Service consultant work from home jobs - 1200 jobs

This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: · Remote, work from home career. · Average first-year earnings of $69K commission + bonuses. · Life-long residual income through renewals. · Unionized position with stock options. · Excellent benefits package - medical, dental, and prescription coverage. · Exceptional training with experienced managers. · High-quality leads provided: no calling family or friends. · Flexible hours: this is a fulltime career, but you can choose when you work. · Opportunities for advancement and recognition as we promote from within. · Dynamic Team Environment: Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support. Qualities We Value: · Willingness to learn and be coached as we provide comprehensive training. · Outgoing and Friendly Personality: a positive and approachable demeanor. · A strong desire to help others: provide valuable advice and services. · Effective Communication Skills: your ability to connect with others is crucial. · Sales or customer service experience is advantageous but not mandatory. Your Qualifications: · Laptop or computer with camera is required. · Possession of, or willingness to obtain an insurance license. · Basic computer literacy is essential. · Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: · Contact the leads we provide to schedule virtual meetings with clients. · Present benefit programs to enroll new clients and cultivate relationships with them. · Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.

Work from home with TurboTax Product Expert Get paid $18.50 per hour¹ Get a $405 Certification bonus³ Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴ Earn an additional $5/hr from April 9-15 for all hours worked Fast 24 hour Certification³ As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything. Get paid $18.50 per hour¹ Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³ $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify Certification takes place over 3 days Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴ Minimum 25 hours per week required, want to work more? Go for it!¹ You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following: This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions. Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.

Job Title: Customer Service Rep Pay: 20/hr, W 2 5+ Month Contract Must have previous experience working at a government agency. Join our dynamic team and work from the comfort of your home! We are seeking a dedicated professional to support complex research transactions and communicate effectively with government agencies. This is an excellent opportunity for individuals with experience in government roles or those who have interacted with governmental agencies. 100% remote work Ideal candidates have government experience, either as an intern or entry-level team member in state or local government, or have worked in roles requiring contact with governmental agencies Duties and Responsibilities Support large-scale, complex research transactions by conducting industry and location-specific research Identify all federal, state, county, and city-level business licensing requirements Communicate directly with government agencies to assist with business license research inquiries Synergize with internal teams to ensure seamless service transitions Utilize GIS and other geocoding/mapping tools for data validation purposes Qualifications Exceptional interpersonal skills for communication with partners, government agencies, colleagues, and clients Use of considerable tact and discretion when handling partners, clients, or sensitive data Ability to adapt to a changing regulatory environment Independent worker capable of handling pressure, multitasking, and prioritizing work effectively Excellent organizational and communication skills, both verbal and written Desire to work in a fast-paced environment Outstanding skills using personal computers in a Windows-based environment, including Microsoft Office Suite and Adobe PDF, with an emphasis on Excel

Customer Support Representative - Shift: Full time hours are normally 40 hours per week. Must be able to work between 8am - 6pm, no exceptions Required to attend ~ 4 week instructor led training Monday through Friday in the office. Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training Candidates should have the following skills and education: High School Diploma or equivalent Prior customer facing role or call center experience desired Customer and team focused Excellent verbal and written communication skills Able to work in multiple internet based systems **Position will answer emails, chats and calls from 1-800- GET PINK (Roofing, and General Services) Interview (Must have access to internet and email) 1st - Pre screen Video/ Phone Screen 2nd - Panel Video interview Position Specifics: This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work over-time based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work slightly varying schedules. This role operates as a hybrid schedule. The expectation is Tuesday, Wednesday and Thursdays will be in office and Monday and Friday are remote. Must have reliable internet and the company will supply equipment to complete successful work from home environment. PURPOSE OF THE JOB The call center agent is the first point of contact to address direct and indirect customer inquiries, regarding company's products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with company's standards. Reports to: Customer Solutions Team Leader Span of Control: Individual Role with Assigned Responsibilities JOB RESPONSIBILITIES Provide quality service to internal and external customers. Handle incoming customer calls, emails and web inquiries regarding company's products and warranties Ensure a timely and professional response Enter all relevant information regarding inquiries into company's system Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information Advise customers on newly available products and programs to promote the brand and drive overall sales Follow up with customers as requested Metrics: Call quality score Customer feedback Information accuracy Adherence to schedule Attendance JOB REQUIREMENTS MINIMUM QUALIFICATIONS: High School diploma or equivalent (Associates or Bachelors Degree preferred) At least one year work experience in a customer facing environment EXPERIENCE: Building materials experience desireable 1-3 years prior customer service experience Prior experience working in a team environment Demonstrated ability to work independently KNOWLEDGE, SKILLS & ABILITIES: Strong oral and written communication skills Proficient typing skills General business acumen Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments Strong team building, customer service, planning and organizing skills High attention to detail with the ability to handle multiple priorities Ability to excel in a fast paced and ever-changing work environment Ensures personal accountability Quickly learns and adapts to change Inquisitive and curious

