Service associate jobs in White Plains, NY - 1,195 jobs
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Customer Service Representative
Esquire Bank 4.4
Service associate job in Jericho, NY
Basic Function:
The principal responsibility of this position is to create a welcoming environment for all clients while providing client support to our New York Branch. This individual will be the first point of contact for clients and internal partners.
Principal Responsibilities:
Answer and direct incoming telephone calls, take messages and greet customers in a friendly and courteous manner.
Assist customers with deposits, withdrawals, or payments and resolve client concerns.
Process transactions per customer requests. Transactions could include cash and check deposits, cash withdrawals or check cashing, issuing bank checks, debit card services, check ordering, online banking assistance, stop payments and wire transfers.
Open commercial and consumer accounts and assist customers with routine account related inquiries.
Respond to emails from clients in a timely manner and confirm with client that their request has been processed to their satisfaction.
Utilize Sales Force to track client interactions.
Assist with branch vault opening, closing and balancing procedures.
Inform customers about bank products and services.
Always maintain a professional appearance and demeanor.
Comply with all department Security, company policies, procedures, and regulations.
Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements.
Background and Experience:
High school diploma or equivalent required, and 1-3 years Teller/customer service experience.
Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, and speak clearly to customers and employees.
Excellent organizational and time management skills.
Ability to work independently with little to no supervision.
Cash handling experience preferred.
High level of accountability, efficiency, and accuracy.
Prior Customer Service experience.
Microsoft Office and Excel skills. Salesforce experience preferred.
Location: Esquire Bank, Jericho, NY (On-site)
Full time - M-F 8:30 am - 5:30 pm
Estimated Salary Range:
$40,000 - $55,000 / year
Compensation may vary based on education, skills, qualifications and/or expertise.
$40k-55k yearly 2d ago
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Customer Service Representative
Russell Tobin 4.1
Service associate job in Port Washington, NY
Russell Tobin's client is hiring a Customer Service Representative in Port Washington, NY
Employment Type: Contract
Pay rate:
English Speaker - $17.50
French Speaker - $20
Responsibilities:
Answer incoming calls and process customer orders.
Troubleshoot technical issues, particularly related to electrical and IT systems, and communicate solutions clearly.
Resolve customer complaints while maintaining composure and professionalism.
Document customer interactions accurately and track call types.
Follow up with customers regarding order status, shipping, and stock availability.
Maintain support service levels consistent with Luxottica's standards.
Perform all other duties as assigned.
Requirements:
High school diploma or equivalent.
Minimum 1 year of experience in customer service, hospitality, or call center environments.
Excellent telephone etiquette and communication skills (verbal and written).
Strong PC skills including Microsoft Office (Word, Excel) and internet navigation.
Ability to prioritize tasks, manage time efficiently, and work well in a team environment.
Demonstrated listening and comprehension skills.
Nice to have:
Higher education degree.
Experience using SAP.
Knowledge of optical products and industry terminology.
Bilingual in French.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$31k-37k yearly est. 4d ago
Client Success Specialist
Accelerated Global Solutions 4.5
Service associate job in New Hyde Park, NY
About Us
Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage. We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions - from major ports to final destinations.
We're expanding our team and seeking a smart, organized, and client-obsessed Client Success Specialist who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide.
Position Summary
As a Client Success Specialist at AGS, you will serve as a trusted day to day point of contact for our clients. This is a client-facing role built for someone who enjoys translating operational complexity into clean execution, owns communication end-to-end, and consistently delivers clarity, accountability, and results. You'll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish.
Key Responsibilities
Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals.
Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews.
Pull and organize weekly/monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities.
Resolve issues and drive resolution across internal teams in a professional and proactive manner.
Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations.
Help prepare client-facing decks or Quarterly Business Reviews.
Maintain accurate records of customer interactions and shipment documentation.
Support process improvements and identify opportunities to enhance service performance.
Handle escalations and ensure customer satisfaction through prompt and clear communication.
Qualifications
1-3 years of experience in customer service, preferably in logistics, freight forwarding, or e-commerce fulfillment.
Experience managing B2B clients.
Strong communication and problem-solving skills.
Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS/WMS experience a plus).
Detail-oriented, organized, and capable of managing multiple priorities.
Team player with a proactive attitude and ability to work under pressure.
Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus.
Knowledge of customs procedures or international shipping is an advantage.
Why Join AGS
Be part of a global logistics leader transforming e-commerce delivery.
Collaborative, fast-paced, and growth-oriented work culture.
Opportunities for career development and advancement.
Competitive pay, benefits, and performance incentives.
