational skills and ability to multitask in a fast-paced environment.
* Proficiency in Microsoft Office/Google Suite and multitasking in a fast-paced environment.
* Ability to handle high call volumes gracefully while maintaining a positive demeanor.
* Passionate about hospitality and fine dining; team-oriented with a guest-first mindset; adaptable to evening, weekend, and holiday shifts.
* Knowledge of Spanish or other languages is advantageous in our diverse guest base.
Physical Requirements & Working Conditions
* Ability to stand and walk for extended periods
* Must be able to lift up to 25 lbs. regularly.
* Comfortable working in high-energy nightlife and fine dining environments with music, lighting, and guest interaction.
In Return, We Offer You
* Competitive pay with industry-leading benefits.
* Comprehensive health, dental, and vision plans.
* 401(k) retirement savings plan.
* Exclusive employee dining and partner discounts.
* Employee Assistance Program (EAP).
* Opportunities for growth within José Andrés Group's national portfolio.
* A dynamic, creative, and purpose-driven culture.
Equal Opportunity Employer
José Andrés Group is proud to be an Equal Opportunity Employer. We participate in the federal E-Verify Program.
AGENT - SUITE RESERVATIONS
Service associate job in Las Vegas, NV
The primary responsibility of the Agent - Suite Reservations is to process all Hotel, Casino, Restaurant, Box Office Show & other reservations in an incentive-based capacity with base pay. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
Essential Duties & Responsibilities:
* Maintain complete knowledge of all hotel features/services and hours of operation. Familiar with all suite types, layout, décor, appointments, and location.
* Determine suite availability and status for current day, scheduled in house group activities, locations, and times.
* Receive inbound calls & messages from potential and confirmed guests of The Venetian Resort that are requesting Casino Events and Promotions, Suite Reservations, Restaurant and Box Office Show reservations, general inquiries and more. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed, or reviewed.
* Provide each guest with unmatched guest service.
* Possess full knowledge of hotel products, services, and benefits.
* Provide a service or assistance to meet the needs of a guest, client, or customer.
* Safety is an essential function of this job.
* Consistent and regular attendance is an essential function of this job.
* Performs other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Minimum Qualifications:
* 21 years of age.
* Proof of authorization/eligibility to work in the United States.
* High School diploma or equivalent.
* Must be able to obtain and maintain a valid Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.
* 1 - 2 years working in a Luxury Hotel & Casino environment is preferred.
* Experience in LMS, ACSC, Passkey, Open Table, Archtics, Xtend, SDD Jazz, HotSOS, Zingle, SevenRooms, UrVenue, Alice, Transportation Portal and Internet knowledge preferred.
* Must be proficient in Word and Excel, must have the ability to type a minimum of 35 wpm.
* Ability to communicate clearly and effectively in English, both in spoken and written form.
* Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of diverse backgrounds and levels of experience.
* Must be able to work varied shifts, including nights, weekends, and holidays.
Physical Requirements:
Must be able to:
* Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
* Physically access all areas of the property and drive areas with or without reasonable accommodation.
* Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
* Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
* Ability for prolonged periods of time to walk, sit, stand, stretch, bend, and kneel.
* Work in a fast-paced and busy environment.
* Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
Reservationist
Service associate job in Las Vegas, NV
Join the Team at Montana's Premier Luxury Ranch Resort!
About Paws Up Montana:
Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike.
Position:
Paws Up is seeking a Reservationist to add to our team in Las Vegas, Nevada. The role of the Reservationist is to sell the amenities that Paws Up offers and convert inquiries into booking while assisting in cultivating a fulfilling and memorable guest experience.
What We Offer:
Monthly bonus potential averaging from $500 to $1,000
Medical, Dental, Vision Insurance
401K with Employer Match
Paid Time Off - 9 Floating Holidays and 15 Personal Days
Career Development and Advancement Opportunities
Life Insurance, Long Term, and Short-Term Disability
Employee Assistance Program (5 free counseling sessions)
Referral Bonus Program (Get paid $250 to recruit)
Carpool Reimbursement ($5-$20/Day)
Employee Discounts on Merchandise (30% on select items in our retail store)
Employee Lunch Provided
The Primary Functions are:
Present a professional and courteous demeanor on the phone, in person, and through email; Email correspondence is handled with proper grammar.
Respond to emails, phone calls, and inquiries promptly.
Ensure all resort and reservation information is accurately communicated to the guest.
Maintain up-to-date awareness of Resort information and amenities.
Act as liaison between the guest and departments on guest inquiries prior to arrival, ensuring follow through, completion, and resolve.
Enter booking information accurately into the Resort system and update as needed.
Maintain a clean and clear work environment while staying organized and efficient.
Ensure confidentiality of guests before and throughout their stay.
