Service coordinator jobs in Albuquerque, NM - 105 jobs

Full-time Description The Memory Care Coordinator is responsible for oversight of the memory care neighborhood including monitoring, training, and coordinating the programming and care services for the memory care neighborhood. Essential Responsibilities: Protects resident protected health information (PHI) and adheres to Community confidentiality agreement. Holds team members accountable to exemplifying core values and appropriately addresses behavioral issues as needed. Knowledge and understanding of state regulations and Company policies and procedures, ensuring compliance with both, as it relates to responsibilities. Actively and appropriately participates in state surveys and if necessary, assists with the development and implementation of the Plan of Correction. Purchases needed supplies within the Health Services Budget and documents on Budget Spend-Down Sheet. Purchasing within budget utilizing the expense management tools (budget spend-down sheet) Communicates budget status weekly at designated stand-up meetings to include expenses, staffing hours, overtime, and agency projections/use. Maintains strict confidentiality of all known sensitive information to include residents, staff, and community operations. Attends and participates in the Daily Stand-up Meeting · Available by phone 24/7 and makes appropriate arrangements, when not available Leads and/or participates in investigations and documentation as needed. Participates on the marketing team and helps promote the Community through positive relationships with outside agencies and local organizations. Responds to, leads when necessary, and carries out responsibilities during emergencies/disasters per the Community's Emergency/Disaster Plan. · Participate in monthly all staff meetings and conducts in-services under direction of HSD. · Adheres to and conveys the community's philosophy of maintaining elements of resident directed care, individualized service and engagement plans and encouraging independence and engagement. · Is an active member of the leadership team and works collaboratively with the team including the Intergenerational Montessori Director (IMD). Recruits, hires, orients, trains, supervises, schedules and manages all MC medication assistants and care partners. Acts as a supervisor to the memory care health services team and ensures policies are procedures are followed. Ensure completion of orientation and skills checklist. Responsible for the performance of Health Services Staff in MC providing ongoing feedback and coaching/counseling when appropriate to include leading or participating in employee terminations as necessary. Schedules & ensure sufficient staffing of care partners & medication assistant according to/in compliance with the staffing budget and the needs of the residents Covers call-ins and tracks attendance of health services staff. Notify the Health Services Director and Executive Director when staffing budget is not sufficient to meet residents' needs to evaluate need for increase. Fulfils role of medication assistant, care partner or help with resident care as necessary. Regularly visits the Community during all shifts to build relationships and encourage employee engagement, supervision, and address performance concerns. Use staffing agencies only with approval of ED & Ownership Group, on a limited time basis. Receives pre-approval from the Executive Director and reports on Agency use weekly to include use and projections. Reviews and confirms invoices. Collaborating with residents and those involved with their care to develop Individualized Care Plans under the direction of HSD. Takes ownership of the memory care neighborhood helping to ensure the neighborhood runs smoothly, with a positive work environment with high satisfaction and low employee turnover. Helps ensure regulatory compliance including survey readiness and appropriate responses to state inspections. Works in collaboration with the community Director of Health Services and Executive Director to plan and assign work duties and assignments for the health services staff. Monitors the day-to-day work provided by the health services staff; supervising, critiquing, suggesting, and educating the staff on proper work standards. Routinely audits resident charts to ensure accurate service plans and postings are current and paperwork is complete and filed correctly. Coordinates the resident's move-in (including paperwork with the Director of Health Services) and orients new residents and families to the memory care neighborhood. Facilitates and coordinates the move-out process for all residents who are moving out from the memory care neighborhood. This includes assisting the resident, family, and other healthcare providers to make this transition as easy as possible. Monitors and implements the service plan process, including the alert charting. This includes updating service plans on a routine and timely basis, scheduling and facilitating service plan meetings 6 months after move in or when needed with residents, employees, and families. Routinely monitors the process to develop new and better ideas for the delivery of services and satisfaction of the residents. Listens to residents, family members, the care team and others for continued improvement and innovation. Works towards resident and legally authorized representatives high satisfaction. Monitors the delivery of services during all shifts by scheduling routine monthly visits to the late evening and night shift health services team. · Work directly with contracted pharmacy to ensure contracted services are promptly and appropriately provided. Report contract discrepancies to Health Services Director & Executive Director as appropriate. · Coordinate physician orders and assist with pharmacy orders, when necessary. Assists and helps facilitate the monthly memory care neighborhood staff meetings. Organizes and assists with developing meetings with the memory care resident/family council. Organizes and assists with facilitating the monthly Alzheimer's Support groups. Monitors and coordinates the housekeeping duties with the housekeeping department as needed. Properly utilizes the software systems and devices used by the Community. · Follow infection control procedures, as established by the community. Wash hands after caring for a resident. · Report all incidents/accidents, regardless of how minor, to the Health Services Director as soon as possible. Follow mandatory abuse reporting and assist the Director of Health Services in investigations. Immediately report emergencies or potential liabilities to the Director of Health Services. · Report all hazardous conditions and equipment to the Health Services Director or Executive Director. · Participate in all shift huddle meetings immediately after incidents or when requested. · Communicate complaints, suggestions and concerns to the shift supervisors, Director of Health Services, Executive Director or in suggestion box. · Possess the ability to deal tactfully with employees, residents, family members, visitors, and the general public. Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level they are currently functioning. · Supervises, motivates, and evaluates the care staff to ensure that the highest quality of service is provided for residents. · To perform other duties that may be set forth by the Owners or specified by the Executive Director or, completing all assigned duties which may change from time to time according to resident's needs, staffing levels and working circumstances. · Coordinates with AD & IMD to plan, organize and implement resident activities that reflect the interests of the residents in cooperation with appropriate resident support groups and community departments in conjunction with the Activities Director and IMD. · Consults and works with other departments in developing appropriate activities as they relate to the physical, emotional, spiritual, intellectual, and social needs of the individual residents in conjunction with the Activities Director and the IMD. · Coordinates resident activities and programs in conjunction with the Activities Director, and the Intergenerational Montessori Director, if applicable which are sponsored by community groups. Develops plans and coordinates community volunteer program in conjunction with the Activities Director and the IMD. · Works closely with other departments to maximize level of independence and engagement for community residents. · Performs any other job duties as assigned by Director of Health Services or Executive Director. What makes our company a great place to work? Our sincere approach: Our Mission - Making a difference by cultivating purposeful connections, bringing joy & opportunity. Our Values - Wisdom, Excellence, Purpose, Innovation, Integrity, Grace, Gratitude, Synergy Pay - We know that pay is important to you, and we seek to pay our employees well. We conduct regular wage surveys and when a cost-of-living increase is due we pass the increase along to both current and on-coming employees. In addition, we offer pay rate increases at 90-days & annually. Our Culture - We take leadership seriously and are dedicated to creating a positive, warm and inclusive environment We Listen - We'll check in with you often through our app just to see how your shift went and make sure we are providing you all the tools and support you need to be successful. We Care - We regularly recognize team members that exemplify our mission and values (see job description below) through our Employee Recognition Programs. Training & Opportunities: Grow Your Career - We offer online certification programs, on-the-job training and may cover your cost for job related certifications. Opportunities for Advancement - Our Team Members are considered first for openings in Leadership positions. Personal Growth Plans - We desire to know YOU and to support you in your senior living career endeavors. Benefits: To celebrate YOU, you get to your BIRTHDAY OFF as a paid holiday Paid Time Off Holiday Pay, including the evenings before Christmas & New Years Health & Dental Insurance Pay on Demand (similar to paycheck advances) Discounted employee meals Work with Friends - earn bonuses for referring the people you know! Benefit Hub that gives access to discounts to over 2800 retailers Responsive We review applications daily and will be in touch with you very soon! Requirements Qualifications Must be 18 years of age LPN/LVN Meet the Memory Care requirements for criminal history screening Pass Abuse Registry Check (where applicable) Pass required drug/alcohol screenings First Aid and CPR Certification (where applicable) Have adequate education, relevant training, or experience to provide for the needs of the residents Physical Requirements This is a physically active position. Ability to walk throughout community continually throughout the day Ability to spend long periods of time on feet and to ambulate quickly Ability to push and pull wheelchairs and other equipment up to 300 pounds Ability to physically assist residents weighing 70 - 290 pounds Visual and auditory acuity within normal limits Bending, kneeling and occasionally reach above the shoulder level and carry up to 30 pounds Ability to use office equipment Additional Requirements Sincere interest in providing quality, compassionate and innovative services for seniors Ability to understand the policies and procedures of the Community including emergency plans Follow mandatory reporting requirements and Resident Rights Ability to work as part of a team Good verbal and written communication skills. English skills adequate to allow communication with residents and staff and be able to understand written and verbal instructions Self-motivation and problem-solving skills Must be comfortable with technology and the use of software programs Familiar with the Health Insurance Portability and Accountability Act (HIPAA) Ability to multi-task with an attention to detail, prioritize and have excellent time management Demonstrate excellent customer service skills Requires minimal supervision, is a self-starter, accurate, dependable, neat & thorough in tasks This community is an equal opportunity employer. This employer participates in E-Verify, the federal program for electronic verification of employment eligibility.