$42k-58k yearly est. 1d ago
Online Customer Service Representative
London Jewelers 3.5
Service associate job in Glen Head, NY
London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction.
Responsibilities:
Respond to customer inquiries via phone, email, and chat
Track customer inquiries through multiple websites and through entire lifecycle of customer's request
Add products and update content on London Jewelers website
Maintain Brand pages on London Jewelers website updating banners, products and information
Daily price and inventory updates on our website
Resolve customer complaints in a professional manner
Process orders, returns, and exchanges
Track monthly store traffic report
Daily cash report
Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active
Provide product and service information and guidance
Maintain appointment requests for store locations
Document and update customer records based on interactions
Follow up and track with customers and the store to ensure their issues are resolved
Stay updated on product knowledge and company policies
Follow daily task check list
Maintain a positive and empathetic attitude toward customers
Qualifications/Experience:
Proven experience as a customer service representative or similar role
Excellent communication and interpersonal skills
Ability to handle stressful situations and diffuse upset customers
Proficient in using ERP software and CRM tools
Strong problem-solving skills
Ability to multitask and manage time effectively
Attention to detail and accuracy
High school diploma or equivalent; a degree or equivalent
Flexibility to work in shifts if required
Good typing skills and computer literacy
Preferred Qualifications:
Degree in a relevant field
Job Type:
Full-time
In office
Salary:
$25 an hour
Benefits:
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) with employer matching
Employee assistance program
Employee discount
Flexible spending account
Health savings account
Life insurance
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
$25 hourly 2d ago
Customer Relations Representative
Janome America 3.7
Service associate job in Mahwah, NJ
Janome America is a distributor of household and computerized sewing machines; a subsidiary of Janome Corporation, Tokyo, Japan, who are one of the worlds largest manufacturers of home sewing machines and leaders and innovators in the home sewing industry.
The mission of Janome is to design and build sewing machines for the home market, and because of their superior ease of use, excellent quality and reliability, give their users the ability to make the most of their creativity. If you are looking for a company who is as unique and dynamic as you are, this is the place for you.
Janome currently has a part-time opening at its headquarters in Mahwah, NJ for a Customer Relations Representative. Sewing knowledge, including hands-on experience with home sewing machines and a solid understanding of basic sewing skills is a desired and preferred.
Summary of Position: A Customer Relations Representative receives and answers consumer inquiries/requests regarding products and services offered via email, telephone or written communication. This is a part time position with a schedule of 5-6 hours per day Monday through Friday for a total of 25-30 hours per week.
Essential Job Functions:
Works with customers to offer resolutions to their problems, questions & concerns
Inform potential customers about the variety of products and support offered by Janome
Ability to direct inquiries to appropriate departments when necessary
Qualifications and Requirements:
Sewing knowledge
Excellent telephone etiquette
Excellent reading comprehension skills
Prior Customer Service experience
Computer Skills (Windows applications)
Type 40 to 50 wpm
Duties and Responsibilities:
Delivering superior customer service is #1 duty and responsibility
Answering incoming calls and emails on product inquiries or complaints with provided canned answers or verified answers from supervisors
Incorporate soft selling into responses via email, phone or written communication
Some excel projects and maintenance of spreadsheets will be required
Should project a positive attitude and take initiative in finding answers to all product related inquiries and implementing cross training measures
Take initiative to prioritize essential functions of the department in order to keep the department running smoothly
Access warranty databases as permitted
Compensation details: 22-25 Hourly Wage
PI912fa3567d97-31181-39460141
$44k-63k yearly est. 7d ago
Customer Service Professional
Keter Environmental Services LLC 4.0
Service associate job in Stamford, CT
About Us
Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information.
Job Purpose
As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience.
Duties and Responsibilities
People
Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.
Operations
Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.
Stakeholder Management
Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
Strategy
Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
Performs other duties as assigned.
Qualifications
Education & Experience:
High school diploma or GED required
Associate's or Bachelor's degree in Business, Communications, or a related field preferred
Familiarity with customer service principles, including active listening and empathy.
Experience using phones, email or live chat to communicate with customers.
Understanding of the company's products, services, and policies to provide accurate information.
Ability to handle customer inquiries, complaints and services.
Basic troubleshooting and problem-solving techniques.
Strong written and verbal communication skills.
Knowledge & Skills:
Previous experience in customer-facing roles such as retail, hospitality, or call centers.
Ability to handle customer inquiries professionally and resolve issues effectively.
Ability to meet or exceed performance goals in a customer service setting.
Strong communication skills with a focus on clarity and professionalism.
Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Work Conditions/Physical Requirements
Office environment. Noise level is moderate.
