The service manager assists in scheduling and processing documents of the service center to ensure the smooth running of the center. They maintain inventory of retail and company property. The service manager's main responsibilities include overseeing and guiding all activities of the service team, ensuring that the team follows best practices, and maintaining service agreements. They also coordinate SLA creations, ensure that customers are represented in the definition and evolution of services, offer customer service, and maintain relationships with customers.
A service center manager must be able to think strategically, manage risks, manage time well, and communicate effectively. You must also be able to create a business relationship with customers and people. You must have a broad technical understanding and service level management, and you must at all times give your full attention to customers. The educational requirement is at least a high school diploma or GED, but candidates with a bachelor's degree in business or service management would be preferred. The average salary of a service center manager is $52,229 per year.