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Become A Service Consultant

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Working As A Service Consultant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $89,894

    Average Salary

What Does A Service Consultant Do At Office Depot

* The Service Consultant will be responsible for a broad range of administrative and sales support duties associated with supporting field sales representatives within Contract Sales that includes but not limited to maintaining customer satisfaction by resolving customer issues, inventory/replenishment, attending vendor events, order entry, customer training and troubleshooting customer service requests from clients.
* Respond to account service needs which cannot be resolved over the telephone and do not constitute the core selling responsibilities of the Field Sales rep.
* Resolve issues to the customer's satisfaction through experience and utilization of available resources
* Customer Training
* Assist Field Sales rep. in providing initial and ongoing account support, including: distribute catalogs and requisition forms, provide end-user catalog training, develop invoices when necessary, inventory and coordinate the replenishment of BSD catalogs and appropriate marketing materials at the customer location
* Attending vendor events
* Generate reports, account maintenance, order tracking.
* Research on back orders, missing orders, and discontinued products

What Does A Service Consultant Do At Unitedhealth Group

* Gather background information, research the law and/or regulations on specific issues or questions.
* Prepare and present a summary of the findings, including initial analysis, as requested, to the attorney Material Review: Review materials for members, providers, agents, and/or pharmacies (letters, training materials, marketing pieces etc.).
* The primary focus of the review is to identify any legal or regulatory concerns.
* Request For Proposals (RFPs) Reponses: Review of Employer Group RFPs working with proposal team.
* The primary focus of the review are any legal related questions/issues.
* Involves developing and utilizing standard responses to common questions and drafting responses to unique questions working with the attorney as needed Contracts / Agreements: Responsible for drafting, reviewing, and revising contracts and / or agreements – some examples include: sales agent agreements, PBM agreement, non-disclosure agreements, etc.
* Also, requires working closely with the appropriate business client and assigned attorney Project Coordination / Management: Ability to coordinate projects within our team and/or with other departments within the organization.
* The role would be to organize, manage communication and track progress on assigned projects.
* Some projects may require working with external entities, including state regulatory bodies Working as part of a team: This position will be one of five paralegals on a team.
* Each team member has specific primary assignments, but some flexibility is required to shift work as needed to respond to priority projects appropriately

What Does A Service Consultant Do At Fiserv

* Prioritizes client business requirements Assists in analyzing and defining project scopes
* Coordinates with or serves as the project manager depending on the complexity of the project
* Conducts interviews and analyzes projects to gain in-depth understanding of customer needs
* Applies basic business knowledge and understanding of Fiserv systems to translate client’s requirements and needs into detailed system specifications and process recommendations
* Provides data and analysis to identify workflow and business efficiencies, alternatives and gaps
* Gathers, analyzes and documents current practices, workflows and business needs
* Configures application parameters in several systems to meet client business requirements
* Ensures validation and testing of the solutions against business requirements
* Develops and delivers client training
* The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities

What Does A Service Consultant Do At Oracle

* Understand thecustomer needs through discovery and establish Oracle s CX, HCM, FINS, or SCMapplications as the best solution that addresses those needs
* Knowledge of SaaS(Cloud) solution deployments and can build the business benefits of SaaS in tosolutions for customers
* Configure andpresent customized demos using UI-based configuration and administration tools
* Understand Oracle ssolutions, including demonstrating deep familiarity with Oracle s Cloudarchitecture including hosting and security
* Participate in allappropriate product, sales, and procedural training and certification toacquire and maintain the knowledge necessary to be effective in the position
* Attain quarterlyand annual objectives assigned by management
* Respond effectivelyto RFPs
* HR, HumanResources, Talent Management, Talent Acquisition, Recruiting, Benefits,Payroll, Organizational Development, Sales, Service, Marketing, Supply Chain,Procurement

What Does A Service Consultant Do At McDonald's

* Business Results_
* Conducts restaurant evaluations for assigned Owner/Operators including consulting with the Owner/Operators to develop agreed upon action plans to address restaurant system opportunities.
* Identifies priority Owner/Operators and restaurants based on Quality/Service/Cleanliness (QSC), customer facing metrics and demand potential.
* Consults collaboratively with each Owner/Operator to improve execution of restaurant systems and to deliver short and long term business results (QSC, customer facing metric and demand potential).
* Recommends and coordinates assistance from regional support staff and peer Owner/Operators to optimize business results when appropriate (e.g. construction, finance, real estate, training, HR, marketing, technology, and other subject matter experts).
* Uses all information available in the Consultant’s toolbox (e.g. observations, analysis, questing, data) to optimize restaurant potential.
* Proactively provides recommendations to Owner/Operators on how to leverage resources and opportunities to improve business results (e.g. new initiatives, upgrading equipment, new technology advantages)
* Provides feedback and support (e.g.
* Owner/Operator training, system information) to Owner/Operators to ensure Gold Standard Execution of Local Store Marketing (LSM) and national marketing initiatives across all restaurants in the Owner/Operator organization.
* Operator Relationships_
* Utilize consulting skills, critical thinking, franchisor resources and experience to diagnose root cause(s) for QSC opportunities and deliver appropriate recommendation(s) to resolve.
* Provide appropriate support (i.e. coaching, collaborative or resource referral) based on recommendations.
* Demonstrates knowledge of the National Franchising Standards and applies to hold Owner/Operator accountable to consistently meeting franchisor standards.
* Includes providing consulting support to Owner/Operator to cure and improve compliance.
* Demonstrates ability to assess restaurant and Owner/Operator performance based on observations, data analysis, and insights provided by Owner/Operator to provide feedback and recommendations to improve QSC and the customer experience.
* Ability to think critically and take action in critical situations.
* With Field Service Manager support, organizes and leads annual operator business planning process including follow up throughout the year.
* Offers feedback, based on quantitative and qualitative information, to provide current recommendations on growth status to the Field Service Manager.
* Provide feedback and assists in the evaluation of assigned Owner/Operator candidates as needed