Work is primarily performed at a desk using a computer and other standard office equipment
Occasional walking to meetings or shared office equipment may be required.
Ability to work after normal business hours as needed.
Waste Harmonics Keter Comprehensive Benefits Package
Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
7 Paid Holidays
At Waste Harmonics Keter , we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
$31k-45k yearly est. Auto-Apply 60d+ ago
**Data Entry/Customer Service**
Remote Career 4.1
Service associate job in Pomona, NY
To apply please visit: https://www.careers-page.com/o...
A Full Time/Part Time Office Clerk / Customer Service needed for a wholesale company. (FULL TIME or PART TIME)
Responsibilities:
- Process customer orders which are received via phone, fax and online.
- Enter orders into the system.
- AR
Requirements:
- Have strong computer skills: typing, computers, managing office equipment.
- Have high attention to detail and accuracy.
- Must be able to travel for Trade Shows.
- Bilingual Spanish and English.
To apply please visit:
https://www.careers-page.com/o...
$37k-53k yearly est. 60d+ ago
Licensed Insurance Customer Service
Eric Jaslow-State Farm Agency
Service associate job in Nyack, NY
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
Bilingual (Spanish/English) preferred.
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$31k-46k yearly est. 23d ago
Sales Associate - $15.49-$16.70/hr - Sunoco Store #7016, Alexander Hamilton Service Area, New Jersey Turnpike, Secaucus, NJ
Energy Transfer 4.7
Service associate job in Secaucus, NJ
As a Sales Associate, you'll be joining a world class company that has 130 years of experience servicing our customers and providing great jobs for great people like you! At Sunoco, our employees come first, and when you join us, you are joining a family!
Your mission is to ensure that your customers experience a friendly, safe, and enjoyable store experience that results in repeat business and a high performance team. Join us in our commitment to serving our local communities and maintaining our iconic American brand.
We offer a competitive hourly rate, health insurance, a retirement plan, and abundant fast track career opportunities!
Additionally, we offer the following bonuses:
Sign On Bonus:
* $500 for all new hires with 0-2 years of relevant experience
* $750 for all new hires with 2-3 years of relevant experience
* $1,000 for all new hires with 3+ years of relevant experience
* This bonus to be paid out in three increments: 25% after 30 days, 25% after 60 days, 50% after 180 days
* The referred employee be active at the time of bonus payment and in good standing
Referral bonus:
* $1,000 for successfully referring a new hire to the store
* This bonus to be paid out in three increments: $250 after 30 days, $250 after 60 days, and $500 after 180 days
* The referred employee must be active at the time of bonus payment and in good standing
General Responsibilities:
* Provide excellent customer service
* Ringing up all sales on cash register and point-of-sale equipment and ensuring proper cash handling procedures and policies
* Assist the shift leader with vendor management, inventory, and reports
* Maintain store appearance, cleanliness, and order for our customers and the team
* Performing service transactions in accordance with company policy such as lottery sales and redemption, vendor coupon redemption, company approved credit cards, etc.
* Maintaining proper inventory levels and audits
Qualifications/Experience/Education:
* Customer service and basic computer skills
* Retail experience is a plus but not required (we will train you!)
* Ability to lift/carry up to 25 pounds and operate a dolly/handcart for heavier items
* Previous customer service experience is a plus.
* High school diploma or general education degree (GED) is preferred, or equivalent experience.
$250 daily 21d ago
Senior Client Associate
World Insurance Associates 4.0
Service associate job in Ramsey, NJ
Objective The Senior Client Associate is a support position for the office. Responsibilities include data gathering and analysis, development of financial planning recommendations, implementation and portfolio management. Associates may also participate in developing investment and financial planning strategies as part of the firm's Investment Committee and Financial Planning Committee. The Senior Client Associate will deliver high-quality service and operational support to retirement plan and wealth management clients by managing day-to-day inquiries, coordinating account operations, and ensuring accurate and timely execution of all client service activities. This role supports advisors in providing an exceptional client experience and helps maintain the firm's operational efficiency and compliance standards.
Typical Duties and Responsibilities:
Wealth Management:
Leads the preparation of client investment reviews and financial plans, enabling advisors to maintain a high-touch service model while expanding capacity.
Oversees daily model trading and rebalancing for all managed portfolios, ensuring accuracy and compliance across mutual fund, ETF, UMA, and Pontera platforms.
Manages Addepar and Tamarac systems (performance reporting, client portals, billing) to maintain data integrity.
Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current
Process account onboarding tasks: client intake forms, custodial applications, money movements, transfers (ACATs), and account maintenance changes.
