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Become A Service Consultant

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Working As A Service Consultant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $89,894

    Average Salary

What Does A Service Consultant Do At Office Depot

* The Service Consultant will be responsible for a broad range of administrative and sales support duties associated with supporting field sales representatives within Contract Sales that includes but not limited to maintaining customer satisfaction by resolving customer issues, inventory/replenishment, attending vendor events, order entry, customer training and troubleshooting customer service requests from clients.
* Respond to account service needs which cannot be resolved over the telephone and do not constitute the core selling responsibilities of the Field Sales rep.
* Resolve issues to the customer's satisfaction through experience and utilization of available resources
* Customer Training
* Assist Field Sales rep. in providing initial and ongoing account support, including: distribute catalogs and requisition forms, provide end-user catalog training, develop invoices when necessary, inventory and coordinate the replenishment of BSD catalogs and appropriate marketing materials at the customer location
* Attending vendor events
* Generate reports, account maintenance, order tracking.
* Research on back orders, missing orders, and discontinued products

What Does A Service Consultant Do At Unitedhealth Group

* Gather background information, research the law and/or regulations on specific issues or questions.
* Prepare and present a summary of the findings, including initial analysis, as requested, to the attorney Material Review: Review materials for members, providers, agents, and/or pharmacies (letters, training materials, marketing pieces etc.).
* The primary focus of the review is to identify any legal or regulatory concerns.
* Request For Proposals (RFPs) Reponses: Review of Employer Group RFPs working with proposal team.
* The primary focus of the review are any legal related questions/issues.
* Involves developing and utilizing standard responses to common questions and drafting responses to unique questions working with the attorney as needed Contracts / Agreements: Responsible for drafting, reviewing, and revising contracts and / or agreements – some examples include: sales agent agreements, PBM agreement, non-disclosure agreements, etc.
* Also, requires working closely with the appropriate business client and assigned attorney Project Coordination / Management: Ability to coordinate projects within our team and/or with other departments within the organization.
* The role would be to organize, manage communication and track progress on assigned projects.
* Some projects may require working with external entities, including state regulatory bodies Working as part of a team: This position will be one of five paralegals on a team.
* Each team member has specific primary assignments, but some flexibility is required to shift work as needed to respond to priority projects appropriately

What Does A Service Consultant Do At Fiserv

* Prioritizes client business requirements Assists in analyzing and defining project scopes
* Coordinates with or serves as the project manager depending on the complexity of the project
* Conducts interviews and analyzes projects to gain in-depth understanding of customer needs
* Applies basic business knowledge and understanding of Fiserv systems to translate client’s requirements and needs into detailed system specifications and process recommendations
* Provides data and analysis to identify workflow and business efficiencies, alternatives and gaps
* Gathers, analyzes and documents current practices, workflows and business needs
* Configures application parameters in several systems to meet client business requirements
* Ensures validation and testing of the solutions against business requirements
* Develops and delivers client training
* The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities

What Does A Service Consultant Do At Oracle

* Understand thecustomer needs through discovery and establish Oracle s CX, HCM, FINS, or SCMapplications as the best solution that addresses those needs
* Knowledge of SaaS(Cloud) solution deployments and can build the business benefits of SaaS in tosolutions for customers
* Configure andpresent customized demos using UI-based configuration and administration tools
* Understand Oracle ssolutions, including demonstrating deep familiarity with Oracle s Cloudarchitecture including hosting and security
* Participate in allappropriate product, sales, and procedural training and certification toacquire and maintain the knowledge necessary to be effective in the position
* Attain quarterlyand annual objectives assigned by management
* Respond effectivelyto RFPs
* HR, HumanResources, Talent Management, Talent Acquisition, Recruiting, Benefits,Payroll, Organizational Development, Sales, Service, Marketing, Supply Chain,Procurement

