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Become A Service Center Manager

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Working As A Service Center Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $60,000

    Average Salary

What Does A Service Center Manager Do At Caci International

* Provide oversight, management and leadership, ensure that all processes are followed and that the performance measures established for the client are achieved or exceeded.
* Responsible for setting a vision for the service desk, building a strategy to achieve that vision in alignment with contractual agreements and best practices.
* Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
* Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.
* Prepare and achieve Help Desk Institute (HDI) re-certification every 2 years.
* Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications.
* Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
* Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems.
* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
* Accomplishes information systems and organization mission by completing related results as needed.
* Must be able to provide oral and written communication that is effective and understandable by all audiences.
* Must communicate frequently in various settings both with individuals and groups.
* Provides excellent customer service through excellent communication with customers to determine their priorities and needs and ensuring that the services provided meet the needs of the customer
* Utilizes best practice process improvement methodologies to analyze current processes, determine improvements and implement.
* Must be an agent for change and ensure changes are communicated in a positive manner.
* Capable of making decisions in the best interest of the customer and achieving excellence in performance.
* Utilizes resources available to analyze and determine the best course of action before making decisions

What Does A Service Center Manager Do At Tenet Healthcare

* Include the following.
* Others may be assigned._
* Oversee the allocation of financial resources; identifying cost-effective approaches; and managing departmental budget.
* Manage project schedules and budgets for client expansion and business growth.
* Act as liaison between clients and Conifer team members.
* Responsible for reviewing call statistics, staffing models and reporting.
* Expected to make necessary adjustments to procedures or staffing to assure excellent customer service and operational objectives
* Communicates with client hospitals; receiving and documenting any concerns or questions in regards to departmental procedures and quality of service.
* Manage multiple hospital client relationships.
* Exercise leadership and motivate supervisors and team members to incorporate vision, strategic planning, and elements of quality management into the full range of the department's activities; encouraging creative thinking and innovation; influencing others toward a spirit of service; implementing new or cutting edge programs/processes.
* Responsible for meeting department service level requirements.
* Lead the continued improvement of all quality and training programs for department.
* Manage workflow, project calendar, and time lines.
* Work closely with clients, emerging PS team members and management through side by side review and coaching.
* Review, research, and respond to Issues Logged, emails, and or phone calls by facility representatives, on a daily basis as the Subject matter expert.
* Respond in a timely manner in accordance with established service deliverables.
* If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws.
* Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems._
* Direct Reports
* Supervisor, PSC; Analyst, QA; Lead, PSC
* Indirect Reports
* Rep, PSC I; Rep, PSCII

What Does A Service Center Manager Do At Aggreko

* Responsible for providing administrative support to the Regional Operations Support Team as required during high activity periods
* Experience
* Bachelor’s degree from a four year college or university or equivalent Preferred
* years of operational experience
* PC literacy in a Microsoft environment or ERP system
* Successful experience in financial management against measurable performance standards, leading/managing an Operations Team
* Successful track record and experience in leading operational functions driving consistent improvement in key operational metrics.
* Proven conceptual understanding of the technical fundamentals of the core Aggreko activities including Electrical, Diesel and Temperature control
* Experience with lean principles including 5S/6S (GSCS) and other related process improvement methodologies.
* This role encompasses a myriad of competencies; those listed below have been determined to be the core drivers for this role.
* The list is not exhaustive and should be considered within the context of other cohesive competencies: Priority Setting, Organizing, Timely Decision Making and the Management & Measurement of activities, Hiring & Staffing, Fairness to Direct Reports and the Development and Motivation of personnel.
* Process Management:
* Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
* Customer Focus:
* Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
* Directing Others:
* Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
* Planning:
* Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
* Drive For Results:
* Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
* Safety**: Embraces and promotes Safety Culture; Recognizes and acts to correct unsafe operating to reinforce Aggreko’s commitment to safety and enable the organization to conduct dialogue and measure individual contribution to a safety culture
* Effectiveness**: Good decisions
* Income, Cost, Resource Utilization **that have had a strongly positive effect on performance
* Quality**: Sustained performance through effective use of time and resources.
* Here the emphasis is on contributions that have a less immediate impact but which over time make a meaningful difference to the performance of the organization.
* For example excellent planning and preparation that results in a high quality outcome; care taken to avoid mistakes; the delivery of very high levels of technical service in a way that also protects the financial performance of the business; contribution to effective team working.
* The kind of high quality, reliable and collegiate performance which, over a year, makes a real difference to the company.
* People who deliver this kind of performance establish a personal reputation for quality and reliability and become the 'go to' members of the team that the organization really relies on.
* Impact**: Reliable, collegiate, high standards which over a year, makes a real difference to the company.
* People who deliver this kind of performance establish a personal reputation for quality and reliability and become the ‘go to’ members of the team that the organization really relies on

