Service coordinator jobs in Buffalo, NY - 115 jobs

Milton CAT is seeking an experienced Service Support person, responsible for providing backup for scheduling, communication and support for service and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Your ability to work effectively under pressure is a must. Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential. Pay Range: Starting pay range is $26.44-$31.25 per hour depending on experience. Benefits include: Paid Time Off + 8 company paid holidays Medical, Dental and Vision insurance options for Employee and Family Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement - available to FT employees with 1 year+ of service Additional supplemental offerings and discount programs Employee Referral Program Responsibilities Answer phones and receive requests for service and quotes. Confirm with customer scheduling of work. Assist in the scheduling, routing and assigning work to service technicians. Opens and update invoices, work orders as needed. Order parts as required for both service shop and field service calls. Assist with incremental repair quotes. Assists in timecard entries. Passes on lead for work to other departments. Coordinates with the CSA Department to meet their needs. Flexible to work after hours when needed to meet customer needs. Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports. Large emphasis on supporting supervisors from all departments in timely closing of service calls. Cover absences in other positions within the Service department as needed. Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. High school diploma or (GED) equivalent, with college or trade school preferred. Proficient in the use of a computer and related software (Word, Excel, etc.). Strong written and verbal communication skills. Strong problem solving skills and be detailed oriented with a high level of accuracy. Basic math skills. Ability to perform duties with a sense of urgency, exceeding customer expectations. Ability to work with minimal supervision. Excellent organizational skills. Must be able to work in a dynamic, fast paced service environment. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The LTSS Service Coordinator - RN Clinician is responsible for overall management of member's case within the scope of licensure; provides supervision and direction to non-RN clinicians participating in the member's case in accordance with applicable state law and contract; develops, monitors, evaluates, and revises the member's care plan to meet the member's needs, with the goal of optimizing member health care across the care continuum. How you will make an impact: * Responsible for performing telephonic or face-to-face clinical assessments for the identification, evaluation, coordination and management of member's needs, including physical health, behavioral health, social services and long term services and supports. * Identifies members for high risk complications and coordinates care in conjunction with the member and the health care team. * Manages members with chronic illnesses, co-morbidities, and/or disabilities, to insure cost effective and efficient utilization of health benefits. * Obtains a thorough and accurate member history to develop an individual care plan. * Establishes short and long term goals in collaboration with the member, caregivers, family, natural supports, physicians; identifies members that would benefit from an alternative level of care or other waiver programs. * The RN has overall responsibility to develop the care plan for services for the member and ensures the member's access to those services. * May assist with the implementation of member care plans by facilitating authorizations/referrals for utilization of services, as appropriate, within benefits structure or through extra-contractual arrangements, as permissible. Interfaces with Medical Directors, Physician Advisors and/or Inter-Disciplinary Teams on the development of care management treatment plans. * May also assist in problem solving with providers, claims or service issues. * Directs and/or supervises the work of any LPN/LVN, LSW, LCSW, LMSW, and other licensed professionals other than an RN, in coordinating services for the member by, for example, assigning appropriate tasks to the non-RN clinicians, verifying and interpreting member information obtained by these individuals, conducting additional assessments, as necessary, to develop, monitor, evaluate, and revise the member's care plan to meet the member's needs, and reviewing and providing input on the non-RN clinicians' performance on a regular basis. Minimum Requirements: * Requires an RN and minimum of 3 years of experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator, Case Management, or similar role; or any combination of education and experience, which would provide an equivalent background. * Current, unrestricted RN license in applicable state(s) required. Preferred Skills, Capabilities and Experiences: * MA/MS in Health/Nursing preferred. * May require state-specified certification based on state law and/or contract. * Travels to worksite and other locations as necessary. * Bilingual in Spanish, Bengali, Urdu, Punjabi, Korean, Creole highly preferred. * Prior UAS Experience Preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $42.28/hr to $63.42/hr. Locations: New York In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

The Loan Servicing Coordinator II is responsible for daily life of loan servicing for all small business and commercial loans and occasionally serve as a back-up in absence of the Small Business Loan Operations Management team. This individual will use the ability to manage time and meet deadlines under pressure, while maintaining the highest level of customer service. Essential Functions Complete new loan set-up, funding, and post-closing review Post loan transactions for all product types Perform loan maintenance in the core system as needed or directed Complete work to meet the established service level agreements and benchmarks Prepare and process payoff quotes and payoff transactions Respond to customer inquiries with exemplary customer service in the established service agreement Process loan modifications Review and quality check ARM Rate Notice Report; adjustments to be made when necessary and correspondence sent to borrower Monitor and reconcile reports as they apply to Small Business and Commercial Loans and perform follow up as necessary with internal and external business partners Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans Ensure total document and data integrity attributes to comply with CECL data points Train new hires to ensure consistency and standardization in servicing small business and commercial loans Responsible for reconciliation of General Ledger accounts and daily balancing Monitor collateral records Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management Prepare applicable release documents as needed Establish and maintain loan collateral records in the core system Process loan Line of Credit Renewals Process the paid commercial loan report Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts Process all UCC continuations Provide support for testing new products and services Manage and distribute all servicing workflows and services Gather Audit data requested by management Validate year end reporting Provide back-up support to Collateral and Origination areas Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Qualifications High School Diploma High School Diploma or equivalent preferred Or Associate's Degree Related field 3 - 5 years Customer Service experience 5 - 6 years Commercial or Small Business Loan experience preferred Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation Knowledge of appropriate loan servicing support systems Ability to work on multiple tasks without compromising quality Ability to look for ways to help customers without introducing risk to the bank properly Efficient communication, time management and organizational skills Excellent written and verbal communication skills, including an ability to collaborate on solutions and provide feedback Ability to assume leadership responsibilities The pay range for this position is generally $20-$26 per hour. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available. #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Housing Visions is growing again and we need great people to join our team! Location would be in Western New York traveling around assigned portfolio. This is a Full Time benefit eligible position, Monday - Friday 8:30 am - 5:00pm, with occasional night/weekend hours. Pay Range is $25-$28/hr. Housing Visions offers a generous benefits package : Health, Dental, and Vision insurance with employer contribution Health Reimbursement Account - 100% Employer funded with $0 out of pocket for in-network coverage Flexible and Dependent Care Spending Account 401(k) and Roth Employer 401(k) & Roth Match after 1 year (up to 5%) Employer paid Basic Life and AD&D insurance Supplemental Life available for self, spouse and child(ren) Employee Assistance Program Short-term disability Paid Parental Leave 4 weeks paid time off 1 week of sick pay 12 paid holidays The Housing Stability Coordinator supports individuals supports individuals enrolled in NYS 1115 Medicaid Waiver programming through Medicaid Managed Care plans. This position focuses on assessing clients' Health-Related Social Needs (HRSN), including housing stabilization, food security, utilities, transportation, and other social determinants of health. The Case Manager provides person-centered case management, service navigation, and advocacy, ensuring all services are trauma-informed, outcomes-driven, and documented for Medicaid reimbursement. The overall goal is to help clients secure and maintain safe, affordable housing and address barriers to health and well-being in alignment with Housing Visions' mission, vision, and values.

