FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Service Consultant

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Service Consultant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $91,526

    Average Salary

What Does A Service Consultant Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Service Consultant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Service Consultant?

Service Consultant Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Service Consultant Career Paths

Service Consultant
Analyst Lead Technician Shop Foreman
Assistant Service Manager
5 Yearsyrs
Technical Support Specialist Analyst Finance Analyst
Assistant Vice President
7 Yearsyrs
Project Manager Program Manager Product Manager
Business Development Manager
9 Yearsyrs
Specialist Security Officer Account Manager
Client Services Manager
7 Yearsyrs
Operations Director Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
General Manager Account Executive
District Sales Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Business Analyst Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Service Manager Operations Manager General Manager
Regional Manager
8 Yearsyrs
Service Manager General Manager Account Executive
Regional Sales Manager
9 Yearsyrs
Service Director Nursing Director Branch Manager
Relationship Manager
6 Yearsyrs
Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Senior Consultant Program Manager Product Manager
Sales And Marketing Manager
6 Yearsyrs
Service Director Operations Director Realtor
Sales/Marketing
5 Yearsyrs
General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Information Technology Project Manager Program Manager
Senior Manager
10 Yearsyrs
Assistant Service Manager Service Manager
Service Director
10 Yearsyrs
Senior Consultant Product Manager Sales Manager
Service Manager
7 Yearsyrs
Assistant Service Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
Business Analyst Product Manager Sales Manager
Territory Sales Manager
7 Yearsyrs
Show More

Do you work as a Service Consultant?

Help others decide if this is a good career for them

Average Length of Employment
Service Officer 3.5 years
Service Lead 3.0 years
Service Consultant 3.0 years
Service Specialist 2.7 years
Customs Consultant 2.5 years
Service Associate 2.1 years
Product Consultant 1.9 years
Top Employers Before
Consultant 7.1%
Manager 5.4%
Internship 4.5%
Teller 3.7%
Cashier 3.3%
Top Employers After
Consultant 11.0%
Manager 5.0%
Owner 2.7%

Do you work as a Service Consultant?