Assist with trading and rebalancing workflows by preparing trade files, confirming allocations, and monitoring settlement activity (as permitted by firm policy).
Produce portfolio reports, RMD reminders, tax document packets, and quarterly statements.
Coordinate with custodians to resolve account issues, update beneficiary designations, and support tax reporting needs.
Serves as a key client contact for investment-related inquiries, ensuring responsive service and client satisfaction
Owns account setup, trading, rebalancing for all Pontera accounts
Assist in preparing due diligence materials for Product Review Committee
Retirement Plan Services:
Works with home office affiliates in preparing of all investment and plan reviews for plan advisors.
Acts as the primary liaison between clients and recordkeepers, coordinating investment changes, data integrity, and issue resolution
Client service, including preparing for client meetings, planning updates, portfolio changes and reviews, information data gathering, portfolio returns, and implementation of recommendations
Serve as the first point of contact for client inquiries by phone and email; triage questions related to retirement plans, investment accounts, and general service needs.
Prepare meeting materials, performance reports, fee disclosures, and follow-up summaries for both retirement plan sponsors and wealth management clients.
Support advisors during client meetings by organizing documentation and managing pre- and post-meeting workflows.
Maintain a high level of professionalism and service quality consistent with industry regulatory expectations.
Position Requirements
Experience with Tamarac, Addepar and Schwab Advisor Center
Series 65 or equivalent
Ability to multi-task and manage time effectively
A team player, with strong leadership skills
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Excellent written and oral communication skills and listening skills
Desire/ability to work successfully in a small company environment
Detail-oriented focus and a professional demeanor
Perks & Benefits
401(k) with Employer Match
Health Insurance (with HSA option)
Dental Insurance
Vision Insurance
Life Insurance
Flexible Paid Time Off Policy
Flexible Spending Account (FSA)
Healthy Work/Life Balance
Maternity/Paternity Leave Policy
About World Investment Advisors
As part of World Insurance Associates, World Investment Advisors is a nationally recognized financial services firm dedicated to providing the industry's premier wealth management and retirement plan investment advisory services to individuals, high net worth families and employers. Collectively, WIA and its affiliates advise pm $76B assets
1
across 65 offices and 310 team members.
Stimulating Environment
At World Investment Advisors, we strive to provide a challenging, stimulating environment for the best and brightest in the industry. We believe our employees can best serve our clients and advisors in an atmosphere where individuals are treated fairly, where professional growth is fostered and encouraged, and where a healthy balance between work and home life is respected and preserved. We promote a friendly and collaborative work environment. We are motivated by team camaraderie and are obsessed with doing the right thing for our plan sponsor clients and their plan participants.
Team-Oriented
Professionals typically work together in teams with multiple people from different departments to meet our clients' needs. Our junior staff works with their team members to develop the skills and knowledge to succeed and assume more senior level positions as they progress at our firm. We welcome team members from different backgrounds with different perspectives to help us innovate and make a difference for our customers and our communities.
Why World?
Great company culture with an awesome team-oriented atmosphere!
Mentorship Opportunities
Ability to serve on different internal steering committees (Charitable Giving, DEI, Social, etc.)
Professional growth opportunities
Friendly and collaborative work environment
Employee perks including fun team building opportunities, yoga/wellness, charitable giving/volunteering
Compensation
This position is located in Illinois. The base salary for this position at the time of this posting may range from $75,000 to $90,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit ************************************** for more details.
World Investment Advisors is an equal opportunity employer. We believe the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. World is committed to equality and deeply believes in diversity in sexual orientation, gender, race, religion, ethnicity and other qualities that makes us all different.
TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World's Human Resources Talent Department.
1
As of December 31, 2023, the WIA network of advisors and firms collectively provides support to over $55.4 billion in assets across a variety of channels including investment management and retirement plan consulting services. This includes regulatory assets under management (AUM) of over $24.5 billion.
#LI-GP1
$75k-90k yearly Auto-Apply 28d ago
Business Service Officer
15 Ms Investment Mgmt
Service associate job in Garden City, NY
Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives.
DUTIES and RESPONSIBILITIES:
People Management and Communication
Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
Lead, mentor, and supervise a team of Support and Service Professionals
Promote cross-training, learning, development and recognition of Service and Support Professionals within the market
Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution
Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls
Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs
Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements
Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion Operational Oversight
Operational Oversight
Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies
Facilitate and manage resolution of client inquiries/requests Morgan Stanley EOE committed to diversifying its workforce.
Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
Additional operational oversight may be required
Administer other duties as delegates by the Market Business Service Officer
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
EDUCATION AND/OR EXPERIENCE
Bachelor's degree required or equivalent education
Previous industry experience
Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
Other licenses as required for the role or by management
KNOWLEDGE AND SKILLS
Effective written and verbal communication skills
Strong attention to detail
Ability to prioritize and resolve complex needs and escalate as necessary
Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
Evidence of strong leadership and talent development capabilities
Previous supervisory experience preferred
Exceptional organizational and time management skills
Exceptional conflict resolution skills
Ability to manage relationships, motivate and lead groups of people at various levels throughout the market
Knowledge of Firm's Risk & Compliance policies
Ability to think strategically
Reports to:
• Market Business Service Officer
Direct reports:
• Support Professionals
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser.
Expected base pay rates for the role will be between $120,000 to - $160,000 per year]at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
$49k-82k yearly est. Auto-Apply 35d ago
Customer Service Advisor
Summit Wash Holdings
Service associate job in Bedford Hills, NY
Job DescriptionBenefits, and Perks- Commissions are paid every pay period- Medical, Dental, and Vision Insurance- Flexible scheduling- Paid Time Off (PTO)- Career Growth based on Performance and not Seniority - 75% of employees were promoted within Summit Wash Holdings- Referral Bonus up to $800.00 per qualified hire, dependent on position- Free Car Wash Membership
Who are we?
Summit Wash Holdings is a premier group of car wash brands growing throughout the Northeast, Midwest, and Southeast regions. At Summit Wash Holdings, all teammates produce speedy service in a fun and mutually respectful manner with gold-standard integrity, quality, and hospitality, all while maintaining a work-life balance. Our Mission is to provide a fast, quality car wash with friendly-spirited engagement and integrity.
What do we want?
We seek high-energy personalities that thrive in a fast-paced environment to provide a welcoming atmosphere for our Unlimited Wash Pass Members and a memorable first impression on our new car wash guests. A successful candidate would love working outdoors in all conditions and will be excited to roll up their sleeves to get the job done! You must be highly motivated and have an outgoing, friendly personality. All we ask is for you to share our passion for washing cars, creating memorable moments, and our obsession with exceptional guest service!
Location: Russell Speeders Car Wash527 N Bedford Rd, Bedford Hills, NY 10507General Requirements
Authorized to work in the U.S.
40 Hour Work Week (Including Evenings and Weekends)
Basic Computer Skills
Highly developed communication skills - bilingual a plus!
Carwash experience to understand industry-specific challenges and opportunities preferred
8th Grade Proficiency or Above
Physical Requirements
Able to lift at least 50lbs.
Ability to be on your feet for at least 8 hours at a time.
Mobility to work in areas that require kneeling, crouching, or crawling.
Capable of working in both extreme weather elements - hot and cold
Responsibilities
Consistently meets sales and quality metrics
A keen eye for detail
Answer questions regarding car wash services and plans
Process payment transactions
Maintain a safe and clean work area; keep alert for potential hazards
Other duties as assigned
Hourly Rate + Unlimited CommissionCompany Core Values
S.E.L.F.Safety in Every Action: We prioritize the safety of our teammates and customers by embedding it in our culture and operations.Execution: With a focus on creating exceptional car wash experiences, we are committed to operational excellence in every aspect.Leadership: We believe in mentoring and empowering our teams to lead with integrity and achieve their best.Fun: A positive, spirited atmosphere is key to our success, making work enjoyable and fulfilling.
At Summit Wash Holdings, success starts with the S.E.L.F., ensuring our teams feel supported, valued, and empowered to grow. We foster a culture of mutual respect, collaboration, and work-life balance while delivering on our promise to customers. Join us as we redefine the car wash industry through passion, integrity, and innovation!
Summit Wash Holdings brands consist of Waters Car Wash, Russell Speeders Car Wash, Speeders Car Wash, and Fred's Car Wash.
$29k-37k yearly est. 7d ago
Food Service Employee 6.5 (FSE6.5)
Paterson School District
Service associate job in Paterson, NJ
04/01/2025 Additional Information: Effective Date(s): April 1, 2025 Staff Needed: Fourteen (14) Food Service Employees Qualifications: * Must have basic foodservice experience * Must demonstrate good interpersonal skills * Must have the ability to communicate effectively in English, both orally and in writing
* Must be in good physical condition
Salary: As Per Negotiated Contract
Initiator: Krystal Tanner, Executive Director of Food Services
* Meet such alternatives to above qualifications as the Superintendent may find appropriate and acceptable
* Pending budget availability
* All postings are open for ten (10) consecutive days following the date posted or until filled
$34k-49k yearly est. 31d ago
VIP Reservations Agent
Avalon Transportation 4.2
Service associate job in North Arlington, NJ
Schedule: Full time: Various Shifts Available including Overnight
Salary: Starting at $16 - $20 per hour, based on experience
Sign-on Bonus Available
Successfully fulfill the client's transportation needs and enter that information correctly into the reservation or dispatch systems.
