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Top 50 Service Consultant Skills

Below we've compiled a list of the most important skills for a Service Consultant. We ranked the top skills based on the percentage of Service Consultant resumes they appeared on. For example, 23.9% of Service Consultant resumes contained Customer Service as a skill. Let's find out what skills a Service Consultant actually needs in order to be successful in the workplace.

These are the most important skills for a Service Consultant:

1. Customer Service

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high Demand
Here's how Customer Service is used in Service Consultant jobs:
  • Participated in training opportunities related to sales, marketing, presentation skills and customer service
  • Provide exceptional customer services to maximize sales and ensuring customer satisfaction.
  • Provided training to new Customer Service Representatives in products and procedures.
  • Participated in selling and cross-selling Bank products with superior customer service.
  • Demonstrate exceptional interpersonal, communication, and customer service skills.
  • Conducted technical and customer service training.
  • Handle service inquiries from customers by providing efficient courteous customer service and assistance in all aspects of product offerings and services.
  • Provided excellent customer service regarding questions, problem solving, service selection, and changes to legal plans.
  • Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided customer service in reference to services orders, billing, meter investigations and outages
  • Trained new employees on company customer service policies and service level standards.
  • Mediate and resolve high level and complex customer service related cases.
  • Interact with customers and provide prompt and courteous customer service.
  • Increased branch rank and gained recognition for excellent customer service.
  • Facilitate and provide customer service to Blue Cross members.
  • Experienced with communications skills and great customer service.
  • Handled and resolved customer service and claims issues.
  • Provide knowledgeable advice and great customer service.
  • Provided customer service in the wireless industry.
  • Meet individual monthly sales goals Provide superior customer service Maintain compliance with the NRL Federal Credit Union Code of Conduct

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40 Customer Service Jobs

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2. Financial Services

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high Demand
Here's how Financial Services is used in Service Consultant jobs:
  • Optimized business operations and risk management for clients in financial services, pharmaceutical, telecommunications, automotive, and other industries.
  • Assisted in conducting and determining eligibility for potential candidates for CitiGroup Subsidiary-Primerica Financial Services Company Inc.
  • Maintain full accountability for daily production of financial services in support of organizational goals.
  • Designed customized risk management analysis solutions for financial services institutions.
  • Fast paced Financial Center, Identify/resolve and escalate/sell account/financial services.
  • Stay updated on new types of loans and other financial services and products in order to better meet customers' needs.
  • Recruited senior level IT Consultants, Managers for 3 divisions of an international Financial Services corporation; Trained Recruiters.
  • Used internal software to prepare board reports and research questions from Financial Services Director, and program staff.
  • Educated prospective customers about PNC financial services during the transition period and conversion of Mercantile Bank.
  • Worked on initiatives related to Financial Services Component Business Modeling (CBM) i.e.
  • Provided financial services and expertise to new and existing members.
  • Committed to providing responsible financial services since 1935.
  • Managed an international vendor information security engagement for a multi-billion dollar global financial services firm leveraging resources across multiple countries.
  • Performed SOX compliance testing for telecommunications, environmental services, healthcare software and financial services companies.
  • Project-based consulting focused on risk management and compliance within the global financial services sector.
  • Opened Washington market for financial services provided by subsidiary of Genworth.
  • Provide clients a needs based financial services package to ensure customer loyalty and maintain a high level of customer satifsfaction.
  • Utilized knowledge and training to consult customers on a broad spectrum of financial services.
  • Responded to ad-hoc requests for data and information from Financial Services Director.
  • Experienced, award winning financial services manager.

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8 Financial Services Jobs

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3. Repair Orders

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high Demand
Here's how Repair Orders is used in Service Consultant jobs:
  • Generated repair orders and developed estimates.
  • Deal directly with customers, discuss issues with vehicles, and create repair orders for customer concerns and complaints.
  • Write service repair orders, look up parts, warranty information and job times needed to complete jobs.
  • Prepare repair orders detailing symptoms and probable causes and repairs required for both customers and automotive service technicians.
  • Increased shop efficiency and adherence to deadlines by dispatching repair orders using Service Book Pro.
  • Quoted prices for repair orders in person, by phone, or by e-mail.
  • Booked Repair Orders, calculated totals, and processed service customer payments.
  • Present estimates to clients; write repair orders and handle cash receipts.
  • Applied skill and expertise in thoroughly the reconciliation of repair orders.
  • Write up service repair orders for customers and for internal needs.
  • Create repair orders and coordinate work with technicians and parts department.
  • Managed & diagnosed customer repair orders pertaining to their automotive needs.
  • Process up to 25 customer repair orders per day.
  • Closed out repair orders and coordinated pick-up times.
  • Cash out repair orders at customer pick-up.
  • Write up service repair orders.
  • Open repair orders to begin reconditioning process and close repair orders when process was completed.
  • Dispatched repair orders to technicians and managed workflow throughout the repair facility.
  • Manage repair orders to make sure work is completed in a timely manner to maintain customer service and expectations.
  • used computer to write up repair orders for warranty and customer repairs and maintenance,answered telephones scheduled appointmants .

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43 Repair Orders Jobs

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4. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Service Consultant jobs:
  • Analyzed contracts for content, clauses and definition of contractual requirements to ensure compliance with Federal Acquisition Regulations.
  • Perform standardized facility visits to ensure compliance with Federal and State regulations and Company policy and procedures.
  • Review existing customer information files to ensure compliance.
  • Communicate investment / banking products performance, ensure compliance with policies / procedures, and cultivate business partnerships.
  • Performed risk assessment, general controls oversight and review to ensure compliance with SOX regulations and standards.
  • Coordinated projects, working with internal departments to ensure compliance with customer specifications and due dates.
  • Reviewed Treatment Plans, Social Service documentations, and referrals to ensure compliance with accreditation.
  • Audit payroll reports in great detail to ensure compliance with State and Federal regulations.
  • Worked with Washington Health Care Association attorneys to ensure compliance with Washington state regulations.
  • Field Inspector of ADA construction project to ensure compliance with contract documents.
  • Partner with CS&V departments to ensure compliance and goals.
  • Conduct Chart Audits to ensure compliance with State documentation standards.
  • Monitor progress of construction to ensure compliance with schedule.
  • Established controls to ensure compliance with internal guidelines.
  • Conducted monitoring of childcare centers to ensure compliance.
  • Team Leader during interagency inspections (CQC, OMH, and DOH) to ensure compliance with NYS regulatory standards.
  • Document client and internal requests daily to ensure compliance to client contracts, company policies, and government regulations.
  • Obtain and respond to requests from field sales personnel to analyze contracts and ensure compliance with regulatory mandates.
  • Manage caseload by conducting monthly follow ups to ensure compliance Social Work, per Diem
  • Resolved specific program issues on matters of quality, licensure compliance and service delivery.

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5. Service Department

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high Demand
Here's how Service Department is used in Service Consultant jobs:
  • Advocated for resident rights and ensured regulatory compliance for Social Service Department.
  • Supervised new and used vehicle service department operations.
  • Allocated/distributed parts to technicians for the service department.
  • Researched proper parts needed to complete vehicle repairs using Snap-On parts computer for the service department and customers.
  • Work with dealers to identity root cause of service department inefficiencies and provide a path to improvement.
  • Assisted Support Service department with client follow-up, warranty research, parts compatibility and general inquiries.
  • Helped to establish a General Service Department by organizing, setting up, and launching.
  • Continue to meet and exceed sales goals set for the service department each month.
  • Developed auto industry and service sales expertise with Go Courtesy Ford's service department.
  • Take payment for all auto repairs and or other products purchased through service department.
  • Revamped the Service Department; hired four Service Technicians with A+ designation.
  • Act as liaison for customers in this very busy service department.
  • Handle the administrative and customer relations functions of the service department.
  • Assisted Service Manager with daily goals and marketing for service department
  • Managed Dealership Service Department afterhours, strong ability to multitask and hand high pressured situations.
  • Work and collaborate closely with the technicians, other service advisors, and management staff within the service department.
  • Greet customers upon entering Service Department Consult with customers on services to be rendered on their vehicle.
  • Persevered through difficult econonmic times to build and develop a top service department in the region.
  • Registered Service Work Assist Technician with repair and replacement difficulties Supervise/Manage Service Department
  • position Duties included: The building of a service department for Mtorres in the United States.

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6. Phone Calls

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high Demand
Here's how Phone Calls is used in Service Consultant jobs:
  • Answer customer telephone calls regarding existing accounts.
  • Answer phone calls, emails and walk-ins to address any customer concern with the highest level of response and attention.
  • Answered inbound calls, filed and faxed paperwork, received, screened and routed telephone calls to appropriate person.
  • Provide first level operational and technical support originating from inbound phone calls, emails and voice messages.
  • Worked in Provider Service Area managing phone calls to Physicians and Hospitals for claims with the company.
  • Monitor and answer all incoming agent and branch phone calls and deliver appropriate levels of service.
  • Responded to telephone calls, walk-ins and e-mail requests from users with specific problems and questions.
  • Answered and made phone calls to customers, scheduled appointments, dealt with customer service issues.
  • Provide Service Desk support by responding to phone calls and email requests for technical assistance.
  • Provide excellent customer service for any client of the company through inbound phone calls.
  • Answer phone calls for current and previous customers regarding their auto policies.
  • Monitor and answer phone calls and internet leads to schedule appointments.
  • Answer phone calls and emails to address questions and schedule appointments.
  • Processed health insurance claims and answered member services phone calls.
  • Place and receive phone calls related to member business.
  • Resolve escalated customer phone calls and complaints.
  • Answer phone calls, schedule appointments.
  • Obtained and provided details of individuals employment and communicated information through letters and phone calls.
  • Make outbound phone calls to promote outreach events and confirm attendance Maintain social media sites for funeral home locations.
  • Answered numerous phone calls daily and gave customers answers they were needing.

