Service cashiers are employees who take charge of the cash registers in banks or any other institutions. Primarily, cashiers receive payments and issue receipts to customers. They keep track of the credit and cash transactions. Their job requires a strong work ethic, attention to detail, excellent communication skills, good customer service, and knowledge of cash register operation. It is also part of their job to attend to service department tasks and warranty claims.

Service Cashier Responsibilities

Here are examples of responsibilities from real service cashier resumes representing typical tasks they are likely to perform in their roles.

  • Utilize math skills when processing payments without a computerize cash register and while tallying profit at the end of each shift.
  • Check out customer's groceries, clear parking lot, provide customer service, maintain store maintenance
  • Skil in using scanners, cash registers and basic math skills to calculate the price of service provide.
  • Process cash, credit card, travelers' checks, and discount transactions with the assistance of POS system.
  • Require to learn how to use ADP systems in order to process car sales and some accounting for the service center.
  • Provide excellent customer service while ringing up members and upselling membership upgrades.
  • Maintain customer satisfaction with coffee beverage availability and cleanliness of waiting room area.
  • Utilize basic computation and mathematics, and maintain electronic registers for all payment transactions including cash and credit cards.
  • Perform duties such as check and bag groceries, bill payment, and some restocking of misplace items.
  • Work at AMC through high school.
  • Issue tickets, addressed guest concerns, and promoted/sold AMC reward program memberships.
  • Work with the public as Cinemark's first point of contact.

Service Cashier Skills and Personality Traits

We calculated that 14% of Service Cashiers are proficient in Customer Service, Cleanliness, and Credit Card Payments. They’re also known for soft skills such as Dexterity, Near vision, and Physical stamina.

We break down the percentage of Service Cashiers that have these skills listed on their resume here:

  • Customer Service, 14%

    Provided a variety of customer services including information, product details and online and telephone ordering.

  • Cleanliness, 11%

    Maintained in daily cleanliness, preparation & service areas sanitary condition.

  • Credit Card Payments, 7%

    General Cashier duties, including balancing of drawer and processing cash, check, and credit card payments for individual customers.

  • Cash Handling, 6%

    Worked with management to administer disciplinary action relating to cash handling variances.

  • Phone Calls, 6%

    Answer all incoming collision department telephone calls according to company policies and good telephone etiquette.

  • Food Orders, 6%

    Greeted customers, entered customer s orders, prepared food orders, cleaned booths, conducted phone interviews and background checks.

Most service cashiers list "customer service," "cleanliness," and "credit card payments" as skills on their resumes. We go into more details on the most important service cashier responsibilities here:

  • The most important skills for a service cashier to have in this position are dexterity. In this excerpt that we gathered from a service cashier resume, you'll understand why: "cashiers use their hands to operate registers and scan purchases." According to resumes we found, dexterity can be used by a service cashier in order to "experience driving forklifts and cherry picker (op) accomplishments received numerous homer awards for customer service. "
  • Another commonly found skill for being able to perform service cashier duties is the following: near vision. According to a service cashier resume, "cashiers need to see well enough to scan items and process transactions accurately." Check out this example of how service cashiers use near vision: "submitted warranty claims to general motors corporate division. "
  • Physical stamina is also an important skill for service cashiers to have. This example of how service cashiers use this skill comes from a service cashier resume, "cashiers stand for long periods." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "required constant customer service, janitorial task, moderate physical labor, and fast paced problem solving. "
  • A thorough review of lots of resumes revealed to us that "communication skills" is important to completing service cashier responsibilities. This resume example shows just one way service cashiers use this skill: "cashiers must pay attention to customers’ questions and explain pricing." Here's an example of how this skill is used from a resume that represents typical service cashier tasks: "handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication. "
  • Yet another important skill that a service cashier must demonstrate is "customer-service skills." Cashiers must be courteous and friendly when helping customers. This is clearly demonstrated in this example from a service cashier who stated: "use of intercom paging system, message taking and scheduling service appointments for customers. "
  • Lastly, this career requires you to be skillful in "patience." According to service cashier resumes, "cashiers must be able to remain calm when interacting with customers." This resume example highlights how service cashier responsibilities rely on this skill: "handled any customer complaints on the phone or in person with patience. "
  • See the full list of service cashier skills.