Responsibilities and Duties:
Responsible for answering incoming calls, email requests and online booking requests for service from client.
Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner.
Keeping up to date on Avalon's products, services, policies and procedures.
Reconfirm future reservations with clients.
Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences.
Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally.
Handles reservations for affiliate work and farms orders to affiliate network as needed.
Monitors the status of national rides to ensure clients are receiving excellent customer service from our affiliate network.
Identifies and resolves any problems with incoming orders; escalate as needed.
Proactively and professionally handle customer service complaints and escalate issues as appropriate to respective department heads.
Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls.
Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips.
Responsible for checking all work at the end of shift.
Handles and secures greeters when needed.
Other duties as assigned
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
$16-20 hourly 60d+ ago
Customer Service Center Representative I
Columbiabanknj
Service associate job in Fair Lawn, NJ
Summary: As a vital member of our Customer Service Center, you will serve as the first point of contact for our clients, addressing a wide array of banking needs. This position requires a commitment to delivering exceptional service, a proactive approach to solving problems, and the ability to enrich client interactions with comprehensive product knowledge and support. The role is crucial in ensuring client account safety and providing seamless support through calls, emails, and chat while maintaining professionalism and team spirit. Bilingual preferred.
Job Responsibilities:
Client Interaction Enrichment
Provide personalized support and solutions for clients' banking needs, including but not limited to general account inquiries, debit card issues, online banking assistance, and loan servicing inquiries through, email, telephone, and chat.
Identify and resolve issues, concerns, complaints, and requests for information regarding the Bank's products and services to the satisfaction of the customer.
Utilize appropriate technology and resources to effectively manage each customer interaction and strive for the goal of first call resolution.
Proactively identify opportunities to add value during each interaction, ensuring clients feel heard, valued, and supported by going the extra mile to exceed client expectations, fostering trust and loyalty.
Project a professional image to the customer, ensuring that all customer service protocols are demonstrated in each interaction.
Training, Team Collaboration, and Support
Work collaboratively within a team environment to share knowledge, solve problems collectively, and ensure consistency of support.
Participate in team meetings and training sessions, contributing positively to the team's development and success.
Successfully completes all required training including computer, telephone technology, products and services and standards of excellence.
Demonstrates proficiency in multi-tasking, patience, and the ability to manage stress during peak periods and privacy.
Employ the bank's policies and procedures to safeguard client data against unauthorized access or fraud.
Comply with all regulations pertaining to BSA, USA Patriot Act, OFAC and Bank policies and procedures.
Identify/generate sales leads through conversations and strive to offer Columbia Bank products to meets customers' needs.
Comprehensive Product and Service Knowledge
Maintain an in-depth understanding of the bank's products and services, enabling informed recommendations that suit clients' unique banking needs.
Stay current with the latest banking trends, products, and technologies to provide accurate and up-to-date information.
Engage in ongoing training and professional development to enhance your banking knowledge and customer service skills.
Effective Communication and Follow-Up
Handle client communications across multiple channels, including phone, email, and live chat, ensuring clear, concise, and effective exchanges.
Log and track follow-up cases, ensuring all client issues are resolved in a timely and satisfactory manner.
Accurately records all pertinent information required for research, adjustments, or resolution of every service request.
Other Responsibilities
Perform other job-related duties, including Fulfillment tasks, as may be assigned.
Job Requirements:
High school diploma or equivalent required.
Associate or bachelor's degree preferred, not required.
1-2 years of experience in a customer service capacity, especially in a call center or banking environment, is preferred.
Demonstrated ability to provide outstanding customer service.
A passion for helping others and the ability to empathize with and prioritize customer needs.
Ability to always uphold a high degree of service standards.
Excellent verbal and written communication skills. Ability to convey information clearly and effectively across various communication channels.
Strong attention to detail and accuracy, especially in handling customer inquiries and servicing banking needs.
Proactive and creative problem-solving skills. Ability to assess customer issues and find effective solutions quickly.
Comfortable using banking software, databases, and systems. Familiarity with digital banking services is advantageous.
Strong PC trouble shooting skills, such as browser settings and proficient with internal systems.
Ability to work effectively as part of a team. Willingness to support colleagues and collaborate to achieve team goals.
Flexibility to adapt to changing environments, banking products, and customer needs. Ability to handle stress and work under pressure in a very structured environment.
