FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Service Center Manager

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Service Center Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $102,789

    Average Salary

What Does A Service Center Manager Do At Fedex Freight, Inc.

* RESPONSIBILITES
* Lead, educate and develop employees
* Monitor education of all new employees
* Plan the daily manpower needs to ensure customers' freight is delivered and picked-up timely
* Communicate with dispatch at various terminals to coordinate the movement of trailers and freight
* Responsible for the clean and safe working condition of the facility and equipment
* Implement company policy in all matters including hires, disciplinary issues and terminations
* Monitor and analyze all opportunities to cut costs and improve efficiencies
* Provide clear and frequent communication to all employees on service center productivity and company policies and procedures
* Communicate with Account Manager(s) to ensure customers’ and company’s needs are met
* Identify freight moving at incorrect weight and classification
* Ensure all OS&D is identified and processed properly
* Assist customers with rate quotes, claim information and setting appointments
* Review data on claims and investigate
* Organize safety teams and facilitate meetings
* Monitor actual performance data and gather information for reporting
* Comply with all applicable laws/regulations, as well as company policies/procedures
*

What Does A Service Center Manager Do At Comcast

* Works with senior management to improve the cost-effectiveness of the
* operations.
* Conduct and maintain regular sales channel analysis,
* reporting, and benchmarking for the purpose of continually improving
* sales productivity, cost per acquisition, and quality of sale.
* Motivates Representatives to achieve sales and compliance results;
* conducts both routine and unscheduled store visits and audits.
* Works
* with team to ensure excellence in customer service with every customer
* contact.
* Develop annual sales channel budgets and monthly forecasts for sales
* performance expectations, commissions, expenses, and other special
* projects.
* Coordinate with inbound sales and retention departments to leverage
* best practices for product positioning, sales presentations, promotional
* offer use, retention tools, and overall customer sales and service
* expectations.
* Develop and facilitate the use of coordinated, comprehensive, and
* effective sales collateral and POP display advertising to create a
* common and strategic customer experience in all Customer Service Center
* locations.
* Coordinate with Leadership & Development personnel to initiate and
* sustain effective sales channel training and development programs.
* Develop and implement regional sales incentives to meet and exceed RGU
* growth objectives.
* Manage compensation plan programs and implement
* changes to improve employee motivation and sales performance while
* controlling overall cost per sale.
* Evaluates current processes, procedures, and overall efforts for
* improvement and innovation.
* Communicates business initiatives, sales, service, performance
* standards, and goals.
* Follows and administers cash handling policies and procedures.
* Consistent exercise of independent judgment and discretion in matters
* of significance.
* Regular, consistent and punctual attendance.
* Other duties and responsibilities as assigned

What Does A Service Center Manager Do At National Response Corporation

* Responsible for developing and implementing market strategy including identification of clients; colds calls; follow-ups through project completion; monitors progress of staff members assigned marketing by working with Business Development manager.
* Branch Manager will be solely responsible for managing, overseeing, tracking, and understanding equipment and personnel utilization.
* Responsible for directing and/or overseeing job cost estimates, quotations, change orders and/or proposals, billings, documentation, cost tracking and job closures.
* Reviews ongoing performance results to targets and takes corrective measures as needed.
* Review all proposals submitted by the office and understand scope, schedule, cost and risk.
* Responsible for developing annual plan and directing the daily, weekly, and monthly activities to insure fulfillment of budgetary goals.
* Develops forecasts and budgets for branch goals.
* Leads Project Managers and supervisors in the development and management of a branch budget.
* Controls inventories, expenses, operating and labor costs to stay within budget for capital and operating expenditures.
* Responsible for staffing within the branch.
* Forecasts labor requirements; Communicates areas of accountability and performance expected of personnel assigned.
* Determines and exemplifies standards of performance as a basis to review progress of personnel assigned.
* Recommends salary adjustments, transfers, promotions, suspensions and dismissals.
* Ensures proper training of personnel.
* Fosters a cooperative and harmonious working climate to maximize employee morale and productivity

