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Service center representative skills for your resume and career

Updated January 8, 2025
6 min read
Service center representative example skills
Below we've compiled a list of the most critical service center representative skills. We ranked the top skills for service center representatives based on the percentage of resumes they appeared on. For example, 14.3% of service center representative resumes contained patients as a skill. Continue reading to find out what skills a service center representative needs to be successful in the workplace.

15 service center representative skills for your resume and career

1. Patients

Here's how service center representatives use patients:
  • Worked with Transportation, Dietary, and Environment Departments, ensuring needs and requests of staff and patients were met.
  • Answer phones; direct callers to the appropriate department; assist patients with their requests.

2. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how service center representatives use hr:
  • Provided support to HR Client Relationship Managers that included handling all hiring, terminations and other employee-related paperwork.
  • Advised/coached management on HR related issues including performance management and conflict resolution.

3. Customer Calls

Here's how service center representatives use customer calls:
  • Directed customer calls to the appropriate contact at multiple locations or escalated to Service Center Specialist/management as needed
  • Call Center Provided daily, system-wide coordination of calls and answered customer calls expediently and accurately.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how service center representatives use phone calls:
  • Handled inbound phone calls from Wells Fargo Team Members Assisted Team Members with selecting their Health Benefits during Annual Benefits Enrollment.
  • Routed external and internal phone calls in addition to emergency code calls and paging via overhead public address system.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how service center representatives use data entry:
  • Performed data entry of all marketing plans into database for subsequent retrieval and implementation.
  • Audited payroll's semi-monthly data entry to ensure data integrity.

6. Multitasking

Here's how service center representatives use multitasking:
  • Demonstrated superb organizational and multitasking abilities
  • Navigate and use Internet and Intranet easily and proficiently, capable of multitasking on a personal computer while conducting telephone conversations.

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7. Quality Customer Service

Here's how service center representatives use quality customer service:
  • Provided quality customer service while building Wells Fargo client representatives in an institutional retirement call center.
  • Maintained quality customer service with patrons entering the activity center at Central Michigan University.

8. Customer Issues

Here's how service center representatives use customer issues:
  • Resolved customer issues by researching solutions.
  • Delivered solutions to customer issues.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how service center representatives use outbound calls:
  • Performed outbound calls and follow-up work as required promoting customer satisfaction.
  • Document all the inbound and outbound calls in timely and accurate way with the appropriate coding to members' records.

10. Inbound Calls

Here's how service center representatives use inbound calls:
  • Provide verification of eligibility and plan coverage information on inbound calls from Team Member medical and dental providers.
  • Answered inbound calls from medical providers regarding processing, billing, and payment status of medical bills for workers compensation claims.

11. Health Insurance

Here's how service center representatives use health insurance:
  • Processed and brought resolution to various customer requests regarding their Medicare supplement and other health insurance policies.
  • Assist customers with applications to determine eligibility for financial assistance or medical assistance for health insurance.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how service center representatives use payroll:
  • Provide Human Resources and payroll support to Human Resources Generalist and Human Resources Representatives for Technology.
  • Performed internal audits of Payroll documents ensuring all information is properly entered and recorded.

13. Client Specifications

Here's how service center representatives use client specifications:
  • Follow client specifications in assisting with questions and solving problems related to the claims application and servicing processes.

14. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how service center representatives use customer interaction:
  • Utilized the automated call center management system to maintain complete and accurate documentation of all customer interactions.
  • Identify opportunities to generate sales during the customer interaction experience.

15. Customer Inquiries

Here's how service center representatives use customer inquiries:
  • Communicate daily with specific centers regarding customer inquiries via an IM system to get accurate up-to-date
  • Increased customer satisfaction through responding to customer inquiries in multiple languages.
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List of service center representative skills to add to your resume

Service center representative skills

The most important skills for a service center representative resume and required skills for a service center representative to have include:

  • Patients
  • HR
  • Customer Calls
  • Phone Calls
  • Data Entry
  • Multitasking
  • Quality Customer Service
  • Customer Issues
  • Outbound Calls
  • Inbound Calls
  • Health Insurance
  • Payroll
  • Client Specifications
  • Customer Interaction
  • Customer Inquiries
  • Primary Liaison
  • Customer Satisfaction
  • Management System
  • Team-Oriented Environment
  • Strong Customer Service
  • Troubleshoot
  • HIPAA
  • Problem Resolution
  • Computer System
  • PowerPoint
  • Cross-Selling
  • Communication Channels
  • HRIS
  • Telephone Calls
  • Tuition Reimbursement
  • Medicare
  • Customer Service
  • Mobile Banking
  • FMLA
  • Open Enrollment
  • Medicaid
  • Cobra
  • Customer Complaints
  • Health Plan
  • PeopleSoft
  • Telephone Inquiries
  • Loan Applications
  • Technical Issues
  • ATM
  • Financial Transactions
  • Customer Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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