Post job

Service center analyst entry level jobs

- 21 jobs
  • Technical Support Specialist

    The Intersect Group 4.2company rating

    Enon, OH

    The Intersect Group is partnered with our client in Enon, OH, to find Technical Support Specialists. The contract is 6 months and should most likely extend or convert to direct hire. We are looking for someone who can offer great customer service. Our client will move quickly and conduct a 1 and done virtual interview with the qualified candidates. Location: Enon, Ohio (45323) Multiple openings 1st Shift - Start 6 AM, 7 AM, 8 AM, or 9 AM (8.5 hour shift) for a variety of day schedules (Working Mon, Fri, Sat, Sun and off either (Tues/Wed) or (Wed/Thurs). Thurs through Mon or Fri through Tues shift) Also available: Monday through Friday shift; 8 AM - 4:30 PM ***Starts with paid training class that lasts 3-4 weeks. Training is 9 AM - 6 PM, Monday through Friday Open to New IT Grads!!! Requirements: Prior help desk experience preferred Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices Knowledge of non-standard equipment that is not connected to the Speedway network Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made Ability to research and resolve issues Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman's terms Well organized with the ability to work under pressure and meet tight deadlines Excellent understanding of intra-department functions and operations Ability to perform repeated bending, standing and reaching Ability to occasionally lift up to 40 pounds Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department Must Haves: Open to new grads SOLID customer service Good problem solving Entry level IT experience Nice to Haves: Tech support experience Help desk experience POS experience Retail experience Gas station experience Duties: Uses remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications Determines the best course of action to improve performance and efficiency of store systems, equipment, and applications Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality Understands and completes proper processes when installing software Directs field personnel in installing new equipment that is going on the store network Configures and upgrades software on newly installed devices Implements software changes for fuel dispensers and fuel tanks Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras Provides troubleshooting by using remote tools connected to other legacy networks Manages multiple tickets and works them in order of emergency to lowest priority Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems Reads, interprets, and follows procedures described in the internal knowledge base Provides documentation for knowledge-base articles Works with third-party help desk vendors as applicable Maintains inventories and orders parts as needed Provides phone support as needed Attends training classes as required to stay current with new equipment troubleshooting procedures and technology Initiates timely communication of critical events to Store Support Team Leads Completes other duties, including special projects, as assigned by Management
    $51k-77k yearly est. 5d ago
  • Help Desk Intern

    Dayton Freight 4.6company rating

    Dayton, OH

    A Help Desk Intern is a student employee that assists the Help Desk Team and provides quality technology support under the direct supervision of the Help Desk Supervisor. Responsibilities Assists the Help Desk Team to deliver technology support Assist with the deployment of new equipment Assist with software installs Assist in collecting information for the equipment inventory Goals of the Internship: Learn some of the many facets of Information Services and Technology Hands on learning experience in the technology arena Learn how to work with different types of personalities Qualifications Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge Ability to work in both a team environment and independently Time Management Analytical skills, the ability to solve problems that may come up during a typical work day Strong written and verbal communication skills Strong interpersonal skills with end users, customers, and management Ability to communicate IT terminology to someone that does not understand technical terms Must be pursuing a degree or certificates in a computer related field Benefits Stable and growing organization Competitive weekly pay Professional, positive and people-centered work environment Fast-paced work environment Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. Paid holidays (8); paid vacation and personal days
    $30k-40k yearly est. Auto-Apply 60d+ ago
  • Credit Support Analyst

    JPMC

    Columbus, OH

    Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Global Wealth Management, and Investment Bank. Credit Monitoring sits within the WLS and provides Credit Compliance Monitoring for the Commercial Banking Loan Portfolio. As a Credit Support Analyst within the Commercial Bank team, you will be tasked with assessing compliance with credit agreement terms for a designated portfolio of borrowers. Your role will involve interpreting financial and other covenants included in credit agreements to ascertain whether borrowers are adhering to the terms of the credit agreements or are in default. Your responsibilities will encompass both syndicated loans and bilateral agreements. Job Responsibilities Determine whether corporate borrowers have breached covenants, and as a result, have defaulted on the terms of their credit agreements Interpret credit agreements and other legal documents to determine which co-borrowers, guarantors and other parties to the agreements require set up in bank's system of record for future covenant compliance evaluation Perform credit analysis, review documentation and monitor ongoing compliance with financial covenants within an assigned portfolio of borrowers Independently calculate cash flow and leverage ratios in accordance with specific terms laid out in credit agreements Develop strong knowledge of secured lending products including borrowing base credit facilities Determine the grid-based performance pricing that applies to borrower so the bank gets adequately compensated for credit risk Adhere to the quality control standards that have been set for the process and to service level agreements WLS has with its internal business partners Required qualifications, capabilities, and skills Ability to identify and summarize key points in written reviews of credit-related transactions Understanding of loan products, including documentation, for revolving lines of credit, term loans, borrowing bases, etc.. Strong verbal & written communication to effectively communicate with various stakeholders and across levels Ability to work independently with minimum supervision including demonstration of good time management High proficiency in using MS Office tools including MS Excel Preferred qualifications, capabilities and skills Bachelor's degree in Business/Accounting preferred
    $56k-99k yearly est. Auto-Apply 60d+ ago
  • Client Relationship Analyst**

