Community Outreach Specialist
Service coordinator job in Thibodaux, LA
Community Outreach Specialist
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Community Outreach Specialist (COS) plays a critical role in establishing Upward Healths presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Healths offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.
Skills Required:
Strong verbal communication and persuasive abilities
Excellent interpersonal skills with the ability to build trust and rapport quickly
Strong organizational and multitasking skills to manage a personal caseload efficiently
Self-motivated with the ability to work independently and meet outreach goals
Comfortable with fast-paced environments and adapting outreach methods to various situations
Proficient in using computer systems for documentation, communication, and managing outreach activities
Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings
Fluent in English; Spanish proficiency is a plus
Key Behaviors:
Engagement:
Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.
Resilience:
Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.
Adaptability:
Flexibly adjusts outreach strategies based on the needs and preferences of patients, ensuring effective communication at all times.
Team Collaboration:
Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.
Efficiency:
Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow-ups with patients.
Compassion:
Approaches patient interactions with empathy, ensuring each patient feels heard and understood.
Cultural Competency:
Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.
Competencies:
Communication:
Ability to clearly and persuasively communicate Upward Healths services and benefits to potential patients, making complex information easy to understand.
Patient Engagement:
Skilled in enrolling patients into Upward Healths programs and ensuring they have a smooth onboarding experience.
Customer-Centric:
Always focused on the needs of the patient, ensuring excellent service throughout the outreach process and helping patients access the right services.
Problem Solving:
Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.
Time Management:
Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast-paced environment.
Data Management:
Attention to detail when documenting patient information, ensuring accuracy and timely updates in the companys systems.
Community Knowledge:
Familiarity with local resources and the ability to connect patients to additional community-based services that may be beneficial to their care.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
Upward Health Benefits
Upward Health Core Values
Upward Health YouTube Channel
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ICITAP Global Program Advisor
Service coordinator job in Baton Rouge, LA
Amentum is a premier global services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. Amentum draws from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics. Headquartered in Chantilly, VA., Amentum employs more than 50,000 people on all seven continents.
Amentum is supporting the U.S. Department of Justice (DOJ) in providing specialized training, advisory and mentoring services to host nations under the Criminal Division's International Criminal Investigative Training and Assistance Program (ICITAP). ****************************************
ICITAP is a cornerstone of America's global strategy for combating transnational crime, terrorism, countering trafficking in persons, establishing rule of law and enhancing human rights in developing countries. Amentum is the contract service provider to the DOJ ICITAP and Overseas Prosecutorial Development, Assistance and Training (OPDAT) programs.
**Please Note: This is an Independent Contractor position with Amentum, it should not be considered an employment relationship with Amentum.**
**Position Summary**
The Department of Justice's International Criminal Investigative Training Assistance Program (DOJ/ICITAP), in partnership with the Department of State's Bureau of Counterterrorism (DOS/CT) is implementing several programs across the ICITAP Counterterrorism Operations Unit focused on the following lines of efforts:
- Strengthening the counterterrorism operations of partner nations by increasing the participation of women in CT law enforcement units through strategic tactical and leadership training
- Building responsive and effective prison management systems to repatriate, rehabilitate, reintegrate, and prosecute foreign terrorist fighters
- Continuing efforts to strengthen bilateral and regional capacity for countering malign Iranian influence and Hizballah's activities.
DOJ/ICITAP is seeking an advisor who will be responsible for engaging partner governments to achieve these objectives: (1) strengthen the abilities of partner governments to detect, deter, and respond to terrorism and violent extremism by providing targeted technical, tactical, and leadership training; (2) support organizational change that recognizes the strategic value of women's participation and leadership in law enforcement counterterrorism efforts; and (3) promote the sharing of best practices related to counterterrorism investigations.
This advisor will also provide professional training to partner governments that tailor country specific strategies to promote lasting change from within an agency that will ultimately contribute to the operational effectiveness in combatting transnational crime and terror. This program operates globally, and traveling is expected.
**Job Duties and Responsibilities**
+ Engage with partner countries, organizations, and relevant officials to assess and strengthen bilateral and regional capacity for countering terrorism, countering malign Iranian influence
+ Engage with partner countries and organizations to develop a common understanding of the threat, exchange best practices, and identify gaps and further assistance needs.
+ Facilitate networking opportunities, counterterrorism training, and the advancement of successful women in law enforcement while promoting U.S. counterterrorism efforts abroad.
+ Assess partner country's existing capacity to counterterrorism and the role of women within their policing strategies.
+ Provide partner governments with the knowledge and tools to support organizational change that recognizes the strategic value of women's participation and leadership in law enforcement counterterrorism efforts.
+ Develop and implement curriculum for training on a variety of law enforcement topics, including recruitment/retention, performance standards, interview and interrogation of women and children, and counterterrorism operations.
+ Manage staff and individuals within probations and post monitoring within the host nation by providing best practice principles.
+ Work with local, state, and federal law enforcement agencies to facilitate information sharing, to assist with investigations and to provide guidance on probation and post release monitoring matters, countering Iranian influence and subversion, and women in policing.
+ Instruct on concepts of interviewing and communicating with offenders and others in person, by telephone or by written correspondence in a variety of settings during the supervision period. Visits offenders and others in their homes and in the community for the purpose of verifying and assessing the home situation and the offender's adjustment while under supervision.
+ Provide information on the analysis and interpretation of gathered case information to: a) identify additional information needs; b) assess offender risk; c) create and update a case plan; d) formulate supervision strategies by applying host nation agency policy and procedures, training and experience; e) implements supervision plans and strategies to insure compliance with conditions of supervision and/or to maintain the offender in the community with minimal risk to the public by applying host nation policy and procedure, training and experience.
