Service consultant job description
Updated March 14, 2024
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Example service consultant requirements on a job description
Service consultant requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in service consultant job postings.
Sample service consultant requirements
- High School Diploma or equivalent
- Proven customer service experience
- Proficient in MS Office
- Strong communication and interpersonal skills
- Knowledge of relevant software applications
Sample required service consultant soft skills
- Excellent problem solving abilities
- Ability to work independently and as part of a team
- Ability to handle customer complaints in a professional manner
- Excellent listening and communication skills
- Ability to work under pressure
Service consultant job description example 1
Planet Technologies service consultant job description
The Managed Services Senior Consultant is partnering with clients to form a long-lasting relationship while assisting with their growth across the Office 365 platform. This would cover a wide breadth of tasks from technical writing, security assessments, licensing questions, or anything in or related to the Office 365 stack. Expertise in Office 365 and related core technologies including but not limited to Active Directory, Cloud Identities, Exchange, Teams, ADFS, AAD Connect, and EMS, are required.
As part of the Managed Services team, you are responsible for helping to foster the long-term relationship and partnership with our clients. Going beyond just doing good technical work, and into being a good co-worker, partner, and advisor.
Essential FunctionsSurface and analyze customer business requirements.Translate requirements into an Architectural design and influence the deployment of key infrastructure components Design, construct, configure, and maintain all facets of an Office 365 TenantPlan and Execute an end-to-end implementation of the target workloads Maintain a thorough understanding of existing and emerging Office 365 and related core technologies Be up to date on new technologies within Office 365 that could benefit customers
Education Certifications and ExpereinceExchange: Should have real-world, hands-on experience delivering messaging and collaboration solutions utilizing Microsoft Exchange and Office 365 within large complex environments.Office 365: SME for applications across the Office 365 Stack such as OneDrive for Business, SharePoint Online, Exchange Online, Microsoft Teams, Forms, Yammer, Office Suite, Power Automate, Power Apps, Power BI, Sway, etc Office 365: SME for Azure Active Directory, Azure active Directory Federation Service (ADFS), Exchange Online, SharePoint Online, OneDrive Exchange Online Protection (EOP), Skype for Business / Teams, and other O365 workloads Active Directory: Should have real-world experience helping to managing and maintaining AD, Azure AD integration, GPO's, etc.Azure: Should have experience with Azure AD, Intune, Cloud App Security, Conditional Access.SharePoint: Should have knowledge of how to manage and maintain SharePoint Online, Team Sites, Document Libraries, and permission structures.Any Microsoft or Technical certifications are a positive and should be noted, especially related to the core technology stack of M365.
Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. Planet has significant experience in deploying business intelligence, cloud services, unified communications, and systems management with an emphasis building, deploying, and managing custom solutions that transform the business operations of federal government agencies.
Planet Technologies does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10 year background investigation - US Citizenship (clearable) is required.
Join our highly talented team of Microsoft Certified Masters and MVP's - Visit www.go-planet.com to learn more!
As part of the Managed Services team, you are responsible for helping to foster the long-term relationship and partnership with our clients. Going beyond just doing good technical work, and into being a good co-worker, partner, and advisor.
Essential FunctionsSurface and analyze customer business requirements.Translate requirements into an Architectural design and influence the deployment of key infrastructure components Design, construct, configure, and maintain all facets of an Office 365 TenantPlan and Execute an end-to-end implementation of the target workloads Maintain a thorough understanding of existing and emerging Office 365 and related core technologies Be up to date on new technologies within Office 365 that could benefit customers
Education Certifications and ExpereinceExchange: Should have real-world, hands-on experience delivering messaging and collaboration solutions utilizing Microsoft Exchange and Office 365 within large complex environments.Office 365: SME for applications across the Office 365 Stack such as OneDrive for Business, SharePoint Online, Exchange Online, Microsoft Teams, Forms, Yammer, Office Suite, Power Automate, Power Apps, Power BI, Sway, etc Office 365: SME for Azure Active Directory, Azure active Directory Federation Service (ADFS), Exchange Online, SharePoint Online, OneDrive Exchange Online Protection (EOP), Skype for Business / Teams, and other O365 workloads Active Directory: Should have real-world experience helping to managing and maintaining AD, Azure AD integration, GPO's, etc.Azure: Should have experience with Azure AD, Intune, Cloud App Security, Conditional Access.SharePoint: Should have knowledge of how to manage and maintain SharePoint Online, Team Sites, Document Libraries, and permission structures.Any Microsoft or Technical certifications are a positive and should be noted, especially related to the core technology stack of M365.
Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. Planet has significant experience in deploying business intelligence, cloud services, unified communications, and systems management with an emphasis building, deploying, and managing custom solutions that transform the business operations of federal government agencies.
Planet Technologies does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10 year background investigation - US Citizenship (clearable) is required.
Join our highly talented team of Microsoft Certified Masters and MVP's - Visit www.go-planet.com to learn more!
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Service consultant job description example 2
Old National Bank service consultant job description
Better together, on February 16, 2022, First Midwest and Old National Bank merged to become a stronger better Old National Bank.
Old National Bank was established in 1834. Today, we are the largest financial services holding company with dual headquarters in Chicago and Evansville, IN. We provide an array of services to our clients which include Community Banking, Investments, and Wealth Management. At Old National, we believe that by helping our associates balance work life with home life, we create a more productive workforce and a stronger company.
Old National Bank has an outstanding opportunity for a Merchant Services Consultant. This position will be responsible for calling on and recognizing business customers' needs and selling the appropriate Elavon products. Additionally, the Merchant Services Consultant will be responsible for referring bank products and working with appropriate businesses and departments in completing proposals to win small and large business accounts. The Merchant Services Consultant must have substantial product knowledge and be able to 'hit the ground running'.
