Sit back and relax while we apply to 100s of jobs for you - $25
Enterprise Customer Success Manager
Incident.Io
Remote service center manager job
incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.
Since launching in 2021, we've helped 800 companies-including Netflix, Airbnb and Block-resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.
We're a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies.
The Team
Our Customer Success organization is at the heart of incident.io. The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that truly resonate and make an impact.
We believe in a customer‑led product approach, collaborating seamlessly with our Product team to uncover, understand and address the unique needs / challenges of each customer. Our mission and goals go beyond satisfaction-we strive to delight customers at every stage of their journey, building and fostering long‑term relationships built on trust, shared success, and mutual growth.
The Enterprise CSM team work with some of the most iconic enterprise technology brands-Intercom, Etsy, Miro, HashiCorp and StubHub, to name a few-helping them unlock and realize the full value / potential of incident.io. They are the primary advocate and strategic partner for our largest and most impactful customers owning everything post‑sales, ensuring our customers feel heard, understood and consistently realize value from our platform and all of it's offerings.
What you'll be doing:
Leading seamless onboarding and integration for net‑new enterprise customers, ensuring a smooth transition to incident.io while delivering in‑depth training to maximize platform adoption and value.
Building and maintaining strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor. You'll regularly engage with customers to understand their evolving needs and provide tailored, impactful solutions.
Proactively addressing customer challenges and opportunities, delivering ongoing support to ensure satisfaction, retention, and continuous improvement while advocating for product enhancements where necessary.
Identifying and driving expansion opportunities, including upsells and cross‑sells, by aligning our offerings with customer goals to deliver measurable value for both the customer and incident.io.
Championing the customer voice internally by sharing actionable insights during Monthly Impact Review meetings and collaborating closely with Product, Engineering, Sales, and Marketing teams to drive alignment and success.
What experience you need to be successful:
Ample experience in Customer Success, Account Management, or a related role with enterprise SaaS customers, with a proven track record of driving adoption, retention, and growth in large, complex accounts.
Exceptional relationship‑building and communication skills, with the ability to engage stakeholders at all levels.
Experienced in partnering / collaborating with Product, Engineering, and Sales teams to align on customer needs, simplify technical details, debug issues, and identify opportunities.
Strong problem‑solving and strategic thinking skills with a proactive approach to addressing customer challenges and delivering results making their experience with incident.io magic.
Desire to work in a fast‑paced start‑up environment where things can be ambiguous and you need to operate with autonomy.
What we offer:
We're building a place where great people can do their best work-and that means looking after you and your family with benefits that support health and personal growth.
Market leading private medical insurance
Generous parental leave
First Friday of the month off
Generous annual leave/PTO allowance
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k
#J-18808-Ljbffr
$107k-173k yearly est. 3d ago
Looking for a job?
Let Zippia find it for you.
Remote Strategic Customer Success Manager for AI Data
Prolific-Uk Job Board
Remote service center manager job
A leading AI data infrastructure firm is seeking a Strategic Customer Success Manager in San Francisco. In this role, you will partner with frontier AI model creators, ensuring their success through Prolific's offerings. The ideal candidate has over 6 years of strategic experience, strong business acumen, and a fundamental understanding of AI concepts. Enjoy a competitive salary and a collaborative work environment.
#J-18808-Ljbffr
$107k-173k yearly est. 1d ago
Customer Success Manager (Remote)
Fieldmaterials
Remote service center manager job
Field Materials is the leading AI platform to control and verify spending for the construction industry. Founded by serial entrepreneurs with exits to Fortune 500 companies (including Paypal), Field Materials has partnered with prominent VC funds in Silicon Valley to build a world class team with a bold vision to become the commerce and financial technology backbone of construction. This is a unique opportunity to join at the ground level an industry transforming company.
Our company is the people we hire. We aspire to build a team of smart, high-caliber players that inspire each other to excel yet are not afraid to leave egos behind, roll up their sleeves and fix what doesn't work. We don't believe in micromanagement and trust our team to take full ownership of their responsibilities. We believe in transparency as a way to build trust, break communication barriers, and align towards a common goal. Finally, we want our people to stay and grow with the company and the only way to achieve this is by providing them with above-market-rate compensation, premier benefits, and generous stock options.
We're looking for a Customer Success Manager to join our 50-person team. It will be an amazing opportunity to develop a customer success playbook and work closely with serial entrepreneur founders. This position has a big upside for promotion downstream.
Key Responsibilities
Manage 8-10 concurrent customer implementations.
Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.
Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows.
Contribute to continuous improvement of implementation processes by identifying patterns, gaps, and scalable best practices.