What Does A Service Center Manager Do At Dresser-Rand

* Safety
* Customer Relations
* Project Management
* Budgeting
* Responsible for the P/L of the Service Center.
* Duties:
* Work safely and follow all rules and procedures.
* Understand and adhere to the D
* R safety culture/environment.
* Responsible for maintaining relationships and client communication
* First-line contact between a client and / or sales Account Manager for repair work.
* Work with the Lead Hands and Account Managers to develop quotations for repair work with associated detailed costs.
* Responsible for ensuring all job files are C
* SOX compliant and follow GAAP rules, which includes referring new clients for credit and export clearance.
* Responsible for ensuring 100% compliance that Purchase Order matches D
* R Quote in Scope, Terms and Conditions, Commercial Terms and Value.
* Review purchase order contractual terms and conditions
* Accountable for reporting Bookings or Change Orders are entered within 24 hours of receipt from Client
* Responsible for functions consisting of, but not limited to, engineering standards, logging in and out necessary drawings, inspection forms and other related information and data.
* Issue and verify shop routing sheets for procedure / specification / hold point requirements and applicability prior to start of job
* Participate in project review and shipment meetings with DR management.
* Removes barriers to successful project execution as necessary and forecasting of work in progress.
* Implement / participate in Warranty, Corrective Action, Preventative Action and Implementation
* Assist in the inventory control / storage of customer property
* Reporting of any non conformances.
* Responsible for shop budgetary and monitoring actual costs
* Responsible for entering of purchase requisitions for parts, labor or external services needed, into electronic work order.
* Dresser
* Rand is an equal opportunity employer.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law

What Does A Service Center Manager Do At Job Juncture, Inc.

* This position supervises groups of employees directly involved in the electric motor, transformer manufacturing, and associated electrical equipment field activities.
* ADDITIONAL RESPONSIBILITIES Developing your group leaders, acting as a mentor, and providing career coaching for employees.
* Support staff on assigned project based work.
* Continually work in a safe manner in compliance with Company EHS rules and guidelines.
* Ability to work in a TEAM environment.
* Knowledge of lockout/tag out, confined space, electrical safety and OSHA standards.
* Ability to manage multiple priorities, effective team player

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Service Center Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Carrier

  • Russian

  • Italian

  • Chinese

  • Hungarian

  • Ukrainian

  • German

  • French

  • Arabic

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Service Center Manager Education

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Real Service Center Manager Salaries

Job Title Company Location Start Date Salary
Manager/Service Center Manager Capgemini America, Inc. Irving, TX Jan 09, 2016 $149,100
Manager IPO Contact Center Expert Service Solution Pegasystems Inc. Cambridge, MA Jun 27, 2013 $135,300 -
Manager IPO Contact Center Expert Service Solutions Pegasystems Inc. Cambridge, MA May 15, 2015 $123,406 -
Manager IPO Contact Center Expert Service Solution Pegasystems Inc. Cambridge, MA Jan 15, 2014 $120,200 -
Managed Service Center Manager Link America, LLC Rowlett, TX Jun 09, 2016 $110,000
Managed Service Center Manager Link America, LLC Rowlett, TX Sep 20, 2016 $110,000
Managed Service Center Manager Linkamerica, LLC Rowlett, TX Sep 21, 2013 $100,000
Service Center Manager Von Ardenne North America Inc. Perrysburg, OH Oct 27, 2015 $96,500
Manager, Student Service Center Devry Medical International, Inc. Miramar, FL Jul 10, 2016 $86,965 -
Service Center Engineering Manager PCE Technology, Inc. Memphis, TN Dec 07, 2009 $72,000
Manager of Visualization Services Center Louisiana State University and A & M College Baton Rouge, LA Aug 01, 2010 $71,261
Steel Service Center Manager River City Steel & Recycling, Inc. San Antonio, TX Oct 01, 2012 $60,000

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Top Skills for A Service Center Manager


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Top Service Center Manager Skills

  1. Customer Service Representatives
  2. Safety Procedures
  3. Office Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Supervised 20-25 customer service representatives who provided plan interpretation, eligibility verification and claims services.
  • Rebuild customer confidence, organize warehouse, and implement safety procedures.
  • Managed seven employees with jobs ranging from office personnel, delivery drivers and service technicians.
  • Managed Service Center operations for this 108-door facility.
  • Analyzed sales figures in comparison to monthly/yearly goals.

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