    15 Ms Investment Mgmt

    Columbus, OH

    Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Assist Fas/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client meetings using firm approved systems Assist with data entry for key client needs such as new account opening and financial planning at the direction of the Fas/PWAs/teams Supporting the Fas / PWAs / teams' marketing strategy (e.g., website maintenance) Assist Fas / PWAs/ teams in delivering against their business plan and client service model Remaining current on all policies, procedures and new platforms Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with Fas/PWAs/teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Industry experience is a plus Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Knowledge/Skills Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multi-task Goal oriented, self-motivated and results driven Reports to: Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $47k-75k yearly est. Auto-Apply 35d ago
  • Systems Analyst 1-Support

    Oracle 4.6company rating

    Columbus, OH

    As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service improvements. Customer Success Services (CSS) is a unit within Oracle that enables long term advanced support relationships with many of Oracle's largest customers. Advanced Services Engineers (ASE) provide support in the continuous operational improvement of Oracle environments. ASEs do this by leveraging Oracle's support-based intellectual property and customers' experiences throughout their involvement with Oracle's technologies. Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation, management, and use of Oracle technologies. **Responsibilities** **Key Responsibilities:** Learn from experts and contribute to bring value to our customers leveraging on Oracle's international network of experts Use Oracle internal tools, resources and network to learn and stay up to date with on innovation and leading technologies Contribute as a team member on customer projects together with Oracle experts and leaders. Consult with clients to understand their business requirements and map them to our solutions and services. Learn how to design solutions using Oracle leading technology and Consulting methods, tools, and best practices. Support Customer relationships with CSS focused on collaborative, long-term partnerships. Work involves some problem solving with assistance and guidance in understanding and applying Oracle policies and procedures. Able to demonstrate time management. Able to complete individual goals as well as work in a team environment. Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products is a plus but not necessary. Professional demeanor. **Qualifications:** + Bachelor's degree in a relevant field (Computer Science, Data Science, AI, etc.). + Project Management or Account Management + Basic understanding of Oracle's latest product technologies + Able to demonstrate time management. + Goal oriented individual. + Able to complete individual goals as well as work in a team environment. + Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products a plus but not necessary. + Knowledge with Cloud technologies such as OCI, Azure, AWS etc. Cloud certifications highly desirable. + Knowledge of Database and database methodologies such as Database management, Load Balancing, Performance Tuning, SQL analysis etc. + Strong programming skills in languages such as Python. + Familiarity with machine learning technologies + Demonstrates good communication and project management skills. + Eagerness to learn and adapt to new technologies and methodologies. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $24.62 to $48.03 per hour; from: $51,200 to $99,900 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC1 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
    $51.2k-99.9k yearly 3d ago
  • Third Shift Customer Service

    Planet Fitness-Duo Fit, LLC 4.1company rating

    Pickerington, OH

    The Overnight Cleaner will be responsible for the overall cleanliness of all areas of the facility to ensure a positive and safe member experience. Position hours are 10pm through 6am, Monday through Friday weekly. This position is Full Time. Essential Duties and Responsibilities Greet members, prospective members and guests by providing exceptional customer service Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed Maintain the neatness and cleanliness of the club Monitor for safety of persons and cleanliness in the club Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. Stock locker rooms with proper supplies/paper products. Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. Follow Lost and Found Policy and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements Cleaning background preferred Customer Service background preferred A passion for fitness and health Upbeat and positive attitude! Punctuality and reliability is a must Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers Strong listener with the ability to empathize and problem solve Demonstrate diplomacy in all interactions while using appropriate behavior and language High School diploma/GED equivalent preferred Must be 18 years of age or older Physical Demands Continual standing and walking during shift Acknowledgement of members when maintaining the facility Must be able to occasionally lift up to 50 lbs Will dilute and clean with chemicals throughout shift Clean and sanitize equipment, restrooms and surfaces throughout the club Monitor club and assist members throughout entirety of shift
    $19k-25k yearly est. 28d ago
  • IS Help Desk Intern

