Service Support Coordinator
Service coordinator job in Baltimore, MD
Job Title: Service Support Coordinator
Department: Service - Account Management
Alliance Exterior Construction is a leading commercial roofing and building-envelope contractor serving customers across the DMV region. We specialize in delivering high-quality roofing installations, repairs, maintenance programs, and exterior construction services for commercial, industrial, and institutional facilities.
Our team prides itself on craftsmanship, reliability, and long-term customer partnerships. Whether we are executing large-scale commercial projects or supporting day-to-day service and emergency repair needs, Alliance is committed to safety, responsiveness, and exceptional work quality.
Job Summary:
The Service Support Coordinator supports the Service Management team with project tracking, reporting, document preparation, and workflow coordination for high-volume service customers. This role is essential in helping the service department run smoothly by ensuring accurate data and timely reporting.
This role is designed as an entry point into the commercial roofing industry and offers meaningful long-term growth. Team members gain hands-on experience with invoice management systems, reporting, customer communication, and service operations. High performers have opportunities to grow into Account Management or Operational Support roles as the service division continues to expand.
Work hours run from 5 AM to 2 PM. In-office 5 days a week, Mon-Fri.
Duties/Responsibilities:
Information Management
Enter service ticket information, labor hours, materials, purchase orders, and job-related details into the ERP system and CRM.
Maintain accurate customer records, job logs, and warranty documentation.
Upload photos, inspection reports, and field notes from technicians.
Reporting & Analytics
Generate periodic customer reports (e.g., job status, spend tracking, KPIs, aging).
Pull data for high-volume customers and prepare summary packages for Account Managers.
Assist in updating dashboards and performance tracking tools.
Customer & Internal Support
Support Account Managers in preparing quotes, proposals, and follow-up summaries.
Help ensure timely follow-up on open tickets, pending approvals, and outstanding documentation.
Workflow & Operational Support
Monitor shared inboxes for incoming customer requests; generate work orders or assign / route tasks as appropriate.
Maintain a clean, organized digital file structure for customer documents and reports.
Assist in preparing billing packets by gathering supporting documents.
Required Qualifications:
1-3 years of office administration, customer service, or coordinator experience.
Strong proficiency across Microsoft Word.
Ability to learn new software quickly.
High attention to detail and accuracy in data entry.
Ability to manage multiple tasks.
Preferred Qualifications:
Familiarity with Finance spend management systems (e.g., SAP Concur, Ramp).
Prior experience producing customer-facing reports.
Education and Experience:
High School Diploma / GED
MEP Coordinator
Service coordinator job in Washington, DC
Holder Construction, an Atlanta-based commercial construction company with operations throughout the United States, is seeking a highly motivated MEP Coordinator to join our Washington D.C team. Primary Responsibilities
Controls/power monitoring coordination including RFIs, submittals, graphics, testing, and checkout.
CX lead, including CX schedule ownership, issue tracking and closure, CX checklist readiness reviews, and overall CX communication with client, engineer, and CX provider.
Responsible for the specific mechanical and electrical construction needs of Aviation facilities (e.g., Airports) and other related construction projects.
This position will supervise all Mechanical, Electrical, and Special Systems Trade contractors and vendors involved in the project.
Coordinate all Mechanical, Electrical, and Special Systems schedules, budgets, reports, and documentation from pre-construction through close-out.
Requirements For This Position Include
5+ years. commercial construction experience with large sophisticated mechanical and electrical systems.
Position requires extensive experience managing the construction of aviation projects and complex electrical and mechanical infrastructure projects.
Candidate must have experience in developing project scopes and schedules, coordinating change orders and RFIs, managing and tracking project budgets, and cost control.
Strong experience managing professional relationships with owner's representatives, architects, engineers, and clients while supervising trade partners and vendors is a priority.
Discrepancy Coordinator
Service coordinator job in Washington, DC
Responsibilities:
Assist in tracking differences between orders, deliveries, and invoices using established tools and procedures.
Help maintain accurate records of all materials delivered to the site, working closely with the production team.
Enter and verify cost information in the SAP system as directed.
Support the identification and reporting of discrepancies between invoices and order details (such as quantity or price).
Communicate regularly with operational staff, finance team members, and suppliers as required.
Assist in processing invoices, credit notes, and rebates after confirmation with the production team.
Work with the supply chain team to help resolve any differences due to supplier errors.
Support problem-solving activities with guidance from procurement, cost controllers, and supply chain staff.
Help ensure suppliers are paid on time by completing assigned tasks promptly.
Required Skills
Essential:
Rigorous and detail-oriented
Good organizational skills to meet key deadlines
Ability to maintain positive relationships with all stakeholders
Strong cross-functional communication skills
Good knowledge of Excel
Desirable:
Financial accounting background
Familiarity with SAP
Experience in construction projects
Coordinator, Earth for Life- 25062
Service coordinator job in Washington, DC
World Wildlife Fund (WWF), one of the world's leading conservation organizations, seeks a Coordinator, Earth for Life. The Coordinator, Earth for Life is part of a team that collaborates across WWF-US to catalyze "whole of house" efforts to maximize conservation, climate and livelihood impact for nature and nature's benefits to people through protected and conserved areas. The team brings expertise in inclusive conservation, strategic planning, area-based conservation finance and blended finance (in coordination with the finance community of practice and interdepartmental efforts such as the Nature-based Solutions platform), structuring transactions, and closing PFPs in support of WWF US Goal Teams and their corresponding Integrated Programs with Area-Based Conservation programs: Wildlife, Oceans, Forests, Climate, and Freshwater and Food.
The major function of the Coordinator is to provide overall administrative support to reinforce the smooth functioning of the Earth for Life (EFL) team. The Coordinator role is responsible for performing a variety of both standard and complex administrative duties, contract functions and accounting tasks and providing support to high priority projects and general office needs using administrative skills, organizational skills, and detailed knowledge of the organization and its programs and policies. The position is a critical one as the Coordinator will support the implementation of a number of high profile, fast-moving and complex projects. They include projects worth over $100M, whose support includes the need for considerable skill, adaptability, problem-solving, independent decision-making, initiative and attention to detail.
Salary Range: $56,200 - $70,300
Please note: Applicants must be legally authorized to work in the U.S. This position is not eligible for employment visa sponsorship. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Responsibilities
* Grant and Contract Coordination - Responsible for drafting of grant agreement and contracts with consultants and other country offices. Inputs information into the WWF agreement portal and collaborates with technical staff to ensure that necessary information is provided and agreements are progressing. Once agreements are signed, ensures that subgrants to country offices and others are completed in a timely fashion. Tracks incoming financial and technical reports and/or deliverables through the grant and contract cycle.
* Financial support - Leads the development of preliminary data and background information for the EFL budget preparation process, working between the EFL SVP, VP and the Program Operations. This work involves working with other internal stakeholders and external partners. Reviews and processes payments for credit cards transactions, out of pocket expenses, and invoices. Inputs proper coding into the financial system, prepares check and/or wire requests, manages re-classes and serves as the liaison with accounting to track payments. Compiles and reviews financial reports submitted by others. Processes, organizes, and prepares expense reports for input into the financial systems, Workday and Smart Simple software. May monitor expense reports against budget, seeking explanations for significant variations.
* Team strategy - Works closely with EFL SVP, VP and EA to take forward the team strategy, including helping to drive collaborative processes intended to improve team integration and performance and communication and collaboration.
* Document review and preparation - Regularly composes correspondence and program materials including complex documents such as internal quarterly reports and presentations using PowerPoint, ensuring accuracy of content.
* Recordkeeping - Collects programmatic information and maintains records in accordance with policies and procedures, using Microsoft Word, Excel, or specialized databases such as SharePoint and customer relationship management (CRM) software. Responsible for upkeeping EFL Sharepoint folders on a quarterly basis and working with the EFL KM focal point to ensure key documents are stored and records are up to date. Reviews, validates, and inputs data collected or provided by others.
* Internal team meetings: Leads the development of the agenda for a weekly team meeting and supports the running of the meeting, including relevant follow up.
* External meetings/conferences/special events - Responsible for organizing meetings and workshops with external partners, which can include events of up to 60 people. Arranges attendee coordination and material preparation, and engages with external vendors relating to space and equipment rental, AV needs, catering. Registers supervisor(s) and staff for conferences, workshops, and events.
* Report preparation - Prepares and creates reports for internal staff, as well as members, donors, and government staff by creating tables and charts, calculating statistics, interpreting data, and assisting with drafting results summaries. May assist with compiling input for proposals and preparing for presentations.