Service Consultant Demographics

Gender

Male

56.0%

Female

42.1%

Unknown

1.9%
Ethnicity

White

61.0%

Hispanic or Latino

15.6%

Black or African American

10.8%

Asian

8.8%

Unknown

3.9%
Show More
Languages Spoken

Spanish

52.1%

French

9.6%

Chinese

4.5%

Portuguese

4.2%

Mandarin

3.6%

Japanese

3.6%

Italian

3.0%

Hindi

2.7%

German

2.4%

Cantonese

2.1%

Polish

2.1%

Carrier

1.8%

Arabic

1.8%

Korean

1.5%

Russian

1.2%

Urdu

1.2%

Vietnamese

0.9%

Cherokee

0.6%

Gujarati

0.6%

Armenian

0.6%
Show More

Service Consultant Education

Schools

University of Phoenix

23.9%

George Mason University

5.1%

Pennsylvania State University

5.1%

Florida State University

4.9%

Western Michigan University

4.7%

University of Pittsburgh -

4.5%

Arizona State University

4.2%

University of Texas at Austin

4.2%

Georgia State University

4.2%

Community College of Allegheny County

4.2%

DePaul University

4.0%

Drexel University

3.8%

Michigan State University

3.8%

Strayer University

3.6%

Ashford University

3.6%

Syracuse University

3.4%

Iowa State University

3.4%

Ohio State University

3.2%

Capella University

3.2%

University of Houston

3.0%
Show More
Majors

Business

33.4%

Accounting

5.5%

Management

5.5%

Computer Science

5.4%

Finance

5.4%

Marketing

5.3%

Communication

4.2%

Psychology

3.9%

Automotive Technology

3.5%

Criminal Justice

3.3%

Nursing

3.1%

Computer Information Systems

2.8%

Education

2.7%

Information Technology

2.6%

Social Work

2.5%

Political Science

2.5%

General Studies

2.3%

Health Care Administration

2.2%

English

2.1%

Electrical Engineering

2.0%
Show More
Degrees

Bachelors

40.4%

Other

23.1%

Masters

19.2%

Associate

9.9%

Certificate

3.9%

Doctorate

2.0%

Diploma

1.1%

License

0.4%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Consultant Salaries

Job Title Company Location Start Date Salary
Transaction Advisory Services Consultant Ernst & Young U.S. LLP San Francisco, CA Jan 05, 2016 $200,000
Services Consultant II Wood Group Kenny, Inc. Houston, TX Sep 17, 2016 $136,781
Prof Services Consult Apple Inc. Cupertino, CA Oct 31, 2016 $131,643 -
$150,000
Principal Global Services Consultant PTC Inc. Coppell, TX May 25, 2013 $129,375
Enterprise Field Technical Services Consultant Dell Marketing, L.P. Orlando, FL Mar 09, 2016 $127,344
Enterprise Field Technical Services Consultant Dell Marketing LP Round Rock, TX Aug 17, 2015 $127,344
Talent and Rewards Financial Services Consultant Towers Watson Delaware Inc. Philadelphia, PA Oct 01, 2013 $125,000
Service NOW Consultant Jade Global Inc. San Jose, CA Jul 01, 2016 $120,000
Prof Services Consult Apple Inc. Cupertino, CA Sep 17, 2016 $117,146 -
$151,300
Principal Services Consultant II Axway Inc. Phoenix, AZ Feb 28, 2016 $116,600
Principal Services Consultant Ca, Inc. Brooklyn, OH Jul 01, 2013 $116,585
Principal Services Consultant Ca, Inc. Overland Park, KS Jun 04, 2013 $116,585
Consulting Services Consultant Cisco Systems, Inc. Austin, TX Jul 07, 2014 $96,782 -
$143,800
Service Delivery Mangement Consultant-Support Oracle America, Inc. Cary, NC Dec 21, 2015 $96,640 -
$123,167
Industry Solutions and Services Consultant Accenture LLP Seattle, WA Nov 23, 2015 $95,924
Industry Solutions and Services Consultant Accenture LLP Chicago, IL Nov 23, 2015 $95,924
Services Consultant III Axway Inc. Phoenix, AZ Apr 27, 2016 $94,474
Technical Service Consultant E.I. Du Pont de Nemours and Company Wilmington, DE Dec 05, 2016 $94,403 -
$118,000
Principal Global Services Consultant PTC Inc. Cambridge, MA Dec 19, 2016 $93,475 -
$136,149
Consulting Services Consultant Cisco Systems, Inc. Herndon, VA Oct 23, 2015 $92,353 -
$122,500
Services Consultant Ca, Inc. Roseland, NJ Jun 15, 2015 $78,750
Services Consultant Ca, Inc. Littleton, CO Jan 21, 2015 $78,750
Global Trade Services Consultant Orange Information Technology Solutions, Inc. Franklin Lakes, NJ Sep 01, 2013 $78,263
Services Consultant Ca, Inc. Louisville, KY Apr 21, 2014 $77,500
Managed Services Consultant Teradata Operations, Inc. Fort Worth, TX Aug 31, 2015 $77,096
Managed Services Consultant Teradata Operations, Inc. Fort Worth, TX Aug 24, 2015 $77,096
Technical Services Consultant Ungerboeck Systems International, Inc. OFallon, MO May 15, 2014 $77,000 -
$87,000
Services Consultant Ca, Inc. Frisco, TX Aug 24, 2014 $75,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

How Would You Rate The Salary Of a Service Consultant?

Have you worked as a Service Consultant? Help other job seekers by rating your experience as a Service Consultant.

Top Skills for A Service Consultant

Show More

  1. Customer Service
  2. Product Knowledge
  3. Financial Needs
You can check out examples of real life uses of top skills on resumes here:
  • Operated a computer terminal to establish, update, and receive customer service data while simultaneously negotiating with customers.
  • Develop and deliver customized on-site training to all dealership personnel tailored to increase product knowledge, and employee efficiency and productivity.
  • Ensured client retention by providing strategic recommendations based on evaluation of clients' financial needs analysis.
  • Managed development of a database of maintenance program documentation, and procedures for use in Customer maintenance programs.
  • Advocated for resident rights and ensured regulatory compliance for Social Service Department.

How Would You Rate Working As a Service Consultant?

Are you working as a Service Consultant? Help us rate Service Consultant as a Career.

Top Service Consultant Employers

Jobs From Top Service Consultant Employers

Service Consultant Videos

Career Advice on becoming a Corporate Events Consultant by Marian K (Full Version)

The life of a Service Advisor

Legal Nurse Consultant | Salary and Job Description of Legal Nurse Consultants

Related to your recently viewed content