    Trimble 4.5company rating

    Dayton, OH

    Your Title: IS Help Desk Intern Our Department: Corporate Information Systems 's Internship Program As a Trimble intern, you will gain valuable hands-on experience, and be provided with challenging, meaningful tasks that will give you insight into what it's like working full-time as a valued member of a team. Our internships are designed to prepare you for your career journey, while growing as a professional through lunch and learns, professional development courses, team-building activities, and social networking events with other interns, whether you are in person or remote. Over the course of your internship, we want you to feel like you belong, innovate, and grow personally and professionally. Join Trimble's community to have a global impact where we value you, your experience, and your skills to propel your career forward. About the Role Are you interested in learning more about technology and enjoy solving problems in a cohesive team environment? The IS Help Desk Intern is a student employee that assists the Help Desk team to provide quality technology support under the direct supervision of the IS Help Desk Supervisor/Team Lead. Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and basic technical skills. The focus for this position is on service desk support, ticket queue coordination, and project participation. What You Will Do You will support a variety of end-users and software developers onsite in our Dayton, OH office, and other US-based locations. Support help desk requests from the ticketing system and manage the lifecycle of the request to resolution. Support walk up requests for technical support. Setup and configure new computer equipment. Troubleshoot and repair computer hardware. Troubleshoot software issues and help end-users regain productivity. Assist with organizing equipment inventory. Assist with recycling equipment inventory. Work on projects as needed. Skills for success: Oral and written communication skills in English. Teamwork and collaboration. Professionalism and strong work ethic. Organized with an attention to detail. Remains open to others' ideas, and exhibits willingness to try new things. Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance. Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment. Basic proficiency working with Dell workstations and laptops, Android & Apple mobile devices, Windows 10/11, and mainstream applications. Goals of the Internship: Learn the aspects of information systems and technology services. Hands on learning experience in the technology arena. Learn how to work and be effective in a team environment. Learn how to communicate well with various employees from around the world. Learn how to troubleshoot computer problems effectively in conjunction with other IS staff from various teams. Skills and Qualifications: A rising Sophomore, Junior, or Senior at an accredited college or university studying Computer Information Systems, Computer Science, or a related field. Must have a general understanding and working knowledge of mainstream computer operating systems, hardware, and software. Must be able to work cohesively and collaborate in a team environment. Job Location Onsite at our office in Dayton, OH. Trimble Dayton is a 550,000 square foot campus with 10 buildings on 50 acres. About Our Corporate Information Systems Division The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers' experience. Our team is cohesive, supportive, and we are proud of what we do. Visa sponsorship is not available for this position. Candidates must already possess authorization to work in the United States of America without the need for employer sponsorship. Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. Hiring Range $20.82-$26.54 Pay Rate Type Hourly Bonus Eligible? No Commission Eligible? No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on the ā€˜Apply Now' button located in this posting. Application Deadline: Applications could be accepted until at least 30 days from the posting date. At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at ***************************** under ā€œCorporate Governance.ā€ Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. Trimble's Privacy Policy If you need assistance or would like to request an accommodation in connection with the application process, please contact ********************.
    $20.8-26.5 hourly Auto-Apply 33d ago
  • Help Desk Technician (Tier 1)