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7. New Accounts

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high Demand
Here's how New Accounts is used in Service Consultant jobs:
  • Developed new business relationships by soliciting merchant services to local businesses which resulted in new accounts and increased business deposits.
  • Completed documentation required to establish and maintain new accounts.
  • Opened new accounts such as savings, checking, processed auto, Visa, Lines of credit & home equity loans.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Opened new accounts, ordered checks, deposit slips and other sup-plies for customers and business customers.
  • Processed transaction and service requests including new allocations, transfers, and opening of new accounts.
  • Process daily transactions, open new accounts, and generate loan applications for members.
  • Open all types of new accounts and add new relationships to existing accounts.
  • Assist customers with accounts; open new accounts, provide excellent customer service
  • Managed New Accounts Department on weekends in support of the weekly staff.
  • Open new accounts and create long-lasting relationships with members.
  • Opened new accounts and performed account management duties.
  • Input data for loan applications and new accounts.
  • Open new accounts such as savings and checking.
  • Open new accounts and adjust as needed.
  • Average 3 new accounts a month for 2005
  • Open and maintain new accounts.
  • explain services, set up new accounts, respond to problems, and direct members to the appropriate people.
  • Set up of new accounts in the Citrix environment.
  • Present products and services that the company offers Set up new accounts Assist merchants with setting up new or existing equipment

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8. Internet

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high Demand
Here's how Internet is used in Service Consultant jobs:
  • Provided consultative assessment of internet advertising needs and offered creative solutions to help customer reach business and internet sales/advertising objectives.
  • Provided strategy, business plan development and venture capital raising services to Internet companies
  • Managed internet department and assisted office manager with manufacturer relations.
  • Experienced working and managing the Data Quality initiative and development and launch of time tracking system for Internet Services employees.
  • Communicate effectively and professionally with members via phone, mail, fax, E-mail, and the Internet.
  • Received final promotion to serve as a service consultant, handling projects for wholesale internet providers.
  • Interact with customers through multiple channels including on site meeting, phone, internet, email.
  • Clean up PC's, including clearing out old profiles, temp files and Internet objects.
  • Integrated OS2 Voice Response systems, Internet banking NT Servers and kiosks to UNIX backbone.
  • Utilized Internet, Microsoft Outlook, Microsoft Word, and Excel to complete tasks.
  • Educated, assessed customers need to virtually advertise and sell product via the internet.
  • Scheduled incoming work, via phone, internet, or in person.
  • Service residential customers with broadband cable, internet, and digital phone.
  • Perform internet research on various sites and manage all data collected.
  • Configured our Service Desk large monitors to accept Video over Internet.
  • Take orders by phone/internet, as well as in store.
  • Assisted students with setting up their campus Internet accounts.
  • Assisted customers with phone service, wireless service, high-speed internet, consumer premises equipment, and billing inquiries.
  • Maintained implementation process of private line, frame relay, and internet orders from pre sale through installation.
  • Used Service Desk Management, Dame-Ware and Active Directory Ensured PC communication and connectivity to LAN/WAN Internet application connectivity

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9. Technical Support

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high Demand
Here's how Technical Support is used in Service Consultant jobs:
  • Provided plant technical support services to operating production facilities to improve yield, quality and operational cost.
  • Provided primary technical support to peers and management on spreadsheet, database and presentation software applications.
  • Trained and coached team of four customer service associates elevating and optimizing level one technical support
  • Facilitated product implementation by working with technical support on product installations and in-service training.
  • Provided technical support and performed diagnostic testing on cellular phones for customers.
  • Administered technical support of application software.
  • Provided documentation, on-site implementation, software testing and technical support of commodity trading and risk management (CTRM) software.
  • Provide Early Childhood training, guidance and technical support in the home to caregivers to ensure service standards and consistency.
  • Worked closely with Product Development and Technical support to address product performance issues and provide input for future product enhancements.
  • Provided technical support for customers related to hardware, software, and computer applications.
  • Started with LPL Financial as a part of the Technical support depart in 2013.
  • Provide first and second technical support traders, developers and end users.
  • Provided three clients with start-up technical support for commencement of process operations.
  • Provide technical support to users through the central ticket system
  • Project: Technical support and O&M consultancy.
  • Provided technical support to internal clients.
  • Project: O&M technical support.
  • Provided DBA support including tablespace management, database upgrades, PL/SQL/script development, and technical support.
  • Assist faculty and students with technical support Diagnose and repair hardware and software problems.
  • contract position) Designed and implemented additional @Home connectivity and software technical support, billing education, queries and adjustments.

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10. Client Relationships

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high Demand
Here's how Client Relationships is used in Service Consultant jobs:
  • Managed client relationships, developed new business and ensured timely and successful delivery of IT solutions.
  • Developed vendor-client relationships with warranty and collision centers, to ensure timely completion of vehicle repairs.
  • Build and maintain excellent client relationships to ensure maximum cooperation, efficiency and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Build and develop successful client relationships by providing superior customer service.
  • Cultivated opportunities to increase customer satisfaction and deepen client relationships.
  • Developed highly empathetic client relationships and earned reputation.
  • Create client relationships and build a successful route that will net 7 million dollars in sales in 2014.
  • Managed and maintained client relationships and partnerships with CIO and line executives.
  • Doubled the number of client relationships and surpassed highly aggressive revenue targets.
  • Enhanced existing client relationships through cross-selling of additional bank products and services.
  • Conserved 60% of policies within one year by strengthening client relationships.
  • Developed new business through company visits, client relationships and referrals.
  • Coach sales team on ways to build quality client relationships.
  • Helped the dealership in developing and maintaining long-term client relationships.
  • Enhanced client relationships through creation of a daily call plan.
  • Strengthen bank-client relationships and grew bank asset base broader.
  • Managed client relationships and received high client loyalty.
  • Cultivated and created new and existing client relationships.
  • Deepened existing client relationships by selling bank services Accomplishments Several high profile companies invited me to work with their company.

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1 Client Relationships Jobs

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11. CSI

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high Demand
Here's how CSI is used in Service Consultant jobs:
  • Maintained an unparalleled service experience as determined by CSI results.
  • Maintained average hours per repair order of 1.8-2.25 with average CSI scores 105%-108% of regional score.
  • Maintained excellent customer service earning high CSI - Produced strong service sales and customer retention in large dealership.
  • Maintained 90% or better CSI report on a monthly basis; fielded and resolved customer concerns.
  • Achieved high level of customer satisfaction/loyalty, evident in CSI and letters/emails thanking me for service.
  • Maintained at least 94% monthly CSI (customer satisfaction index) survey score average.
  • Obtained and held 3.75 CSI (customer service index) for four years.
  • Developed expert knowledge of Composite Health Care System II (CHCSII).
  • Implemented Help Desk to support customers in transition to CHCSII.
  • Maintain an industry standard on all CSI surveys.
  • Hit record CSI levels on a consistent basis.
  • Contributed in achieving top CSI district rating.
  • Maintain CSI at highest level.
  • Maintained MBUSA certifications of service advisor and qualified technician as well as upper tier CEI/CSI scores along the way.
  • Conflict resolution, along with providing unparallel customer service, including three years of 100% CSI rating.
  • Power CSI (customer satisfaction index) and SSI (service satisfaction index) Previous Position
  • Exceeded in exceptional customer service #1 Dealer Service Consultant in Sales and CSI.
  • Perform Super Superior Customer Service CSI trend 6 mo.
  • Maintained a high CSI score.
  • Deploy, implement and troubleshoot enterprise Fibre Channel SANs and iSCSISANs.

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12. Warranty Claims

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high Demand
Here's how Warranty Claims is used in Service Consultant jobs:
  • Performed all recommended repairs and processed warranty and extended warranty claims.
  • Inventory management, responsible for damaged/ warranty claims.
  • Worked with warranty claims to ensure they were coded properly so the company would be paid for both parts and service.
  • Process factory warranty claims as well as extended service contract claims for qualifying vehicles.
  • Close out Invoices and process warranty claims to Chrysler, GM or Toyota.
  • Code warranty claims with proper documentation to send to manufacturer for credit.
  • Assisted customers with estimates on repairs and dealt with warranty claims.
  • Process and review payments of both factory and non-factory warranty claims.
  • Managed inventory and processed all warranty claims into our Sprint database.
  • Performed service writing, warranty claims, and repair estimates.
  • Assess, compile, and process all warranty claims.
  • Work orders for warranty claims, complete estimates.
  • Handle third-party extended warranty claims with vendors.
  • Manage Inventory and process all warranty claims.
  • Supervised service staff and warranty claims processing.
  • Review and correct any rejected warranty claims.
  • Process warranty claims through NNA net.
  • Prepare and submit all warranty claims.
  • Compose and submitted warranty claims.
  • Prepared warranty claims using AS400, Microsoft suite, Mixie.