Maintain a high level of attention to detail at all times.
Complete all Reservations tasks and projects as assigned.
Follow and complete daily department checklists.
Assist management with reports or projects as needed.
Looking for Team Members with:
High school diploma, GED or vocational training or job-related course work, preferred college degree
1+ years' experience in a sales, reservations, administrative or customer service position
Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint)
Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day.
Adaptable to high volume workload during peak seasons
Has a friendly and professional manner under periods of high demands and with guest, team members, and management
Valid State Driver's License with two years driving experience.
If you are passionate about extraordinary guest experiences and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana!
Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Auto-ApplyLimo & Bus Reservation Agent / Dispatcher
Service associate job in Las Vegas, NV
Job DescriptionBenefits:
401(k) matching
Benefits/Perks
Competitive Compensation
Great Work Environment
Career Advancement Opportunities
We are seeking a Limo/ BusReservation Agent to join our team! As a Car Reservation Agent, you will be making reservations to our customers based on their needs for the trip, and ensure the customer understands the rental agreement and potential charges. You will also process payment for the vehicle, resolve customer issues quickly and professionally, and overall represent the company with each interaction. The ideal candidate has excellent customer service and communication skills, and an excellent eye for details.
Responsibilities
Greet customers and ascertain their needs
Assist them with their existing reservations, or work with them to find a solution to their vehicle issues
Explain the rental agreement and terms to each customer, and assign them the right vehicle
Accept and process payment
Address any concerns quickly and professionally, and do your best to make sure each customer is satisfied
Qualifications
Excellent communication skills
Excellent customer service skills
The ability to work well in a fast-paced, team environment
VIP Reservations
Service associate job in Las Vegas, NV
The primary function of the VIP Reservationist will be to provide superior customer service to our clients and take reservations over the telephone and via email from clients.
Essential Functions
AWG Ambassador, LLC. is hiring for a Reservationist position. The position requires the ability to work in a fast-paced work environment. Excellent, customer service, computer, and phone skills are required. The candidate must be flexible, reliable, friendly, and have the ability to respond efficiently to customer inquiries and maintain high customer satisfaction. Prefer candidates with 1 to 3 years of related and relevant experience. Residence in Las Vegas for a minimum of one year is preferred. Attention to detail is a must. Professionalism is required.
$15.00 hr.
Hourly compensation commensurate with experience and skillset.
Candidate must have a flexible schedule.
Advancement & cross-training potential for those qualified
Join our elite team today!
The best transportation company to work for in Las Vegas: 2025 Southern Nevada Hotel Concierge Association Top Honor Award for Best Transportation Company
Team environment: exciting opportunities at a family-owned-and-operated employee-focused, growing company!
We offer full benefits package-medical, dental, vision, and group life
AWG Ambassador is your go-to Las Vegas limousine service for corporate charters, airport shuttles, and transportation services in and around Las Vegas.
For more than 40 years, our Las Vegas transportation company has specialized in private and group charter transportation, serving both individual vacationers and corporate clients.
AWG Ambassador, LLC is an Equal Opportunity Employer
Reservation Agent
Service associate job in Henderson, NV
Job Description
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.
Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”
We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
JOB SUMMARY
The Spa Reservation Agent is responsible for managing and booking spa appointments for guests by taking phone calls, emails, and online reservations, providing information about spa services and amenities, ensuring accurate scheduling, and coordinating with the spa team to meet client needs, all while maintaining a professional and client-focused approach. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.
ESSENTIAL FUNCTIONS
Adhere to TRILOGY's “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
Anticipate guest needs and uphold Spa and TRILOGY's service standards for guest service, including FORBES 5 Star criteria.
Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
Greet guests warmly over the phone using professional verbiage and etiquette.
Provide guests with thorough descriptions and guidance on all spa services, treatments, packages, pricing, retail products, and spa amenities, to assist in selecting appropriate treatments.
Responsible for booking and confirming all spa and salon appointments accurately and professionally, based on guest preferences.
Promote, sell, and up-sell spa services and packages to enhance the guest experience.
Maintain accurate guest records, including contact information, treatment history, and preferences.
Communicate guest complaints or any maintenance issues to Spa Management.
Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
Complete all necessary opening and closing duties.
Perform other duties as assigned.
Attend mandatory vendor and company training sessions, as scheduled by Spa Management.
REQUIRED EDUCATION AND PREFERRED EXPERIENCE
Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
At least 1-3 years' experience in customer service, spa, hospitality, sales and/or retail.
At least 1 year of luxury retail sales experience.
Ability to learn, maintain knowledge of, and explain all spa and salon treatments and product benefits to guests.
Must be sales-driven, and have a customer service-oriented personality, as position requires making spa/product recommendations and selling of products and services.