+ Provide operational assistance via workshops, trainings, equipment donations etc. to bolster counterterrorism skillsets for law enforcement professionals.
+ Facilitate rapid deployment of subject-matter experts to provide technical assistance in the identified partner nation.
+ Maintain documentation, generate reports to summarize activities and report progress (After Action, Quarterly, Bi-weekly, etc.), create and maintain databases for the storage of information and assist in audits.
+ Assist, evaluate, and advise ICITAP and DoS CT with strategy development to promote new and innovative approaches to engage women in counterterrorism.
+ Conduct regular TDY travel to selected countries for country-assessments, training, evaluations, equipment donations, etc.
**Requirements/Qualifications:**
+ Minimum of Bachelor's degree from an accredited institution in international relations, law enforcement, justice studies, women, peace, and security studies, public policy or related field; preferred Master's degree.
+ Minimum ten to fifteen years of experience in law enforcement; senior leadership rank preferred.
+ Intimate knowledge of Hizballah and other Iranian-backed proxies.
+ Knowledge and experience working with capacity building and strategy development in the law enforcement and counter terrorism arena.
+ Experience working overseas with high-ranking senior government officials.
+ Demonstrated ability to liaise effectively with partner governments, foreign officials, and international organizations.
+ Experience working with professional development networks in law enforcement.
+ Familiarity and experience with UNSCR 1325 Resolution on Women, Peace and Security;
+ At least one-year experience with a focus on training and/or curriculum development, and/or mentoring and advising in international missions, such as other State Department, UN, NATO, and/or OSCE missions;
+ Proven ability to exercise a high degree of professional judgement and diplomacy at all times;
+ Willingness to travel overseas to high-risk areas for TDY assignments (3-6 months);
+ Experience working in rapidly changing environments and flexibility.
+ Clearable: Must be able to obtain and maintain a (Public Trust Waiver) US Government Clearance. Note: US Citizenship is required to obtain a (Public Trust Waiver) Clearance.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
Pre-Service Coordinator
Service coordinator job in Baton Rouge, LA
Full-time Description
Responsible for obtaining all pre-service documentation from various sources and verifying all the necessary information, such as insurance, diagnosis, and codes, for accuracy. Interview patients to discuss their financial obligations, collect current and past-due money, set up payment plans, and register patients.
Receive information regarding proposed services via phone, fax, email, or in person.
Verify insurance benefits with proper diagnosis and procedure codes by:
Accessing Groupcast, Passport, online insurance verification websites, or any other way possible.
Contact the insurance companies and governmental payors before the patient's services are scheduled to verify coverage and confirm the patient's responsibility.
Document findings by keying in the computer system and any applicable forms.
Counsel patient about coverage and patient responsibility by:
One-on-one conversation with the patient.
Phone call to the patient.
If the patient understands and agrees with patient responsibility and payment arrangements are made, the procedure can be scheduled and documented in the computer system.
Contact the clinic for any authorization or pre-cert information needed for a claim by:
Calling or emailing the appropriate office/person at the clinic for authorizations and pre-certifications
Documents all information on the patient's account in the computer system.
Pre-register or register the patient:
Responsible for obtaining all financial, demographic, and medical data for patient billing and creating an account for the patient.
Schedules patients for the appropriate procedure at the time available and convenient for the patient.
Assists the pre-admission nurse by ensuring all necessary documentation (i.e., physician orders, consents, precepts) has been obtained from the referring physician's office or another healthcare provider. Documents accordingly.
In conjunction with the PAT nurse, will interact and coordinate pre-op testing with ancillary departments in or out of the facility.
Educate the patient on the medication list and other physician preferences.
Notifies the Surgical Services Director and Patient Access Supervisor of any unusual cases or extenuating circumstances and any changes in the schedule for the following day.
Interacts professionally with patients, families, and other healthcare team members positively and courteously.
Provide backup for other departmental positions as needed.
Maintains a secure environment to protect patient information.
Performs other duties as assigned by the Patient Access Supervisor and Revenue Cycle Director.
As an employee of SHOLA, you are responsible for ensuring we comply with all federal and state privacy protection laws and regulations (HIPAA). You must recognize protected health information (PHI) that requires protection, determine when it is permissible to access, use, or disclose PHI, and reduce the risk of impermissible access to, use, or disclosure of PHI.
Exceptional patient satisfaction is the expected culture at SHOLA. Each employee is responsible for delivering exceptional patient satisfaction in all encounters with patients, families, and visitors. You are responsible for always holding yourself and your peers accountable for providing excellent patient satisfaction.
As an employee of SHOLA, you are responsible for ensuring we comply with all federal and state privacy protection laws and regulations (HIPAA). You must recognize protected health information (PHI) that requires protection, determine when it is permissible to access, use, or disclose PHI, and reduce the risk of impermissible access to, use, or disclosure of PHI.
Exceptional patient satisfaction is the expected culture at SHOLA. Each employee is responsible for delivering exceptional patient satisfaction in all encounters with patients, families, and visitors. You are responsible for always holding yourself and your peers accountable for providing excellent patient satisfaction.
The statements mentioned above outline the general duties necessary to describe the essential functions of this position. However, they are not meant to be considered a comprehensive description of all the work requirements that may be inherent in the position.
Requirements
Education: High school education or equivalent with two (2) years of college preferred.
Experience: At least two (2) years of experience in a healthcare scheduling setting is preferred, with additional experience in registration, insurance verification, and extensive customer service skills.
Licenses/Certificates:
Special Skills: At least two (2) years of experience in a healthcare setting, with a preference for healthcare scheduling and additional experience in customer service. Extensive customer service experience in a healthcare setting, preferably scheduling. Must know and decipher medical CPT codes and procedures.