New Mexico Donor Services (NMDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at NMDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We want people to join our team in the role of Inhouse Recovery Coordinator with previous experience as a registered nurse (RN) in an ICU or critical care setting. SUMMARY FUNCTION: The In-house Organ Recovery Coordinator is responsible for providing support for organ donation activities within the assigned facility/facilities to maximize opportunities for organ donation. Provides consistency and promotes trust in the donation process by ensuring excellent donor evaluation, management, and organ yield. The In-house Organ Recovery Coordinator works with potential donor families, hospital personnel and transplant hospitals to facilitate efficient recovery of organs and tissues for transplantation. Extensive on-call services and flexibility are required. Significant daily presence in assigned hospital is required. This position collaborates with the medical, nursing and other departments as necessary in the planning, design, implementation, evaluation and maintenance of educational and quality assurance programs related to donation. This position assists with public education and outreach projects. COMPANY OVERVIEW AND MISSION New Mexico Donor Services is a designated organ procurement organization (OPO) within the state of New Mexico - and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Performs daily responsibilities to meet the needs of potential donors, donors, donor families, potential donor families, hospital personnel, physicians, and the OPO. Provides rapid on-site response to referrals. Primary responsibilities will occur in the assigned facility where employed. Increased donor activity, staffing shortages, etc. will require assuming responsibilities outside the primary area. Evaluates potential donors. Assesses potential donor families, obtains appropriate authorization for donation, conducts Medical/Social History interview, and assists donor families through identification of potential end of life decisions, attending family meetings and providing donation information as needed. Responsible for medical management of donors prior to recovery activities. Directs the placement of anatomical gifts as necessary. Provides transplant surgeons with information necessary to determine appropriate recipients. Coordinates and assists in the surgical recovery of organs and perioperative management of the donor when necessary. Coordinates organ placement/organ allocation with transplant programs and surgeons. Provides information necessary to determine medical suitability of organs for designated recipients in accordance with regulatory guidelines including CMS, UNOS, AOPO and company policy. Coordinates with tissue services, as appropriate, to facilitate tissue recovery. Coordinates and assists in the surgical recovery of organs and peri-operative management. Assists in arranging transportation for organ recovery teams. Coordinates surgical recovery/packaging and arranges transportation of organs for transplant and/or research. Possesses a working knowledge of pulsatile preservation. Manages all lab specimens for shipment and delivery to laboratories in accordance with established policies. Provides support to Hospital Development Coordinator, in the assigned facility, to identify formal and informal leaders, assesses their respective roles, degree of influence and needs. Works collaboratively with these leaders and utilizes their expertise to improve and promote donation. Assists in policy and procedure development. Functions as an expert clinical resource for the hospital regarding organ and tissue donation. Participates in decision-making programs and committees in the hospital that have an influence on organ donation, promoting donation and seeking opportunities for further collaboration. Facilitates the donation process. Maintains high visibility by conducting rounds to all critical care units with medical teams and functioning as the designated resource within the hospital for all issues related to organ donation. Provides donor and referral follow-up to appropriate hospital staff one-on-one or by post-recovery conferences. In partnership with the In-House Donation Specialist (when applicable), develops, provides and evaluates in-house training and in-service educational programs on all aspects of the donation process for hospital staff. Also, collects and reports donation outcome data to various levels of clinical and administrative hospital staff. Documents hospital activities, updates hospital plans, goals, and critical issues in a timely manner on a regular basis. Performs other duties as assigned. PHYSICAL TRAITS: Talks and listens to donor families, hospital personnel, and physicians. Visually assesses donors. Reads charts and documents information. Walks, stands, and sits. Lifts and carries containers up to 70 lbs. Drives to and from donor hospitals. Must be able to stand for more than eight hours a day. Requires the ability to work under stress with numerous interruptions, distractions, and changing priorities. Must have a valid driver's license and ready access to reliable transportation. QUALIFICATIONS: Education Required: RN/PA or related health care degree or licensure. Or OPO experience commensurate with job requirements. Experience: Minimum one to two years experience as a Donation Coordinator or Organ Recovery Coordinator. Licenses/Certifications: Valid driver license required and ability to pass MVR underwriting requirements. May be required to use privately owned vehicle during the scope of company business. Computer Skills: Working knowledge of computers and basic data entry skills required. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Monthly phone stipend **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

New Mexico Donor Services (NMDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at NMDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Specifically, people with expertise in communicating in difficult situations and building relationships with patients and their families similar to counseling or patient relations. This position, Family Care Coordinator, will work with organ donor families, hospital personnel, physicians, and other team members from NMDS to work through the donation process for saving lives through organ and tissue donation. Primary work environment is in the hospital setting in Albuquerque and throughout New Mexico hospitals. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must.

Are you bilingual? Do you love working with families and children? Do you have a degree? Then this job is for you! Alta Mira is a non-profit organization that has been supporting individuals with developmental or intellectual delays or disabilities, and their families, since 1985. We provide services to all age groups. We support over 800 children annually in our Early Intervention Program and 1500 adults in our Family Support Services. We operate with over 60 employees and 250 independent contractors. We are an excellent employer with a high level of schedule flexibility and very rich benefits. We are one of New Mexico's Top Workplaces in the category of work/life balance. This is a full-time, 40 hours a week position. Some of our benefits include: Paid Time Off - from 150 to 304 hours a year Paid Sick Leave - 1 hour for every 30 hours worked Paid Holidays - 5 holidays per year Winter Break - agency is closed from December 24th through New Year's Day (paid) Educational Leave - 40 hours after 6 months of employment Bereavement Leave - up to 24 hours Medical - 3 plans to choose from through BCBS, ranging in premiums from $0 to $114.30. Dental - dental through Delta Dental at $3.04 per paycheck Vision - vision through VSP at $2.05 SIMPLE IRA - Matched $1 for $1 by the agency for the first 3% of employees' annual pay Group life and Long-Term Disability - agency pays for 25K Individual life and Short-Term Disability - available, paid by employee Mileage reimbursement - $0.70 per mile, if required to drive during work hours for work purposes Discount Program We are a 501c3 program that allows employees to enroll their student loans into the Public Service Loan Forgiveness through the Federal government. SKILLS Flexibility to adapt to a newly defined role and fulfill required responsibilities in order to meet the needs of the program while meeting the requirements according to NM HEDs guidelines. Able to work as a trans-disciplinary team member. Ability to facilitate and coordinate evaluations, assessments, and services within Alta Mira and across agencies. Good organizational, verbal, and interpersonal skills, and follow verbal instructions. EXPERIENCE Prior Early Intervention experience preferred. Knowledge of outside agencies, accessing SSI, Medicaid, etc. BA/BS in social work, counseling, psychology, nursing, special education, Early Childhood education, or related field is required. POSITION RESPONSIBILITIES Essential Job Functions Intake/Orientation - Contact family within three business days of referral. - Complete orientation with family and schedule CME. Evaluation/Assessment - Complete initial CME. - Draft ECO. - Ensure that the CME report is clear and concise, in a way that the family can understand. - Ensure that the report is grammatically correct, and words are spelled correctly. - Coordinate and facilitate ongoing assessments. Individualized Family Service Plan (IFSP) - Complete IFSP within 45 days of the referral. - Complete Part I of the transition process. - Finalize ECO. - Assure that on-going services start within 30 days of the IFSP. - Assure that services are delivered in accordance with the IFSP, including scheduling team meetings and monthly contacts/face-to-face visits with each family. - Review IFSP every 6 months, or as requested by the family. - Develop an IFSP with family and other team members annually. Transition - Complete Part II of the transition plan with individualized action for each child by age two. - Complete paperwork as stated in the memorandum of understanding between transition partners. - Make a referral to appropriate agencies as requested by the family. - Prepare assessment reports and team recommendations in collaboration with team members. - Schedule and facilitate a transition conference with appropriate agencies at least 90 days prior to the child's third birthday. Discharge - Complete discharge process, including the exit ECO. Other responsibilities - Support the belief that a child's development is too complex to be addressed by a single discipline and actively refer to and consult with other disciplines to better understand and coordinate the team's approach to each child and family. - Follow the program procedures regarding billing, documentation, and other paperwork requirements. - Complete other duties as assigned or required. - Attend FSC meetings and staff meetings. - Complete reflective supervision with FSC Manager at least once per month. - Complete/follow quality assurance procedures. - Complete new FSC training within six months of hire and the non-credit online Family Service Coordination Training Part I and Part II every 3 years for updates on revised requirements. At Alta Mira Specialized Family Services, we value the diversity of our workforce and actively seek opportunities for incorporating Diversity, Equity, and Inclusion (DEI) within our agency. We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and providers. We remain committed to attracting and sustaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the agency's purpose. Alta Mira Specialized Family Services is an Equal Opportunity/Affirmative Action employer. Women, minorities, disabled individuals, and veterans are encouraged to apply.

