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IB Associate: Services & Industrials (Chicago)
Piper Sandler & Co 4.8
Service associate job in Chicago, IL
A leading investment bank in Chicago is seeking an experienced Investment Banking Associate to join their Services & Industrials team. This role involves financial analysis, M&A execution, and fostering relationships within an inclusive environment. The candidate should have a bachelor's degree and 2+ years of relevant experience. The position offers a competitive salary range of $135,000 - $225,000 with additional incentive compensation.
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$38k-51k yearly est. 4d ago
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Client Services Associate
Aegis Worldwide 4.2
Service associate job in Niles, IL
A highly respected and exceptionally stable leader in the custom printing and packaging industry is seeking a Customer ServicesAssociate to join its Client Services team. This is a customer-facing role at the center of sales, design, and project execution-ideal for someone early to mid-career who enjoys translating customer needs into real, tangible products.
This organization is widely regarded as one of the best in the industry, known for delivering highly customized, premium packaging solutions and consistently “pressing the limits” of what's possible.
The Role:
The Customer ServicesAssociate serves as the primary liaison between customers, Sales, and Project Management. You will own customer communication, qualification, specifications, and proposal development-ensuring projects are accurately defined and set up for successful execution.
Once a job is awarded, you'll partner closely with Project Management, remaining customer-facing throughout production to communicate progress, manage expectations, and ensure a smooth experience from start to finish.
Key Responsibilities
Serve as the primary customer contact during pre-production and active job phases
Partner with Sales to qualify opportunities and gather technical, application, and commercial requirements
Create and manage RFQs, proposals, and pricing packages
Coordinate with design and structural teams on white paper comps, carton fit-to-product, and layouts
Review customer artwork for completeness and quote readiness
Track timelines, milestones, and budgets and provide regular customer updates
Act as a liaison between customers and internal teams to manage changes and resolve issues
Support formal handoff to Project Management and remain involved as a customer advocate through delivery
Preferred Qualifications
Bachelor's degree (graphics, art, or related field preferred but not required)
1-5+ years of experience (entry-level candidates with strong internships will be considered)
Background in printing, packaging, or graphics strongly preferred
Operations experience (Project Management, Customer Service, Inside Sales, Estimating, Procurement, etc.)
Basic project management skills and ability to juggle multiple workstreams
Comfortable and professional in customer-facing communication (phone & email)
Compensation & Benefits
Base Salary: $70,000-$105,000 (up to $110,000 depending on experience)
No bonus structure
Benefits begin after 30 days and include:
Medical, dental, and vision
401(k) with strong employer match (50% of first 4% + 50% of next 6%)
10 PTO days, 3 sick days, 1 floating holiday (PTO negotiable)
6 company holidays
Why This Opportunity
Exceptionally stable, well-established industry leader
Known as a premier provider of high-end, custom packaging solutions
Exposure to exciting, complex projects and luxury-brand work
Clear partnership across Sales, Design, and Project Management
Strong platform for career growth within packaging and print
$37k-42k yearly est. 2d ago
Customs Entry Specialist I
AIT Worldwide Logistics, Inc. 4.1
Service associate job in Palatine, IL
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!
Hear directly from our teammates at and make us the next stop on your career journey.
AIT Worldwide Logistics is currently seeking a Customs Entry Specialist. The ideal candidate will have Customs Brokerage/Import/Export or CHB entry writer experience, as well as one year of customer service/general office/data entry experience.
Administrative tasks in the import operations department servicing the client and their suppliers, providing customer service as well as maintaining revenues from the client base and contracted vendors.
File break/down, classifying data entry, photocopying, scanning and some assembling of entries. Import air recoveries, check cutting, and delivery order creation is part of this position.
Auditing commercial documents, applying harmonized tariff schedule code for accurate duty assessment and to ensure all federal requirements are met.
Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.
Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
All other tasks as assigned by supervisor and or manager.
Position may require a weekend schedule on a department rotation basis and not limited to working a holiday schedule based on the needs of the operation and requirements of the account.
