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Working as a Service Center Analyst

There is more than meets the eye when it comes to being a service center analyst. For example, did you know that they make an average of $20.64 an hour? That's $42,926 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Service Center Analyst Do

There are certain skills that many service center analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a service center analyst, we found that a lot of resumes listed 13.2% of service center analysts included customer service, while 11.9% of resumes included accurate information, and 10.2% of resumes included computer system. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service center analyst job title. But what industry to start with? Most service center analysts actually find jobs in the health care and technology industries.

How To Become a Service Center Analyst

If you're interested in becoming a service center analyst, one of the first things to consider is how much education you need. We've determined that 46.4% of service center analysts have a bachelor's degree. In terms of higher education levels, we found that 9.7% of service center analysts have master's degrees. Even though most service center analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service center analyst. When we researched the most common majors for a service center analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service center analyst resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a service center analyst. In fact, many service center analyst jobs require experience in a role such as customer service representative. Meanwhile, many service center analysts also have previous career experience in roles such as technical support specialist or computer operator.

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Average Salary$42,926
Job Growth Rate10%

Service Center Analyst Career Paths

Top Careers Before Service Center Analyst

Top Careers After Service Center Analyst

Analyst
7.1 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Service Center Analyst

Service Center Analysts in America make an average salary of $42,926 per year or $21 per hour. The top 10 percent makes over $67,000 per year, while the bottom 10 percent under $27,000 per year.
Average Salary
$42,926

Best Paying Cities

City
Average Salary
Livermore, CA
Salary Range45k - 80k$60k$60,282
Middletown, PA
Salary Range41k - 70k$54k$54,019
Cambridge, MA
Salary Range41k - 69k$53k$53,379
New York, NY
Salary Range39k - 67k$52k$51,502
Dallas, TX
Salary Range35k - 59k$46k$45,683
Detroit, MI
Salary Range35k - 58k$45k$45,235
$28k
$80k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Workforce Management Service Center Scheduling Analyst I
Workforce Management Service Center Scheduling Analyst I
Randstad
Randstad
10/10/2020
10/10/2020
$35,47910/10/2020
$35,479
Patient Access Services Supv 1-Referral Center-Day Shift
Patient Access Services Supv 1-Referral Center-Day Shift
University of California
University of California
09/28/2020
09/28/2020
$45,05809/28/2020
$45,058
Workforce Management Service Center Scheduling Analyst
Workforce Management Service Center Scheduling Analyst
Randstad
Randstad
09/16/2020
09/16/2020
$35,47909/16/2020
$35,479
Analyst-Global Security Operations Center
Analyst-Global Security Operations Center
G4S
G4S
02/28/2020
02/28/2020
$28,17502/28/2020
$28,175
Workforce Management Service Center Scheduling Analyst I
Workforce Management Service Center Scheduling Analyst I
Randstad
Randstad
02/20/2020
02/20/2020
$27,13102/20/2020
$27,131
See More Recent Salaries

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Service Center Analyst Demographics

Gender

male

59.8 %

female

36.5 %

unknown

3.7 %

Ethnicity

White

62.3 %

Hispanic or Latino

15.3 %

Asian

9.7 %

Foreign Languages Spoken

Spanish

31.3 %

Chinese

12.5 %

French

12.5 %
See More Demographics

Service Center Analyst Education

Majors

Business
34.6 %

Degrees

Bachelors

46.4 %

Associate

24.1 %

High School Diploma

11.8 %

Top Colleges for Service Center Analysts

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Public

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Service Center Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.2% of service center analysts listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Service Center Analyst

Some places are better than others when it comes to starting a career as a service center analyst. The best states for people in this position are New Jersey, Massachusetts, California, and New Hampshire. Service center analysts make the most in New Jersey with an average salary of $55,342. Whereas in Massachusetts and California, they would average $53,729 and $53,601, respectively. While service center analysts would only make an average of $53,194 in New Hampshire, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Service Center Analyst Jobs:
52
Highest 10% Earn:
$86,000
Location Quotient:
1.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Massachusetts

Total Service Center Analyst Jobs:
431
Highest 10% Earn:
$87,000
Location Quotient:
0.98
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Service Center Analyst Jobs:
395
Highest 10% Earn:
$90,000
Location Quotient:
0.97
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Service Center Analyst Employers

1. Electronic Data Systems
4.4
Avg. Salary: 
$69,565
Service Center Analysts Hired: 
32+
2. Foster Farms
4.3
Avg. Salary: 
$31,834
Service Center Analysts Hired: 
12+
3. Capital One
4.7
Avg. Salary: 
$52,733
Service Center Analysts Hired: 
9+
4. CoreLogic
4.8
Avg. Salary: 
$62,873
Service Center Analysts Hired: 
9+
5. MetLife
4.8
Avg. Salary: 
$61,323
Service Center Analysts Hired: 
9+
6. Cardinal Health
4.7
Avg. Salary: 
$55,345
Service Center Analysts Hired: 
8+

Service Center Analyst Videos

Updated October 2, 2020