The DePaul Riverside Apartment Treatment Program is looking for a passionate mental health professional to join our team. We are currently hiring a full-time Residential Services Coordinator! This role assumes primary responsibility for developing RSP, performing and coordinating the services and functions necessary to enhance the resident's autonomy, quality of life, and recovery process. Why work for DePaul? Make a positive difference in someone's life Supportive work environment We value diversity Opportunity for professional development and career advancement Excellent benefits and competitive wages Pay range for this position is $23-$23.60/hour based on experience Responsibilities Area of Responsibilities: Develops the overall Residential Service Plan with the resident and his or her support network by identifying the individual's needs and desires in an effort to maintain placement and / or progress to more independent housing. Provide teaching, monitoring and recovery oriented supports in accordance with OMH 595 and 593 including the following rehabilitative services: Assertiveness / Self-Advocacy Training, Community Integration / Resource Development, Daily Living Skills, Health Services, Medication Management / Training, Parenting Training, Rehabilitative Counseling, Skill Development, Socialization, Substance Abuse Services, Symptom Management. Ensure that each resident receives comprehensive planning in a person centered approach for; admission (including the completion of admission notes), on-going recovery oriented services, and discharge. Ensure that each plan is complete and up-to-date in accordance with standards of practice and the New York State Office of Mental Health. Participates in monthly meeting with Primary Counselor and Resident to monitor recovery efforts, progress and changes needed in plans and ensure delivery of services in accordance with each resident's service plan. Conducts at minimum quarterly reviews of the Residential Service Plan with the individual in an effort to ascertain the degree of progress and to make revisions when necessary. Provide guidance and oversight to Counselors to ensure Counselors observe, monitor, document, and report resident behaviors as well as their progress in accordance with agency standards. Provide guidance and oversight to Counselors to schedule or ensure that annual appointments for physicals, eye exams, and dental appointments are scheduled. Ensures that transportation is arranged for these appointments (when appropriate). Works collaboratively with the resident's community service providers to ensure continuity of care (care managers, clinical, medical, educational, vocational, and entitlement specialists, etc.). Makes appropriate referrals to these services when needed. Serves as the key liaison between the resident and his / her clinical provider with regard to the monitoring of the individual's mental health and well-being. Works with the Primary Counselor to keep the resident engaged in clinical services through regular attendance. Help residents to plan for the purchasing of clothes and other necessities. Works with residents to encourage a healthy connection with family and community ties and to develop new supports and interests. Respects and maintains resident confidentiality and demonstrates a caring, positive attitude toward all residents, staff, guests, and service providers. Provide safe transporting of residents when needed. Follow all safety rules and regulations for self, residents, and staff. Performs any other duties necessary for the effective operation of the program. Qualifications Education & Experience: QMHS Standard Bachelor's degree in Human Service field or an Associate's degree in Human Service field plus three years of FT related experience or a High School Diploma plus five years of FT Human Service experience. This position also requires a clean NYS driving record as outlined in DePaul's personnel policy. Must be at least Eighteen (18) years of age. Work Environment This full-time position has the following schedule: Sunday: 7am-3:30pm Monday: 12:30pm-9pm Tuesday: 7am-3:30pm Wednesday: 7am-3:30pm Thursday: 10am-6:30pm Friday: OFF Saturday: OFF Benefits This position is eligible for the following for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program and Employee Discount Program. DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit, and program need.