The wage range for this position is $20.80-$29.40 and may vary based on geography as well as relative knowledge, skills, abilities, and experience
A team player who works well with others - being respectful to our teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Other Skills We Hope to See:
A minimum of 2 to 5 years of Entry Writing; 1 to 2 years in CHB or Imports
A high school diploma or equivalent certificate required
Accurate and rapid data entry with the ability to multi-task
Proven customer service needs with the ability to problem-solve
Proficiency in Microsoft Office and Outlook
Strong organizational skills
Excellent verbal and written skills
Project a professional image to the customer and to represent AIT in a positive manner
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at ************ ext 5218.
$20.8-29.4 hourly 5d ago
Senior Customs Entry Specialist - ORD (Mandarin speaking)
Amrecco
Service associate job in Bensenville, IL
One of the large Asia/US eCommerce logistics companies is hiring a Senior Customs Entry Specialist in the Chicago / ORD area to manage complex import clearances and handle inspections and shipment exceptions. This role is for someone who can independently run the clearance process, communicate with authorities and partners, and solve problems when cargo is on hold. You'll be a key expert ensuring smooth, compliant cross-border cargo flow in a deadline-driven environment.
Ideal background:
3+ years in customs brokerage or international trade
Strong knowledge of local customs procedures and inspections
Comfortable working with brokerage systems and compliance tools
Able to work independently and handle high-pressure cases
Bilingual English/Mandarin required
Broker license is a plus
Apply today to be part of the great supportive team!
$29k-48k yearly est. 6d ago
Export Customer Service
Vanguard Logistics Services 4.1
Service associate job in West Chicago, IL
Export Customer Service Representative
WHAT YOU'LL BE DOING
You will provide the highest level of customer service through prompt response to all cargo enquiries, complete and accurate bookings and professional communication when following up with the customer on any missing cargo and/or documentation in order for the customers booking to be loaded as scheduled. It is the responsibility of the Export Customer Service Representative to ensure all requirements for the booking are complete so it can be handed over to Load Planning.
ESSENTIAL RESPONSIBILITIES INCLUDE:
Communicate effectively to meet customer requirements, resolve customer problems or complaints expeditiously, and complete booking requests timely.
Working with the warehouse to ensure all cargo booked has been received prior to cut off.
Report any OS&D issues on cargo received to customers, follow up to determine the outcome if the cargo can be shipped, required to be re-packed or collected as it could not be exported.
Chase any missing documentation with the customer to ensure all required paperwork is received prior to cut off.
Complete booking requests
Arrange pick-ups with trucking company
Contact shippers and complete bookings for overseas routings received, making sure to send the booking confirmation details to the origin office/agent and continue to communicate on the status of the booking to ensure they are aware that the cargo was uplifted.
Determine if the customer requires VLS to complete export customs clearance, if so, correspond with the customs broker (if required) and complete the export entry.
Make sure Load Planning is aware of any special requirements on the handling of the cargo.
Add any additional charges to be billed and expenses for the costs on services incurred during the booking process
Lodge any hazardous paperwork with the Haz Team to seek pre approval on VLS being able to handle the cargo
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High school or equivalent education; associate degree preferred
Minimum 2 years of customer service experience; logistics experience preferred
Ability to multi-task, prioritize, and manage time effectively
Strong listening, written and verbal communication skills (English required); excellent interpersonal and teamwork skills
Strong MS Office skills, including Excel, Word, PowerPoint
WE ARE VANGUARD
We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs.
Vanguard is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. We're working to challenge the status quo with the power of diversity, inclusion and collaboration.
$26k-32k yearly est. 5d ago
Customer Service Representative
North Bridge Staffing Group
Service associate job in Chicago, IL
Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the River North neighborhood.
Hybrid schedule, 2/3-days a week in office.
Temporary: ASAP - 3 months
$20-$22/hour based on experience
Job description
We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
Make outbound membership renewal calls
Inbound calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Schedule
Monday-Friday, 8:30am-5pm
$20-22 hourly 4d ago
Customer Support Agent (Onsite Candidates Local to Chicago Only)
E.Bit Consulting
Service associate job in Schaumburg, IL
The Customer Support Agent serves as a front-line contact center professional, delivering exceptional customer experiences to our clients and servicing partners via high-volume inbound and outbound phone calls, email, and ticketing systems. This role is responsible for resolving customer inquiries efficiently, accurately, and empathetically, while supporting operations through account research, transaction reconciliation, and issue resolution. The Consumer Service Agent acts as a trusted point of contact, collaborating closely with Operations and Information Technology teams. The role requires strong communication skills, emotional intelligence, and the ability to thrive in a fast-paced, metric-driven contact center environment. This role reports to the Consumer Services Manager.
