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Top 50 Service Center Manager Skills

Below we've compiled a list of the most important skills for a Service Center Manager. We ranked the top skills based on the percentage of Service Center Manager resumes they appeared on. For example, 19.2% of Service Center Manager resumes contained Customer Service as a skill. Let's find out what skills a Service Center Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Service Center Manager:

1. Customer Service

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high Demand
Here's how Customer Service is used in Service Center Manager jobs:
  • Developed and managed 24x7 customer service center, including hiring and terminating, administering appraisals and salary administration.
  • Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Ensured that Customer Service representatives were providing top quality customer service.
  • Supervised store operations, ensuring staff coverage and quality customer service.
  • Ensured that Customer Service representatives were following policies and procedures.
  • Lead direct reports to exceed all the evaluative and diagnostic measurements to ensure quality and customer service key performance indicator goals.
  • Executed shipping, receiving, inventory, counter sales, inside sales, and solving customer service related issues.
  • Develop new ideas and procedures to meet changing circumstances and maintain a high level of customer service.
  • Drive high customer service with approximately 75 employees with a focus on customer satisfaction and carrier reliability.
  • Maintain company standards as related to staffing, operations, marketing, collections and customer service.
  • Work closely with staff to maintain cooperation, commitment, and involvement in providing customer service.
  • Recruited by corporate to rebuild the franchise with a primary focus on sales and customer service.
  • Provided outstanding customer service via phones calls, store visits, and vendor visits.
  • Increased overall Service Center customer service satisfaction by 20% in 12 months.
  • Coach and reinforce customer service skills with primary focus on Exceeding Customer Expectations.
  • Trained staff to deliver outstanding customer service.
  • Created curriculum for a workforce development project, which trains underemployed and unemployed individuals for work in the customer service field.
  • Develop and manage an inbound customer service center and help create a brand of service that is considered a world-class experience.
  • Manage 15 CSR's Providing excellent customer service

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10 Customer Service Jobs

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2. Safety Procedures

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high Demand
Here's how Safety Procedures is used in Service Center Manager jobs:
  • Reviewed regulatory changes, updated site safety procedures and performed audits to ensure regulatory compliance.
  • Assured all managers/site administrators were properly trained and oriented with all safety procedures.
  • Rebuild customer confidence, organize warehouse, and implement safety procedures.
  • Trained employees on productively levels, effective mechanic skills and safety procedures on a weekly basis.
  • Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.
  • Managed and trained employees and ensured their knowledge of protocol and safety procedures.
  • Enforce policy and procedures and safety procedures.

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3. Office Personnel

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high Demand
Here's how Office Personnel is used in Service Center Manager jobs:
  • Managed seven employees with jobs ranging from office personnel, delivery drivers and service technicians.
  • Manage office personnel and work with corporate management to achieve weekly goals and future growth.
  • Hired and trained all hourly drivers, dock workers, office personnel and salaried staff.
  • Manage Warehouse and Office Personnel - assuring Parker policies and procedures are being upheld.
  • Managed 31 employees including drivers, dock workers and office personnel.
  • Facilitated 200 drivers and 10 office personnel.
  • repair center which included direct supervision of 18 jewelers and 12 office personnel.

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4. ISO

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high Demand
Here's how ISO is used in Service Center Manager jobs:
  • Established a supervisor driven quality assurance /quality improvement program, designed to provide professional customer service, while improving public relations.
  • Warehouse Supervisor, Chandler AZ Semiconductor warehouse picking and inventory control operation.
  • Managed supervisors in service center sections and installations areas.
  • Key management team member to implement and maintain ISO-9002 registration, and TQM - Total Quality Management programs.
  • Plan, assign and evaluate the work of, subordinate supervisors, and legal instrument examiners
  • Coordinated with extended warranty companies on repairs and acted as liaison between companies and customers.
  • Ensured that employee development plans were established for subordinate supervisors and employees, when needed.
  • Maintain Office Liaison with Corporate Office, Including Updates, Office Supplies, Shop Supplies.
  • Provide appropriate direction, and coaching to supervisors to obtain desired service level standards.
  • Serve as the HR liaison on Emergency Management and vendor management system issues.
  • Acted as a liaison among family, child, school and community.
  • Assigned, directed and reviewed the work of subordinate supervisors and employees.
  • Accomplished directly through improving skill levels of supervisors and front line employees.
  • Maintained compliance to ISO 9002 registration requirements and quality processes.
  • Managed 6 supervisors and 80 second level employees.
  • Analyzed sales figures in comparison to monthly/yearly goals.
  • Interview and select subordinate supervisors and staff.
  • Partnered with financial advisors regularly on escalated issues going above and beyond to find creative solutions.
  • Service Area Manager Job Duties Include: Direct supervisor of all front-end associates and pricing department.
  • Coached to meet or exceed Customer Service standards as well as developing agents and their frontline Supervisors to Comcast KPI's.

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5. Service Department

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high Demand
Here's how Service Department is used in Service Center Manager jobs:
  • Reorganized the customer service department by geographical location to establish key vertical account advocates assisting both sales and customers.
  • Supervised staff within service departments for all automobile accessories sales and servicing.
  • Manage daily activities of technical service department along company directives.
  • Managed contractual agreements within the customer service department.
  • Assisted sales staff in answering all questions from customers regarding the Service Department and Mazda's extensive manufacturer's warranty procedures.
  • Submitted and checked status of claims made to various Extended Service warranty companies for all Service department personnel.
  • Direct the service department in the diagnosing of the customer's needs through the appropriate products and services.
  • Direct all operations of the local Travel and Member Service departments and prepare daily sales reports.
  • Supervised the customer service department and dispatched five service vehicles and nine delivery vehicles.
  • Managed all aspects of a technical sales and service department.
  • Train employees in all aspects of the service department.
  • Managed 15 technicians in the service department.
  • Assumed responsibilities for Customer Service Department in July, 2009 Master Scheduler & Special Projects Manager reporting to Operations Manager.

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6. Daily Operations

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high Demand
Here's how Daily Operations is used in Service Center Manager jobs:
  • Directed daily operations successfully with communication, training, and mentoring.
  • Managed all daily operations focusing on timely pickups and deliveries.
  • Directed daily operations of customer service team.
  • Directed daily operations within the organization.
  • Developed and implemented measures, guidelines and procedures to manage daily operations of both teams, a total of 16 staff.
  • Manage daily operations of a gas station and convenient store with five employees including hiring, training and disciplinary action.
  • Cage Manager - overseeing daily operations of the front line cashiers, and the Main Bankers 2.
  • Promoted to direct daily operations for a Class 2 Service Center (fast-paced, deadline-oriented facility).
  • Directed all daily operations of the warehouse service center, and scheduled and supervised all service-center employees.
  • Oversee daily operations for 14 service centers across North Carolina, South Carolina, and Georgia.
  • Managed daily operations of Service Center with a primary focus on timely pickups and deliveries.
  • Oversee daily operations to ensure safe service and proper function of locomotive fleet.
  • Manage the daily operations of second largest of 27 locations nationwide.
  • Managed 25 employees and all of center's daily operations.
  • Managed daily operations of a Direct Repair Service Center.
  • Manage the daily operations of a 35-seat Call Center.
  • Manage the daily operations of the service center.
  • Promoted to direct daily operations (included P&L management) for a Class 4 Service Center.
  • Directed daily operations in Richmond and Charlottesville, VA service areas representing $4M in annual revenue.
  • Managed staff Monitored daily operations Opened and closed service center

