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Become A Service Center Representative

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Working As A Service Center Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Service Center Representative Do At St. Mary's Good Samaritan

* Registration quality control, productivity standards, customer service and patient satisfaction.
* Completes Pre-registration process timely and efficiently with special attention to quality control, productivity standards, customer service and patient satisfaction.
* Collects patient out-of-expense as mandated by department goals.
* Protects the safety of the patient by following the 3 step guidelines of SSM patient identifier guidelines.
* Understands and achieves department goals, Ontrac/EPIC goals, POS collections goals.
* Acts as the first voice of the Revenue Cycle, serving as the pacesetter for customer expectations.
* Maintains a current working knowledge of Governmental Rules and Regulations thus assuring compliance and avoiding regulatory violations that can result in monetary and/or civil penalties to the employee and SSM Healthcare

What Does A Service Center Representative Do At Comcast

* Provide superior customer service in all customer interactions using
* an accountable work style, friendly demeanor, and demonstrating
* appreciation to others easily.
* Effectively inform and educate customers on products and services.
* Provide product demonstrations to illustrate to customers how products
* and services improve the customers' lives.
* Set high standard by meeting or exceeding sales and customer
* satisfaction goals.
* Support store operations by completing tasks such as inventory,
* equipment transactions, and payment processing.
* Ensure the customer fully understands how to use products and
* services, including apps.
* Complies with all operational policies and procedures and company code
* of conduct.
* Completes all courses in the training curriculum.
* Must be able to work a flexible schedule that includes evenings,
* weekends, certain holidays, variable schedule(s), and overtime as
* needed.
* May be asked to work in alternate stores outside of home base
* store.
* Regular, consistent and punctual attendance.
* Requires travel throughout the store to greet and direct customers,
* perform product demo at various stations.
* Drop-off and pick-up equipment from the equipment room for customers.
* Other duties and responsibilities as assigned

What Does A Service Center Representative Do At John Hancock

* Handle consistent volumes inbound customer calls per day generated from routine inquiries (account balance) to complex transactions (inter-account transfers)
* Provide outstanding customer service and accurate information to inbound callers about all aspects of their accounts
* Reference multiple on-line resources effectively while simultaneously conversing with customers
* Partner across the organization to research and resolve complex inquiries
* Work in a fast-paced environment where achieving target service levels (80% of call answered in 30 seconds) are top priority
* Build quick rapport with participants within the span of a phone call achieving first call resolution
* Assist customers with any technical issues experienced with our website and escalate any issues to management appropriately.
* Negotiate 'win-win' solutions to participant inquiries and issues directly or by consulting with appropriate resources
* Document and track significant discussions or complaints.
* Initiate follow-up as appropriate
* Identify trends and patterns of participant issues, and escalate to appropriate resources

What Does A Service Center Representative Do At Zurich Na

* Being a primary contact for current and former employees on payroll, benefit and other Human Resources transactions
* Providing excellent customer service
* Handling one or more complex processes including exit processing, new hires, Qualified Domestic Relations Orders, Qualified Medical Child Support Orders, death claims, etc
* Interacting with one or more vendors in response to employee issues
* Mandatory Overtime, as required
* Regular Predictable Attendance
* Client Internally Focused
* The job’s core deliverables rely on delivering service to internal clients, usually at the line manager or employee level.
* May involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise.
* The position will involve some training but will include being resourceful by assisting employees on the phone and via email throughout the day.
* The position will also need a person who is detail oriented, collaborative and a team player

What Does A Service Center Representative Do At Tenet Healthcare

* Include the following.
* Others may be assigned._
* Verify medical benefits and eligibility with payors and calculate patient liability collection amounts
* Completes the whole patient financial clearance process; including educating patients on liability and collection of patient liabilities due
* Completes all acount documentation and enters the correct activity code when required
* Secures insurance authorizations for services and updates account accordingly
* Performs payment reconciliation & secured payment entry in adherence to financial & cash control policies and procedures
* KNOWLEDGE

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How To Become A Service Center Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Center Representative jobs

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Top Skills for A Service Center Representative

QualityCustomerServicePayrollHRFinancialAdvisorsTermDisabilityPhoneCallsFmlaDataEntryInboundCallsResourcePaymentInformationLogsCustomerCallsNewClaimsAbsenceCustomerInquiriesPeoplesoftPrimaryLiaisonApplicationInformationComputerSystemBenefitPlans

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Top Service Center Representative Skills

  1. Quality Customer Service
  2. Payroll
  3. HR
You can check out examples of real life uses of top skills on resumes here:
  • Maintained quality customer service with patrons entering the activity center at Central Michigan University.
  • Issue resolution may also include working with downstream system areas such as payroll.
  • Responded to customer requests via email, phone, regular mail, and HR Helpdesk cases.
  • Work directly with Financial Advisors to resolve operational and technical problems.
  • Have to process short term disability and federal long term leave paperwork.

Top Service Center Representative Employers

Service Center Representative Videos

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