Duties and Responsibilities include but are not limited to the following:
Serve as a primary point of contact for clients and servicing companies through high-volume inbound and outbound phone calls, emails, and ticket systems.
Deliver empathetic, professional, and solutions-oriented customer service while handling sensitive financial situations.
Resolve client and servicing partner inquiries on first contact whenever possible, escalating issues appropriately when needed.
Accurately document all interactions, actions, and resolutions in internal systems.
Manage multiple client interactions simultaneously while maintaining service quality and composure.
Adhere to call handling standards, quality expectations, and productivity benchmarks.
Demonstrate strong active listening skills and the ability to tailor communication style to each caller.
Review and assist with client account maintenance, scheduled transactions, and audit-related files.
Support daily reconciliation of transactions and investigate discrepancies.
Identify issues impacting the client experience and proactively work toward resolution.
Ensure all client communications are clear, accurate, and compliant.
Partner with Operations and IT teams to improve processes, tools, and system functionality.
Identify, document, and communicate best practices to streamline client and servicing workflows.
Provide detailed feedback from customer interactions to support management decision-making.
Participate in team meetings to discuss business updates, service trends, and priorities.
Assist with special research, reporting, and projects assigned.
Ensure that information Confidentiality, Integrity and Privacy is always maintained with processing information assets.
Qualifications and Required Skills
High School Diploma or GED required, Associate's Degree or higher preferred.
1-3 years of experience in a contact center, call center, or customer service environment.
Experience handling high call volumes and sensitive customer interactions preferred.
Bilingual (English & Spanish) preferred.
Background check required.
Experience in debt settlement, banking, financial services, or treasury operations is a plus.
What Will Make You Stand Out
Client-centric approach with a commitment to delivering exceptional service.
Proficiency with CRM systems, such as Salesforce, ClickUp, or Pipedrive.
Experience in a contact center and familiar with call center technology (CXone, Talkdesk, Five9).
Associate degree, Bachelor's degree or some college coursework in business or communications.
$28k-36k yearly est. 2d ago
Client Service/Account Representative
The Chicago Hire Company
Service associate job in Chicago, IL
Are you experienced in stellar customer service and have exposure to the automotive industry? Our client provides payment plans for customers purchasing vehicle service contracts from car dealers across the U.S. and Canada. We are looking for someone who will go above and beyond to delight our customers and dealers by empathizing with their unique situations and communicating clearly, both verbally and in writing. This person will effectively and calmly diffuse difficult situations, consistently demonstrate attention to detail, and strive to improve our internal processes. 2-3 years of similar call center/customer support experience (ideally in Automotive or Finance) &
Fluency in French is preferred.
This is a full time, in-office role, Monday through Friday. If you're ready to contribute to a dedicated team and enhance customer experiences, we'd love to hear from you!
RESPONSIBILITIES:
Handle customer calls regarding general inquiries, invoices, payments, and other questions.
Use the company's web system to identify, research, and resolve customer issues.
Promptly process new business and manage one or more administrator accounts.
Collaborate with the team to meet mid-month and end-of-month deadlines.
Establish and maintain strong relationships with administrators and dealers through effective communication.
QUALIFICATIONS:
MUST HAVE: 2-3 years of experience in a call center/customer support position. Automotive/Finance industry preferred (during school or post-grad).
Fluency in speaking and writing French highly preferred
Polished, professional, and motivated
Great organization and written/verbal communication abilities to solve inter-departmental problems.