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7 Daily Operations Jobs

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7. Inventory Control

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high Demand
Here's how Inventory Control is used in Service Center Manager jobs:
  • Practiced inventory control by printing reports weekly and comparing warehouse bills to product received.
  • Improved inventory control, reducing static inventory by careful analysis and reordering.
  • Developed and supervised inventory control guidelines and stock profile.
  • Managed activities involving receiving, planning, inventory control.
  • Inventory control and ordering of equipment
  • Service Center Manager, Inventory Control
  • Established new standards for order fulfillment, inventory control, lead times, inventory turns and revenue per employee.
  • Led cross-functional teams of management, inventory control, customization, accounts payable, scheduling and IT.
  • Controlled costs through effective labor practices and precise cost and inventory controls in all departments.
  • Applied inventory control procedures reducing variances to .1% on sales of $591,000.
  • Supported rate negotiations by redesigning electronic inventory controls, increasing profits by 35%.
  • Utilized Microsoft Office 2010/3013 products for communication, calendar and inventory control.
  • Handle inventory control, accounts, maintain functions and merchandising.
  • Managed inventory control, which included daily cycle counts.
  • Inventory control, managed physicians inpatient test results.
  • Maintained inventory controls and stock levels.
  • Inventory control and ordering to maintain adequate levels of stock and control inventory expenses.
  • Establish staffing level of three and maintain inventory control within operational budget.
  • Supervised transition from manual systems to "live" order entry and inventory control.
  • Claim Handling Customer Service Purchasing Employee Hire/Terminate Inventory Control Scheduling

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8. Service Centers

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high Demand
Here's how Service Centers is used in Service Center Manager jobs:
  • Managed operations for five remote OEM aerospace service centers including set-up of Singapore facility and integration of Paris acquisition.
  • Managed warranty repair orders and audited service centers.
  • Managed day-to-day operation of service centers.
  • Traveled to functions as the subject matter expert in the opening of new Service Centers to include serving as interim manager.
  • Direct and coordinate activities of departments concerned with the production and service of patient service centers including inventory.
  • Lead a Financial Project for all MCS Service Centers in order to increase service capabilities in each facility.
  • Direct all operations of two $42M inventory Distribution Service Centers that service all of North America.
  • Number one of 2 7 Service Centers for Operating Income for the two straight years.
  • Conducted field visits to different service centers to provide assistance in implementing changes.
  • Managed five McCaw Cellular One Service Centers in Texas and in Louisiana.
  • Expanded the North American network of service centers from 4 to 23.
  • Managed Service Centers for 0ne year until training was complete.
  • Service Center Management - Responsible for 15 service centers.
  • Developed Standard Operating Procedures for use in service centers.
  • Order parts and supplies for all service centers.
  • Managed both San Diego and Seattle Service Centers.
  • Reached Top 1/3 ranking among all Service Centers in gross profit % in 2012, 2013 and 2014..
  • Turned around TRICARE service centers, winning Contractor of the Year award Restored strong inter-departmental teams, improving quality of work.
  • Lead, manage and coordinate the operations at the patient service centers of North & Central Florida Region.
  • Manage production and workflow in service centers nationally.

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6 Service Centers Jobs

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9. Process Improvement

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high Demand
Here's how Process Improvement is used in Service Center Manager jobs:
  • Develop efficiency-enhancing process improvements and implemented an internal management system used to track and maintain attendance records and desired attendance.
  • Examined customer service trends in order to effectively capitalize on areas of opportunity for process improvement and increased customer satisfaction.
  • Implemented process improvements and policies to prevent injuries and occurrences, investigated and documented injuries in the Cincinnati Market.
  • Focus on meeting/exceeding goals in a metric focused environment while implementing new process improvements, identify gaps and execution.
  • Conducted performance evaluations and corrective action in a team building format to resolve conflict and facilitate process improvement.
  • Manage process improvement and KPI consolidation projects independently and provide updates and progress reports to senior management.
  • Decreased order processing time 22% by developing and implementing lean manufacturing process improvement techniques.
  • Analyze information obtained in order to identify process improvement and training opportunities.
  • Drive identification and execution of ongoing process improvement opportunities.
  • Initiated process improvements within internal organization.
  • Analyze complaints from providers, referral sources and patients according to processes and work on process improvement plan.
  • Implemented process improvement culture where 50% of staff saved >$10k annually for company.
  • Used metrics and data analysis to drive the continuous process improvements process.
  • Serve on process improvement and QAPI committee
  • Promoted efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities for all team members.
  • Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
  • Worked very closely with associate Coaches and Management developing and strategizing to make process improvements.
  • Improved employment practices and off-boarding processes and procedures through workflow automation and process improvement.
  • Recognized for implementing successful process improvements Achieved exceeds corporate audit score.
  • Analyze KPI reports and develop plans and solutions for process improvements, revise SOPs as necessary.

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2 Process Improvement Jobs

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10. Company Policies

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high Demand
Here's how Company Policies is used in Service Center Manager jobs:
  • Administered new hire training and certification updates regarding safety, hazardous materials, quality assurance and company policies.
  • Managed and monitors company compliance with federal and state regulations and company policies.
  • Implemented company policies in all matters including hiring, disciplinary issues and terminations.
  • Administered compliance of company policies and procedures.
  • Ensured adherence to company policies/procedures.
  • Audit used identified all Local, State, and Federal regulations compliance as well as all internal company policies and procedures.
  • Communicate verbally and in writing with management and personnel to facilitate daily operations; train staff in company policies and procedures.
  • Improved corporate audit score from 71% to 88% by implementing company policies as part of the standard procedures.
  • Ensured adequate training on company policies and procedures, as well as respectful use of company equipment and materials.
  • Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.
  • Provided clear and frequent communication to all employees on service center productivity and company policies and procedures.
  • Comply with all applicable laws, regulations as well as all company policies and procedures.
  • Have knowledge of and comply with all applicable laws/regulations, as well as company policies/procedures.
  • Enforce compliance of all company policies and procedures, safety rules and governmental regulations.
  • Interpret, implement, and enforce Service Center Work Instructions and Company policies.
  • Branch Manager Facilitate and execute company policies, rules, and regulations.
  • Maintain company policies and standards by providing coaching and training to technicians.
  • Complied with all applicable laws/regulations, as well as all company policies/procedures.
  • Trained employees market wide on company policies and procedures.
  • Maintain, educate and enforce company policies and procedures.

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8 Company Policies Jobs

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11. Performance Reviews

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high Demand
Here's how Performance Reviews is used in Service Center Manager jobs:
  • Handled all personnel actions including hiring, performance reviews and coordinated training and development, including certification requirements.
  • Conducted associate performance reviews regularly, established individual goals and ensured completion of relevant training.
  • Conducted monthly performance reviews with lower-level supervisors and reported quarterly performance results to upper-level management.
  • Conduct performance reviews and execute any/all corrective action procedures required within the center.
  • Conducted performance reviews and provided appropriate counseling and disciplinary action when necessary.
  • Appraised personnel activities related to performance and completed annual performance reviews.
  • Prepared and administered monthly, quarterly and yearly performance reviews.
  • Supervised paid and volunteer staff including preparing work performance reviews.
  • Facilitated Staff and training meetings; handled night calls, credit applications, product performance reviews and inventory processing.
  • Develop, evaluate and motivate employees in their performance and conduct annual performance reviews.
  • Take part in hiring staff, performance reviews, and termination of employees.
  • Managed employee succession, performance reviews, new employee recruitment and training.
  • Conduct efficient performance reviews and measure all levels of performance.
  • Supervised employees interview, trained and conduct annual performance reviews.
  • Facilitated staff training, mentoring, and performance reviews.
  • Provided direction and supervision for call center support staff Conducted annual performance reviews and recommended salary increases for staff.
  • Supervised all service center personnel, including hiring, training, working assignments, addressing complaints, termination and performance reviews.
  • Established goals and objectives, set performance criteria, conducted employee performance reviews, and seeked opportunities for professional development.
  • Managed monthly P&L reports, annual inventory, bi-annual audits and personnel performance reviews.