Columbia Bank offers the following benefits:
Medical, Dental, Vision and Rx which are contributory.
Bonus programs.
Employee Stock Option Program (ESOP).
Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).
Paid Time Off (PTO) which includes Personal and Vacation Time.
Paid Sick Time.
Bank Holidays.
Employees may participate in the 401k program.
Schedule:
This role is eligible for a hybrid schedule; 3 days in the office and 2 days work from home based on business need.
Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.
$31k-39k yearly est. Auto-Apply 41d ago
Service Consultant
Quality Chevrolet 4.1
Service associate job in Englewood, NJ
Description of the role:
The Service Consultant at Quality Chevrolet GMC in Englewood, NJ will be responsible for providing exceptional customer service in the automotive service department.
Responsibilities:
Assist customers with their service needs
Coordinate service appointments
Communicate service updates to customers
Ensure customer satisfaction
Requirements:
Excellent customer service skills
Automotive service experience preferred
Strong communication skills
Attention to detail
Benefits:
Competitive compensation
Health and dental insurance
Paid time off
About the Company:
Quality Chevrolet GMC is a well-established dealership located in Englewood, NJ, dedicated to providing top-quality automotive services and products to our customers.
$28k-39k yearly est. Auto-Apply 60d+ ago
Financial Services Representative
Blue Ocean Wealth Solutions, LLC-A Massmutual Firm
Service associate job in East Hills, NY
At Blue Ocean Wealth Solutions, LLC, we help people accomplish their most important financial goals by implementing a customer-centric approach using Insurance, Investment, Retirement, Employee Benefits, and Property & Casualty* Planning. As a Financial Services Representative, you will work closely with clients to understand their financial goals, assess their needs, and recommend suitable solutions for their financial portfolios. We were awarded “Top Long Island Workplaces from 2018 to 2024” by Newsday/ Dan's Paper. This position is located in East Hills, Long Island, New York.
Financial Services Representative Responsibilities:
Build and maintain strong relationships with clients, understanding their financial goals, objectives, and risk tolerance by conducting a needs analysis
Provide personalized financial advice and guidance to clients, recommending suitable products and services, such as retirement plans, investments, insurance, fee-based financial planning and wealth management solutions. We have a Financial Planning Team in-house to assist you **
Conduct portfolio reviews and analyses to ensure alignment with clients' objectives and risk tolerance, making appropriate adjustments as needed
Stay updated on industry trends, market conditions, and regulatory changes to provide clients with up-to-date and relevant information
Collaborate with internal teams, such as the investment director and insurance specialists, to develop customized solutions
Guide clients through a fact-finding process, and account opening, and assist with necessary paperwork and documentation
Provide ongoing client support and address inquires related to account activity, performance, and general financial matters
Actively prospect and generate new business opportunities through referrals, networking, and other business development strategies
Financial Services Representative Qualifications:
Excellent interpersonal skills
Bachelor's degree is preferred, or experience in a similar role in the financial services industry
Results-orientated with a track record of achieving sales and business goals
Ability to work independently and collaboratively in a team setting
What makes Blue Ocean Wealth Solutions, LLC Unique:
Commission, Allowances, and Bonuses
Approximate expected first year earnings range from $90k to $130k***
Health Insurance, Health Savings Account, Flexible Spending Account, Dental Insurance, Vision Insurance, 401 (k) & Match ****
Blue Ocean Wealth Solutions, LLC will place you with a Sr. Financial Executive to share lead generation programs and existing client relationships
State of the Art office with modern technology capabilities and teamwork culture
Willing to obtain the Life & Accident and Health License and Series 7 & 66.
On-site Firm Weekly Series 7 training Study Group
Flexibility to offer non-proprietary insurance through 3rd Party Relationships
Internal localized Support from the Executive Leadership Team
Initial 6-month Executive Training Program and personalized development thereafter
Participate in Blue Ocean Wealth Solutions, LLC Awards, and Recognition Programs
Visit our website at ********************
#LI-BOWS1
We are an Equal Opportunity Employer.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, ancestry, status as a protected veteran, or any other protected classes in accordance with applicable federal, state, and local law. We are unable to sponsor or take over a sponsorship of an employment visa at this time.
*Property and Casualty is offered through Blue Ocean Protection Solutions, LLC. **To do Fee-Based Financial Planning or offer other investment/insurance advice you must be properly licensed. ***The average expected first year earnings range is an approximate figure based on historical performance. **** 401 (k) match will be received only if production is over $85k FYC. Eligibility applies only to those Financial Services Representatives who hold a full-time career contract with MassMutual. Eligibility for subsidized benefits and before-tax coverage is based on meeting certain contract requirements. Benefit plan provisions are subject to modification or termination. Financial Services Professionals/Financial Services Representatives are independent contractors and are not employees of MassMutual, its subsidiaries, or of General Agents with whom they contract.