Patient and self-motivated, can work and explain financial information to customers
$29k-42k yearly est. 3d ago
Customer Service Representative
Connect Search, LLC 4.1
Service associate job in Naperville, IL
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
$30k-37k yearly est. 2d ago
Call Center Customer Service Representative
Bcforward 4.7
Service associate job in Chicago, IL
Role: Customer Service Representative
Onsite
Pay rate: $21 - 22/h
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Demonstrate consistent good quality and performance results.
Provide consistent service that is customer focused and professional.
Supporting Field Sales agents with insurance product information
SKILLS
• Ability to effectively communicate and build strong partnerships with newer employees.
• Basic computer skills and knowledge of database software.
• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
experience in a contact center environment preferred.
$21-22 hourly 2d ago
Barista & Customer Service Associate
Domino's Pizza 4.3
Service associate job in Saint Charles, IL
Domino's Pizza is hiring immediately for Delivery Drivers to join their team!
Job type: Full time and Part time, Permanent
Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for dinner for families all across the nation - we do it because we can. What do we mean by that, you ask? We mean that we offer a great flexible schedule that offers the hours you're looking for. That means you're free when you need to be. You'll have plenty of time left over for school, to hang with your friends, or whatever. Even if you need a second job for some extra cash, Domino's Pizza is the perfect place for you. We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
Right now Domino's is looking for qualified Drivers to staff stores in your area! We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, apply online. We're bound to have just the thing for you.
Job responsibilities are (but not limited to):
Deliver our products to our amazing customers
Provide excellent customer service and leave a great lasting impression on our customer
Put orders together and ensure they are packaged safely for delivery
Ensure quality of product meets standards before getting delivered to the customer
Ensure vehicle is in safe working order before deliveries
Take orders over the phone/by web
Prepare and package food products to standard
Deliver flyers/hangers along your route
Benefits of working at Domino's Pizza:
Company Car Available!
Fun working environment
Flexible schedules
Competitive wages PLUS GENEROUS TIPS
Store discounts
Free uniforms
Domino's is an equal opportunity employer.
At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!
$22k-28k yearly est. 2d ago
CSR & Sales Associate
AGI 4.0
Service associate job in Chicago, IL
Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money?
At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction.
You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed.
Compensation & Benefits
Hourly or Commission-Only Options (depending on experience)
Average Weekly Pay: $800-$1,500
Bonus Incentives: cash prizes, team trips, and contests
Paid Training and continuous mentorship from industry leaders
Career Growth: opportunities to move into leadership or management
Travel Opportunities - regional events, retreats, and conferences
Fun, supportive environment - team nights, networking, and recognition events
Engage with customers to understand their needs and provide tailored solutions.
Represent top brands with professionalism and enthusiasm during face-to-face interactions.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Participate in ongoing training sessions to refine your sales and communication skills.
Contribute to a positive team environment by sharing insights and supporting colleagues.
Track and report sales activities and outcomes to ensure transparency and accountability.
Adapt to changing market trends and customer preferences to maintain a competitive edge.
Experience in customer service or sales is a plus, but not required.
Ability to engage and communicate effectively with diverse customers.
Proven track record of working collaboratively in a team setting.
Strong problem-solving skills to tailor solutions to customer needs.
Willingness to learn and adapt to new sales techniques and market trends.
Ability to maintain professionalism and enthusiasm in face-to-face interactions.
Comfortable with tracking and reporting sales activities for transparency and growth.
$800-1.5k weekly 60d+ ago
Seeking Individuals with Customer Service Skills
Team Green Marketing
Service associate job in Chicago, IL
We are actively seeking upbeat, motivated and accountable team players to join our marketing team in a joint marketing and customer service function. This is a great opportunity for individuals who need flexible hours, great income, and the ability to work in a telecommute capacity FT or PT.
Don't waste gas, time and money commuting! We offer dynamic team support and training to qualified individuals who are ready to make a difference and realize time and financial freedom. You must be a people person, have a strong desire to help others and think outside the box. Generous Commission Base with Bonuses and Incentives. Please submit your resume and qualified candidates will be contacted to set up an interview.