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12. Osha

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high Demand
Here's how Osha is used in Service Center Manager jobs:
  • Prepare and manage safety, security, and loss prevention procedures in accordance with Company, OSHA, and DOT guidelines.
  • Ensured compliance with all DOT and OSHA regulations: to include Federal Inspections, contractor vehicle maintenance, document and credential management
  • Maintained employee files on 30+ employees ensuring Company compliance, OSHA requirements, ADA requirements, and Federal driver logs.
  • Conduct weekly audits of operation to ensure compliance with company, state, federal, OSHA and other governing entities.
  • Work directly with the company Safety Department to meet all company, State, Federal & OSHA requirements.
  • Ensured safety (stayed abreast of all safety/environmental regulations, including OSHA, DOT, & EPA).
  • Maintain clean, safe working environment by complying with company, DOT and OSHA guidelines.
  • Instituted EPA and OSHA regulations to operate and maintain heavy metal removal HVAC systems.
  • Keep operation in compliance with all OSHA, DOT and hours of service regulations.
  • Maintain OSHA safety standards, Federal and State regulation compliance though training and licensing.
  • Managed safety training pursuant to OSHA and company policy with documentation for branch employees.
  • Prepared and kept MVD and OSHA paperwork in compliance.
  • Operate facility in compliance with OSHA and DOT standards.
  • Communicated, educated, and maintained OSHA safety standards.
  • Supervised the OSHA and EPA programs.
  • Maintain all aspects of OSHA.
  • Passed two OSHA facility audits.
  • Set up of New Patient Service Centers according with OSHA and company protocols.
  • Prepared forecasting, OSHA reportables, training, and market conditions reports.
  • ZERO OSHA recordables for hours worked in facility during 2009.

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13. Customer Relations

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high Demand
Here's how Customer Relations is used in Service Center Manager jobs:
  • Provided management-level quality control and problem remediation in resolving service issues while maintaining production efficiency and customer relations.
  • Provided customer relations and personalized counter sales to ensure customer satisfaction.
  • Provide customer relations with oilfield personnel and job preparation.
  • Established and maintained service center strategies for superior customer relations, including service performance, invoice accuracy, and customer service.
  • Provide excellent customer relationships; maintain 98% on-time service to the customers, review sales and customer activity reports.
  • Visited current and new client facilities to develop and maintain customer relationships in order to drive sales.
  • Complete autonomy for staff, daily operations, inventory, employee and customer relations, and profitability.
  • Developed very strong customer relations and instilled the importance of doing so within the service center.
  • Handled all customer relations issues in accordance with company policy and promote a positive shopping experience.
  • Perform customer relations to assure customer satisfaction from beginning to end of client service issues.
  • Provided Agronomic advice in order to increase customer relationships, knowledge and trust.
  • Establish, develop, & maintain customer relationships in coordination with Airbus.
  • Ensured territory freight business growth and strong vendor and customer relationships.
  • Identify and resolve issues while maintaining positive employee and customer relations.
  • Implemented total quality program for product line and customer relations.
  • Established long-term customer relationships through prompt and courteous service.
  • Developed customer relationships by maintaining top notch customer service.
  • Led team of eight employees to improve daily SSC operations; specifically on-hand inventory, customer relations and work flow efficiencies.
  • LEAD CUSTOMER RELATIONS REPRESENTATIVE Cleveland, Ohio Central problem-solver in resolving customer complaint issues.
  • manage, work flow of employees , all sales, all customer relations start to finish

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14. Human Resources

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high Demand
Here's how Human Resources is used in Service Center Manager jobs:
  • Perform all Human Resources activities including hiring, terminations, and administer any necessary disciplinary action throughout Service Center.
  • Assisted directly in development of benefits information used in company Human Resources Intranet site.
  • Identified and made recommendation for Human Resources Services process improvements.
  • Coordinated payroll policies and procedures with Human Resources Business Partners.
  • Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
  • Oversee the administrative tasks associated with resource sharing and support, reporting staff training, human resources and facility/site management.
  • Worked autonomously with sales, safety, human resources, and claims prevention to create growth for my center.
  • Involved in hiring, training, Human Resources, and all other aspects of a Service Center manager.
  • Directed the Human Resources Call Center for all HR related inquiries from over 7,000 employees and managers.
  • Managed inbound calls center operations for an internal Human Resources Call Center, supporting 250,000 employees.
  • Handled Human Resources issues such as hiring, firing and other employee discipline.
  • Administered operations in Northwest Human Resources Service Center with a team of fifteen.
  • Work closely with Human Resources Generalist to process Worker's compensation claims.
  • Handled human resources related issues such as hiring/terminating, payroll, etc
  • Oversee local Human Resources, including hiring and training.
  • Franchise Executive Assistant, Retail Division Administrative Assistant, Human Resources
  • Cross functional leadership with Sales, Operations, andHuman Resources to ensure expectations set forth by executive leadership are met.
  • Implement and control the production schedule.Review and adjust the schedule where needed.Determine and manage the human resources and material resources required.

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3 Human Resources Jobs

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15. Technical Support

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average Demand
Here's how Technical Support is used in Service Center Manager jobs:
  • Developed an operational framework that supported 24/7 Customer and Technical Support.
  • Provided technical support and mobile phone repair for organization and end-users.
  • Conduct in-service training and provide technical support and prepare associated paperwork.
  • Assist client with billing needs, technical support, processing orders, and general customer support.
  • Participated in outside sale calls and technical support in a supportive role to the territory manager.
  • Provided technical support to field irrigation managers in the use of the proprietary Rain Bird software.
  • Supervised a team of 10 to 14 client end user technical support analysts.
  • Provided inbound technical support for troubleshooting mobile phone products, both hardware and software
  • Provided telephone and walk-in technical support to approximately 250 + clients per month.
  • Provided 24 hour technical support to over 500 nationwide associates.
  • Provided technical support for cellular phones and mobile data devices.
  • Provide first line technical support to all technicians and subcontractors.
  • Provided technical support and managed reports for clients.
  • Manage maintenance of equipment and machinery, provide technical support where necessary.
  • Communicated product line improvements to engineering and technical support staff.
  • Provided first responder to technical support issues regarding installation, programming and operational use to both the contractor and end user.
  • Provided customer service and technical support for 11 jcpenney stores, selling electronics, major appliances, and garden equipment.