Qualifications:
+ Bachelor's degree or equivalent experience
+ 2+ years of merchant processing sales experience required.
+ Experience selling in conjunction with a bank or financial institution preferred.
+ Well-developed selling skills with the ability to close the sale.
+ Excellent communication and time management skills.
+ Substantial product knowledge is essential to qualify for this position.
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Talent Acquisition Director, VP, to fill a specific position.
External Job Title: MERCHANT SERVICES CONSULTANT
Street: 116 E Berry St
Old National Bank was established in 1834. Today, we are the largest financial services holding company with dual headquarters in Chicago and Evansville, IN. We provide an array of services to our clients which include Community Banking, Investments, and Wealth Management. At Old National, we believe that by helping our associates balance work life with home life, we create a more productive workforce and a stronger company.
Old National Bank has an outstanding opportunity for a Merchant Services Consultant. This position will be responsible for calling on and recognizing business customers' needs and selling the appropriate Elavon products. Additionally, the Merchant Services Consultant will be responsible for referring bank products and working with appropriate businesses and departments in completing proposals to win small and large business accounts. The Merchant Services Consultant must have substantial product knowledge and be able to 'hit the ground running'.
Qualifications:
+ Bachelor's degree or equivalent experience
+ 2+ years of merchant processing sales experience required.
+ Experience selling in conjunction with a bank or financial institution preferred.
+ Well-developed selling skills with the ability to close the sale.
+ Excellent communication and time management skills.
+ Substantial product knowledge is essential to qualify for this position.
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Talent Acquisition Director, VP, to fill a specific position.
External Job Title: MERCHANT SERVICES CONSULTANT
Street: 116 E Berry St
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Service consultant job description example 3
HonorVet Technologies service consultant job description
Job DescriptionWe are looking for a qualified and energic Desktop Engineer who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. This includes travel to various field locations.
This position will be hybrid. The schedule is up to the manager and can be discussed during te interview.
Role Objectives
· Work on the IT Desktop Service Team
•This includes providing advanced support and troubleshooting for the Windows 10 operating system.
•Collaborating with vendors and other IT business units to resolve second level support issues.
•Break/Fix – Hardware replacement and diagnosis.
· Provide Technical support to Client employees
•Troubleshooting office 365, Windows 10 and proprietary software.
· Candidate will provide support, over the phone, through email, remote connection, chat bot, and in-person support
•Ideal candidate would have advanced troubleshooting skills in the Windows operating system and a strong customer service background.
· Comfortable with installing PCs, printers, and laptops
•This includes supporting our Maplewood facility and over 200 field locations. Travel is required for this position.
Desired Skills/Responsibilities.
The Desktop Engineer will support laptops, PC’s, software applications, printers, mobile devices, telephones, projectors, user accounts, network access, and setting up new employees. The ideal candidate will also manage certain IT related projects. Responsibilities• Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.• Install hardware and software on workstations.• Set up and maintain network and telecommunications systems.• Troubleshoot LAN, server, wi-fi and connectivity issues.• Utilize ticketing system, when necessary.• Manage Windows Active Directory and Exchange.• Re-image computers, perform data migrations and restorations.• Work closely with other IT employees on system maintenance and configuration projects.• Work closely with other SLA employees on interdepartmental projects.• Maintain accurate asset management records.• Work with vendors and manufacturers on repair and maintenance of IT equipment.•. Requirements• 4-6 years desktop support experience.• Ability to help employees solve hardware and software problems.• Experience with Windows Active Directory & Office 365.• Experience troubleshooting network issues in large office setups.• Strong knowledge of Windows 10 and advanced troubleshooting. Experience supporting and troubleshooting printer systems.• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.• Strong customer service and communication skills.• Experience with a scripting language preferred.
This position will be hybrid. The schedule is up to the manager and can be discussed during te interview.
Role Objectives
· Work on the IT Desktop Service Team
•This includes providing advanced support and troubleshooting for the Windows 10 operating system.
•Collaborating with vendors and other IT business units to resolve second level support issues.
•Break/Fix – Hardware replacement and diagnosis.
· Provide Technical support to Client employees
•Troubleshooting office 365, Windows 10 and proprietary software.
· Candidate will provide support, over the phone, through email, remote connection, chat bot, and in-person support
•Ideal candidate would have advanced troubleshooting skills in the Windows operating system and a strong customer service background.
· Comfortable with installing PCs, printers, and laptops
•This includes supporting our Maplewood facility and over 200 field locations. Travel is required for this position.
Desired Skills/Responsibilities.
The Desktop Engineer will support laptops, PC’s, software applications, printers, mobile devices, telephones, projectors, user accounts, network access, and setting up new employees. The ideal candidate will also manage certain IT related projects. Responsibilities• Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.• Install hardware and software on workstations.• Set up and maintain network and telecommunications systems.• Troubleshoot LAN, server, wi-fi and connectivity issues.• Utilize ticketing system, when necessary.• Manage Windows Active Directory and Exchange.• Re-image computers, perform data migrations and restorations.• Work closely with other IT employees on system maintenance and configuration projects.• Work closely with other SLA employees on interdepartmental projects.• Maintain accurate asset management records.• Work with vendors and manufacturers on repair and maintenance of IT equipment.•. Requirements• 4-6 years desktop support experience.• Ability to help employees solve hardware and software problems.• Experience with Windows Active Directory & Office 365.• Experience troubleshooting network issues in large office setups.• Strong knowledge of Windows 10 and advanced troubleshooting. Experience supporting and troubleshooting printer systems.• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.• Strong customer service and communication skills.• Experience with a scripting language preferred.
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Updated March 14, 2024
Updated March 14, 2024