Reports To: Patient Access Supervisor
Positions reporting directly to this position: None
Marketing Outreach Specialist
Service coordinator job in Baton Rouge, LA
Join CareSouth as a Full-Time Marketing Operations Specialist, where your contributions directly impact the health care landscape in Baton Rouge, LA 70806. This onsite position offers a dynamic environment to harness your skills in a relaxed yet high-performance culture. You will collaborate with innovative minds, driving creative strategies that elevate our brand and enhance community engagement. Your role will empower you to solve marketing challenges effectively while ensuring safety and excellence in every campaign.
If you're passionate about making a difference in the healthcare industry and thrive in a professional setting that values integrity and empathy, this is the place for you. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Seize the opportunity to shape the future of health care marketing with CareSouth.
Your day to day as a Marketing Operations Specialist
As a Full-Time Marketing Operations Specialist at CareSouth, the sky is truly the limit. You will have the freedom to unleash your creativity and devise imaginative marketing strategies that resonate within the Baton Rouge community. Your role will empower you to explore innovative avenues to effectively communicate our healthcare services, ensuring that we meet the diverse needs of our population.
With endless opportunities to impact public health positively, you will craft campaigns that not only elevate our brand but also foster community engagement, all while upholding our core values of empathy, integrity, and excellence. At CareSouth, your vision can translate into actionable solutions that truly make a difference in people's lives.
Are you the Marketing Operations Specialist we're looking for?
To thrive as a Full-Time Marketing Operations Specialist at CareSouth, you must be an outgoing and organized self-starter, capable of managing multiple projects simultaneously. Your strong communication skills will be essential in building relationships within the community and fostering collaboration with team members. A combination of relevant experience and educational background will set you apart, as you will need to leverage various marketing software and tools to execute your strategies effectively. Proficiency in digital marketing platforms, CRM systems, and analytics tools will also be key in tracking campaign performance and optimizing efforts. A creative mindset paired with a detail-oriented approach will enable you to craft compelling marketing materials that resonate with our target audience, ensuring that you successfully address the healthcare needs of the community we serve.
Knowledge and skills required for the position are:
Must be an outgoing and organized self-starter with a combination of related experience and educational background.
Are you ready for an exciting opportunity?
If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!
Residency Program Coordinator
Service coordinator job in Baton Rouge, LA
What Makes Us Different? At FMOL Health, we offer you so much more than just a job in the healthcare industry. We offer career opportunities for people who have a calling to share their gifts and talents as part of our healing ministry. As a Catholic hospital, we are here to create a spirit of healing. We offer you something special - the chance to do God's work by helping to serve people in need throughout our community, every day.
Job Summary
Responsible for the day-to-day management of the residency program by ensuring that regulatory and accreditation standards are met and activities that support the program are established.
Minimum Requirements
Experience - 3 years relevant experience in medical education or healthcare setting
Education - Bachelors Degree
Apply now! Here, you are more than an employee. You are a team member, a co-worker, our friend and part of our family. Our healthcare team is working together to heal this community one patient at a time!
Responsibilities
* Program Management and Daily Operations
* Manages and coordinates the daily operations and logistics for specific residency program. - Provides ongoing support for all residents including distribution of pagers, badges, meal tickets, computer support, etc. - Responsible for the necessary administrative paperwork, records, and complex filing systems to support the program. Also implements and updates program databases. - Responds to inquiries regarding residency, fellowship, student rotations, and other training issues. - Provides administrative support to Program Director as needed.
* Maintains accurate records of residents, and where appropriate, reports through the Intern Resident Information System (IRIS) to CMS: - Credentialing: Coordinates credentialing requirements of all initial appointments including those of affiliated institutions for off-site and elective rotations. Maintains knowledge of current medical licensure requirements, immigrations policies, ACGME accreditation and institutional requirements. - Training records: prior training, resident rotations, - Leave/vacation: resident leaves of absence, resident vacation, etc. - Evaluation forms: distributes, collects and tabulates all evaluation forms regarding resident rotations and faculty and compiles/generates feedback for appropriate follow-up and reporting. - Professional memberships: arranges faculty and resident memberships to professional organizations.
* Actively participates in resident recruitment and on-boarding process. - Attends residency fairs, visits and/or communication with medical schools, etc. - Evaluates applications for completeness, schedules interviews, corresponds with applicants as necessary, gathers interview summary information, and submits NRMP rank order lists. - Plans, organizes and schedules program specific new resident orientation.
* Performs various managerial functions for the program
* Maintains program budget including projections of future needs.
* Coordinates yearly revision of residency program handbook and assists in implementation of new policies and procedures as appropriate. Informs residents, faculty, staff of new policies and procedures.
* Quality
* Maintains compliance with accreditation requirements of governing agencies. Compiles, updates, and submits reports to ACGME and other professional organizations as required. Compiles, tabulates and reports data for surveys, questionnaires, census reports, accreditation reports and other forms and documents required by internal and external agencies.
* Collaboration and Partnership
* Works closely with Marketing to develop and revise brochures and printed materials to represents programs image and exposure. Responsible for program webpage maintenance.
* Coordinates functions the program: - Assists Program Director in planning and implementation of faculty development activities. - Organizes and coordinates all residency program social events. - Coordinates preparation for accreditation site visits for the residency program. - Makes arrangements for physical locations of testing, securing of test materials, notification of time and place, and notification of clinical services regarding absence of resident coverage. - Coordinates Grand Rounds to include scheduling speakers, arranging speakers travel and accommodations and coordinates Grand Round presentations. - Conducts resident duty hour surveys.
* Coordinates with Program Director, Chief Residents and others to maintain and distribute rotation and conference schedules, call schedules, vacation/leave schedules and meeting schedules.