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16. Direct Reports

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average Demand
Here's how Direct Reports is used in Service Center Manager jobs:
  • Conduct integrity coaching with direct reports for performance and team productivity improvement.
  • Nurtured team that resulted in seven direct reports promoted to management positions.
  • Led and managed 9 direct reports and 15 indirect reports within 8 regions involving 2,000 Toll Booth Attendants.
  • Managed 7 direct reports with 100 indirect reports, servicing 2200 exclusive agents and 62 District Managers.
  • Opened & managed satellite office with a total of 60 direct reports between the two locations.
  • Manage, develop, support, and provide coaching to direct reports and their teams.
  • Reported to the Customer Support Manager with 3 direct reports and 7 indirect reports.
  • Supervised staff of 10 direct reports, 5 remote indirect reports in PNS position.
  • Managed a department of 23 direct reports, supporting 11 states in the Southwest.
  • Trained, coached and evaluated the performance of direct reports.
  • Staffed, managed and motivated a team of direct reports.
  • Managed 3 salaried direct reports and approximately 30 hourly employees.
  • Provided guidance and direction to direct reports and vendors.
  • Managed 5 direct reports and 75+ employees.
  • Staff of 12 direct reports.
  • Manage the facility maintenance of rail yard, preparing schedule and providing 26 multi-craft direct reports in a union setting.
  • Directed and managed a remanufacturing business unit consisting of 50+ direct reports, generating in excess of $12M annually.
  • Led team of 35 direct reports, divided into three teams (Dietary, Recreation Therapy, and C.N.A.
  • Supervised multiple teams of up to 35 direct reports for CWT Global Travel Accounts including their subsidiaries.
  • Supervised 25 direct reports, including 3 working foreman.

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1 Direct Reports Jobs

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17. Logistics

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average Demand
Here's how Logistics is used in Service Center Manager jobs:
  • Involved in managing Logistics/Parts delivery/Parts order process for supporting worldwide services.
  • Administered Logistics Management System productivity tool, enhancing productivity 11%.
  • Supervised employees and operations as well as coordinating third party vendors, managed logistics, operated and maintained all equipment.
  • Oversee logistics operations consisting of 6 managers, 6 supervisors, 100 material handling associates, 4 drivers.
  • Develop, validate, and submit 13.5 million gallons of fuel requirements annually to Defense Logistics Agency-Energy.
  • Facilitated transportation with Beck Industries for Defense Logistics Agency aircraft & Aerospace Ground Equipment tire recycle program.
  • Developed and executed an escalation process to evaluate and improve logistics of 11 divisions by 25%.
  • Supported merger financial savings targets related to logistics, which total $17 million annually.
  • Direct inbound and outbound logistics operations, such as transportation or warehouse activities, safety.
  • Manage logistics of shipping and delivery using company trucks and cost efficient common carriers.
  • Manage the 24 and 7 operations of offshore communications service personnel and their logistics.
  • Plan and coordinate logistics for annual staff conference for international ministry team.
  • Implemented all new logistics based on the new needs of our facilities.
  • United States Army Officer, Captain, Quartermaster (Supply and Logistics)
  • Control a $420K logistics budget and identify cost-saving opportunities.
  • Developed 3PL and 2PL logistics program in warehousing and distribution.
  • Solved Middle East logistics issues.
  • Managed personnel, coordinated delivery logistics, controlled inventory, and repaired and restored upholstered and wooden furniture.
  • Developed daily logistics plans for safe and efficient route management (inbound and outbound) and shipment control.
  • Completed project for the USACE contract in Balad Iraq Establishing logistics operations in Southern Iraq, Basra to Port Um Qsar

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18. Revenue Growth

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Here's how Revenue Growth is used in Service Center Manager jobs:
  • Led multiple large metro operations to record years of year-over-year revenue growth while consistently exceeding annual profitability targets.
  • Directed major improvements in service (to 98%), productivity and revenue growth to the top tier in company.
  • Lead local Management, Sales, Service, and Administrative Team to exceed company profit and revenue growth goals.
  • Managed daily operations with a primary focus on driving revenue growth while increasing profit and managing risk.
  • Received consecutive quarterly STAR awards for account and revenue growth and was promoted to Service Center Manager.
  • Worked in partnership with the sales team to strategically plan and work to increase revenue growth.
  • Initiated and improved processes to improve revenue growth, productivity, and customer service directives.
  • Developed sales techniques of each customer service representative to drive revenue growth.
  • Managed sales team responsible for revenue growth and personally performed sales activity.
  • Led Region consecutively in revenue growth every year.
  • Achieved 23.9% revenue growth in 1999, and 16.5% in 2000.
  • Attained 20% revenue growth three years in a row.
  • Provide coaching and professional development to 17 Xfinity service representatives with a focus on consumer experience while driving incremental revenue growth.
  • Manage a staff of 40 Strong Moral/Good Culture 10%+ Sales and Revenue growth from 2011-2013

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19. LTL

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Here's how LTL is used in Service Center Manager jobs:
  • Managed the operation of a 20 dock door LTL consisting of 16 drivers, 2 office associates, and 1 supervisor.
  • Manage all aspects of running a 61 door Two million pounds a day LTL service center & Freight assembly center.
  • Managed all aspects of an LTL trucking terminal, a large part of which included interfaces with DOT, FMSCR.
  • Manage the operations of a mid size LTL freight terminal including a leadership team consisting of 2 supervisors.
  • Lead, educate & develop a staff of 25 employees in all areas of an LTL freight operation.
  • Hired by the LTL segment president to lead a performance turnaround of the service center in Atlanta.
  • Obtain new business and solicit shippers' accounts for freight transportation in the LTL market.
  • Monitored all aspects of daily LTL operations, including pickups, delivery, and movement.
  • Manage day to day Operations for LTL Freight Company.
  • Oversee a 200+ door LTL break-bulk facility.
  • Service Center Manager for LTL transportation company.
  • Provided training and operational methods for loading and unloading of aircrafts, LTL trucks and cargo vans.
  • managed approximately 38 employees in the daily ltl operations.

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20. Customer Base

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Here's how Customer Base is used in Service Center Manager jobs:
  • Travel to all stores and one on one receptivity of all store personnel to satisfy customer based on their needs.
  • Maintain the office in a professional and courteous manner, securing new and existing customer base as well as vendors.
  • Develop and grow current customer base to include sales and marketing, along with complete P&L responsibilities.
  • Partnered with sales and local vendors to improve operating margin by increasing customer base and negotiating vendor contracts.
  • Maintain a strict budget with the goal of increasing our customer base and achieving a higher profit margin.
  • Integrated multiple customer bases resulting in 50% improvement in call handling efficiency and reduced costs.
  • Maintained relationships with 800+ customer base averaging $65,000 in weekly rental revenue.
  • Cultivated new customer base and retained current accounts, collaborating with sales staff.
  • Doubled customer base and profits, preparing the business for sale.
  • Lead sales effort to achieve sustainable, profitable customer base growth.
  • Increased customer base by 25% over previous 3 yr.
  • Increased the customer base and reduced customer losses.
  • Increased customer base 10 fold in 2 years.
  • Manage service center customer base and vendors.
  • Provide superior service to the customer bases.
  • Grow customer base and product line.
  • Increased customer base by 14%.

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21. New Accounts

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Here's how New Accounts is used in Service Center Manager jobs:
  • Worked progressively from New Accounts Representative to Assistant Branch Manager.
  • Established new accounts and increased revenue with existing accounts, successfully establishing a major company presence in the area.
  • Developed and managed new accounts which increased sales revenue by over 20%.
  • Achieve sales goals, maintain present accounts and establish new accounts.
  • Drive & develop new accounts and extra services.
  • Yielded a $36,000 increase on new accounts.
  • Secured 37 new accounts within the first year.
  • Opened new accounts with product vendors.
  • Increased sales by obtaining new accounts as well as promoting and scheduling preventativemaintenance.
  • Assisted sales team in securing new accounts; set up inside sales/account management function for new business development.