About you
You're excited about startups, software, and AI
You enjoy tinkering with software, hacking, and debugging software issues
You have great interpersonal and writing skills
You have empathy for customers and you are a good listener
You like to teach, coach, and consult
What we look for
5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager.
Good understanding of general ledger principles in accounting
Understanding of computer networking and security principles
Strong understanding of project accounting workflows.
Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics
Ability to communicate customer requests and product issues to engineers
Benefits
Flexible time off
401k with match
Equity awards
Medical, dental, and vision insurance for you and your family
Gym reimbursement
Annual personal development fund
Swanky new work laptop
Regular offsites at fun locations
#J-18808-Ljbffr
$107k-173k yearly est. 4d ago
Remote Customer Success Strategist
Finalis
Remote service center manager job
A dynamic startup is seeking a Customer Success Manager to elevate client relationships and ensure exceptional customer satisfaction. The role involves overseeing onboarding, managing metrics, and collaborating with teams. Candidates should have at least 2 years of experience, excellent communication skills, and proficiency in Google Workspace. The position offers complete remote work, competitive salary, and generous paid time off, fostering an entrepreneurial culture in a diverse environment.
#J-18808-Ljbffr
$107k-173k yearly est. 2d ago
Remote Cybersecurity Customer Success Manager
Nightdragon Acquisition Corp
Remote service center manager job
A cybersecurity firm is seeking a Customer Success Manager to ensure customer satisfaction and drive the adoption of its flagship product, NodeZero. The ideal candidate should have 3+ years of experience in a customer-facing role within a SaaS or cybersecurity environment, strong cybersecurity knowledge, and excellent communication skills. This position is fully remote and offers numerous perks, including competitive compensation and equity options.
#J-18808-Ljbffr
$107k-173k yearly est. 22h ago
Customer Success Manager
Gamma.App
Remote service center manager job
We're building the creative layer for modern communication. Every month, over a billion people make presentations - but the tools they use to make them haven't evolved in decades. We're changing that, using AI to disrupt a massive market.
📈 Millions of people rely on Gamma to create, teach, and persuade, creating more than 1 million gammas every day.
💻 We see Gamma as the next great workplace tool, combining viral B2C love with a massive B2B opportunity. We believe AI can be a true creative partner: one that understands context, clarity, and taste.
💸 We've reached a $2.1B valuation, crossed $100M in annual recurring revenue, and have been profitable since 2023.
💙 We're an imaginative, passionate team who takes our work seriously, but not ourselves. Our culture is warm, a little quirky, and fueled by curiosity.
About the role
You'll transform grassroots enthusiasm into thriving team and enterprise accounts. This means owning the full customer lifecycle for a dynamic portfolio from fast-growing startups to large enterprises, ensuring every customer realizes the transformative value of AI-powered content creation. You'll be part architect, part educator, part detective-identifying expansion opportunities hidden in usage data, orchestrating seamless hand-offs with Sales, and designing programs that scale.
This isn't your typical CSM role. You'll own customer health, gross retention, and net dollar retention, designing onboardings and training programs that create Gamma champions. You'll navigate complex stakeholder relationships, conduct executive business reviews that quantify impact, and partner with Sales to convert high-potential accounts. You'll also experiment with AI-powered workflows that make Customer Success itself more efficient while building playbooks and one-to-many programs that serve our growing base.
Our team has a strong in‑office culture and works in person 4-5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.
What you'll do
Own customer health, gross retention rate, and net dollar retention, focusing on preventing churn before it happens
Design and lead onboardings and training programs for new customers, ensuring successful deployment, product adoption, and creating Gamma champions
Create playbooks for common customer journeys and develop one‑to‑many programs that efficiently serve our growing customer base
Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows
Partner with Sales to convert high‑potential accounts and maintain ownership of the customer relationship post‑sale
Channel customer feedback to Product and Design teams on features and use cases that unlock enterprise value
What you'll bring
5+ years of B2B SaaS experience in Customer Success, Account Management, or similar customer‑facing roles with a strong track record or meeting or exceeding goals through strong program‑level execution
Start‑up experience, preferably at PLG companies managing the transition from self‑serve to sales‑assisted
Proven ability to manage both high‑touch strategic accounts and scaled customer programs
Track record operating with resourcefulness and agility, using a strong growth mindset to learn and turn constraints into solutions-all while navigating the ambiguity inherent in high‑growth environments
Data‑driven thinking with focus on impacting key metrics
Comfortable discussing technical concepts like APIs and SSO with key stakeholders
Active AI user who experiments with new tools and can articulate AI best practices to customers
Ability to context‑switch between executive communications and hands‑on user training
SQL knowledge or familiarity with data analysis (Nice to have)
Background in design or design software (Nice to have)
Track record of building CS operations from scratch (Nice to have)
Compensation range
Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.