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13. Sales Goals

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high Demand
Here's how Sales Goals is used in Service Consultant jobs:
  • Provided excellent customer service while consistently exceeding sales goals and Key Performance Indicators.
  • Achieved department recognition for consistently surpassing sales goals.
  • Track daily, weekly and monthly Branch loan and sales goals, generate reports and provide solutions for improvement.
  • Have consistently met monthly sales goals and requested lists to generate leads through cold-calls.
  • Developed and executed action plans to meet and exceed sales goals through business analysis.
  • Meet sales goals by selling all products and services offered by the Company.
  • Possess a competitive spirit and desire to meet and exceed sales goals.
  • Meet and exceed sales goals while providing world class customer service.
  • Exceeded target sales goals by 30% or above.
  • Contributed to team success by exceeding team sales goals.
  • Use competitive spirit and personality to reach sales goals.
  • Assist team members in reaching their personal sales goals.
  • Created sales tracking and implementing for individual sales goals.
  • Helped drive sales goals and achieve monthly quotas.
  • Meet quota in various monthly sales goals.
  • Achieved and surpassed monthly sales goals.
  • Meet or exceed monthly Sales goals.
  • Set and exceed personal sales goals.
  • Meet and exceed sales goals.
  • Designed customized program designs for members Assisted in execution of monthly sales goals Completed and submitted daily operational documents

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14. Project Management

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high Demand
Here's how Project Management is used in Service Consultant jobs:
  • Provided infrastructure support, including planning, project management, tool transition/transformation, and continuous improvement processes.
  • Participated in extensive planning and execution cadence meetings with key executives and the Enterprise Project Management Office.
  • Utilized strong oral and written communication, facilitation, organization, and project management skills.
  • Coordinated infrastructure projects to all company sectors using project management and Six-Sigma process skills.
  • Project Management: Participate in customer and internal projects, including transformation.
  • Project management for distribution capital and maintenance programs for CenterPoint Energy.
  • Educated managers regarding employment law practices, and Project Management.
  • Provided subject matter expertise for clients' in the areas of Asset Management, Financial Management, and Project Management Methodology.
  • Created custom Off-Shore Project Management tool, which led to time and expense visibility for a crucial client project.
  • Project Management Examples o Coordinated the Cisco wireless install at 200 enterprise sites and several executive residences.
  • Provided project management for all implementation activities between the account team, sales team and customer.
  • Reported test status and created a Test Summary Report to project management.
  • Functioned as the primary liaison to the company's Project Management Office.
  • Coordinate all vendor activities on behalf of the Project Management team.
  • Identified by Project Management as Process Improvement POC.
  • Provided support to resource management, applications servicing/selling and project management between customer, internal resources and account team.
  • Project Management - Business Analysis Successfully project managed operational launch for the largest optical network deployed in Australia.
  • Provided onsite project management support for installation of printers, and UAT testing and test scripts.
  • Project Management Consultant Serve as an expert in regards to managing key projects.
  • Project management for various deployment projects, engaged SAs to discover and manually remediate devices, provided technical assistance to SAs.

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27 Project Management Jobs

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15. Data Entry

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average Demand
Here's how Data Entry is used in Service Consultant jobs:
  • Specialized in system development and maintenance; event management; data entry and desktop publishing/editing services.
  • Involved in new business policy changes, policy value administration, preparation and quality control of policy contacts and data entry.
  • Supported customer contact functions, including repair approval, data entry, report generation, trade-in opportunities, and telephone support.
  • Light office duties, (answering phone, filing, faxing, scanning documents, data entry).
  • Managed clerical tasks, including: data entry, cash register operation, filing, faxing, etc.
  • Processed repair orders (written and digital data entry) and monitor repair work to meet deadlines.
  • Handled inbound calls for various clients, using data entry and customer service skills.
  • Provided customer service, data entry and marketed sales promotions of products and services.
  • Required proficient data entry skills and broad knowledge of available products and services.
  • Provide training sessions on ticketing tools, reporting and data entry.
  • Processed repair orders (written and digital data entry).
  • Included end-user data entry screens and reports (FoxPro).
  • Oversee data entry, cash handling, and account reconciliations.
  • Assisted with the annual physical inventory and data entry.
  • Managed data entry system, estimates & invoices.
  • Deliver outstanding service and build long-term loyalty Data Entry/Records Management.
  • Provided high volume data entry in order processing Cross-sold new products and services.
  • Study prep: Organized and facilitated data entry of questionnaires from study.
  • Perform data entry and make claim payment decisions while handling the caller .
  • Assist customers with home delivery concerns Responsible for setting up new subscriber accounts Responsible for accounts receivable Responsible for data entry

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16. Business Requirements

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average Demand
Here's how Business Requirements is used in Service Consultant jobs:
  • Translated business requirements into service now oriented ServiceNow oriented technical/procedural requirements.
  • Review of business requirements and definition of functional specifications for indicative data from vendor feeds for securities services system for Chase.
  • Communicate effectively with technical developers and translate business requirements to non-technical marketing business partners.
  • Consulted and analyzed business requirements with client finance leadership for SAP implementation strategy.
  • Configured and managed Repositories using administrator console as per business requirements.
  • Analyzed business processes, documents and compared client-specific business requirements.
  • Customized Dispatch-1 modules for NCR according to business requirements.
  • Build the solutions into SAP system as per the requirements and specifications to meet the Business requirements.
  • Deliver new and complex high quality solutions to clients in response to varying business requirements.
  • Customized solutions based on the customer's business requirements and data center needs.
  • Support clients in formatting HTML documents in relation to business requirements.
  • Worked on PPM reports and dashboards as per business requirements.
  • Participate on teams to complete job and business requirements.
  • Transformed business requirements into application customizations and configurations.
  • Partnered with vendor to write business requirements, and implement new tool functionality for separation application (Vurv/Separation Manager).
  • Maintained thorough and up-to-date knowledge of local markets and trends while supporting product offerings and dealership eBusiness requirements.
  • Documented business requirements definition including GAP analysis, scope definition, and process & control analysis.
  • Performed business requirements analysis, prepared project plans and developed functional & technical specifications.
  • Developed an IT environment which met current and anticipated business requirements and objectives.
  • Configure Accela software to meet client business requirements.

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9 Business Requirements Jobs

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17. Troubleshoot

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average Demand
Here's how Troubleshoot is used in Service Consultant jobs:
  • Automated installation, configuration, and troubleshooting servers across clients' enterprise.
  • Possess advanced technology troubleshooting skills for products of chosen expertise.
  • Performed troubleshooting, replacing defective computer components.
  • Provided Systems Analysis on the Corporate Financial system along with function (Oracle Forms) enhancements and troubleshooting.
  • Provide service contracts, software and hardware purchases, troubleshooting, support and training.
  • Administer and troubleshoot various storage architectures to include NetApp, EMC, and Hitachi.
  • Provided on-site computer troubleshooting and repair, as well as customer support.
  • Use Remote Desktop to access client's computers for troubleshooting.
  • Applied diagnostic utilities to aid in troubleshooting.
  • Repaired and troubleshoot cell phones.
  • Train and troubleshoot clients on scheduling, timecards, calculations, clock hardware/installation/network issues, software installation/networking/hosting, and payroll interfaces.
  • Assist mainframe specialists and developers with troubleshooting RAD, SQL Server, MQSeries, Visual Basic and Oracle applications.
  • Answer clients questions and concerns via phone/live chat Troubleshoot clients issues or refer to appropriate department for resolution.
  • Processed and tracked fulfillment of customers' orders, troubleshoot customers problems and ensured total client satisfactions.
  • Provided technical support by rapidly diagnosing, troubleshooting, and resolving customers' issues.
  • Researched and troubleshoot emerging application issues, from Weblogic configuration to code issues.
  • Programmed and did troubleshooting on phone equipment.
  • Design, typesetting, scanning, color correction, preflighting and troubleshooting of digital output, digital photo retouching and more.
  • Use Nagios to monitor High Performance Computing environment Troubleshoot and log calls with vendors as needed
  • Developed troubleshooting skills in respect to specialty beds such as Kinair, Barimaxx and Proventa.

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1 Troubleshoot Jobs

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18. Loan Applications

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average Demand
Here's how Loan Applications is used in Service Consultant jobs:
  • Loaded consumer loan applications into the underwriters loan processing program.
  • Collected information and submitted loan applications to Senior Loan Officer.
  • Processed loan applications for financial products from origination to closure.
  • Processed consumer loan applications and funded upon approval.
  • Prepared loan applications for underwriter.
  • Helped customers complete loan applications.
  • Analyzed loan applications of different applicants and approved or denied them, all in consultation with management.
  • Interview member loan applications to develop information concerning their loan needs, earning and financial conditions.
  • Approve loans with specified limits, refer loan applications outside those limits to management for approval.
  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Processed mortgage, auto, personal, and credit card loan applications and documents.
  • Originated and closed member loan applications; average 43 loans per month.
  • Filled out loan applications for customers over the phone.
  • Input and verify loan applications using the Velocity system.
  • Review and completed consumer loan applications with the customer.
  • Completed loan applications with new and existing members.
  • Open new accounts and taking loan applications.
  • Take loan applications and close loans.
  • Assist customers for general inquiries Sales, loan applications and Business Banking Participated in the development of a Bilingual Business Banking Team
  • Assist members with loan applications, loan closing documentation and loan declinations consistent with credit union policies.

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19. SQL

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Here's how SQL is used in Service Consultant jobs:
  • Developed prospect tracking Excel reports organizing data harvested via SQL queries to support market analysis and telemarketing strategies.
  • Created solution architecture using C#, Web-services, Dapper ORM, MVC 4, Entity Framework and SQL Database.
  • Created 'on-demand' and custom reports using SQL*Plus and SQR, parsing data into Oracle database tables using PL/SQL.
  • Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
  • Installed CA's portal solution on SQL Server and DB2 for clients and working demos.
  • Interfaced and assisted application development teams with T-SQL code performance through production issues.
  • Assisted network administrator with database backups and general DBA work on MSSQL database.
  • Diagnosed connection errors; impacting SQL, ODBC, Oracle and 2005 servers.
  • Created and modified required views/tables/triggers using SQL and worked on database bug fixes.
  • Used SQL to correct corruption and research issues within the TimeSaver database.
  • Created new MySQL databases for web hosting servers.
  • Create Batch Jobs to load data to/from SAP BW, ECC, HANA, MS SQL Server and Flat Files.
  • Integrate the SAP BO Data Services environment with SAP BW, ECC, HANA and MS SQL Server database.
  • Designed and executed various SQL queries and reports for accurately validating correct plan sponsor benefit attributes.
  • Perform detailed data analysis using Teradata SQL in requirements and testing project phases.
  • Install and Configured Cisco Service Portal in virtual machines using IIS, JBoss AS, MS SQL Server/Oracle and Custom Adapter.
  • Used SVN for configuration management, Test Director for test execution and defect tracking, and Benthic for SQL queries.
  • Provided support and SQL performance tuning to the Liquidnet OMS integration support for its various buy-side members.
  • Queried databases, generated reports using Watcom SQL.
  • Designed and produced many Oracle PL/Sql views and connect-it scenarios for data migration projects.

