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Service center manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Karen Kus,

Nina Woodard

Below we've compiled a list of the most critical service center manager skills. We ranked the top skills for service center managers based on the percentage of resumes they appeared on. For example, 13.4% of service center manager resumes contained osha as a skill. Continue reading to find out what skills a service center manager needs to be successful in the workplace.

15 service center manager skills for your resume and career

1. OSHA

Here's how service center managers use osha:

Ensured compliance with all DOT and OSHA regulations: to include Federal Inspections, contractor vehicle maintenance, document and credential management
Maintained employee files on 30+ employees ensuring Company compliance, OSHA requirements, ADA requirements, and Federal driver logs.

2. LTL

Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.

Here's how service center managers use ltl:

Managed all aspects of LTL operations in addition to business development/expansion.
Managed the operation of a 20 dock door LTL consisting of 16 drivers, 2 office associates, and 1 supervisor.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how service center managers use payroll:

Ensured delivery of high quality customer service and timely resolution of complex payroll issues.
Reviewed, calculated and submitted weekly payroll information to corporate office.

4. Provide Technical Assistance

Here's how service center managers use provide technical assistance:

Assisted as needed on remote sites to provide technical assistance to customer and company personnel.
Provide technical assistance and training for service center technicians.

5. Customer Satisfaction

Here's how service center managers use customer satisfaction:

Collaborated with customers to more effectively meet their individual requirements and requests, increasing sales and improving customer satisfactions.
Maintain service center measurements, identify areas of opportunity and continuously focus on improvement while focused on customer satisfaction.

6. Direct Reports

Here's how service center managers use direct reports:

Nurtured team that resulted in seven direct reports promoted to management positions.
Conduct integrity coaching with direct reports for performance and team productivity improvement.

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7. Process Improvement

Here's how service center managers use process improvement:

Introduced light project management methodology to manage short term process improvement projects to ensure accountability and timeliness of the projects.
Develop efficiency-enhancing process improvements and implemented an internal management system used to track and maintain attendance records and desired attendance.

8. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how service center managers use continuous improvement:

Identify and analyze continuing processes to ensure continuous improvement, make recommendations and ensure implementation of recommendations.
Developed a team based environment to achieve optimum performance and profitability through continuous improvement initiatives.

9. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how service center managers use safety procedures:

Reviewed regulatory changes, updated site safety procedures and performed audits to ensure regulatory compliance.
Assured all managers/site administrators were properly trained and oriented with all safety procedures.

10. Cash Handling

Here's how service center managers use cash handling:

Prepared reports for all cash handling activity, ATM, kiosk, cash month end, and property comparison reports.
Assure compliance to policies and procedures related to customer service, audit, cash handling and operational metrics.

11. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how service center managers use logistics:

Administered Logistics Management System productivity tool, enhancing productivity 11%.
Maintained Defense Logistics Agency computers and ensured integrity through backup.

12. Corrective Action

Here's how service center managers use corrective action:

Coached bottom performers, developed performance improvement plans, and implemented corrective actions as needed.
Conduct performance reviews and execute any/all corrective action procedures required within the center.

13. Safety Standards

Here's how service center managers use safety standards:

Implemented stringent safety standards and improved overall safety rating over a five-year period.
Direct daily operations and manage independent contractors under USDOT regulations and CSA 2011 guidelines while maintaining safety standards.

14. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how service center managers use performance evaluations:

Provided performance evaluations and individualized training / mentoring to build staff competencies using best practice and practical teaching methods.
Conduct performance evaluations; make hiring and disciplinary decisions and salary recommendations.

15. Project Management

Here's how service center managers use project management:

Ensured effective resource utilization and strong collaboration with tech and project management teams.
Lead project management for site business resiliency planning and preparation.

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What skills help Service Center Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on service center manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What service center manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young service center managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a service center manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all service center managers possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of service center manager skills to add to your resume

The most important skills for a service center manager resume and required skills for a service center manager to have include:

OSHA
LTL
Payroll
Provide Technical Assistance
Customer Satisfaction
Direct Reports
Process Improvement
Continuous Improvement
Safety Procedures
Cash Handling
Logistics
Corrective Action
Safety Standards
Performance Evaluations
Project Management
Human Resources

Performance Management
Lean Six Sigma
Strong Analytical
Employee Engagement
Service Centers
ISO
Inventory Management
Technical Support
Center Management
Customer Relations
Performance Reviews
Inventory Control
OS
Performance Standards
CSC
Net Promoter Score

Business Development
Performance Appraisals
Customer Issues
Customer Complaints
Customer Expectations
Customer Support
Cost Control
SLA
Oil Changes
Call Monitoring
FedEx
Revenue Growth
Customer Inquiries
Cost Savings
Customer Service
Preventative Maintenance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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