Electrical Services Coordinator II Salary Grade: G11 Minimum Midpoint Maximum $42,740 - $55,562 - $68,384 Under general supervision responds and coordinates initial contact with customers requesting new electric service installation, removals, relocations, generating customer line extension requests, and processing electric service orders. Provides customer service in an effective and efficient manner by resolving customer inquiries and/or complaints professionally and courteously. ESSENTIAL DUTIES AND RESPONSIBILITIES: Interviews customers to acquire essential and necessary information for service orders, and offers suggestions, ideas, and/or options to ensure customers receives information pertinent to their utility needs Proficiently takes New Service Delivery calls through the Electric Service Coordinator phone line to meet department goals and call handling expectations Proficiently sets up service requests for new installations, removals, and relocations, utilizing and complying with all departmental processes and systems Processes electric permit information into the NSD Permit Database and NSD applications systems and continues the process by creating the appropriate inspections and orders, in a timely and accurate manner Looks for opportunities, facilitates continuous improvement efforts by making recommendations for improving procedures Monitors and/or provides timely and accurate information to internal and external customers on new service requests with little or no supervision or guidance Relays service inspection information as identified by the inspector to address customer questions, and concerns regarding the results with little or no guidance Verifies applicable/appropriate billing records and processing (e.g. monthly/quarterly reporting) with little or no supervision or guidance Collaborates with internal and external customers to verify service order information ensuring billing accuracy Coordinates scheduling through various applications, and dispatching of crews for new service delivery, outage information, disconnect/reconnects, processing electrical waivers and opening of equipment and/or services requests with little or no supervision or guidance May assume role as lead to other Electric Service Coordinators if shows proficiency to do so Completes PNM required safety courses, and have a full understanding and working knowledge of PNM policies and procedures Actively works to improve department processes including scheduling with crews, working with inspectors, taking a current process, standardizing it, then utilizing current systems to address any gaps Handles calls for all regions without guidance COMPETENCIES: Ability to interact and communicate with all internal and external customers in an effective and professional manner Proficient working knowledge of the electric service delivery process and all areas of responsibility to address customer complaints and concerns, with guidance if needed In depth office skills and expertise to coordinate office projects, meetings, schedules, and to complete assignments within a required time frame Shows consistent proficiency of PNM procedures and policies within their area of responsibility Shows consistent proficiency and working knowledge of the electrical permit process and the ability to perform related functions, which may include data/order entry, record keeping, coordination of residential service inspections, premise creation, handle general inquiries, and coordination with customer and regulatory agencies Proficient working knowledge of PNM and industry construction and meter standards, and governmental rules and regulations, with little or no supervision or guidance needed Shows consistent proficiency and ability to manage heavy workloads and complete assignments within the required time frame Shows consistent proficiency and working knowledge of Company procedures and policies and local, state, and federal regulations pertaining to the duties assigned Knowledge of City, County and States process/inspector s area and permits tied to them Good communication and responsiveness to Customers Ability to run, manage, audit, and interpret assigned reports and invoices QUALIFICATIONS MINIMUM EDUCATION AND/OR EXPERIENCE: High school diploma or general education degree (GED) with three to five years of experience, or equivalent combination of education and/or experience related to the discipline. In depth knowledge of PNM NM Banner and Microsoft Office applications. New Service Delivery experience preferred. CERTIFICATES, LICENSES, REGISTRATIONS: Must possess a current, legally valid driver's license and meet the company's driving record requirements. COMMUNICATION SKILLS: Ability to read, write, and comprehend complex instructions, correspondence, and memos Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Ability to interact effectively and diplomatically with a wide range of individuals in wide range customer situations Demonstrated ability to communicate quality, value and respect in the eyes of the customer MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, and percent and to draw and interpret bar graphs COMPUTER SKILLS: Knowledge on how to operate a computer, ability to utilize internal software applications, such as Banner, and MS Applications, PowerClerk, NSD Permit Database, InContact, WebEx and Service Suite, Outlook Service appointments, and Personal meeting management Help Desk Process Understanding and Execution ANALYSIS AND PROBLEM-SOLVING ABILITY: Ability to apply common sense judgment understanding to carry out detailed instructions in written, oral, or diagram form. Ability to deal with a wide range of issues/problems involving a few concrete variables in standardized situations PHYSICAL DEMANDS: Regularly required to stand and/or walk up to 2/3 of the time. Must frequently lift and/or move up to 30 pounds WORK ENVIRONMENT: Office environment NOTE: Employees in Services Company may be responsible for providing services to various Holding Company subsidiaries and affiliates. Electrical Services Coordinator Sr. Salary Grade: G10 Minimum Midpoint Maximum $46,965 - $62,228 - $77,492 SUMMARY: Under minimal supervision responds and coordinates contact with customers requesting new electric service installation, removals, relocations, generating customer line extension requests, and processing electric service orders. Provides customer service in an effective and efficient manner by resolving customer inquiries and/or complaints professionally and courteously. ESSENTIAL DUTIES AND RESPONSIBILITIES: Interviews customers to acquire essential and necessary information for service order requests (e.g. mainline extensions and/or secondary lines), and offers suggestions, ideas, and/or options to ensure customers receive information pertinent to their utility needs Manages the distribution of New Service Delivery (NSD) calls through the Electric Service Coordinator phone line to meet department goals and call handling expectations Provides call escalation support to address complex customer concerns, and provide a positive outcome Ability to interact with all internal and external customers in an effective and professional manner Proficiently sets up and assigns work activities for service requests for new installations, removals, and relocations, utilizing and complying with department processes and systems Proficiently sets up and assigns work activities to process electric permit information into the NSD Permit Database and NSD applications systems, and continues the process by creating the appropriate inspections and orders, in a timely and accurate manner Looks for opportunities, and facilitates continuous improvement efforts by making recommendations for improving procedures Monitors and/or provides timely and accurate information to internal and external customers on new service requests without guidance Communicates service inspection information as identified by the inspector to address customer questions, and concerns regarding the results without guidance Verifies applicable/appropriate billing records and processing (e.g. monthly/quarterly reporting) with little or no supervision or guidance Collaborates and takes lead with internal and external customers to verify service order information to ensure billing accuracy Assigns work activities and audit scheduling through various applications and dispatching of crews for new service delivery, outage information, disconnect/reconnects, processing electrical waivers and opening of equipment and/or services requests without guidance Will assume role as lead to other Electric Services Coordinators for Supervisor/Management support when necessary Must complete all PNM required safety courses and have a full understanding and working knowledge of PNM policies and procedures Identifies and documents training needs and provides to feedback to Supervisor Assists with training to provide guidance and direction to Level I Service Coordinators COMPETENCIES: Sets the example of how to interact and communicate with all internal and external customers in an effective and professional manner Proficient working knowledge of the electric service delivery process and all areas of responsibility to address customer complaints and concerns, without guidance Skilled expertise and working knowledge of the electrical permit process and the ability to perform related functions, which may include data/order entry, record keeping, coordination of residential service inspections, premise creation, handle general inquiries, and coordination with customer and regulatory agencies In depth knowledge of PNM and industry construction and meter standards, and governmental rules and regulations with no guidance Proven consistent ability to manage and assign heavy workloads and complete assignments within the required time frame In depth knowledge of Company procedures and policies and local, state, and federal regulations pertaining to the duties assigned Excellent communication and responsiveness to Customers Ability to run, manage, audit, and interpret assigned reports and invoices Knowledge of City, County and States process/inspector s area and permits tied to them QUALIFICATIONS MINIMUM EDUCATION AND/OR EXPERIENCE: Associates Degree in a related field with five to seven years of experience, or equivalent combination of education and/or experience related to the discipline In depth knowledge of PNM NM Banner and Microsoft Office applications. New Service Delivery experience preferred CERTIFICATES, LICENSES, REGISTRATIONS: Must possess a current, legally valid driver's license and meet the company's driving record requirements COMMUNICATION SKILLS: Ability to read,write, and comprehend complex instructions, correspondence, and memos Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Ability to take the lead to interact effectively and diplomatically with a wide range of individuals in wide range customer situations Demonstrated ability to communicate effectively and positively with the customer MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, and percent and to draw and interpret bar graphs COMPUTER SKILLS: In depth knowledge on how to operate a computer, to competently utilize all appropriate internal software applications, such as BannerMS, Applications, PowerClerk, NSD Permit Database, InContact, WebEx and Service Suite ANALYSIS AND PROBLEM-SOLVING ABILITY: Ability to apply sound judgment and understanding to carry out detailed instructions in written, oral, or diagram form Ability to deal with a wide range of issues/problems involving a few concrete variables in standardized situations Ability to provide recommended solutions to manager regarding customer service issues, account reconciliation or scheduling conflict PHYSICAL DEMANDS: Regularly required to stand and/or walk up to 2/3 of the time. Must frequently lift and/or move up to 30 pounds WORK ENVIRONMENT: Office environment NOTE: Employees in Services Company may be responsible for providing services to various Holding Company subsidiaries and affiliates. JOB DESCRIPTION Electrical Services Coordinator I Salary Grade: G12 Minimum Midpoint Maximum $38,161 - $49,608 - $61,056 SUMMARY Under direct supervision, responds and coordinates initial contact with customers requesting new electric service installation, removals, relocations, generating customer line extension requests, and processing electric service orders. Provides customer service in an effective and efficient manner by resolving customer inquiries and/or complaints professionally and courteously. ESSENTIAL DUTIES AND RESPONSIBILITIES: Gathers essential and necessary information for service order requests and will have an on-the-job mentor to assist or seek guidance to ensure customer receives information pertinent to their utility needs Observes and actively trains (on the job training) to take New Service Delivery calls through the Electric Service Coordinator phone line to meet the department goals, and call handling expectations Works to understand the concept of setting up service requests for new installations, removals, and relocations, utilizing and complying with all departmental processes and systems performing these actions with direct oversight and supervision Processes electric permit information into the NSD Permit Database and NSD application systems, this information is used by others to create orders in a timely and accurate manner Participates by observation in continuous improvement efforts, discussions and playing a supporting role Provides timely and accurate information to customers, and service delivery team on new service requests with supervision Communicates field check information identified by the inspector Addresses customer questions and concerns regarding the results with guidance Observes to gain understanding of other team members to verify service order information to ensure billing accuracy, performing these actions with oversight and supervision Observes the coordination of scheduling of either employee and/or contractor crews for new service delivery, outages, disconnect/reconnects, and opening of equipment and/or services COMPETENCIES: Must complete all PNM required safety courses, and have a working knowledge of PNM policies and procedures within their area of responsibility Ability to interact and communicate with all internal and external customers in an effective and professional manner Demonstrates the ability to gain understanding of the electric service delivery processes, systems, and all areas of responsibility Demonstrates the ability to learn related functions, which may include: data/order entry, record keeping, coordination of residential service inspections, premise creation, handle general inquiries, and understand the coordination needed with customer and regulatory agencies Demonstrates the ability to learn PNM and industry construction and meter standards, and governmental rules and regulations Ability to manage heavy workloads, call volume, and complete assignments within the required time frame Exhibits the ability to learn the Company procedures and policies, and local, state, and federal regulations pertaining to the duties assigned with oversight and supervision Knowledge of City, County, and State s process/inspector s area, and permits tied to them QUALIFICATIONS MINIMUM EDUCATION AND/OR EXPERIENCE: High school diploma or GED with a minimum of two years of experience, or equivalent combination of education and/or experience related to the discipline. General working knowledge of PNM NM Banner and Microsoft Office applications. Bi-lingual and New Service Delivery experience preferred. CERTIFICATES, LICENSES, REGISTRATIONS: Must possess a current, legally valid driver's license and meet the company's driving record requirements. COMMUNICATION SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Ability to interact effectively and diplomatically with a wide range of individuals and in a wide range of customer situations Demonstrated ability to communicate quality, value, and respect in the eyes of the customer MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ration, and percent, and to draw and interpret bar graphs COMPUTER SKILLS: Basic knowledge of how to operate a computer, to competently utilize all appropriate internal software applications, such as Banner, MS Applications, PowerClerk, NSD Permit Database, InContact, WebEx, and Service Suite ANALYSIS AND PROBLEM-SOLVING ABILITY: Ability to apply common sense judgment and/or understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations PHYSICAL DEMANDS: Regularly required to stand and/or walk up to 2/3 of the time. Must frequently lift and/or move up to 30 pounds WORK ENVIRONMENT: Office environment NOTE: Employees in Services Company may be responsible for providing services to various Holding Company subsidiaries and affiliates. SAFETY AND ADA STATEMENT Safety Statement: Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm. Americans with Disabilities Act (ADA) Statement: If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at ************.