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20. Customer Complaints

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average Demand
Here's how Customer Complaints is used in Service Consultant jobs:
  • Secured company's industry position by providing written and verbal resolutions to customer complaints and providing auto and homeowners underwriting amendments/endorsement.
  • Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Prepared and administered various repair orders per recommended services and customer complaints.
  • Resolved customer complaints that resulted in increased business and fewer product returns.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Investigated customer complaints with high-line vehicles.
  • Call customers and explain problems with vehicle, sell labor/parts Keep full records of customer complaints and make call backs.
  • Managed company Facebook and Twitter accounts, including handling customer complaints and filtering posts to increase quality of content.
  • Maintained Customer Services Index (CSI) rating by resolving customer complaints as per dealership policy.
  • Solve customer complaints, regarding their vehicle, with solutions assuring customer satisfaction.
  • Serve as a liaison to resolve customer complaints and or quality problems.
  • Process customer complaints and take charge of their vehicles.
  • Assisted in handling and solution solving of customer complaints.
  • Excelled in service/product trouble shooting, customer complaints.
  • Resolve customer complaints regarding sales and service.
  • Reviewed data to resolve customer complaints.
  • Solved customer complaints and issues.
  • Handle customer complaints Deliver the best experience to the customer to reach the highest CSI score
  • Handled customer complaints to ensure customer satisfaction, and worked with Infiniti Consumer Affairs.
  • handled wrote up daily work customer complaints also .

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21. Service Appointments

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Here's how Service Appointments is used in Service Consultant jobs:
  • Scheduled service appointments and obtained required authorizations before accurately assembling, computing, and finalizing all service costs and information.
  • General administrative/customer service counter responsibilities (cashier, booked service appointments) * Liaison between the customer and the mechanics
  • Facilitated scheduling service appointments, greeting customers, and generating estimates for their repairs.
  • Greeted customers, scheduled service appointments and received vehicle information.
  • Obtain information from customers to accurately schedule service appointments.
  • Controlled all internet lead generation for service appointments.
  • Coordinated service appointments for corporate vehicle services.
  • Scheduled service appointments for customers.
  • Schedule service appointments, advise customers of needed maintenance / repairs, process service warranty claims.
  • Identified and analyzed customers warranty status; set up and managed service appointments.
  • Answered telephone calls and scheduled service appointments with a hospitable and welcoming manner.
  • Scheduled service appointments and generated repair orders, dispatched work to technicians.
  • Work with customers setting service appointments for new and used cars.
  • Schedule service appointments, write repair orders and dispatch work.
  • Schedule service appointments online & over the phone.
  • Take and set up vehicle service appointments.
  • Schedule service appointments for repair work.
  • Scheduled Service Appointments.Opened, closed and billed service repair orders.
  • Scheduled service appointments for two Lexus and one Dodge Dealership .
  • Schedule service appointments Mediate customers and mechanics Recommend additional services to customers Manage and resolve client complaints

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22. Customer Relationships

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Here's how Customer Relationships is used in Service Consultant jobs:
  • Created an outstanding customer experience while establishing, expanding and maintaining customer relationships by providing extensive, personalized service.
  • Established strong customer relationships by proactively interfacing with clients based on predefined service expectations.
  • Managed customer portfolios, maintained customer relationships and cross-sold all products and services.
  • Established and maintained strong customer relationships through excellent verbal and written communications.
  • Developed many strong customer relationships and return customers.
  • Secure new business and maintain customer relationships.
  • Build customer relationships to improve customer retention.
  • Maintained customer relationships, made calls to potential and existing customers and kept records or all interactions with customers.
  • Worked to expand customer relationships by cross-selling products and services to help manage and maximize their wealth.
  • Manage customer relationships with existing accounts as well as prospect and cultivate new business.
  • Established customer relationships by sustaining various types of accounts and loans as well.
  • Cultivate and maintain strong customer relationships that drive repeat and referral business.
  • Resolved customer service issues in order to grow customer relationships.
  • Build and maintain loyal customer relationships and drive repeat business.
  • Enhance customer relationships by addressing inquiries and resolving issues.
  • Developed strong customer relationships with car owners * Managed appointment system database.
  • Build and retain customer relationships - Maintain current Honda Service Consultant Certification
  • Utilized customer relationships to market Verizon Fios products and services.
  • developed and executed plans that resulted in lead generation, strong customer relationships, and profitable sales.
  • Build and retain customer relationships - File warranty repairs - Maintain current GM Service Consultant and Warranty Administrator Certification

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23. ADP

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average Demand
Here's how ADP is used in Service Consultant jobs:
  • Partnered with various ADP departments such as TLM, WGPS, and Benefits to provide clients with the ONE ADP experience.
  • Analyze and test various imports/files used in the clients HR and Payroll operations, to ensure compatibility in ADP Vantage suite.
  • Led infrastructure & back office applications implementation projects at major clients including ADP, AIG & New York housing authority
  • Utilize ADP computer system for repair order development and multiple dealership websites for research on repairs and labor.
  • Determined solutions to client issues through troubleshooting and/or corresponding with other ADP departments for guidance and resolution.
  • Utilize several computer programs- ADP, MS word, Excel and customized software for the automotive industry.
  • Well known on computers using ADP, Microsoft outlook, and all Microsoft office services.
  • Worked out problems with ADP programs by verifying existing setup versus the system requirements.
  • Experienced with ADP and REYNOLDS AND REYNOLDS operating systems over the past 12 years.
  • Used ADP and other computer operating systems in performance of daily responsibilities.
  • Open and close repair order (paperwork) on ADP system.
  • Mastered ERA (Reynolds & Reynolds) and ADP computer systems.
  • Utilize ADP software to open / close service repair orders.
  • Experienced with ADP, TSD Loaner website and Microsoft Outlook.
  • Worked with ADP to resolve tax issues within the company.
  • Write and prepare repair orders utilizing ADP computer system.
  • Adapted and became efficient in using ADP operating system.
  • Scheduled and organized appointments using ADP system.
  • Contract position administering full ADP payroll function from timesheet calculation to check distribution.
  • Calculate cost of parts, labor plus any deductibles thru ADP.

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24. Customer Accounts

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average Demand
Here's how Customer Accounts is used in Service Consultant jobs:
  • Maintained customer accounts database in improving quality of client service and reducing errors.
  • Document all activities performed on customer accounts utilizing correspondence via MS outlook.
  • Maintain customer accounts and provide customers with accurate account information.
  • Process financial transactions and review statements and research customer accounts.
  • Perform order entry for customer accounts and specification review.
  • Performed customer credit reviews, building customer accounts in the billing system, and educating customers about their account.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Build and develop customer accounts, with the highest level of honesty and integrity.
  • Analyzed customer accounts to recommend tailored cost effective usage plans, products and services.
  • Manage customer accounts and provide follow - up as needed.
  • Assessed banking needs to resolve and maintain customer accounts.
  • Receive payments and post amounts paid to customer accounts.
  • Invoiced customer accounts for various services and sublets.
  • Reviewed customer accounts to offer best services available.
  • Perform order entry for customer accounts.
  • Upgraded customer accounts with sales.
  • Ensured quality and Security measures were enforced when servicing customer accounts and personal profile information.
  • Resolved customer issues over the phone Upgraded customer accounts to a better telephone package that saved money
  • Managed customer accounts as a direct link between Arjohuntleigh corporate and the client.
  • Assisted in upgrading customer accounts 9.

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25. Product Knowledge

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average Demand
Here's how Product Knowledge is used in Service Consultant jobs:
  • Educated Consultants and Customers with critical product knowledge and commission structure.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Maintain detailed sales product knowledge, including competitive information.
  • Shared product knowledge with customers while making personal recommendations.
  • Retained extensive product knowledge of the oldest manufacturer of automobiles to instruct owners on correct maintenance and operation of their vehicle.
  • Trained new staff on POS system, data entry and management, effective sales techniques, account management and product knowledge.
  • Sell products and services by consulting and gathering data to establish customer needs while demonstrating product knowledge.
  • Completed all training with in depth product knowledge and hands on training in Spring Hill Tennessee.
  • Provide expert product knowledge, interpretation of prospectus material and systems consulting feedback to department staff.
  • Maintain expert-level product knowledge in all Microsoft retail products, devices and service offerings.
  • Worked one-on-one with customers to guide them in product knowledge and purchase.
  • Achieved Mark of Excellence for outstanding product knowledge and outstanding CSI.
  • Preserve a high level of product knowledge and competitions product lines.
  • Developed training structure to ensure continuity of team product knowledge.
  • Used product knowledge to close sales or upgrade accounts.
  • Educate owners on product knowledge and maintenance requirements.
  • Learned, referenced and applied product knowledge information.
  • Gained product knowledge and work flow experience.
  • Leveraged strong interpersonal skills and product knowledge to execute daily client-centric activities.
  • Audited and coached customer service representatives' calls and provided feedback on claim product knowledge, presentation delivery and workflow process.

