The service manager assists in scheduling and processing documents of the service center to ensure the smooth running of the center. They maintain inventory of retail and company property. The service manager's main responsibilities include overseeing and guiding all activities of the service team, ensuring that the team follows best practices, and maintaining service agreements. They also coordinate SLA creations, ensure that customers are represented in the definition and evolution of services, offer customer service, and maintain relationships with customers.

A service center manager must be able to think strategically, manage risks, manage time well, and communicate effectively. You must also be able to create a business relationship with customers and people. You must have a broad technical understanding and service level management, and you must at all times give your full attention to customers. The educational requirement is at least a high school diploma or GED, but candidates with a bachelor's degree in business or service management would be preferred. The average salary of a service center manager is $52,229 per year.

What Does a Service Center Manager Do

There are certain skills that many service center managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.

Learn more about what a Service Center Manager does

How To Become a Service Center Manager

If you're interested in becoming a service center manager, one of the first things to consider is how much education you need. We've determined that 61.0% of service center managers have a bachelor's degree. In terms of higher education levels, we found that 7.3% of service center managers have master's degrees. Even though most service center managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Service Center Manager

Service Center Manager Career Paths

Average Salary for a Service Center Manager

Service Center Managers in America make an average salary of $40,821 per year or $20 per hour. The top 10 percent makes over $54,000 per year, while the bottom 10 percent under $30,000 per year.
Average Service Center Manager Salary
$40,821 Yearly
$19.63 hourly
$30,000
10 %
$40,000
Median
$54,000
90 %

What Am I Worth?

salary-calculator

Service Center Manager Education

Service Center Manager Majors

42.4 %

Service Center Manager Degrees

Bachelors

61.0 %

Associate

17.4 %

High School Diploma

8.9 %

Top Colleges for Service Center Managers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

9. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

10. Lehigh University

Bethlehem, PA • Private

In-State Tuition
$52,930
Enrollment
5,030

Top Skills For a Service Center Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.1% of service center managers listed facility on their resume, but soft skills such as communication skills and leadership skills are important as well.

Choose From 10+ Customizable Service Center Manager Resume templates

Zippia allows you to choose from different easy-to-use Service Center Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Center Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume
Service Center Manager Resume

Service Center Manager Demographics

Service Center Manager Gender Distribution

Male
Male
74%
Female
Female
26%

After extensive research and analysis, Zippia's data science team found that:

  • Among service center managers, 26.4% of them are women, while 73.6% are men.

  • The most common race/ethnicity among service center managers is White, which makes up 70.9% of all service center managers.

  • The most common foreign language among service center managers is Spanish at 59.2%.

Online Courses For Service Center Manager That You May Like

Advertising Disclosure  
Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.5
(1,048)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

SAP Customer Service (CS/SM) - Service Management module
udemy
4.4
(551)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Customer Service Training Keys To Satisfy Your Customers
udemy
4.5
(257)

An introduction to customer service and its importance in any business...

Show More Service Center Manager Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Best States For a Service Center Manager

Some places are better than others when it comes to starting a career as a service center manager. The best states for people in this position are Rhode Island, Connecticut, New York, and California. Service center managers make the most in Rhode Island with an average salary of $54,150. Whereas in Connecticut and New York, they would average $53,268 and $50,984, respectively. While service center managers would only make an average of $49,337 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Service Center Manager Jobs:
1,159
Highest 10% Earn:
$70,000
Location Quotient:
1.01

2. New York

Total Service Center Manager Jobs:
4,515
Highest 10% Earn:
$68,000
Location Quotient:
1.02

3. Rhode Island

Total Service Center Manager Jobs:
374
Highest 10% Earn:
$70,000
Location Quotient:
0.89
Full List Of Best States For Service Center Managers

How Do Service Center Manager Rate Their Jobs?

Working as a Service Center Manager? Share your experience anonymously.
Do you work as a Service Center Manager?
Rate how you like work as Service Center Manager. It's anonymous and will only take a minute.

Top Service Center Manager Employers

Most Common Employers For Service Center Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1CompUSA$50,179$24.1224
2Applied Industrial Technologies$48,876$23.5056
3LESCO$48,489$23.3123
4R+L Carriers$46,470$22.3412
5Southeastern Freight Lines$45,343$21.8026
6Suburban Propane$41,215$19.8133
7XPO Logistics$40,283$19.3729
8Ashland$40,268$19.3614
9Altaquip$40,154$19.3037
10UPS$39,680$19.0852

Service Center Manager Videos