What Does A Service Center Manager Do At Ohio State University

* The Office of Academic Affairs (OAA) at The Ohio State University is seeking an HR Manager experienced in HR operations, continuous improvement and customer service to manage the HR service center.
* Under the direction of the OAA Human Resources Manager, the HR Service Center Manager is responsible for day-to-day management of service center team and operations; develops, implements and updates standard operating procedures, and maintains focus on continuous process improvements through the implementation of solutions to streamline and gain efficiency; manages execution of accurate and timely delivery of HR services including payroll processing, HR transactional work, new hire paperwork, reporting, document retention, transaction approval and auditing; responsible for ensuring adequate response times and assisting in establishing priority of work, as needed; monitors service center performance for timeliness, accuracy, compliance, quality and overall unit and customer satisfaction; ensures positive working relationships between service center staff and the units they support through effective communication, soliciting feedback and collaboration, and address and resolve unit and employee HR issues; advises faculty, staff and students on appropriate procedures and policies and troubleshoots payroll and HR transactional issues; confirm transaction and process compliance with federal and state laws and university policies and procedures; manages a team of HR specialists, Associates and student workers, ensuring that the roles and responsibilities are clearly defined; responsible for staff training, coaching and development, including performance reviews, goal setting and measuring progress; develops vision, mission and values for the service center with input from administration and Business Managers; serves on committees and project teams; attends meetings and trainings and performs other related duties as assigned

What Does A Service Center Manager Do At NHS Human Services, Inc.

* Oversee a team of analysts while providing high-level support to a companywide customer base.
* Performs staff scheduling to ensure IT Support coverage during normal business hours and on-call support as required.
* Ensure the Service Center maintains a high level of responsiveness, communication, professionalism, and overall staff knowledge.
* Manage, monitor and report on the services and service levels required to support and deliver an exceptional Help Desk environment.
* Track customer response, personnel performance and adherence to established service-level targets.
* Provide training and support.
* Develop and implement process improvements.
* Perform periodic review and evaluation of all employees, managing necessary performance issues, training requirements, as necessary for the development of individual resources as a team.
* Manage a performance based culture that motivates associates through continuous training, mentoring, and innovation.
* Develop cross-team and cross-departmental expertise necessary to effectively respond to issues.
* Establish positive employer-employee-customer relationships and promote high levels of employee morale.
* Acts as an escalation point for resolving the most difficult customer issues.
* Leads team in organizing and prioritizing projects and determining individual assignments.
* Train, coach and mentor and aid in developing career advancement opportunities.
* Ensure that NHS is represented at the highest level of professionalism when communicating with clients.
* NHS Human Services is proud to be an equal opportunity employerM/F/D/V

Show More

Show Less

Do you work as a Service Center Manager?

Service Center Manager Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Service Center Manager Career Paths

Do you work as a Service Center Manager?

Help others decide if this is a good career for them

Average Length of Employment
Terminal Manager 4.7 years
Service Manager 3.9 years
Service Supervisor 3.8 years
Center Manager 3.4 years
Center Supervisor 3.3 years
Top Employers Before
Manager 6.1%
Supervisor 5.5%
Top Employers After
Manager 8.4%
Consultant 3.5%

Do you work as a Service Center Manager?