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26. High Volume

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average Demand
Here's how High Volume is used in Service Consultant jobs:
  • Oversee service operations and maintain professionalism, integrity and efficiency within a high volume service environment.
  • Take high volume of calls daily and accurately answering and advising Franchise offices on topics covering all aspects of the business.
  • Managed and developed a territory of high volume accounts in the business to business, government and K-12 vertical markets.
  • Assist high volume of customers with processing payments, resolving complaints, clarifying account statements, and correcting billing discrepancies.
  • Responded to a high volume of phone inquiries each week, addressing problems at the root cause.
  • Provided quality customer service to clients with both business and personal accounts in high volume call center.
  • Work hand in hand with two high volume Account Executives on maintaining and growing block of business.
  • Streamline daily processes for high volume vendors to achieve efficient work flow and quality assurance evaluations.
  • Work with customers and manage technicians in a high volume auto repair and service shop.
  • Specialized in efficient and individualized approach, with a high volume of quickly successful launches.
  • Handle a high volume of customer calls with an equal emphasis on Sales and Service.
  • Provided excellent customer relations and sales of automotive services for a high volume BMW dealership.
  • Diagnose and estimate internal and external repair orders to customers for high volume dealership.
  • Provided world class customer sales and service in a high volume inbound call environment.
  • Work in a fast paced, high volume environment and maintain a positive attitude.
  • Completed work in a call center with a high volume of phone calls.
  • Serve as backup support for accounts supporting high volume asset updates.
  • Call center environment answering high volume of calls.
  • Maintained an affective well-organized environment while working under a high volume of clientele.
  • Resolved high volume/high impact systemic problems through proactive mechanisms (e.g.

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27. Business Development

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average Demand
Here's how Business Development is used in Service Consultant jobs:
  • Performed business development strategies through seminars, community involvement and referrals from business partners to establish and maintain a client base.
  • Provide maintenance consulting services, including technical sales, business development, and maintenance and modifications oversight.
  • Partnered with VP and Director of Business Development to create new business development strategies and marketing collateral.
  • Provide small business and nonprofit technical, business development and marketing solutions.
  • Collaborated extensively with IT management to drive business development initiatives.
  • Participate in business development program.
  • Supported 3 Business Development Managers.
  • Develop and implement business development, sales, marketing, and PR strategies to acquire new customers and retain existing accounts.
  • Lead Generation/Business Development Consultant to small and medium size businesses seeking creative ways to meet their sales & service goals.
  • Conduct demonstrations, training and support for new and existing GC BB-Bid and ONETEAM users and Business Development Consultants.
  • Advise clients of various business services required to support their growth or business development priorities.
  • Head Delivery and Business development for top strategic clients in the wholesale industry.
  • Performed business development strategies to grow the business and to increase capital.
  • Assisted with Business Development and Marketing with the Hy-Vee Stores.
  • Completed a thorough sales training program, including product knowledge, mentorship, sales process and business development strategies.
  • Managed consulting projects in the business development department for a CMS contracted Quality Improvement Organization (QIO).
  • Worked with Sector Sales Manage to maintain and improve customer rentention efforts while meeting business development goals.
  • Support Services Consultant * Researched and compiled leads for the business development team.
  • Played an active role with management and Business Development in the implementation of the Google 'Noogler Kit.'
  • Identified business development and "add-on" sales opportunities.

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28. PNC

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average Demand
Here's how PNC is used in Service Consultant jobs:
  • Educate PNC Bank clients on the features and benefits of new and existing product opportunities specifically in the area of loans.
  • Manage confidential information about PNC Bank products and services to customers, prospective customers and member organizations that PNC serves.
  • Utilized financial sales tools to offer customers financial products and services that will enhance their banking/account relationship with PNC.
  • Received inbound service related calls from prospective and existing PNC Bank clients in the National Financial Service Call Center.
  • Assisted former Mercantile Bank customers during the merger with PNC to ensure the best first-time service experience.
  • Serve as foundation of money management facilitator; maintain active involvement in PNC Bank local community outreach.
  • Provided detailed attention to customer needs in order to identify opportunities to offer PNC bank products.
  • Worked on the PNC Frequent Caller project and collected data to be used for statistical analysis.
  • Increased revenue for PNC Bank by offering banking products and services best suited to each customers.
  • Updated the PNC Intranet Almanac and added new search category, Acronyms and Abbreviations.
  • Gained financial product knowledge to identify customer objectives and needs and promoted PNC solutions.
  • Provide input to assist in future installments to the PNC online banking website.
  • Answered questions, resolved problems, and promoted PNC products and services.
  • Assisted customers through the integration process from National City to PNC Bank.
  • Suggested or sold PNC products to clients that better fit their needs.
  • Provide routine service and sales support to PNC business customers.
  • Provide expedited telephone banking services to PNC customers.
  • Adhered to PNC Financial Institution procedures.
  • Acquired new accounts for PNC.
  • Provided superior customer service to Pnc clients looking for information on their banking accounts, offered products and services as well.

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29. Service Orders

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average Demand
Here's how Service Orders is used in Service Consultant jobs:
  • Closed sales and processed service orders while simultaneously utilizing numerous computer systems and negotiating with customers over the phone.
  • Coordinated service orders with technical staff insuring quality control through entire service process.
  • Provisioned service orders and resolved customer-related service and equipment issues.
  • Prepare service orders and necessary paperwork to initiate repairs.
  • Investigated and reconciled interdepartmental queries on service orders.
  • Operate computer systems necessary to complete service orders.
  • Verified and edited accuracy of service orders.
  • Organized and monitored service orders, point of sale marketing tools, and monitored daily performance of between 8-11 technicians.
  • Use various computer systems (15 or more) graphical user interface systems simultaneously to process service orders.
  • Process service orders, disconnect orders, emergency outages, outdoor lighting repair, disconnect, and installations.
  • Work with external customers and internal teams to process service orders, emergency outages and billing inquiries.
  • Utilized various computer systems to process service orders, review bills and maintain customer information.
  • Use various computer systems/screens (20 or more) simultaneously to process service orders.
  • Navigate various computer systems to process service orders for new and returning customers.
  • Complete and process service orders to satisfy customer on site needs.
  • Processed new phone service orders for New Jersey Residents.
  • Processed service orders, emergency outages and billing inquires.
  • Leverage subject matter expertise in proprietary internal systems to concurrently process a high volume of accurate, complete service orders.
  • Input service orders into a request tracking application Remote Access to Active Directory and many other global GM databases
  • Complete service orders in DPI; initiate customer billing as necessary from ticket information.

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1 Service Orders Jobs

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30. Customer Base

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low Demand
Here's how Customer Base is used in Service Consultant jobs:
  • Established and maintained positive customer relations; monitored and assessed revenue growth and aged receivables for customer base.
  • Limited contract position designed to assist in developing commercial and residential home improvement customer base.
  • Provide support and communication to an extensive customer base within the automotive industry.
  • Developed and cultivated relationships to strengthen customer base.
  • Presented Quarterly Business reviews for customer base.
  • Identified growth opportunities within existing customer base.
  • Conducted periodic servicing reviews on assigned customer base and consulted with customer to resolve any issues identified in the review process.
  • Educated customers on all aspects of lawn maintenance and * Responsible for maintaining and acquiring a new customer base.
  • Utilize the MetLife computer database to obtain and provide full insurance product details to the Metropolitan customer base.
  • Completed daily calls to existing customer base promoting retention and growth through proactive service plans.
  • Drive improvement within Inventory Solutions customer base as well as Sales and Branch relationships.
  • Established, built and maintained a professional relationship with all levels within customer base.
  • Maintained 100% customer satisfaction and retention, and grew customer base 75%.
  • Provide flexible options to the customer based on product and service needs.
  • Develop customer relationships to keep current customers and grow customer base.
  • Managed initiatives to expand customer base and increase sales.
  • Tripled customer base with a high percent in military business both local and visiting Achieved salesman of the month numerous times
  • Retained a highest percentage of customer base among colleagues.
  • Conducted pre-sale and post-sale presentation for customer base.
  • Established and maintained strong customer base .

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31. CRM

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low Demand
Here's how CRM is used in Service Consultant jobs:
  • Project and Resource Planning, Development, Deployment, Hosting and Support for various clients for the Epiphany CRM application.
  • Led teams of 3-6 consultants every month during large, week-long CRM implementations across the country.
  • Maintained customer relations management (CRM) system for client preferences and internal and external communications.
  • Plan and lead training of specialized CRM/appointment/email marketing solution and Service Tablet products at 48 dealerships.
  • Consulted on a variety of CRM related topics to assist Dealers in creating positive sales results.
  • Designed & Configured the CRM setup for Field Service & Incident Management Asia pacific countries.
  • Trained and educated more than 400 dealership employees on new CRM software and processes.
  • Resolved customer satisfaction issues quickly by sharing information using Dealer Socket CRM tool.
  • Developed a CRM and Sales Tracking web solution for the automotive industry.
  • Provided assistance to EMEA and Australian CRM Clients on 3 crucial projects.
  • Implemented and Trained clients on CRM systems in the automotive industry.
  • Maintain accurate database information through consistent use of CRM.
  • Created database within Salesforce CRM to track calls to the Online Team for training purposes of general contact center representatives.
  • Perform data integrity audits Research and escalate service requests within a CRM application.
  • Provide information to customers requesting to buy products Operate CRM computer system.
  • Supported multiple customers running the Pegasystem CRM product.
  • Partnered with the Pegasystems internal development team to gather requirements, design, and document the first Pegasystems CRM application.
  • Leveraged Synapsys (CRM) to organize, manage, and execute on customer acquisitions.
  • Utilized SAP to place order with NDCP members TRAINER CRM BUSINESS CONSULTANT WORDPRESS WEB DESIGN ANALYST MARKETING WORK EXPERIENCE (continued)
  • Utilized and navigated multiple legacy and SaaS applications such as Salesforce, CRM, Citrix and Go to Meeting.

