How to hire a service center technician

How to hire a service center technician, step by step

Here's a step-by-step service center technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service center technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service center technician
• Step 8: Go through the hiring process checklist

What does a service center technician do?

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1. Identify your hiring needs

   The service center technician hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service center technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, service center technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of service center technicians and their corresponding salaries.

   Type of Service Center Technician	Description	Hourly rate
   Service Center Technician	Heavy vehicle and mobile equipment service technicians inspect, maintain, and repair vehicles and machinery used in construction, farming, rail transportation, and other industries.	$12-23
   Information Technology/Support Technician	An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members... Show more	$14-31
   Information Technology Technician	An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues... Show more	$13-39

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Strong Customer Service
   • Customer Service
   • Troubleshoot
   • Technical Support
   • Hand Tools
   • Customer Satisfaction
   • Oil Changes
   • DOT
   • Test Equipment
   • Technical Problems
   • OSHA
   • Electrical Circuits
   • Level Support
   • Electrical Equipment

   Check all skills

   Responsibilities:

   • Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
   • Help build SCO Unix servers for the upgrading of EAS and UCAPERS from 3B2's to Pentium base servers.
   • Monitor and troubleshoot state own fiber-optic telecommunications network.
   • Include regularly schedule maintenance, safety recalls, computerize alignments, electrical and on-board computer module diagnosis using Audi diagnostic software.
   • Monitor mainframe systems, peripheral devices and network environments identifying and diagnosing issues utilizing various network monitoring tools.

   More service center technician duties

3. Make a budget

   Including a salary range in your service center technician job description is a great way to entice the best and brightest candidates. A service center technician salary can vary based on several factors:

   • Location. For example, service center technicians' average salary in alabama is 43% less than in massachusetts.
   • Seniority. Entry-level service center technicians earn 45% less than senior-level service center technicians.
   • Certifications. A service center technician with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a service center technician's salary.

   Average service center technician salary

   $36,643yearly

   $17.62 hourly rate

   ---

   Entry-level service center technician salary

   $27,000 yearly salary

   Updated December 14, 2025

   Average service center technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$51,925	$25
   2	Oklahoma	$43,152	$21
   3	North Dakota	$42,366	$20
   4	Ohio	$41,331	$20
   5	Kansas	$40,766	$20
   6	Illinois	$39,686	$19
   7	Maryland	$38,670	$19
   8	Texas	$38,383	$18
   9	Wisconsin	$38,247	$18
   10	California	$38,040	$18
   11	Iowa	$38,026	$18
   12	Michigan	$37,794	$18
   13	Missouri	$37,196	$18
   14	Colorado	$36,395	$18
   15	Idaho	$36,233	$17
   16	Georgia	$36,211	$17
   17	Oregon	$36,164	$17
   18	Arizona	$36,040	$17
   19	Montana	$35,648	$17
   20	Maine	$35,635	$17

   Average service center technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Ernst & Young	$83,606	$40.20	153
   2	Deloitte	$68,195	$32.79	7
   3	Cummins	$61,803	$29.71	123
   4	General Motors	$55,980	$26.91
   5	Prime Healthcare	$50,517	$24.29	26
   6	Rivian	$49,746	$23.92	47
   7	REV Group	$49,689	$23.89
   8	Agilent Technologies	$49,246	$23.68	2
   9	City of Louisville	$45,665	$21.95
   10	Bosch USA	$44,803	$21.54	3
   11	UMass Dartmouth	$44,332	$21.31
   12	Atlas Copco Drilling Solutions LLC	$43,107	$20.72
   13	Boston University	$42,960	$20.65	6
   14	Parkland Hospital	$42,387	$20.38	5
   15	State Bar of Michigan	$42,063	$20.22	3
   16	General Dynamics	$39,973	$19.22	29
   17	Thales	$39,240	$18.87
   18	Ebara Technologies	$38,950	$18.73
   19	Springfield Technical Community College	$38,328	$18.43	1
   20	University of Michigan	$38,138	$18.34	4

4. Writing a service center technician job description

   A good service center technician job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a service center technician job description:

   Service center technician job description example

   By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
   Job Description Plasma Center Technician (bilingual)
   About the role:
   Con preferencia para Espanol
   Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
   How you will contribute:
   • You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
   • You will screen new and repeat donors and take and record donor vital signs and finger stick results.
   • You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
   • You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
   • You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.
   What you bring to Takeda:
   • High school diploma or equivalent
   • Ability to walk and/or stand for the entire work shift
   • Will work evenings, weekends, and holidays
   • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
   • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
   • Fine motor coordination, depth perception, and ability to hear equipment from a distance
   • Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
   • 1 or more years minimum experience working in a customer or patient facing role is helpful
   What Takeda can offer you:
   Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
   More about us:
   At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
   Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
   Following the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply to this role. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - TX - Dallas - Belt Worker Type Employee Worker Sub-Type Regular Time Type Full time

   Copy this example

   

5. Post your job

   There are a few common ways to find service center technicians for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your service center technician job on Zippia to find and recruit service center technician candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit service center technicians, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service center technician

   Once you've found the service center technician candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new service center technician first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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