How To Become A Service Consultant: What It Is and Career Path

What is a service consultant and how to become one

Updated January 8, 2025

5 min read

A service consultant guides clients in a particular industry or field. They analyze the needs of their clients and develop customized solutions. Service consultants are often hired by businesses, organizations, or government agencies to help improve operations, efficiency, and customer satisfaction. They may also train employees, conduct research and analysis, and implement new technologies and processes. Overall, a service consultant helps clients achieve their goals and improve their bottom line.

ScoreService ConsultantUS Average

Salary

5.4

Avg. Salary $69,197

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.5

Race

American Indian and Alaska Native 0.67%

Asian 7.55%

Black or African American 11.88%

Hispanic or Latino 18.96%

Unknown 5.63%

White 55.31%

Gender

female 42.28%

male 57.72%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a service consultant?

Pros

Potential for good earning potential through commissions or bonuses
Opportunities for career advancement within the company or industry
Flexible working arrangements, such as working from home or flexible hours
Opportunity to build long-term relationships with clients and develop a loyal customer base
The potential to travel and visit new locations

Cons

High-pressure environment with demanding targets and performance expectations
The need to constantly learn new products, services, and technologies can be overwhelming at times
The emotional burden of dealing with clients who are struggling or in distress
The job can be repetitive in nature, which may lead to boredom or lack of motivation
Limited control over the policies, procedures, and processes that affect customer service

Key steps to become a service consultant

Explore service consultant education requirements

Most common service consultant degrees

Bachelor's

59.6 %

Associate

16.3 %

Master's

10.1 %

Start to develop specific service consultant skills

Skills	Percentages
Customer Service	17.63%
Client Facing	6.41%
Financial Services	6.39%
Project Management	5.92%
Excellent Interpersonal	5.38%

Complete relevant service consultant training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New service consultants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service consultant based on U.S. Bureau of Labor Statistics data and data from real service consultant resumes.

Research service consultant duties and responsibilities

Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
Provide training and guidance for new CSR's and AE's.
Implement the Citrix CSR internship certification and fast track training program.
Operate a POS system for cash, check, and credit card transactions.

Prepare your service consultant resume

When your background is strong enough, you can start writing your service consultant resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service consultant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable service consultant resume templates

Build a professional service consultant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service consultant resume.

Apply for service consultant jobs

Now it's time to start searching for a service consultant job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do service consultants rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Service consultant reviews

A zippia user wrote a review on Sep 2019

Pros

Helping people understand that they are not alone and to be able to help rebuild them inside and out.. It starts with understanding and compassion to let the victim/ survivor to know they have someone to reach out to.

Cons

Sometime me having to remember my trauma

A zippia user wrote a review on Mar 2019