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32. Financial Needs

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low Demand
Here's how Financial Needs is used in Service Consultant jobs:
  • Provided recommendations based on customer financial needs, including loans, portfolio management and cash flow maximization.
  • Profiled existing and potential customers to determine their financial needs.
  • Examine both business and regular consumer assets, suggests additional banking services, and offer solutions when consulted about financial needs.
  • Presented and explained Credit Union services and products to members and assisted in meeting their financial needs.
  • Identify financial needs of customers or prospective customers and recommend appropriate PNC Bank products and services.
  • Consult with clients regarding financial needs, cross-sell products, recommended financial services and solutions.
  • Assisted members with all their financial needs, and making recommendations on product and services.
  • Reviewed customer's accounts and recommended any product upgrades better suiting their financial needs.
  • Recognized members' financial service requirements and cross-sold product/services to meet their financial needs.
  • Increase customer awareness of bank products and services while addressing other financial needs.
  • Leveraged said client s current assets to meet/exceed base economic financial needs.
  • Refer customers to the appropriate bank personnel to meet their financial needs.
  • Educated clients in various loan programs that fit their financial needs.
  • Identified customer's financial needs and recommend PNC products.
  • Profile existing clients and prospects to identify financial needs.
  • Assumed responsibility for member's financial needs.
  • Conducted financial needs analysis of bank clientele and recommended appropriate products Selected Regional Team Leader during promotional campaign
  • Build and maintain strong relationships with clients to better evaluate financial needs and recommend appropriate products and services.
  • Cross sell product best suited for member financial needs Met and exceeded monthly sales goals and referrals.
  • Identified financial needs of customers Recommended PNC Bank products and services to best meet customer needs Resolved customer concerns

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33. Verizon

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low Demand
Here's how Verizon is used in Service Consultant jobs:
  • Promote positive corporate image and customer perspective of Verizon while maintaining a high level of customer service for all customer communications.
  • Promote a positive corporate image and customer perception of Verizon.
  • Received numerous accolades from Verizon managers and suppliers
  • Provided ISO 9001:2000 certification and the Quality Management System training sessions to over 300 workforce and management personnel throughout Verizon Business.
  • Meet or exceed corporate sales objectives through interviewing and identifying customer needs and proactively offer Verizon products and services for sale.
  • Bridge to a sales capacity to recommended appropriate products and services to contribute to Verizon's revenue base.
  • Participated in the Verizon Wireless Manager Training Program which only the top 5% of applicants were accepted.
  • Awarded the Verizon Customer Care Index Award, for providing outstanding customer service 5 years in a row.
  • Interacted with other Verizon departments by telephone, in writing or via electronic systems to achieve customer requirements.
  • Implemented the Verizon Business Quality Management System (QMS) for 12 different organizations within the company.
  • Maintained a thorough knowledge of all Verizon communication products, services, policies, and procedures.
  • Provided a professional offer of all Verizon products and/or services that best suit customers' needs.
  • Guide customer through Verizon website and mobile applications to maximize value of four screen world.
  • Worked the backgrounds of accounts one on one with other Verizon representatives and customers.
  • Completed service order requests for installation, disconnection, or changes of Verizon services.
  • Sell Wireless Phone products and DirecTV products for Verizon Corporation and DirecTV.
  • Provide weekly and monthly reports to MSP/Verizon.
  • Managed and supported Verizon Telecom's Vendor Management Program for Washington DC, Maryland, Virginia and West Virginia.
  • Consulted clients on to the top 100 Verizon Business companies to help streamline IT process.
  • Administered on-going support to customers to assist with Verizon products.

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34. Service Calls

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low Demand
Here's how Service Calls is used in Service Consultant jobs:
  • Utilized automated remote monitoring system to analyze incoming customer service calls in a fast paced environment.
  • Assisted Service/Customer Operations with incoming service calls.
  • Conducted routine customer service calls regularly.
  • Conducted service activities to include deliveries, pick-ups, service calls for patients in homes, hospitals and long-term care facilities.
  • Schedule appointments, generate and close out repair orders, customer service, answer service calls, handle customer complaints
  • Promote, organize, and conduct enrollment meetings, service calls, implementation meetings and plan design reviews.
  • Acted as L-3 escalation support for both Level 2 and Level 1 Incident and Service calls.
  • Receive inbound customer service calls and resolve account issues via the internet and intranet.
  • Prepared purchase orders, made service calls, ordered stock for parts department.
  • Answered inbound financial service calls and assisted customers with financial service needs.
  • Prioritize pick-ups, deliveries and service calls to ensure timely completion.
  • Fielded an average of 30 customer service calls per day.
  • Zero service calls on frame in my last two years.
  • Assisted patients with in home service calls and hospital service calls
  • Received service calls from clients and affiliates of PNC Bank.
  • Answer incoming service calls and set appointments as needed.
  • Prioritized and classified service calls increasing response time approx.
  • Traveled to dealerships to perform service calls.
  • Received in-bound sales and service calls.
  • Handle incoming sales and service calls.

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35. Process Improvement

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low Demand
Here's how Process Improvement is used in Service Consultant jobs:
  • Developed a process improvement guide for future capital planning cycles and syndicated the resource among participants and stakeholders.
  • Collaborate with Account Managers, Branch Managers and support personnel to compile/analyze data and develop ongoing process improvements.
  • Review transaction results and generate trending reports for the operation to assist with identifying opportunities for process improvement.
  • Documented and monitored process improvement implementation results and analysis to ensure effectiveness across the organization.
  • Facilitated process improvement initiatives for service delivery and overall expense reduction and efficiency.
  • Provided process improvement and best practices recommendations to the executive management group.
  • Resolved executive escalations, addressing programming issues, and identifying process improvements.
  • Supported management through risk identification, control testing and process improvement procedures.
  • Participated in Problems and Knowledge initiatives and other process improvements.
  • Provided process documentation for process evaluation and process improvement.
  • Assessed shopping methodology and identified process improvements.
  • Lead pharmacy sourcing team through process improvement workshops to identify deficiencies, define roles and responsibilities and create value stream maps.
  • Implemented Six sigma lean process improvements by automating the updates in from HP SD to service now during launch.
  • Discussed and recommended process improvements through the use of various manual and / or automated systems.
  • Identified process improvements, implemented across teams and communicated changes and results to affected parties.
  • Obtained Lean Six Sigma Green Belt and worked with project Black Belts to drive process improvement
  • Performed process improvement assessments for various clients to include a $240M client.
  • Process improvement was a key focus between Operations and Sales.
  • Specialized in strategic transformation, process improvement, technical support strategy, sales support strategy and employee enablement.
  • Implemented process improvements as needed to reduce costs and improve efficiencies.

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36. Unix

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low Demand
Here's how Unix is used in Service Consultant jobs:
  • Suggested Unix/Linux performance and capacity plan for all mission critical servers.
  • Maintain SOX assessment of all VMWARE, UNIX, Linux, SAN storage systems and associated Brocade switches by automation.
  • Supported over 250 UNIX and Linux servers, covering local and global operations for Unilever a top 100 company.
  • Documented customer's UNIX and NT environments for Disaster Avoidance, recommending and designing an EMC/SAN based solution.
  • Worked on Configuring the Service-now on Windows / Unix Platform with back end as oracle 10g database.
  • Followed up with other UNIX, WINTEL and ORACLE team for updates regarding escalated tickets.
  • Lead the UNIX support team for both existing operations and numerous new projects.
  • Support of Windows and UNIX servers and database / web servers.
  • Reviewed controls regarding UNIX servers with client.
  • Reset NT passwords, cancel print jobs in UNIX queues.
  • Clear print queues in Windows and in UNIX printers.
  • Served as Lead Support Engineer for Sun Solaris UNIX Servers, HP/UX Servers, Microsoft Windows Servers and Apple servers.
  • Achieved 100% automatic notification of Agilent errors via UNIX shell scripting, C programming, and tool administration.
  • Upgrade and integrate HP BSM, Diagnostics, Sitescope, Service Manager, and HP Operations Manager for UNIX.
  • State Street Bank NOC Support Analyst Provide Unix and Windows support for over seven thousand servers worldwide.
  • Set up OpenVMS Apache lab systems for testing with supported products.Built Tru64 UNIX CICS environments.
  • Reset passwords and removed account violations for mainframe, AS/400, and Unix Keon users.
  • Supported WMiS, UNIX, WMOS, and Mercator interface clients.
  • Rebuild the drives on the unix/windows OS and ensure connectivity.
  • Developed Korn Shell scripts to perform stress testing on the Pegasystem product residing on Unix platforms.

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37. Active Directory

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low Demand
Here's how Active Directory is used in Service Consultant jobs:
  • Managed the overall execution and post-implementation verification of an Active Directory restructuring project.
  • Provide security and maintenance of user security in Active Directory and Exchange environments.
  • Assigned permissions utilizing Active Directory.
  • Created accounts and distribution list in Active Directory, Password Reset, Accounts extension or any amendments related to users profile.
  • Installed, configured and administrated Windows Server 2000, 2003, Small Business Server and Active Directory domains.
  • Integrated with Active Directory using LDAP for authentication and loaded users, groups and roles into Service Now.
  • Deployed Active Directory Federated Services 2.0, Forefront Identity Management 2010, Rights Management Services and CardSpace 2.0.
  • Perform some Windows Active Directory, Group Policy, and Windows Exchange/Blackberry Lotus Notes / Domino Messaging maintenance.
  • Created and Extended Virtual Private Network request and provided access via Active Directory.
  • Created and managed accounts using OU templates in active directory.
  • Used Active Directory tools to support users and computers.
  • Imported Active Directory to Service Now using data sources.
  • Managed user accounts in Active Directory.
  • Full customization and implementation of the new version of CA Service Desk Synchronization of Service Desk with Active Directory.
  • Imaged Dell machines using Acronis, installed and configured hardware and software, setup and managed Active Directory accounts.
  • Administered accounts setup and modification in Windows Active Directory and Novell NDS.
  • Contract Position) * Active Directory management of users and computers.
  • Utilize Citrix VPN, LANDesk Remote Desktop, Active Directory (AD).