Job Description The Coordinator is responsible for preparing, organizing, distributing, and filing work orders and related project documents and providing clerical support to the Department team. The support provided by the Coordinator allows the Department team to focus on meeting project deadlines and achieving total customer satisfaction. Reports to the Plant Manager. Responsibilities: Performing clerical tasks including but not limited to data entry, filing, maintaining and storing records, and copying, scanning, faxing, and distributing documents. Strong Customer Service Skills Purchase machine parts and equipment. Review and expedite purchase orders. Input and update work orders. Review for timeliness and accuracy. Update and maintain various production reports and schedules. In-person, telephone, and written communication with customers, vendors, personnel and other employees to collect and provide information and resolve problems. Organize meetings and appointments. Contribution in being a Team player and sharing new Ideas with management Open mind to learn other duties and cross-train in other areas of the organization Provide clerical support to production personnel as needed. When necessary, this will involve spending limited time in the production area. Purchasing / Expediting and Price conscience decisions to bring products and services in to support the corresponding department Continuous support and productive information working with the Continuous Improvement Board for a smoother process Other related duties as assigned. Requirements: High school diploma or Graduate Equivalency Diploma (GED) required. Some secondary education or degree is a plus. Strong Organization Skills and Time Management Skills Must be able to interpret instructions from multiple co-workers. Working knowledge of MS Word, Excel, Internet Explorer, and Outlook. The ideal candidate must have precise detail orientation and focus. Strong communication, organization, and time management skills. Familiarity with machine parts is a plus. Experience working in a manufacturing office environment is a plus. Collaboration and Team building Honesty and Integrity throughout the workplace Strong problem-solving skills and creative solutions Can adapt quickly to change Promotes a Culture of safety Benefits: Medical/Dental/Vision/Disability effective first of the month after the hire date PTO accrual begins upon hire Referral bonuses 100% employee-owned plus 401k with company match

Service Coordinator Department: Service Reports To: Service Manager FLSA Status: Non-Exempt Employment Status: FT Our Mission We strive to be a key partner in our customers' productivity and profitability. By providing exceptional service and quality products with measurable value, we aim to establish long-term relationships and earn a reputation as industry leaders and trusted experts. In achieving this, we ensure security for our employees and longevity for our company. The Service Coordinator plays a vital role in connecting our customers, service team, and operational processes. This position ensures service requests are scheduled, tracked, and resolved efficiently while supporting initiatives that improve customer experience and internal workflows. In addition to coordinating field service activities, this role assists with auditing system data, preparing service quotes, supporting technician tablet usage, and tracking Lean Initiative metrics. The coordinator will also provide customer support during and after the launch of JIT Connect, providing clear communication and issue resolution. Key Responsibilities Respond to customer calls and inquiries, addressing questions, service needs, and technical concerns promptly and professionally. Coordinate and schedule service calls, preventative maintenance, and installations, ensuring workload is prioritized efficiently. Dispatch and support technicians and representatives, assisting with troubleshooting and on-site challenges when needed. Monitor and update customers on service call status, including when additional parts or visits are required. Record and maintain service files, work orders, billing information, and change orders. Audit work order statuses in the system to ensure accuracy and identify areas for process improvement. Assist with service quotes by gathering required information and preparing accurate documentation. Provide support for the technician tablet system troubleshooting issues, guiding usage, and ensuring smooth adoption of digital tools. Pull and analyze service reporting from ELC to provide accurate data and insights for the service team and leadership. Track Lean Initiative metrics and create visual reporting, supporting continuous improvement efforts. Serve as customer telephone support during the JIT Connect launch, handling any issues and ensuring a smooth rollout and ongoing customer success. Document reporting procedures and investigate incorrect orders, recommending corrective and preventive actions. Foster strong relationships with customers, providing timely updates and professional communication. Perform additional tasks as assigned to support the Service Department. Qualifications Skills & Competencies Excellent verbal and written communication skills. Strong organizational abilities and comfort working under pressure. Analytical mindset with strong problem-solving skills. Ability to explain technical processes to both customers and technicians. Professional and customer-focused demeanor. Proficiency with business systems and ability to pull reports (ELC or similar platforms). Demonstrates a strong commitment to customer satisfaction by responding promptly to phone calls, messages, and inquiries, ensuring customers feel heard and supported. Experience Minimum 3 years in a service, coordination, or industrial support role preferred. Education High school diploma or equivalent required. Additional coursework or certifications in business administration, customer service, or related areas a plus. Compensation & Benefits We value our employees and offer a comprehensive benefits package, including: Paid sick time and vacation Paid company holidays Medical, dental, and vision insurance options Ancillary insurance coverage and life insurance options 401(k) retirement plan with company match Opportunities for ongoing training and professional development Work Environment & Physical Demands Primarily office-based with occasional exposure to warehouse or field environments. May be required to lift up to 20 pounds. Typical noise levels are moderate. Why Join Us? At JIT Toyota-Lift, you'll be part of a team that values innovation, customer success, and continuous improvement. We provide opportunities to learn, grow, and make a direct impact on both our customers and our company's success. Equal Opportunity Statement JIT Toyota-Lift is an equal opportunity employer. All applicants and employees will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability status, or any other category protected by law.