Must be polished, professional, and have a strong command of both written and verbal English.
Must possess excellent communication skills and phone etiquette.
Must be organized, proactive, and possess a strong attention to detail.
Basic computer software skills, including Microsoft Office.
Previous experience with Booker, Book4Time, Spa Soft preferred.
BENEFITS/PERKS
Medical, Dental and Vision (FTE only)
401K Matching
PTO - Paid/Holiday Time Off
VTO - Voluntary Time Off
Discounts on Retail Products and Spa Services
COMPENSATION: $15.00 per hour + Gratuity Pool + Retail Commission
The hourly pay range for this role is $15.00 - $19.00. This rate is only applicable for jobs to be performed at The Green Valley Ranch by Well & Being. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Reservation Agent
Service associate job in Henderson, NV
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.
Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”
We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
JOB SUMMARY
The Spa Reservation Agent is responsible for managing and booking spa appointments for guests by taking phone calls, emails, and online reservations, providing information about spa services and amenities, ensuring accurate scheduling, and coordinating with the spa team to meet client needs, all while maintaining a professional and client-focused approach. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.
ESSENTIAL FUNCTIONS
Adhere to TRILOGY's “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
Anticipate guest needs and uphold Spa and TRILOGY's service standards for guest service, including FORBES 5 Star criteria.
Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
Greet guests warmly over the phone using professional verbiage and etiquette.
Provide guests with thorough descriptions and guidance on all spa services, treatments, packages, pricing, retail products, and spa amenities, to assist in selecting appropriate treatments.
Responsible for booking and confirming all spa and salon appointments accurately and professionally, based on guest preferences.
Promote, sell, and up-sell spa services and packages to enhance the guest experience.
Maintain accurate guest records, including contact information, treatment history, and preferences.
Communicate guest complaints or any maintenance issues to Spa Management.
Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
Complete all necessary opening and closing duties.
Perform other duties as assigned.
Attend mandatory vendor and company training sessions, as scheduled by Spa Management.
REQUIRED EDUCATION AND PREFERRED EXPERIENCE
Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
At least 1-3 years' experience in customer service, spa, hospitality, sales and/or retail.
At least 1 year of luxury retail sales experience.
Ability to learn, maintain knowledge of, and explain all spa and salon treatments and product benefits to guests.
Must be sales-driven, and have a customer service-oriented personality, as position requires making spa/product recommendations and selling of products and services.
Must be polished, professional, and have a strong command of both written and verbal English.
Must possess excellent communication skills and phone etiquette.
Must be organized, proactive, and possess a strong attention to detail.
Basic computer software skills, including Microsoft Office.
Previous experience with Booker, Book4Time, Spa Soft preferred.
BENEFITS/PERKS
Medical, Dental and Vision (FTE only)
401K Matching
PTO - Paid/Holiday Time Off
VTO - Voluntary Time Off
Discounts on Retail Products and Spa Services
COMPENSATION: $15.00 per hour + Gratuity Pool + Retail Commission
The hourly pay range for this role is $15.00 - $19.00. This rate is only applicable for jobs to be performed at The Green Valley Ranch by Well & Being. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
*Welcome Center Rep
Service associate job in Las Vegas, NV
As a Welcome Center Representative you would be responsible for:
RSALMK.1820.683.20
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
* Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times,
Rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages.
* Must reconcile tickets and bank inventory daily.
* Thorough knowledge of local area and major attractions is a must.
* Agents must perform confirmation calls for all pre-arrivals.
* Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time.
* Answer phones professionally and with-in 3 rings.
* And other assignments as requested by management.
Auto-ApplyCall Center Talent Pool Req (Nevada)
Service associate job in Las Vegas, NV
Make a Difference in Healthcare: Join FreedomCare in Nevada! Are you passionate about helping others and building a rewarding career in healthcare?
We're building a talent pool of strong customer service professionals for FreedomCare Nevada. We're searching for talented and motivated individuals interested in any of the following roles:
HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations.
Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.
Ideal Candidate Will Possess:
Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.
Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.
Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations.
Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process.
These are hybrid positions that will require all employees to commute into our FreedomCare Nevada office 3 days per week. Our Nevada office is in Las Vegas right off of Flamingo!
**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*
Why Join Us?
Impact Lives: You'll play a vital role in supporting individuals and their families in need.
Growth opportunities: We offer a supportive environment for professional development and advancement.
Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.
FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.
About our Company
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.
FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Review all current available job opportunities here: Jobs - Freedom Care
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range$18-$22 USD
Auto-ApplyCox Communications Now Hiring Customer Retention Representative (142434)
Service associate job in Las Vegas, NV
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
then apply to Job Number: 142434
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Preferred
• Experience in telecommunications industry.
• 1 or more years in a sales quota or retention environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.