* Communication - Responds to and schedules meeting requests for supervisor(s) and staff with internal and external individuals. Answers and routes phone calls, greets visitors, and replies to complex inquiries requiring detailed knowledge of departmental procedures.
* General office duties - Manages schedules and makes travel arrangements on behalf of supervisor(s) and team staff. Performs miscellaneous office tasks. May assign work and coordinate projects performed by part-time and temporary staff.
* Performs other duties as assigned.
Key Competencies
* Organization and attention to detail: Needs to be able to manage various schedules and technical/administrative requests with a high level of accuracy, organizing self and others.
* Adaptability: Must be able to balance frequently competing priorities and adapt to changing needs and deadlines and various communication styles.
* Collaboration and Communication: The role requires collaboration with team members, colleagues from other teams, and people outside the organization, and must engage regularly, efficiently, and respectfully with others.
* Initiative - To proactively support complex projects and keep task moving forward in a fast-faced work environment, with a team that is located/working in multiple locations worldwide requiring little supervision. Ability to look for ways to improve processes, support team goals, and ensure things are completed on time and accurately.
Qualifications
* A high school diploma or equivalent with a minimum of 3 to 6+ years of demonstrated and progressively responsible experience in an administrative assistant, project assistant, or coordinator position is required. Bachelors degree preferred.
* Demonstrated ability to use Word, PowerPoint, Excel, and specialized databases to create documents, reports, and logs.
* Experience and knowledge of budgets and financial reports.
* Experience in processing contracts, grants and grants management responsibilities.
* Organizational and analytical skills needed for proofreading and editing documents.
* Effective writing and workflow skills are necessary to prepare correspondence, reports and contracts.
* Strong interpersonal skills requiring courtesy, tact, and diplomacy are essential for effective communications with staff, and visitors.
* Demonstrated ability to take initiative, prioritize tasks, work independently, and meet deadlines.
* Committed to building and strengthening a culture of inclusion within and across teams.
* Proficiency in Spanish or other languages are a plus.
* Identifies and aligns with WWF's core values: Courage, Integrity, Respect, and Collaboration:
* Demonstrates courage by speaking up even when it is difficult, or unpopular.
* Builds trust with colleagues by acting with integrity, owning mistakes, and holding oneself accountable.
* Welcomes other points of view and ideas, recognizing and embracing different and contrary perspectives with kindness, curiosity, and encouragement.
* Makes conscious efforts to promote cooperative practices, behaviors, and ways of working across many groups and individuals.
To Apply:
* Submit cover letter and resume through our Careers Page, Requisition #25062
* Due to the high volume of applications, we are not able to respond to inquiries via phone
World Wildlife Fund (WWF) promotes equal employment opportunities for all qualified individuals regardless of age, race, color, sex, religion, national origin, disability, or veteran status, or any other characteristic protected under applicable law.
Auto-ApplyCommunity Outreach and Engagement Specialist
Service coordinator job in Washington, DC
General Job Information This position is in the Department of Insurance Securities and Banking, Insurance Bureau (DISB), Compliance Analysis Division. The mission of the Department of Insurance, Securities, and Banking (DISB) is three-fold: cultivate a regulatory environment that protects consumers and attracts and retains financial services firms to the District; empower and educate residents on financial matters; and provide financing for District small businesses.
Incumbent is responsible for developing relationships with District residents, other District agencies, stakeholder organizations and financial sectors. The position is based in the community, and actively participates in community-based education discussions, synthesize community input, and facilitate connections; and shares important information about the DISB and the sector with community members. The incumbent is also responsible for cultivating, developing, and deepening relations to build the visibility of the DISB's mission and vision, and inform key strategic priorities.
Duties & Responsibilities
Monitor consumer inquiries and complaints which have been provided to the Department from constituents, Advisory Neighborhood Commissioners (ANC), City Council, and the Mayor's Office. Propose consumer outreach and engagement best practice initiatives through monitoring of other jurisdictions' outreach programs. Collaborate and coordinate with internal Bureaus and Departments to identify risks to consumers and design key risk indicators and key performance indicators to effectively manage risk.
Coordinate consumer protection activities on behalf of the Department and in coordination with other District agencies compartmentalizing and leveraging special interest groups who serve seniors, the LGBTQ population, students, the disadvantaged, and focused on issues involving mental health parity, flood awareness and mitigation, life insurance, estate planning, foreclosure mitigation, and financial scams awareness.
Qualifications and Education
Specialized Experience is required that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Licenses and Certifications
None
Working Conditions/Environment
The work is performed in a typical office setting.
Other Significant Facts
Tour of Duty: Monday - Friday; 8:15 a.m. - 5:00 p.m.
Pay Plan, Series and Grade: CS-0301-13
Promotion Potential: No known promotion potential.
Duration of Appointment: Career Service Permanent.
Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.
Position Designation: The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability - Security Sensitive.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Program Advisor
Service coordinator job in Washington, DC
Job Description
Program Advisor - Temporary
Reports to: Assistant Director, Program Advising
Department: Employer Relations
Last Revised: April 2025
Salary Range: $58,000 - $64,000
Position Description:
The Program Advisor plays a critical role in preparing university students participating in The Washington Center's (TWC) academic programs, including the Academic Internship Program and other short-term initiatives. This position supports a diverse caseload of adult learners by providing individualized career coaching and tailored career-readiness services to equip them with essential and practical skills to obtain and thrive in an internship. Through strategic engagement, the Program Advisor will help learners develop industry-relevant skills, guiding them from initial program enrollment through internship placement.
In collaboration with each participant, the Program Advisor will identify industry-specific career interests and internship goals, revise application materials, and advise on interview preparation to ensure students are ready for the professional world. Program Advisors are also expected to meet defined placement goals and weekly performance metrics related to student engagement, coaching activity, and internship outcomes. An effective Program Advisor will cultivate an empathetic, mentoring attitude and offer valuable insights on hiring trends, industry expectations, and career success. Ideal candidates will possess strong communication and organizational skills with a solutions-oriented mindset.
This role also involves pre-arrival program planning, outreach, and administrative responsibilities to facilitate learners' progress through key program benchmarks, ensuring successful matriculation into TWC's programs. The Program Advisor will collaborate with internal and external stakeholders to maintain TWC's values of Justice, Equity, Diversity, and Inclusion by actively working to remove barriers, promote equity, and enhance participants' experiences and workforce readiness.
The Washington Center is a remote/hybrid organization with many employees working on average one day per week in TWC's Residential and Academic Facility, conveniently located near Union Station and public transportation in the NoMa neighborhood of Washington, DC. Given our organizational mission focus on skills, workforce development and collaboration, there are times where cross-collaboration among teams and departments will require more than one day per week in the office. Further, some programs at TWC do require program staff to work nights and/or weekends. The individual in this role is expected to reside in the greater Washington, DC metropolitan area.
Essential Functions:
Program Portfolio Management (50%)
Serve as the main point of contact, providing career coaching and internship search guidance throughout the pre-arrival process.
Develop and implement a communication plan for each participant, conducting mandatory advising appointments, check-ins, and regular outreach.
Leverage learning management and career coaching systems to assess participants' engagement with career-preparation materials.
Collaboratively review and enhance internship application materials with participants, including resumes, cover letters, and other supporting documents.
Offer industry specific guidance on interviewing, adjusting to D.C. living, and entering the professional sphere, supporting participants until their internship placement and program arrival.
Internship Placement (35%)
Partner closely with the rest of the Employer Relations team to track participant internship applications, referrals, interviews, and placements.
Maintain prompt communication with participants regarding updates on their internship applications.
Develop mentorship relationships to support and encourage participants throughout the application and internship process.
Coordinate with the Executive Director, Employer Relations, to review timelines, participant communications, and pre-program processes, fostering improvements where needed.
Manage weekly engagement activities, including career development session facilitation, student outreach, speaker coordination, and resource distribution.
Provide direct support to a portfolio that includes both domestic and international students, aligning with F-1 and J-1 visa requirements and collaborating with internal teams to ensure compliance.
Data Management (10%)
Track and manage participant data in Salesforce and other systems, ensuring accuracy in application materials, internship preferences, and program milestones.
Maintain up-to-date records on participant progress and coaching notes, focusing on data integrity and timely completion of key benchmarks.
Enrollment and Admissions (5%)
Report participant updates to the Recruitment and Admissions team through Salesforce.
Review and make decisions on domestic and J-1 student applications in alignment with the admissions timeline.
Required Education and Experience:
Master's degree required, with a preference for backgrounds in student affairs, career services, or related fields.
