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Service center technician skills for your resume and career
15 service center technician skills for your resume and career
1. Strong Customer Service
- Credited with strong customer service satisfaction, while recommending solutions.
- Established strong customer service relations.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided quality customer service and communication to minimize costs and ensure satisfaction with products and services.
- Provided timely and useful customer service to approximately 300 VA facilities and/or Other Governmental Agencies.
3. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Monitor and troubleshoot state owned fiber-optic telecommunications network.
- Assemble, test, calibrate and troubleshoot a variety of Pacific Laser & GPS tractor hydraulic interface and hydraulic controller products.
4. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Gathered customer and technology information to determine technical support level; elevated calls to appropriate support level as necessary.
- Provided advanced technical support related to network administration, application and Internet connectivity issues.
5. Hand Tools
- Delegate effectively and safely use of common hand tools.
- Adjusted and replaced defective or improperly functioning circuitry and electronics components, using hand tools and soldering iron.
6. Customer Satisfaction
- Provide solutions for stores to ensure all electronic equipment is fully operational to obtain highest level of customer satisfaction.
- Focused on customer satisfaction Maintaining performance indicators including First Call Resolution.
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An Oil Change refers to the process related to automotive vehicles, such as automobiles and busses, in which the oil from the engine is replaced. The oil change consists of emptying the engine of oil into a pan, replacing the filter which goes onto the entrance, and adding fresh oil.
- Key Responsibilities - Servicing Vehicles via Oil Changes and Tire Installations, New Employee
- Oil changes, tire rotations and tune ups.
8. DOT
- Maintained DOT certification for Employment and Vehicles.
- Job includes collecting DOT drug screens.
9. Test Equipment
Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.
- Set up and operated precision test equipment for alignment and correction of electrical/optical systems.
- Performed preventative maintenance on test equipment, fixtures and soldering equipment.
10. Technical Problems
- Assist in or manage the resolution of technical problems within IS that are highly complex in nature.
- Improved efficiency of Help Desk by creating detailed step-by-step documents to resolve recurring technical problems.
11. OSHA
- Cleaned and maintained the service center in compliance with OSHA safety standards.
- Demonstrate an understanding and adherence to all work safety policies and procedures including OSHA and any local authorities governing requirements.
12. Electrical Circuits
- Aligned and adjusted complex electrical components on units being tested to ensure proper functioning of electrical circuits, utilizing test procedures.
13. Level Support
- Provided Enterprise engineering-level support of Windows platforms for government entities which included the hardware, operating systems and application components.
- Assist Manager on Duty with third level support and troubleshooting of Citrix, Remote Access, and Server backups.
14. Electrical Equipment
- Assemble and disassemble mechanical equipment for cleaning and or repairs as well as service and repair electrical equipment.
15. Test Procedures
Test procedure i defined as a tool for conducting an experiment to analyze or observe the specifications of a process or application.
- Follow Acceptance Test Procedures, Engineering Specifications and Engineering Bulletins to perform test on military avionic systems.
- Initiated changes in product documentation that clarified test procedures.
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What skills help Service Center Technicians find jobs?
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List of service center technician skills to add to your resume
The most important skills for a service center technician resume and required skills for a service center technician to have include:
- Strong Customer Service
- Customer Service
- Troubleshoot
- Technical Support
- Hand Tools
- Customer Satisfaction
- Oil Changes
- DOT
- Test Equipment
- Technical Problems
- OSHA
- Electrical Circuits
- Level Support
- Electrical Equipment
- Test Procedures
- Customer Inquiries
- Phone Calls
- Provisioning
- Desk Support
- Technical Issues
- Technical Assistance
- FAA
- Lotus Notes
- IP
- Customer Support
- Epic
- Juniper
- Computer System
- Rockwell
- Password Resets
- Diagnosis
- Trouble Tickets
- Software Issues
- Windows XP
- Network Issues
- Customer Relations
- VPN
- Connectivity Issues
- Transmitters
- Data Services
- Service Orders
- OS
- User Accounts
- Medical Equipment
- Customer Issues
- Customer Complaints
Updated January 8, 2025