If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people.
We believe Gamma's storytelling platform will make people happier at work.
Let's be real: no one likes building decks. And yet, they're a necessary part of work life. We're on a mission to free orgs from the drudgery of deck building, while dialing up the magic of storytelling and turning dread into delight.
We care deeply about our customers' success.
If we don't think they'll get real ROI from Gamma, we won't sell it to them. Customer success drives all of what we do - from our first interaction with them, to their umpteenth renewal. We aim to help our customers win the next pitch, land the compelling case, drive employee satisfaction, and let storytelling reign.
Our tiny team has massive impact and reach
1 million
6 million
AI images generated daily
1 trillion LLM tokens processed per month
… all driven by customer value.
Life at Gamma
You get energy from small teams doing big things.
You love when design, code, and storytelling overlap.
You default to action, even when the answer isn't clear yet.
You value details, but know when to ship and move on.
You bring both the spreadsheets and the sparkle, equal parts workhorse and unicorn.
You believe AI should amplify creativity, not replace it.
You know kindness and intensity are not opposites.
You like working with people who care deeply: about their craft, their teammates, and the users on the other side of the screen.
Who we are
Gamma is full of imaginative, passionate people who take their work seriously but not themselves. The culture is warm, a little quirky, and fueled by curiosity. It's the kind of place where you'll debate a pixel on Monday, laugh over someone's keyboard setup on Tuesday, and ship something remarkable by Friday.
We care about craft, move with intention, and don't mind getting a little scrappy. It's fast, creative, and occasionally chaotic - but that's what makes it interesting.
Here's a bit about what it's like to work here, from people on the inside:
“quirky, inspiring, fun, a little wild in the best way”
“You can have an idea and just run with it.”
“Everyone's talented and humble - the mix keeps you sharp.”
“We ship cool stuff, learn a ton, and laugh a lot doing it.”
Meet the team
We're a team of dreamers and doers building in beautiful San Francisco 🌉
We're kabbadi enthusiasts, pickleballers, dog herders, woodworkers, keyboard nerds, potters, and more - and we can't wait to meet you!
#J-18808-Ljbffr
$107k-173k yearly est. 4d ago
Customer Success Manager - Patlytics, Inc. | Remote
School Result
Remote service center manager job
Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform, transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire patent workflow-from invention disclosure through litigation-with unprecedented accuracy and speed.
Backed by Google's Gradient Fund, Next47, and 8VC, with $21 million raised in just nine months, Patlytics is trusted by Fortune 500 companies and leading Am Law 100 firms including Google, Koch Industries, Xerox, Quinn Emanuel, and Foley & Lardner.
This is a unique opportunity to join a rapidly expanding global company and help shape the future of AI-powered IP intelligence.
Key Details
Job Title: Customer Success Manager
Employer: Patlytics, Inc.
Location: Remote (San Francisco Bay Area, CA; global teams)
Salary: Competitive
Hours: Full-Time
Contract Type: Permanent
Role Overview
As a Customer Success Manager, you'll own the post-sale customer lifecycle, ensuring clients achieve maximum value from the Patlytics platform. You'll lead onboarding, drive adoption, and build long-term relationships that lead to retention and expansion. You'll act as a trusted advisor, delivering strategic guidance and advocating internally for customer needs.
Key Responsibilities
Lead onboarding and training for new customers
Develop success plans and monitor customer health metrics
Drive adoption, retention, and expansion across accounts
Serve as a trusted advisor to help customers achieve business objectives
Collaborate with Product and Engineering teams to relay feedback and influence roadmap
Identify upsell and cross-sell opportunities with Sales
Manage renewals and mitigate churn risk through proactive engagement
Eligibility Requirements
Essential:
3+ years in Customer Success or Account Management in SaaS
Strong communication and relationship-building skills
Ability to manage multiple accounts and prioritize effectively
Familiarity with CRM tools (HubSpot, Salesforce) and customer success platforms
Analytical mindset with ability to interpret usage data and drive insights
Bonus:
Experience in a high-growth startup environment
Knowledge of analytics or data-driven SaaS products
Why Join Patlytics?
Be part of a high-growth AI-native SaaS company backed by leading investors
Work with Fortune 500 clients and top law firms
Shape the future of AI-powered IP intelligence
Join a global, diverse team where every voice contributes to innovation
Competitive compensation and growth opportunities
How to Apply
Click here to Apply. Submit your CV and a cover letter highlighting your SaaS customer success experience, CRM proficiency, and ability to drive adoption and retention.