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38. HR

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low Demand
Here's how HR is used in Service Consultant jobs:
  • Recognized by peers and direct managers for exceptional diligence and follow-through in serving priority customers.
  • Used those same skills to follow up with the customer to continue the relationship that was built throughout the service experience.
  • Marketed services to potential new clients through face-to-face engagement, cold calls, personal referrals, and agency connections.
  • Provide a great customer experience by managing repair orders for customers through the maintenance and repair process.
  • Presented Infinite Wind Energy opportunity for fifty 50KW wind turbines through Earth Linked Energy distribution channel
  • Communicated estimated completion time, regular updates and follow through on each customer vehicle.
  • Facilitated weekly calls with team members and provided constant support through all communication platforms.
  • Worked closely with customers on processing paperwork and assisting them through the process.
  • Support productivity management at the district and market level through a team approach.
  • Resolved MyLabs (LMS) client issues through troubleshooting problems and training clients.
  • Implemented marketing and advertising campaigns through social media sources and local venues.
  • Completed projects by prioritizing work tasks and following through to completion.
  • Involved working closely with both HR and IT senior level management.
  • Processed warranty and insurance claims through third party companies.
  • Installed and integrated three Service Desk Secondary Servers.
  • Educate and engage customers through product demonstrations.
  • Prepared a three-year technology roadmap for the HR department.
  • Travelled throughout the world providing support and training.
  • Developed and maintained largest repeat client base through excellent customer service throughout the organization .
  • Key Contributions: Fundamentals of Payroll Certification, candidate Appointed to HR Insight 'Super User' by direct manager

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39. GM

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low Demand
Here's how GM is used in Service Consultant jobs:
  • Facilitated most internal and external staffing activities for ITO teams, FFP projects, and SME staff augmentation task orders.
  • Worked with the branding team to fix a mailing quality problem using 95% and Six Sigma confidence intervals.
  • Participated in a LEAN Six Sigma project that reduced issues in Printer and accessory purchases by 80%.
  • Managed financial activities for the GM Account's global service contract and add-on business.
  • Supported the Contract Change Control (CCC) process for GM global contracts.
  • Augmented staff skill sets by leading the development of several training initiatives.
  • Directed consulting engagements for clients in the institutional food service segment.
  • Maximize training by participating in GM MARK OF EXCELLENCE program.
  • Process warranty claims for GM and aftermarket warranty service contracts.
  • Resolved any warranty issues with GM and the dealership.
  • Earned GM Mark of Excellence Honors for Certified Consultants.
  • Adhere to all GM policies and procedures.
  • Adhered to all GM policy & regulations.
  • Attended several management training courses for General Motors and received certification for new line of GM automobiles yearly
  • Designed and implemented MacAfee Antivirus server solution for GM's Advanced Design clients in North Hollywood, CA and the UK.
  • Achieved regognition from General Motors for Mark of Excellence in Education, and high scores from GM Distance Learning classes.
  • Researched and engineered Microsoft Windows Server and SUN Solaris Server custom build solutions for GM's Pre-Production Operations.
  • Meet and welcome all customers on the service drive.Write all GM repair orders pertaining to customer's needs.
  • Assembled SOWs for T&M staff augmentation and worked with the contracts office.
  • Assisted the IDam (Identity Access Mgmt.)

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40. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Service Consultant jobs:
  • Coordinated service shop repair order distribution and facilitated positive customer relations through vehicle problem resolution.
  • Collaborated with desktop support colleagues to facilitate timely and efficient problem resolution.
  • Work effectively with other departments as necessary for customer inquiry/problem resolution.
  • Research and document business and technical approaches for problem resolution.
  • Managed custom programming testing and problem resolution with vendor.
  • Escalated service related research and escalated problem resolution.
  • Developed and communicated problem resolutions to customers.
  • Facilitated complete problem resolution involving customer issues.
  • Assisted fellow technicians with problem resolution.
  • Calm irate customers, repair loyalty, locate resources for problem resolution, and design best options solutions for consumer accounts.
  • Accessed software updates, drivers, knowledge bases, and frequent resources on Wiki to aid in problem resolution.
  • Supervised, managed and owned the problem resolution for Clients, Business units and Infrastructure environments.
  • Calm angry customers, repair trust by locating resources for problem resolution and advised best solution.
  • Account related problem resolution, maintenance, and cross-selling of other PNC financial service offerings.
  • Included duties were: product sales, problem resolution, and client retention.
  • Created and organized case work for problem resolution by service associates.
  • Project manager and developer for Financial Systems upgrades and cross-platform interfaces * Managed and trained computer technicians in hardware problem resolution.
  • Calm angry callers, repair trust, locate resources for Well experienced with industry problem resolution and design best-option solutions.
  • Assisted the loan servicers in problem resolution, procedure development and training.
  • Provided retail dealers with sales support and problem resolution for technical issues.

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41. Billing Questions

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low Demand
Here's how Billing Questions is used in Service Consultant jobs:
  • Handled calls from 13 different states for billing questions, technical support, new orders, existing order modifications and collections.
  • Answered extensive customer billing questions and guaranteed customer confidence in the Verizon FiOS and Core brand.
  • Assisted customers with billing questions, accept payments, or online account information.
  • Answer billing questions by adapting to the caller's abilities and style.
  • Answered billing questions, processed payments and provided adjustments when needed.
  • Handle customer inquiries, complaints, billing questions and payments.
  • Fielded inquiries, answered billing questions, resolved discrepancies.
  • Answer incoming calls regarding billing questions.
  • Set up new accounts* Answered billing questions
  • Provided solutions and answered questions regarding coverages, rates, and billing questions.

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42. Service Technicians

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low Demand
Here's how Service Technicians is used in Service Consultant jobs:
  • Scheduled automotive appointments, communicated the customers'requirements and translated those requirements into instructions for service technicians.
  • Team Leader of approximately 10 service technicians to expedite customer repair orders.
  • Consulted with service technicians and parts personnel for optimal customer satisfaction.
  • Service Consultant responsibilities: liaison between customers and service technicians.
  • Interfaced with service technicians to expedite customer/owner requests.
  • Collaborated with Service Technicians on customer needs.
  • Expedited completion of all work required working with Department Manager, Dispatcher, Parts Department and Service Technicians.
  • Maximized the productivity of the service technicians while reviewing in progress work for quality and timeliness.
  • Schedule service appointments, maintain and route to service technicians for customer and dealership vehicles.
  • Scheduled customer appointments, managed seven service technician schedules, dispatch work to service technicians.
  • Evaluated customer concerns regarding their vehicles with the service technicians and lead service technician.
  • Manage and schedule 4 Service Technicians in a cooperative and team-oriented environment.
  • Communicated with service technicians concerning problems with each client's car.
  • Coordinated team of over 30 service technicians and remote suppliers.
  • Dispatched and delegated repair orders to the service technicians.
  • Manage and train a team of 7 service technicians.
  • Plan and organize daily schedule for service technicians.
  • Assist service technicians with repair and installation of electronics such and televisions, stereo, mobile communications and home theater equipment.
  • Dispatch repair orders to appropriate service technicians.
  • managed workflow and scheduling for 5 service technicians.

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43. Customer Retention

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low Demand
Here's how Customer Retention is used in Service Consultant jobs:
  • Gained solid reputation for exceeding monthly and yearly quotas with uncompromising regard for customer retention and first-class service.
  • Contributed creative marketing and production ideas to improve customer retention and satisfaction.
  • Maintain communication with customer with an emphasis on customer retention.
  • Provided excellent customer service to ensure customer retention.
  • Identified opportunities for asset and customer retention.
  • Assisted with escalated customer issues and concerns Utilized negotiation and problem solving skills in order to ensure customer retention and loyalty.
  • Ensured customer satisfaction and retained customers' business and loyalty, driving long term customer retention.
  • Achieved 100% of customer retention objectives while growing top line revenues by $6000 monthly.
  • Coordinated with marketing team on ad copy for customer retention after doing extensive market research.
  • Interacted with all level of branch employees through referrals and working to improve customer retention.
  • Maintained 100% of account base, resulting in high customer retention rate.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Apply best practices in customer retention, key to proactively avoiding service cancellations.
  • Set priorities and goals to increase revenue and customer retention.
  • Maintained a high customer retention rate of 85%.
  • Increased customer retention and revenue per call.
  • Key Achievements: * Increased customer retention and satisfaction by prompt attention to client requests and questions.
  • Trained in customer retentions, dispute resolution, and various sales techniques.
  • Qualified 24 consecutive months for "Performance Club" for production & customer retention.
  • Support for Comcast residential accounts Satisfy monthly sales quotas and deadlines Customer retention New hire training Sales training to peers

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44. Greeting Customers

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low Demand
Here's how Greeting Customers is used in Service Consultant jobs:
  • Service Consultant for BMW, Responsible for meeting and greeting customers and acquiring their concerns with their vehicle.
  • Performed sales tasks such as greeting customers, product service demonstration and completing sales transactions.

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45. Scheduling Appointments

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low Demand
Here's how Scheduling Appointments is used in Service Consultant jobs:
  • Key responsibilities include identifying potential contacts, scheduling appointments, conducting business presentations, negotiating service contracts and billing customers.
  • Assisted customers inbound and outbound in scheduling appointments for seasonal maintenance and immediate repair service.
  • Greet and check in/out patients including scheduling appointments, establishing/collecting payments and verifying insurance plans.
  • Service scheduling -Assisted customer with scheduling appointments.
  • Provided various customer service duties such as scheduling appointments, program cards, data entry, etc.
  • Prepared and distributed all mail, translating all documents, scheduling appointments.
  • Answer incoming calls regarding scheduling appointments and questions about spa packages.
  • Assist walk in & phone customers with scheduling appointments.
  • Service Advisor for customer vehicle repairs and scheduling appointments.