* Serves as liaison with other departments and affiliated institutions.
* Other Duties As Assigned
* Performs other duties as assigned or requested.
Qualifications
* 3 years relevant experience in medical education or healthcare setting
* Bachelors Degree
Community Outreach Coordinator - FMOL PACE Baton Rouge
Service coordinator job in Baton Rouge, LA
Work under the supervision of the Senior Director with guidance from the Leadership Team to coordinate community outreach efforts in alignment with Franciscan PACE, Inc.'s mission and objectives. Develop and maintain community partnerships while overseeing programs aimed at engaging and educating the Baton Rouge and Lafayette communities.
Experience: 3 years in a marketing field
Education: Required: Bachelor's Degree in Business, Marketing, or Graphic Design or Graphics/Marketing certification
Knowledge/Skills/Abilities: Graphic design, photography, multi-tasking, prioritize tasks, creativity, computer skills
Coordinate and participate in community outreach activities in Baton Rouge and Lafayette educating community partners on Pace programs and services including but not limited to health fairs, presentations to church groups, discharge planners, senior housing residents, and Adult Day Health Centers.
Serve as a liaison with senior leadership, contributing to the development of outreach strategies and materials. Coordinate service delivery, provide comprehensive outreach support, and manage photo and video assets.
Embrace and advance the FMOLHS and Franciscan PACE mission by ensuring all partnerships are consistent with the mission and implemented to achieve its goals.
Develop outreach concepts and communication materials, such as brochures, fliers, posters, and advertisements, ensuring they resonate with target communities.
Oversee website content management, as well as manage and oversee all social media pages, including compiling and sharing analytics monthly and creating monthly social media calendars, with the support of FMOLHS Marketing.
Serves as a supportive resource to marketing and the community, offering assistance and acting as a liaison, connecting with community resources and partners. Demonstrates a solid understanding of various marketing strategies, including traditional, digital, and SEO approaches, while providing tracking and monthly reports on marketing campaigns to the Senior Director and/or Leadership Team.
Consistently responds to all requests that support the high performing organization to achieve its goals and in alignment with the organizations mission and core values.
All other duties as assigned.
Auto-ApplyCommunity Outreach Coordinator - FMOL PACE Baton Rouge
Service coordinator job in Baton Rouge, LA
Work under the supervision of the Senior Director with guidance from the Leadership Team to coordinate community outreach efforts in alignment with Franciscan PACE, Inc.'s mission and objectives. Develop and maintain community partnerships while overseeing programs aimed at engaging and educating the Baton Rouge and Lafayette communities.
Experience: 3 years in a marketing field
Education: Required: Bachelor's Degree in Business, Marketing, or Graphic Design or Graphics/Marketing certification
Knowledge/Skills/Abilities: Graphic design, photography, multi-tasking, prioritize tasks, creativity, computer skills
Coordinate and participate in community outreach activities in Baton Rouge and Lafayette educating community partners on Pace programs and services including but not limited to health fairs, presentations to church groups, discharge planners, senior housing residents, and Adult Day Health Centers.
Serve as a liaison with senior leadership, contributing to the development of outreach strategies and materials. Coordinate service delivery, provide comprehensive outreach support, and manage photo and video assets.
Embrace and advance the FMOLHS and Franciscan PACE mission by ensuring all partnerships are consistent with the mission and implemented to achieve its goals.
Develop outreach concepts and communication materials, such as brochures, fliers, posters, and advertisements, ensuring they resonate with target communities.
Oversee website content management, as well as manage and oversee all social media pages, including compiling and sharing analytics monthly and creating monthly social media calendars, with the support of FMOLHS Marketing.
Serves as a supportive resource to marketing and the community, offering assistance and acting as a liaison, connecting with community resources and partners. Demonstrates a solid understanding of various marketing strategies, including traditional, digital, and SEO approaches, while providing tracking and monthly reports on marketing campaigns to the Senior Director and/or Leadership Team.
Consistently responds to all requests that support the high performing organization to achieve its goals and in alignment with the organizations mission and core values.
All other duties as assigned.
Auto-ApplyService Coordinator
Service coordinator job in Hammond, LA
Metro Building Services, headquartered in Mississippi with locations in Louisiana, Metro Mechanical, is a full-service commercial HVAC/Mechanical systems provider that offers Design, Fabrication, Installation, Service, and Maintenance for HVAC, Plumbing, and Building Automation.
We are looking for a Service Coordinator to join our Hammond, LA team!
Main Responsibilities:
Greet all visitors courteously, determining their needs and directing them to the proper departments.
Dispatch service technicians and schedule team labor for maintenances and/or repairs.
Gather required service work order information to include but not limited to: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure.
Gather details such as operating conditions at the time the complaint/failure occurred.
Process work orders from beginning to final review to include verbiage and tool/misc./part changes.
Provide administrative support to team members as needed.
Assist and support other team members when needed or in their absence.
Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers.
Maintain company confidentiality.
Attend and participate in all meetings, training, and activities as required.
Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
Preferred Experience:
At least 2 years of experience in the HVAC industry, preferably in dispatching or equivalent.
At least 1 year of customer service experience.
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APPLY TODAY!
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Community Outreach Coordinator - FMOL PACE Baton Rouge
Service coordinator job in Baton Rouge, LA
Work under the supervision of the Senior Director with guidance from the Leadership Team to coordinate community outreach efforts in alignment with Franciscan PACE, Inc.'s mission and objectives. Develop and maintain community partnerships while overseeing programs aimed at engaging and educating the Baton Rouge and Lafayette communities.
* Coordinate and participate in community outreach activities in Baton Rouge and Lafayette educating community partners on Pace programs and services including but not limited to health fairs, presentations to church groups, discharge planners, senior housing residents, and Adult Day Health Centers.
