**Proof of COVID-19 vaccine is required for employment at Spectra Credit Union**
Role
The primary function of this role is to accurately process financial transactions and be an effective source of information for members. Provide friendly, professional, confidential and effective assistance in lobby, drive-thru window or by telephone. Ensure a positive member experience and minimum wait time.
Major Duties and Responsibilities
50% - Member Service . Establish and maintain effective member relations; promote credit union products and services by identifying member needs and cross-selling benefits. Assist members with opening and closing accounts, answer questions about products and services and make referrals. Maintain high lobby awareness and take responsibility for member coverage on the line. Create and maintain a clean, neat pleasant work environment by presenting a professional look, positive outlook and behavior toward members and coworkers. Provide backup assistance to coworkers and other branches as needed.
50% - Operations . Demonstrate efficiency with financial transactions for checking, savings and borrowing members. Receive funds, post transactions, and withdrawals as requested. Balance teller cash drawer daily to assure accuracy in transactions, notify manager regarding any outages. Assists in various opening and closing branch duties on a daily basis. Serve as vault teller for the Credit Union, which includes ordering the cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining full vault security, and balancing vault cash nightly. Balance and maintain ATMs. Trouble-shoot minor problems with ATMs and/or cash recyclers. Performs other duties as assigned by the Manager or designee.
Must comply with applicable laws and regulation, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, the Office of Foreign Assets Control, and the SAFE Act.
Knowledge and Skills
Experience
Six months to two years of similar or related experience, including time spent in preparatory positions.
Education
A high school degree or GED is required. Bi-lingual fluency in Spanish & English is preferred.
Interpersonal Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In depth dialogues, conversations and explanations with members, and staff of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, education and/or advising others on matters of significance.
Other Skills
Excellent telephone manners and techniques, effective oral and written communication skills, ability to research and resolve problems before they become critical, knowledge of member services, loan policies, and procedures, knowledge of IRA applications, withdrawals, rollovers and transfers, demonstrated ability to identify member needs and sell benefits, ability to work independently within the limits of policy and authority, knowledge and proficient use of computer applications to include spreadsheet and word processing programs, demonstrated ability to provide courteous, professional service in a high-volume environment.
ADA Requirements
Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both
internal and external confidential matters.
Internal - Grade 7
PI177706472
Who Are We?
Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Technology
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$42,600.00 - $70,400.00
Target Openings
2
What Is the Opportunity?
Uses strong analytical skills, business and technical knowledge to provide operational and business support for computer systems to various internal and external customers via phone and non-phone methods related to Supported Systems. Proactively seeks opportunities to reduce costs and improve customer service. Identifies and develops problem resolution and knowledge database for use by service desk staff. Assumes ownership for a positive customer interaction for all calls taken.
Primary Job Duties & Responsibilities
Uses available resources and industry best practices to determine if system(s) require corrective action and develops interim alternative work flows when possible.
Answers internal/external customer phone calls, emails and fax inquiries and communicates results.
Understands established service level agreements, and effectively works to meet or exceed those standards.
Analyzes inquiry using various investigative tools to determine if system changes are required.
Logs customer inquiries in corporate ticket tool and escalates to IT personnel on an as needed basis.
May create and/or update team systems related procedure manuals.
May develop manual/materials to assist in the training of staff.
May be assigned to special projects of a simple to moderate complexity on an as needed basis.
Minimum Qualifications
Education, Work Experience, & Knowledge
Insurance Knowledge preferred.
Customer Service and/or Help Desk experience preferred.
Job Specific Technical Skills & Competencies
Technical Knowledge:
Demonstrates a solid knowledge of application systems and of the systems area supporting the business functions.
A working knowledge of the systems interfaces with the business operations work-flow and a conceptual understanding of the business.
Proficient in the use agency system configurations and applications.
Where appropriate maintains a basic knowledge of business trends.
Sometimes requires assistance to perform tasks.
Business Knowledge & Partnership:
Effectively contributes and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers, through a collaborative style.
Demonstrates ability to adjust priorities based on changing situations.