Peralta/College Information Merritt College Merritt College is a public, comprehensive, two-year college, maintained by the Peralta Community College District in Alameda County. With a comprehensive day and evening program of transfer, technical, occupational and basic skills education, the College is committed to meeting the educational needs of the diverse student population it serves. Located on a 125-acre site in the hills of East Oakland, Merritt College combines modern, spacious facilities with a spectacular view of the entire Bay Area. An integral part of a large, busy urban community, the location provides a sense of tranquility and peace. Position Information Job Title Student Service Specialist/ COSER - Merritt Time Base 40 Hours/Week 12 Months/Year Compensation Salary Range: $ 5,654.78 - $7,229.38/mo. Hiring Range: $5,654.78 - $ 6,246.00 /Mo - The maximum initial placement is Step 3 depending on experience Position Type Classified Department Mathematics (652) City Oakland State CA Job Description Summary Under direction, performs professional work in the analysis, research, and preparation of reports in a broad range of student services areas. Performs COSER and Rising Scholars related as required. (This class differs from other program and staff-related classes in its requirement of professional-level skills, knowledge, and abilities relative to assigned areas of responsibility in student services. In particular, this position differs from the Staff Assistant/Student Services position in the breadth of programs supported and the knowledge required. Positions within this class will only be assigned at the College level. This position is 100% grant funded. Continued employment is contingent upon refunding of the position Duties & Responsibilities Any one position may not include all of the duties listed nor do listed examples include all tasks which may be found in positions of this class. To perform this job successfully, an individual must be able to perform each essential duty of the position satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required for the position. ● Serves as a technical resource person performing project assignments in support of formerly incarcerated students on campus and currently incarcerated students at the John A. Davis Juvenile Hall at 202 Glacier Dr. in Martinez. ● Identifies, enrolls and offers services to eligible formerly incarcerated students and currently incarcerated students; prepares reports for the Office of Instruction; and maintains a working knowledge of County, State and Federal regulations pertaining to the provision of educational benefits to formerly incarcerated or currently incarcerated students. ● Monitors and maintains formerly incarcerated and currently incarcerated student program operational budgets, COSER budgets including personnel action forms, requisitions, supply invoices, etc. ●Coordinates and interfaces with vendors and consultants to help ensure successful execution of events, activities and programs; maintains project-related databases. ● Drafts correspondence for signature by the Vice President of Instruction and Division 1, 2, and 3 Deans. ● Provides support in the professional development of counselors, instructional faculty, and classified staff. May assist students and the Counseling Department by making appointments for counseling using the available scheduling tools and software ● Updates and/or proposes content enhancements/revisions to assigned student services websites, handouts, brochures, catalogs, handbooks, and documents, for COSER and Rising Scholars program as directed. ● Responsible for the maintenance of complex records. Establishes and maintains file tracking systems, databases, records, and other documents resources for multiple student services areas. ● Serves as liaison among faculty, classified staff, representatives of community agencies, high schools and colleges, the general public, the Street Scholars program coordinator, Division Deans and the Vice President of Instruction. Relays messages, answers questions, clarifies information, responds to requests, and resolves problems, as directed. ● Monitors and tracks budget allocations and expenditures in the Street Scholars Rising Scholars Juvenile Justice program and the COSER program. Assists with budget preparation, maintains budget files, and prepares reports and records concerning department/program budgetary activities for management. ●Coordinates and interfaces with vendors and consultants to help ensure successful execution of events, activities and programs; maintains project-related databases. ● Drafts correspondence for signature by the Vice President of Instruction and Division 1, 2, and 3 Deans. ● Provides support in the professional development of counselors, instructional faculty, and classified staff. May assist students and the Counseling Department by making appointments for counseling using the available scheduling tools and software ● Updates and/or proposes content enhancements/revisions to assigned student services websites, handouts, brochures, catalogs, handbooks, and documents, for COSER and Rising Scholars program as directed. ● Responsible for maintenance of complex records. Establishes and maintains file tracking systems, databases, records, and other documents resources for multiple student services areas. ● Serves as liaison among faculty, classified staff, representatives of community agencies, high schools and colleges, the general public, the Street Scholars program coordinator, Division Deans and the Vice President of Instruction. Relays messages, answers questions, clarifies information, responds to requests, and resolves problems, as directed. ● Monitors and tracks budget allocations and expenditures in the Street Scholars Rising Scholars Juvenile Justice program and the COSER program. Assists with budget preparation, maintains budget files, and prepares reports and records concerning department/program budgetary activities for management. Other Functions * Coordinate and organize a wide variety of college-related events including those within carceral facility partners. * Independently travel to the Juvenile Hall and/or other carceral facilities to provide face-toface services to currently incarcerated students. * Develop and recommend any modification to improve department performance, efficiency and effectiveness. * May assist with MIS reporting for student services. * Performs a variety of analyses utilizing social science methodologies. * Prepares reports with recommendations for action. * Prepares policy and procedures manuals. * Prepares analyses indicating potential fiscal impact of actions taken. * Solves a variety of problems encountered in the course of performing assigned duties. * Assists in the preparation of the budget for multiple student services program areas. * Interfaces with a variety of agencies and organizations in the performance of assigned duties; serves as a public face for the College. * Performs other related duties as required Minimum Qualifications 1. Graduation from an accredited college or university and two years of college-level student services administrative support experience and/or any combination of training and experience that could likely provide the desired knowledge and abilities. 2. Demonstrated proficiency in the effective use of word processing, spreadsheet, database management, and presentation software programs (e.g. MS Office Suite programs), Internet and online administrative systems through personal computers. 3. Ability to independently set up, monitor and track budgets and prepare reports. 4. Ability to organize and work independently 5. Knowledge and ability to apply proper English usage, grammar, and punctuation. 6. Understanding of, sensitivity to and respect for the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of Peralta Colleges' students, faculty, staff and community. 7. Valid California's Driver License Desirable Qualifications ● Knowledge of: o reentry barriers due to impacts of the criminal justice system o concepts, techniques, procedures, and policies applicable to community college student services areas o best practices in trauma informed care o administrative and office procedures and practices o research and analytical methods Ability to: o work with formerly incarcerated student populations o evaluate effectiveness of functions and operations o develop and evaluate alternatives for possible courses of action o prepare detailed reports and recommendations Environmental Demands o Occasional work performed alone o Frequent work performed off-campus at the Juvenile Hall o Constant work around and with people Other Requirements ● Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs ● Occasional lifting and carrying up to 15 lbs. ● Occasional pushing and pulling up to 20 lbs. ● Occasional twisting of body ● Occasional use of manual dexterity ● Occasional use of tactile acuity ● Occasional use of visual acuity from a distance, with depth, and for color ● Frequent work at a rapid pace ● Frequent reaching, high, low, and level ● Frequent audio acuity at all ranges, including speech ● Frequent visual acuity for reading ● Constant sitting ● Constant use of clear oral communication Tools & Equipment Used ● Standard Office Equipment Application Deadline Date January 19, 2026 Open Date 12/22/2025 First Review Date Special Instructions to Applicants APPLICATION PROCEDURES Failure to follow the requirements below may result in your application being disqualified. Required documents and applications are only accepted through the online process. Please do not mail or fax your application. Information on transcripts must include degree awarded and confer date. Copies of diplomas will not substitute for transcripts. Finalists will be required to submit official transcripts from fully accredited college or university institutions prior to the final interview. Note: A written evaluation by an official foreign credentials/transcripts evaluation and translation service must be submitted for Foreign Degree(s) (non-U.S. degrees) by the application deadline date. Travel expenses for the interview and selection process will be borne by the candidates. Appointment to the position is conditional upon the approval of the Chancellor. CONDITIONS OF EMPLOYMENT Employees must satisfy all pre-employment requirements to work for the District which include, but are not limited to, the following items: REQUIRED FOR ALL EMPLOYEES Tuberculosis Examination: Prior to employment, the successful candidate will be required to submit evidence (either skin test or X-ray report) of being free of tuberculosis within the past sixty (60) days. The TB test is a condition of employment and any expense must be borne by the successful candidate. Fingerprinting Requirement: As a condition of employment, all employees working for community colleges in the State of California are required to be fingerprinted within the first ten (10) working days of the date of employment pursuant to Education Code Section 88024. Immigration Requirement: According to the Immigration Reform and Control Act, the Peralta Community College District is required to verify that all new employees are legally authorized to work in the United States. All new employees are required to complete and sign a verification form and provide documentation attesting that he/she is legally authorized to work in the United States. District Policy: A Social Security Card will be required following selection and prior to completion of the hiring process. The employment process cannot be completed without a copy of the Social Security Card on file in the Office of Human Resources. Medical Examination: Under state regulations and as a condition of employment, certain positions may require a medical examination prior to employment. Expenses incurred will be borne by the employee. EEO Statement The Peralta Community College District is an Equal Opportunity Employer. The District is strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District encourages a diverse pool of applicants and does not discriminate on the basis of race, color, national origin, ancestry, sex, age religion, marital status, sexual orientation, disability or genetic information, gender identity or expression, citizenship status, veterans status, status with regards to public assistance, or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices. Reasonable Accommodations In conformance with the Fair Employment and Housing Act and the Americans with Disabilities Act, requests for Reasonable Accommodations may be made to the Office of Human Resources by calling **************. The Peralta Community College District reserves the right to close or not fill any advertised position. Benefits Information Benefits Information Benefits Information FRINGE BENEFITS The Peralta Colleges proudly offers a competitive and comprehensive core of work-life benefits. The value of the employer contribution towards your benefits may increase your total compensation by as much as 47%. Benefit-eligible employees have access to coverage for themselves and eligible dependents: * Medical, dental, vision, prescription drug insurance coverage* * Life insurance of 150% of your income up to $100,000. * Long-term disability coverage. * Employee Assistance Program. In addition to your own contribution, Peralta also contributes 26.81% of your salary to the California Public Employees Retirement System (CalPERS). Effective January 1, 2013, the PEPRA (Public Employees' Pension Reform Act) went into effect. Changes have been implemented as a result of the adoption of this legislation that impact new and existing employees enrolled in CalPERS. A summary of those changes is available at ************************************************************************************* For further up to date information on CalPERS retirement eligibility and PEPRA, please visit the website at *************** ******************** The CalPERS member handbook is available at **************************************************************************************************** please visit the website at ***************. After 10 years of creditable service, medical benefits in retirement are extended until age 65. Other voluntary benefits include: * Flexible benefit plan participation in the Medical Reimbursement Plan, Dependent Care Reimbursement Plan (under tax code 125) * Pre-tax commuting expenses (under IRS code 132) * Tax-deferred plan participation in the 403(b) and 457 plans * Credit union membership * Prepaid legal plan participation * Additional Life Insurance for yourself, spouse or children * Kaiser and United Health Care Dental are fully paid by the District. Other plans require employee contribution. Subject to change. Mission Statement The Peralta Community College District is a collaborative of colleges advancing social and economic transformation for students and the community through quality education, rooted in equity, social justice, environmental sustainability, and partnerships.