* Serve as a liaison with senior leadership, contributing to the development of outreach strategies and materials. Coordinate service delivery, provide comprehensive outreach support, and manage photo and video assets.
* Embrace and advance the FMOLHS and Franciscan PACE mission by ensuring all partnerships are consistent with the mission and implemented to achieve its goals.
* Develop outreach concepts and communication materials, such as brochures, fliers, posters, and advertisements, ensuring they resonate with target communities.
* Oversee website content management, as well as manage and oversee all social media pages, including compiling and sharing analytics monthly and creating monthly social media calendars, with the support of FMOLHS Marketing.
* Serves as a supportive resource to marketing and the community, offering assistance and acting as a liaison, connecting with community resources and partners. Demonstrates a solid understanding of various marketing strategies, including traditional, digital, and SEO approaches, while providing tracking and monthly reports on marketing campaigns to the Senior Director and/or Leadership Team.
* Consistently responds to all requests that support the high performing organization to achieve its goals and in alignment with the organizations mission and core values.
* All other duties as assigned.
Experience: 3 years in a marketing field
Education: Required: Bachelor's Degree in Business, Marketing, or Graphic Design or Graphics/Marketing certification
Knowledge/Skills/Abilities: Graphic design, photography, multi-tasking, prioritize tasks, creativity, computer skills
Auto-ApplyParts & Service Coordinator, Heavy Equipment
Service coordinator job in Gonzales, LA
The Parts and Service Coordinator is responsible for coordinating parts orders, scheduling service appointments, maintaining inventory, writing work orders, and ensuring seamless communication between customers, technicians, and vendors. This position reports to the Branch Manager.
BRANCH: Gonzales, Louisiana
TYPE: Full-Time, Permanent
COMPENSATION:
Competitive Salary plus Quarterly Bonus Opportunity
Exceptional Health and Welfare Benefits
Vacation, Paid Personal Days & Paid Holidays
401(k) Company Match
POSITION RESPONSIBILITIES:
Serve as the primary point of contact for service-related inquiries, managing incoming calls and emails, and proactively updating customers on the status of service and parts requests.
Open and close work orders in accordance with established internal procedures and timelines.
Prepare, review, and present accurate service and parts quotations to customers.
Maintain and update work orders to ensure complete and accurate billing of all applicable items.
Support shipping and receiving activities for parts orders, ensuring timely and accurate processing.
Conduct inventory checks and cycle counts to maintain stock accuracy and availability.
Input and update part details within work orders to reflect current and correct information.
Generate purchase orders for external customer requests, ensuring alignment with procurement protocols.
Provide cross-functional support to both the Parts and Service departments as needed.
Address customer concerns promptly and professionally, escalating issues when necessary to maintain strong customer relationships.
Perform additional duties and special projects as assigned by management.
POSITION REQUIREMENTS/QUALIFICATIONS:
Education/ Certification:
High School Diploma, GED or equivalent
Valid driver's license with a clean driver's abstract
Must be able to pass a pre-employment background check
Experience:
2+ years' experience in a Parts or Service Writer role within a Truck/Heavy Equipment or Automotive Dealership environment
Experience preparing quotes and opening/ closing work orders
Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
Previous or relevant experience may include Parts Counterperson, Clerk, Advisor, Service Writer, Coordinator, Administrator etc.
Travel Expectations
:
2% - 5% - local deliveries or pick-ups as needed
ABOUT YOU:
Ability to work within a fast-paced environment
Ability to organize, multitask and plan work efficiently
Positive and collaborative attitude
Good verbal and written communication, with strong customer service skills
Our Core People Values:
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
WHO WE ARE:
As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.
JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.
JJE is a proud subsidiary of Federal Signal Corporation (NYSE: FSS)
_____________________________________________________________________________________
If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify Human Resources in advance and we will provide applicable accommodation.
#USALHPJ
Auto-ApplyLife Enrichment Coordinator- Full Time
Service coordinator job in Baton Rouge, LA
St. James Place is committed to having a workplace culture where people love to come to work, feel appreciated, continue to grow and find meaning in their work. Are you looking for an opportunity that allows you to contribute your talent and passion while providing Joyful Service? St. James Place is the right opportunity for you.
Schedule: Full-time: 8:00am - 5:00pm Monday - Friday
Job Duties
Under the direction of the Life Enrichment and Community Relations Manager, the Life Enrichment Coordinator is responsible for coordinating, implementing and recording the activities and recreation programming for the residents of Independent Living in accordance with policies and procedures, current federal, state and local standards, guidelines and regulations. Other duties include:
Activity Coordination and Administration Support
Coordinates and organizes the activity & life enrichment programs of Independent Living in accordance with the vision and mission of St. James Place.
Performs administrative functions such as completing necessary forms and reports and submits them to the Life Enrichment Manager as required.
Assists with budget maintenance for the activity program.
Prepares and posts calendar of activities.
Coordinates with other activity and life enrichment programming staff to find resolution to problems or improve services.
Coordinates travel arrangements & scheduling of outside guests or families for activities or events.
Activity Program Implementation
Schedules and performs life enrichment activities with the residents.
Coordinates staff and volunteers needed in fulfillment of activity events.
Evaluates safe work & activity practices & ensures resident safety, security & rights at all times.
Visits residents and accesses the need for activities that will fulfill their individual needs.
Motivates residents and encourages participation in events and activities.
Keeps records of residents' activity attendance, noting any progress, decline, or other changes.
Reports any concerns regarding staffing issues, programming, or resident changes to the Life Enrichment Manager.
Leadership & Teamwork
Develops and maintains a good rapport with all staff to ensure that a team effort is achieved in developing a comprehensive plan of activities that coincide with resident needs.
