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Service center manager resume examples from 2025

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Updated March 26, 2025
6 min read
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How to write a service center manager resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in service center manager-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These four steps should give you a strong elevator pitch and land you some service center manager interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

  1. Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
  2. Consider all the software and tools you use on a daily basis. When in doubt, list them!
  3. Make sure you use accurate and up to date terms for all the skills listed.
These five steps should give you a strong elevator pitch and land you some service center manager interviews.

Here are example skills to include in your “Area of Expertise” on a service center manager resume:

  • OSHA
  • LTL
  • Payroll
  • Provide Technical Assistance
  • Customer Satisfaction
  • Direct Reports
  • Process Improvement
  • Continuous Improvement
  • Safety Procedures
  • Cash Handling
  • Logistics
  • Corrective Action
  • Safety Standards
  • Performance Evaluations
  • Project Management
  • Human Resources
  • Performance Management
  • Lean Six Sigma
  • Strong Analytical
  • Employee Engagement
  • Service Centers
  • ISO
  • Inventory Management
  • Technical Support
  • Center Management
  • Customer Relations
  • Performance Reviews
  • Inventory Control
  • OS
  • Performance Standards

Zippia’s AI can customize your resume for you.

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

  1. Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
  2. Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write service center manager experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

  • Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
  • What were your responsibilities or goals?
  • How did you accomplish them?
  • Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are effective examples from service center manager resumes:

Work history example #1

Head Cashier

Target

  • Received positive feedback from co-workers and supervisors.
  • Promoted to elevated position as General Staff Assistant.
  • Solved customer problems utilizing conflict resolution strategies to ensure a positive outcome.
  • Operated POS cash register, opened and closed registers, monitored cash limits, ensured quality Customer Service, and merchandise.
  • Provided general customer service and communications to the guest as needed.

Work history example #2

Service Center Manager

AT&T

  • Established 24x7 Billing Operations using industry based applications, including daily billing/rating procedures effectively managing and tracking 100million+ trans/day.
  • Ensured accuracy and efficiency of service, maximization of sales revenue, and adherence to established policies and procedures.
  • Performed scheduling, payroll, career development, quarterly evaluations, technical training and general support functions.
  • Led an enterprise-wide construction & engineering mechanization and standardization project.
  • Managed customer service directives relating to policies, procedures and capital budget.

Work history example #3

Customer Service Supervisor

Walmart

  • Opened that store in 1997 and was a CSM then promoted to Lead CSM shortly after.
  • Developed positive relationships with the team by understanding and addressing individual motivation, needs and concerns.
  • Cashed payroll checks, take payments, sell money orders and paid back vendors.
  • Required to have in-depth knowledge of Wal-Mart store and products as well as assertive leadership qualities.
  • Managed cashier schedule and supported all front end operations as part of the CSM team.

Work history example #4

Service Center Manager

Communication Solutions Tech

  • Used quality audit procedures to analyze finished product, identifying specific areas where process improvement was needed.
  • Calculated weekly payroll to corporate office.
  • Functioned as liaison and key-point-of-contact between corporate office and the region, ensuring timely and effective implementation of new initiatives.
  • Compiled payroll data, entered data, computed and posted wages.
  • Monitored all aspects of daily LTL operations, including pickups, delivery, and movement.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

  • Display your highest degree first.
  • If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
  • If you have a bachelor's or master's degree, do not list your high school education.
  • If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from service center manager resumes:

Bachelor's Degree in education

Southern Illinois University Carbondale, Carbondale, IL

1996 - 1999

Bachelor's Degree in nursing

Grand Canyon University, Phoenix, AZ

1986 - 1989

Highlight your service center manager certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your service center manager resume:

  1. Certified Management Accountant (CMA)
  2. Certified Manager Certification (CM)
  3. Certified Sales Professional (CSP)
  4. Certified Professional - Human Resource (IPMA-CP)
  5. Associate Service Executive (ASE)
  6. Certified Security Supervision & Management (CSS)
  7. Senior Professional in Human Resources (SPHR)
  8. EPA Amusement Operators Safety Certification (EPA)
  9. OSHA Safety Certificate

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