What does a service center technician do?
A service center technician provides customer support on field visits. They manage installation, repair, and debugging on-site. They must listen to customers' concerns to identify problems. Typically, they work with a technician team.
Service center technician responsibilities
Here are examples of responsibilities from real service center technician resumes:
- Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
- Help build SCO Unix servers for the upgrading of EAS and UCAPERS from 3B2's to Pentium base servers.
- Monitor and troubleshoot state own fiber-optic telecommunications network.
- Include regularly schedule maintenance, safety recalls, computerize alignments, electrical and on-board computer module diagnosis using Audi diagnostic software.
- Monitor mainframe systems, peripheral devices and network environments identifying and diagnosing issues utilizing various network monitoring tools.
Service center technician skills and personality traits
We calculated that 28% of Service Center Technicians are proficient in Strong Customer Service, Customer Service, and Troubleshoot. They’re also known for soft skills such as Dexterity, Mechanical skills, and Organizational skills.
We break down the percentage of Service Center Technicians that have these skills listed on their resume here:
- Strong Customer Service, 28%
Credited with strong customer service satisfaction, while recommending solutions.
- Customer Service, 18%
Provided quality customer service and communication to minimize costs and ensure satisfaction with products and services.
- Troubleshoot, 7%
Monitor and troubleshoot state owned fiber-optic telecommunications network.
- Technical Support, 4%
Gathered customer and technology information to determine technical support level; elevated calls to appropriate support level as necessary.
- Hand Tools, 4%
Delegate effectively and safely use of common hand tools.
- Customer Satisfaction, 4%
Provide solutions for stores to ensure all electronic equipment is fully operational to obtain highest level of customer satisfaction.
Common skills that a service center technician uses to do their job include "strong customer service," "customer service," and "troubleshoot." You can find details on the most important service center technician responsibilities below.
Dexterity. To carry out their duties, the most important skill for a service center technician to have is dexterity. Their role and responsibilities require that "heavy vehicle and mobile equipment service technicians must perform many tasks, such as disassembling engine parts, connecting or attaching components, and using hand tools, with a steady hand and good hand-eye coordination." Service center technicians often use dexterity in their day-to-day job, as shown by this real resume: "assisted customers with technical problems using problem-solving and critical thinking -honed customer service skills by handling issues with patience and finesse"
Mechanical skills. Many service center technician duties rely on mechanical skills. "heavy vehicle and mobile equipment service technicians must be familiar with engine components and systems and know how they interact with each other," so a service center technician will need this skill often in their role. This resume example is just one of many ways service center technician responsibilities rely on mechanical skills: "clean and maintain bowling alley, machines and equipment per manufacturer's recommendations. Troubleshoot mechanical and electrical components of bowling alley. "
Organizational skills. This is an important skill for service center technicians to perform their duties. For an example of how service center technician responsibilities depend on this skill, consider that "heavy vehicle and mobile equipment service technicians must maintain accurate service records and parts inventories." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a service center technician: "adhered and complied with organizational, department policies, sla, and hippa guidelines using peoplesoft hris. ".
Physical strength. service center technician responsibilities often require "physical strength." The duties that rely on this skill are shown by the fact that "heavy vehicle and mobile equipment service technicians must be able to lift and move heavy equipment, tools, and parts without risking injury." This resume example shows what service center technicians do with physical strength on a typical day: "exhibited strengths in customer relations, interpersonal skills, and vendor management, change control and negotiating. "
Troubleshooting skills. Another crucial skill for a service center technician to carry out their responsibilities is "troubleshooting skills." A big part of what service center technicians relies on this skill, since "heavy vehicle and mobile equipment service technicians must be familiar with diagnostic equipment to find the source of malfunctions." How this skill relates to service center technician duties can be seen in an example from a service center technician resume snippet: "performed second level support for voice dedicated t-1 services by remotely accessing and troubleshooting dms 250 and dms 300 nortel switches. "
The three companies that hire the most service center technicians are:
- Biomat Usa, Inc.109 service center technicians jobs
- Grifols77 service center technicians jobs
- FedEx48 service center technicians jobs
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Compare different service center technicians
Service center technician vs. Information technology/support technician
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
While similarities exist, there are also some differences between service center technicians and information technology/support technician. For instance, service center technician responsibilities require skills such as "strong customer service," "technical support," "hand tools," and "customer satisfaction." Whereas a information technology/support technician is skilled in "remote desktop," "network printers," "user support," and "pcs." This is part of what separates the two careers.
Information technology/support technicians really shine in the technology industry with an average salary of $53,210. Comparatively, service center technicians tend to make the most money in the technology industry with an average salary of $45,747.On average, information technology/support technicians reach similar levels of education than service center technicians. Information technology/support technicians are 0.9% more likely to earn a Master's Degree and 0.6% less likely to graduate with a Doctoral Degree.Service center technician vs. Information technology technician
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
Each career also uses different skills, according to real service center technician resumes. While service center technician responsibilities can utilize skills like "strong customer service," "hand tools," "customer satisfaction," and "oil changes," information technology technicians use skills like "network printers," "switches," "sql," and "linux."
Information technology technicians earn a higher average salary than service center technicians. But information technology technicians earn the highest pay in the finance industry, with an average salary of $66,881. Additionally, service center technicians earn the highest salaries in the technology with average pay of $45,747 annually.In general, information technology technicians achieve similar levels of education than service center technicians. They're 0.3% more likely to obtain a Master's Degree while being 0.6% less likely to earn a Doctoral Degree.Service center technician vs. Service desk analyst
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a service center technician is likely to be skilled in "hand tools," "oil changes," "dot," and "test equipment," while a typical service desk analyst is skilled in "service desk," "itil," "incident management," and "remedy."
Service desk analysts make a very good living in the technology industry with an average annual salary of $54,828. On the other hand, service center technicians are paid the highest salary in the technology industry, with average annual pay of $45,747.When it comes to education, service desk analysts tend to earn similar degree levels compared to service center technicians. In fact, they're 0.0% less likely to earn a Master's Degree, and 0.7% less likely to graduate with a Doctoral Degree.Service center technician vs. Desktop support technician
A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
Even though a few skill sets overlap between service center technicians and desktop support technicians, there are some differences that are important to note. For one, a service center technician might have more use for skills like "hand tools," "customer satisfaction," "oil changes," and "dot." Meanwhile, some responsibilities of desktop support technicians require skills like "desktop support," "remote desktop," "laptop computers," and "network printers. "
The finance industry tends to pay the highest salaries for desktop support technicians, with average annual pay of $49,591. Comparatively, the highest service center technician annual salary comes from the technology industry.In general, desktop support technicians hold similar degree levels compared to service center technicians. Desktop support technicians are 0.6% less likely to earn their Master's Degree and 0.7% less likely to graduate with a Doctoral Degree.Types of service center technician
Updated January 8, 2025
