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The differences between service cashiers and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $28,602 average annual salary of a service cashier.
The top three skills for a service cashier include customer service, cleanliness and credit card payments. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Service Cashier | Customer Service Specialist | |
| Yearly salary | $28,602 | $33,238 |
| Hourly rate | $13.75 | $15.98 |
| Growth rate | -10% | -4% |
| Number of jobs | 98,972 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | High School Diploma, 40% | Bachelor's Degree, 43% |
| Average age | 34 | 40 |
| Years of experience | - | 12 |
Service cashiers are employees who take charge of the cash registers in banks or any other institutions. Primarily, cashiers receive payments and issue receipts to customers. They keep track of the credit and cash transactions. Their job requires a strong work ethic, attention to detail, excellent communication skills, good customer service, and knowledge of cash register operation. It is also part of their job to attend to service department tasks and warranty claims.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Service cashiers and customer service specialists have different pay scales, as shown below.
| Service Cashier | Customer Service Specialist | |
| Average salary | $28,602 | $33,238 |
| Salary range | Between $23,000 And $34,000 | Between $26,000 And $42,000 |
| Highest paying City | Kirkland, WA | Boston, MA |
| Highest paying state | Washington | Massachusetts |
| Best paying company | Classic Chevrolet | Dell |
| Best paying industry | Retail | Finance |
There are a few differences between a service cashier and a customer service specialist in terms of educational background:
| Service Cashier | Customer Service Specialist | |
| Most common degree | High School Diploma, 40% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service cashiers' and customer service specialists' demographics:
| Service Cashier | Customer Service Specialist | |
| Average age | 34 | 40 |
| Gender ratio | Male, 18.3% Female, 81.7% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 8.8% Unknown, 5.2% Hispanic or Latino, 26.2% Asian, 7.3% White, 51.5% American Indian and Alaska Native, 0.9% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |