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Become A Service Center Analyst

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Working As A Service Center Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

What Does A Service Center Analyst Do At Abbvie

* Provides audit and inspection readiness support for eTMFs.
* Completes eTMF business administrative activities/tasks, to include but not limited to:
* Creates/runs reports and dashboards within eTMF; produces and distributes eTMF metrics.
* Administrator (includes maintenance) of the CDC functional and TMF Process Excellence SharePoint sites.
* Works closely with CDC colleagues and artifact owners.
* Complies with GCP, AbbVie SOPs and functional area processes

What Does A Service Center Analyst Do At Kforce

* Handles a high volume of inbound calls related to benefits enrollment, eligibility, and general Human Resources
* Research and application of critical thinking in an effort to provide first call resolution pertaining to HR and benefits policies and procedures
* Will be servicing employees making decisions about benefits
* Making changes to benefit plans and documenting them
* Employees are expecting to call the experts so active listening is key
* One resource will be available to obtain information to answer questions
* HRSCA's are going to be expected to type and write at the same time
* Respond to moderate to complex benefit inquiries while providing excellent customer service
* Exert cogent written and verbal communication
* Meet or exceed call quality and call performance metrics
* Seek to provide first call resolution by conducting essential research and analysis
* Review employee data utilizing Windows-based HRIS systems and other web based tools to respond to employee inquiries and concisely document results; Maintain knowledge of company practices, policies, and procedures
* Schedule:Training will be for 2
* weeks, 8:30AM
* PM with 30-minute lunch, no time off allowed.
* Contact Center Operating Hours: Monday through Friday from 7AM
* PM. Any candidate submitted needs to be flexible to work anytime between the hours of 7AM
* PM. There will be an assignment schedule and each person will have advanced notice of their schedule, but it is importance to have the flexibility to be available at any time during those hours since schedules can vary depending on need.
* High School diploma or equivalent required
* years call center required
* Candidates are required to have at least 1 year of Call Center experience (banking, cable service industries have been successful in the past)
* Candidate must be comfortable being on the telephone the entire day
* Advanced reading skills and basic math skills required
* Demonstrated experience navigating Windows-based computers
* Must be able to work in a Labor/Management Partnership environment

What Does A Service Center Analyst Do At Fedex Freight, Inc.

* Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
* Verify and complete required documentation and reports
* Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
* Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
* Administer freight pick-up process, as required
* Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
* Make freight delivery appointments, as required
* Review drivers’ Hours-of
* Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
* Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
* Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved
* Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
* Comply with all applicable laws/regulations, as well as company policies/procedures
*

What Does A Service Center Analyst Do At Resources Global Professionals (RGP)

* Supports proposals and business development activities for SSC-related engagements, as needed
* Identify opportunities to cultivate and support new business and revenue growth objectives with existing clients, as identified during the course of SSC engagements
* May also participate in professional associations and business networking activities to build name recognition for the Company and identify new business contacts
* Attributes of our global professionals include: a dedication to client service, the ability to think in complex and ever changing situations, strong communication skills and the ability to solve problems, execute and transfer knowledge

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How To Become A Service Center Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Service Center Analyst jobs

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Top Skills for A Service Center Analyst

HardwareCompanyPolicies/ProceduresCustomerServiceWindowsXPMainframeActiveDirectoryDesktopUnixTroubleshootPhoneCallsProblemResolutionOnline1St.LevelSupportTechnicalSupportDataEntryCitrixHRVPNSetupCustomerSatisfaction

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Top Service Center Analyst Skills

  1. Hardware
  2. Company Policies/Procedures
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Provided IT infrastructure services and support to internal and external customers for system access, software and hardware issues.
  • Enter freight shipment information into the computer system Comply with all applicable laws/regulations, as well as, company policies/procedures.
  • Managed, provided internal customer service communications.
  • Worked with Windows XP and Windows 7 operating systems, Internet Explorer 8 and MS Office 7 applications including Outlook.
  • Monitor production schedules on Mainframe and Distributed Systems using Control/M Enterprise Manager.

Top Service Center Analyst Employers

Service Center Analyst Videos

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