#J-18808-Ljbffr
$107k-173k yearly est. 4d ago
Customer Success Manager
Mobileaction, Inc.
Remote service center manager job
Who We Are
MobileAction, an official partner of Apple, is the industry's premier SaaS mobile user acquisition platform. From the company's automated smart-bidding system that optimizes Apple Search Ads campaigns to competitive benchmarking for ASO, ad creatives, SDKs, and market intelligence, MobileAction's products enable its customers to make the right business decisions and unleash their company's true growth potential. Founded in 2013 and headquartered in San Francisco, MobileAction has 10+ offices worldwide and serves 1000+ SaaS clients.
About the Role
As a Customer Success Manager at MobileAction you will be responsible for a defined set of customers and will be accountable for driving the adoption, engagement, renewal, and growth of the MobileAction and SearchAds platforms. You will leverage digital tools to engage customers and understand their workflow, pain points, and how we can help to drive their business value.
Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure, and thrive on driving results with our customers. You'll collaborate closely with our internal teams to support throughout the entire customer journey, from onboarding to ongoing training and beyond.
Your passion for delivering exceptional customer service and deep understanding of our products' value will be the keys to driving growth for our clients. You'll identify new opportunities to maximize revenue and help our clients achieve their most ambitious goals.
The ideal candidate will have great relationship building skills, prior experience in SaaS and specifically in the mobile industry, be analytical and detail-oriented, and most importantly, execute a consultative approach to addressing client needs.
Success in role will be measured by key customer success metrics including customer churn, engagement, marketing spend, and renewals.
What You'll Do
Partner with customers to understand their business goals, competitive landscape, and build strategic engagements to demonstrate the value of our data and platforms.
Passion to be a strategic expert on mobile insights, app store optimization, and much more.
Partner with account managers and other team members to manage renewal conversations and discover new opportunities for upside.
Drive overall customer satisfaction to expand customer engagement and increase the likelihood of retention and growth.
Build up the client's confidence and overall adoption of our platform with digital tools and programs over time.
Act as the internal voice of the customer and be able to liaise with multiple internal departments including product, marketing, and engineering.
Preferred: Knowledge of Apple Search Ads, Mobile Campaign Management Platforms, Mobile App Marketing and AdTech Industry.
What You'll Bring
2-3 years of experience in Customer Success, client-facing consulting, or analyst roles within B2B SaaS or Mobile App Marketing environments.
Solid knowledge of Apple Search Ads and Google Ads ecosystems, including campaign setup and management.
Strong presentation and communication skills, with a proven ability to build, manage, and nurture long-term customer relationships while handling multiple priorities.
Knowledge of CRM tools (Hubspot), Product Analytics (Full Story, Mixpanel), and data analysis software (Microsoft Excel, Tableau, etc.).
Very strong account management and relationship‑building skills.
Ability to work effectively in a fully remote environment.
Mobile Action is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability.
#J-18808-Ljbffr
$107k-173k yearly est. 2d ago
AI Observability Architect - Remote Customer Success
Fiddler Ai
Remote service center manager job
A leading AI solutions firm in Palo Alto is seeking a Solutions Architect to ensure customer success in AI observability initiatives. The role involves technical onboarding, providing expert guidance, and enhancing customer relationships to maximize value from the firm's innovative solutions. Ideal candidates have 5+ years in relevant fields and strong communication and project management skills. This position offers competitive compensation, a hybrid work model, and notable benefits.
#J-18808-Ljbffr
$107k-173k yearly est. 3d ago
Customer Success Manager - US Remote (West Coast)
Rudderstack Inc.
Remote service center manager job
Customer Success Manager - US Remote (West Coast) About RudderStack
At RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer's own data warehouse. Our open-source, developer-first approach is the first of its kind. We understand the outsized impact customer data has on businesses, and we understand the challenges and pain points. Weare looking to solve the customer data management problem in enterprises, once and for all, in a secure, compliant and cost-effective way.
RudderStack collects data from 30+ sources, can transform events on the fly, and routes to 150 different marketing, sales, product, analytics applications all with one snippet of code.
We're backed by Insight Partners, Kleiner Perkins and S28 and have raised a total of $82 million in funding. Our customers include Crate + Barrel, Acorns, PrizePicks, and Cars.com. We process critical customer data for some top companies around the world, and are looking for ambitious individuals to join our team and help shape the future of our product.