Service Scheduling Administrator (SSA) Part-Time | Fully Remote After Training Training Location: Charlotte North Ops Center 115 Rhyne Road, Charlotte, NC Training is conducted onsite, five days a week. Work Schedule & Mobility: Onsite for training; fully remote after training Part-time role (minimum 22 hours/week) Hours may increase to 36+ per week if the contingent worker is available Required availability: Weekends: 7:00 AM - 6:00 PM Holidays: 7:00 AM - 4:00 PM Position Purpose: The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads for field service personnel to support daily operations, customer service commitments, and emergency response. This role serves as a critical point of contact for technicians, first responders, and emergency customers, ensuring timely, accurate, and professional resolution of service needs. The SSA supports after-hours operations and contributes to maintaining 24/7/365 emergency coverage across the service area. Nature & Scope The SSA supports the Planning & Progression Department, a centrally-led and regionally-executed team responsible for receiving, routing, and assigning all service orders for the Natural Gas Business Unit. This role requires: Independent judgment and analytical skills to optimize workloads in a dynamic operational environment The ability to assess service calls and emergencies and apply appropriate human relations skills Coordination of service and emergency response across a three-state service area operating 24/7/365 Operational Impact: Supports approximately 350 Service Technicians Helps manage an average of 56,000 emergency calls annually Key Responsibilities: Assign, route, and adjust daily workloads for field service personnel Answer inbound calls from technicians, first responders, and emergency customers Handle complex calls requiring research, follow-up, and sound judgment Monitor service workflows and adjust schedules as operational conditions change Ensure timely, accurate resolution of customer inquiries and emergencies Support after-hours technician operations and emergency response coverage Required Skills & Qualifications: Strong analytical, problem-solving, and decision-making skills Ability to multitask and prioritize in a fast-paced, high-volume environment Excellent communication and customer service skills Ability to remain calm and professional during emergency situations Education Requirement: High School Diploma or GED required

Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity . This role will be remote but candidate must live within 50 miles of the following locations for training purposes: West Sacramento, CA, Portland, OR, Boise, ID, Helena, MT, or Salt Lake City, UT. Position Overview This role supports daily sales and customer operations with a strong focus on order management, billing resolution, and customer communication. The position is fully remote, with limited in-person training if needed. Key Responsibilities Order Management Process product and service orders from sales teams and customers Maintain accurate customer and contract records Prepare price quotes and verify pricing, quantities, and terms Distribute order documentation to appropriate departments Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages Customer Billing & Accounts Receivable Resolve billing issues, AR disputes, credits, and payment terms Communicate clearly with customers regarding billing questions Sales & Customer Support Provide pricing, availability, formal quotes, and post-sale support Support and interact with sales teams and customers on a daily basis Provide backup coverage across teams with similar responsibilities Additional Duties Follow all company policies and procedures Participate in new initiatives as assigned Take on additional responsibilities as business needs require Required Skills & Experience SAP experience preferred (SAP HANA 4 a plus) AS/400 experience preferred Heavy email-based customer support experience Strong customer-facing communication skills Experience resolving AR disputes, credits, and understanding payment terms Advanced Excel skills; frequent usage expected Stable work history with clear career progression Strong attention to detail and work ethic Ability to work independently with minimal supervision Experience collaborating with internal teams and external clients Qualifications Bachelor's degree or 3+ years of relevant experience Experience with CRM tools, ERP systems, or pricing/quote configuration tools Proficiency in Microsoft Word, Excel, Outlook, and Access Strong organizational skills with the ability to manage multiple priorities Solid problem-solving skills and initiative Preferred Qualifications Order entry experience Salesforce CRM experience Experience with Select Configure Price Quote (SCPQ) Experience supporting projects from quoting through invoicing and delivery Background in continuous improvement, Lean practices, or process optimization Prior leadership or people management experience strongly preferred Pay Rate- $20.00- $25.99/hour