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Real Service Consultant Salaries

Job Title Company Location Start Date Salary
Transaction Advisory Services Consultant Ernst & Young U.S. LLP San Francisco, CA Jan 05, 2016 $200,000
Technical Services and Consulting Director Dynamicweb North America, Inc. Los Angeles, CA Sep 18, 2016 $200,000
Services Consultant II Wood Group Kenny, Inc. Houston, TX Sep 17, 2016 $136,781
Senior Services Consultant Ca, Inc. New York, NY Nov 14, 2016 $134,909
Senior Services Consultant Ca, Inc. New York, NY Mar 11, 2016 $134,909
Prof Services Consult Apple Inc. Cupertino, CA Oct 31, 2016 $131,643 -
$150,000
Enterprise Field Technical Services Consultant Dell Marketing, L.P. Orlando, FL Mar 09, 2016 $127,344
Enterprise Field Technical Services Consultant Dell Marketing LP Round Rock, TX Aug 17, 2015 $127,344
Senior Services Consultant Ca, Inc. Raleigh, NC Aug 08, 2016 $123,000
Senior Services Consultant Ca, Inc. Lisle, IL Nov 23, 2015 $123,000
Senior Services Consultant Ca, Inc. Madison, WI Aug 15, 2016 $123,000
Designated Support Engineer/Managed Services Consultant Imperva, Inc. CA Feb 03, 2015 $121,222
Senior Services Consultant Ca, Inc. Roseland, NJ Sep 19, 2016 $121,000
Principal Global Services Consultant PTC Inc. Johns Creek, GA May 12, 2016 $107,973 -
$132,128
Senior Services Consultant II Axway Inc. Phoenix, AZ Feb 11, 2016 $105,934
Industry Solutions & Services Consultant Accenture LLP Phoenix, AZ Apr 18, 2016 $103,400
Healthcare Transformation Services Consultant Philips Electronics North America Corporation Andover, MA Oct 21, 2016 $103,200
Senior Services Consultant Ca, Inc. Plano, TX Sep 03, 2015 $102,000
Senior Services Consultant Ca, Inc. Chandler, AZ Feb 23, 2015 $101,980
Senior Services Consultant Ca, Inc. Culver City, CA Jun 08, 2015 $95,004
Senior Services Consultant Ca, Inc. Plymouth Meeting, PA Jan 20, 2015 $95,004
Senior Global Services Consultant PTC Inc. Blaine, MN Jan 11, 2015 $95,000
Senior Services Consultant III Axway, Inc. Phoenix, AZ Aug 03, 2015 $95,000
Services Consultant III Axway Inc. Phoenix, AZ Apr 27, 2016 $94,474
Technical Service Consultant E.I. Du Pont de Nemours and Company Wilmington, DE Dec 05, 2016 $94,403 -
$118,000
Senior Services Consultant Ca, Inc. Washington, DC Apr 07, 2015 $93,701
Senior Services Consultant Ca, Inc. Salt Lake City, UT May 05, 2015 $93,701

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Top Skills for A Service Consultant

CustomerServiceProductKnowledgeFinancialNeedsProceduresEnsureComplianceDeliveryRepairOrdersCustomerSatisfactionWindowsConsultantsWebProjectManagementPhoneCallsInternetInfrastructureNewAccountsTechnicalSupportCSIBusinessProcessServiceDepartment

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Top Service Consultant Skills

  1. Customer Service
  2. Product Knowledge
  3. Financial Needs
You can check out examples of real life uses of top skills on resumes here:
  • Participated in training opportunities related to sales, marketing, presentation skills and customer service
  • Maintain detailed sales product knowledge, including competitive information.
  • Profile existing clients and prospects to identify financial needs.
  • Lead a 10 member training team, created and documented policy and procedures for technical repairs from engineering changes.
  • Perform standardized facility visits to ensure compliance with Federal and State regulations and Company policy and procedures.

Top Service Consultant Employers

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