2-3 years of direct career coaching, academic advising, social services, or program management experience.
1+ years of experience with CRM platforms (e.g., Salesforce).
Strong familiarity with industries such as Government and Public Policy, Law & Public Safety, Business, Health Policy & Management, Communications & Media, and Digital & Emerging Technology.
Preferred Qualifications:
2-3 years of experience working with adult learners from diverse backgrounds, including socioeconomically diverse and neurodiverse populations.
Experience working with international students and knowledge of F-1/J-1 visa requirements.
Proficiency in online platforms (e.g., Canvas, Hiration, Symplicity, Salesforce) and comfort with public speaking for group coaching sessions.
Familiarity with the greater Washington, D.C. metropolitan area.
Knowledge, Skills, and Abilities:
Knowledge of career services and advising techniques; familiarity with internship matching and placement services.
Flexibility to thrive in a dynamic, performance-driven environment.
Cultural awareness and the ability to advise and engage a diverse participant population through remote methods.
Demonstrated maturity, sound judgment, and professionalism in handling sensitive situations and student concerns.
Responsiveness and follow-through in student and interdepartmental communications.
Excellent time management and organizational abilities, with a proven capacity to manage multiple priorities and deadlines.
Proactive in taking initiative and identifying solutions independently while contributing to team goals.
Supervisory Responsibility
This position has no supervisory responsibilities.
Competencies required to perform the job successfully (management)
Leads/develops/empowers people, develops relationships, inspires trust
Effectively executes organizational priorities
Analytical Thinking/Problem Solving
Change Management
The Washington Center's Values guide our mission work in every regard-internally and externally.
Equity & Inclusion
Learning
Connection & Collaboration
Integrity
Impact
Equipment Used to Perform the Job which may be representative but not all inclusive of those commonly associated with this position:
Cloud-based technologies
Standard office equipment including a computer, job-related software
The Washington Center is a majority remote organization: for most employees, employment with TWC will not be contingent on physical presence in an office space. The Washington Center does have some physical space in Washington, D.C. and the individual in this role is expected to work in-person at various times throughout the year as and when the need arises.
Physical Abilities are commonly associated with the performance of the functions of this job. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions of this job described. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job.
The Washington Center (TWC) is an Equal Opportunity Employer. TWC provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.
Social Service Coordinator
Service coordinator job in Washington, DC
Organization Seabury Resources for Aging is a private, not-for-profit corporation registered in the District of Columbia that provides various services to enhance the quality of life for older adults. Seabury's mission is to provide personalized, affordable services and housing options to help older adults in the greater Washington, DC, area live with independence and dignity. Seabury strives to continue to be the trusted community leader in aging services.
Overview of the Role
The Social Services Coordinator provides Information and Referral, Individual Socialization, and Counseling Services to residents aged 60 and above living in Wards 5 and 6 of the District of Columbia. The goal is to provide older adults and their family caregivers with supportive counseling and information on resources to help maintain and improve the older adults' quality of life. Services will be provided via phone, video chat, webinar, and in person at Ward 5 and 6 dining sites, Home First Residences and the lead agency office. This can be done through home visits for homebound seniors who are unable to meet virtually or speak on the phone. This is a community and office-based position with travel to Ward 5 and 6 dining sites, Home First Residences as well as an occasional home visits.
Major Responsibilities/Activities
Provide information on resources available in the community, including information relating to assistive technology.
Facilitate referrals to senior services programs, including case management and adult protective services through the Department of Aging and Community Living (DACL).
Provide support, resources, and guidance to older adults.
Visit community dining sites within Ward 5 and 6 at least twice weekly to provide outreach and informational sessions on community resources. Offer telephone reassurance and meet with seniors at Ward 5 and 6 dining sites to reduce isolation and foster increased socialization.
Justification should be submitted bi-weekly to the Finance and Data Administration Manager, and the associated notes should be entered into Cstars weekly.
The monthly goals include Counseling, Outreach, Information, Referral, and Assistance, as well as Individual Socialization service units.
Attend community events as requested by the Director.
Establish in-office hours for appointments and walk-in visits one day a week.
Works with the Home First Program Administrator to provide social service support to Home First Residents.
On-site at Home First Residences once a week to provide support to residence and Home First administrative staff.
Crisis, Intervention, Resolution, and/or Prevention
Home Visits to meet with the resident, assess needs, monitor, and coordinate services.
Assistance with the identification of, or transition into, a new living arrangement, assisted living community, or healthcare facility.
Refer and work with the DACL case management team to provide services as needed.
Assistance with application for benefits.
Assist with one on-call weekend a month.
Attend monthly house meetings and provide input for advisory council meetings.
Attend new resident interview and assist with admission process.
Key Qualifications
Professional with at least two years of experience in the social services arena working with the aging population.
Must possess appropriate training, education, or licensure in Social Work, Counseling, or a related field.
A skilled interviewer who can ask questions and effectively use interview skills to elicit needed information from clients.
Must be a skillful listener who understands the meaning of the client's statements.
Ability to engage older adults in conversation and provide emotional support/counseling.
Good attention to detail, documentation skills, and use of technology to enter service data.
Knowledgeable of the Older Americans Act of 1965 and local resources.
Must have access to an automobile five days a week for field visits.
Mental health experience is a plus.
Equipment Used: PC/laptop, computer printer, office copier, camera, telephone, facsimile machine, shredder, and typical office equipment. telephone, facsimile machine, shredder, and typical office equipment. Compensation: $40.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Seabury Resources for Aging provides personalized, affordable services and housing options to help older adults in the greater Washington, D.C. area live with independence and dignity. The nonprofit will be celebrating its 100th anniversary as a leader and trusted source for services regionally to keep older adults safe, secure, and connected.
Learn more and stay in touch with Seabury: https://linktr.ee/seaburyresources
Auto-ApplyCommunity Housing Coordinator
Service coordinator job in Severn, MD
Are you ready to be part of an organization dedicated to providing comprehensive behavioral healthcare and support to those in need? Vesta, Inc. is a financially stable, not-for-profit mental health company in Maryland. We're currently seeking a passionate Community Housing Coordinator to join our team at our location in Severn, MD. In this role, you'll play a pivotal part in ensuring the highest standards of care and support for individuals residing in our residential group homes.
Position Details:
Full-Time: Monday to Friday, with flexibility for evenings and weekends.
Location: Severn, MD
Preferred Candidate Qualifications:
Bachelor's degree in Health and Human Services Field or equivalent experience
Valid driver's license, clear driving record, and reliable transportation
3 years of supervisory experience preferred
Ability to pass background check and drug screening
Key Responsibilities:
Supervise and support Community Housing staff to ensure client needs and organizational requirements are met
Maintain standards of cleanliness, safety, and comfort in residential properties
Ensure staff compliance with documentation, training, and medication monitoring
Develop activities and groups to support clients' treatment and rehabilitation plans
Participate in the hiring process and provide coaching and training to staff
Join us in our mission to cultivate an environment of integrity, respect, and cultural awareness, where individuals can thrive and receive the support they deserve. Apply now to become part of our dedicated team at Vesta, Inc.! Compensation and Benefits: Pay Range: $62,614 - $68,527 per year, paid bi-weekly. Salary calculated based on education and experience. Other Compensation: Employees are eligible for bonuses (variable, depending on company and individual performance). PTO: New employees can accrue up to 96 hours of PTO in the first year (pro-rated based on start date). Employees can accrue up to 40 hours of sick leave per calendar year (pro-rated based on start date). Holidays: 8 paid holidays per year Retirement: 403(b) plan participation available at hire. Employer matching after 1000 hours of service. Discretionary employer contributions are given at least once a year. Health Benefits: Full-time salaried employees are eligible for benefits beginning the first day of the month after hire. Medical, Dental, and Vision (single and family), flex-spending accounts (FSA and Dependent Care). Company-Paid Benefits: Long-Term Disability and Basic Life/AD&D, Employee Assistance Program (EAP). Other Voluntary Benefits: Short-Term Disability
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
Bilingual Cultural Responsive Therapist - Youth First Care Program - Prince George's County, MD
Service coordinator job in Lanham, MD
The Youth First Care Program is a school-based program through Sheppard Pratt that embeds mental health therapists directly within Prince George's County Schools. By providing services on-site and free of charge, the program helps overcome common barriers to therapy, such as transportation and cost, making mental health support more accessible to students.
What to expect.
We are seeking a bilingual (English and Spanish) licensed counselor or social worker to provide culturally responsive, trauma-informed mental health support to youth and families within Prince George's County Schools. In this role, you will deliver culturally relevant interventions, collaborate with clinical teams, case managers, and community partners, and help address common barriers to treatment. You will also develop and implement interventions that promote holistic wellness from a client-centered, school-based, and community-focused perspective.