    Virtual Technologies Group 2.8company rating

    Maumee, OH

    Job Title: Help Desk Technician - Tier 1 Company: Virtual Technologies Group (VTG) Position Type: Full-time Compensation Range: $18-20/hr plus comprehensive benefit package Be the HERO for your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the leading technical team nationwide and are expanding our workforce to better serve our customer base. We offer diverse tech solutions at Virtual Technologies Group, ranging from managed IT services and hosted voice services for resellers and direct clients, to cybersecurity as well as physical security offerings. Additionally, we develop custom software and provide educational support in testing and fleet management for educational institutions. Benefit Offerings: -Medical, dental, and vision -401K with company match -Short-term and long-term disability coverage paid for by the company -Life insurance paid for by the company with a buy up option for you and your family -Flexible work schedule Job Overview: The Tier 1 Help Desk Technician provides expeditious support leveraged through various backend platforms to meet and exceed goals and expectations that have been stipulated by clients. Support is primarily performed over the phone, through a ticket system and/or through remote methods for hardware and software support. Location and Hours: This job is located on site at our Maumee, OH office location, with the opportunity for future remote / hybrid work. Tier 1 Helpdesk Technicians are required to work in-office during normal business hours. Responsibilities/Job Functions: The main responsibility of a Tier 1 Help Desk Technician is to answer the phone and work the ticket boards. Troubleshoot and resolve computer-related issues with end users remotely and over the phone. Proactively monitor tickets to prevent larger issues from occurring and watch for priority one (P1) and VIP User tickets. Manage accounts through Microsoft Active Directory/ Entra ID and Office 365. Setup and configuration of Microsoft Office products and many other software products. Identify and troubleshoot VoIP related tickets - extension issues, voicemail reset, connectivity issues. Handle customer issues in an organized fashion through a ticketing system. Communicate with coworkers to escalate tickets as needed to Tier 2 Help Desk Technicians. Minimum Qualifications: Customer service experience is a must. Excellent with oral and written communication. Ability to quickly solve problems. Flexibility in a dynamic work environment. Entry level industry certifications are a plus. Experience in VoIP platforms a plus. Multitasking and completing projects according to their scheduled deadlines.
    $18-20 hourly Auto-Apply 60d+ ago
  • Transactions Analyst

    Jpmorgan Chase 4.8company rating

    Columbus, OH

    Join a dynamic team at JPMorgan Chase, where your skills will drive innovation and operational excellence. As part of the IMCC and ATM Monitoring Group, you'll play a key role in enhancing customer and employee experiences through proactive oversight of operational issues. This is your opportunity to grow your career and make a significant impact within a global financial leader. As a Transactions Analyst within the Integrated Monitoring and Control Center (IMCC) and ATM Monitoring Group (AMG), you will support the ATM Fleet and over 50 applications by monitoring their health, production environments, and job and file transmissions. You will act as a liaison between support groups and the line of business, providing resolution assistance and ensuring operational excellence. Your role is crucial in maintaining the normal flow of business and maximizing both customer and employee experiences. You will be part of a collaborative team that values innovation, continuous improvement, and shared success. **Job Responsibilities:** + Manage incidents via ServiceNow for timely resolution and escalation. + Provide L1 Technology support to 2-3 technology products. + Research performance/health and resolve technical failures. + Analyze details using multiple systems to resolve problems. + Maintain strict adherence to risk procedures and complete risk training. + Assist in IMCC risk avoidance assessments. + Escalate concerns to production areas or vendor partners for resolution. + Communicate clearly with internal/external clients, including senior management. + Identify risk trends and patterns for management and technology partners. + Participate in service/process education to enhance customer experience. + Lead/support Continuous Improvement activities. **Required Qualifications, Capabilities, and Skills:** + 3 years of experience in Operations, including Risk & Control. + Strong oral & written communication skills, problem-solving skills, and organizational skills. + Advanced MS Office skills. + Attention to detail and ability to make decisions with minimal supervision. + SQL knowledge. + Flexibility and project management skills. **Preferred Qualifications, Capabilities, and Skills:** + Technical qualification/skills preferred. + B.Tech, MBA, BCom graduates considered. + Prior Level 1 incident management experience preferred. + Excellent written communication skills. + Ability to communicate across all levels of leadership. + Ability to work within a team and maintain confidentiality. + Familiarity with ATMs. **Work Schedule** Tuesday - Saturday - 1:30 pm - 10:00 pm **Shift Diff** 10% Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
    $59k-78k yearly est. 8d ago
  • Technical Support Specialist