Skills Needed:
Proficient in MS Office
Basic Computer Knowledge and Skills
Think Outside The Box
Excellent Written and Verbal Communication Skills
People Person
Coachable
Accountable
Self-Starter
Strong Drive For Success
Required
Up to Date Computer with High Speed Internet
Phone Access
$47k-103k yearly est. 60d+ ago
Service Consultant
Hyundai Motor America 4.5
Service associate job in Michigan City, IN
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
Please contact Sean Lacey via email **********************
Employment Position: Full Time
Salary:
$50,000.00 - $100,000.00 Yearly
Salary is negotiable.
Zip Code: 46360
$50k-100k yearly Easy Apply 29d ago
Customer Retention Specialist - State Farm Agent Team Member
Jim Tom-State Farm Agent
Service associate job in Chicago, IL
Job DescriptionYou May Be a Great Fit as a Customer Retention Specialist at Jim Tom - State Farm Agent if:
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
Youre a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Chicago, IL 60625
At Jim Tom - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities:
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed, then offer additional insurance products to address gaps, based entirely on the customers' needs.
Identify opportunities to enhance customer satisfaction and engagement, by phone, email, texting, and in person, in order to drive retention.
Maintain accurate records and documentation of each interaction.
Collaborate with team members to meet retention and outreach objectives
Convert all prospective leads into customers using a proven consultative needs-based sales strategy - Use your insurance expertise to uncover customer needs, identify coverage gaps, and recommend tailored solutions from State Farm or alliance products.
Qualifications:
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Previous experience in a customer service and/or sales role, preferably in insurance
Communication and interpersonal skills.
Strong work ethics
Fast learner
Ability to handle multiple tasks efficiently while maintaining attention to detail.
Comfortable with engaging in sales conversations.
Strong computer skills
Insurance Licenses Required (Prop & Cas & Life & Health - possess or acquire asap) we'll show you how to acquire
Bilingual Spanish or other language preferred
We offer:
Base comp (doe)
Bonus incentive
Paid time off
Profit sharing
Opportunity for advancement & growth
Training & development
Reimbursement of insurance license fees after 3 months, if unlicens
$26k-33k yearly est. 6d ago
Retirement Service Consultant
Ascensus 4.3
Service associate job in Chicago, IL
Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. ALL LEVELS WELCOME TO APPLY (ENTRY THROUGH SENIOR LEVEL)
Position Purpose:
This position is responsible for providing client service to our partners, intermediaries and plan sponsors. The Retirement Services Consultant will develop and maintain a detailed understanding of retirement plans and Ascensus products and services with the goal of helping our clients manage their retirement plans appropriately. The Retirement Service Consultant works with the Relationship Manager to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting.
We are hiring entry level through senior level associates so all experience levels are encouraged to apply.
Essential Duties and Responsibilities:
* Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
* The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
* Maintain and continue to grow detailed knowledge and understanding of retirement plan rules and Ascensus business and product offerings
* Consistently provide a high level of consultative proactive client service in a professional manner.
* Develop effective working relationships with team and internal departments in order to provide effective service for our clients. Successfully identify record and monitor assigned items; includes determining required action for resolution of client issues.
* Ensure inquires and issues are resolved and service levels are met.
* Provide thorough, high quality research, problem solving and issue resolution
* Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle.
* Participates in creating a strategy with Relationship manger to ensure client retention.
* Identify, document and address risks through superior client service. Communicate with team in order to keep all informed and support current client strategy.
* Assist in the management of vendor relationships on behalf of clients and partner.
* Deliver client retention by anticipating client's needs, recommending changes or actions, in conjunction with the Relationship manager.
* Achieve individual and team goals for service levels, growth and retention for assigned book of business.
* Identify and document systematically "opportunity plans" working with Relationship Manager on a strategy to mitigate risk.
* Achieve individual and team goals, for service levels, growth and retention risks through servicing your clients.
* Proactively communicate with the client and partners regarding all components of service delivery. Solicit and share feedback with appropriate internal resources in order to improve the client experience.
* Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients.
* Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans' periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.).
* Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients.
* Educate client regarding plan features, product capabilities or Ascensus functionality and process.
* Develop ideas for improvement and provide feedback/solutions to plan sponsor and financial professional to minimize risk and improve process.
* Act in the role as the subject matter expert on specific topics for initiatives with responsibility for training and assisting others across departments in area of expertise.