About the role
We are searching for a passionate and strategic Customer Success Manager to join our growing team. This is an exciting time for the Customer Success organization as we focus on preparing our team to scale with the business in 2025 and beyond.
In this role, you'll ensure the success of our largest and most strategic clients. You'll build strong, trusted relationships, become an expert advisor, and drive exceptional value realization for their organizations. You will also have an opportunity to shape the future of Customer Success at RudderStack.
*Our roles are remote first, and can be based anywhere (#LI-Remote), with a preference for the West Coast or Pacific Time Zone.
What you'll do
Partner with customers to understand their business requirements, and drive them to realize quick time to value from their investment in RudderStack.
Be responsible for rapidly understanding each customer's business requirements and driving them to realize quick time-to-value from their investment in RudderStack.
Own the customer lifecycle for a portfolio of assigned accounts, from onboarding and implementation to ongoing success and growth.
Enable customers to become AI first and AI ready through RudderStack's AI product initiatives.
Develop and deliver engaging customer presentations and training sessions helping the customer to understand ways to leverage RudderStack and additional impact of their customer data.
Conduct monthly or quarterly account and product and business reviews, with a focus on driving toward the next best use case
Proactively identify opportunities for increased product adoption and drive account expansion.
Track key customer health metrics and proactively address challenges to ensure customer satisfaction and retention.
Help the customer evangelize RudderStack by translating technical use cases into a summary of delivered business value.
Qualifications
3-5 years of client-facing implementation and/or consulting experience, with a demonstrated record of successfully managing enterprise accounts.
Experience with Customer Data Platforms (CDPs) and/or marketing automation tools (Braze, Iterable, etc).
Proven track record of building strong relationships with executives and technical stakeholders, with an emphasis on account mapping and expansion expertise.
Comfortable with all phases of the customer lifecycle including onboarding, adoption, and retention strategies.
Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical and non-technical).
Experience working in a fast-paced, high-growth environment.
Bonus: Experience in data strategy consulting, marketing strategy/analytics, operations, or business intelligence
This role offers $130,000-$160,000 in On-Target Earnings (OTE), along with stock options and a comprehensive benefits package. Actual compensation will depend on your skills, experience, and qualifications.
#J-18808-Ljbffr
$130k-160k yearly 4d ago
Remote Customer Success Manager - Enterprise IT SaaS
Oomnitza, Inc. 3.7
Remote service center manager job
A dynamic SaaS company seeks a passionate Customer Success Manager to enhance customer success by managing relationships and driving retention. This fully remote role involves collaborating with various teams to ensure users make the most of the company's platform. Candidates should have at least 3 years in customer success, especially from a SaaS background. The role offers a competitive salary range of $125-145k and opportunities for growth within the organization.
#J-18808-Ljbffr
$125k-145k yearly 4d ago
Strategic Customer Success Manager - Remote SaaS
User Testing Company 4.6
Remote service center manager job
A renowned tech firm seeks a Customer Success Manager to empower customers in utilizing their platform. The role involves driving engagement, maximizing adoption, and ensuring customer satisfaction. Candidates should have over three years of experience in Customer Success or Account Management within a SaaS environment and possess excellent communication skills. Join a diverse team dedicated to delivering exceptional customer experiences and building strong relationships. This role allows for cross-functional collaboration and involvement with enterprise accounts.
#J-18808-Ljbffr
$121k-171k yearly est. 2d ago
Senior Customer Success Manager
Teak 3.7
Remote service center manager job
Teak is building better experiences for people attending live events and booking travel. Our easy-to-embed, full-service solutions enable businesses in live events, sports, endurance racing, bookings, and destinations to increase revenue while offering consumers greater flexibility and confidence at checkout. We have served over 12 million consumers and surpassed $1 billion in experiences enhanced through our platform. Our business is growing quickly and is profitable.
We're a fully remote, fast-moving, high-impact team that thrives on solving hard problems. Every role here is mission‑critical, and every person has the opportunity to shape the future of our company.
Role Summary
Teak is seeking a strategic and relationship‑driven Senior Customer Success Manager to lead a portfolio of high‑value customer accounts across ticketing, registrations, bookings, and live events. This role is responsible for ensuring customers are successfully activated, continuously realizing measurable value, and achieving long‑term growth through partnership with Teak.
You will act as a trusted advisor and strategic partner to executive stakeholders, driving adoption, optimization, and commercial outcomes. You'll lead strategic account planning, influence cross‑functional initiatives, and help shape how Teak delivers success at scale. This is a high‑impact, senior role suited for a consultative CSM who thrives at the intersection of strategy, relationships, and execution excellence.