    Modula 4.3company rating

    Franklin, OH

    Who We Are: Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula's goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce. Modula's Values: We are culture and value driven; regardless of position and title we are all in all the time. Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging Pursuit of Excellence- Continuous improvement, committed, attention to detail Accountability- Lead by example, follow through, integrity, create trust with team & customers. Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency. Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity Job Summary: The Technical Support Specialist is responsible for providing timely and effective technical assistance to our customers. You will serve as the primary point of contact for troubleshooting technical issues, answering inquiries, and ensuring customer satisfaction. This role requires a strong technical aptitude, excellent communication skills, and a commitment to delivering exceptional service. Key Responsibilities and Accountabilities: Provide technical support and guidance to customers via phone, email, or any other channel. Diagnose and troubleshoot technical issues related to our products, including hardware and software components. Assist customers with product installations, configurations, and upgrades. Analyzes recurring customer issues and trends to suggest corrective actions. Collaborate with internal Service teams, including Engineering and quality, to resolve complex technical issues and improve product functionality. Document and track customer interactions, including inquiries, troubleshooting steps, and resolutions, in our CRM system. Provides respectful and open communication to customers and dealers. Supports other departments with answers to frequently asked questions from customers. Educate customers on product features, best practices, and troubleshooting techniques. Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution. Participates in job rotations to further product and process knowledge. Participates in a 24/7 on call rotation. Performs other duties as assigned. Requirements Bachelor's degree in a related field is preferred. Proven experience in a technical support role, preferably in a manufacturing or industrial setting. Strong understanding of hardware and software components, including troubleshooting techniques. Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively. Customer-focused mindset with a commitment to delivering exceptional service. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in CRM systems and other support tools is a plus. Strong problem-solving skills and attention to detail. Flexibility to accommodate varying schedules and shifts as required. Ability to travel of up to 25% is essential and required. Must be able to pass a background check and drug screening. Modula Inc. is an EEO (Equal Employment Opportunity) Employer. Our search and selection process are based on identifying qualified candidates who are highly motivated to grow with our company. Employment decisions are based on the principles of equal employment opportunity. Recruitment, testing/assessment, selection, and promotion will be administered without regard to race, color, sexual orientation, physical or mental disability, religion, age, ancestry or national origin, whistleblower activity, previous assertion of a claim or right under worker's compensation, marital status, genetic information, or any other characteristic protected by federal, state, or local law. Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
    $35k-68k yearly est. 60d+ ago
  • Certified Coding Analyst

    Healthcare Support Staffing

    Columbus, OH

    HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Position Purpose: Perform review of high dollar claims. Review for appropriate place of service, accurate coding, length of stay, match to authorization, and possible outlier DRG or Stop Loss pricing. Perform coding research. Conduct complex business and operational analyses to assure payments are in compliance with contract; identify areas for improvement and clarification for better operational efficiency resulting in better initiative, contract, and benefit implementation as well as better maintenance long term. Perform review of high dollar claims for benefit and pricing determination. Work collaboratively with Finance Department to determine appropriateness of pricing. Work collaboratively with Medical Management Department to resolve any issues with medical review notes that affect claim pricing Serve as a technical resource / coding subject matter expert for contract pricing related issues Responsible for entire cycle of facility claims which includes verifying information on submitted claims, reviewing contracts, eligibility, and authorizations to determine reimbursement, and ensuring payment instructions are sent to claims department for claims payment Identify key elements and processing requirements based on diagnosis, provider, contracts and policies and procedures utilizing broad based product or system knowledge to ensure timely payments are generated. Conduct point of service review and resolution of high dollar claims that are pending and/or adjusted incorrectly including review, investigation, adjustment and resolution of claims, claims appeals, inquiries, and inaccuracies in payment of claims. Collaborate with all departments to analyze complex claims issues and special claim projects. Qualifications Healthcare experience REQUIRED Managed Care strongly PREFERRED Associate's degree in Business, Health Care Management, Insurance, Healthcare or related field 3+ years of Medical Billing or Physician's office experience. Extensive knowledge of coding and billing practices for hospitals, physicians and/or ancillary providers as well as knowledge about contracting, claims processing, and provider customer service. Accepted Licenses/Certifications: Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT), Certified Coding Specialist (CCS), Professional Coder-Payer (CPC-P) certification, Certified Professional Coder (CPC) Additional Information Shfit: Monday- Friday; 8AM-5PM Salary: $41,000-$46,000 + 6% Annual Bonus + Medical Benefits take effect 30 days after start date
    $41k-46k yearly 60d+ ago
  • Service Desk Technician

