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Become A Service Consultant

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Working As A Service Consultant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $82,000

    Average Salary

What Does A Service Consultant Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Consultant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Consultant Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Service Officer 3.6 years
Service Consultant 3.0 years
Service Specialist 2.7 years
Customs Consultant 2.4 years
Service Associate 2.2 years
Top Careers Before Service Consultant
Consultant 6.5%
Manager 5.3%
Cashier 5.3%
Internship 4.4%
Teller 2.8%
Top Careers After Service Consultant
Consultant 9.1%
Manager 4.6%
Owner 2.9%
Cashier 2.8%

Do you work as a Service Consultant?

Service Consultant Demographics

Gender

Male

51.4%

Female

39.1%

Unknown

9.5%
Ethnicity

White

61.4%

Hispanic or Latino

15.6%

Black or African American

11.1%

Asian

8.1%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

54.6%

French

9.8%

Chinese

4.1%

Mandarin

3.7%

Portuguese

3.7%

German

3.0%

Japanese

2.8%

Italian

2.6%

Hindi

2.2%

Cantonese

2.0%

Polish

1.7%

Arabic

1.7%

Russian

1.5%

Carrier

1.5%

Korean

1.1%

Gujarati

0.9%

Turkish

0.9%

Urdu

0.9%

Vietnamese

0.7%

Armenian

0.7%
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Service Consultant Education

Schools

University of Phoenix

26.5%

Pennsylvania State University

6.1%

Arizona State University

5.0%

Strayer University

4.8%

University of Pittsburgh -

4.5%

Western Michigan University

4.1%

Temple University

4.0%

Florida State University

3.9%

University of Texas at Austin

3.8%

Kaplan University

3.8%

George Mason University

3.7%

University of Maryland - University College

3.6%

Georgia State University

3.6%

Universal Technical Institute

3.5%

Michigan State University

3.4%

University of North Carolina at Greensboro

3.4%

DePaul University

3.2%

New York University

3.2%

Johnson & Wales University

3.0%

The Academy

3.0%
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Majors

Business

33.7%

Accounting

5.8%

Management

5.4%

Finance

5.3%

Computer Science

4.9%

Psychology

4.6%

Marketing

4.5%

Communication

4.3%

Automotive Technology

3.7%

Nursing

3.5%

Criminal Justice

3.4%

Computer Information Systems

2.5%

General Studies

2.5%

Human Resources Management

2.4%

Education

2.4%

Political Science

2.4%

Social Work

2.3%

Health Care Administration

2.2%

Information Technology

2.2%

Liberal Arts

2.0%
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Degrees

Bachelors

40.9%

Other

22.5%

Masters

18.3%

Associate

11.0%

Certificate

3.9%

Doctorate

1.8%

Diploma

1.2%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$82,000
View Detailed Salary Report
$59,000
Min 10%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$114,000
Max 90%
Best Paying Company
CarMax
Highest Paying City
Seattle, WA
Highest Paying State
Washington
Avg Experience Level
3.0 years
How much does a Service Consultant make at top companies?
The national average salary for a Service Consultant in the United States is $82,700 per year or $40 per hour. Those in the bottom 10 percent make under $59,000 a year, and the top 10 percent make over $114,000.

Real Service Consultant Salaries

Job Title Company Location Start Date Salary
Transaction Advisory Services Consultant Ernst & Young U.S. LLP San Francisco, CA Jan 05, 2016 $200,000
Services Consultant II Wood Group Kenny, Inc. Houston, TX Sep 17, 2016 $136,781
Prof Services Consult Apple Inc. Cupertino, CA Oct 31, 2016 $131,643 -
$150,000
Principal Global Services Consultant PTC Inc. Coppell, TX May 25, 2013 $129,375
Enterprise Field Technical Services Consultant Dell Marketing, L.P. Orlando, FL Mar 09, 2016 $127,344
Enterprise Field Technical Services Consultant Dell Marketing LP Round Rock, TX Aug 17, 2015 $127,344
Talent and Rewards Financial Services Consultant Towers Watson Delaware Inc. Philadelphia, PA Oct 01, 2013 $125,000
Service NOW Consultant Jade Global Inc. San Jose, CA Jul 01, 2016 $120,000
Prof Services Consult Apple Inc. Cupertino, CA Sep 17, 2016 $117,146 -
$151,300
Principal Services Consultant II Axway Inc. Phoenix, AZ Feb 28, 2016 $116,600
Principal Services Consultant Ca, Inc. Overland Park, KS Jun 04, 2013 $116,585
Principal Services Consultant Ca, Inc. Brooklyn, OH Jul 01, 2013 $116,585
Consulting Services Consultant Cisco Systems, Inc. Austin, TX Jul 07, 2014 $96,782 -
$143,800
Service Delivery Mangement Consultant-Support Oracle America, Inc. Cary, NC Dec 21, 2015 $96,640 -
$123,167
Industry Solutions and Services Consultant Accenture LLP Chicago, IL Nov 23, 2015 $95,924
Industry Solutions and Services Consultant Accenture LLP Seattle, WA Nov 23, 2015 $95,924
Services Consultant III Axway Inc. Phoenix, AZ Apr 27, 2016 $94,474
Technical Service Consultant E.I. Du Pont de Nemours and Company Wilmington, DE Dec 05, 2016 $94,403 -
$118,000
Principal Global Services Consultant PTC Inc. Cambridge, MA Dec 19, 2016 $93,475 -
$136,149
Consulting Services Consultant Cisco Systems, Inc. Herndon, VA Oct 23, 2015 $92,353 -
$122,500
Services Consultant Ca, Inc. Littleton, CO Jan 21, 2015 $78,750
Services Consultant Ca, Inc. Roseland, NJ Jun 15, 2015 $78,750
Global Trade Services Consultant Orange Information Technology Solutions, Inc. Franklin Lakes, NJ Sep 01, 2013 $78,263
Services Consultant Ca, Inc. Louisville, KY Apr 21, 2014 $77,500
Managed Services Consultant Teradata Operations, Inc. Fort Worth, TX Aug 24, 2015 $77,096
Managed Services Consultant Teradata Operations, Inc. Fort Worth, TX Aug 31, 2015 $77,096
Technical Services Consultant Ungerboeck Systems International, Inc. OFallon, MO May 15, 2014 $77,000 -
$87,000
Services Consultant Ca, Inc. Frisco, TX Aug 24, 2014 $75,000

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Top Skills for A Service Consultant

  1. Customer Service
  2. Financial Services
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Participated in training opportunities related to sales, marketing, presentation skills and customer service
  • Optimized business operations and risk management for clients in financial services, pharmaceutical, telecommunications, automotive, and other industries.
  • Supported management through risk identification, control testing and process improvement procedures.
  • Generated repair orders and developed estimates.
  • Analyzed contracts for content, clauses and definition of contractual requirements to ensure compliance with Federal Acquisition Regulations.

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Top 10 Best States for Service Consultants

  1. Rhode Island
  2. North Dakota
  3. Alaska
  4. Wisconsin
  5. New Hampshire
  6. Vermont
  7. Texas
  8. California
  9. Iowa
  10. Colorado
  • (81 jobs)
  • (109 jobs)
  • (50 jobs)
  • (451 jobs)
  • (125 jobs)
  • (62 jobs)
  • (1,546 jobs)
  • (2,796 jobs)
  • (282 jobs)
  • (471 jobs)

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