FLSA Status: Non-Exempt Starting Rate:$20.00 an hour, Full-Time 40 hours weekly The Social-Emotional Coordinator (SEC) provides Social-Emotional Learning (SEL) supports to students within grades K-12 with the grade levels varying per site. The SEC is responsible for the development and implementation of appropriate social emotional interventions that align with the program and school goals. The SEC facilitates social emotional supports for the designated target population during the expanded learning time and designated times throughout the school day. RESPONSIBILITIES: * Provide and monitor programming designed to increase the academic and social emotional development of participants which align with the District, School and Grant specific goals and objectives. * Demonstrate as a BestSelf employee the agency core values. * Plan and deliver evidenced based curriculums such as but not limited to Second Step, CBITS, Positive Youth Development, MindUp and Restorative Practices. * Meet and maintain program objectives through maintenance of appropriate program data and reports. * Participate in professional development. * Meet regularly with day school staff, Program Director, the Building Brighter Futures (BBF) team and after-school staff. * Work collaboratively with school day staff to address academic and socio emotional needs of students. * Plan, deliver and track services and communications with parents/guardians and provide linkages to additional resources as needed. * Comply with all agency, school/site and program policies and procedures. * Meet all administrative requirements to ensure compliance with state regulations and evaluation requirements (OCFS, NY State Department of Education and Via Evaluation). REQUIRED KNOWLEDGE AND SKILLS: * Microsoft Word, Power Point & Excel OTHER RESPONSIBILITIES UNIQUE TO THIS POSITION: * Full Time is a 40 hours a week, Monday-Friday (with some availability Saturday mornings). * Must be available to work until 5:30 or 6pm from October-May QUALIFICATIONS: * Bachelor's Degree in Social Work, Psychology OR Mental Health/ School Counseling. Master's level preferred. * Minimum 2 years' experience working with school age children, preferably in an urban educational setting.

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. Job Summary Under general supervision of the Associate Director of Education & Training, the Data, Communications and Outreach Coordinator is responsible for the Database Management for Disability Services (DS). Serves as the data steward for the department, coordinates all communications from Disability Services, and manages outreach and development efforts. Essential Functions Responsible for the conversion, integration, debut and management of the Department's comprehensive management system/database that tracks all aspects of the services provided to the UMass Community. Serves as the data custodian for the department, collaborating with IT (Information Technology) to ensure the safe storage of information and easy accessibility by DS staff. Prepares and updates the new system to coincide with work processes. Maintains existing management system to ensure continuity of services during the transition. Manages the debut of the new system, including but not limited to providing training to faculty, staff and students utilizing the system. Works collaboratively with SATS/AFIT to address any IT-related challenges. Addresses and problem solve any unforeseen challenges with the system. Responsible for the coordination of DS communications. Manages outreach to key stakeholders and DS development efforts. Works in close coordination and collaboration with the SACL (Student Affairs and Campus Life) Director of Communications in the department's outreach and communication efforts. Creates templates, promotional materials, and sends regular reminder and announcement emails to key stakeholders. Manages the DS website, DS Canvas (LMS) and social media presence to support DS's priorities. Communicates with DS program areas to ensure that staff have current knowledge of policies, procedures, and developments, including messaging amongst discrete audiences for the DS office. Develops communications with the appropriate voice, cadence, and style, factoring in audience, intent, and occasion. Reviews/edits the work of others preparing materials to go out under the DS name, ensuring all communications have the proper tone, are factually correct and adhere to the university's brand strategy. Participates in discussions with DS leadership involving crisis communications and issue management. Develops key messages to support the appropriate campus partners and ensures accurate and timely distribution of information to the campus community. Works with DS leadership, and key stakeholders to establish, implement, regularly measure and adapt strategies and approaches to inform and engage the disability community. Assists with planning, publicizing, and implementing department events and professional development. Coordinates educational training and provides representation at campus partner events including but not limited to Admissions, New Student & Family Programs, U Safe, Athletics, Residential Life and Alumni events, etc. Maintains a scholarship selection process for Class of 1943, Begin, Gavin and Parking scholarship fund selection and alumni relations. Other Functions Performs related duties as assigned or required. Understands responsibilities with respect to Title IX, Clery and other compliance requirements. Demonstrates capacity, skill, and willingness to engage students and contribute to student success. Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with university policy. Contributes toward creating a positive and respectful workplace. Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Bachelor's degree. Two (2) years of experience in areas such as program coordination, project or data management, or communications. Strong oral and written communication skills and an ability to communicate information clearly and concisely to a broad range of readers. Exhibits computer proficiency and demonstrated competence in rapidly researching and learning new applications. Maintains a working knowledge and ability to apply the legal compliance guidelines of the Americans with Disabilities Act (ADA), ADA amendment Act of 2008, FERPA and all other legal guidelines relevant to the confidentiality of student records. Capacity to manage many complex assignments at the same time and still meet required deadlines. Ability to adapt to changes in the work environment, accept feedback, work independently and collaboratively. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Experience in higher education. Knowledge of accommodations and universal design. Experience working and navigating content management systems, customer relationship management platforms, software knowledge including electronic calendars, data management, spreadsheets, word processing. Experience working with students with disabilities. Physical Demands/Working Conditions Typical office environment. Requires the ability to regularly sit/stand for extended periods of time, while using the computer, scanner, or other equipment etc. Attend events and/or present publicly. Ability to carry supplies for events. Work Schedule Monday - Friday; 8:30am - 5:00pm Some night and weekend activities or responsibilities required Salary Information Level 26 PSU Hiring Ranges Special Instructions to Applicants Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Job Description Accessible Academics in Buffalo, NY is looking for a full-time transition coordinator to join our team. You will work in a collaborative environment that is dedicated to making a difference in the lives of young adults with disabilities. The hours are flexible and work is primarily remote, with occasional attendance at vendor events or in-person meetings to share our mission with community partners. We are a small, growing agency, so this is a great opportunity to make a lasting impact. We offer generous benefits, such as unlimited PTO, 401k, technology stipend, mileage reimbursement, and medical benefits. To apply, visit: ******************************************************* Responsibilities Develop relationships with local high schools, post-secondary institutions, and other local agencies to develop a pipeline of student referrals Participates in the development of student recruitment and retention plans, strategies, and written materials Conducts presentations and attends marketing events as a vendor for the purpose of sharing information about agency services and recruiting new students Develops and sends out marketing materials, maintains organization weekly blog and social media accounts, and other marketing duties as assigned Onboard new students and provide transition counseling to students and families Conduct initial and ongoing vocational, life, and academic skills assessments as part of the new student on-boarding process Develop a transition plan for each student including vocational interests, behaviors, and readiness, and make specific recommendations for students' transition from high school, through post-secondary credential attainment, and into employment in the community Link students to outside agencies as needed Oversee the programming of each student to ensure that students are making adequate progress towards completing their transition plan Build a network of relationships with local businesses and non-profits in the community for potential volunteer, internship, or job placement of students Receive instructor certification in training programs, maintain current certifications, and train new staff Engage in professional development opportunities to remain current in the field of transition planning and admissions counseling Communicate with families and students and support our Coaching services as needed Other duties as assigned Qualifications Bachelor's degree; at least 2 years of experience directly related to the duties and responsibilities specified Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. We are looking forward to hearing from you.