Specific Responsibilities:
Conduct assessments to tailor treatment plans and engage with clients, families, and support systems.
Facilitate wellness activities and educational outreach, focusing on stigma reduction and mental health awareness.
Address barriers to treatment engagement and contribute to the development of culturally relevant prevention materials.
Act as a liaison for obtaining culturally sensitive services and participate in case management and team planning.
Provide clinical assessments, therapy, crisis services, and maintain comprehensive documentation.
Deliver services in various settings, including offices, client homes, and other community environments.
What you'll get from us.
At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:
A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
Free clinical supervision to those working towards licensure
Licensing and certification preparation assistance
Comprehensive medical, dental and vision benefits for benefit eligible positions
403b retirement match
Generous paid-time-off for benefit eligible positions
Complimentary Employee Assistance Program (EAP)
Grand rounds, CME opportunities, and on-site lectures
Cross-discipline collaboration
What we need from you.
Must be licensed in Maryland as a:
Licensed Certificated Social Worker - Clinical (LCSW-C)
Licensed Masters Social Worker (LMSW)
Licensed Graduate Professional Counselor (LGPC)
Licensed Clinical Professional Counselor (LCPC)
Requirement of fluency in both English and Spanish.
A driver's license with 3-points or less and access to an insured vehicle.
Experience working with at-risk adolescents and families is preferred.
The pay range for this position is $60,320 minimum to $87,838.40 maximum. Pay for this position is determined on a number of factors, including but not limited to, license and years and level of related experience.
Sheppard Pratt's mission-driven culture offers an environment where you can explore what motivates you both professionally and personally. Impact opportunities include hospitals, special education schools, residential programs, outpatient centers, and more. We offer continuing education, tuition reimbursement, and career development programs to facilitate your professional growth. Together, we can put your purpose to work.
#LI-EH1
Student Life Counselor
Service coordinator job in Baltimore, MD
Job Description: Description: This role serves as the creator, planner, and implementer of the Student Life Program both in and outside of the residence halls. This position is responsible for teaching the HALLS Curriculum, discipline of students, and implementing life skills programming.
This position also serves as the principal caregiver for the students and supervises the resident assistants in the afternoon and evening hours.
Life Skills Counselors are also responsible for developing and maintaining necessary residence hall programs.
Requirements: DUTIES AND RESPONSIBILITIES Nurturing, Educating, and Engaging Students/Staff (70%) Ø Demonstrates ability to nurture each student entrusted to their care consistent with the Student Life Training & Certification Program by: · establishing trust, · advocating for students' best interest, · mentoring students, · developing strong, mutually respectful relationships, · providing consistent emotional support through praise, affection, empathy, and recognizing student achievement, · advising students through personal problems, · listening to students' thoughts, feelings, concerns, and problems, · helping students in developing relationships, · maintaining students' dignity and self-esteem, · providing opportunities for students to develop personal maturity through developmentally appropriate freedoms and responsibilities, · maintaining confidentiality of sensitive materials, and · supporting students by attending as many functions that involve their students as practical.
Ø Fosters relationships between students and their families of origin by: · orienting students and families to the residence hall upon enrollment and providing counseling regarding possible separation issues, · providing opportunities for and promoting interaction with siblings, · participating in parent conferences, when necessary, · communicating with the family of origin regarding student's progress, accomplishments, growth areas, and concerns about the student · consulting with the family of origin, when appropriate, and involving them in decision- making concerning the student's care.
Ø Protects the rights and dignity of individual students by: · making decisions based on the best interest of students, · supporting the ethical treatment of all students, · serving as a direct link to students in cases of student's rights violations, and · promoting problem solving and relationship development between students.
Ø Attends to students' health care needs by: · recognizing students' health needs and referring to medical services when appropriate, and · maintaining accurate student health care records.
Ø Attends to students' mental health needs by: · reporting signs of student abuse, depression, and suicide ideation to mental health services, · maintaining students' dignity and self -esteem, · recognizing and supporting students in bereavement/separation issues, and · listening actively to students' thoughts, feelings, concerns, and problems and counseling when appropriate Ø Attends to the moral, and character development of students by: · teaching and modeling values related to sound moral and character development, and · teaching and role-modeling appropriate choices in movies, music, and television programs.
Ø Manages and evaluates the students' individualized goal attainment as part of the implementation of the HALLS standards and benchmarks system by: · stressing the importance of setting goals, evaluating progress, developing a strong work ethic, following through and remaining committed, · collaborating with others to decide how best to help each child reach the HALLS Standards and Benchmarks, and · participating in overall assessment of students.
Ø Teaches social, self-help, life-long learning, and basic life skills through implementation of the HALLS curriculum: · teaching developmentally appropriate responsibility for self and others, · teaching developmentally appropriate decision-making and critical thinking strategies, · providing a supportive and flexible structure from which students learn responsibility, problem solving, and time management, · providing opportunities for students to practice/demonstrate learned skills including manners, conflict resolution, cooperation and teamwork, · teaching students to develop a positive peer culture through helping relationships, · facilitating students' development of individual, house and residence hall goals and objectives, · teaching students developmentally appropriate leadership and communication skills, and · encouraging individuality and creative thinking from students.
Ø Facilitates student academic achievement by: · providing a structured learning environment and assisting with homework, when necessary, · integrate literacy strategies through the HALLS curriculum · teaching and modeling appropriate study skills, · assessing students' school grades and performance and implementing additional learning support, when necessary, · communicating with teachers on a regular basis, and · counseling and preparing students for college education.
Ø Attends to students' personal safety by: · being aware of student location, · being aware of and attentive to warning signs of emotional distress, and · supporting overall campus supervision.
Ø Facilitates student leisure and recreational activities by: · teaching students to make leisure activity choices, · planning and leading students on educational and/or recreational trips and/or activities, · facilitating house activities, · participating in residence hall activities, and · encouraging and supporting students' involvement in SEED community activities.
Ø Teaches students healthy lifestyles by: · teaching and coaching students' personal hygiene, · demonstrating and involving students in regular physical activity, · educating and counseling students on dating relationships, human sexuality, and drug and alcohol issues, and · making referrals to appropriate student support services when necessary.
Ø Teaches students to exhibit behaviors and values deemed appropriate for a member of the SEED community through: · displaying appropriate role modeling, · maintaining personal self-control, · respecting and appreciating diversity, and · modeling positive relationships.
Ø Establishes and maintains a developmentally appropriate behavior management system by: · managing student behavior in the house, residence hall, SEED community, and public, · collaborating with students in developing house rules and regulations, · effectively utilizing appropriate skills to prevent and/or de-escalate intense situations while maintaining the dignity and respect of the student, · holding students accountable by delivering natural and logical consequences and using corrective teaching, · utilizing modules from Level I Certification such as active listening, pro-active teaching, corrective teaching, and self-awareness, · utilizing a consistent incentive system that reinforces and rewards students' appropriate behavior, · implementing a motivation / incentive system, and · collaborating with SEED staff and outside agencies (when necessary) to develop strategies to effectively manage student behavior.
Ø Provides on-the-job coaching and mentoring for the purpose of: · providing direct support and mentoring to Resident Assistants, · assessing Resident Assistants' skill levels and providing clear direction and support in areas of growth, · developing Resident Assistants' skills consistent w/ the Student Life Training & Certification Program, · motivating Resident Assistants to use the skills they have already learned, · answering procedural questions for Resident Assistants and other staff, · advising Resident Assistants on appropriate role modeling, behavior and cultural/ gender sensitivity, · fostering a sense of autonomy and self-sufficiency in the Resident Assistants, and · promoting career development/advancement opportunities for Resident Assistant.
Ø Assisting in the development of personal and professional goals by: · negotiating a plan/agreement with the Resident Assistants, · providing written documentation that the plan is being met, and · following up on whether Resident Assistant have met professional, personal & safety goals.
Facilities Management (10%) Ø Responsible for managing and maintaining the house/residence hall facility by: · ensuring a safe, secure, and clean environment, · submitting work orders, when necessary, · conducting monthly fire drills and reviewing emergency exit plan with students, and · maintaining OSHA, first aid and universal precaution guidelines and procedures.
Program Development (10%) Ø Develops and maintains individualized student programs including: · participating on student intervention teams and collaborating to develop and implement an individualized plan, · developing and implementing behavioral management programs for students as necessary, and · developing and implementing individual community restitution programs in collaboration with internal departments and external agencies.