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Job Title : Customer Service Advocate Required Experience: 1-2 years call center experience. 1-2 years of experience with Windows based operating systems (Microsoft Office, Suite, etc.) Requirements: • The ability to attend training, nesting at Quaker Lane, Warwick RI office. During nesting, must pass metrics before transitioning to remote. • The ability to work from home includes the requirement that high-speed internet be used and must be connected to home router via ethernet cable. Hotspots not allowed. • A quiet place to work that is secure and free of distractions. Work from home is not a substitute for childcare. * Must be able to use video during interviews and training. *Class Start Date: " The plan is to train on-site at client office in Warwick, RI " Training Schedule: 8:30-5pm EST, 1 Hour Lunch Regards, Akansha Pandey Recruiting Partner Americas Recruiting - Technology HAYS Working for your tomorrow Email- ************************* Direct Number - **************

We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently. Key Responsibilities: Outbound Calling: Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments. Inbound: Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions. Appointment Scheduling: Accurately book and confirm appointments based on patient availability and doctor schedules with a goal of setting a minimum of 125 appointments per month. Patient Interaction: Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments. Data Management: Update patient information, appointment details, and call outcomes in the company's scheduling and CRM systems. Documentation: Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly. Compliance: Adhere to privacy regulations and company policies regarding patient information and appointment scheduling. Feedback and Improvement: Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction. Performance: Maintain and exceed company metrics for outbound and inbound calls and appointments set. Qualifications: Experience: Previous experience in a call center or customer service role is preferred, particularly in a healthcare or insurance setting. Training will be provided. Communication Skills: Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction. Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity. Technical Proficiency: Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and technical aptitude use required. Attention to Detail: High attention to detail to ensure accuracy in scheduling and patient information. Empathy: Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information. Working Conditions: Schedule: Full-time. Flexibility in scheduling may be required based on call volume and patient needs. Hours are Monday-Friday between the hours of 8:30-6:00. There are occasional Saturdays based on Company needs Environment: Remote work environment. Noise Requirements: Must be able to provide and maintain a quiet, distraction-free workspace with zero background noise to ensure clear, professional-quality inbound and outbound calls.

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi , the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Position Summary: Judi Health is seeking a self-driven customer success consultant to fill a client facing role. This individual will be accountable for managing and servicing new and existing clients. This person will be expected to maintain an in-depth understanding of the evolving capabilities of Judi, our claim processor and adjudication platform. Exceptional communication skills and attention to detail are critical for this role. Position Responsibilities: Build and maintain trusting relationships with clients through superior customer service. Provide oversight of the clients ongoing use of Judi. Accountable for accurate and timely transition of new clients into the Judi platform. Lead communications throughout the implementation process, including, but not limited to, detailed and strategic guidance for benefit builds, accumulations feeds, network build, and complex claim situations/requests. Proactively identify execution risks and mitigation strategies. Provide ongoing client support to troubleshooting inquiries. Understand and manage requests for new features in alignment with the product roadmap. Partner with product managers and directors operating in an agile framework to conceptualize and break down functional and non-functional requirements needed to be the market leading offering within Judi. Identify and drive efficiencies to increase rate of adoption in market. Provide virtual and in person product demonstrations to prospective clients with the ability to sell product differentiators and resonate with current operational challenges. Certain times of year may require meeting participation, service support or other requirements outside of standard business hours, including weekends. Responsible for adherence to the Judi Health Code of Conduct including reporting of noncompliance. Minimum Qualifications: Bachelor's degree strongly preferred Pharmacy Technician license preferred 3+ years working directly with complex clients 3+ years at a Pharmacy Benefits Manager (PBM) or Health Plan 2+ years working in a retail pharmacy or pharmacy operations 1+ years in a customer success/business analyst/product manager role Discount Card claim processing experience preferred Experience reviewing pharmacy claims preferred Skilled in project management, prioritization, and organizational skills Ability to shift between competing priorities and meet organizational goals Proficient in Microsoft Office Suite and able to adapt to software such as Jira, Miro, Confluence, Github, and AWS Redshift Excellent verbal, written, interpersonal and presentation skills Able to work effectively with virtual teams Salary Range$80,000-$110,000 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************