Provides training to staff and volunteers as required.
Facilitates, attends and participates in various departmental and management meetings as required.
Provides written and or oral reports of the programs and activities as required.
Meets with staff on a regular basis to develop, conduct and evaluate activities.
Participates in continuing education opportunities for personal growth and professional development.
Qualifications
Minimum high school diploma or GED
Experience in a social or recreation program, preferably in a CCRC program preferred.
Preferred qualifications would include Resident Activities Director (RAD) Certification or willingness to obtain certification, degree in therapeutic recreation or NAAP certification.
Proficient computer skills - Microsoft Office, Publisher
Physical Requirements: Ability to stand and walk for extended periods; ability to utilize proper body mechanics.
Benefits
Dental Insurance Health Insurance Life Insurance Vision Insurance Voluntary Insurances Option
Short-term Disability Insurance Vacation/Sick/Holidays EEO Statement: St. James Place is an Equal Opportunity Employer and will recruit, hire, promote, and train for all jobs without regard to race, color, religion, sex, origin, age, disability, or Veteran status.
BRCO Support - Coordinator 1
Service coordinator job in Baton Rouge, LA
Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attach the required documents in order to be considered for employment.
Department
OPH-Bureau of Regional and Clinical Operations
Job Summary
Job Description
* Coordinates administrative and support functions for the Bureau of Regional & Clinical Operations (BRCO).
* Assists with calendar management for key staff, meeting arrangements; photocopying; drafting emails/memos, recording meeting notes, routine answering and routing of telephone calls and emails; assisting with printing and mailing projects and database compilation and entry.
* Assists with travel arrangements, authorizations, and expense accounts.
* Functions as the primary LA GOV purchasing agent, handles and tracks purchase card transactions, ensures invoices are entered in system and paid.
* Assists with obtaining and comparing acquisition specifications.
* Makes recommendations for purchasing decisions.
* Monitors and maintains equipment service contracts on equipment such as printers, facsimile machines, renewal and updating maintenance agreements, contacting service providers, and verifying work completion.
* Supports all inventory and surplus processes for both Programs including but not limited to: surplus preparation, equipment availability notifications, data entry, and preparation of transfer detail reports and reviews and verifies annual property and inventory control reports from Louisiana Department of Health (LDH) Operations and provides completed forms and reports back to Operations and Support.
* Conducts safety inspections, quarterly safety meetings and communications with Bienville Building Management as it relates to safety drills and routine maintenance service requests.
* Maintains the Employee Emergency Database.
* Other tasks as assigned.
QUALIFICATIONS
REQUIRED:
* Bachelor's degree, or Associate's degree plus 3 years of professional experience, or 6 years of professional work experience.
* Must have experience using MS Office products (e.g. Outlook, Excel, PowerPoint)
* Excellent analytical and critical thinking skills; effective organizational and time management skills.
* Great attention to detail and follow up.
* Ability to manage projects, assignments, and competing priorities.
* Proficient in the use of Zoom, Teams, and Microsoft Office, including but not limited to Outlook, Word, and Excel.
DESIRED:
* Advanced degree.
* Minimum 1 year professional experience performing administrative functions within an office environment or health care field.
* Minimum 1 year professional experience with creating data reports.
* Minimum 1 year professional experience with project or program coordination.
* Relevant industry certifications.
Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
* Detailed resume listing relevant qualifications and experience;
* Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
* Names and contact information of three references;
Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.
The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.
Auto-ApplyChild Nutrition Program Positions and Substitutes
Service coordinator job in New Roads, LA
Food Service Substitute FLSA: Non-Exempt QUALIFICATIONS: * Current TB test * Ability to read & communicate in English * Food Handlers Certification * Ability to accurately count, weigh & measure * Ability to follow instructions & take initiative in performance of assigned tasks
* Physical ability to walk, stoop, stand, twist & squat on a constant basis
* Lift a minimum of 51 pounds to 33 inches occasionally
ENVIRONMENTAL REQUIREMENTS:
* Must work in a hot, humid environment
* Must work in a cold, or below zero environment for short periods
REPORTS TO: Food Service Manager
ESSENTIAL JOB FUNCTIONS:
* Complete tasks that are assigned by the cafeteria manager.
* Serve food to students and staff.
* Prepare food per recipe.
* Appropriately clean all cooking utensils.
* Effectively use equipment to prepare food as directed.
* Assist in total kitchen clean up.
* Performs all tasks in accordance with HACCP guidelines.
OTHER JOB FUNCTIONS:
* Reports to work at scheduled time with proper uniform & appropriately groomed.
* Adheres to all school district rules & building rules & regulations.
* Utilizes proper hand washing techniques.
* Participates in meetings, training sessions & seminars as scheduled.
* Completes other tasks as assigned.
HEAD START PROGRAM SUBSTITUTE WORKER APPLICATION
Service coordinator job in Baton Rouge, LA
For a description, visit PDF: ******************** brla. gov/ess/EmploymentOpportunities/~/DocumentViewer.
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PowerSchool SIS Coordinator
Service coordinator job in Baton Rouge, LA
Full-time Description
The PowerSchool SIS Coordinator is responsible for managing and maintaining the student information system (SIS) across all three campuses. This role ensures accurate student data entry and seamless integration between academic, attendance, and operational systems. The ideal candidate is detail-oriented, tech-savvy, and experienced with PowerSchool in a K-8 or charter school environment.
Key Responsibilities
Serve as the primary PowerSchool administrator for all three campuses.
Maintain accurate student enrollment, attendance, grades, schedules, and demographic data.
Create and manage user accounts, access permissions, and security settings.
Support teachers and staff with PowerSchool features, troubleshooting, and data entry.
Coordinate with campus staff to ensure timely updates for report cards, schedules, and testing rosters.