Problem Solving & Decision Making:
Able to recognize and analyze problems and develop timely solutions with minimal supervision.
Team Orientation:
Builds relationships with peers to achieve objectives.
Balances team and incumbent responsibilities.
Exhibits objectivity and openness to others views.
Gives and welcomes feedback.
Puts success of team above own interest.
Leadership:
Communicates with internal and external customers and peers when appropriate, utilizing solid written or oral skills.
Is a self-motivated to drive towards meeting and exceeding team goals.
Operational Awareness:
Generates innovative ideas on how to improve internal team workflows and processes, as well as identify systems changes that may ultimately enable the company and/or customer to operate in a cost-effective manner.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .
**Proof of COVID-19 vaccine is required for employment at Spectra Credit Union**
Role
The primary function of this role is to accurately process financial transactions and be an effective source of information for members. Provide friendly, professional, confidential and effective assistance in lobby, drive-thru window or by telephone. Ensure a positive member experience and minimum wait time.
Major Duties and Responsibilities
50% - Member Service . Establish and maintain effective member relations; promote credit union products and services by identifying member needs and cross-selling benefits. Assist members with opening and closing accounts, answer questions about products and services and make referrals. Maintain high lobby awareness and take responsibility for member coverage on the line. Create and maintain a clean, neat pleasant work environment by presenting a professional look, positive outlook and behavior toward members and coworkers. Provide backup assistance to coworkers and other branches as needed.
50% - Operations . Demonstrate efficiency with financial transactions for checking, savings and borrowing members. Receive funds, post transactions, and withdrawals as requested. Balance teller cash drawer daily to assure accuracy in transactions, notify manager regarding any outages. Assists in various opening and closing branch duties on a daily basis. Serve as vault teller for the Credit Union, which includes ordering the cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining full vault security, and balancing vault cash nightly. Balance and maintain ATMs. Trouble-shoot minor problems with ATMs and/or cash recyclers. Performs other duties as assigned by the Manager or designee.
Must comply with applicable laws and regulation, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, the Office of Foreign Assets Control, and the SAFE Act.
Knowledge and Skills
Experience
Six months to two years of similar or related experience, including time spent in preparatory positions.
Education
A high school degree or GED is required. Bi-lingual fluency in Spanish & English is preferred.
Interpersonal Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In depth dialogues, conversations and explanations with members, and staff of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, education and/or advising others on matters of significance.
Other Skills
Excellent telephone manners and techniques, effective oral and written communication skills, ability to research and resolve problems before they become critical, knowledge of member services, loan policies, and procedures, knowledge of IRA applications, withdrawals, rollovers and transfers, demonstrated ability to identify member needs and sell benefits, ability to work independently within the limits of policy and authority, knowledge and proficient use of computer applications to include spreadsheet and word processing programs, demonstrated ability to provide courteous, professional service in a high-volume environment.
ADA Requirements
Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both
internal and external confidential matters.
Internal - Grade 7
PI177706406
**Proof of COVID-19 vaccine is required for employment at Spectra Credit Union**
Role
The primary function of this role is to accurately process financial transactions and be an effective source of information for members. Provide friendly, professional, confidential and effective assistance in lobby, drive-thru window or by telephone. Ensure a positive member experience and minimum wait time.
Major Duties and Responsibilities
50% - Member Service . Establish and maintain effective member relations; promote credit union products and services by identifying member needs and cross-selling benefits. Assist members with opening and closing accounts, answer questions about products and services and make referrals. Maintain high lobby awareness and take responsibility for member coverage on the line. Create and maintain a clean, neat pleasant work environment by presenting a professional look, positive outlook and behavior toward members and coworkers. Provide backup assistance to coworkers and other branches as needed.
50% - Operations . Demonstrate efficiency with financial transactions for checking, savings and borrowing members. Receive funds, post transactions, and withdrawals as requested. Balance teller cash drawer daily to assure accuracy in transactions, notify manager regarding any outages. Assists in various opening and closing branch duties on a daily basis. Serve as vault teller for the Credit Union, which includes ordering the cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining full vault security, and balancing vault cash nightly. Balance and maintain ATMs. Trouble-shoot minor problems with ATMs and/or cash recyclers. Performs other duties as assigned by the Manager or designee.
