How To Become A Service Center Technician: What It Is and Career Path

What is a service center technician and how to become one

Updated January 8, 2025

4 min read

The job of a service center technician seems pretty self-explanatory. They work in a center that provides service, and they're the one that fixes any technological problems that arise. However, the actual job is more complicated than it seems.

The day-to-day tasks of a service center technician depend on the type of service center for which they work. They may work for a company that provides computer support, in which case they help customers configure networks, troubleshoot printing problems, and more. However, some service center technicians work in manufacturing or technology and help repair machines and parts.

No matter where they work, a service center technician needs to have excellent technical knowledge of its repair products. Often, this experience is gained on the job instead of in a classroom. Service center technicians also need to have great customer service skills to communicate the problem to clients.

ScoreService Center TechnicianUS Average

Salary

2.9

Avg. Salary $36,643

Avg. Salary $59,228

Stability level

6.4

Growth rate 8%

Growth rate 0.3%

Diversity

7.2

Race

American Indian and Alaska Native 0.74%

Asian 1.72%

Black or African American 5.18%

Hispanic or Latino 17.24%

Unknown 3.79%

White 71.33%

Gender

female 28.08%

male 71.92%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

6.4

Stress level is manageable

7.1 - high

Complexity level

7.4

Complexity level is challenging

7 - challenging

Work life balance

5.8

Work life balance is fair

6.4 - fair

Key steps to become a service center technician

Explore service center technician education requirements

Most common service center technician degrees

Bachelor's

36.5 %

Associate

34.9 %

High School Diploma

14.3 %

Start to develop specific service center technician skills

Skills	Percentages
Strong Customer Service	28.39%
Customer Service	17.51%
Troubleshoot	6.58%
Technical Support	4.42%
Hand Tools	4.21%

Complete relevant service center technician training and internships

Accountants spend an average of 1-2 years on post-employment, on-the-job training. New service center technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service center technician based on U.S. Bureau of Labor Statistics data and data from real service center technician resumes.

Research service center technician duties and responsibilities

Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
Help build SCO Unix servers for the upgrading of EAS and UCAPERS from 3B2's to Pentium base servers.
Monitor and troubleshoot state own fiber-optic telecommunications network.
Include regularly schedule maintenance, safety recalls, computerize alignments, electrical and on-board computer module diagnosis using Audi diagnostic software.

Prepare your service center technician resume

When your background is strong enough, you can start writing your service center technician resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service center technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable service center technician resume templates

Build a professional service center technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service center technician resume.