* Provide training to members of team as opportunities arise.
* Perform other duties and participate in or lead special projects as assigned.
Minimum Requirements:
* Bachelor's degree or equivalent work experience.
* Direct client experience and Retirement Services industry experience or thorough knowledge preferred
* Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred.
* Excellent written and verbal communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base.
* Excellent presentation skills, business etiquette, client service skills and time management.
* Demonstrated professionalism in all aspects of the role.
* Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation.
* Proficiency in Microsoft Office software applications, specifically Word and Excel required, Access and PowerPoint preferred.
* Excellent analytical and problem resolution skills.
* Knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype).
* Ability to work in a team environment to ensure common goal of providing exceptional client service.
* Ability to work well under pressure with multiple priorities and deadlines in a demanding environment.
* Ability to make sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company.
* Ability to work extended hours to meet business needs as required.
* Quality focus with attention to detail.
* Handle other essential tasks as assigned.
The national average salary range for this role is $40K-80K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
$40k-80k yearly 60d+ ago
Sales / Service Consultant-Chicago
Hire Well Now
Service associate job in Chicago, IL
Sales Associate Job Description: The Sales Associate is responsible for maintaining customer satisfaction per company standard, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all Company Policy / Store Standards. Responsibilities:
Greets customer on sales floor and determines make, type, and quality of merchandise desired (i.e. utilizing the Customer Analysis Form) and suggests a product to meet the customer's needs.
Places new merchandise on display. Displays merchandise according to planogram guidelines. Ensures merchandise is priced accurately.
Participates in promotional activity to draw traffic, including but not limited to weekly Business to Business initiatives, FAN flyers, organizing and/or attending local community events, etc.
Maintains monthly sales quotas.
Process returns and trade-in credits.
Performs daily Customer Relationship Management (CRM) Program specifics.
Maintains an awareness of all product knowledge information.
Prepares sales slip or sales contract.
Takes nightly deposit to the bank.
Receives payment or obtains credit authorization.
Takes inventory of stock in accordance to company guidelines.
Requisitions merchandise from stockroom.
Uses database to research availability of merchandise. Processes orders.
Troubleshoots systems and/or equipment for customer on an as needed basis.
Daily store maintenance that may include the following; dust, vacuum, replace light bulbs, remove trash and place in dumpster, etc.
Reports all variances regarding inventory, cash out and deposits immediately to the Store Manager.
Other duties and responsibilities as deemed appropriate by immediate supervisor.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or equivalent and one to three months' related experience and/or training; or equivalent combination of education and experience.
Experience with service related position, preferred in the sales and retail industry. Listening skills, able to address all customers inquiries, and know when to ask a supervisor or other management to assist.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine customer contracts and correspondence. Ability to speak professionally and effectively before customers.
Basic Math Ability to calculate figures and amounts such as add and subtract for pricing, discounts, plan rates, coupons and deposit calculations.
Ability to apply common sense understanding to carry out instructions furnished in verbal and written. Ability to deal with problems with customer basic complaints.
To perform this job successfully, an individual should have knowledge of basic computer skills, processing software and basic applications of POS (Point of Sale).
Hours of Work and Supervision: This position is based on a schedule set by the Store Manager. Employee is responsible for accurately informing their manager in advance of their time off requests. Hours schedule are based on your payroll status (Part-time or Full-time) and hours available to the store. Additional hours are available from time to time; employees may be called upon to work, as well as a reduction may occur due to business traffic. Acme Wireless offers internal training to assist Associates with growth and development in their career path with our company. Development is offered through shadowing, interactive web calls, web-based training and more. IND123 ZIP123
$54k-93k yearly est. 60d+ ago
Customer Relationship Liaison
Optima Medical Supply LLC
Service associate job in West Chicago, IL
Job DescriptionDescription:
· Acts as a point of client contact for the delivery of medical equipment to nursing facilities and patient homes.