Were looking for a motivated Customer Experience Consultant to support clients by delivering personalized guidance, coordinating details, and ensuring an exceptional end-to-end experience. This fully remote role is ideal for someone who enjoys helping people, staying organized, and working independently in a fast-paced, client-focused environment. What Youll Do: Communicate with clients to understand their needs and preferences Research options and provide tailored recommendations Coordinate details, confirmations, and follow-ups Deliver responsive, high-quality customer support What Were Looking For: Strong communication and organizational skills Customer service or client-facing experience (preferred, not required) Comfortable working remotely with minimal supervision Detail-oriented, reliable, and tech-savvy Citizenship in US, UK, Australia, Spain and Mexico Why This Role Stands Out: 100% remote flexibility Training and ongoing support provided Growth opportunities within a supportive team

About Virtualite Virtualite Business Process Outsourcing Services partners with entrepreneurs and growing organizations to streamline operations through virtual support and digital process management solutions. Our focus on reliability, efficiency, and scalable growth allows our clients to operate at a higher level. We are currently hiring customer onboarding consultants to join our growing sales team to guide new customers through a smooth and professional onboarding experience. You'll help clients understand next steps, confirm details and ensurethey feel confident moving forward with Virtualite's solutions. In this role: • Welcome new customers and guide them through onboarding steps from start to finish • Lead onboarding calls and virtual meetings to confirm needs, expectations, and timelines • Collect key information and ensure documentation is completed accurately • Identify early expansion or upsell opportunities during onboarding • Maintain detailed notes and progress tracking in CRM tools We are looking for: • Experience in onboarding, customer success, or account management is a plus but not required • Strong communication skills and a professional, client-first approach • Organized, dependable, and comfortable managing multiple accounts at once • Ability to work independently in a remote environment • Tech-savvy and comfortable using CRM systems and virtual tools • Motivated by goals and committed to delivering an excellent customer experience What we offer: • Competitive compensation with performance-based incentives • Benefits including medical, dental, vision, 401(k), and paid time off • Fully remote, work-from-home flexibility • Ongoing training and leadership support • Growth opportunities within a scaling organization

Cint is a global software leader in technology-enabled insights. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has one of the world's largest consumer networks for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countries. Over 3,200 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth. Job Description The Opportunity The Customer Success Consultant works with Cint's customers or partners by establishing strategic relationships with new and existing users, setting critical performance goals, and then acting as a consultative resource to help clients achieve their goals. The Customer Success Consultant is also responsible for training and onboarding new users, ensuring client satisfaction through renewals, evaluating client growth strategies, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Solutions, Product Development, Product Management, Support, and Training as necessary. The Customer Success Consultant, is also expected to visit major accounts on a regular basis in order to grow business with new and existing accounts. The role may support clients in multiple time zones and industries, which will require flexibility, along with travel. Responsibilities Enable partners or customers to achieve their goals using the relevant Cint self-service product Manage relationships with Cint's self-service clients to drive high-impact business strategies enabled by Cint's products, and advocate for customer needs across internal stakeholder groups Execute customer success plans to optimize customers' use of Cint's products Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients Gain a working understanding of clients' businesses and organizational structures to identify and execute opportunities for existing clients Provide regular training on Cint's self-service products to new and existing users at customers, ensuring they can use the products and new features to their full potential Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate Analyze trends in client performance on a regular basis and form proactive recommendations Develop a full understanding of the company, the market research industry, and how our technology can solve challenges Suggest, standardize and scale policies, procedures and best practices that improve team operations Qualifications Relevant customer-facing experience with ability to manage multiple complex projects under tight deadlines Experience with internal and external relationship management, client presentations, and quantitative data analysis Excellent written and verbal communication skills, with the ability to present to C-level clients Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals Resourceful problem solving, organized and process-oriented Ability to work in a fast paced and dynamic environment Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells Ability to convey complicated ideas to technical and nontechnical audiences Bonus points if you have: Experience managing Enterprise SaaS or Subscription based clients Previous experience supporting software or SaaS products A good understanding of software and technology solutions Exposure to API integrations and customized applications Previous experience working with Salesforce and/or PowerBI Bilingual in Spanish Market research or Sample experience Additional Information Anticipated Salary Range (US Only): The anticipated annualised pay range for this role is $59,987 to $85,834 ($28.83 - $41.26 hourly) with annual on target commission of $11,997 to $17,166. In addition, this position is also eligible for the following benefits: Medical, Dental, and Vision insurance options to suit you and your family's needs 401K with company matching PTO, unlimited sick days Remote Work Paid maternity and paternity leave All your information will be kept confidential according to EEO guidelines. #LI-VT1 Our Values Collaboration is our superpower We uncover rich perspectives across the world Success happens together We deliver across borders. Innovation is in our blood We're pioneers in our industry Our curiosity is insatiable We bring the best ideas to life. We do what we say We're accountable for our work and actions Excellence comes as standard We're open, honest and kind, always. We are caring We learn from each other's experiences Stop and listen; every opinion matters We embrace diversity, equity and inclusion. More About Cint We're proud to be recognised in Newsweek's 2025 Global Top 100 Most Loved Workplaces , reflecting our commitment to a culture of trust, respect, and employee growth. In June 2021, Cint acquired Berlin-based GapFish - the world's largest ISO certified online panel community in the DACH region - and in January 2022, completed the acquisition of US-based Lucid - a programmatic research technology platform that provides access to first-party survey data in over 110 countries. Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (************* Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide .

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. You are a committed client navigator guiding customers on a strategic journey of success. Strong candidates will have experience in nurturing clients in an agency, public-sector or software organization. Qualified candidates will have stellar client relationship skills, as well as proven success in data-driven decision making, adherence to process and organizational advancement. The desire to be a part of a collaborative, fast-paced team who thrives in the mission of providing world-class service is a must. An awesome CSC consistently provides excellent service so that our customers can deliver exceptional civic and citizen experiences in our communities. Strategic Customer Engagement Serve as a dedicated strategic advisor to a smaller, high-impact book of business. Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities. Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics. Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments. Build deep relationships through in-office visits, conference attendance, and tradeshow engagements as needed. Customer Success Management & Strategy Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal. Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value. Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations. Monitor customer health and implement mitigation strategies to reduce churn risk. Growth & Expansion Identify and nurture expansion opportunities through consultative conversations and strategic planning. Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives. Present tailored value propositions to executive stakeholders. Ability/experience in ability to assist in RFP response process as well as to present in a finalist capacity to a customer Customer Advocacy & Experience Champion the voice of the customer internally, advocating for product enhancements and service improvements. Contribute to customer reference programs and success story development. Stay current on Granicus product updates, industry trends, and best practices in customer success. Customer Success Operations Maintain accurate and up-to-date records in CRM and customer success platforms. Follow standardized processes while contributing to continuous improvement initiatives. Track and report on key performance indicators, including engagement, satisfaction, and retention. Experience/Credentials: 3-5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients. Proven ability to manage executive relationships and lead strategic planning conversations. Strong analytical skills and comfort with data-driven decision-making. Excellent communication, presentation, and interpersonal skills. Experience with CRM systems (Salesforce preferred) and customer success tools. Willingness to travel up to 25% for client meetings, conferences, and events. Familiarity with public sector organizations is a plus. Pay Range USD $60,600.00 - USD $73,000.00 /Yr. About Us Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include - Employee Resource Groups to encourage diverse voices Coffee with Mark sessions - Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employee population The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Benefits At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance-starting from day one. Here's what you can expect as a U.S.-based team member: Flexibility & Balance Flexible Time Off - Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health. Work From Home Reimbursement - Support a productive home office environment. Health & Wellness Multiple Health Plan Options - Including a 100% employer-paid plan. Employer HSA Contributions - When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program - Stay active, your way. On-Demand Mental Health Support - Access to Headspace and other wellness tools. Family & Future Paid Parental Leave - For both birthing and non-birthing parents. Traditional & Roth 401(k) - With a generous company match. Life & AD&D Insurance - 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms - Fuel your professional development. Competitive Salary & Bonuses - Your contributions are valued and rewarded. Equal Opportunity Employer Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Are you an AI enthusiast with a knack for building proof-of-concept (PoC) and minimum viable product (MVP) solutions? We're looking for a ChatGPT Expert / AI Consultant to help clients define, prototype, and implement custom AI-driven solutions. About the Role As a ChatGPT Expert, you will work directly with clients to design, develop, and refine AI-powered PoCs and MVPs. Your expertise in custom GPT implementations, prompt engineering, API integrations, and workflow automation will play a key role in helping businesses validate AI use cases before full-scale development. This is a remote contract position, ideal for a self-starter who enjoys rapid prototyping and working with emerging AI technologies. Key Responsibilities Consult with clients to understand business needs and define AI-powered PoC/MVP requirements. Create Custom GPT's by working with clients' own data. Design and develop lightweight AI prototypes and MVPs leveraging custom GPTs and OpenAI APIs. Implement and fine-tune GPT models for specific industry use cases. Optimize AI performance through prompt engineering, embeddings, and retrieval-augmented generation (RAG). Integrate AI into client workflows using APIs, automation tools, and third-party systems. Provide technical guidance on AI feasibility, limitations, and scalability for future development. Stay ahead of AI trends to recommend best practices and innovative solutions. Requirements Proven experience working with ChatGPT, OpenAI APIs, or other LLMs in a consulting or development role. Strong knowledge of prompt engineering, RAG, fine-tuning, and AI customization. Experience with PoC and MVP development, including rapid prototyping methodologies. Proficiency in API integration and automation tools (e.g., Zapier, LangChain, vector databases). Ability to translate business goals into functional AI solutions. Strong communication and problem-solving skills, especially in a remote consulting environment. Preferred Qualifications Background in AI, NLP, machine learning, or software development. Experience working with AI-powered chatbots, automation platforms, or enterprise AI solutions. Familiarity with ethical AI practices, compliance, and data security considerations. Why Join Us: Impactful Work: Contribute to projects that make a significant impact on healthcare and other industries. Professional Growth: Opportunities for continuous learning and development in a dynamic and supportive environment. Collaborative Culture: Work with a team of skilled professionals who are passionate about delivering value and driving growth. Innovation: Be part of a company that values innovation and encourages new ideas and approaches. How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position to [insert application email or link]. **Augusto Digital is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.** Join us at Augusto Digital and help us turn data into actionable insights that drive growth and innovation!