    Centergrid LLC

    Cincinnati, OH

    Job DescriptionDescription:Description The Service Desk technician is the first level of the support chain and serves as a single point of contact for CenterGrid customers. The Service Desk is directly involved in recording, troubleshooting, resolving or dispatching incident tickets as well as completing tasks and requests. Service Desk technicians also provide first level assistance for client hardware, software, password, and VOIP, along with major incident support. The CenterGrid Service Desk operates 24x7x365. Responsibilities include: Provides support via phone, e-mail and chat to employees of CenterGrid clients. Provides support for Microsoft Windows 10 Operating System Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Mobile Device Support - Android and/or iOS Handles 40-50 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory and application systems to reset passwords. Assists users in adding and changing network printers. Provides technical support for remote workers, including VPN connectivity issues. Remote control of user's computers utilizing remote access tools. Troubleshoots remote access connectivity problems including WiFi. Conducts self in a manner that is consistent with client service expectations. Assist in the creation and maintenance of support documentation including, work instructions/processes/procedures Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery Perform other duties as assigned Requirements: Requirements: Self-starter with excellent organizational, administrative and interpersonal skills Ability to follow through with tasks, projects, and troubleshooting with minimal supervision Excellent oral, written, technical, and business communication skills. Ability to multi-task and work in fast paced environment. Must maintain a professional image, attitude, and demeanor Strong customer service orientation Must demonstrate ability to work with others and promote a harmonious working relationship in the NOC, with other Departments, field personnel, and clients Be ethical, fair, and of high integrity Able to lift devices weighing over 50 lbs Preferences: Preferred prior NOC, service desk, or helpdesk support experience Preferred 2 year degree, or technical training (technical school or military) CompTIA certifications Help Desk Institute (HDI) certifications Information Technology Infrastructure Library (ITIL) Foundations v3 or v4 Experience navigating a knowledgebase Knowledge of various PC hardware and software applications including: Operating Systems: Windows 10, MacOS User creations/terminations (tasks/requests) SaaS support - application support (as needed by customer) Vivantio or other ticketing systems Word, Excel, PowerPoint, Office365, Outlook, etc. Internet Service Provider (ISP), Cable Modem, and Internet Support. Mobile Device Support - Android or iOS
    $31k-43k yearly est. 15d ago
  • Desktop Support Technician

    Teksystems 4.4company rating

    Dayton, OH

    Entry Level | On‑Site TEKsystems is seeking an additional deskside technician to support a large‑scale enterprise device refresh project. This role requires a professional, personable individual who can interact effectively with end users at all levels. The technician will assist with hardware and software troubleshooting, device imaging, and deployment activities throughout the refresh cycle. Key Responsibilities + Provide deskside support for end users during an enterprise‑wide technology refresh. + Troubleshoot hardware and software issues for desktops, laptops, and related equipment. + Perform imaging, configuration, and deployment of new devices. + Assist users with setup, data transfer, and transition to refreshed systems. + Maintain a professional and customer‑focused approach when interacting with end users. + Document work performed and escalate issues when necessary. + Collaborate with team members to ensure smooth and timely project execution. Required Skills + Strong understanding of Windows and general desktop support practices. + Experience with hardware troubleshooting and device repair or replacement. + Ability to perform imaging and deployment tasks. + Solid customer service and communication skills. + Ability to think through problems logically and guide users through solutions. Preferred Skills + Familiarity with enterprise deployment tools and imaging processes. + Experience supporting end users in a professional environment. Experience Level Entry Level Job Type & Location This is a Contract position based out of Dayton, OH. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Dayton,OH. Application Deadline This position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $18-20 hourly 7d ago
  • You're the one they call when stuff needs to get done. Might as well get paid for it.

    Papa John's-Cleveland 4.2company rating

    North Canton, OH

    Job DescriptionAssistant Manager$12.00-$17.00/hr Papa Johns Pizza Papa Johns is looking for Assistant Managers who are ready to level up. If you've got some restaurant or customer service experience and you're ready to lead shifts, help run the show, and keep the pizza flowing-we want you on our team.This is your chance to get management experience, earn solid pay, and grow into something bigger. And yeah, there's pizza involved. What's in it for you $12-$17/hr (based on experience) Flexible schedules-day, night, full-time, part-time Paid training (we don't just throw you in) Meal discounts because… pizza Team incentives and shoutouts for doing a great job Partial cell phone reimbursement Real chances to move up-many of our General Managers started in this role What You'll Be Doing Helping run the store and leading the crew during your shift Making sure orders go out fast, fresh, and correct Jumping in on phones, ovens, cut table-wherever needed Keeping customers happy and the vibe positive Making sure the place stays clean and on point Helping with cash handling, inventory, and shift planning What We're Looking For You've worked in food or retail before, and you're ready for more You're cool under pressure and can lead a team without being bossy You're dependable, upbeat, and ready to learn Must be 18 or older Sound like your kind of thing? Hit apply and let's make it official. We use eVerify to confirm U.S. Employment eligibility.
    $12-17 hourly 21d ago
  • Pizza Hut-Customer Service