Must comply with applicable laws and regulation, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, the Office of Foreign Assets Control, and the SAFE Act.
Knowledge and Skills
Experience
Six months to two years of similar or related experience, including time spent in preparatory positions.
Education
A high school degree or GED is required. Bi-lingual fluency in Spanish & English is preferred.
Interpersonal Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In depth dialogues, conversations and explanations with members, and staff of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, education and/or advising others on matters of significance.
Other Skills
Excellent telephone manners and techniques, effective oral and written communication skills, ability to research and resolve problems before they become critical, knowledge of member services, loan policies, and procedures, knowledge of IRA applications, withdrawals, rollovers and transfers, demonstrated ability to identify member needs and sell benefits, ability to work independently within the limits of policy and authority, knowledge and proficient use of computer applications to include spreadsheet and word processing programs, demonstrated ability to provide courteous, professional service in a high-volume environment.
ADA Requirements
Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both
internal and external confidential matters.
Internal - Grade 7
PI177706342
**Proof of COVID-19 vaccine is required for employment at Spectra Credit Union**
Role
The primary function of this role is to accurately process financial transactions and be an effective source of information for members. Provide friendly, professional, confidential and effective assistance in lobby, drive-thru window or by telephone. Ensure a positive member experience and minimum wait time.
Major Duties and Responsibilities
50% - Member Service . Establish and maintain effective member relations; promote credit union products and services by identifying member needs and cross-selling benefits. Assist members with opening and closing accounts, answer questions about products and services and make referrals. Maintain high lobby awareness and take responsibility for member coverage on the line. Create and maintain a clean, neat pleasant work environment by presenting a professional look, positive outlook and behavior toward members and coworkers. Provide backup assistance to coworkers and other branches as needed.
50% - Operations . Demonstrate efficiency with financial transactions for checking, savings and borrowing members. Receive funds, post transactions, and withdrawals as requested. Balance teller cash drawer daily to assure accuracy in transactions, notify manager regarding any outages. Assists in various opening and closing branch duties on a daily basis. Serve as vault teller for the Credit Union, which includes ordering the cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining full vault security, and balancing vault cash nightly. Balance and maintain ATMs. Trouble-shoot minor problems with ATMs and/or cash recyclers. Performs other duties as assigned by the Manager or designee.
Must comply with applicable laws and regulation, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, the Office of Foreign Assets Control, and the SAFE Act.
Knowledge and Skills
Experience
Six months to two years of similar or related experience, including time spent in preparatory positions.
Education
A high school degree or GED is required. Bi-lingual fluency in Spanish & English is preferred.
Interpersonal Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In depth dialogues, conversations and explanations with members, and staff of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, education and/or advising others on matters of significance.
Other Skills
Excellent telephone manners and techniques, effective oral and written communication skills, ability to research and resolve problems before they become critical, knowledge of member services, loan policies, and procedures, knowledge of IRA applications, withdrawals, rollovers and transfers, demonstrated ability to identify member needs and sell benefits, ability to work independently within the limits of policy and authority, knowledge and proficient use of computer applications to include spreadsheet and word processing programs, demonstrated ability to provide courteous, professional service in a high-volume environment.
ADA Requirements
Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both
internal and external confidential matters.
Internal - Grade 7
PI
**Proof of COVID-19 vaccine is required for employment at Spectra Credit Union**
Role
The primary function of this role is to accurately process financial transactions and be an effective source of information for members. Provide friendly, professional, confidential and effective assistance in lobby, drive-thru window or by telephone. Ensure a positive member experience and minimum wait time.
Major Duties and Responsibilities
50% - Member Service . Establish and maintain effective member relations; promote credit union products and services by identifying member needs and cross-selling benefits. Assist members with opening and closing accounts, answer questions about products and services and make referrals. Maintain high lobby awareness and take responsibility for member coverage on the line. Create and maintain a clean, neat pleasant work environment by presenting a professional look, positive outlook and behavior toward members and coworkers. Provide backup assistance to coworkers and other branches as needed.