What Does A Service Consultant Do At McDonald's

* Business Results_
* Conducts restaurant evaluations for assigned Owner/Operators including consulting with the Owner/Operators to develop agreed upon action plans to address restaurant system opportunities.
* Identifies priority Owner/Operators and restaurants based on Quality/Service/Cleanliness (QSC), customer facing metrics and demand potential.
* Consults collaboratively with each Owner/Operator to improve execution of restaurant systems and to deliver short and long term business results (QSC, customer facing metric and demand potential).
* Recommends and coordinates assistance from regional support staff and peer Owner/Operators to optimize business results when appropriate (e.g. construction, finance, real estate, training, HR, marketing, technology, and other subject matter experts).
* Uses all information available in the Consultant’s toolbox (e.g. observations, analysis, questing, data) to optimize restaurant potential.
* Proactively provides recommendations to Owner/Operators on how to leverage resources and opportunities to improve business results (e.g. new initiatives, upgrading equipment, new technology advantages)
* Provides feedback and support (e.g.
* Owner/Operator training, system information) to Owner/Operators to ensure Gold Standard Execution of Local Store Marketing (LSM) and national marketing initiatives across all restaurants in the Owner/Operator organization.
* Operator Relationships_
* Utilize consulting skills, critical thinking, franchisor resources and experience to diagnose root cause(s) for QSC opportunities and deliver appropriate recommendation(s) to resolve.
* Provide appropriate support (i.e. coaching, collaborative or resource referral) based on recommendations.
* Demonstrates knowledge of the National Franchising Standards and applies to hold Owner/Operator accountable to consistently meeting franchisor standards.
* Includes providing consulting support to Owner/Operator to cure and improve compliance.
* Demonstrates ability to assess restaurant and Owner/Operator performance based on observations, data analysis, and insights provided by Owner/Operator to provide feedback and recommendations to improve QSC and the customer experience.
* Ability to think critically and take action in critical situations.
* With Field Service Manager support, organizes and leads annual operator business planning process including follow up throughout the year.
* Offers feedback, based on quantitative and qualitative information, to provide current recommendations on growth status to the Field Service Manager.
* Provide feedback and assists in the evaluation of assigned Owner/Operator candidates as needed

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Service Consultant jobs

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Service Consultant Career Paths

Service Consultant
Business Analyst Program Manager General Manager
Account Manager
5 Yearsyrs
Senior Consultant Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Business Developer Business Development Manager Senior Manager
Director Of Human Resources
10 Yearsyrs
Senior Consultant Senior Manager
Director Of Information
10 Yearsyrs
Project Manager Construction Manager Operations Manager
Director Of Sales
10 Yearsyrs
Service Director Marketing Director Sales Consultant
District Sales Manager
7 Yearsyrs
Service Manager Operations Manager
General Manager
7 Yearsyrs
Technical Support Specialist Business Analyst Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Program Manager Marketing Manager Regional Sales Manager
National Account Manager
8 Yearsyrs
Assistant Service Manager Service Manager
Operations Manager
7 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
General Manager Account Executive Sales Manager
Regional Sales Manager
9 Yearsyrs
Service Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Assistant Service Manager Service Director Operations Director
Senior Project Manager
12 Yearsyrs
Program Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
Business Developer Business Manager Territory Manager
Territory Sales Manager
7 Yearsyrs
Service Director Operations Director Senior Project Manager
Vice President And Manager
10 Yearsyrs
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Average Length of Employment
Service Officer 3.4 years
Service Operator 3.2 years
Service Consultant 3.0 years
Service Lead 2.9 years
Service Advisor 2.8 years
Service Specialist 2.7 years
Customs Consultant 2.6 years
Consultant 2.4 years
Service Associate 2.1 years
Product Consultant 1.9 years
Top Employers Before
Consultant 6.8%
Manager 5.5%
Internship 4.3%
Top Employers After
Consultant 10.0%
Manager 4.8%

Service Consultant Demographics

Gender

Male

55.5%

Female

42.7%

Unknown

1.8%
Ethnicity

White

78.3%

Hispanic or Latino

10.9%

Asian

8.2%

Unknown

1.9%

Black or African American

0.7%
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Languages Spoken

Spanish

51.3%

French

9.0%

Chinese

4.8%

Mandarin

4.2%

Portuguese

4.2%

Japanese

3.4%

Hindi

2.8%

Italian

2.8%

Cantonese

2.5%

Arabic

2.5%

German

2.2%

Carrier

2.0%

Polish

1.7%

Korean

1.4%

Urdu

1.4%

Russian

1.1%

Vietnamese

0.8%

Dakota

0.8%

Cherokee

0.6%

Gujarati

0.6%
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Service Consultant Education