Shaner has an immediate opportunity for an Group Housing Coordinator to join our team at the Buffalo Marriott at LECOM HARBORCENTER, located in downtown Buffalo just off 190, sitting at Canalside entertainment district. The Group Housing Coordinator provides superior guest services to include providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and information.The Group Housing Coordinator will also be responsible to coordinate all aspects of group room block entry into the reservations system. The Coordinator manages room block changes, additions, deadlines and billing to ensure superior client satisfaction. This position reports to the Director of Sales, and supports both the Sales and Front Desk Departments. The ideal candidate will have prior Reservations experience in a full-service hotel and a strong background in guest relations. We are seeking an organized, personable, and team-oriented individual with strong communication skills who can coordinate group room block reservations and ensure client satisfaction in accordance with the standards of Marriott and Shaner Hotels. Handle guest complaints ensuring guest satisfaction. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Maintain complete knowledge at all times of: o All hotel features/services, hours of operation. o All room types, numbers, layout, decor, appointments and location. o All room rates, special packages and promotions. o Daily house count and expected arrivals/departures. o Room availability status for any given day. o Scheduled daily group activities. o Yield management strategies that are in place. o Hotel and departmental policies and procedures. Process all reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through corporate reservations center or travel agencies. Sell the best rated room to meet the guest's needs; maximize rate for all reservations. Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller. Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits according to Accounting policies and with proper authorizations. Verify all reservation information with caller to ensure accuracy. Set up group room blocks in the system. Book group reservations and input rooming lists against the room block. Monitor group cut-off dates and review with Sales or group contact. Return all unused rooms to general room inventory after group's cut-off date. Review group resumes and convey all pertinent information in the system to appropriate personnel 48 hours prior to group's arrival. Assist in Front Office areas as assigned Responsibilities: Provide superior guest services to include providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, deadlines and information; process all payments according to established hotel requirements. Coordinate all aspects of group room block entry into the reservations system. Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications: High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Full-time Pay: $17 per hour Work Location: In person, Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes.

Venture Forthe is a premier home and community-based care agency serving individuals across multiple states, built on the belief that every person deserves the right to remain independent and in control of their own choices. We proudly advocate for the needs, preferences, and goals of those we serve, empowering each individual to shape their own path at every stage of life. Make an impact. Elevate the client experience. Lead our new concierge service line! We are currently seeking a Concierge Care Coordinator in our Niagara Falls, NY area to support day-to-day scheduling needs while launching and managing our new Concierge Private-Pay Personal Care Aide Program. This role blends coordination, client experience, and service-line development, perfect for someone who loves organization, problem-solving, and delivering exceptional care. What You'll Do Manage complex daily scheduling to ensure seamless continuity of care Provide high-touch support for private-pay concierge clients, similar to case management Coordinate appointments, transportation, and community linkages Build workflows and help develop the agency's new concierge service line Support recruiting and onboarding of Concierge PCAs Ensure a premium, personalized client experience Serve as a central point of contact for clients, caregivers, and community partners Light work: exerts up to 20 lbs occasionally; primarily sedentary with substantial computer- and phone-based tasks. Hours: Monday-Friday, 9:00am-5:30pm Location: Office Why This Role Matters You'll be at the forefront of shaping a growing service line-supporting clients who need a higher level of responsiveness, personalization, and coordination across the care continuum. Requirements High school diploma required; Associate's or Bachelor's degree in Healthcare Administration, Social Work, Human Services, Nursing, or a related field preferred. Prior case management, care coordination, or social services experience strongly preferred, particularly in home care, private-pay, managed care, or community-based settings. Experience with NYS home care regulations and LHCSA operations preferred. Experience in customer service, hospitality coordination, or premium service roles strongly preferred. Skilled in conflict resolution, scheduling systems, care coordination, and high-pressure decision-making. Strong communication, professionalism, discretion, and client-service orientation. Proficiency with Google Workspace, scheduling platforms (e.g., AlayaCare), and cloud-based documentation systems. Ability to support cross-functional teams and collaborate with clinical, HR, operations, and leadership groups. Customer Service Skills Demonstrates professionalism, accountability, and strong interpersonal skills. Welcomes constructive feedback and actively supports collaboration. Comfortable with independent decision-making, conflict resolution, and high-volume multitasking. Specialized Skills and Technical Competencies Proficient in Google Workspace and cloud-based documentation systems. Experienced with scheduling platforms (e.g., AlayaCare). Familiarity with case management principles, care coordination models, and community resource navigation. Knowledgeable in home care compliance standards, EVV, and LHCSA operations. We offer a full benefits package including health insurance with employer contribution) vision insurance, dental insurance, short term disability supplement, critical illness, FSA/DCA, Health Saving Account, Employer Assistance Program , hospital indemnity, Employee Discount Programs PTO, 401k w/ match, and more, plus room for growth and advancement! Venture Forthe Inc. is an Equal Opportunity Employer and prohibits Discrimination and Harassment of any kind. Venture Forthe, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Salary Description $24-$26