Professional Development (10%) Ø Achieves and maintains Student Life Program Certification by: · participating in and reaching minimum standards of the Student Life Certification Program (Level I), · reading and researching information pertinent to parenting skills and student development, · setting / meeting annual professional development goals, · evaluating self performance in collaboration with supervisor(s), and · soliciting and implementing feedback on job performance and professional behavior.
EXPECTATIONS SEED Core Values All Student Life Staff are responsible for understanding, communicating and demonstrating the following set of shared vales: 1.
Respect - being civil, cordial, courteous, and polite toward peers and adults and tolerating differences by treating others as you want to be treated 2.
Responsibility - taking ownership and being accountable for your actions and doing what you are supposed to do for the betterment of yourself and the SEED community 3.
Self-Discipline - controlling your behavior and actions and doing what is expected of you without reminders 4.
Integrity - doing the right thing even when no one is looking.
5.
Compassion - being concerned, helpful and supportive toward other people and the community and thinking about how the other person will feel before you act.
Behavioral Indicators All Student Life Staff are responsible for demonstrating professional behaviors consistent with the following principles.
Such behaviors include, but are not limited to the following: 1.
Professionalism: · Cooperative and positive attitude toward students, parents, staff and other constituencies of the school · Presentation of self by appropriate dress and manner of speech · Appreciation for the sensitivity of information gathered in one's professional role and in maintaining the confidentiality of such information · Cooperative team membership and participation on teams both within and outside of the Student Life Program · Appropriate constructive questioning · Openness to new ideas and ongoing program improvement · Maintaining the highest legal, moral and ethical standards, thus enabling each adult to be a strong, positive role model for the students 2.
Growth and Development: · Support and actively encourage an overall school environment which promotes personal and professional growth and development · Development and completion of personal and professional growth plans in a timely manner · Commitment to a process of life-long learning · Strive for excellence in both adult's and student's performance · Fulfilling personal and professional responsibilities with honesty, integrity, and in full compliance with school, local, state and federal regulations 3.
Commitment to the SEED Mission: · Commitment to the mission of The SEED School of Maryland · Commitment to the shared vision of the SEED School of Maryland · Modeling values consistent with the SEED School's Student-Parent Handbook · Cooperation and collaboration within and across departments to accomplish goals and objectives which are focused on the students.
· Enthusiastic commitment to high standards of excellence in performance, behavior, and learning.
· Commitment to meeting student's individual needs and understanding their individual contextual background.
4.
Effective Communication: · Development and maintenance of high performance teams at every level (students, parents, administration, staff) · Effectively shares information and instruction in a manner that helps others succeed · Communicates plans, goals and developments of projects in an effective and timely manner · Striving to create “win/win” solutions wherever possible · Use of a tone and style of communication that is assertive and appropriate for the individuals as well as the circumstance/situation · Use of tact, sensitivity and empathy when interacting with and/or serving the SEED School, community, parents, students.
· Demonstrates an ability to utilize active listening in a manner that shows care, sensitivity, and approachability QUALIFICATIONS Experience & Education · Bachelor's or higher degree or equivalent work experience in social sciences or related field · Two to three years direct experience in administration, management, or other leadership positions · Two to three years experience in adolescent development, residential/boarding education, teaching, or related fields · Two to three years supervision/security experience with adolescents Computer Skills · Proficient in MS Office Suite · Internet savvy and skilled with technology Language Skill · Ability to read, analyze and interpret orders · Ability to respond to common inquiries or complaints from students, staff members, parents, contractors, etc.
· Ability to write reports that conform to prescribed style and format · Ability to effectively present information to students, supervisors, and others · Ability to analyze and solve issues Physical Demands While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell.
The employee must be able to lift and/or move boxes up to 25 lbs.
in weight.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment While performing the duties of this job the employee is exposed to a noise level in the work environment that is usually moderate.
Social Services Coordinator, Baltimore, MD
Service coordinator job in Baltimore, MD
Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.
Position Summary: KIND seeks a Social Services Coordinator to work with KIND's child clients and their families to identify needs and gaps in services, assist families in accessing services related to education, health, mental health, housing, mediation, and childcare and provide leadership in establishing and sustaining relationships with local and state social services partners.
This position is contingent upon continued funding.Essential Functions
Develops and maintains a knowledge base of social services available to clients in assigned work areas.
Develops relationships with community coalitions in areas of high client concentration.
Establishes working relationships and partnerships with local service providers and administrators in each service area to enhance the referral process.
Conducts assessments of referred clients, including the larger context in which the child is living, identifying needs, barriers, and safety concerns.
Maintains documentation regarding attempts to access services and service delivery.
Tracks and reports client data, outreach actions and outcomes, and general information for program evaluation, performance quality, and development purposes.
Completes referrals to services, assists families in completing intake requirements for these services, and follow up as necessary.
Assists KIND legal staff in working with families in crisis and transition.
Works with other KIND Social Services Coordinators nationally to develop best practices, protocols, and provide training and support on relevant topics for KIND staff.
Conducts training to support pro bono attorneys and community social providers.
Works closely with other legal services providers, law firms, corporations, and law schools in relevant jurisdiction(s) to identify and support resource-sharing amongst these partner agencies.
Supervises interns and volunteers.
Other duties as assigned.
Qualifications and Requirements
Undergraduate degree in Social Work or related field, preferably in counseling, or related specialty.
Minimum of 2 years of experience working with immigrant populations; experience working with unaccompanied minors preferred.
Minimum of 2 years of experience working with children, preferably unaccompanied minors, immigrant and refugee children, or experience working with survivors of abuse, human trafficking, or other trauma.
Ability to work collaboratively, and preferably, prior experience working with attorneys, law firms, or other legal service providers.
A strong record of intercultural responsiveness, sensitivity and awareness, and cross-cultural communication skills.
Experience working with a diverse team of social service providers and advocating on behalf of clients.
Ability to verbalize and implement therapeutic-focused strategies for children/families.
Familiarity or ability to work with adult immigrant caretakers, or training in trauma-informed parenting.
Ability to manage, create and oversee various events that aim towards bringing resources and services to child clients.
Ability to network with local coalitions to establish strong relationships to allow for cross-referrals.
Ability to travel as assigned.
Ability to work within an office environment, have regular interaction via telephone, teleconference, IM, and email with KIND's team, and have in-person meetings with clients
Excellent written and oral communication skills in English and Spanish (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking).
Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.).
Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
Committed to practicing and supporting wellbeing and a work-home life balance.
Experience working and communicating in a remote environment preferred but not required.
Our Benefits - Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. - Pre-tax flexible spending account (FSA) for both medical and dependent care. - Pre-tax transit and parking spending account. - Employer-paid life insurance and accidental death and dismemberment insurance. - Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link.
Application Instructions
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
Disclaimer:
KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website:
****************************************************************
.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Academic Coordinator - Community Schools
Service coordinator job in Baltimore, MD
How this role contributes to the Y's mission: As a Y Academic Coordinator for school partnerships, you will lead a team of teachers who teach school age children through research-based curriculum that result in academic achievement and a love of learning. You will prepare and submit lesson plans that meet the individual needs of the youth and the overall goals of Y programs for students in grades K-12 located in schools in low income communities served by the Y in Central Maryland. As Y Academic Coordinator, you'll contribute to the Y and to our overall community by supporting and nurturing youth adversely impacted by the achievement gap.
This work is right for you if you have:
An interest in the well-being of school age youth, enthusiasm, patience, good humor, good judgment and a good spirit
Prior experience leading a classroom and creating and implementing lesson plans and guiding teachers
The ability to clearly communicate and effectively listen to children, parents/guardians, members, school administration and other Y associates
A current teacher certification
Case Management Coordinator, (CHW Certified)
Service coordinator job in Linthicum, MD
The University of Maryland Medical System (UMMS) is an academic health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit *************
Job Description
General Summary
Responsible for identifying member gaps in care and implementing solutions to remediate them. Work closely with the RN Care Manager and other members of the Interdisciplinary Care Team to address post discharge and post-acute care needs, coordinate referrals and address social determinants of health. Provide a variety of administrative services to an assigned organizational unit. Work is performed under moderate supervision. Director report to the Nurse Manager, Population Health.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Contact members by phone, mail and/or in person to educate them about their health care needs, gaps in care and the importance of closing those gaps.
Execute tasks for effective care coordination to improve patient care such (e.g., schedule follow-up visits and labs/tests, communicate with providers and case managers, and facilitate referrals and utilization, etc.).
Prepare documents and various materials, responds to correspondence and telephone inquiries, maintains filing systems, and prepares basic statistical data and reports.
Utilize various reports and data bases to assign cases to members of the care team.
Assist with health screenings and assessments and supports patient education related to social and health needs.
Provide scripted education/coaching and distribute health education materials (utilizing department approved resources) to patients and family members, as needed.
Screen patient using validated tools such as high-risk screeners, social determinants of health and PHQ 2-9.
Identify members who could benefit from case management and make appropriate referrals to the CM Program.
Conduct Transition of Care phone call to patients experiencing a transition along a care continuum such as post Emergency Department /hospital discharge, or post-acute care.
Work with the Interdisciplinary Care Team to provide support services and coordination of care activities to a defined population (e.g., post discharge phone calls, outreach phone calls to moderate and rising risk patients for screening into services, wellness checks, and education and follow up on care plan goals, etc.).
Provide education regarding scheduling routine wellness and screening appointments.
Adhere to standard volume of follow-ups, communicated productivity metrics, including length of call, length of answer time, and the number of calls taken or delivered to achieve first call resolution on every call.
Perform data entry in accordance with quality standards, including appropriate documentation and communication in accordance with compliance and regulatory requirements.
Manage a high-volume of inbound or outbound communication verifying and/or securing primary care visits, insurance coverage, etc.
Document the patient medical record and/or care management application.
Maintain HIPAA standards and ensure confidentiality of protected health information.
Perform other duties as assigned.
Qualifications
Education and Experience
High School Diploma.
Associate degree in a healthcare related field preferred.
Minimum two (2) years' experience in care management, coaching or community health work.
Minimum two (2) years' experience working in a client service environment.
Certification in Community Health Work, Medical Assistant, Pharmacy Technician, or related health field, or the ability to obtain within one (1) year of start date.
Valid driver's license and reliable transportation (may be required to use personal vehicle for offsite visits).
IV. Knowledge, Skills, and Abilities
Working knowledge of basic medical terminology and concepts used in care management.
Working knowledge of population, demographics, assets, and needs.
Working knowledge of chronic health conditions and associated self-care.
Working knowledge of social determinants of health disparities.
Working knowledge of applicable federal, state, and local laws, rules, and regulations (e.g., HIPPA).
Ability to educate members regarding community resources.
Ability to think critically and follow a plan of care.
Advanced customer service skills.
Proficient documentation skills to maintain client records.
Ability to analyze, compare, contrast, and validate work with keen attention to detail.
Effective interviewing, listening, and coaching skills.
Demonstrated resourcefulness, with ability to anticipate needs, prioritize responsibilities and take initiative.
Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
Effective analytical, critical thinking, planning, organizational, and problem-solving skills.
Ability to communicate effectively in person, by phone, and by email.
Ability to work independently and as part of a team.
Advanced verbal, written and interpersonal communication skills.
Advanced skill in the use of Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint).
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $23.7-$33.19
Other Compensation (if applicable):
Review the 2025-2026 UMMS Benefits Guide
Graduate Admissions Specialist
Service coordinator job in Washington, DC
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Department:
School of Public Affairs
Time Type:
Full time
Job Type:
Regular
FLSA Status:
Non-Exempt
Work Modality:
Hybrid 01 (On Campus 3-4 Days/Week)
Union:
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
:
Summary:
The Graduate Admissions Specialist will serve a vital processing, tracking, and front-line role within the Office of Graduate Admission (OGA) in the School of Public Affairs. The Graduate Admissions Specialist will primarily provide support for the timely and thorough processing of prospective graduate student applications, including direct interface with applicants (written, online, and in person), extensive use of the campus' CRM, Salesforce, and the management and update of an array of tracking spreadsheets. This position will also provide support with admissions, enrollment, and assessment reports; merit aid (Graduate Financial Aid ((GFA)) notifications, tracking, and auditing; international student immigration paperwork; admissions marketing collateral; and relevant event preparation, delivery, and follow-up.
This position reports directly to the Associate Director of Graduate Admissions & Enrollment Analytics as part of the SPA Office of Graduate Admissions, which includes the Assistant Dean of Graduate Enrollment, the Assistant Director of Graduate Recruitment, Graduate Recruitment and Advisement Coordinator, supporting graduate student staff. In addition to the OGA staff, the position will work with the SPA Senior Associate Dean, graduate applicants and admitted students, graduate advisors, International Student and Scholar Services staff, and faculty members, as well as other campus graduate admissions units and support services. The position may also directly supervise one to two hourly graduate students.
Essential Functions:
1.) Application & Admissions Support
* Primarily responsible for supporting the Associate Director of Graduate Admissions & Enrollment Analytics. Duties include processing applications, entering, and maintaining relevant admissions data in various University systems. This position will review official and unofficial college transcripts to verify final grade point averages (GPA), degree conferral, and send international transcripts for evaluation. This position will regularly assist SPA graduate applicants, admitted students, faculty members, and staff with their questions and concerns regarding the application/admissions processes utilizing various mediums (written, online, in-person, and over the phone), including bi-monthly Application Coaching Session virtual presentations. The Specialist will also support the merit aid (Graduate Financial Aid ((GFA)) notification, tracking, and auditing processes of the School. This position assists with the edit and release of communications related to application, admission and/or merit aid processes. This position will also collect and submit international student immigration paperwork for processing and track international student visa status. This area of responsibility may include supervising one to two graduate student staff in support of the OGA process.
2.) Spreadsheet Management & Data Reporting
* Creates and manages an array of application, admission, and merit aid spreadsheets requiring regular updates. Contributes to enrollment and assessment reports including the monthly Graduate Enrollment Report as well as the annual Assessment Report. Completes ad hoc data requests related to recruitment, yield,, and international student statuses.
3.) Events Planning & Logistics
* This position intermittently supports OGA's efforts to plan, execute, and follow-up on recruitment/admission/ onboarding events for prospective and admitted graduate students. This position will be asked to periodically extract targeted distribution lists from the CRM to support graduate enrollment initiatives.
4.) Other Duties as Assigned
* Occasional other duties as assigned.
Supervisory Responsibility:
* Supervises one to two hourly graduate student staff who support the application and data entry/management processes for the SPA Office of Graduate Admissions. Student staff maintain part-time work commitments primarily during the academic year and in support of peak demand for SPA's Spring and Fall enrollment cycles.
Position Type/Expected Hours of Work:
* Full-Time.
* 35 hours per week.
* Hybrid 1 work modality (3 - 4 days in office).
Salary Range:
* $27.50 - $30.75 per hour.
Required Education and Experience:
* Bachelor's degree or equivalent.
* Advanced training in MS Office software applications or equivalent in education, training, and experience.
* 1 - 3 years of relevant experience.
* A minimum of one (1) year of relevant full-time professional experience (post-degree) in a higher education environment or other relevant experience in a high traffic, customer contact position within a complex organization.
* Experience with databases and acute attention to detail.
* Proficiency in MS Office software applications (Excel, Word, PowerPoint, Outlook) and web-based research.
* Experience managing sensitive information and maintaining confidentiality.
Preferred Education and Experience:
* Master's Degree or equivalent.
* Familiarity with Salesforce, CRM or other customer relationship management software and/or Colleague a plus.
* Experience in a front-line customer service role.
Additional Eligibility Qualifications:
* Must be able to work some evening and weekend hours as required.
* Ability to gather and analyze data using basic research methods and databases.
* Comfort and experience with computer technology and willingness to learn new computer programs.
* Ability to manage a fast-paced, deadline-driven environment; be a proactive self-starter; adapt and operate at a high level of efficiency with moderate direction and supervision; complete multiple assigned tasks independently and on schedule.
* Excellent administrative and organizational skills.
* Strong interpersonal and communication skills (verbal and written), with a customer service orientation and ability to communicate; effectively interact with people of all ages and diverse backgrounds.
* Team-oriented with an ability to foster positive and productive working relationships in a professional and courteous manner with students, staff, and faculty.
Work Authorization/Security Clearance:
* Hiring offers for this position are contingent on successful completion of a background check.
Other Duties:
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
* Hiring offers for this position are contingent on successful completion of a background check.
* Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
* Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
* American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email ************************.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Auto-ApplyRisk Management Framework Coordinator 2
Service coordinator job in Annapolis, MD
Corporation At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.
As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with.
ARSIEM seeks a Risk Management Framework Coordinator 2. This position will support one of our government clients in Annapolis Junction, MD.Responsibilities
Provide a process integrating risk management activities into the system life cycle process.
Perform and complete organizational and management tasks that support the Government's cyber mission efforts.
