What does a service center manager do?

A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Service center manager responsibilities
Here are examples of responsibilities from real service center manager resumes:
- Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
- Provide security and custom control, inventory monthly auditing, inventory management, perform weekly payroll entry.
- Implement OSHA and safety training programs, perform monthly safety inspections, conduct safety training and MSDS control.
- Be knowledgeable regarding Medicare, Medicaid and insurance regulations.
- Ensure delivery of high quality customer service and timely resolution of complex payroll issues.
- Maintain quality standards and high levels of customer satisfaction for well-establish manufacturer of windows and doors.
- Develop and implement standard operating procedures, HIPAA privacy and security policies to ensure compliance of daily business operations.
- Participate in Kaizen projects in order to identify process changes that increase the overall effectiveness and efficiency of the facility.
- Reduce risk of long term outages by proactively maintaining and monitoring the client's infrastructure and system within an ITIL framework.
- Pilot the first remote repair depot with field service for this California OEM monitor and PC manufacturer.
- Hire to address packing performance, floor leadership, GMP, and employee morale.
- Cover process, steam, and water OS positions as necessary.
- Create monthly workshops, create flyers and organize upcoming events.
- Establish and implement ITIL base tiered support structure of application support function for mission critical applications.
- Design and engineer station sortation layout to maximize productivity and to integrate new home delivery process in station during holiday season.
Service center manager skills and personality traits
We calculated that 13% of Service Center Managers are proficient in OSHA, LTL, and Payroll. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Service Center Managers that have these skills listed on their resume here:
- OSHA, 13%
Ensured compliance with all DOT and OSHA regulations: to include Federal Inspections, contractor vehicle maintenance, document and credential management
- LTL, 8%
Managed all aspects of LTL operations in addition to business development/expansion.
- Payroll, 7%
Ensured delivery of high quality customer service and timely resolution of complex payroll issues.
- Provide Technical Assistance, 6%
Assisted as needed on remote sites to provide technical assistance to customer and company personnel.
- Customer Satisfaction, 4%
Collaborated with customers to more effectively meet their individual requirements and requests, increasing sales and improving customer satisfactions.
- Direct Reports, 4%
Nurtured team that resulted in seven direct reports promoted to management positions.
Common skills that a service center manager uses to do their job include "osha," "ltl," and "payroll." You can find details on the most important service center manager responsibilities below.
Communication skills. One of the key soft skills for a service center manager to have is communication skills. You can see how this relates to what service center managers do because "top executives must be able to convey information clearly and persuasively." Additionally, a service center manager resume shows how service center managers use communication skills: "resolved customer issues and coordinated communication between marketing and network departments. "
Leadership skills. Another soft skill that's essential for fulfilling service center manager duties is leadership skills. The role rewards competence in this skill because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." According to a service center manager resume, here's how service center managers can utilize leadership skills in their job responsibilities: "provide assistance and training to all of the service center management staff for influential leadership. "
Problem-solving skills. A big part of what service center managers do relies on "problem-solving skills." You can see how essential it is to service center manager responsibilities because "top executives need to identify and resolve issues within an organization." Here's an example of how this skill is used from a resume that represents typical service center manager tasks: "resolved customer issues/concerns, compiled weekly reports and submitted them to upper management for review. "
Time-management skills. Another crucial skill for a service center manager to carry out their responsibilities is "time-management skills." A big part of what service center managers relies on this skill, since "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." How this skill relates to service center manager duties can be seen in an example from a service center manager resume snippet: "managed warehouse personnel and inventory while providing for on time distribution and customer support. "
The three companies that hire the most service center managers are:
- Valvoline515 service center managers jobs
- Dayton Freight59 service center managers jobs
- Career Company in Silicon Valley56 service center managers jobs
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Service center manager vs. Manager, center operations
The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.
There are some key differences in the responsibilities of each position. For example, service center manager responsibilities require skills like "ltl," "payroll," "provide technical assistance," and "safety procedures." Meanwhile a typical manager, center operations has skills in areas such as "infrastructure," "standard operating procedure," "quality standards," and "patients." This difference in skills reveals the differences in what each career does.
Managers, center operations tend to make the most money working in the manufacturing industry, where they earn an average salary of $68,400. In contrast, service center managers make the biggest average salary, $41,317, in the energy industry.The education levels that managers, center operations earn slightly differ from service center managers. In particular, managers, center operations are 3.9% more likely to graduate with a Master's Degree than a service center manager. Additionally, they're 0.6% more likely to earn a Doctoral Degree.Service center manager vs. Area manager
An Area Manager's responsibility is to oversee the business operations of all company branches within a particular area. Among the tasks involve creating strategies to achieve the sales target, monitoring and evaluating the performance and progress of stores including their workforce, adhering to the budget and regulations of the company, and focus on attaining the image and financial goals. Moreover, an Area Manager must communicate and coordinate with fellow managers and hire employees that would be a vital member of the company.
Each career also uses different skills, according to real service center manager resumes. While service center manager responsibilities can utilize skills like "ltl," "provide technical assistance," "safety procedures," and "cash handling," area managers use skills like "excellent interpersonal," "business plan," "work ethic," and "employee development."
Area managers may earn a higher salary than service center managers, but area managers earn the most pay in the technology industry with an average salary of $77,221. On the other hand, service center managers receive higher pay in the energy industry, where they earn an average salary of $41,317.area managers earn similar levels of education than service center managers in general. They're 0.9% more likely to graduate with a Master's Degree and 0.6% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for service center managers in the next 3-5 years?
Service center manager vs. Line manager
As line managers, they oversee other employees and the business operations while reporting to a higher manager. They play a significant role in the operation of the business from supervising and managing workers daily and acting as a link to upper management and employees. It is part of their responsibility to recruit and hire talent to fill team positions, provide training and learning to new hires, and ensuring that the employees are doing their jobs effectively and efficiently.
The required skills of the two careers differ considerably. For example, service center managers are more likely to have skills like "osha," "ltl," "payroll," and "provide technical assistance." But a line manager is more likely to have skills like "client facing," "service line," "qa," and "management system."
Line managers typically earn similar educational levels compared to service center managers. Specifically, they're 0.7% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.Service center manager vs. Lead manager
A lead manager is primarily in charge of overseeing the progress of a particular office or department. Although the responsibilities will vary depending on their industry, it will typically revolve around producing progress reports, reviewing documentation and transactions, managing the budget, procuring supplies, and devising strategies to generate leads and reach goals faster. Furthermore, as a lead manager, it is essential to spearhead projects and encourage staff, all while implementing the company's policies and regulations.
Even though a few skill sets overlap between service center managers and lead managers, there are some differences that are important to note. For one, a service center manager might have more use for skills like "osha," "ltl," "provide technical assistance," and "customer satisfaction." Meanwhile, some responsibilities of lead managers require skills like "sales floor," "gross margin," "pet," and "product knowledge. "
The retail industry tends to pay the highest salaries for lead managers, with average annual pay of $115,262. Comparatively, the highest service center manager annual salary comes from the energy industry.lead managers reach similar levels of education compared to service center managers, in general. The difference is that they're 1.2% more likely to earn a Master's Degree, and 0.8% more likely to graduate with a Doctoral Degree.Types of service center manager
Updated January 8, 2025