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46. Powerpoint

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low Demand
Here's how Powerpoint is used in Service Consultant jobs:
  • Synthesized findings into a cohesive PowerPoint deliverable that was utilized throughout the company.
  • Created PowerPoint presentations for visits to prospective customers.
  • Provide educational PowerPoint presentations about Blue Cross products/services.
  • Develop promotional material using Microsoft Publisher, PowerPoint, Excel, Word, and Social Media.
  • Used Microsoft Office tools such as Word, Excel, PowerPoint, and Publisher.
  • Involved in all digital printing orders (Fiery Output), PowerPoint Presentations.
  • Delivered high-level PowerPoint Presentations, either in person or through WebEx or GoToMeeting.
  • Create print marketing materials from conception to completion: flyers, brochures, calendars, invitations, and PowerPoint presentations.
  • Designed PowerPoint templates and other presentational visual aids for ITD and USMS senior leadership.
  • Used Microsoft Excel, Access, and Powerpoint regularly in preparing data.
  • Worked with Outlook, Excel, Powerpoint and Word.
  • Created a PowerPoint presentation with Visio workflow depictions identifying gaps found and process support recommendation enhancements.
  • Present products and services via a powerpoint presentation or slideshow.

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4 Powerpoint Jobs

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47. Medical Equipment

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low Demand
Here's how Medical Equipment is used in Service Consultant jobs:
  • Prepare requested medical equipment for delivery to specified medical provider.
  • Sterilize and test critical care medical equipment under company guidelines.
  • Provided consultation concerning medical equipment to nursing home facilities.
  • Prepare medical equipment for delivery to customers.
  • Prepared medical equipment and documentation for delivery.
  • Delivered and retrieved proprietary medical equipment.
  • Loaded and unloaded medical equipment.
  • Manage 16 accounts in Tulsa and surrounding states, deliver medical equipment, small repair, sales and promote medical equipment.
  • Cleaned, disinfected, processed and performed quality control on beds and other medical equipment using cleaners and solvents.
  • Maintained 100 Retail pharmacy account by processing orders for drugs, pharmacy supplies, and durable medical equipment.
  • Facilitated the transition of patient referral base from Durable Medical Equipment (DME) to managed care/physician sources.
  • Deliver, install, repair & remove therapeutic medical equipment to & from hospital and customers residence.
  • Negotiated with multiple Medical Equipment Companies lease to own contracts for over $750,000 equipment.
  • Acquired knowledge on all medical equipment products through hands on in-services and outside field experiences.
  • Served as the on-site Asset Manager & Technical Consultant for contracted medical equipment facilities.
  • Load, drive and unload van to deliver and pick-up medical equipment.
  • Assisted with troubleshooting, repairs, cleaning and disinfecting medical equipment.
  • Assist with troubleshooting and repair of medical equipment.
  • Resolved technical issues by step by step troubleshooting techniques and instructed the proper usage of Medical equipment.
  • Perform quality control practices to sanitize and clean all medical equipment on a consistent basis.

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48. QA

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low Demand
Here's how QA is used in Service Consultant jobs:
  • Serve on a quality assurance (QA) team vetting enhancements and providing documentation to allow developers to recreate found bugs.
  • Developed Operations Standard & Procedure documents for QA & Production to assist in providing technical standard procedures for supporting both environments.
  • Provided on-site technical assistance to 5 North American Clients for a smooth and successful upgrade to QAD 2009 ERP.
  • Meet QA standards, answering difficult questions and concerns of customers, as well as meet call time qualifications.
  • Performed QA for new web based Self-Service Platform to help find bugs in newly created system for developer.
  • Design and Development of custom solutions for QAD manufacturing & Financial ERP's for over 20 clients.
  • Provide and assist with State POC's, Informal Dispute Resolutions and QAPI plans as necessary.
  • Performed environment staging and application installation for Production, QA, ITE, and Development.
  • Developed, implemented and enhanced programs and services by utilizing the QA/ CQI process.
  • Provided support for all DEV, QA, and PROD environments.
  • Moved the jobs into QA and production through central repository.
  • Worked closely with NCQA and attended required HMO/NCQA reviews.
  • Verified all addresses with the QAS system.
  • Conducted overall management of the Weblogic servers in a QA/Production environment.
  • Performed Genesys installations in development, QA and production environments.
  • Involved in to deployment code across multiple environments like Dev, Test, QA and Prod.
  • Developed Business Intelligence Reports using IBM Cognos and QAD BI.
  • Facilitated various product planning sessions, gap analysis sessions, program level status presentations, QA trainings amongst AML stakeholders.
  • Answer questions for customers reqarding their landline, DSL, wireless, local and long distance services.
  • Performed QA testing for SAP R/3 processes using the Mercury Interactive toolset, including Winrunner, Quicktest Pro and Testdirector

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49. Sharepoint

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low Demand
Here's how Sharepoint is used in Service Consultant jobs:
  • Spearheaded and implemented two Microsoft SharePoint sites that resulted in improved call metrics and quality while significantly reducing printing costs.
  • Advanced Department of Minority and Women's Business Developments database application from SharePoint to PeopleSoft.
  • Captured all audit related reporting and activity in SharePoint.
  • Used SharePoint Designer for customized SharePoint development projects.
  • Created business management SharePoint website for organization.
  • Provided technical support to a variety of applications for users, including Microsoft Office, Exchange and SharePoint.
  • Develop proof of concept and pilot demonstrations for potential clients demonstrating the functionality SharePoint 2007.
  • Document or Records Management including related laws, MS SharePoint and Reporting experience.
  • Monitored and booked headcount in the division s Resource Roster using Microsoft SharePoint.
  • Performed SharePoint site collection backups via Central Admin and SQL via SSMS.
  • Lead team member creating our teams SharePoint portal including security.
  • Implemented successful MOSS 2007 to SharePoint server 2010 migration.
  • Updated and maintained security team SharePoint site.
  • Devised and implemented SharePoint governance and multi-functional SharePoint implementation information architecture.
  • Created and maintained Development Services Center webpage using SharePoint.
  • Integrate technical knowledge and business understanding using Sharepoint to create superior solutions for HP and its customers.
  • Assisted SMB, with Exchange Online, SharePoint Online, Lync Online, Office 365 Products.
  • Configured, managed, and maintained 31 servers running cygwin, openssl, IIS, MSCS, and SharePoint.

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50. Special Projects

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low Demand
Here's how Special Projects is used in Service Consultant jobs:
  • Managed several special projects, including survey updates, feature implementation, application modification, or corporate initiatives.
  • Administrated ongoing special projects as required.
  • Worked on special projects such as a New Hire and Product SME positions to improve overall center production.
  • Assist supervisor with escalated issues and special projects - Handle the provider supervisor calls for the team
  • Worked with IT, worked on special projects with managers and customers for their phone needs.
  • Assisted in development and deployment of special projects, new initiatives, and new restaurant openings.
  • Contribute to multiple departmental goals including special projects, global market data support and annual budget.
  • Collaborated on special projects and assignments, including research, gathering and summarizing data needs.
  • Established priorities and remained organized to balance demands of multiple special projects.
  • Completed a variety of special projects and assignments during off-phone periods.
  • Assisted management with special projects in all areas of loan servicing.
  • Work on special projects as assigned to meet business needs.
  • Performed other duties and participated in special projects as assigned.
  • Worked on special projects and targeted as needed.
  • Worked on special projects in supporting management.
  • Executed special projects to organize media resources.
  • Complete special projects, as needed.
  • Perform special projects as needed.
  • Serve as a liaison to The Hartford Office's Assistant Vice Presidents and Regional Vice Presidents to support special projects.
  • Set up 3rd party leases for assets Special projects involving tracking costs and eliminating double bookings, etc.

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20 Most Common Skills For A Service Consultant

Customer Service

31.4%

Financial Services

13.1%

Repair Orders

7.6%

Ensure Compliance

7.3%

Service Department

5.2%

Phone Calls

4.1%

New Accounts

3.3%

Internet

2.8%

Technical Support

2.8%

Client Relationships

2.7%

CSI

2.5%

Warranty Claims

2.4%

Sales Goals

2.3%

Project Management

2.0%

Data Entry

1.9%

Business Requirements

1.8%

Troubleshoot

1.8%

Loan Applications

1.7%

SQL

1.7%

Customer Complaints

1.6%
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Typical Skill-Sets Required For A Service Consultant

Rank Skill
1 Customer Service 23.9%
2 Financial Services 9.9%
3 Repair Orders 5.8%
4 Ensure Compliance 5.5%
5 Service Department 4.0%
6 Phone Calls 3.1%
7 New Accounts 2.5%
8 Internet 2.2%
9 Technical Support 2.1%
10 Client Relationships 2.0%
11 CSI 1.9%
12 Warranty Claims 1.8%
13 Sales Goals 1.7%
14 Project Management 1.5%
15 Data Entry 1.4%
16 Business Requirements 1.4%
17 Troubleshoot 1.3%
18 Loan Applications 1.3%
19 SQL 1.3%
20 Customer Complaints 1.2%
21 Service Appointments 1.2%
22 Customer Relationships 1.1%
23 ADP 1.1%
24 Customer Accounts 1.0%
25 Product Knowledge 1.0%
26 High Volume 1.0%
27 Business Development 1.0%
28 PNC 1.0%
29 Service Orders 0.9%
30 Customer Base 0.8%
31 CRM 0.8%
32 Financial Needs 0.8%
33 Verizon 0.8%
34 Service Calls 0.8%
35 Process Improvement 0.8%
36 Unix 0.7%
37 Active Directory 0.7%
38 HR 0.7%
39 GM 0.7%
40 Problem Resolution 0.7%
41 Billing Questions 0.7%
42 Service Technicians 0.7%
43 Customer Retention 0.7%
44 Greeting Customers 0.7%
45 Scheduling Appointments 0.6%
46 Powerpoint 0.6%
47 Medical Equipment 0.6%
48 QA 0.6%
49 Sharepoint 0.6%
50 Special Projects 0.6%
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