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Service consultant skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical service consultant skills. We ranked the top skills for service consultants based on the percentage of resumes they appeared on. For example, 17.6% of service consultant resumes contained customer service as a skill. Continue reading to find out what skills a service consultant needs to be successful in the workplace.

15 service consultant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service consultants use customer service:

Operated a computer terminal to establish, update, and receive customer service data while simultaneously negotiating with customers.
Received numerous customer service accommodations for ensuring quality service to customers and members of the management team.

2. Client Facing

Here's how service consultants use client facing:

Created high level client facing process documentation and detail level process documentation for global operational team.

3. Financial Services

Financial services are economic services that are offered by the finance sector, which includes banks, financial institutes credit-card agencies, insurance companies, accountancy firms, and others that handles assets. Organizations in the financial services sector are concerned with money and risk management.

Here's how service consultants use financial services:

Optimized business operations and risk management for clients in financial services, pharmaceutical, telecommunications, automotive, and other industries.
Provided financial service to customers which included giving out product information and processing orders for various products.

4. Project Management

Here's how service consultants use project management:

Provided Sales and Project Management support including account planning, sales strategy setting, identifying sales opportunities and managing customer expectations.
Provide account management and project management for i400 client based projects and implementations, and regulatory and periodic product upgrades.

5. Excellent Interpersonal

Here's how service consultants use excellent interpersonal:

Communicated with irate customers using excellent interpersonal-communication skills.
Provided individualized customer service to all retail patrons; used excellent interpersonal and communication skills to provide assistance and customer service.

6. Customer Satisfaction

Here's how service consultants use customer satisfaction:

Represented tier-one automotive suppliers at the assembly plant level, providing comprehensive product tracking, customer satisfaction and quality assurance functions.
Leveraged extensive knowledge of Service Department operations to deliver improvements in customer satisfaction, annual revenue, and shop production.

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7. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how service consultants use windows:

Analyze, modify, and create Disaster Recovery procedures to efficiently recover client production environments for Linux and Windows environments.
Managed network equipment and related application issues with Windows based operating systems.

8. Repair Orders

Repair orders are orders for works or services that are performed by a third-party vendor.

Here's how service consultants use repair orders:

Reviewed vehicle history, prepare repair orders and electronically dispatch to technicians through ADP Dealer Management System.
Team Leader of approximately 10 service technicians to expedite customer repair orders.

9. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how service consultants use hr:

Cultivated strategic partnership with Corporate Costco Wholesale HR personnel in order to assist wholesaler in recruitment efforts.
Manage remediation of 78 non-compliant Global HR Technology applications identified from 2005 assessment.

10. PowerPoint

Here's how service consultants use powerpoint:

Synthesized findings into a cohesive PowerPoint deliverable that was utilized throughout the company.
Created PowerPoint presentations for visits to prospective customers.

11. Client Relationships

Here's how service consultants use client relationships:

Deliver informational sales presentation to potential clients and assists throughout completion of application process while strengthening client relationships.
Developed vendor-client relationships with warranty and collision centers, to ensure timely completion of vehicle repairs.

12. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how service consultants use business development:

Develop Business Case for Business Development/Marketing gathering data to structure profitable and beneficial contracts for both the customer and business unit.
Performed business development strategies through seminars, community involvement and referrals from business partners to establish and maintain a client base.

13. SQL

Here's how service consultants use sql:

Developed prospect tracking Excel reports organizing data harvested via SQL queries to support market analysis and telemarketing strategies.
Created solution architecture using C#, Web-services, Dapper ORM, MVC 4, Entity Framework and SQL Database.

14. Strong Problem-Solving

Here's how service consultants use strong problem-solving:

Utilized strong problem-solving skills to resolve critical customer issues, thereby improving customer retention numbers.
Handled customer inquiries by phone in a high-volume call center environment utilizing strong problem-solving abilities.

15. Strong Customer Service

Here's how service consultants use strong customer service:

Surpassed Increasing Monthly Sales Targets * Symbolized Strong Customer Service Philosophy as Traveling Store Representative * Answering phone/handling transactions/setting and running appointments
Encouraged and provided a strong customer service environment by ensuring every customer is greeted and offered assistance as needed.

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List of service consultant skills to add to your resume

The most important skills for a service consultant resume and required skills for a service consultant to have include:

Customer Service
Client Facing
Financial Services
Project Management
Excellent Interpersonal
Customer Satisfaction
Windows
Repair Orders
HR
PowerPoint
Client Relationships
Business Development
SQL
Strong Problem-Solving
Strong Customer Service
Excellent Time Management

Java
Process Improvement
Linux
Client Satisfaction
Business Processes
Troubleshoot
Customer Relationships
Service Calls
Customer Expectations
ITIL
Unix
Product Knowledge
Customer Issues
Problem Resolution
Outbound Calls
Customer Inquiries

Relational Database Management
CSI
QA
SharePoint
ADP
Inbound Calls
SLA
Network Troubleshooting
Service Contract Coverage
Technical Assistance
Customer Accounts
Medicaid
Enterprise Management
Social Media Management

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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