Salary Description $19-$25

Hourly Rate: $19.00 Shift: Flexible ESSENTIAL FUNCTIONS/RESPONSIBILITIES Provides support and instruction to tenants in areas chosen by the tenant population including financial literacy, computer skills, healthy meals and snacks, kitchen safety, exercises related to encourage health and wellness, or other educational programs geared toward the frail/elderly population, and programming/activities on site and in the community. Assists Service Coordinator in developing and responsible for implementing person-centered service plans. Complete all tasks necessary to ensure health and safety of each tenant. Provide enhanced support for tenants identified as high risk. Completes daily documentation and other paperwork promptly and accurately. Attends/participates in general staff meetings, in-service training in but not limited to incident reporting, crisis intervention and how to interact productively with residents and other pertinent agency meetings/trainings. Work collaboratively with Service Coordinator/Manager and other team members. Responsible to record time worked at the start and end of each shift and to work the minimum number of accepted hours that you are hired for. Safely transports people to and from activities following proper procedures when approved to drive. Ensures adequate supplies are available to support persons served. Complies with all agency policies and procedures. Other duties as assigned. MINIMUM QUALIFICATIONS: 18 years of age. High School Diploma or GED NYS Driver's License that meets agency policy. Ability to read and comprehend plans and documentation. Basic computer skills necessary for communication and documentation. Ability to handle multiple tasks simultaneously. Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. Lifting requirement 35 lbs. This position is 20 hours per week.

Serves as lead and coordinates all program outreach and recruitment activities for direct enrollment of program participants. Enhances participants' ability to access resources available in their communities. This position operates within and contributes to the goal achievement of a work team which is charged with delivery of client services including employment, training, emergency, support, advocacy, and referral services. Requirements (Education, Experience, Certification, Knowledge, Skill): Position requires knowledge, experience, and proficiency, demonstrated through up to three years of training and/or work experience in the area of job training and employment or other relevant area, with specific emphasis on the issues of rural, unemployed, previously incarcerated, high school drop outs and farmworker populations. Position requires working knowledge of computers, and record keeping. Position Responsibilities: Acquire full knowledge, including eligibility criteria, of all services available through PathStone. Maintain and monitor complete and accurate records and files on all Outreach participants. Compile and submit reports in a timely manner on Outreach Activities. Recruits and enrolls clients for training and employment opportunities and assists and supports clients in utilizing those opportunities. Furnish updates on training and employment participants in case management records and meetings. Analyze and interpret assessment results. Synthesize labor market information, participant assessment results, and employment barriers to formulate employment and training plan of action. Assist in development area. Disseminates program information to employers and service agencies. Coordinates Case management to ensure goals and objectives are met. Travel to areas where participants are located to inform, recruit and enroll individuals. Screen participants to inform and clarify alignment of individual and program goals and objectives. Ensure participant's eligibility prior to Outreach enrollment. Initiate development of written individual client employability plan. Collaborate with agency representatives, community groups, and area employers to determine employment trends and demands, and to facilitate referrals. Ensure participants receive training & employment services within ten days of enrollment into Outreach program and meet assigned program goals. Attend assigned conferences, seminars and classes in order to maintain and upgrade skills. Enhance personal knowledge, skills and abilities. Seek and act upon performance feedback. Make appropriate corrections, additions to ensure accurate Outreach Count. Establish emergency and supportive services network. Review and Coordinate Completeness of all enrollment and termination paperwork for Outreach Participants. Review monthly Management Information system reports for accuracy. Market training programs and develop placement opportunities for job ready participants. Develops, organizes and conducts Outreach information sessions for potential participants and community members. Coordinates Outreach among diverse programs to maximize community impact. Develops and conducts Job Readiness training. Coordinates and develops training for Outreach Staff as well as for participants. Working Conditions/Environment: Position requires flexible work hours, including nights, and weekends. Work indoor and outdoor. Driving is routinely required. Some lifting. Transportation Requirement: Position requires automobile, driver's license and insurance. Last Updated: N/A