50% - Operations . Demonstrate efficiency with financial transactions for checking, savings and borrowing members. Receive funds, post transactions, and withdrawals as requested. Balance teller cash drawer daily to assure accuracy in transactions, notify manager regarding any outages. Assists in various opening and closing branch duties on a daily basis. Serve as vault teller for the Credit Union, which includes ordering the cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining full vault security, and balancing vault cash nightly. Balance and maintain ATMs. Trouble-shoot minor problems with ATMs and/or cash recyclers. Performs other duties as assigned by the Manager or designee.
Must comply with applicable laws and regulation, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, the Office of Foreign Assets Control, and the SAFE Act.
Knowledge and Skills
Experience
Six months to two years of similar or related experience, including time spent in preparatory positions.
Education
A high school degree or GED is required. Bi-lingual fluency in Spanish is preferred.
Interpersonal Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In depth dialogues, conversations and explanations with members, and staff of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, education and/or advising others on matters of significance.
Other Skills
Excellent telephone manners and techniques, effective oral and written communication skills, ability to research and resolve problems before they become critical, knowledge of member services, loan policies, and procedures, knowledge of IRA applications, withdrawals, rollovers and transfers, demonstrated ability to identify member needs and sell benefits, ability to work independently within the limits of policy and authority, knowledge and proficient use of computer applications to include spreadsheet and word processing programs, demonstrated ability to provide courteous, professional service in a high-volume environment.
ADA Requirements
Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both
internal and external confidential matters.
Internal - Grade 7
PI177706352
Based on recent jobs postings on Zippia, the average salary in the U.S. for a Service Consultant is $84,862 per year or $41 per hour. The highest paying Service Consultant jobs have a salary over $127,000 per year while the lowest paying Service Consultant jobs pay $56,000 per year
Consultants are individuals who were tapped by a company or an organization to work on a specific activity, depending on their field of expertise. They act as guides for the organization in undertaking projects that are related to their field. Consultants would usually assist organizations in planning, often giving advice when the need arises. They would, at times, take the lead in activities that involve data gathering and interpretation of data gathering results so that they can provide solid recommendations on actions that the organization may undertake. They may also guide the organization in implementing any changes brought about by their consultancy and in evaluating the effectiveness of the changes.
An account executive is responsible for supporting existing clients, closing client deals, and developing sales strategies to increase the company's sales and satisfaction. An account executive must be competitive enough to keep up with the constant changes in the sales industry, including the high demands of digital marketing, a different approach to product advertising, effective negotiation, and presentation skills. An account executive also requires excellent communication skills for the successful acquisition of client accounts and immediately resolve possible complaints as they arise.
Team leaders are responsible for managing a team for a specific project or work component. They primarily guide the team members and ensure that they are still working towards the set goals. Team leaders create strategies to reach goals, cascade the goals and strategies to team members, assign tasks, conduct periodic check-ups on the roadmap towards the goals, foster an engaging work environment, motivate and coach team members, monitor team performance, evaluate the strategies and come up with mitigating plans as needed. They are also responsible for reporting the team's progress to higher management.
Senior consultants are individual contributors whose services are tapped by the organization for guidance on specific projects. They are experienced experts in a particular field that the company operates in or would like to have projects in. They are given primers on specific projects, and they comment on the feasibility of the undertaking. Once the task is deemed feasible, senior consultants act as guides throughout the project's planning and initial implementation stages. They provide their expert opinion to ensure the success of the project.
Business analysts are employees who are responsible for interpreting business data and coming up with business solutions. They are well-versed in whatever business the company is in, and they have strong business acumen. They collect data related to the business and then interpret and analyze the data. Business analysts should be able to conduct different levels of analyses and must also be able to create a sound study. Once the analysis is done, they provide recommendations or strategic direction to decision-makers that will help the business become sustainable and grow.