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22. Inventory Management

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Here's how Inventory Management is used in Service Center Manager jobs:
  • Inventory Management - Executed all duties related to analyzing and allocating inventory expenses across the business unit.
  • Provided security and custom control, inventory monthly auditing, inventory management, performed weekly payroll entry.
  • Inventory Management: Personnel Administration: Established and maintained personnel records for employees.
  • Controlled Inventory Management, and annual physical inventory.
  • Manage all aspects of daily operations including inventory management, sales, payroll, billing, legal, and financial.
  • Trained and monitored store staff in sales, providing high levels of customer service, cash management and inventory management.
  • Inventory management - * Rewrote picking and receiving work instructions and updated on-boarding process for new hires.
  • Processed warranties, cycle counts, and inventory management systems.
  • Inventory management and cost control.
  • Maximized service and repair efficiencies and sales opportunities by executing effective inventory management.
  • Directed all tool builds, equipment maintenance, shipments, and inventory management ensuring streamlined work actives and successful job execution.
  • Expanded responsibilities of the group by provisioning all devices, hardware repairs, field support, and all inventory management.
  • Inventory Management BOM control, cycle counting, MIN/MAX control, Days on Hand control.

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23. Day-To-Day Operations

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Here's how Day-To-Day Operations is used in Service Center Manager jobs:
  • Managed day-to-day operations of service center with average annual revenues approximately of $1M.
  • Involved in day-to-day operations including customer interaction, customer service, and invoicing orders.
  • Supervised day-to-day operations of service center operations to repair and service equipment.
  • Act as a key partner in the functional scope of the Service Center while managing the day-to-day operations and escalations process.
  • Managed day-to-day operations of after sales service center with average annual revenues approximately of $ 2M plus.
  • Managed day-to-day operations ensuring daily client services and workload objectives were met on time and accurate.
  • Developed strategies to meet business goals, and lead team in day-to-day operations.
  • Managed the day-to-day operations of the safety business unit within the refinery.
  • Directed the day-to-day operations of 40 door facility while supervising 50 employees.
  • Managed the day-to-day operations of the Arlington branch office.
  • Managed day-to-day operations at three District offices.
  • Lead and coordinate day-to-day operations to ensure SC is running at full capacity, thus keeping trucks running at full productivity.
  • Supervised the day-to-day operations of the Johnstone Service Center and a staff of 10 employees.

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24. Key Performance Indicators

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Here's how Key Performance Indicators is used in Service Center Manager jobs:
  • Evaluated and redesigned nearly all functional groups' management processes for key performance indicators including collections, quality, and productivity.
  • Drive consistent achievement of organizational key performance indicators; evaluate performance vs. cost trade-offs.
  • Developed strategy and implemented tactics focused on meeting key performance indicators.
  • Lead teams to exceed the division's key performance indicators through coaching, monitoring tools and analyzing reporting data.
  • Coached team members on key performance indicators and employee engagement.
  • Establish and oversee the implementation of Key Performance Indicators (KPIs).

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25. Customer Complaints

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Here's how Customer Complaints is used in Service Center Manager jobs:
  • Resolved customer complaints by investigating problems, developing solutions and making recommendations to cooperate management.
  • Handled customer complaints and service Center requirements.
  • Resolved customer complaints and provided assistance.
  • Reviewed customer complaints and tracked resolutions.
  • Learned an extensive parts and product line in order to assess customer needs and help troubleshoot customer complaints.
  • Cashier, Sales, Train new employees, Accounts Receivable, Customer Service Specialist, Customer complaints
  • Maintained a repair success rate of 94% or better reducing return repairs and customer complaints.
  • Handle all customer complaints and issues and ensure the problem is resolved to the highest quality.
  • Reduced customer complaints by over 12% by helping to implement customer escalation resolution process.
  • Manage resolution of customer complaints and 'voice of customer' using 'closed-loop feedback' process.
  • Assist end user on computer parts compatibility and customer complaints.
  • Resolve customer complaints with a positive and reassuring outlook.
  • Resolve customer complaints and repair concerns to satisfaction.
  • Resolve customer complaints regarding sales and service.
  • Investigate customer complaints and resolve problems.
  • Resolve customer complaints and concerns.
  • Resolved customer complaints and issues.
  • Resolve customer complaints and grievances.
  • Resolve customer complaints regarding sales and service Train workers in proper operational, technical procedures, and functions.
  • Handle customer complaints and resolutions in a timely manner.

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26. Sales Goals

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Here's how Sales Goals is used in Service Center Manager jobs:
  • Manage sales goals in a call center of up to 24 Customer Service Representatives and 3 Sales Representatives.
  • Increased profits by eliminating independent distributors and absorbing sales and service responsibilities achieving 105% of sales goals.
  • Exceeded sales goals on a monthly, quarterly, and yearly basis by 15% or more.
  • Coordinate sales, marketing and develop promotional campaigns in order to achieve sales goals and growth.
  • Develop sales teams to achieve the established financial plans, sales goals and customer service objectives.
  • Monitored sales goals and developed initiatives to enable employees to meet and exceed these goals.
  • Work closely with upper management and staff to ensure all sales goals are met.
  • Motivated team members to achieve sales goals to accomplish #1 sales rankings consistently.
  • Established sales goals for the staff and generation of outside sales.
  • Review reports to check on sales goals and give updates.
  • Excelled at efficiently meeting corporate sales goals with minimal loss.
  • Meet and succeed sales goals provided by the company.
  • Established sales goals and maintained profitable pricing structure for multi-million dollar organizations.

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2 Sales Goals Jobs

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27. Staff Members

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Here's how Staff Members is used in Service Center Manager jobs:
  • Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
  • Developed, Coached, and Motivated up to 17 staff members to achieve sales objectives through premium Customer Service.
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
  • Manage and develop key financial metrics by educating all staff members on how to make financially responsible decisions.
  • Continue to provide ongoing training to 6 staff members in order for them to achieve their potential.
  • Conduct or arrange for ongoing technical training and personal development classes for staff members.
  • Coached staff members in integration of customer relations with sales performance.
  • Promoted staff members based on identified potential and talent.
  • Mentored 3 staff members into first line management positions.
  • Supervised a team of 32 call center staff members.
  • Recruit staff members and oversee training programs.
  • Complete employee appraisals for all staff members.
  • Assisted sales staff members on sales calls.
  • Managed department with 25-30 staff members.
  • Hire staff members in my department.
  • Supervised 32+ full-time staff members.
  • Coached and mentored over 50 staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Coordinated with senior staff members to design pro-bono engagements between clients and MBA consultants.
  • Interact well with staff members, resolve problematic situations in a diplomatic manner.

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28. Service Levels

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Here's how Service Levels is used in Service Center Manager jobs:
  • Introduced Workforce and Time Management processes improving agent adherence, availability and service levels.
  • Managed approximately 30 couriers ensuring efficient route development and on time service levels.
  • Monitor staffing resources for reallocation of functions to maintain established service levels.
  • Reduced location turnover while improving policy compliance and client service levels.
  • Assisted Branch management including Vice President of department with daily operations of branch, ensuring service levels were met and maintained.
  • Improved service levels from initial 42% to goal and hit 90% despite >20% annual call volume increase.
  • Work with patient service center team leadership to devise ways to trouble shoot, maintain and improve daily service levels.
  • Manage the daily operation of the Payroll Service Center to ensure that call service levels are being met and maintained.
  • Improved service levels by over 400% for call abandonment rate, availability and speed of answer.
  • Partnered daily with sales managers and field sales associates to ensure service levels were achieved.
  • Managed service levels and handle time under tight headcount restrictions and 24x7 staffing requirements.
  • Plan service levels and daily mix based on budgeted $ for fuel/labor.
  • Measured performance metrics to ensure service levels were met and or exceeded.
  • Maintained highest service levels for these key customers
  • Provided recommendations for process improvements that lead to increased efficiencies, reduced costs, and overall improved service levels.