About Copeland Copeland Technology Solutions is an IT managed services company that does things differently. We're not the provider who tries to scare you into a contract or disappears when things get hard. We're the partner who tells you the truth, helps you understand your technology, and shows up when it matters most. Our clients-growing businesses across Western New York and beyond-stay with us because we treat their challenges as our own. We don't optimize for dependency; we help people get better at using technology confidently. When a client calls, we answer. When something breaks, we're there. When they need strategic guidance, we give them honest advice, even if it means telling them to spend less. Our team of 15 operates with four values that actually guide how we work: Impress (exceed expectations in every interaction), Move Forward (prioritize growth for clients and ourselves), Inquisitive (ask why before how), and Resilient (take ownership and respond with urgency). These aren't words on a wall. They're how we make decisions every day. Opportunity Overview We're looking for a Client Success Coordinator to join our team as the operational backbone of our client relationships. This role sits at the intersection of communication, coordination, and client care-making sure nothing falls through the cracks and that our clients always feel informed and supported. You'll work alongside our Technical Account Managers and Project Managers, handling the communication, scheduling, documentation, and follow-through that keeps our client partnerships running smoothly. When a client meeting happens, you'll make sure the summary goes out the next day. When equipment needs to be ordered, you'll handle it. When monthly audits are due, you'll run them. The Account Managers will handle strategy and technical decisions-you'll make sure everything else moves forward. This isn't an entry-level administrative role. You'll be a primary point of contact for our clients, representing Copeland in every interaction. You'll need to communicate clearly, stay organized under pressure, and genuinely enjoy working with people. The right person for this role takes pride in follow-through and gets satisfaction from making sure things happen the way they should. Candidate Profile You're the person who naturally keeps track of everything. When a meeting ends, you're already thinking about what needs to happen next. When someone says they'll follow up, you note it-and if they don't, you do. You communicate clearly, proactively, and professionally without making people feel like they're being processed through a system. You're organized, detail-oriented, and able to juggle multiple priorities without dropping anything. You're comfortable with technology-not necessarily as an engineer, but as someone who can navigate systems confidently and translate technical information for non-technical audiences. You enjoy working with people and take genuine satisfaction in making clients feel supported. The ideal candidate brings: 2-4 years of experience in client-facing coordination, account support, or operations roles Excellent written and verbal communication skills Strong organizational skills and attention to detail Comfort with technology tools, CRMs, and documentation systems Experience in IT, managed services, or professional services is a plus but not required Role Details Client Communication & Support Serve as a primary communication point for our clients, sending updates, meeting summaries, and follow-ups on behalf of the Technical Account Manager. You'll prepare agendas, document action items, and ensure clients always know what's happening and what comes next. When clients have questions, you're often their first point of contact. Scheduling & Coordination Keep all customer and internal scheduling organized. This includes client meetings, account reviews, project visits, and technician assignments. You'll monitor timelines, coordinate between teams, and communicate schedule changes promptly and professionally. Purchasing & Order Management Create quotes using established templates, submit hardware and software orders, track deliveries, and ensure clients receive what they need when they need it. You'll maintain purchasing documentation and coordinate with technicians on installations and setup. Monthly Audits & Service Alignment Run monthly device and user audits, identify items needing review, and coordinate follow-up with technicians and clients. This work keeps our service aligned with what clients are actually using and ensures nothing slips through the cracks. Documentation & Process Support Maintain accurate customer records, contact lists, and documentation across our internal systems. Support internal workflows by keeping templates, checklists, and resources organized and accessible. Identify opportunities to improve processes and reduce Total Compensation: Copeland offers a competitive salary and benefits package including: Health insurance with an employer contribution to premium Employer funded Health Reimbursement Account (HRA) PTO 401(k) Retirement Plan Voluntary Dental, Vision, AFLAC options, and a Flexible Spending Account with Medical and Dependent Care options

🌍 Now Hiring: Community Outreach Liaison (Goodskills Career Builder Initiative) Be the bridge between our mission and the community. If you love meeting people, building partnerships, and helping change lives, this role is for you! 🔍 What You'll Do Build partnerships with community organizations, agencies, and faith-based groups Educate community members about Goodwill programs and services Meet with potential clients, assess needs, and determine program fit Follow up consistently with contacts and prospective participants Recommend and implement strategies to increase program recruitment and participation 💡 Who You Are Community‑minded and socially aware A strong communicator who enjoys connecting with others A team player who's energized by collaboration Someone who lives our values: Own It • Dare to Excel • Be Bold • Be Extraordinary • Win Together 🎯 What You Bring Bachelor's degree or equivalent experience Marketing, sales or recruitment background 3+ years working with underserved populations Valid NYS Driver's License and reliable transportation Strong Microsoft Office skills Comfortable doing outreach in person, online, and via social media Flexible schedule (occasional evenings/weekends) Client‑focused, culturally competent, high‑energy, and empathetic Bilingual skills a plus 💰 Compensation $40,000-$50,000/year based on experience Competitive benefits and a career with purpose 📍 Apply today and help connect our community to opportunities that change lives!