Core Responsibilities
Customer Activation & Value Attainment: Oversee activation plans for complex enterprise accounts; ensure measurable outcomes and time‑to‑value.
Customer Retention & Expansion: Own retention strategy and partner with Sales to identify and advance expansion opportunities.
Optimization Facilitation: Lead business reviews leveraging performance data; collaborate with CX, Optimization and Product teams to drive impact.
Customer Renewals: Forecast and manage renewals for assigned portfolio; proactively mitigate risk and strengthen long‑term partnerships.
Customer Health (NPS): Monitor health metrics, conduct executive check‑ins, and implement improvement plans.
Coverage & QBRs: Ensure multi‑threaded coverage; lead structured QBRs that reinforce alignment and ROI.
Cross‑Functional Leadership: Influence internal stakeholders (Product, Sales, Finance, Enablement) with actionable insights and advocacy.
Success Metrics / KPIs
Activation & Time‑To‑Value: Enterprise customers activated per plan and achieving value milestones
Retention & Satisfaction: Gross & Net Revenue Retention, Renewal Rate, and NPS improvement
Optimization Facilitation: Regular, data‑driven recommendations introduced, supported, and adopted in partnership with the Optimization team
Strategic Coverage: 100% of accounts with executive + operational engagement
Expansion Influence: Documented expansion opportunities surfaced and advanced with Sales
Internal Leadership: Consistent, high‑impact voice‑of‑customer feedback to Product & Leadership
Role Requirements
8+ years in Customer Success, Account Management, or Strategic Partnerships, ideally in SaaS, payments, ticketing, or registration platforms
Proven success managing enterprise or strategic portfolios with complex commercial and operational requirements
Deep understanding of customer lifecycle strategy - from activation to expansion - with measurable results
Strong executive presence; skilled at facilitating strategic reviews, roadmap sessions, and executive communications
Experience collaborating with cross‑functional teams to influence go‑to‑market priorities
Analytical and data‑driven, able to translate insights into business recommendations.
Comfortable identifying expansion signals and collaborating with Sales to grow strategic accounts.
Familiarity with frameworks such as Miller Heiman LAMP
High degree of ownership, resourcefulness, and composure in a fast‑growth, evolving environment.
This is a remote position. Travel to Teak Hubs in Phoenix, San Francisco, Denver, Los Angeles, Austin, or Chicago may be required.
Why Join Teak?
Fully Remote Working Environment
Competitive Salary and Equity Opportunities
Unlimited Paid Time‑off
Medical, Dental, and Vision Benefits
Annual Bonus Program
401k Matching
$100/month for Event Ticket Purchase
Company‑Sponsored Events
#J-18808-Ljbffr
$83k-128k yearly est. 2d ago
General Manager - Growth & Ops Leader (Remote)
3 HTi, LLC
Remote service center manager job
A leading global systems integrator is seeking an experienced General Manager to lead their strategic direction and operations in Mount Laurel, NJ. You will develop business strategies, oversee daily operations, and foster a culture of innovation. The ideal candidate should have a strong background in general management, preferably in the high-tech or manufacturing sectors, along with excellent leadership and communication skills. A competitive compensation package and opportunities for professional growth are provided.
#J-18808-Ljbffr
$82k-171k yearly est. 1d ago
Manager, International Tax Shared Services
KPMG 4.8
Service center manager job in Columbus, OH
At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm
KPMG is currently seeking a Manager to join our International Tax practice.
Responsibilities:
Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions
Assist with the review and preparation of various tax forms and disclosures related to such operations
Advise multinational enterprises on tax planning opportunities
Work on process improvement projects with internal teams in a largely virtual environment
Qualifications:
Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International
Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list
Knowledge of a broad range of international and domestic tax law provisions
Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills
Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service
Ability to effectively manage teams in a virtual environment
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work".
Follow this link to obtain salary ranges by city outside of CA:
***********************************************************************
California Salary Range: $113300 - $208900
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
$67k-90k yearly est. 4d ago
Regional Manager of Operations - Skilled Nursing
Cheservices
Remote service center manager job
Regional Manager of Operations - Skilled Nursing | Remote + Travel
CHE Behavioral Health Services is seeking an experienced Regional Manager of Operations to support and grow our behavioral health programs across skilled nursing and assisted living facilities. CHE is a premier provider of psychology and psychiatry services with 500+ clinicians across 12 states.
Position Overview
The Regional Manager of Operations is responsible for managing facility relationships, supporting providers, and driving growth within an assigned territory. This role is a blend of remote work and field-based facility visits, requiring strong leadership, customer service, and healthcare operations expertise.