Become a part of our caring community and help us put health first The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices Have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Must possess a valid state driver's license and automobile liability insurance. Must be currently licensed in the State of employment if applicable. Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $48,900 - $66,200 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

At Dungarvin, we are more than a provider of support services-we're a mission-driven team rooted in respect, response and choice. Since 1976, we've been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You'll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services in 15 states, our team is united by a shared commitment to making a real difference-one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone's life. Schedule: Full-time, schedule varies Wage: $17.50/hour Perks/Benefits: Medical, Vision and Dental Insurance for FT employees Supplemental Insurance Flex Spending and HSA Accounts for FT employees Pet Insurance Life Insurance 401 K plan with 3% employer match at one year of services Paid Time Off accrual - employees who work 40 hours in a 2-week period PTO Donation Growth and Development Opportunities Employee Referral Program Scheduled pay increases Employee Assistance Program Mileage reimbursement Job mobility options within Dungarvin 15 states of services T-Mobile, Verizon, Dell, and other National Brand Discounts Tap Check - access to 50% of your pay before payday Dedicated training department with paid training Job Description A Residential Coordinator (RC) or Lead DSP is a pivotal position in our homes! The RC is responsible for coordinating a variety of services including but not limited to; individual finances, community integration, program implementation, family involvement, and education/vocational programs. The RC is required to assist the Program Director in maintaining consistency in programming, individual care, and communication with staff and interdisciplinary team members. What You Get to Do: Assist the Program Director in maintain consistency within the program Coordinate individual finances Coordinate community outings and appointments Provide hands-on assistance, encouragement, mentoring, and guidance. Ensure the comfort, safety, and personal growth of the individuals we serve. Assist with daily living tasks such as moving around, getting in and out of bed, dressing, bathing, personal hygiene and more. Light housekeeping tasks and meal preparation. Build relationships with persons served and teammates. Attend special community occasions and fun activities like outdoor walks, games, and social events. Transport persons served to appointments or other activities outside the home. Empower people with disabilities to live life to the fullest. Document progress, milestones, and action steps. Why This Role: Personal fulfillment, a meaningful career, and the chance to make a difference. Positively impact someone's life. Gain health care experience to further your career. Reliable work schedule. Varied day-to-day experiences; no two days are the same. Be crossed trained to work in multiple locations Qualifications What Makes You A Great Fit: At least 2 years of prior experience working with individuals with disabilities Person-centered, patient, and kind Dependable, adaptable, flexible Observant and detail oriented Positive role-model for others and able to work on a team Committed to creating a respectful and collaborative environment Computer skills for documentation 18 years or older High School diploma/GED Successful clearance of a criminal background check for licensing requirement Good communication is key in this role. You'll rely on your reading, writing, and communication skills to document care, follow support plans, and collaborate with both internal and external team members Additional Information Dungarvin believes that diversity and inclusion make our organization stronger. Together, we're working to create a culture that supports our employees and the people we serve. We are an affirmative action and equal opportunity employer. 01/02 #DNMJ