· Responds to customer needs, concerns, and complaints
· Consults with clients on products and necessary equipment
· Obtains all documentation to be scanned and batched at the Branch
· Manages all follow-up functions with the account, post set-up
· Oversees all transactions coming from a specific account(s), including all referral sources
· Obtains all required documentation for orders to be entered into the system, service scheduling, and billing/payment
· Proactively resolves issues by anticipating and identifying problems, then coordinating the appropriate solution(s)
· Troubleshoots any issues that may arise with the accounts and any relevant on-site departments
· Assists in the utilization process, as well as, transitioning patients to capitation switch-outs
· Coordinates patient services and scheduling set-up
· Identifies and develops strategic relationships within the institution that will enhance patient care
· Performs timely follow-up on all delivered products/services
· Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis
· Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team
Requirements:
High School diploma required
At least 2 years of related customer relationship experience, preferably in DME, or medical-related services
Demonstrated ability to build and maintain solid working relationships with internal and external customers
Participate in training and development to become qualified to perform the essential job functions
Geographically located within the assigned territory
Must possess a Valid Driver's License
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Mathematical proficiency, with a strong ability to understand, interpret, and develop spreadsheet data
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
$36k-69k yearly est. 24d ago
Customer Retention Specialist
Mr. Rooter of Cook County
Service associate job in Elk Grove Village, IL
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Training & development
Wellness resources
About the Role:
As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions.
Responsibilities:
Engage with customers to address inquiries and resolve issues promptly.
Develop and implement customer retention strategies to enhance satisfaction.
Analyze customer feedback and data to identify trends and opportunities.
Collaborate with team members to create personalized follow-up plans.
Monitor customer interactions to ensure service excellence and compliance.
Maintain accurate records of customer communications and resolutions.
Utilize CRM software to track customer engagement and retention metrics.
Assist in creating customer loyalty programs and promotions.
Maintain a low or no anxiety position
Requirements:
Proven experience in customer service or retention roles, preferably in the service industry.
Strong communication and interpersonal skills with a customer-centric attitude.
Ability to analyze data and derive actionable insights.
Familiarity with CRM systems and customer engagement tools.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
High school diploma or equivalent; degree in business or related field preferred.
Positive demeanor and a passion for helping others.
Ability to keep the everyday anxious situations at a very low position to remain effective in the role
About Us:
Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.
$26k-33k yearly est. 16d ago
Food Service Employee (7 hour)
Arlington Heights School District 25 4.3
Service associate job in Arlington Heights, IL
Food Services/Food Service Employee
Date Available: immediate opening
Closing Date:
When filled
Description:
Arlington Heights School District 25 has an opening for a Food Service Employee at South Middle School (1.0 FTE).
Hours: 7 hours/day, Monday-Friday, 7:00 am - 2:00 pm
Starting salary is $16.85/hour. This is an IMRF position. Benefits are included.
Essential Functions:
Abide by all state and federal rules applicable to the National School Lunch Program.
Abide by all local and state health department regulations
Attendance of professional development opportunities as needed to meet USDA Professional standard requirements.
Communicate effectively with district personnel and students.
Willing to take direction and has the ability to multitask
Demonstrate dependability and promptness
Minimum Qualifications:
The following are basic, essential criteria a Food & Nutrition Services Employee must possess:
Ability to read and interpret documents such as production records, equipment manuals, HACCP documents and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively with staff, students and community members
Application Procedure:
Please complete the online application.
Faith's Law: Effective July 1, 2023, districts are required to conduct an Employee History Review (EHR) of prior employers to determine if they have been the subject of a sexual misconduct allegation, been discharged, been asked to resign, or were disciplined due to an adjudication or finding of sexual misconduct. Applicants who are offered a position will be required to affirm that they are not disqualified from employment for these reasons and to authorize this review.
Please direct all inquiries to:
Arlington Heights School District 25
Personnel - Food Services
1200 S. Dunton Avenue
Arlington Heights, IL 60005
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How much does a service associate earn in Tinley Park, IL?
The average service associate in Tinley Park, IL earns between $24,000 and $65,000 annually. This compares to the national average service associate range of $23,000 to $63,000.
Average service associate salary in Tinley Park, IL
$39,000
What are the biggest employers of Service Associates in Tinley Park, IL?
The biggest employers of Service Associates in Tinley Park, IL are: