What does a service consultant do?
A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability. A service consultant identifies business opportunities and research on the current market trends to improve services and achieve sales targets. Sales consultants must have excellent customer service and communication skills and comprehensive knowledge of the marketing industry.
Service consultant responsibilities
Here are examples of responsibilities from real service consultant resumes:
- Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
- Provide training and guidance for new CSR's and AE's.
- Implement the Citrix CSR internship certification and fast track training program.
- Operate a POS system for cash, check, and credit card transactions.
- Interview executives, research CRM best practices, and create an inventory of CRM capabilities.
- Align CRM best practices to the client's strategic objectives and identify metrics for success.
- Demonstrate superb organizational and multitasking abilities
- Repair and reinstal software such as windows and various security programs.
- Represent Comcast in a professional and positive manner.
- Represent Comcast in professional and positive manner in all situations.
- Specialize in converting prospects into customers by evaluating specific needs and increase profit through upselling.
- Triple strategic accounts revenue by exceeding service expectations, introducing solution base upselling, and facilitating systems integration.
- Demonstrate superb organizational and multitasking abilities
Service consultant skills and personality traits
We calculated that 18% of Service Consultants are proficient in Customer Service, Client Facing, and Financial Services. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Service Consultants that have these skills listed on their resume here:
- Customer Service, 18%
Operated a computer terminal to establish, update, and receive customer service data while simultaneously negotiating with customers.
- Client Facing, 6%
Created high level client facing process documentation and detail level process documentation for global operational team.
- Financial Services, 6%
Optimized business operations and risk management for clients in financial services, pharmaceutical, telecommunications, automotive, and other industries.
- Project Management, 6%
Provided Sales and Project Management support including account planning, sales strategy setting, identifying sales opportunities and managing customer expectations.
- Excellent Interpersonal, 5%
Communicated with irate customers using excellent interpersonal-communication skills.
- Customer Satisfaction, 4%
Represented tier-one automotive suppliers at the assembly plant level, providing comprehensive product tracking, customer satisfaction and quality assurance functions.
Common skills that a service consultant uses to do their job include "customer service," "client facing," and "financial services." You can find details on the most important service consultant responsibilities below.
Communication skills. One of the key soft skills for a service consultant to have is communication skills. You can see how this relates to what service consultants do because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a service consultant resume shows how service consultants use communication skills: "provided technical assistance to business customers regarding the installation of their telecommunications systems. "
Customer-service skills. This is an important skill for service consultants to perform their duties. For an example of how service consultant responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a service consultant: "deliver value-added customer solutions for corporate staff support, global hr technology. ".
Interpersonal skills. For certain service consultant responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a service consultant rely on this skill, as "representatives should be able to create positive interactions with customers." For example, this snippet was taken directly from a resume about how this skill applies to what service consultants do: "leveraged strong interpersonal skills and product knowledge to execute daily client-centric activities. "
Listening skills. A commonly-found skill in service consultant job descriptions, "listening skills" is essential to what service consultants do. Service consultant responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how service consultant duties rely on listening skills in this resume example: "greet guests at their car listen to their concerns and write very detailed notes on repair orders. "
Patience. Another skill commonly found on service consultant job descriptions is "patience." It can come up quite often in service consultant duties, since "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill fits into day-to-day service consultant responsibilities: "handle food/ prep basic math skills effectively manage time and prioritize tasks patience in resolving customer disputes"
The three companies that hire the most service consultants are:
- Deloitte246 service consultants jobs
- Bank of America178 service consultants jobs
- Oracle79 service consultants jobs
Choose from 10+ customizable service consultant resume templates
Build a professional service consultant resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your service consultant resume.
Compare different service consultants
Service consultant vs. Customer service trainer
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
These skill sets are where the common ground ends though. The responsibilities of a service consultant are more likely to require skills like "client facing," "financial services," "project management," and "windows." On the other hand, a job as a customer service trainer requires skills like "customer care," "cleanliness," "gross margin," and "data entry." As you can see, what employees do in each career varies considerably.
On average, customer service trainers reach lower levels of education than service consultants. Customer service trainers are 5.7% less likely to earn a Master's Degree and 0.7% less likely to graduate with a Doctoral Degree.Service consultant vs. Customer service liaison
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Each career also uses different skills, according to real service consultant resumes. While service consultant responsibilities can utilize skills like "customer service," "client facing," "financial services," and "project management," customer service liaisons use skills like "patients," "phone calls," "data entry," and "telephone calls."
Average education levels between the two professions vary. Customer service liaisons tend to reach similar levels of education than service consultants. In fact, they're 2.2% less likely to graduate with a Master's Degree and 0.7% more likely to earn a Doctoral Degree.Service consultant vs. Service officer
A service officer or client services officer is an individual who is a part of a financial management team that delivers services to customers. Service officers provide client support services by maintaining a high level of professionalism and competence in client interactions. They analyze and resolve customer service issues but inform management when they are faced with complex issues to discuss resolutions. Service officers are also required to attend educational training and workshops for their personal growth.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from service consultant resumes include skills like "project management," "customer satisfaction," "windows," and "repair orders," whereas a service officer is more likely to list skills in "patrol," "veterans," "public safety," and "client service. "
Service officers typically earn similar educational levels compared to service consultants. Specifically, they're 0.8% more likely to graduate with a Master's Degree, and 0.5% more likely to earn a Doctoral Degree.Service consultant vs. Account services representative
An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.
Types of service consultant
Updated January 8, 2025