Manage information security, systems, and enclave risk across the organization.
Manage risks, risk mitigation plans and strategies, deadlines and progress across Technical Task Orders and leadership to ensure mission priorities are delivered within budget cost, efficient performance, and delivered on time.
Minimum Qualifications
Eight (8) years of experience in one or more of the following fields: Risk Management, Process Improvement, or Project Management.
One (1) year of experience with COTS risk management tools (e.g., Active Risk Manager (ARM)), statistics, data collection, analysis, data presentation, and the application of automated data management tools in a classified environment.
Experience in the Agile Scrum methodology.
Three (3) years of direct experience with an intelligence community or signals intelligence activity is desired.
A Bachelor's degree in Business Management, Computer Science, Electrical Engineering, Information Management, Program Management etc.
In lieu of a Bachelor's degree, an additional four (4) years may be substituted.
Required Certifications (one or more): CAP, CASP+ CE, CISM, CISSP (or Associate), GSLC, CCISO, HCISPP
Required Capabilities
Coordinate TTO tasks with customer organizations (directorate/group/office level) as necessary to implement RMF services
Communicate with clients about expectations and goals
Collaborate with Government Program Manager, leadership, Business Financial Managers, Contracting Officers, Contracting Officer Representatives, mission teams and agency leadership on risks.
Work with the mission and Government PM to identify risks to organizations, programs, systems, etc.
Collaborate with mission and Government PM risk mitigation plans and strategies.
Coordinate risks, risk mitigation plans, and progress across the teams to ensure delivery of task is delivered on time and within budget
Organize transition effort work with industry, leadership, Program Manager, and mission leaders.
Clearance Requirement: This position requires an active TS/SCI with a polygraph. You must be a U.S. citizen for consideration. Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $5,000, and the referrer is eligible to receive the sum for any applicant we are able to place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment.
ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Auto-ApplyStudent Services Coordinator
Service coordinator job in Washington, DC
The American Association of Colleges of Nursing (AACN) is the national voice for academic nursing. AACN works to establish quality standards for nursing education; assists schools in implementing those standards; influences the nursing profession to improve health care; and promotes public support for professional nursing education, research, and practice.
Position Summary
Provides high-level general and administrative support for a variety of association activities including the Graduate Nursing Student Academy (GNSA) and other Student Initiatives.
Primary Duties and Responsibilities
Responsible for supporting administrative functions for the Graduate Nursing Student Academy (GNSA).
Supports GNSA Leadership Council meetings and conference calls by producing member reports, taking and distributing notes, and providing support as needed. Enables the recruitment of new Leadership Council members through promotion of applications and review of submissions.
Assists with GNSA webinars including marketing efforts, registration management, development of webinar evaluation reports, and sending follow-up communication to speakers and participants.
Manages the GNSA Liaison program which includes:
Tracking current Liaisons through graduation and maintaining accurate data on the group
Onboarding new Liaisons which includes selection, notification, and data management
Offboarding outgoing Liaisons which includes identifying a Liaison replacement and collecting feedback information
Developing strategies to engage GNSA members in the GNSA Liaison group
Soliciting, editing, and publishing content from the Liaison community, including the Liaison Pulse and Liaison Leadership Interviews
Executing networking opportunities for Liaisons, including promotion of events, running the meetings, and providing administrative follow-up
Planning and managing bi-annual town hall calls which includes developing an agenda, managing the registration process, and creating and distributing meeting minutes
Drafting and distributing a monthly newsletter to the Liaisons
Maintains and evaluates GNSA social media marketing including drafting posts across all platforms, engaging the GNSA audience, and evaluating success metrics.
Responds to questions from GNSA constituents and other deans and faculty related to all association student initiatives.
Drafts and sends marketing communications related to student initiatives, leadership opportunities, and award announcements.
Provides general support for the association providing back-up to other administrative staff as requested, specifically with questions related to AMS customer service.
Other duties as assigned.
Marketing Coordinator and Community Outreach Specialist For a Top Plastic Surgery Practice
Service coordinator job in Tysons Corner, VA
Marketing Coordinator & Community Outreach Specialist
Full-Time | $65,000-$85,000 + Bonuses
NOVA Plastic Surgery & Dermatology is a premier multi-location plastic surgery and aesthetic practice expanding into Tysons in December 2025. We are seeking a polished, highly organized Marketing Coordinator & Community Outreach Specialist to serve as the bridge between our internal team and our outsourced marketing agency.
This role is for a high-energy, confident professional who excels in communication, relationship-building, content coordination, and managing complex marketing projects.
You will be the face of NOVA inside the Tysons community and the operational engine behind our marketing execution.
Responsibilities 1. Community Outreach & Business Partnerships (High Priority)
Represent NOVA professionally at Tysons businesses, corporate offices, luxury retail centers, gyms, salons, and hotels
Build relationships with HR teams, office managers, and local partners
Distribute brochures and branded materials to nearby businesses
Schedule “Lunch & Learn” sessions with corporate HR or leadership teams
Develop B2B referral pipelines and track outreach activity
Support planning and execution of the Tysons grand opening and local events
2. Marketing Coordination (Daily Execution)
Work closely with our outsourced Marketing agency to execute campaigns and provide required assets
Maintain the internal marketing calendar for Ashburn, SkinLab, and Tysons
Organize and manage photo/video shoots with providers and local videographers
Capture content (iPhone video/photo) during clinic activities and treatments with simple editing and posting.
Maintain asset libraries for website, social media, and ads
Submit materials to magazines, media outlets, and PR partners
Coordinate influencer visits and track deliverables
3. Digital & Administrative Support
Review weekly KPIs from the agency and compile reports
Post or schedule social content provided by the agency
Update Google Business Profiles
Support email campaign deployment
Maintain contact lists, outreach logs, CRM notes, and event RSVPs
Monitor social media DMs and route leads internally
Maintain and update website before and after photo gallery
4. Event Support
Coordinate patient events, open houses, workshops, and partnerships
Handle venue logistics, invites, RSVP management, partner communication
Assist with Tysons launch planning and community activation
Who You Are
Confident, polished communicator - comfortable walking into corporate offices
Organized and detail-driven - able to manage multiple deadlines
Outgoing, charismatic, and professional - a natural brand ambassador
Experienced in marketing coordination, events, outreach, or hospitality
Able to capture high-quality iPhone content
Strong at follow-up and managing logistics
Comfortable working independently and with limited oversight
Passionate about aesthetics, beauty, or luxury brands
Able to move between Ashburn and Tysons regularly (mileage reimbursed)
Qualifications
3-5 years of experience in marketing, outreach, hospitality, communications, or brand representation
Excellent verbal and written communication skills
Strong organizational skills and project management ability
Experience with Canva, google my business, basic social posting tools
Passionate about Aesthetics and skincare.
Experience in aesthetics, beauty, luxury retail, or wellness is a strong plus
Compensation & Benefits
$65,000-$85,000 base (commensurate with experience)
Quarterly performance bonuses
PTO + paid holidays
Medical, dental, and vision benefits
Employee treatments + skincare perks
Career growth into Marketing Manager or Director role
If this is interesting and you believe you would be a great fit please submit a resume with a cover letter.
Student Services Coordinator - Cardinal Hickey Academy - Owings Maryland
Service coordinator job in Owings, MD
Job Description
Cardinal Hickey Academy in Owings Maryland is hiring a part-time Student Services Coordinator. This important role will report to the Principal for 16 hours per week. is $20.00 to $25.00 per hour
Please forward your resume to: *********************************
Responsibilities include, but are not limited to:
Planning
Create lesson plans that align with the Archdiocese of Washington Academic and Religious Standards.
Utilize Standardize Test scores and other forms of assessment to adjust lesson plans and inform instruction.
Plan lessons that are learner based.
Plan lessons that address the various needs of all students.
Instruction
Deliver a balanced program of instruction that incorporates direct instruction, guide instruction, individual/ group practice, questioning, demonstration and discovery.
Plan individual and group instruction that includes lectures, discussion and hands-on activities.
Administer assessments (both formal and informal) to determine if instructional objectives are being met.
Use assessment data to differentiate instruction to assure that the diverse needs of all students are met.
Assigns class and homework that support the lesson's objective and re-enforces the learning process.
Classroom Management
Establish classroom procedures that optimize instructional time.
Create and enforce rules that are clear and foster an atmosphere in which all can thrive.
Maintain a positive learning environment based on mutual respect and cooperation.
Set high expectations for achievement.
Assure that Catholic values are the basis of all interactions between students and teacher.
Communication
Maintain a grade book that reflects students' progress on a variety of formative and summative assessments.