Job Title: Claims Intake Specialist-Bilingual Department: Claims Administration Reports to: Claims Administration Supervisor The Claims Intake Specialist will function in a fast-paced and high-volume environment, providing administrative support to the Claims Department through intake of claims, filing, copying, data entry, responding to requests and directing work to its proper destination within the organization. The Claims Intake Specialist will perform other clerical and administrative duties to ensure smooth workflow and productivity. This position provides service to English and Spanish-speaking customers. Must be fully bilingual in English and Spanish, with professional fluency in reading, writing, and speaking. Bilingual fluency is essential to deliver top-tier service to Spanish-speaking customers, translate written communications and documents, and support colleagues and clients through conversational interpretation. Essential Functions: Perform data entry of new First Reports of Injury information received by phone or other method. Provide limited claim instructions or information to customers; direct complex inquiries to appropriate Claims Adjusters for response. Contact insured or other involved persons to obtain missing claim information. Sort, scan, classify, code, and perform data entry of incoming documents and information for integration into software systems. Prepare and scan documents into the imaging system. Provide quality assurance for all documents scanned. Support the claims adjusting staff with billing issues, problems, and disputes. Coordinate response to these providers from our bill review vendor. Maintain records, reports, and/or files. Copy and organize large volume files for transmission to legal counsel or others as appropriate. Monitor the medical bill holds in the bill review vendor system. Notify the appropriate staff to receive direction related to these bill holds. Sort incoming mail and packages. Deliver to appropriate Adjusters. Serve as back-up for claims administration duties within the Provider Relations Department. Other related duties as assigned by supervisor. Job Qualifications: Education: High School diploma or GED equivalent. Experience: 1-3 years directly related experience. Required Skills/Abilities: Bilingual fluency in English and Spanish. Excellent customer service skills with ability to communicate professionally with stakeholders. Strong attention to detail and focus on accuracy. Positive attitude and willingly collaborates in a team environment. Ability to organize and prioritize work. Intermediate computer skills and ability to learn new computer applications. Ability to meet deadlines and respond well to direction. Specialized Knowledge, Licenses, etc.: Demonstrated proficiency in: MS Office (Word, Excel, Outlook, PowerPoint) General knowledge of payer specific or medical specialty billing, as well as knowledge of ICD-9, ICD-10 and CPT coding helpful. Values and Mission: Adheres to New Mexico Mutual's values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action. Positive Attitude: Develops and maintains positive working relationships with team members, customers, co-workers and management by demonstrating effective communication and collaborative skills. Working Conditions: NEW MEXICO MUTUAL maintains general office conditions with light physical demands. Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security. Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities. NEW MEXICO MUTUAL maintains a drug free environment, drug testing prior to employment as well as upon a work-related accident. Exposure to VDT screens. Salary Description Starting at $17.50 per hour

At Dungarvin, we are more than a provider of support services-we're a mission-driven team rooted in respect, response and choice. Since 1976, we've been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You'll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services in 15 states, our team is united by a shared commitment to making a real difference-one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone's life. Schedule : Full-time, schedule varies Wage : $17.50/hour Perks/Benefits : Medical, Vision and Dental Insurance for FT employees Supplemental Insurance Flex Spending and HSA Accounts for FT employees Pet Insurance Life Insurance 401 K plan with 3% employer match at one year of services Paid Time Off accrual - employees who work 40 hours in a 2-week period PTO Donation Growth and Development Opportunities Employee Referral Program Scheduled pay increases Employee Assistance Program Mileage reimbursement Job mobility options within Dungarvin 15 states of services T-Mobile, Verizon, Dell, and other National Brand Discounts Tap Check - access to 50% of your pay before payday Dedicated training department with paid training Job Description A Residential Coordinator (RC) or Lead DSP is a pivotal position in our homes! The RC is responsible for coordinating a variety of services including but not limited to; individual finances, community integration, program implementation, family involvement, and education/vocational programs. The RC is required to assist the Program Director in maintaining consistency in programming, individual care, and communication with staff and interdisciplinary team members. What You Get to Do : Assist the Program Director in maintain consistency within the program Coordinate individual finances Coordinate community outings and appointments Provide hands-on assistance, encouragement, mentoring, and guidance. Ensure the comfort, safety, and personal growth of the individuals we serve. Assist with daily living tasks such as moving around, getting in and out of bed, dressing, bathing, personal hygiene and more. Light housekeeping tasks and meal preparation. Build relationships with persons served and teammates. Attend special community occasions and fun activities like outdoor walks, games, and social events. Transport persons served to appointments or other activities outside the home. Empower people with disabilities to live life to the fullest. Document progress, milestones, and action steps. Why This Role : Personal fulfillment, a meaningful career, and the chance to make a difference. Positively impact someone's life. Gain health care experience to further your career. Reliable work schedule. Varied day-to-day experiences; no two days are the same. Be crossed trained to work in multiple locations Qualifications What Makes You A Great Fit : At least 2 years of prior experience working with individuals with disabilities Person-centered, patient, and kind Dependable, adaptable, flexible Observant and detail oriented Positive role-model for others and able to work on a team Committed to creating a respectful and collaborative environment Computer skills for documentation 18 years or older High School diploma/GED Successful clearance of a criminal background check for licensing requirement Good communication is key in this role. You'll rely on your reading, writing, and communication skills to document care, follow support plans, and collaborate with both internal and external team members Additional Information Dungarvin believes that diversity and inclusion make our organization stronger. Together, we're working to create a culture that supports our employees and the people we serve. We are an affirmative action and equal opportunity employer. 01/02 #DNMJ

Benefits: Telehealth Provider Company car Free food & snacks Opportunity for advancement Paid time off Training & development About UsJoin Home Clean Heroes as a cleaning specialist and enjoy a $14 - $18 hourly rate, along with quality paid training, a company car while working, no nights or weekends, paid holidays, paid vacation, access to virtual telehealth provider. Home Clean Heroes is not your regular maid service - we are a fresh take on the home cleaning industry, setting the new standard for excellent customer service. Our cleaners are Heroes, not maids. A portion of every cleaning fee goes to support our local First Responders. We believe that quality service is built on reliability and customer confidence, so we go the distance to ensure that we provide professionals that our clients can trust. No experience? If you have a willingness to learn, we provide the training! You need to have a great attitude and want to grow with our amazing and fun company! Job DescriptionHome Clean Heroes is looking for top-quality candidates with a natural smile and a love for cleaning for our Albuquerque customers. Our cleaning specialists are responsible for providing top-notch cleaning services and a positive customer experience for each of our valued clients. You must be: Willing to learn the Home Clean Heroes methods of cleaning, using our products and equipment A team player - you'll work with a partner each day to clean homes throughout the Greater Albuquerque Area. A hard worker - this is a physical (dusting, mopping, vacuuming, etc.) job Honest, reliable and have an eye for detail Comfortable working in homes with pets A good driver with a valid license without restrictions. Willing to submit to a national background check What you'll receive: Paid training program $14 - $18 hourly rate- no nights or weekends Complimentary access to virtual telehealth provider Company car provided while working Uniforms provided All products and equipment necessary to complete any job is provided Paid holidays and access to a virtual telehealth provider. Employee referral bonus Free snacks and drinks Additional opportunities with gift card incentives. Be a Hero, not a maid. Compensation: $14.00 - $18.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Home Clean Heroes is not your ordinary maid service - we are a fresh take on the home cleaning industry, setting the new standard for excellent customer service. Our cleaners are Heroes, not maids. We believe that quality service is built on reliability and customer confidence, so we go the distance to ensure that we provide professional house cleaners that our clients can trust. Our ideal Hero is detail-oriented, hardworking, passionate about serving others and extremely dependable! No experience? We provide the training! Do you want to serve your local community? If so, Home Clean Heroes could be your perfect opportunity. Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Clean Heroes Corporate.