    Pizza Hut 4.1company rating

    Parma, OH

    Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
    $21k-30k yearly est. 25d ago
  • Client Relationship Analyst

    15 Ms Investment Mgmt

    Akron, OH

    Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Assist FAs/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client meetings using firm approved systems Assist with data entry for key client needs such as new account opening and financial planning at the direction of the FAs/PWAs/teams Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance) Assist FAs / PWAs/ teams in delivering against their business plan and client service model Remaining current on all policies, procedures and new platform Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Industry experience is a plus Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Knowledge/Skills Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills • Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multi-task Goal oriented, self-motivated and results driven Reports to: Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $46k-76k yearly est. Auto-Apply 36d ago
  • Transactions Analyst

    JPMC

    Columbus, OH

    Join a dynamic team at JPMorgan Chase, where your skills will drive innovation and operational excellence. As part of the IMCC and ATM Monitoring Group, you'll play a key role in enhancing customer and employee experiences through proactive oversight of operational issues. This is your opportunity to grow your career and make a significant impact within a global financial leader. As a Transactions Analyst within the Integrated Monitoring and Control Center (IMCC) and ATM Monitoring Group (AMG), you will support the ATM Fleet and over 50 applications by monitoring their health, production environments, and job and file transmissions. You will act as a liaison between support groups and the line of business, providing resolution assistance and ensuring operational excellence. Your role is crucial in maintaining the normal flow of business and maximizing both customer and employee experiences. You will be part of a collaborative team that values innovation, continuous improvement, and shared success. Job Responsibilities: Manage incidents via ServiceNow for timely resolution and escalation. Provide L1 Technology support to 2-3 technology products. Research performance/health and resolve technical failures. Analyze details using multiple systems to resolve problems. Maintain strict adherence to risk procedures and complete risk training. Assist in IMCC risk avoidance assessments. Escalate concerns to production areas or vendor partners for resolution. Communicate clearly with internal/external clients, including senior management. Identify risk trends and patterns for management and technology partners. Participate in service/process education to enhance customer experience. Lead/support Continuous Improvement activities. Required Qualifications, Capabilities, and Skills: 3 years of experience in Operations, including Risk & Control. Strong oral & written communication skills, problem-solving skills, and organizational skills. Advanced MS Office skills. Attention to detail and ability to make decisions with minimal supervision. SQL knowledge. Flexibility and project management skills. Preferred Qualifications, Capabilities, and Skills: Technical qualification/skills preferred. B.Tech, MBA, BCom graduates considered. Prior Level 1 incident management experience preferred. Excellent written communication skills. Ability to communicate across all levels of leadership. Ability to work within a team and maintain confidentiality. Familiarity with ATMs. Work Schedule Tuesday - Saturday - 1:30 pm - 10:00 pm Shift Diff 10%
    $57k-79k yearly est. Auto-Apply 10d ago
  • Transactions Analyst

    Jpmorgan Chase & Co 4.8company rating

    Ohio

    JobID: 210680799 JobSchedule: Full time JobShift: : Join a dynamic team at JPMorgan Chase, where your skills will drive innovation and operational excellence. As part of the IMCC and ATM Monitoring Group, you'll play a key role in enhancing customer and employee experiences through proactive oversight of operational issues. This is your opportunity to grow your career and make a significant impact within a global financial leader. As a Transactions Analyst within the Integrated Monitoring and Control Center (IMCC) and ATM Monitoring Group (AMG), you will support the ATM Fleet and over 50 applications by monitoring their health, production environments, and job and file transmissions. You will act as a liaison between support groups and the line of business, providing resolution assistance and ensuring operational excellence. Your role is crucial in maintaining the normal flow of business and maximizing both customer and employee experiences. You will be part of a collaborative team that values innovation, continuous improvement, and shared success. Job Responsibilities: * Manage incidents via ServiceNow for timely resolution and escalation. * Provide L1 Technology support to 2-3 technology products. * Research performance/health and resolve technical failures. * Analyze details using multiple systems to resolve problems. * Maintain strict adherence to risk procedures and complete risk training. * Assist in IMCC risk avoidance assessments. * Escalate concerns to production areas or vendor partners for resolution. * Communicate clearly with internal/external clients, including senior management. * Identify risk trends and patterns for management and technology partners. * Participate in service/process education to enhance customer experience. * Lead/support Continuous Improvement activities. Required Qualifications, Capabilities, and Skills: * 3 years of experience in Operations, including Risk & Control. * Strong oral & written communication skills, problem-solving skills, and organizational skills. * Advanced MS Office skills. * Attention to detail and ability to make decisions with minimal supervision. * SQL knowledge. * Flexibility and project management skills. Preferred Qualifications, Capabilities, and Skills: * Technical qualification/skills preferred. * B.Tech, MBA, BCom graduates considered. * Prior Level 1 incident management experience preferred. * Excellent written communication skills. * Ability to communicate across all levels of leadership. * Ability to work within a team and maintain confidentiality. * Familiarity with ATMs. Work Schedule Tuesday - Saturday - 1:30 pm - 10:00 pm Shift Diff 10%
    $59k-78k yearly est. Auto-Apply 10d ago
  • You're the one they call when stuff needs to get done. Might as well get paid for it.