Ideal candidates will be based in Boston, MA. This position will require candidates to work onsite at a customer location in Boston, MA. The schedule will be onsite Monday through Thursday during standard business hours, working from home on Fridays. What Customer Solutions contributes to Cardinal Health The Customer Solutions team provides sales consultation through direct engagement “inside the four walls” of our customer's sites of care, through a menu of standard assessments, insights, and analytical tools to improve the customer's supply chain performance and provide value, while advancing differentiation for Cardinal Health. We partner with Customers and our Distribution Centers to optimize and improve the overall supply chain by serving as a Trusted Advisor. Support RFI/RFP process with a focus on ValueLink and supply chain optimization opportunities Lead supply chain assessments, cost to serve and actively involved with go-live and supply chain design meetings Provide expertise in healthcare supply chain internally and with customers Leverage data and insights to recommend supply chain best practices Consult on new business implementations, contracting and pricing strategy Help Customers to optimize our service offerings post implementation Responsibilities Responsible for supporting supply chain expertise and working with the customer onsite to support inventory reconciliation process changes to maintain and optimize the service / solution Works onsite at customer locations, which could range from a hospital department to a Surgery Center Cultivate relationships to ensure successful customer experience and long-term relationship with customers. Articulate benefits and adoption strategies to customer's supply chains to drive efficiency and optimization that helps drive a more positive customer experience and help retain business with Cardinal Health. Customer Presentations and Internal Account Planning Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to Customer Solutions Team policies and procedures. Collaboration with Sr. Consultant, Customer Solutions Team on opportunities within the account. Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the Customer Solutions Team solutions. Responsible for reporting via Excel learning and utilizing Cardinal Health Customer Optimization tools and reporting Qualifications 3+ years of experience preferred BA, BS or equivalent experience in related field. Advance Degree preferred Ability to work independently and biased toward problem solving Strong supply chain and customer facing experience Data and Analytics Proficient in (fluid in Excel, pivot tables, and Tableau) Experience working within inventory management systems and other databases, preferred Anticipated salary range: $90,600 - $100,000 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 02/13/26 *if interested in opportunity, please submit application as soon as possible. ** The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.** Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

Work Mode: Remote $500 Sign On Bonus! - Now Hiring for our March 2nd, 2026 Training Class! Opportunity As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be measured by customer feedback surveys and customer experience evaluations. Specific Responsibilities * Primary duty is to answer inbound customer inquiries via phone calls by performing diagnosis of products and taking the appropriate action. * Perform advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel. * Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products. * Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website. * Effectively use Customer Care Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain) and all other tools/resources available, including technical literature and price books. * Gain knowledge of all Kohler and Sterling products and the associated warranties associated. * Read and understand technical publications, diagrams, and specification documents. * Excellent interpersonal and communication skills. * Track orders, provide availability, and other shipping information. * Up sell Kohler and Sterling products and accessories as appropriate. * Assist with implementing procedures to maximize up-time and phone coverage. * Track trends in product variations and report to engineering and quality as appropriate. * Participate in department initiatives as needed. * Participates in various Customer Service Support functions as needed including order block reports, credit card reports and shipping resolution. * Meet or exceed balanced scorecard metrics & maintain acceptable attendance record. Skills/Requirements * High school diploma or GED required, 2-4-year degree preferred. * 1+ years of customer service experience desired. * Previous computer experience is necessary to be successful in this position. * Experience in a call center environment preferred. * Completion of internal Brand Ambassador Program required. Work from home requirements: Equipment provided! * The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet. * Have a separate confidential and distraction free workspace with no background noises. * Freedom from other responsibilities - you must be focused on delivering a world class service experience. * Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled. * Full-time hours are 34-36 hours/week after training, more will be required during peak season. #LI-KS1 #LI-Remote Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $20.00 - $21.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.

Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Successful candidates will be able to thrive in a fast-paced environment where they will navigate a variety of inquiries to provide a solution to our customer every 5 minutes on average (50-70 calls daily). Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call. Our Customer Support Consultants are working from home fulltime and will continue to remain virtual. This means that we are providing our onboarding, training, and support for our new hires (like yourself) virtually as well. In the role of Reference Laboratory Customer Support Consultant: You will act as the liaison between customers and the IDEXX laboratories. As a member of this team, you will answer customer questions and quickly and effectively resolve issues. You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples. What You Need to Succeed : The ideal candidate will be fluent in both French and English The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator. A proven track record of providing extraordinary customer service. You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful. It is important to have strong computer and technical skills. You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment. You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions. Superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have. You possess an associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience. Ability to be on the phone for 8 hours a day in a quiet workspace or office. *When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately. Schedule: This role requires schedule flexibility. The ability to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis. Reliable and dependable attendance is an essential function of this position. What you can expect from us: Hourly rate of $20/hr + based on experience Eligible for annual bonus Health / Dental / Vision Benefits Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI- REMOTE

The Customer Service Associate Representative answers phone inquiries from participants, clients, and providers about group health benefits and claims payments. Responsibilities also include research on claims and assisting team members as needed. ESSENTIAL JOB FUNCTIONS Answer telephone calls from plan participants, group contacts, and providers pertaining to benefits and claims inquiries. Provide clear and accurate responses to requests for information. Document all calls into Chronolog (by typing in highlights of the conversation) for future referral. Return messages left in designated voice mailboxes. Read and interpret plan documents for numerous clients, review new documents and amendments as added. Meet personally with clients as necessary to assist with questions pertaining to their health benefit plan. Assist team members as requested. Log faxed claims (type information faxes received in Chronolog). Return misdirected claims to appropriate provider as received. Assist members with website. Meet or exceed company standards for production and quality. Contribute to the daily workflow with regular and punctual attendance. Assist with claim information research and identification. Assist with provider record maintenance as assigned. Index claim and correspondence batches as assigned. Perform assigned duties for specific client groups as needed. Assist with employee training and cross-training as needed. Research and write up refunds as assigned. QUALITY ASSURANCE MEASUREMENTS Meet or exceed company standards for production and quality and assurance audit. REQUIREMENTS: Minimum Education: High school graduation or GED required. Minimum Experience: Basic computer and customer service experience required. Other Qualifications: ▪ Excellent oral and written communication skills required. ▪ PC skills, including Windows, Word and Adobe Acrobat. Ability to adapt to software changes. ▪ Typing ability of 45 wpm. ▪ Excellent listening skills. ▪ Basic mathematical skills. ▪ High level of interpersonal skills to work effectively with others. ▪ Ability to organize and recall large amounts of detailed information. ▪ Ability to read, analyze and interpret benefit summary plan descriptions, insurance documents and regulations. ▪ Ability to project a professional image and positive attitude in any work environment. ▪ Ability to comply with privacy and confidentiality standards. ▪ Ability to be flexible, work under pressure and meet deadlines. ▪ Ability to analyze and solve problems with professionalism and patience. Since 1981, Allegiance by Cigna Healthcare has specialized in the administration of medical benefits, offering core services such as claims processing, customer service, utilization management, and case management. Backed by a unique high-touch approach to both member and client service, Allegiance supports and administers some of the nation's most innovative approaches to Health Plan benefits. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.