Benefits: Telehealth Provider Company car Free food & snacks Opportunity for advancement Paid time off Training & development About Us Join Home Clean Heroes as a cleaning specialist and enjoy a $14 - $18 hourly rate, along with quality paid training, a company car while working, no nights or weekends, paid holidays, paid vacation, access to virtual telehealth provider. Home Clean Heroes is not your regular maid service we are a fresh take on the home cleaning industry, setting the new standard for excellent customer service. Our cleaners are Heroes, not maids. A portion of every cleaning fee goes to support our local First Responders. We believe that quality service is built on reliability and customer confidence, so we go the distance to ensure that we provide professionals that our clients can trust. No experience? If you have a willingness to learn, we provide the training! You need to have a great attitude and want to grow with our amazing and fun company! Job Description Home Clean Heroes is looking for top-quality candidates with a natural smile and a love for cleaning for our Albuquerque customers. Our cleaning specialists are responsible for providing top-notch cleaning services and a positive customer experience for each of our valued clients. You must be: Willing to learn the Home Clean Heroes methods of cleaning, using our products and equipment A team player youll work with a partner each day to clean homes throughout the Greater Albuquerque Area. A hard worker this is a physical (dusting, mopping, vacuuming, etc.) job Honest, reliable and have an eye for detail Comfortable working in homes with pets A good driver with a valid license without restrictions. Willing to submit to a national background check What youll receive: Paid training program $14 - $18 hourly rate no nights or weekends Complimentary access to virtual telehealth provider Company car provided while working Uniforms provided All products and equipment necessary to complete any job is provided Paid holidays and access to a virtual telehealth provider. Employee referral bonus Free snacks and drinks Additional opportunities with gift card incentives. Be a Hero, not a maid.

The Tribal Community Health Liaison (TCHL) serves as a bridge between tribal communities in the Albuquerque region and the New Mexico Solutions Certified Community Behavioral Health Clinic (CCBHC). The TCHL promotes community wellness, behavioral health awareness, and health equity by providing culturally grounded outreach, education, and engagement. This position builds strong, respectful relationships with tribal governments, elders, and members to increase access to integrated behavioral and physical healthcare, promote prevention and wellness, and strengthen community trust in CCBHC services. Essential Duties and Responsibilities Community Outreach & Education Market and communicate information about the CCBHC's programs and services through community presentations, health fairs, and cultural events. Develop and deliver culturally relevant educational materials and presentations on behavioral health, substance use prevention, and holistic wellness. Increase awareness of behavioral health resources and encourage community participation in prevention and treatment programs. Relationship Building & Cultural Liaison Serve as a liaison between the CCBHC and tribal communities, ensuring culturally appropriate and respectful communication. Collaborate with tribal health programs, Indian Health Service (IHS), and local organizations to coordinate outreach and improve access to care. Provide guidance to CCBHC staff on cultural considerations and community engagement strategies. Client Support & Navigation Connect community members to behavioral health, primary care, and social support services. Assist individuals with appointment scheduling, resource access, and follow-up care. Provide case coordination to ensure continuity of services and support. Health Promotion & Prevention Facilitate workshops, trainings, and community events focused on prevention, wellness, and culturally appropriate behavioral health education. Promote programs addressing mental health, substance use recovery, suicide prevention, and chronic disease management. Support community-based initiatives that align with tribal values and priorities for health and well-being. Documentation & Data Collection Accurately document outreach activities, service connections, and follow-up in the CCBHC's electronic record system. Collect and analyze data on community needs, participation, and outcomes for program improvement and grant reporting. Qualifications Qualifications High school diploma or GED required; associate's or bachelor's degree in public health, social services, or related field preferred. Experience in tribal health, community outreach, or health promotion preferred. Must obtain Basic Life Support (BLS) certification within six months of hire. Valid New Mexico driver's license and reliable transportation required. Preference will be given to qualified Native American applicants under applicable law. Knowledge, Skills, and Abilities Deep understanding and respect for tribal cultures, traditions, and customs. Ability to communicate effectively across cultures with sensitivity and respect. Strong interpersonal and presentation skills. Knowledge of healthcare, behavioral health, and community-based services in New Mexico. Proficiency in Microsoft Office and electronic recordkeeping systems. Ability to work independently and collaboratively as part of an interdisciplinary team.

Full-time Description About the Role The Hospice Community Liaison at Corus Hospice plays a vital role in helping patients and families access compassionate end-of-life support when it matters most. This position connects physicians, facilities, families, and community partners with the clarity, education, and guidance they need to navigate hospice care confidently. At Corus-and across the CareM family-our mission is simple and deeply human: to bring out the courage in others. As a Community Liaison, you become a bridge for families in moments of uncertainty, offering calm direction and reliable partnership. Key Responsibilities Build and maintain strong, trust-centered relationships with referral sources, including hospitals, skilled nursing facilities, physician partners, and community organizations. Provide timely, clear education about hospice services, eligibility, and the Corus philosophy of care. Facilitate the referral and admissions process by gathering information, coordinating with clinical teams, and ensuring a smooth transition into care. Identify opportunities to expand awareness of Corus Hospice through presentations, meetings, and ongoing outreach in assigned territories. Serve as a responsive, solutions-focused partner to families and providers, ensuring communication is consistent, transparent, and aligned with CareM values. Requirements What We're Looking For Experience in hospice, home health, healthcare outreach, or relationship-driven sales is preferred. Strong communication skills and confidence in educating diverse audiences (physicians, families, case managers, facility leaders). Ability to build rapport, listen deeply, problem-solve, and work collaboratively across teams. A mindset rooted in service, empathy, and professionalism-especially during emotionally sensitive situations. Valid driver's license, reliable transportation, and state-required insurance. Bachelor's degree in marketing, business, healthcare, or related field preferred; equivalent experience considered. Why Join Us At Corus, we are known for warm, steady, and mission-anchored care. Our teams show up for patients, for families, and for each other with the quiet strength that defines hospice work. As part of the CareM network, we uphold a shared commitment to: Courage - helping people feel seen, capable, and supported in difficult moments. Trust & Integrity - doing what we say, with transparency and respect. Teaching & Collaboration - partnering with colleagues and community leaders to elevate care everywhere we serve. Innovation & Discipline - seeking better ways to meet patient needs while maintaining consistent, reliable standards. We offer: Monday-Friday schedule with flexibility Competitive compensation Full benefits beginning the first of the month after hire Medical, dental, and vision coverage Paid time off and 401(k) Opportunities for personal and professional growth across the CareM family A team culture that values clarity, compassion, and the courage to do right by every patient If you are driven by purpose and energized by relationship-building in a mission-centered environment, we'd be honored to meet you.

The Student Assistant Coordinator supports the Center for Excellence in Social Work's New Mexico Department of Workforce Solutions Evaluation and Training initiative engaging seven funded programs serving people experiencing insecure housing or are unhoused. The Student Assistant Coordinator provide high quality administrative support, coordination of trainings and meetings, and assistance with professional communications. This position is ideal for a student enrolled in a bachelor's degree or higher, with strong attention to detail and an interest in social work or public service. The role offers hands-on experience in statewide workforce development efforts addressing homelessness in New Mexico. Social work students are strongly encouraged to apply. Key Duties and Responsibilities The Student Assistant Coordinator will: * Provide administrative support including scheduling meetings, preparing documents, managing calendars, and organizing digital files. * Draft, edit, and format professional correspondence, reports, agendas, and training materials. * Support logistical coordination of virtual and in-person trainings, including marketing, registration, communication with participants, preparation of training materials, and technical support. * Assist with outreach and communication to community partners, service providers, and training participants. * Maintain accurate data, attendance records, and documentation for all trainings and events. * Support special projects and research tasks related to homelessness response initiatives. * Collaborate with the Center team to ensure smooth workflow, effective communication, and timely completion of project activities. * Demonstrate professionalism, discretion, and cultural humility in all interactions with internal and external stakeholders.