    Papa John's-Cleveland 4.2company rating

    Wooster, OH

    Job DescriptionAssistant Manager$12.00-$17.00/hr Papa Johns Pizza Papa Johns is looking for Assistant Managers who are ready to level up. If you've got some restaurant or customer service experience and you're ready to lead shifts, help run the show, and keep the pizza flowing-we want you on our team.This is your chance to get management experience, earn solid pay, and grow into something bigger. And yeah, there's pizza involved. What's in it for you $12-$17/hr (based on experience) Flexible schedules-day, night, full-time, part-time Paid training (we don't just throw you in) Meal discounts because… pizza Team incentives and shoutouts for doing a great job Partial cell phone reimbursement Real chances to move up-many of our General Managers started in this role What You'll Be Doing Helping run the store and leading the crew during your shift Making sure orders go out fast, fresh, and correct Jumping in on phones, ovens, cut table-wherever needed Keeping customers happy and the vibe positive Making sure the place stays clean and on point Helping with cash handling, inventory, and shift planning What We're Looking For You've worked in food or retail before, and you're ready for more You're cool under pressure and can lead a team without being bossy You're dependable, upbeat, and ready to learn Must be 18 or older Sound like your kind of thing? Hit apply and let's make it official. We use eVerify to confirm U.S. Employment eligibility.
    $12-17 hourly 9d ago
  • Transactions Analyst

    Jpmorganchase 4.8company rating

    Ohio

    Join a dynamic team at JPMorgan Chase, where your skills will drive innovation and operational excellence. As part of the IMCC and ATM Monitoring Group, you'll play a key role in enhancing customer and employee experiences through proactive oversight of operational issues. This is your opportunity to grow your career and make a significant impact within a global financial leader. As a Transactions Analyst within the Integrated Monitoring and Control Center (IMCC) and ATM Monitoring Group (AMG), you will support the ATM Fleet and over 50 applications by monitoring their health, production environments, and job and file transmissions. You will act as a liaison between support groups and the line of business, providing resolution assistance and ensuring operational excellence. Your role is crucial in maintaining the normal flow of business and maximizing both customer and employee experiences. You will be part of a collaborative team that values innovation, continuous improvement, and shared success. Job Responsibilities: Manage incidents via ServiceNow for timely resolution and escalation. Provide L1 Technology support to 2-3 technology products. Research performance/health and resolve technical failures. Analyze details using multiple systems to resolve problems. Maintain strict adherence to risk procedures and complete risk training. Assist in IMCC risk avoidance assessments. Escalate concerns to production areas or vendor partners for resolution. Communicate clearly with internal/external clients, including senior management. Identify risk trends and patterns for management and technology partners. Participate in service/process education to enhance customer experience. Lead/support Continuous Improvement activities. Required Qualifications, Capabilities, and Skills: 3 years of experience in Operations, including Risk & Control. Strong oral & written communication skills, problem-solving skills, and organizational skills. Advanced MS Office skills. Attention to detail and ability to make decisions with minimal supervision. SQL knowledge. Flexibility and project management skills. Preferred Qualifications, Capabilities, and Skills: Technical qualification/skills preferred. B.Tech, MBA, BCom graduates considered. Prior Level 1 incident management experience preferred. Excellent written communication skills. Ability to communicate across all levels of leadership. Ability to work within a team and maintain confidentiality. Familiarity with ATMs. Work Schedule Tuesday - Saturday - 1:30 pm - 10:00 pm Shift Diff 10%
    $59k-78k yearly est. Auto-Apply 10d ago

Learn more about service center analyst jobs