$90k-130k yearly 60d+ ago
Financial Solutions Registration Candidate - Katonah Financial Center, NY
Bank of America Corporation 4.7
Service associate job in Katonah, NY
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals. Key responsibilities include triaging client leads, making referrals to business partners based on client needs and asset thresholds, and meeting with clients to review financial and investment goals and recommend products. Job expectations include applying and expanding knowledge by completing required licenses and trainings. This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities:
* Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, such as stocks, bonds, mutual funds, annuities, and banking and money managed solutions
* Recommends banking and investments strategies that align with client financial goals and needs
* Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds
Mitigates and controls risk as part of daily activities
* Identifies and engages potential new clients through referrals or financial center clientele
Required Qualifications:
* Aptitude in obtaining required industry licenses
* Must be self-disciplined in managing time and capacity
* Experience in cultivating client relationships, assessing needs and recommending solutions
* Success creating strong peer relationships through effective communication and collaboration
* Demonstrates a results-driven mindset while prioritizing client's interest in a complex, fast-paced environment
* Executes multiple tasks simultaneously
* Learns and adapts to new technology or applications
Desired Qualifications:
* Currently holds FINRA Securities Industry Essentials (SIE)
* Bachelor's degree and/or a minimum of one year of financial services industry or sales experience
Schedule: Monday - Fridays and rotating Saturdays
Skills:
* Client Experience Branding
* Client Solutions Advisory
* Investment Management
* Pipeline Management
* Referral Management
* Client Management
* Customer and Client Focus
* Portfolio Management
* Prospecting
* Referral Identification
* Business Acumen
* Executive Presence
* Oral Communications
* Risk Management
* Trading
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
$69k-103k yearly est. 13d ago
Financial Services Representative - State Farm Agent Team Member
Soribel Almanzar-State Farm Agent
Service associate job in Stamford, CT
I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my successful team, I will assist in developing your business leadership skills, industry and State Farm business acumen, as well as sales and marketing experience. This development and mentoring can lead you in the right direction to better prepare you for a potential career as a State Farm agent. As part of this opportunity, you will learn from an experienced agent, see what it's like to run a business and help grow an agency.
Responsibilities
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Work with the agent to establish and meet marketing goals.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
Adaption of skills necessary to operate a business.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Valuable experience
Growth potential/Opportunity for advancement in my agency
Learning to market property/casualty, life, health and bank products
Setting sales and growth goals
Working closely with the agent to gain an understanding of the agents role and office logistics
Learning how to network effectively
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agents employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies agent selection process
$26k-49k yearly est. 19d ago
Customer Service Professional
Keter Environmental Services LLC 4.0
Service associate job in Stamford, CT
About Us
Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service.
Visit Waste Harmonics Keter for more information.
Job Purpose
As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience.
Duties and Responsibilities
People
Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.
Operations
Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.
Stakeholder Management
Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
Strategy
Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
Performs other duties as assigned.
Qualifications
Education & Experience:
High school diploma or GED required
Associate's or Bachelor's degree in Business, Communications, or a related field preferred
Familiarity with customer service principles, including active listening and empathy.
Experience using phones, email or live chat to communicate with customers.
Understanding of the company's products, services, and policies to provide accurate information.
Ability to handle customer inquiries, complaints and services.
Basic troubleshooting and problem-solving techniques.
Strong written and verbal communication skills.
Knowledge & Skills:
Previous experience in customer-facing roles such as retail, hospitality, or call centers.
Ability to handle customer inquiries professionally and resolve issues effectively.
Ability to meet or exceed performance goals in a customer service setting.
Strong communication skills with a focus on clarity and professionalism.
Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Work Conditions/Physical Requirements
Office environment. Noise level is moderate.
Work is primarily performed at a desk using a computer and other standard office equipment
Occasional walking to meetings or shared office equipment may be required.
Ability to work after normal business hours as needed.
Waste Harmonics Keter Comprehensive Benefits Package
Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
7 Paid Holidays
At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
How much does a service associate earn in White Plains, NY?
The average service associate in White Plains, NY earns between $33,000 and $116,000 annually. This compares to the national average service associate range of $23,000 to $63,000.
Average service associate salary in White Plains, NY
$62,000
What are the biggest employers of Service Associates in White Plains, NY?
The biggest employers of Service Associates in White Plains, NY are: