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There is more than meets the eye when it comes to being a service coordinator/case manager. For example, did you know that they make an average of $18.21 an hour? That's $37,869 a year!

Between 2018 and 2028, the career is expected to grow 13% and produce 52,200 job opportunities across the U.S.

What Does a Service Coordinator/Case Manager Do

There are certain skills that many service coordinator/case managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed compassion, time-management skills and communication skills.

How To Become a Service Coordinator/Case Manager

If you're interested in becoming a service coordinator/case manager, one of the first things to consider is how much education you need. We've determined that 67.9% of service coordinator/case managers have a bachelor's degree. In terms of higher education levels, we found that 16.8% of service coordinator/case managers have master's degrees. Even though most service coordinator/case managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service coordinator/case manager. When we researched the most common majors for a service coordinator/case manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on service coordinator/case manager resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a service coordinator/case manager. In fact, many service coordinator/case manager jobs require experience in a role such as case manager. Meanwhile, many service coordinator/case managers also have previous career experience in roles such as internship or social worker.

Service Coordinator/Case Manager Career Paths

Top Careers Before Service Coordinator/Case Manager

Top Careers After Service Coordinator/Case Manager

Average Salary for a Service Coordinator/Case Manager

Service Coordinator/Case Managers in America make an average salary of $37,869 per year or $18 per hour. The top 10 percent makes over $45,000 per year, while the bottom 10 percent under $31,000 per year.
Average Service Coordinator/Case Manager Salary
$37,869 Yearly
$18.21 hourly
$31,000
10 %
$37,000
Median
$45,000
90 %

What Am I Worth?

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Service Coordinator/Case Manager Education

Service Coordinator/Case Manager Majors

Service Coordinator/Case Manager Degrees

Bachelors

67.9 %

Masters

16.8 %

Associate

10.5 %

Top Colleges for Service Coordinator/Case Managers

1. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition
$6,798
Enrollment
31,503

2. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

3. California State University - Fullerton

Fullerton, CA • Private

In-State Tuition
$6,886
Enrollment
34,637

4. University of Washington

Seattle, WA • Private

In-State Tuition
$11,207
Enrollment
30,905

5. California State University - Dominguez Hills

Carson, CA • Private

In-State Tuition
$6,942
Enrollment
13,871

6. University of South Florida

Tampa, FL • Private

In-State Tuition
$6,410
Enrollment
31,321

7. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

8. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

9. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

10. San Jose State University

San Jose, CA • Private

In-State Tuition
$7,796
Enrollment
27,125

Top Skills For a Service Coordinator/Case Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.5% of service coordinator/case managers listed mental health on their resume, but soft skills such as compassion and time-management skills are important as well.

Choose From 10+ Customizable Service Coordinator/Case Manager Resume templates

Zippia allows you to choose from different easy-to-use Service Coordinator/Case Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Coordinator/Case Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Service Coordinator/Case Manager Demographics

Service Coordinator/Case Manager Gender Distribution

Female
Female
81%
Male
Male
20%

After extensive research and analysis, Zippia's data science team found that:

  • Among service coordinator/case managers, 80.5% of them are women, while 19.5% are men.

  • The most common race/ethnicity among service coordinator/case managers is White, which makes up 57.3% of all service coordinator/case managers.

  • The most common foreign language among service coordinator/case managers is Spanish at 78.3%.

Online Courses For Service Coordinator/Case Manager That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
SAP Customer Service (CS/SM) - Service Management module
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Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Introduction to Service Management with ITIL 4
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Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices...

[2022] Customer Service 2.0: Learn Digital Customer Service
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Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

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Top Service Coordinator/Case Manager Employers

Most Common Employers For Service Coordinator/Case Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Amerigroup$54,335$26.1211
2Anthem$52,299$25.144
3WellCare Health Plans$50,467$24.265
4NewVistaKY$38,705$18.614
5Seven Counties Services$38,446$18.4816
6NCR At Home Health and Wellness$38,294$18.415
7Friendship Community$38,280$18.405
8One Sky Community Services$38,130$18.334
9Metrocare Services$37,890$18.226
10Public Health Solutions$37,869$18.2118

Service Coordinator/Case Manager Videos