How to hire a service center analyst

How to hire a service center analyst, step by step

Here's a step-by-step service center analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service center analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service center analyst
• Step 8: Go through the hiring process checklist

What does a service center analyst do?

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1. Identify your hiring needs

   First, determine the employments status of the service center analyst you need to hire. Certain service center analyst roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service center analyst's background is also an important factor in determining whether they'll be a good fit for the position. For example, service center analysts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of service center analysts and their corresponding salaries.

   Type of Service Center Analyst	Description	Hourly rate
   Service Center Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$13-37
   Information Technology Technician	An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues... Show more	$13-39
   Information Technology/Support Technician	An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members... Show more	$14-31

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Computer System
   • Data Entry
   • COD
   • Problem Resolution
   • Delivery Appointments
   • Reconcile Cash
   • Freight Bills
   • Service Centers
   • City Operations
   • PowerPoint
   • Administrative Functions
   • Technical Support
   • Troubleshoot

   Check all skills

   Responsibilities:

   • Used Microsoft SMS to manage software distribution and lookup hardware and software information.
   • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
   • Switch IP traffic globally between datacenters.
   • Perform and maintain daily backups for Novell and NT servers.
   • Execute daily operations of HP-Unix, Novell servers and GroupWise.
   • Hire as a computer operator with little UNIX experience, and advance to supervisory position.

   More service center analyst duties

3. Make a budget

   Including a salary range in your service center analyst job description is a great way to entice the best and brightest candidates. A service center analyst salary can vary based on several factors:

   • Location. For example, service center analysts' average salary in florida is 45% less than in hawaii.
   • Seniority. Entry-level service center analysts earn 64% less than senior-level service center analysts.
   • Certifications. A service center analyst with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a service center analyst's salary.

   Average service center analyst salary

   $46,686yearly

   $22.45 hourly rate

   ---

   Entry-level service center analyst salary

   $28,000 yearly salary

   Updated December 16, 2025

   Average service center analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$65,043	$31
   2	District of Columbia	$60,085	$29
   3	Pennsylvania	$58,702	$28
   4	New York	$57,860	$28
   5	Missouri	$56,297	$27
   6	New Jersey	$56,032	$27
   7	Michigan	$55,667	$27
   8	Washington	$55,579	$27
   9	Colorado	$53,017	$25
   10	Connecticut	$49,889	$24
   11	Maryland	$49,022	$24
   12	Illinois	$46,930	$23
   13	Virginia	$45,745	$22
   14	Oregon	$45,592	$22
   15	Minnesota	$45,068	$22
   16	Georgia	$44,699	$21
   17	Texas	$42,265	$20
   18	Indiana	$42,151	$20
   19	Nebraska	$41,797	$20
   20	Florida	$40,278	$19

   Average service center analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	McKinsey & Company Inc	$160,580	$77.20	12
   2	Meta	$118,146	$56.80	220
   3	Constellation Energy Partners	$81,638	$39.25
   4	Ernst & Young	$81,170	$39.02	144
   5	Edward Jones	$77,571	$37.29
   6	Grant Thornton	$75,825	$36.45
   7	Salesforce	$63,786	$30.67
   8	BlackRock	$62,189	$29.90
   9	Morgan Stanley	$61,858	$29.74	49
   10	Horizon Pharma USA, Inc.	$58,375	$28.06
   11	Rochester Institute of Technology	$56,872	$27.34	1
   12	Columbia University in the City of New York	$56,828	$27.32	4
   13	Sumitomo Mitsui Financial Group	$54,102	$26.01
   14	Erickson Senior Living	$53,977	$25.95
   15	Cardinal Health	$53,876	$25.90	49
   16	SSM Health	$52,666	$25.32	12
   17	Georgetown University	$52,592	$25.28	2
   18	JPMorgan Chase & Co.	$52,572	$25.27	29
   19	Informa Plc	$52,243	$25.12	3
   20	University of California-Berkeley	$51,864	$24.93	1

4. Writing a service center analyst job description

   A service center analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a service center analyst job description:

   Service center analyst job description example

   PURPOSE OF POSITION:
   
   To be the lead Team Member within the IT Service Center, in conjunction with, and at the direction of, the Service Center Manager, accountable for the day-to-day operations of the IT Service Center, ensuring that each Service Center Team Member is adequately trained, serving as a coordinator between the Service Center and other IT teams and end customers, resolving escalated issues, and performing other duties as assigned by the Service Center Manager. The goal is to maximize internal Service Center productivity for the Foster Farms community by promptly responding to support requests, minimizing equipment downtime and improving customer skills through phone support, walk-in requests and site visits.
   
   The IT Service Center is the single point of first contact for all IT customers requiring problem resolution, desktop/laptop and other hardware equipment installations or repair, phone service changes, security and user ID administration and Office products training. This role ensures customers are appropriately trained in the operation/use of Foster Farms technology that must be applied in the performance of their job and enhances productivity at all levels in the company through prompt, meaningful response to questions, efficient problem resolution and on-site visits. Ensures that the Service Center Team Members are trained and capable of assisting end customers in this regard.
   
   ESSENTIAL JOB FUNCTIONS:
   
   Oversight of the day-to-day operations within the Service Center. Ensuring that each ticket is efficiently and adequately addressed in a timely manner. Ensures every Service Center Analyst is properly trained to provide the support necessary.
   
   Act as a point of escalation for all Service Center members; providing direction, troubleshooting advice, and resolutions on complex issues resolvable by the Service Center.
   
   Coordinates and ensures training opportunities for all Service Center members are provided.
   
   Schedules overview sessions, workshops, instructional tours, etc.
   
   Make technological recommendations to the Service Center Manager.
   
   Participation in projects in order to ensure customer support requirements are addressed prior to a roll-out or go-live. This role will include the creation of Service Level Agreements (SLA's) to coincide with new project and existing services.
   
   Create and maintain Standard Operating Procedures relating to installation, security and training used in the Service Center.
   
   ADDITIONAL FUNCTIONS:
   
   Other duties as assigned by the Service Center Manager.
   
   

   Copy this example

   

5. Post your job

   To find service center analysts for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any service center analysts they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level service center analysts with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   To find service center analyst candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   To successfully recruit service center analysts, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a service center analyst applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service center analyst

   Once you've selected the best service center analyst candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new service center analyst. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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