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    What Cashier/Merchandisers Do

    A cashier associate is responsible for greeting customers and processing their purchases, ensuring speed and accuracy. There are also instances when a cashier associate must offer special promotions or products, replace goods when there are defects, and obtain necessary codes when the product fails to register. Although a cashier associate handles the cash register and cash flow most of the time, they can also have tasks related to maintaining the sales floor's cleanliness. Furthermore, should there be any urgent issues, it is crucial to immediately reach out to a manager or supervisor.

    We looked at the average service cashier annual salary and compared it with the average of a cashier/merchandiser. Generally speaking, cashiers/merchandiser receive $1,166 higher pay than service cashiers per year.

    Even though service cashiers and cashiers/merchandiser have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, cleanliness, and customer complaints in the day-to-day roles.

    These skill sets are where the common ground ends though. A service cashier responsibility is more likely to require skills like "english language," "credit card payments," "cash handling," and "phone calls." Whereas a cashier/merchandiser requires skills like "store shelves," "loss prevention," "planograms," and "pallet jack." Just by understanding these different skills you can see how different these careers are.

    On average, cashiers/merchandiser reach similar levels of education than service cashiers. Cashiers/merchandiser are 0.1% more likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Cashier Associate?

    Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

    Now we're going to look at the cashier associate profession. On average, cashiers associate earn a $726 higher salary than service cashiers a year.

    Not everything about these jobs is different. Take their skills, for example. Service cashiers and cashiers associate both include similar skills like "customer service," "credit card payments," and "food orders" on their resumes.

    But both careers also use different skills, according to real service cashier resumes. While service cashier responsibilities can utilize skills like "cleanliness," "english language," "cash handling," and "phone calls," some cashiers associate use skills like "safety hazards," "store management," "shipping receiving," and "ladders."

    When it comes to the differences in education between the two professions, cashiers associate tend to reach similar levels of education than service cashiers. In fact, they're 0.4% more likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.

    How a Customer Service Specialist Compares

    Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.

    The third profession we take a look at is customer service specialist. On an average scale, these workers bring in higher salaries than service cashiers. In fact, they make a $4,636 higher salary per year.

    By looking over several service cashiers and customer service specialists resumes, we found that both roles utilize similar skills, such as "customer service," "cleanliness," and "customer complaints." But beyond that the careers look very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from service cashier resumes include skills like "english language," "credit card payments," "cash handling," and "phone calls," whereas a customer service specialist might be skilled in "strong customer service," "cash management," "data entry," and "customer calls. "

    Interestingly enough, customer service specialists earn the most pay in the finance industry, where they command an average salary of $34,860. As mentioned previously, service cashiers highest annual salary comes from the retail industry with an average salary of $29,242.

    Customer service specialists are known to earn similar educational levels when compared to service cashiers. Additionally, they're 1.9% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.

    Description Of a Customer Service Associate

    Now, we'll look at customer service associates, who generally average a higher pay when compared to service cashiers annual salary. In fact, the difference is about $3,107 per year.

    According to resumes from both service cashiers and customer service associates, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "cleanliness," and "credit card payments. "

    While some skills are shared by these professions, there are some differences to note. "english language," "cash handling," "phone calls," and "food orders" are skills that have shown up on service cashiers resumes. Additionally, customer service associate uses skills like patients, plumbing, quality customer service, and csa on their resumes.

    Now, let's take a closer look at the financials in each career. The finance industry tends to pay more for customer service associates with an average of $34,020. While the highest service cashier annual salary comes from the retail industry.

    Customer service associates reach similar levels of education when compared to service cashiers. The difference is that they're 1.2% more likely to earn a Master's Degree more, and 0.1% less likely to graduate with a Doctoral Degree.