Collaborate with the Academics, IT, and Operations teams to ensure seamless integration between PowerSchool and all testing platforms (e.g., Clever, Aimsweb, NWEA, DRC, etc.).
Work Environment & Schedule
Full-time, year-round position.
Travel between campuses may be required as needed.
Occasional extended hours during reporting periods or school startup.
Requirements Qualifications
Associate's or Bachelor's degree preferred (Education, Data Management, Information Systems, or related field).
Strong understanding of student data workflows (enrollment, scheduling, grading, attendance).
Proficiency in Excel/Google Sheets and familiarity with state reporting requirements.
Excellent communication, problem-solving, and organizational skills.
Ability to multitask and prioritize across multiple campuses.
Marketing Outreach Specialist
Service coordinator job in Baton Rouge, LA
Job Description
Join CareSouth as a Full-Time Marketing Operations Specialist, where your contributions directly impact the health care landscape in Baton Rouge, LA 70806. This onsite position offers a dynamic environment to harness your skills in a relaxed yet high-performance culture. You will collaborate with innovative minds, driving creative strategies that elevate our brand and enhance community engagement. Your role will empower you to solve marketing challenges effectively while ensuring safety and excellence in every campaign.
If you're passionate about making a difference in the healthcare industry and thrive in a professional setting that values integrity and empathy, this is the place for you. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Seize the opportunity to shape the future of health care marketing with CareSouth.
Your day to day as a Marketing Operations Specialist
As a Full-Time Marketing Operations Specialist at CareSouth, the sky is truly the limit. You will have the freedom to unleash your creativity and devise imaginative marketing strategies that resonate within the Baton Rouge community. Your role will empower you to explore innovative avenues to effectively communicate our healthcare services, ensuring that we meet the diverse needs of our population.
With endless opportunities to impact public health positively, you will craft campaigns that not only elevate our brand but also foster community engagement, all while upholding our core values of empathy, integrity, and excellence. At CareSouth, your vision can translate into actionable solutions that truly make a difference in people's lives.
Are you the Marketing Operations Specialist we're looking for?
To thrive as a Full-Time Marketing Operations Specialist at CareSouth, you must be an outgoing and organized self-starter, capable of managing multiple projects simultaneously. Your strong communication skills will be essential in building relationships within the community and fostering collaboration with team members. A combination of relevant experience and educational background will set you apart, as you will need to leverage various marketing software and tools to execute your strategies effectively. Proficiency in digital marketing platforms, CRM systems, and analytics tools will also be key in tracking campaign performance and optimizing efforts. A creative mindset paired with a detail-oriented approach will enable you to craft compelling marketing materials that resonate with our target audience, ensuring that you successfully address the healthcare needs of the community we serve.
Knowledge and skills required for the position are:
Must be an outgoing and organized self-starter with a combination of related experience and educational background.
Are you ready for an exciting opportunity?
If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!
EPO Support - Coordinator 3
Service coordinator job in Baton Rouge, LA
Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attach the required documents in order to be considered for employment.
Department
Medicaid Support
Job Summary
Job Description
* Serve as liaison between LDH and facilities statewide that have elected to participate as outstation sites by negotiating Memorandums of Agreement (MOA) and ensuring that all required agreements and certificates are complete prior to implementation.
* Manually create Outstation invoices for host site(s) and resolve outstanding balances due to late payments.
* Coordinate with Eligibility Field Operations to provide required training for outstation sites.
* Coordinate outstation site inspections by regional staff.
* Coordinate with DHH IT to ensure systems at outstation sites are properly configured.
* Serve as the intermediary between Medicaid and facility management staff to conduct periodic monitoring and evaluate performance of outstation sites.
* Review reports in order to identify deficiencies, suggest corrective action as appropriate, and implement policies and procedures as defined.
* Implement corrective action when necessary to address any deficiencies identified as the result of failure to meet performance benchmarks or failure to adhere to policies and procedures.
* Review communications received and respond as appropriate; Independently respond to questions and concerns from outstation staff and facility managers.
* Remain current on policy, procedure, and programmatic changes to ensure that all applicable state and federal rules are appropriately applied.
* Communicate and coordinate with eligibility field staff regarding policies and procedures related to participation and enrollment in the outstation program.
* Monitor OSS and Outstation program email accounts and respond to all inquiries received in a timely manner.
* Make recommendations regarding system enhancements to improve the process for participating hospitals and providers.
* Lead process improvement initiatives improve procedures, increase efficiency, and meet changes in law and policy.
* Consult with programmers on maintenance of current systems and ensure the process produces accurate results.
* Consult with programmers during the development and maintenance of the Medicaid Modernization unit to ensure the process produces accurate results.
* Manage and coordinate with EPO program monitors to ensure a presence is available and accessibility to services is communicated to all resources across programs and that partners are knowledgeable of policies, programs, and how to access benefits.
* Monitor the OSS payment file run and assist in resolved errors associated with each run. Resolve payment issues by coordinating with the Departments Fiscal Intermediary and/or the Office of Management and Finance (OMF) and assist vendors with LaGOV registration.
* Other tasks as directed.
REQUIRED QUALIFICATIONS:
* Bachelor's degree or 6 years of professional work experience in lieu of degree.
* Minimum two years of experience in managing projects.
* Excellent analytical skills, effective organizational and time management skills.
* Great attention to detail and follow‐up and excellent verbal/written communications skills.
* Proficient in Microsoft Office programs.
DESIRED QUALIFICATIONS:
* Advanced degree
* Minimum three years of professional experience in dealing with federal/state health care programs.
* Minimum three years of professional experience in health care field or Medicaid program support.
* Minimum three years of professional experience managing projects.
