What does a service cashier do?
Service cashiers are employees who take charge of the cash registers in banks or any other institutions. Primarily, cashiers receive payments and issue receipts to customers. They keep track of the credit and cash transactions. Their job requires a strong work ethic, attention to detail, excellent communication skills, good customer service, and knowledge of cash register operation. It is also part of their job to attend to service department tasks and warranty claims.
Service cashier responsibilities
Here are examples of responsibilities from real service cashier resumes:
- Utilize math skills when processing payments without a computerize cash register and while tallying profit at the end of each shift.
- Check out customer's groceries, clear parking lot, provide customer service, maintain store maintenance
- Skil in using scanners, cash registers and basic math skills to calculate the price of service provide.
- Process cash, credit card, travelers' checks, and discount transactions with the assistance of POS system.
- Require to learn how to use ADP systems in order to process car sales and some accounting for the service center.
- Provide excellent customer service while ringing up members and upselling membership upgrades.
- Maintain customer satisfaction with coffee beverage availability and cleanliness of waiting room area.
- Utilize basic computation and mathematics, and maintain electronic registers for all payment transactions including cash and credit cards.
- Perform duties such as check and bag groceries, bill payment, and some restocking of misplace items.
- Work at AMC through high school.
- Issue tickets, addressed guest concerns, and promoted/sold AMC reward program memberships.
- Work with the public as Cinemark's first point of contact.
Service cashier skills and personality traits
We calculated that 14% of Service Cashiers are proficient in Customer Service, Cleanliness, and Credit Card Payments. They’re also known for soft skills such as Dexterity, Near vision, and Physical stamina.
We break down the percentage of Service Cashiers that have these skills listed on their resume here:
- Customer Service, 14%
Provided a variety of customer services including information, product details and online and telephone ordering.
- Cleanliness, 11%
Maintained in daily cleanliness, preparation & service areas sanitary condition.
- Credit Card Payments, 7%
General Cashier duties, including balancing of drawer and processing cash, check, and credit card payments for individual customers.
- Cash Handling, 6%
Worked with management to administer disciplinary action relating to cash handling variances.
- Phone Calls, 6%
Answer all incoming collision department telephone calls according to company policies and good telephone etiquette.
- Food Orders, 6%
Greeted customers, entered customer s orders, prepared food orders, cleaned booths, conducted phone interviews and background checks.
Most service cashiers use their skills in "customer service," "cleanliness," and "credit card payments" to do their jobs. You can find more detail on essential service cashier responsibilities here:
Dexterity. The most essential soft skill for a service cashier to carry out their responsibilities is dexterity. This skill is important for the role because "cashiers use their hands to operate registers and scan purchases." Additionally, a service cashier resume shows how their duties depend on dexterity: "experience driving forklifts and cherry picker (op) accomplishments received numerous homer awards for customer service. "
Near vision. Another essential skill to perform service cashier duties is near vision. Service cashiers responsibilities require that "cashiers need to see well enough to scan items and process transactions accurately." Service cashiers also use near vision in their role according to a real resume snippet: "submitted warranty claims to general motors corporate division. "
Physical stamina. This is an important skill for service cashiers to perform their duties. For an example of how service cashier responsibilities depend on this skill, consider that "cashiers stand for long periods." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a service cashier: "required constant customer service, janitorial task, moderate physical labor, and fast paced problem solving. ".
Communication skills. A big part of what service cashiers do relies on "communication skills." You can see how essential it is to service cashier responsibilities because "cashiers must pay attention to customers’ questions and explain pricing." Here's an example of how this skill is used from a resume that represents typical service cashier tasks: "handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication. "
Customer-service skills. Another crucial skill for a service cashier to carry out their responsibilities is "customer-service skills." A big part of what service cashiers relies on this skill, since "cashiers must be courteous and friendly when helping customers." How this skill relates to service cashier duties can be seen in an example from a service cashier resume snippet: "use of intercom paging system, message taking and scheduling service appointments for customers. "
Patience. Lastly, "patience" is an important element of what a service cashier does. Service cashier responsibilities require this skill because "cashiers must be able to remain calm when interacting with customers." This resume example highlights how service cashier duties rely on this skill: "handled any customer complaints on the phone or in person with patience. "
The three companies that hire the most service cashiers are:
- AutoNation34 service cashiers jobs
- Remote16 service cashiers jobs
- Caesars Entertainment14 service cashiers jobs
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Compare different service cashiers
Service cashier vs. Cashier/merchandiser
A cashier associate is responsible for greeting customers and processing their purchases, ensuring speed and accuracy. There are also instances when a cashier associate must offer special promotions or products, replace goods when there are defects, and obtain necessary codes when the product fails to register. Although a cashier associate handles the cash register and cash flow most of the time, they can also have tasks related to maintaining the sales floor's cleanliness. Furthermore, should there be any urgent issues, it is crucial to immediately reach out to a manager or supervisor.
These skill sets are where the common ground ends though. The responsibilities of a service cashier are more likely to require skills like "english language," "credit card payments," "cash handling," and "phone calls." On the other hand, a job as a cashier/merchandiser requires skills like "store shelves," "loss prevention," "planograms," and "pallet jack." As you can see, what employees do in each career varies considerably.
On average, cashiers/merchandiser reach similar levels of education than service cashiers. Cashiers/merchandiser are 0.1% more likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.Service cashier vs. Cashier associate
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Each career also uses different skills, according to real service cashier resumes. While service cashier responsibilities can utilize skills like "cleanliness," "english language," "cash handling," and "phone calls," cashiers associate use skills like "safety hazards," "store management," "shipping receiving," and "ladders."
Average education levels between the two professions vary. Cashiers associate tend to reach similar levels of education than service cashiers. In fact, they're 0.4% more likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.Service cashier vs. Customer service specialist
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from service cashier resumes include skills like "english language," "credit card payments," "cash handling," and "phone calls," whereas a customer service specialist is more likely to list skills in "strong customer service," "cash management," "data entry," and "customer calls. "
Customer service specialists earn the best pay in the finance industry, where they command an average salary of $34,860. Service cashiers earn the highest pay from the retail industry, with an average salary of $29,242.customer service specialists typically earn similar educational levels compared to service cashiers. Specifically, they're 1.9% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Service cashier vs. Customer service associate
Types of service cashier
Updated January 8, 2025
