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What is a service center representative and how to become one
A service center representative works in a customer service center, answering calls and emails from customers. They act as a liaison between the company and the customers, addressing concerns and resolving issues. The representative must have excellent communication skills and be able to handle high-stress situations. They must also have knowledge about the company's products and services. Additionally, they process orders, handle billing inquiries, and escalate complex issues. Overall, they aim to provide exceptional customer service and satisfaction.
Avg. Salary $33,420
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.68%
Asian 6.47%
Black or African American 10.83%
Hispanic or Latino 20.07%
Unknown 5.22%
White 56.74%
Genderfemale 69.44%
male 30.56%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a service center representative?
Pros
Regular hours with a set schedule
Often provided with comprehensive training
Competitive salary with benefits
Can work from home in some instances
Often provided with performance bonuses.
Cons
Can be required to work weekends and holidays
Strict adherence to scripts or procedures can feel restrictive
May not have much autonomy in decision-making processes
Often requires sitting for extended periods of time, which can be uncomfortable or unhealthy.
Can lead to burnout if not managed properly
Service center representative career paths
Key steps to become a service center representative
Explore service center representative education requirements
Start to develop specific service center representative skills
Skills Percentages Patients 14.27% HR 5.68% Customer Calls 5.04% Phone Calls 4.48% Data Entry 4.09% Complete relevant service center representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New service center representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service center representative based on U.S. Bureau of Labor Statistics data and data from real service center representative resumes.Research service center representative duties and responsibilities
- Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
- Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
- Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
- Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
Prepare your service center representative resume
When your background is strong enough, you can start writing your service center representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service center representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable service center representative resume templates
Build a professional service center representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service center representative resume.
Apply for service center representative jobs
Now it's time to start searching for a service center representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first service center representative job
Are you a service center representative?
Share your story for a free salary report.
Average service center representative salary
The average service center representative salary in the United States is $33,420 per year or $16 per hour. Service center representative salaries range between $26,000 and $41,000 per year.
What am I worth?
How do service center representatives rate their job?
Service center representative reviews
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
Getting to know the people and the you work.with
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Updated January 8, 2025