* Minimum three years of professional experience with the OSS payment file process.
Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
* Detailed resume listing relevant qualifications and experience;
* Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
* Names and contact information of three references;
Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.
The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.
Auto-ApplyCommunity Outreach Specialist
Service coordinator job in Ponchatoula, LA
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health's presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Health's offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.
Skills Required:
Strong verbal communication and persuasive abilities
Excellent interpersonal skills with the ability to build trust and rapport quickly
Strong organizational and multitasking skills to manage a personal caseload efficiently
Self-motivated with the ability to work independently and meet outreach goals
Comfortable with fast-paced environments and adapting outreach methods to various situations
Proficient in using computer systems for documentation, communication, and managing outreach activities
Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings
Fluent in English; Spanish proficiency is a plus
Key Behaviors:
Engagement:
Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.
Resilience:
Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.
Adaptability:
Flexibly adjusts outreach strategies based on the needs and preferences of patients, ensuring effective communication at all times.
Team Collaboration:
Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.
Efficiency:
Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow-ups with patients.
Compassion:
Approaches patient interactions with empathy, ensuring each patient feels heard and understood.
Cultural Competency:
Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.
Competencies:
Communication:
Ability to clearly and persuasively communicate Upward Health's services and benefits to potential patients, making complex information easy to understand.
Patient Engagement:
Skilled in enrolling patients into Upward Health's programs and ensuring they have a smooth onboarding experience.
Customer-Centric:
Always focused on the needs of the patient, ensuring excellent service throughout the outreach process and helping patients access the right services.
Problem Solving:
Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.
Time Management:
Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast-paced environment.
Data Management:
Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company's systems.
Community Knowledge:
Familiarity with local resources and the ability to connect patients to additional community-based services that may be beneficial to their care.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
Upward Health Benefits
Upward Health Core Values
Upward Health YouTube Channel
Discharge Coordinator 2
Service coordinator job in Baton Rouge, LA
The Discharge Coordinator is responsible for assisting Social Workers and Counselors with Discharge Planning clerical/administrative duties and responsibilities that include making phone calls, faxing, emailing, scheduling appointments for patients, transportation arrangements, completion of forms with patients/families. This position falls under the Director of Social Services; however, task assignments may be made by social workers and counselors with oversight by Director of Social Services. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological development).
Responsibilities
* OPERATIONS AND PERFORMANCE MANAGEMENT
* Call providers or agencies to schedule intake appointment or follow up appointments for discharged patients
* Schedule any transportation needs for the discharged patients
* Complete any application paperwork. (nursing home, facility, social security, Medicaid)
* Send complete referral packets to providers for potential placement options
* Follow up on referrals/faxed packets to all facilities and Nursing Homes.
* Send History and Physical (Psych Eval) and Discharge Summary within 24 hours to Next Level of Care
* Complete all required documents and send this and H&P (Psychiatric Evaluation), and Discharge Summary to the Next Level of Care
* Attend treatment team meetings, if indicated, to gather information for discharge planning purposes.
* Complete LOCET and PASRR for nursing home referrals and submit it to appropriate entity when indicated. Follow up on status of these documents
* Coordinate and arrange for ordering DME equipment that has been ordered for patients who are discharging
* DOCUMENTATION
* Document all actions and contacts in EPIC, i.e. appointments, faxing, phone calls, etc.
* Document in Notes Section that all information, including H&P and Discharge Summary has been sent to the Next Level of Care within 24 hours of discharge
* Document all appointment information including who, time and date of the appointments and address and phone number of the appointment person or facility
* Place all paper forms in the Patient chart so that they can be scanned into the EMR
* COMMUNICATION, PARTNERSHIP, AND COLLABORATION
* Contact family or talk with patient to get Release of Information signed for after care appointments
* Communicate with Social Services and keep them informed regarding any placement information
* Assist Social Services with other duties as assigned within your scope of practice
* OTHER DUTIES
* Other duties as assigned
Qualifications
* Bachelors Degree
* Very good organizational/prioritization skills, ability to multitask and work fast; ability to work well with others; excellent oral and written communication skills. Must be computer literate and have ability to learn and navigate and document in electronic medical records.
Community Outreach Specialist
Service coordinator job in Thibodaux, LA
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health's presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Health's offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.
Skills Required:
Strong verbal communication and persuasive abilities
Excellent interpersonal skills with the ability to build trust and rapport quickly
Strong organizational and multitasking skills to manage a personal caseload efficiently
Self-motivated with the ability to work independently and meet outreach goals
Comfortable with fast-paced environments and adapting outreach methods to various situations
Proficient in using computer systems for documentation, communication, and managing outreach activities
Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings
Fluent in English; Spanish proficiency is a plus
Key Behaviors:
Engagement:
Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.
Resilience:
Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.
Adaptability:
Flexibly adjusts outreach strategies based on the needs and preferences of patients, ensuring effective communication at all times.
Team Collaboration:
Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.
Efficiency:
Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow-ups with patients.
Compassion:
Approaches patient interactions with empathy, ensuring each patient feels heard and understood.
Cultural Competency:
Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.
Competencies:
Communication:
Ability to clearly and persuasively communicate Upward Health's services and benefits to potential patients, making complex information easy to understand.
Patient Engagement:
Skilled in enrolling patients into Upward Health's programs and ensuring they have a smooth onboarding experience.
Customer-Centric:
Always focused on the needs of the patient, ensuring excellent service throughout the outreach process and helping patients access the right services.
Problem Solving:
Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.
Time Management:
Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast-paced environment.
Data Management:
Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company's systems.
Community Knowledge:
Familiarity with local resources and the ability to connect patients to additional community-based services that may be beneficial to their care.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
Upward Health Benefits
Upward Health Core Values
Upward Health YouTube Channel