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29. Phone Calls

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Here's how Phone Calls is used in Service Center Manager jobs:
  • Communicate daily via inbound and outbound telephone calls with accounts and affiliates, answering questions and troubleshooting technical problems.
  • Correspond with branches via email notifications or phone calls to verify payroll is accurate & complete.
  • Answer phone calls and respond to voice messages.

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30. Project Management

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Here's how Project Management is used in Service Center Manager jobs:
  • Introduced light project management methodology to manage short term process improvement projects to ensure accountability and timeliness of the projects.
  • Ensured effective resource utilization and strong collaboration with tech and project management teams.
  • Handled all aspects of project management and ensured customer satisfaction was maintained.
  • Provided project management for direct and business to business installations/upgrades.
  • Lead project management for site business resiliency planning and preparation.
  • Developed solid project management skills, successfully resolving system integration issues in fast-changing, large-scale, IT enterprise.
  • Created new processes in UX design, change management, project management, and requirements definition.
  • Partnered with Project Management team to ensure project costs and tasks are completed as planned.
  • Forged/Managed a Global Engineering CRM for customers, sales project management, and quality.
  • Managed program strategies, project management & activities at the Center.
  • Project Management: Led my cost center through numerous implementations and deployments of regional and country projects, programs and initiatives.
  • Completed Skillpath Fundamentals of Project Management class and Toyota Production System (TPS) 2S and 5S Lean Management training.
  • Project Management Portfolio Included: Project Sponsor of the Alertus Emergency Management System (EMS).

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3 Project Management Jobs

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31. Action Plans

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Here's how Action Plans is used in Service Center Manager jobs:
  • Improved employee performance by developing a bonus program with defined goals, objectives, and action plans for all departments.
  • Defined and implemented action plans to improve my station's daily shipping, delivery, and distribution services.
  • Developed and implemented client specific action plans based on claims experience with a 98% retention ratio.
  • Analyze claims data, identify trends, develop and execute action plans to improve results.
  • Researched root cause of issues, recommended improvements in existing processes and implemented action plans.
  • Prepare and implement action plans to ensure planned productivity and service goals are achieved.
  • Monitor loss cost objectives, via Best Practices and implement action plans.
  • Work with local government Emergency Service Providers to establish disaster action plans.
  • Submit various financial and operational reports and action plans as directed.
  • Prepare action plans and schedules to identify specific targets.
  • Identified opportunities for improvement and execute action plans to improve efficiencies.
  • Assessed KSI/KPI indices and associated action plans for continuous improvement.

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32. Service Technicians

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Here's how Service Technicians is used in Service Center Manager jobs:
  • Direct supervision of Delivery Drivers, Customer Service Representative, Service Technicians, and Sales Representative.
  • Assigned to manager position in order to recruit, train and supervise 15+ customer service representatives, service technicians and cashiers.
  • Identify needs and implement training for drivers, service technicians, and office staff.
  • Managed service technicians and trained new technicians on proper service and repair techniques.
  • Directed Parts Manager, service technicians and administrative staff totaling 23 employees.
  • Conducted Safety Meetings weekly for all drivers and Service Technicians.
  • Directed service technicians and administrative staff totaling 16 employees.
  • General auto repair business - 8 service Technicians.
  • Assign jobs/tasks to service technicians.
  • Managed all ESP field service technicians, ESP spooler operators, cable shop technicians, and field service budget and expenses.
  • Managed depot repair facility for wireless LAN barcode scanner and field service technicians.

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29 Service Technicians Jobs

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33. Performance Management

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Here's how Performance Management is used in Service Center Manager jobs:
  • Motivate teams, helping them deliver on their commitments and development objectives including skill development and performance management.
  • Monitored call volume to forecast workforce scheduling and determine performance management statistics.
  • Supported the total performance management and Contact Center Quality initiatives.
  • Influenced, supervised and evaluated employee performance using performance management.
  • Maintained performance management functions coordinating routine performance evaluations.
  • Provided leadership and direction to team of 20 non-exempt staff members through effective performance management.
  • Created Job descriptions along with performance management goals and stretch goals.
  • Evaluate team members in accordance with performance management programme and share feedback on regular basis.

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34. Corrective Action

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Here's how Corrective Action is used in Service Center Manager jobs:
  • Coached bottom performers, developed performance improvement plans, and implemented corrective actions as needed.
  • Maintained attendance and performance records along with performing corrective action when necessary.
  • Identified complex contractual documentation issues and initiated corrective action as required.
  • Demonstrated intolerance for sub standard performance and took appropriate corrective action.
  • Conducted all Safety/Accident investigations and follow ups and performed Corrective Action.
  • Develop and administer corrective action and performance improvement plans.
  • Review and analyze performance metrics such as P&L, Budget & KPI's and take corrective action when applicable.
  • Conducted weekly coaching, feedback and development sessions, which recognized strong performance and corrective action for poor performance.
  • Performed employee performance appraisals and set goals, monitored calls and provided feedback or corrective actions to reps.
  • Monitor programs on a regular basis and initiate corrective action to ensure support of the operating programs.
  • Handled hiring of new associates, follow-up, giving redirection and taking corrective action as needed.
  • Supervised all employees reporting to the service center, including coaching and administering corrective action.
  • Led corrective actions to swiftly address customer billing errors and/or complaints.
  • Analyzed delinquency trends and submitted corrective action plans to EVP.
  • Prepare and present Corrective Action plans for customer issues.
  • Assessed staff performance, providing recommendations for areas in need of improvement and implementing corrective action plans when necessary.
  • Performed Inspections and took corrective actions as needed to insure services were provided as needed.

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35. Ensure Compliance

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Here's how Ensure Compliance is used in Service Center Manager jobs:
  • Conduct audits on incoming staff, including contingent staffing records to ensure compliance with regulatory and organizational hiring standards and requirements.
  • Identify and develop necessary training and processes to ensure compliance with Medicare requirements.
  • Monitor and ensure compliance with Volt and client policies and procedures Maintain relationships with the client to use as company reference.
  • Audit and monitor work authorization, professional licenses, certifications and registrations for employees and contingent workforce to ensure compliance.
  • Establish operational objectives and work plans, and delegate assignments to deputy managers to ensure compliance with client requirements.
  • Monitored all transportation operations to ensure compliance to company policy & DOT regulations, as well as customer satisfaction.
  • Perform monthly audits of the stores, inventory and paper work to ensure compliance with M&P.
  • Perform periodic audits on transactions to ensure compliance with the Procurement Purchase Card policy and enforce escalation process.
  • Analyze structure, methods and performance of service center operations to ensure compliance with standard operating procedures.
  • Designed quality-assurance processes to ensure compliance with defined objectives, strategies, and budgets.
  • Monitored support of Self Service transactions, JCAHO documentation, evaluations, disciplines and licensure compliance.

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1 Ensure Compliance Jobs

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36. Cost Control

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Here's how Cost Control is used in Service Center Manager jobs:
  • Charged with the identification, development and implementation of operational and labor cost control strategies; evaluate purchasing and capital expenditures.
  • Implemented formal budgeting and cost controls that guided the center from losses to a consistent profitable operation.
  • Exceeded operating profits/plan each of the 6 years through cost control and driving up occupancy.
  • Managed P&L, cost control, coordination with sales, and facility.
  • Cost controls, profit and loss statement accountability, hiring and building a team.
  • Implemented procedures and cost controls which resulted in record profitability for the station.
  • Led cost control, site safety and the implantation of strategic company initiatives.
  • Administered cost controls, budgets, account collections, and sales reporting.
  • Established cost control procedures to increase forecasts tonnage and increase revenue.
  • Manage all areas to ensure efficient terminal cost control.
  • Initiated cost controls in purchase of spare parts from vendors resulting in average margins of 28%.

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37. Business Development

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Here's how Business Development is used in Service Center Manager jobs:
  • Increased shipment count and revenue margins through collaborative efforts with Operations and Business Development.
  • Managed all aspects of LTL operations in addition to business development/expansion.
  • Supported sales team in customer service commitments and business development opportunities.
  • Analyzed business developments and monitored market trends.
  • Full P&L responsibility for all planning, staffing, business development, and customer service.
  • Managed the credit underwriting and new business development functions of the Spokane Dealer Center.
  • Spearheaded business development efforts, which resulted in an 11.9% increase in sales.
  • Solicit aftermarket sales opportunities and new business development for service / parts.
  • Prepared monthly reports to management regarding Service Center activities, operations, and continuous improvement and business development opportunities.

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2 Business Development Jobs

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38. Company Goals

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Here's how Company Goals is used in Service Center Manager jobs:
  • Assist Service Center Manager with increasing productivity and meeting company goals.
  • Manage day to day operations of entire store, focusing on customer first situations while still maintaining company goals.
  • Coach and mentor associates towards company goals and objectives and assist associates in reaching career goals.
  • Supervised, trained, and developed employees to reach and exceed company goals monthly.
  • Exceed company goals and expectations for efficiency and controlling cost during the operations.
  • Developed, trained, and motivated workforce to exceed all company goals.
  • Trained, motivated and disciplined employee's to achieve company goals.
  • Coordinated all aspects of the business to consistently surpass company goals.
  • Conduct daily shop goal assessments to meet company goals/budgets.
  • Maintain sales that exceeded company goals.
  • Achieved 8% revenue growth and 10 profit Reduced skips and cancels and exceeded company goals

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39. Fedex

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Here's how Fedex is used in Service Center Manager jobs:
  • Administered all aspects of FedEx-Viking merge ensuring new company policies, procedures, and culture were adhered to within our station.
  • Received the FedEx Corporate Account Service Center Manager Award for producing the highest service levels and revenue growth for corporate accounts.
  • Maintained good relationships with large parcel companies and negotiated discounted accounts with UPS, FEDEX, and DHL.
  • Performed Quarterly Snapshot inspections to ensure all procedures were followed per FedEx Corp policy.
  • Scheduled appointments for vendors to make on site repairs at FedEx facilities nationwide.
  • Oversee service center operations for the world renown FedEx Corporation.
  • File paper work and FedEx monthly paperwork to corporate.
  • Manage a team of 18 Managers and Supervisors (who oversee 185 employees) at FedEx Freight's SW Atlanta facility.
  • Selected to train existing Kinkos team member in FedEx customer service procedures prior to the merger of the two companies.
  • Managed and supervised the FedEx Freight Inc service center in Boise, Id for the last 17 years.
  • Managed all operations in the Northern half of the Arizona market for Fedex Freight.
  • Achieved, "Recipient of the FedEx Freight All-Star Award" two years consecutively.

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40. Preventative Maintenance

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Here's how Preventative Maintenance is used in Service Center Manager jobs:
  • Monitored and ensured stringent adherence to DOT regulations, administered preventative maintenance and safety programs, and performed meticulous records management.
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Developed a Preventative Maintenance program for FedEx freight nationwide.
  • Perform repairs and preventative maintenance on customer vehicles.
  • Learned various types of preventative maintenance on various types of vehicles.
  • Schedule all preventative maintenance and repairs.
  • Performed all top side and bottom side work (oil changes or preventative maintenance services) Opened and closed the store.

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41. Oil Changes

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Here's how Oil Changes is used in Service Center Manager jobs:
  • Promote the sales of tires, oil changes and all other services offered by the auto center.
  • Handled store functions such as oil changes, filter replacements, stock and customer service/sales.
  • Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups.

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42. Annual Sales

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Here's how Annual Sales is used in Service Center Manager jobs:
  • Managed within annual budget, and exceeded annual sales goals by 5% in deposit, loan, and membership.
  • Recruited, hired, trained and supervised 18 employees with $800,000 plus in annual sales.
  • Managed $25M annual sales service business unit while maintaining $3.5M inventory.
  • Coordinate account management of approximately $2.3 million in annual sales.
  • Manage 20 client accounts generating $450K in annual sales.
  • Increased parts sales by 73%, from 48k to 300k in annual sales.
  • Improved annual sales by 48%.

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43. Cost Savings

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Here's how Cost Savings is used in Service Center Manager jobs:
  • Provided main Macintosh computer training to other designers, contributing to increased productivity and cost savings vs. hiring outside consultant.
  • Identify financial and operational opportunities for improvement and execute action plans for improvement and cost savings.
  • Applied leadership skills to restructure overall operations resulting in substantial cost savings.
  • Negotiate with vendors on all maintenance repairs and services to insure cost savings while still ensuring the best quality repairs.
  • Researched and qualified a new polymers supplier for ABS resin which resulted in an annual cost savings of $110K.
  • Realized annual cost savings of $.3M from store staff level reductions as a result of store procedure modifications.
  • Restructured provider contracts and services, contributing to a cost savings of nearly $2MM annually.
  • Eliminated 45,000 unpaid miles resulting in annual cost savings of $31,500 in fuel and equipment.
  • Cost Savings Projects that include 40K in first year, and 80k in Second Year.
  • Delivered $3M in cost savings in 18 months to North America Region.
  • Create and implement cost savings through LEAN initiatives.
  • Recommended processes and concepts to improve movement efficiencies, cost savings and profitability as applicable.
  • Recognized $12,000 in annual Purchased Pick Up and Delivery cost savings through conversion of Charlottesville operation to direct DHL control.
  • Implemented a secure FTP solution with complementing workflow engine resulting in a cost savings of$64,560 per year.
  • Realized process improvements and cost savings as a member and leader of Kaizen, continuous improvement teams.
  • Implemented Green cost savings strategy and worked with vendors to reduce linen expenses by 50%.
  • Received CWT Rising Star Award for cost savings initiatives from iSelect that saved $.5M.

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44. Customer Retention

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Here's how Customer Retention is used in Service Center Manager jobs:
  • Provided outstanding customer service that established customer loyalty and secured customer retention.
  • Worked with customers to ensure satisfaction to increase overall customer retention.
  • Improved customer retention through improved customer service.
  • Utilized outstanding customer service skills to exceed customer retention metrics, and maintain the highest possible customer satisfaction ratings.
  • Focused on customer retention, customer satisfaction, customer visitations, and revenue growth.
  • Increased customer retention through excellence in service.
  • Implement customer retention strategies to minimize customer losses and develop local marketing strategies to attain new customers.
  • Build relationships with customers that will allow them to understand their needs and fit to ourproducts/services improving customer retention and sales.