Service Center Manager Demographics

Gender

Male

72.0%

Female

27.2%

Unknown

0.8%
Ethnicity

White

64.5%

Hispanic or Latino

14.3%

Black or African American

11.4%

Asian

6.1%

Unknown

3.6%
Show More
Foreign Languages Spoken

Spanish

56.4%

Carrier

14.5%

Arabic

5.5%

Chinese

3.6%

Russian

3.6%

Italian

3.6%

Vietnamese

1.8%

Hakka

1.8%

Ukrainian

1.8%

German

1.8%

French

1.8%

Mandarin

1.8%

Cantonese

1.8%
Show More

Service Center Manager Education

Schools

University of Phoenix

26.5%

Michigan State University

6.2%

Strayer University

6.2%

University of Wisconsin - Milwaukee

4.3%

Villanova University

3.7%

Webster University

3.7%

Community College of the Air Force

3.7%

Virginia Polytechnic Institute and State University

3.7%

Marshall University

3.7%

University of Central Florida

3.7%

Cleveland State University

3.7%

Youngstown State University

3.7%

Baylor University

3.7%

Liberty University

3.7%

University of Pittsburgh -

3.7%

Indiana Wesleyan University

3.7%

Franklin University

3.1%

University of North Dakota

3.1%

University of Wisconsin - Stout

3.1%

Ashford University

3.1%
Show More
Majors

Business

47.0%

Management

6.8%

Marketing

4.3%

Finance

4.2%

Accounting

3.4%

Computer Science

3.3%

Criminal Justice

3.3%

General Studies

2.4%

Liberal Arts

2.4%

Automotive Technology

2.3%

Communication

2.3%

Computer Information Systems

2.3%

Electrical Engineering

2.1%

Education

2.0%

Economics

2.0%

Psychology

2.0%

Human Resources Management

2.0%

Supply Chain Management

2.0%

Information Technology

1.9%

History

1.9%
Show More
Degrees

Bachelors

42.0%

Other

26.4%

Masters

16.2%

Associate

9.2%

Certificate

4.2%

Diploma

0.9%

Doctorate

0.9%

License

0.2%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Center Manager Salaries

Job Title Company Location Start Date Salary
Manager/Service Center Manager Capgemini America, Inc. Irving, TX Jan 09, 2016 $149,100
Manager IPO Contact Center Expert Service Solution Pegasystems Inc. Cambridge, MA Jun 27, 2013 $135,300 -
$138,751
Manager IPO Contact Center Expert Service Solutions Pegasystems Inc. Cambridge, MA May 15, 2015 $123,406 -
$144,301
Manager IPO Contact Center Expert Service Solution Pegasystems Inc. Cambridge, MA Jan 15, 2014 $120,200 -
$136,030
Managed Service Center Manager Link America, LLC Rowlett, TX Jun 09, 2016 $110,000
Managed Service Center Manager Link America, LLC Rowlett, TX Sep 20, 2016 $110,000
Managed Service Center Manager Linkamerica, LLC Rowlett, TX Sep 21, 2013 $100,000
Service Center Manager Von Ardenne North America Inc. Perrysburg, OH Oct 27, 2015 $96,500
Manager, Student Service Center Devry Medical International, Inc. Miramar, FL Jul 10, 2016 $86,965 -
$112,300
Service Center Engineering Manager PCE Technology, Inc. Memphis, TN Dec 07, 2009 $72,000
Manager of Visualization Services Center Louisiana State University and A & M College Baton Rouge, LA Aug 01, 2010 $71,261
Steel Service Center Manager River City Steel & Recycling, Inc. San Antonio, TX Oct 01, 2012 $60,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

How Would You Rate The Salary Of a Service Center Manager?

Have you worked as a Service Center Manager? Help other job seekers by rating your experience as a Service Center Manager.

Top Skills for A Service Center Manager

Show More

  1. Customer Service Representatives
  2. Safety Procedures
  3. Office Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Supervised 20-25 customer service representatives who provided plan interpretation, eligibility verification and claims services.
  • Assured all managers/site administrators were properly trained and oriented with all safety procedures.
  • Hired and trained all hourly drivers, dock workers, office personnel and salaried staff.
  • Managed Service Center operations for this 108-door facility.
  • Manage a variety of positions including Member Service Representative, Teller Supervisor, and Teller and evaluate performance.

How Would You Rate Working As a Service Center Manager?

Are you working as a Service Center Manager? Help us rate Service Center Manager as a Career.

Rank:

Average Salary:

Top 10 Best States for Service Center Managers

  1. Alaska
  2. Connecticut
  3. Rhode Island
  4. District of Columbia
  5. Massachusetts
  6. New York
  7. Minnesota
  8. Delaware
  9. Colorado
  10. Texas
  • (88 jobs)
  • (534 jobs)
  • (145 jobs)
  • (307 jobs)
  • (1,318 jobs)
  • (1,950 jobs)
  • (993 jobs)
  • (134 jobs)
  • (953 jobs)
  • (3,202 jobs)

Top Service Center Manager Employers

Jobs From Top Service Center Manager Employers

Service Center Manager Videos

Life at a call center

A Day In The Life Of A Funeral Director

Health Service Manager - Career Conversation

Related to your recently viewed content