Monitor students' grades and communicate status to parents and administration.
Inform students and parents of assignments/projects and provide detailed written instructions, rubrics and due dates.
Routinely post up to date information (homework, projects and grades) to the school's grade book portal.
Use email, notes home and phone calls to inform parents if a student is not making adequate academic or behavior progress.
Hold conferences with parents if students need academic or behavior intervention
Produce quarterly progress reports and report cards.
Catholic Identity
Actively foster and support Catholic beliefs, traditions and practices.
Reflect the Catholic Church's teaching on social justice and witness service to others. (Policies for Catholic Schools - Third Revision - 2018)
Assist in the planning of liturgical ceremonies such as mass, penance services, prayer services, etc.
Lead and encourage prayer in the classroom.
Plan and teach religion classes (if applicable) that align with the ADW Religion Standards.
Attend Catholic liturgical ceremonies (as required).
Non-Instructional Duties
Perform duties such as carpool, recess, lunch and classroom teacher substitution (as required).
Sponsor clubs and other school activities (as required).
Attend Home and School meetings and other after hour's school events (as required).
Participate in all required faculty and professional development meetings.
Must obtain Maryland, Virginia, or District of Columbia certification within three years of the date of hire. (Policies for Catholic Schools - Third Edition - 2018)
Must obtain required religious certification. (as required)
Qualifications:
Bachelor's degree
Current teacher certification in Maryland, Virginia, or Washington, DC (candidates have 3 years from hire to earn their certification)
Knowledge of child development and supervision
Experience teaching in an elementary school setting (preferred)
must be able to do Lunch Bunches and prepare lesson plans for Classroom visits on several topics. e.g.. bullying
While a conscientious effort has been made to include all duties and expectations of the Archdiocese of Washington elementary school teacher, the above is not all inclusive and the position's duties may be expanded or modified at the discretion of the principal.
Easy ApplyCase Management Coordinator, (CHW Certified)
Service coordinator job in Linthicum, MD
Job Description * General Summary Responsible for identifying member gaps in care and implementing solutions to remediate them. Work closely with the RN Care Manager and other members of the Interdisciplinary Care Team to address post discharge and post-acute care needs, coordinate referrals and address social determinants of health. Provide a variety of administrative services to an assigned organizational unit. Work is performed under moderate supervision. Director report to the Nurse Manager, Population Health. * Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. *
Contact members by phone, mail and/or in person to educate them about their health care needs, gaps in care and the importance of closing those gaps. * Execute tasks for effective care coordination to improve patient care such (e.g., schedule follow-up visits and labs/tests, communicate with providers and case managers, and facilitate referrals and utilization, etc.). * Prepare documents and various materials, responds to correspondence and telephone inquiries, maintains filing systems, and prepares basic statistical data and reports. * Utilize various reports and data bases to assign cases to members of the care team. * Assist with health screenings and assessments and supports patient education related to social and health needs. * Provide scripted education/coaching and distribute health education materials (utilizing department approved resources) to patients and family members, as needed. * Screen patient using validated tools such as high-risk screeners, social determinants of health and PHQ 2-9. * Identify members who could benefit from case management and make appropriate referrals to the CM Program. * Conduct Transition of Care phone call to patients experiencing a transition along a care continuum such as post Emergency Department /hospital discharge, or post-acute care. * Work with the Interdisciplinary Care Team to provide support services and coordination of care activities to a defined population (e.g., post discharge phone calls, outreach phone calls to moderate and rising risk patients for screening into services, wellness checks, and education and follow up on care plan goals, etc.). * Provide education regarding scheduling routine wellness and screening appointments. * Adhere to standard volume of follow-ups, communicated productivity metrics, including length of call, length of answer time, and the number of calls taken or delivered to achieve first call resolution on every call. * Perform data entry in accordance with quality standards, including appropriate documentation and communication in accordance with compliance and regulatory requirements. * Manage a high-volume of inbound or outbound communication verifying and/or securing primary care visits, insurance coverage, etc. *
Document the patient medical record and/or care management application. * Maintain HIPAA standards and ensure confidentiality of protected health information. * Perform other duties as assigned. Company Description The University of Maryland Medical System (UMMS) is an academic health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Qualifications * Education and Experience * High School Diploma. * Associate degree in a healthcare related field preferred. * Minimum two (2) years' experience in care management, coaching or community health work. * Minimum two (2) years' experience working in a client service environment. * Certification in Community Health Work, Medical Assistant, Pharmacy Technician, or related health field, or the ability to obtain within one (1) year of start date. * Valid driver's license and reliable transportation (may be required to use personal vehicle for offsite visits). IV. Knowledge, Skills, and Abilities *
Working knowledge of basic medical terminology and concepts used in care management. * Working knowledge of population, demographics, assets, and needs. * Working knowledge of chronic health conditions and associated self-care. * Working knowledge of social determinants of health disparities. * Working knowledge of applicable federal, state, and local laws, rules, and regulations (e.g., HIPPA). * Ability to educate members regarding community resources. * Ability to think critically and follow a plan of care. * Advanced customer service skills. * Proficient documentation skills to maintain client records. * Ability to analyze, compare, contrast, and validate work with keen attention to detail. * Effective interviewing, listening, and coaching skills. * Demonstrated resourcefulness, with ability to anticipate needs, prioritize responsibilities and take initiative. * Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes. * Effective analytical, critical thinking, planning, organizational, and problem-solving skills. * Ability to communicate effectively in person, by phone, and by email. * Ability to work independently and as part of a team. * Advanced verbal, written and interpersonal communication skills. * Advanced skill in the use of Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint). Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: * Pay Range: $23.7-$33.19 * Other Compensation (if applicable): * Review the 2025-2026 UMMS Benefits Guide
Student Services Coordinator
Service coordinator job in Washington, DC
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Department:
Student Services
Time Type:
Full time
Job Type:
Regular
FLSA Status:
Non-Exempt
Work Modality:
Hybrid 02 (On Campus 2 days/Week)
Union:
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
:
Summary:
The Student Services Coordinator is responsible for providing collaborative support of all activities related to AU Central's operations including administrative business functions and student service functions.
Duties include but are not limited to: monitoring and reconciling Staff Assistant purchasing card, day to day oversight of supplies and office equipment, records retention, coordinating logistics for events/meetings, providing notary services, verification and certification of enrollment, administrative support for first time non-degree registration, administrative support for student health insurance waiver and enrollment process, sorting and distributing mail, technology support for the office and other duties as assigned.
Essential Functions:
1.) Student Certification Support Services
* Research and provide certification and verification of enrollment and degree requests from current students and alums. Confirm details in Colleague and provide requested documentation for customer.
* Loan Deferment and background checks on behalf of current and former students.
* Respond to designated student inquires in the case management system.
2.) Special Project and Administration Support
* Manage application intake for the first-time non-degree process.
* Collaborate with academic units and AU Central's Assistant Director to ensure timely processing of applications.
* Assist with the administration for student health insurance waiver and appeal process.
* Assist in the coordination of the certification process for Veterans' Education Benefits.
3.) Budget and Daily Operations Management
* Process purchase orders/invoices/disbursement requests, travel expense reports, and other financial and procedural functions.
* Manage and reconcile Staff Assistant purchase card and account.
* Work regularly with Accounts Payable to ensure all invoices are submitted and paid.
* Monitor inventory and order supplies for AU Central, screening and distributing mail and maintain Student Services Coordinator policies and procedures documentation.
4.) Other Duties as Assigned
Competencies:
* Serving Customers.
* Prioritizing and Organizing.
* Supporting Coworkers.
* Acquiring and Analyzing Information.
Position Type/Expected Hours of Work:
* Full-time.
* 35 hours per week.
* This is a union-eligible position.
* Hybrid 02 work modality (on campus 2 days per week).
Salary Range:
* $25.00 - $27.47 per hour.
Required Education and Experience:
* High school diploma or equivalent.
* 1 - 3 years of relevant experience.
Preferred Education and Experience:
* Bachelor's degree.
* Experience working in a higher education institution.
* Experience with Colleague Student Information System.
Additional Eligibility Qualifications:
* Good customer service and problem-solving skills.
* Excellent communication skills.
* Must be a team player and have the ability to collaborate with staff members from numerous departments.
* Ability to work independently with minimal supervision.
* Intermediate knowledge of personal computer systems and other technology tools such as Microsoft Office applications.
* Exceptional attention to detail.
Other Duties:
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
* Hiring offers for this position are contingent on successful completion of a background check.
* Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
* Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
* American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email ************************.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Auto-Apply