This is a community-based position that serves families of students of the Pueblo of San Felipe. Incumbent will help coordinate, implement, and monitor the Project AWARE work plan, targeted at improving behavioral health services for school-aged children and youth within the San Felipe community. The Family Coordinator will specifically focus on goals and objectives of the AWARE work plan which focuses on recruiting and facilitating San Felipe family involvement. Duties: Assist Project Director and Community Project Managers in forming the family voice that is consistent with identified goals and objectives of the Native AWARE 2 grant. Assist Project Director and program staff in creating partnerships between parents, schools, tribal leaders, tribal programs, Native American organizations, other supportive organizations, and state education agencies for the purposes of implementing an evidence-based, culturally competent, and developmentally apppropriate school and community based mental health services. Assist Project Director and CPMs in reviewing and updating existing MOUs for the purpose of ensuring ongoing collaboration and stakeholder involvement at each LEA. Assist school administrators and care providers to review and update or develop school safety and threat/violence prevention plans for each of the identified LEAs. Organize a variety of activities (e.g. parent-community meetings, workshops, forums etc.) for the purpose of assisting families and community to remain knowledgeable in school objectives, and to effectively advocate for student success Recruit and assist families with navigation of natural, helping networks to support positive student outcomes. Assist with the development of recovery/resiliency plans, crisis management plans and maintain care coordination records as needed. Advocate for tribal families at school, at home, those with unmet behavioral health needs when deemed necessary to promote positive self-care and resiliency. Communicate with parents on behalf of school with matters relative to attendance, class/homework challenges, available programs/services, completing paperwork, etc. for the purpose of ensuring ongoing partnership between the home and school. Assist with direct community/school outreach communications campaigns to educate tribal youth/students and parents about the need for mental health services and the natural supports that exist at all venues. Follow up with referral networks for youth and families to ensure that services are being provided. Facilitate culturally competent youth directed activities consistent with achieving the goals of the AWARE 2 Program. Submit routine written reports to Project Director for the purpose of implementing comprehensive data collection to measure program performance, impact and progress. Assist with training activities related to the AWARE program for youth, families and project coalition participants. Assist Project Director and CPMs in maintaining communication with San Felipe Education department for the purposes of ensuring ongoing partnership. Assist Project Evaluator in facilitating culturally compentent discussions and administering evaluation tools appropriate for tribal youth, parents, elders, and other stakeholders. Additional Responsibilities: This position description in no way states or implies that these are the only duties performed by this employee. He or she will be required to follow any other instructions or to perform any other duties requested by his or her supervisor. Qualifications: Education:HS Diploma or equivalent preferred. Experience/Basic Knowledge:Job related experience is required (e.g. knowledge of statewide and local public education systems, behavioral health systems specifically serving children with mental health needs and their families. Program management and planning experience required to establish local strategic plans. Experience in social services and/or educational program networking. Required Licenses/Certifications:Prefer a valid driver's license. Obtain a Peer Support Worker certification within one year of employment. Physical Requirements:Must have manual dexterity to enter and retrieve data from a computer. Ability to sit and stand for long periods. Preferences:San Felipe Tribal Member and Keres Speaking Preference. Working Conditions: Works in office. Sits for long periods of time and types. Additional Info: Supervision and Guidelines: No supervisory responsibilities. Incumbent will adhere to all applicable Board and Education guidelines, policies, practices, legislation and regulatory requirements at each school and support agency.

Job DescriptionEducation At Work (E@W) is looking for an Employer Outreach Coordinator to help with our High School Summer Enrichment Internship Program (NM SEIP). This is a seasonal position. E@W has been awarded a contract with the State of New Mexico Public Education Department (NM PED) to provide more than 2,200 internships statewide, with a focus on high-demand industries. In this role, you will work with local and regional government and business leaders to identify and solicit participation from employers. What You'll Do Spread the word: Network with large employers, statewide or regional business and civic associations, chambers of commerce and the like to share the opportunity to host high school interns for an 8-week period over the summer. Utilize digital and in-person opportunities and maintain CRM. Secure commitments for worksites, support onboarding requirements for employers, ensure a smooth transition for high school interns, and a positive experience for employers. During the eight-week summer program, you will visit employer sites to collect information and feedback and support internship coordinators, employer mentors, and supervisors as needed. Work with Senior leadership: Identify opportunities beyond the summer program to be handed off to the Growth & Impact team, escalate challenges to leadership within the NM SEIP program and alert colleagues to superior programs and student outcomes observed on site. Stay organized: develop needed print and digital collateral in partnership with E@W's marketing team; track all employer information and outreach in our HubSpot database. Pitch in: help the team deliver an exceptional program! Take on other tasks as needed. What We're Looking For You possess a people-first mindset: You love building relationships and can communicate clearly. You are mission-driven. You are interested in expanding opportunities for young people and meeting the talent needs of employers in New Mexico. You have some knowledge of the various regional educational and employment strengths and challenges within the state. You have experience staying organized in a fast-paced environment with keen attention to detail. You're a flexible team player who's also confident working independently. Experience with HubSpot or other CRMs is a plus. Education - a bachelor's degree (or working towards) in a related field (such as Business, Nonprofit Management, or Education) or equivalent experience. Ability to travel statewide is required. Why You'll Love This Role You'll gain hands-on experience in marketing, networking, and sales. You'll expand skills in communication, organization, problem-solving, and critical thinking. You'll make an impact by helping more students access opportunities. You will travel and meet people around the state. You'll boost your resume with this important work. This is a full-time, seasonal position (February - June). The listed salary is for the entire season.If you're excited to help students succeed and want a role where your work really matters, we'd love to hear from you! AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment. THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

New Mexico Donor Services (NMDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at NMDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Specifically, people with expertise in communicating in difficult situations and building relationships with patients and their families similar to counseling or patient relations. This position, Family Care Coordinator, will work with organ donor families, hospital personnel, physicians, and other team members from NMDS to work through the donation process for saving lives through organ and tissue donation. Primary work environment is in the hospital setting in Albuquerque and throughout New Mexico hospitals. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. What is a Family Care Coordinator? Family Care Coordinators (FCCs) support and educate the potential donor's next-of-kin regarding donation options. FCCs determine family dynamics and assess the family's understanding of the patient's prognosis to aid in the donation process. They work alongside other clinical team members and hospital staff to be both an advocate for donation and a resource to the donor's family. COMPANY OVERVIEW AND MISSION New Mexico Donor Services is the designated organ procurement organization (OPO) for the state of New Mexico - and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Determines family dynamics and assesses the family's understanding of the patient's prognosis when appropriate to initiate the donation discussion. Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation. Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure. Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary. Visually assesses donors, interpret charts, document information and communicate findings. Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient's current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and acts as a family advocate to the health care team as necessary. Provides education to hospital staff regarding authorization, family care process and donation process. Responsibilities may be affected by increased donor activity. Performs other duties as assigned. The Family Care Coordinator will work between 12 - 15 days per month - and be on call for periods of up to 24 hours. The ideal candidate will have: A bachelor's degree 2 - 4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention Knowledge of medical and legal principles of authorization, donor evaluation, and management. Exceptional teamwork, communication, and conflict management skills. Valid Driver's license with ability to pass MVR underwriting requirements. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Meal Per Diems when actively on cases **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.

At Dungarvin, we are more than a provider of support services-we're a mission-driven team rooted in respect, response and choice. Since 1976, we've been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You'll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services in 15 states, our team is united by a shared commitment to making a real difference-one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone's life. Schedule: Full-time, schedule varies Wage: $17.50/hour Perks/Benefits: * Medical, Vision and Dental Insurance for FT employees * Supplemental Insurance * Flex Spending and HSA Accounts for FT employees * Pet Insurance * Life Insurance * 401 K plan with 3% employer match at one year of services * Paid Time Off accrual - employees who work 40 hours in a 2-week period * PTO Donation * Growth and Development Opportunities * Employee Referral Program * Scheduled pay increases * Employee Assistance Program * Mileage reimbursement * Job mobility options within Dungarvin 15 states of services * T-Mobile, Verizon, Dell, and other National Brand Discounts * Tap Check - access to 50% of your pay before payday * Dedicated training department with paid training Job Description A Residential Coordinator (RC) or Lead DSP is a pivotal position in our homes! The RC is responsible for coordinating a variety of services including but not limited to; individual finances, community integration, program implementation, family involvement, and education/vocational programs. The RC is required to assist the Program Director in maintaining consistency in programming, individual care, and communication with staff and interdisciplinary team members. What You Get to Do: * Assist the Program Director in maintain consistency within the program * Coordinate individual finances * Coordinate community outings and appointments * Provide hands-on assistance, encouragement, mentoring, and guidance. * Ensure the comfort, safety, and personal growth of the individuals we serve. * Assist with daily living tasks such as moving around, getting in and out of bed, dressing, bathing, personal hygiene and more. * Light housekeeping tasks and meal preparation. * Build relationships with persons served and teammates. * Attend special community occasions and fun activities like outdoor walks, games, and social events. * Transport persons served to appointments or other activities outside the home. * Empower people with disabilities to live life to the fullest. * Document progress, milestones, and action steps. Why This Role: * Personal fulfillment, a meaningful career, and the chance to make a difference. * Positively impact someone's life. * Gain health care experience to further your career. * Reliable work schedule. * Varied day-to-day experiences; no two days are the same. * Be crossed trained to work in multiple locations Qualifications What Makes You A Great Fit: * At least 2 years of prior experience working with individuals with disabilities * Person-centered, patient, and kind * Dependable, adaptable, flexible * Observant and detail oriented * Positive role-model for others and able to work on a team * Committed to creating a respectful and collaborative environment * Computer skills for documentation * 18 years or older * High School diploma/GED * Successful clearance of a criminal background check for licensing requirement * Good communication is key in this role. You'll rely on your reading, writing, and communication skills to document care, follow support plans, and collaborate with both internal and external team members Additional Information Dungarvin believes that diversity and inclusion make our organization stronger. Together, we're working to create a culture that supports our employees and the people we serve. We are an affirmative action and equal opportunity employer. 01/02 #DNMJ