Schools

University of Phoenix

25.0%

George Mason University

5.2%

Pennsylvania State University

5.0%

University of Pittsburgh -

4.7%

Western Michigan University

4.5%

DePaul University

4.1%

Michigan State University

4.1%

Arizona State University

4.1%

University of Texas at Austin

4.1%

Georgia State University

3.9%

Community College of Allegheny County

3.9%

Strayer University

3.8%

Florida State University

3.8%

Drexel University

3.6%

Ashford University

3.6%

Liberty University

3.4%

University of North Carolina at Greensboro

3.4%

Kaplan University

3.2%

Iowa State University

3.2%

Northeastern University

3.2%
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Majors

Business

33.9%

Finance

5.6%

Accounting

5.5%

Management

5.3%

Marketing

5.2%

Computer Science

5.2%

Communication

4.3%

Psychology

3.8%

Automotive Technology

3.4%

Nursing

3.2%

Criminal Justice

3.2%

Computer Information Systems

2.8%

Education

2.7%

Information Technology

2.7%

Social Work

2.3%

Health Care Administration

2.3%

General Studies

2.3%

Political Science

2.3%

Electrical Engineering

2.0%

Liberal Arts

2.0%
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Degrees

Bachelors

40.0%

Other

22.9%

Masters

19.4%

Associate

10.0%

Certificate

4.0%

Doctorate

2.1%

Diploma

1.1%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Consultant Salaries

Job Title Company Location Start Date Salary
Transaction Advisory Services Consultant Ernst & Young U.S. LLP San Francisco, CA Jan 05, 2016 $200,000
Services Consultant II Wood Group Kenny, Inc. Houston, TX Sep 17, 2016 $136,781
Prof Services Consult Apple Inc. Cupertino, CA Oct 31, 2016 $131,643 -
$150,000
Principal Global Services Consultant PTC Inc. Coppell, TX May 25, 2013 $129,375
Enterprise Field Technical Services Consultant Dell Marketing, L.P. Orlando, FL Mar 09, 2016 $127,344
Enterprise Field Technical Services Consultant Dell Marketing LP Round Rock, TX Aug 17, 2015 $127,344
Talent and Rewards Financial Services Consultant Towers Watson Delaware Inc. Philadelphia, PA Oct 01, 2013 $125,000
Service NOW Consultant Jade Global Inc. San Jose, CA Jul 01, 2016 $120,000
Prof Services Consult Apple Inc. Cupertino, CA Sep 17, 2016 $117,146 -
$151,300
Principal Services Consultant II Axway Inc. Phoenix, AZ Feb 28, 2016 $116,600
Principal Services Consultant Ca, Inc. Brooklyn, OH Jul 01, 2013 $116,585
Principal Services Consultant Ca, Inc. Overland Park, KS Jun 04, 2013 $116,585
Consulting Services Consultant Cisco Systems, Inc. Austin, TX Jul 07, 2014 $96,782 -
$143,800
Service Delivery Mangement Consultant-Support Oracle America, Inc. Cary, NC Dec 21, 2015 $96,640 -
$123,167
Industry Solutions and Services Consultant Accenture LLP Seattle, WA Nov 23, 2015 $95,924
Industry Solutions and Services Consultant Accenture LLP Chicago, IL Nov 23, 2015 $95,924
Services Consultant III Axway Inc. Phoenix, AZ Apr 27, 2016 $94,474
Technical Service Consultant E.I. Du Pont de Nemours and Company Wilmington, DE Dec 05, 2016 $94,403 -
$118,000
Principal Global Services Consultant PTC Inc. Cambridge, MA Dec 19, 2016 $93,475 -
$136,149
Consulting Services Consultant Cisco Systems, Inc. Herndon, VA Oct 23, 2015 $92,353 -
$122,500
Services Consultant Ca, Inc. Roseland, NJ Jun 15, 2015 $78,750
Services Consultant Ca, Inc. Littleton, CO Jan 21, 2015 $78,750
Global Trade Services Consultant Orange Information Technology Solutions, Inc. Franklin Lakes, NJ Sep 01, 2013 $78,263
Services Consultant Ca, Inc. Louisville, KY Apr 21, 2014 $77,500
Managed Services Consultant Teradata Operations, Inc. Fort Worth, TX Aug 31, 2015 $77,096
Managed Services Consultant Teradata Operations, Inc. Fort Worth, TX Aug 24, 2015 $77,096
Technical Services Consultant Ungerboeck Systems International, Inc. OFallon, MO May 15, 2014 $77,000 -
$87,000
Services Consultant Ca, Inc. Frisco, TX Aug 24, 2014 $75,000

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Top Skills for A Service Consultant

CustomerServiceProductKnowledgeFinancialNeedsProceduresEnsureComplianceDeliveryRepairOrdersCustomerSatisfactionWindowsConsultantsWebProjectManagementPhoneCallsInternetInfrastructureNewAccountsTechnicalSupportCSIBusinessProcessServiceDepartment

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Top Service Consultant Skills

  1. Customer Service
  2. Product Knowledge
  3. Financial Needs
You can check out examples of real life uses of top skills on resumes here:
  • Participated in training opportunities related to sales, marketing, presentation skills and customer service
  • Maintain detailed sales product knowledge, including competitive information.
  • Profile existing clients and prospects to identify financial needs.
  • Lead a 10 member training team, created and documented policy and procedures for technical repairs from engineering changes.
  • Perform standardized facility visits to ensure compliance with Federal and State regulations and Company policy and procedures.

Top Service Consultant Employers

Service Consultant Videos

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