Key Responsibilities
Territory Growth
Expand services across SNFs and ALFs; onboard new facilities
Increase penetration in existing facilities and promote specialty service lines
Build relationships with facility leaders to drive referral growth
Present CHE programs and secure new facility contracts
Travel up to 50%
Quality Service
Provide exceptional customer service to partner facilities
Conduct quarterly in-person facility visits
Support facility staff with workflows, referrals, and program integration
Communicate territory needs to internal teams
Provider Management
Track provider productivity and RVU performance (daily-annual)
Conduct monthly provider meetings (virtual or in-person)
Collaborate with Clinical Operations on regional initiatives
Assist in interviewing and evaluating candidates for facility-based roles
Education
Bachelor's degree required
Master's degree preferred
Experience
Skilled nursing facility experience required (admissions, social services, marketing, business development, or operations)
Multi-site healthcare operations experience required
Skills
Strong leadership, critical thinking, and decision-making
Excellent relationship-building and customer service skills
Ability to manage change and execute growth strategies
Advanced organizational and time-management skills
Ability to work independently and manage multiple priorities
Ability to travel, including occasional overnight trips
Apply Today
Join a mission-driven organization committed to increasing access to mental health care in skilled nursing and assisted living communities. Apply today to learn more about this impactful leadership opportunity.
#J-18808-Ljbffr
$76k-107k yearly est. 2d ago
Strategic Leader, Employer Services & Policy
State of Ohio 4.5
Service center manager job in Columbus, OH
An administrative body in Ohio is seeking a Chief of Employer Services to lead the creation and implementation of policies across multiple units. Responsibilities include developing business plans, managing budgets, and representing the organization to stakeholders. The ideal candidate should have significant experience in policy development, strategic planning, and supervision. This full-time position offers a competitive salary and comprehensive benefits, including medical coverage and generous paid time off.
#J-18808-Ljbffr
$32k-40k yearly est. 1d ago
Operations Manager
Parsec, LLC 4.9
Service center manager job in Columbus, OH
Parsec, LLC. is a leading provider of contract intermodal managementservices throughout North America. Since our beginning in 1949, we have built an integrated network consisting of the industry's most qualified people, state-of-the art equipment, and comprehensive resources. We focus every day to be the most efficient leader in the transportation industry, while serving our customers and people with utmost respect and integrity.
Parsec, LLC. is currently seeking an Operations Manager for our operation based in Columbus, OH. This position includes controlling all ramp operations within the intermodal terminal ensuring trains are received. We are seeking an aggressive, forward-thinking and highly motivated candidate to work in a fast paced environment.
Schedule:
6:00pm to 6:00am - 3 days on 3 days off
(Including weekends and holidays)
Responsibilities will include but not be limited to:
Manage the day-to-day operations of the intermodal ramp, ensuring efficient and safe handling of containers, equipment, and vehicles while focusing on safety, performance & productivity.
Lead and mentor a team of ramp personnel. Provide guidance, support, and training to enhance their performance and professional growth.
Ensure compliance with safety regulations, company policies, and industry best practices. Promote a culture of safety, conduct safety training sessions, and enforce safety protocols
Efficiently allocate manpower, equipment, and resources to meet operational requirements. Monitor and adjust staffing levels based on workload and demand fluctuations.
Regularly monitor and evaluate KPI's to assess ramp productivity, identify areas for improvement, and implement corrective measures to meet or exceed performance targets.
Maintain accurate records, generate reports, and document daily ramp activities, ensuring data integrity and providing insights for management decision-making.
Continuously identify opportunities for process optimization and efficiency gains. Implement initiatives to streamline ramp operations, reduce turnaround times, and enhance overall operational performance.
The ideal candidate should possess the following:
Experience in ramp operations, specific to the intermodal transportation industry
Willingness to work in varying weather condition
Bachelor's or Associate's degree (Preferred)
Effective oral and written communication skills
Strong computer skills, including knowledge of Microsoft Office
$65k-108k yearly est. 1d ago
Traffic Control Operations Manager
Integrity Trade Services 3.9
Service center manager job in Columbus, OH
Traffic Control Operations Manager - $115k-$135k/annually DOE!
20% annual bonus!
is a direct hire opportunity!
Integrity Trade Services is hiring a Traffic Control Operations Manager for our traffic control client to start immediately at $115k-$135k/annually DOE! Receive comprehensive benefits through our client upon hire!
