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Become A Service Center Technician

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Working As A Service Center Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Service Center Technician Do At Thermo Fisher Scientific

* Performs troubleshooting and repair of module- and component-level repairs on SCBAs
* Conduct routine tests such as: hydrostatic testing, flow testing, and fit testing.
* Prioritize workflow to optimize customer satisfaction and financial performance.
* Implement process improvements in order to continually improve delivery, cost, and quality.
* Acts in a professional, customer-focused manner during all customer interactions.
* Regularly communicate with management about operations and activities

What Does A Service Center Technician Do At PDS Tech Inc.

* Set up and operate precision test equipment for alignment, troubleshooting and testing of electronic equipment and systems.
* Possess a working knowledge of standard test equipment, oscilloscopes, ohmmeters, signal generators, spectrum analyzers etc., as well as a working knowledge of custom made test equipment including automatic test equipment.
* Have a basic understanding of advanced test equipment functions.
* Reprogram replacement equipment, determines possible failures.
* Be proficient in through-hole soldering techniques.
* Have a working knowledge of various avionics systems, basic electronics theories and associated circuitry and components.
* Align and adjust advanced electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing established test procedures.
* Analyze circuitry and physically check wiring and operation of various electronic parts, units, and system components necessary to locate malfunction causes found during testing of components, equipment or systems.
* Performs difficult electrical/mechanical repair operations consisting of disassembly and assembly of units.
* Determine requirements and install modifications as set forth by Service Bulletin or other authorized documentation.
* Properly prioritize time to meet production needs as assigned by senior technicians, leads and management.
* Follows all applicable Federal and State laws and regulations applicable to Service Center Operations.
* Maintain adequate and current knowledge of applicable FAR/EASA regulations as well as legal and contractual obligations.
* Follow safety requirements and performs duties in accordance with all safety procedures.
* Participates in facility safety program.
* May be required to perform related duties as assigned.
* Accept training as needed to work other areas of the shop as workloads demands.
* Access advanced test equipment functions.
* Reprogram replacement equipment, determines possible failures

What Does A Service Center Technician Do At Sodexo Operations LLC

* Empty waste and other materials into proper containers for cleaning, recycling, or disposal.
* Clean restrooms, showers, floors, and stairs using designated chemicals, supplies, and equipment.
* Dust, clean, and/or polish furniture, equipment, and other hard surfaces (e.g., brass, stainless steel) using the appropriate chemicals for each surface.
* Straighten and return furniture and drapes/blinds to correct position after cleaning.
* Post caution signs to limit traffic when necessary.
* Clean, maintain, and store cleaning equipment.
* Fill cleaning cart with supplies, transport and position cart in assigned area, and return and restock cart at end of shift

What Does A Service Center Technician Do At Fedex Freight, Inc.

* Maintain and repair service center facility (electrical, lighting, painting, carpentry, plumbing, welding)
* Maintain grounds and dock area of service center
* Physically set up computers and act as liaison for computer repair
* Install and repair telephones
* Order service center maintenance supplies
* Repair operational tools
* Ensure compliance with all company standards for regulatory code requirements of fire and safety, state and local agencies so the facility passes all inspections
* Complete required paperwork for building maintenance accurately
* Comply with all applicable laws/regulations, as well as company policies/procedures
*

What Does A Service Center Technician Do At World Wide Technology

* Provisioning & deprovisioning of physical equipment within a datacenter.
* Provisioning & deprovisioning of virtual environments within a datacenter.
* Facilitation of sandbox environment design discussions.
* Facilitation of sandbox environment creations.
* Facilitation of sandbox environment accessibility.
* Facilitation of service adoption.
* Operational support of existing sandbox environments.
* Creation and maintenance of documented operational procedures.
* Creation and maintenance of documented policies.
* Report generation for environment usage & adoption.
* Education of services and engagement methods.
* Liaison services for local and remote teams.
* Physical equipment inventory and management.
* Acquisition of new equipment.
* Basic configuration and support of network technologies.
* Basic configuration and support of security/firewall technologies.
* Basic configuration and support of storage technologies.
* Basic configuration and support of hypervisor technologies.
* Basic configuration and support of physical compute technologies.
* Basic configuration and support of Microsoft Windows server operating systems.
* Basic configuration and support of Linux server operating systems

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How To Become A Service Center Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Service Center Technician jobs

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Top Skills for A Service Center Technician

CustomerServiceHardwareIssuesWindowsXPPhoneCallsPartsRemoteTroubleshootActiveDirectoryDeliveryDeskSupportFinancialInternetVPNTechnicalSupportCustomerSatisfactionAssetCustomerSupportTroubleTicketsCitrixDataEntry

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Top Service Center Technician Skills

  1. Customer Service
  2. Hardware Issues
  3. Windows XP
You can check out examples of real life uses of top skills on resumes here:
  • Provided professional customer service when answering phones and working at the counter to write up service orders and scheduling appointments.
  • Frequent interaction with patients, doctors, and nurses in order the troubleshoot hardware issues and resolve tickets.
  • Experience with Active Directory, MS Office, MS Windows XP, Vista, 7, 8, & EPIC.
  • Fielded requests from customers requesting technical or procedural assistance via phone calls or submittal to an organizational mailbox.
  • Reworked and replaced defective parts.

Top Service Center Technician Employers

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