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45. Company Standards

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Here's how Company Standards is used in Service Center Manager jobs:
  • Performed detailed roof analysis with recommendations and photographs following established company standards.
  • Plan, direct and supervise the work and productivity levels of Associates to ensure company standards are met or exceeded.
  • Managed and trained staff of technicians to adhere to company standards of fast and efficient customer service and installation.
  • Performed Marketing & Promotional activities as appropriate to grow overall Financial Services business and meet company standards for growth.
  • Work with various Divisions to make sure customer needs and company standards are being upheld.
  • Implemented ideas and projects to improve on company standards creating a safer work environment.
  • Oversee sales and service teams to ensure company standards are met or exceeded.
  • Oversee merchandising efforts to ensure the store was 100% to company standards.
  • Operate service center in compliance with DOT, OSHA and company standards.
  • Hired, trained and developed associates following company standards and policies.
  • Trained all employees to company standards.

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46. Annual Budget

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Here's how Annual Budget is used in Service Center Manager jobs:
  • Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Prepare annual budget and monitor branch operating statements.
  • Involved in planning of annual budgets, sales reports, and long range plans for business growth.
  • Proposed annual budgets and financial planning for the year s sales and margin growth.
  • Exercise approval authority over annual budgets, capital expenditures, and pricing models.
  • Managed the annual budget for the Television Service Center (TVSC).
  • Plan annual budgets to ensure maximization of resources and meet corporate goals.
  • Managed a facility with an annual budget of $48M.
  • Build an annual budget and manage to those parameters.
  • Led Information Solutions Service Center, including Helpdesk and Operation Architecture, with annual budget of $4 million.

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47. Corporate Office

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Here's how Corporate Office is used in Service Center Manager jobs:
  • Develop and build relationships with business community, vendors and cross-departmentally with off-site corporate office stakeholders and support staff.
  • Reviewed, calculated and submitted weekly payroll information to corporate office.
  • Managed multiple concurrent projects (lasting 3 to 6 months); frequent travel to Corporate Office (MI).
  • Communicate directly with Sprint service representatives to handle escalations for issues that require assistance from Sprint's corporate office.
  • Handled all budgeting for service center - reported to corporate office when major repairs or replacements were needed.
  • Managed the executive benefits program, and employee handbooks for the corporate office.
  • Worked with corporate office to increase sales of services.
  • Prepared monthly closing reports to corporate office.
  • Managed $ 1.9 MM inventory and tracked sales and reported to corporate office.

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48. Performance Standards

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Here's how Performance Standards is used in Service Center Manager jobs:
  • Drafted and implemented policies, procedures, attendance policy, call quality attributes, performance standards and implemented motivational incentive program.
  • Track various productivity and performance standards to ensure that established levels are achieved, especially during high activity periods.
  • Monitored employee performance, implement individual development plans, and evaluated employees against clear performance standards and Company policies.
  • Developed performance standards and evaluate performance.
  • Establish goals that will increase productivity, through coaching and training, and offered constant feedback for set performance standards.
  • Hired, coached and evaluated service center personnel based on performance standards.
  • Establish quotas and performance standards.

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49. OS

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Here's how OS is used in Service Center Manager jobs:
  • Demonstrate awareness and compliance with loss prevention and safety policies and/or procedures.
  • Redefined service center and warehouse positions, established hourly production standards.
  • Solicited for skilled individuals for possible inclusion in our organization
  • Scrutinized key control program, verifying 75 equipment and facility keys, assuring positive control for $35M in fuel assets.
  • Developed client contact software to track client contacts, outcomes and internal staffing costs.
  • Created partnerships with LA County libraries, schools, and malls to feature EPESC kiosks
  • Profit and Loss for Five Center Locations / Hiring, Training and Developing Employees.
  • Performed all the general responsibilities of a CSM and all diagnostics.
  • Review profit and loss statements and identify areas for improvement.
  • Replace belt, hoses, pulleys, valve cover gaskets.
  • Repair and diagnose front end repairs.
  • Diagnose general maintenance repairs and services.
  • Created productivity reports to help reduce overall cost and increased picking efficiencies; dropping labor cost by 4.6%.
  • Prepared weekly student employment newsletter, which announced employer interviews, job fairs, symposia and other events.
  • Handled the conception and implementation of cost cutting measures, along with streamlining workflow procedures for the office.
  • Communicate with parts vendors on a regular basis to negotiate best possible parts and shipping rates.
  • Strategized, developed proposal & budget for EPESC Green Tea Talks monthly event series.
  • Improved business efficiency through the development of job cost estimation and project tracking system.
  • Onboarded new customers by reviewing SLA and performed support cost analysis and negotiations.
  • Administered medications, checked vital signs, Dextrosticks and dressing changes PRN.

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50. Bank Deposits

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low Demand
Here's how Bank Deposits is used in Service Center Manager jobs:
  • Handled cash and credit transactions, including transactions between the cash drawers and safe and daily bank deposits and cash drops.
  • End of day closings, bank deposits and trial balance reviews/collections.
  • Counted cash drawers and made bank deposits.

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Service Center Manager Jobs

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20 Most Common Skills For A Service Center Manager

Customer Service

23.6%

Safety Procedures

21.5%

Office Personnel

8.5%

ISO

7.1%

Service Department

4.5%

Daily Operations

4.4%

Inventory Control

3.6%

Service Centers

3.3%

Process Improvement

2.8%

Company Policies

2.6%

Performance Reviews

2.6%

Osha

2.4%

Customer Relations

2.0%

Human Resources

1.9%

Technical Support

1.8%

Direct Reports

1.7%

Logistics

1.5%

Revenue Growth

1.4%

LTL

1.4%

Customer Base

1.4%
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Typical Skill-Sets Required For A Service Center Manager

Rank Skill
1 Customer Service 19.2%
2 Safety Procedures 17.5%
3 Office Personnel 6.9%
4 ISO 5.8%
5 Service Department 3.7%
6 Daily Operations 3.6%
7 Inventory Control 2.9%
8 Service Centers 2.7%
9 Process Improvement 2.3%
10 Company Policies 2.1%
11 Performance Reviews 2.1%
12 Osha 1.9%
13 Customer Relations 1.6%
14 Human Resources 1.6%
15 Technical Support 1.5%
16 Direct Reports 1.4%
17 Logistics 1.2%
18 Revenue Growth 1.2%
19 LTL 1.1%
20 Customer Base 1.1%
21 New Accounts 1.1%
22 Inventory Management 1.0%
23 Day-To-Day Operations 1.0%
24 Key Performance Indicators 0.9%
25 Customer Complaints 0.9%
26 Sales Goals 0.8%
27 Staff Members 0.8%
28 Service Levels 0.8%
29 Phone Calls 0.7%
30 Project Management 0.7%
31 Action Plans 0.7%
32 Service Technicians 0.7%
33 Performance Management 0.7%
34 Corrective Action 0.6%
35 Ensure Compliance 0.5%
36 Cost Control 0.5%
37 Business Development 0.5%
38 Company Goals 0.5%
39 Fedex 0.5%
40 Preventative Maintenance 0.5%
41 Oil Changes 0.5%
42 Annual Sales 0.5%
43 Cost Savings 0.5%
44 Customer Retention 0.5%
45 Company Standards 0.4%
46 Annual Budget 0.4%
47 Corporate Office 0.4%
48 Performance Standards 0.4%
49 OS 0.4%
50 Bank Deposits 0.4%
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35,770 Service Center Manager Jobs

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