Responsibilities:
The Traffic Control Operations Manager plays a critical leadership role, reporting to the DVP, with full profit and loss responsibility for assigned branches. The Traffic Control Operations Manager ensures branch operations adhere to company safety standards, deliver exceptional customer service, drive profitability, and align with the company's strategic growth goals. The Traffic Control Operations Manager will oversee 3-5 branch locations, managing Branch, Operations, and Project Managers, and will travel frequently to ensure successful branch performance.
Safety Leadership:
Ensure branches follow company safety standards and continuously improve worker injury and motor vehicle accident rates.
Implement safety programs and ensure all locations participate in creating a safe work environment for employees, contractors, and the public.
Monitor compliance with federal, state, and local regulations, and address any concerns through training and follow-up actions.
Collaborate with safety managers and branch teams to drive a safety-first culture.
Customer Service Excellence: Lead branch teams through clear communication and collaboration to achieve location goals and customer satisfaction.
Build strong relationships with customers through regular contact, site visits, and proactive responses to their needs.
Develop systems to measure and improve customer service, ensuring a culture of continuous improvement.
Identify market opportunities and manage Regional Account Managers to grow market share and build long-term client relationships.
Driving Profitability: Oversee branch financials, guiding teams on sales and cost decisions to boost district profit and operational efficiency.
Implement and monitor programs to control branch costs while maximizing returns on invested capital (RONA).
Utilize KPIs to track performance and foster a culture of accountability.
Achieve EBITA goals by managing assets, reducing costs, and optimizing operations.
Leadership and Collaboration: Foster a team-oriented, collaborative, and inclusive culture across branches.
Set a high standard of ethics and integrity, leading by example and promoting company values.
Mentor branch leaders, teaching them to optimize their operations and achieve consistent performance.
Location: Philadelphia, PA or Columbus, OH
50-60% travel required
Schedule/Shift Details: First Shift
Qualifications:
Proven experience in managing multi-site operations, driving safety compliance, and improving profitability.
Strong leadership skills with the ability to create a positive, team-driven work environment.
Ability to travel frequently to branch locations and provide hands-on leadership and oversight.
Benefits:
Medical
Dental
Vision
PTO
$40k-50k yearly est. 22h ago
Operations Manager
Smash Park Entertainment Group
Service center manager job in Westerville, OH
What is Smash Park?
Smash Park is a leading "eatertainment" brand, combining craft food and drinks with pickleball, endless games, live entertainment, and weekly events. We're passionate about bringing people together in fun, energetic environments-and just as passionate about creating a supportive and inclusive workplace that encourages growth, innovation, and opportunity.
Job description:
At Smash Park, we are passionate, thoughtful, and competitive professionals, obsessed with serving others. As a leading eatertainment brand, we combine craft food, drinks, and pickleball with endless games, live entertainment, and weekly events to create a fun, energetic atmosphere that brings people together.
We're looking for a driven, hands-on Operations Manager to join our Westerville, OH team. In this role, you'll bring expertise in both culinary/back-of-house and front-of-house operations, working closely with the General Manager to oversee daily activities and ensure an outstanding guest and team member experience.
What You'll Do
Lead and promote Smash Park's core values: Deliver the +1 to Every Guest and Team Member, Create Legendary Experiences, Win as a Team, Perfect the Details, and Always Have Fun.
Cultivate a culture of diversity, equity, and inclusion throughout the organization.
Oversee daily operations, including food and beverage, culinary/back-of-house, front-of-house, events, activities, and guest service.
Supervise, evaluate, and mentor a team of employees to ensure accountability and high performance.
Train and develop team members to deliver exceptional guest experiences.
Ensure compliance with food safety, liquor regulations, and quality standards.
Monitor operational costs, identify opportunities to reduce waste, and improve profitability.
Implement policies and protocols to maintain and improve operational efficiency.
Help plan and execute public and private events to promote the Smash Park brand.
Continuously review and improve the overall guest experience-from product quality to service delivery.
Report directly to the venue's General Manager, collaborating to ensure smooth operations and a positive work environment.
The Experience You'll Bring:
2+ years of experience in hospitality management, including both culinary/back-of-house and front-of-house operations. leadership experience in both is strongly preferred.
Strong organizational, leadership, and interpersonal skills.
Excellent financial management and analytical abilities.
Experience with restaurant management and accounting software.
In-depth knowledge of food safety, liquor requirements, and quality standards.
Ability to thrive in a fast-paced, active environment, including nights, weekends, and holidays.
Salary is based on experience, skills, and qualifications.
This role is bonus-eligible.
Job Type:
Full-time
Compensation:
Starting salary of $65,000 annually, with bonus-eligibility.
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Experience Required:
Hospitality management: 2 years
We are an Equal Opportunity Employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.