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What is a service center manager and how to become one
The service manager assists in scheduling and processing documents of the service center to ensure the smooth running of the center. They maintain inventory of retail and company property. The service manager's main responsibilities include overseeing and guiding all activities of the service team, ensuring that the team follows best practices, and maintaining service agreements. They also coordinate SLA creations, ensure that customers are represented in the definition and evolution of services, offer customer service, and maintain relationships with customers.
A service center manager must be able to think strategically, manage risks, manage time well, and communicate effectively. You must also be able to create a business relationship with customers and people. You must have a broad technical understanding and service level management, and you must at all times give your full attention to customers. The educational requirement is at least a high school diploma or GED, but candidates with a bachelor's degree in business or service management would be preferred. The average salary of a service center manager is $52,229 per year.
What general advice would you give to a service center manager?
Eric Olsen
Professor, Industrial Technology and Packaging, Orfalea College of Business
Avg. Salary $40,821
Avg. Salary $59,228
Growth rate 6%
Growth rate 0.3%
American Indian and Alaska Native 0.47%
Asian 6.42%
Black or African American 6.25%
Hispanic or Latino 15.41%
Unknown 4.35%
White 67.11%
Genderfemale 26.39%
male 73.61%
Age - 44American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 44Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is poor
6.4 - fair
Service center manager career paths
Key steps to become a service center manager
Explore service center manager education requirements
Start to develop specific service center manager skills
Skills Percentages OSHA 13.41% LTL 8.14% Payroll 6.57% Provide Technical Assistance 6.11% Customer Satisfaction 4.49% Complete relevant service center manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New service center managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service center manager based on U.S. Bureau of Labor Statistics data and data from real service center manager resumes.Gain additional service center manager certifications
More About CertificationsService center manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific service center manager certification, having one may help you stand out relative to other applicants.
The most common certifications for service center managers include Certified Management Accountant (CMA) and Certified Manager Certification (CM).
Research service center manager duties and responsibilities
- Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
- Provide security and custom control, inventory monthly auditing, inventory management, perform weekly payroll entry.
- Implement OSHA and safety training programs, perform monthly safety inspections, conduct safety training and MSDS control.
- Be knowledgeable regarding Medicare, Medicaid and insurance regulations.
Prepare your service center manager resume
When your background is strong enough, you can start writing your service center manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service center manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable service center manager resume templates
Build a professional service center manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service center manager resume.
Apply for service center manager jobs
Now it's time to start searching for a service center manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first service center manager job
Are you a service center manager?
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Average service center manager salary
The average service center manager salary in the United States is $40,821 per year or $20 per hour. Service center manager salaries range between $30,000 and $54,000 per year.
What am I worth?
How do service center managers rate their job?
Service center manager reviews
Supporting and interacting with the customers
I don’t like escalations from the customers
Working as a service manager i am able to be myself and reconize my own self worth
I dont like the bullshit that goes on in oginazations like people pissing on eachothers shoes just to get ahead
I love being able to mold my team and the distribution center to the culture of respect and accountability! Having senior and executive leadership support is a huge positive factor in making this happen!!
Long hours and calls outside of regular business hours are the norm!
Updated January 8, 2025