Join Our Mission-Driven Team at OLV Human Services! Are you passionate about making a lasting difference in the lives of children and families? OLV Human Services is seeking a dedicated and compassionate Preventive Services Caseworker to join our dynamic team. In this vital role, you will work directly with families to support and strengthen their ability to provide safe, stable, and nurturing environments. If you're looking for a meaningful career where your work truly matters, OLV Human Services is the place for you. This opening is a for a full-time position. Pay Range: $22.56/hr - $25.84/hr, depending on applicable years' of experience Benefits: Paid Time Off (PTO) Health, dental (free options!) & vision insurance options Paid Employer sponsored life insurance Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse completes too! OLV Tuition Reimbursement up to $7,200 Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program (click here to learn more: ************************************************************* Take advantage of our Dental & Outpatient Mental Health services while working Up to $180 annual gym reimbursement $$ Employee referral program $$ Casual dress code Job Summary: The Preventive Services Caseworker provides individual case planning services to families that are referred from Erie County Department of Social Services (DSS). This purpose of the Caseworker is to help children remain safely in their homes and to prevent placement outside of their home. This position works with families of children that are placed in foster care to return home. By partnering and collaborating with the family, this position works to reduce the likelihood that a child will return to a foster care program. The Caseworker maintains strong communication with the family to work towards stabilizing and strengthening the family unit. This is done through counseling, parent training, home management, support and advocacy services. In addition, the Preventive Services Caseworker works closely with referral sources, community service providers, and all family members to ensure there are collaborative efforts towards permanency goals. These stakeholders build networks for each family to ensure adequate and stable supports are in place prior to discharge. Essential Job Duties: 1. Develop and maintain regular contact and therapeutic rapport with each family. Face-to-face contact in the family home must occur regularly, at minimum two times a month with the caretaker and all the children living in the home. Must meet a minimum of 32 billable units weekly. 2. Communicate and collaborate with stakeholders to monitor service provision and ensure effective communication. Stakeholders may be Case Managers, Physicians, School/Education staff, CSE, Health Home Care Managers, Drug Treatment Court, Family Court, Juvenile/PINS, Community Providers for support with drug/alcohol addiction and mental health treatment. 3. Completes thorough and accurate family/children progress notes, court/permanency reports, court summaries, Individual Service plans, Family Assessment Service Plan (FASPs), monthly summaries, comprehensive assessments, and other case-specific documentation in accordance with regulatory requirements in a timely manner. 4. Teaches models and evaluates effective parenting and family management techniques. These techniques include parenting skills, behavioral management, appropriate discipline, etc. 5. Assists parents/caretakers in addressing safety, behavioral, educational, psychological needs. In addition, will provide crisis intervention to families, as needed. 6. Ensure all court mandated and/or recommended services are offered, utilized, and maintained via referral/linkage or provided directly to minimize risk, while enhancing the family's cohesiveness and overall well-being. 7. Assists with transportation for children and/or families to services/meeting/court and must have a safe, reliable vehicle. 8. Complies with agency policies, federal and state regulations. 9. Performing other job-related duties as assigned by Supervisor. Skills: • Computer skills • Knowledge of electronic record system Education: Minimum Degree Required: Bachelor's degree in Social Work, Psychology, Human Services, Criminal Justice or other related field. Experience: A minimum of one year paid experience working with children and families is required. Experience with case management providing in-home or community services is preferred. Required License/Registration/ Certification: • NYS Driver's License Training: - New Hire Orientation Physical Requirements: The overall nature of the position is sedentary requiring little physical effort with occasional light physical exertion required. There is little, if any, exposure to environmental conditions • The constant physical demand of the position is sitting. • The frequent physical demands of the position are standing, walking, climbing, talking, hearing, repetitive motions, and eye/hand/foot coordination. • The occasional physical demands of the position are lifting, carrying, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling.

DePaul is looking for passionate mental health professionals to join our team! We are currently hiring a full-time Residential Services Coordinator 1 at our Apple Blossom Apartment Treatment Program in Cheektowaga, NY. The Residential Service Coordinator assumes primary responsibility for developing Resident Service Plans (RSP), performing and coordinating the services and functions necessary to enhance the resident's autonomy, quality of life, and recovery process. Why work for DePaul? Make a positive difference in someone's life Supportive work environment We value diversity Opportunity for professional development and career advancement Excellent benefits (see below for details) Pay range for this position is $23-$23.60/hour Responsibilities Area of Responsibilities: Develops the overall Residential Service Plan with the resident and his or her support network by identifying the individual's needs and desires in an effort to maintain placement and / or progress to more independent housing. Provide teaching, monitoring and recovery oriented supports in accordance with OMH 595 and 593 including the following rehabilitative services: Assertiveness / Self-Advocacy Training, Community Integration / Resource Development, Daily Living Skills, Health Services, Medication Management / Training, Parenting Training, Rehabilitative Counseling, Skill Development, Socialization, Substance Abuse Services, Symptom Management. Ensure that each resident receives comprehensive planning in a person centered approach for; admission (including the completion of admission notes), on-going recovery oriented services, and discharge. Ensure that each plan is complete and up-to-date in accordance with standards of practice and the New York State Office of Mental Health. Participates in monthly meeting with Primary Counselor and Resident to monitor recovery efforts, progress and changes needed in plans and ensure delivery of services in accordance with each resident's service plan. Conducts at minimum quarterly reviews of the Residential Service Plan with the individual in an effort to ascertain the degree of progress and to make revisions when necessary. Provide guidance and oversight to Counselors to ensure Counselors observe, monitor, document, and report resident behaviors as well as their progress in accordance with agency standards. Provide guidance and oversight to Counselors to schedule or ensure that annual appointments for physicals, eye exams, and dental appointments are scheduled. Ensures that transportation is arranged for these appointments (when appropriate). Works collaboratively with the resident's community service providers to ensure continuity of care (care managers, clinical, medical, educational, vocational, and entitlement specialists, etc.). Makes appropriate referrals to these services when needed. Serves as the key liaison between the resident and his / her clinical provider with regard to the monitoring of the individual's mental health and well-being. Works with the Primary Counselor to keep the resident engaged in clinical services through regular attendance. Help residents to plan for the purchasing of clothes and other necessities. Works with residents to encourage a healthy connection with family and community ties and to develop new supports and interests. Respects and maintains resident confidentiality and demonstrates a caring, positive attitude toward all residents, staff, guests, and service providers. Provide safe transporting of residents when needed. Follow all safety rules and regulations for self, residents, and staff. Performs any other duties necessary for the effective operation of the program. Qualifications Education & Experience: QMHS Standard Bachelor's degree in Human Service field or an Associate's degree in Human Service field plus three years of FT related experience or a High School Diploma plus five years of FT Human Service experience. This position also requires a clean NYS driving record as outlined in DePaul's personnel policy. Must be at least Eighteen (18) years of age. Work Environment This position is Sunday-Thursday with the following schedule: Sunday: 10am-6:30pm Monday: 10am-6:30pm Tuesday: 9am-5:30pm Wednesday: 9am-5:30pm Thursday: 9am-5:30pm Friday- OFF Saturday: OFF Benefits This position is eligible for the following for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program and Employee Discount Program. DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit, and program need.