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Become A Service Coordinator

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Working As A Service Coordinator

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $57,896

    Average Salary

What Does A Service Coordinator Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Service Coordinator

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Service Coordinator Jobs

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Service Coordinator Career Paths

Service Coordinator
Clinician Clinical Supervisor Nursing Director
Administrative Director
8 Yearsyrs
Operations Manager Assistant Director Office Manager
Administrative Manager
6 Yearsyrs
Project Coordinator Program Director Coach
Assistant Principal
10 Yearsyrs
Program Coordinator Assistant Director Office Manager
Business Office Manager
8 Yearsyrs
Project Coordinator Operations Manager Assistant Director
Center Director
7 Yearsyrs
Program Manager General Manager Account Manager
Client Services Manager
7 Yearsyrs
Social Worker Therapist
Clinical Director
9 Yearsyrs
Therapist Clinical Supervisor
Clinical Manager
8 Yearsyrs
Project Manager Program Manager
Deputy Director
9 Yearsyrs
Account Manager Account Executive Admissions Representative
Director Of Admissions
7 Yearsyrs
Social Worker Medical Social Worker
Director Of Social Services
6 Yearsyrs
Human Resources Coordinator Specialist Case Manager
Medical Case Manager
8 Yearsyrs
Therapist Program Director Registered Nurse
Nurse Manager
9 Yearsyrs
Program Director Registered Nurse Staff Nurse
Nursing Director
9 Yearsyrs
Service Manager Office Manager
Practice Manager
9 Yearsyrs
Program Coordinator Program Manager Senior Project Manager
Project Director
8 Yearsyrs
Service Manager General Manager
Regional Director
9 Yearsyrs
Account Manager Sales Consultant Leasing Consultant
Resident Manager
5 Yearsyrs
Operations Manager Driver Direct Support Professional
Residential Manager
5 Yearsyrs
Program Manager Product Manager Operations Manager
Service Director
10 Yearsyrs
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Do you work as a Service Coordinator?

Help others decide if this is a good career for them

Average Length of Employment
Coordinator 2.6 years
Case Coordinator 2.3 years
Service Assistant 2.2 years
Top Employers Before
Internship 9.3%
Cashier 4.6%
Teacher 3.7%
Teller 3.3%
Volunteer 3.3%
Supervisor 3.2%
Manager 3.1%
Counselor 2.8%
Top Employers After
Internship 5.2%
Manager 4.2%
Consultant 3.9%
Therapist 3.6%
Supervisor 3.5%
Director 3.2%

Do you work as a Service Coordinator?

Service Coordinator Demographics

Gender

Female

70.9%

Male

27.1%

Unknown

2.0%
Ethnicity

White

62.6%

Hispanic or Latino

16.3%

Black or African American

11.0%

Asian

6.7%

Unknown

3.5%
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Languages Spoken

Spanish

69.7%

French

7.7%

Portuguese

2.9%

German

2.8%

Russian

2.4%

Mandarin

2.1%

Chinese

1.8%

Italian

1.5%

Hindi

1.3%

Cantonese

1.3%

Korean

1.2%

Japanese

1.0%

Arabic

1.0%

Carrier

0.6%

Urdu

0.6%

Vietnamese

0.5%

Polish

0.5%

Armenian

0.4%

Filipino

0.4%

Hawaiian

0.3%
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Service Coordinator Education

Schools

University of Phoenix

22.8%

Liberty University

6.8%

Capella University

6.1%

Walden University

5.5%

Webster University

4.6%

Strayer University

4.4%

West Virginia University

4.4%

Kaplan University

4.3%

Ashford University

4.2%

Michigan State University

4.1%

Temple University

4.0%

Southern New Hampshire University

3.8%

Grand Canyon University

3.5%

University of Houston

3.5%

University of Pittsburgh -

3.4%

Marshall University

3.3%

Florida State University

3.0%

Texas A&M University

2.9%

University of Central Florida

2.8%

University of Texas at Arlington

2.7%
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Majors

Business

21.1%

Social Work

12.4%

Psychology

12.3%

Criminal Justice

4.9%

Nursing

4.1%

Health Care Administration

3.9%

Sociology

3.7%

Communication

3.7%

Education

3.6%

Management

3.6%

Human Services

3.6%

School Counseling

3.4%

Counseling Psychology

3.1%

Accounting

3.1%

Human Resources Management

2.6%

Marketing

2.3%

Mental Health Counseling

2.3%

General Studies

2.1%

Liberal Arts

2.1%

English

2.0%
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Degrees

Bachelors

38.9%

Masters

25.8%

Other

18.8%

Associate

9.1%

Certificate

4.1%

Doctorate

1.9%

Diploma

1.0%

License

0.5%
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Real Service Coordinator Salaries

Job Title Company Location Start Date Salary
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Sep 06, 2015 $113,268
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Mar 13, 2015 $111,696
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Jul 18, 2014 $110,400
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Aug 26, 2013 $110,400
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Dec 12, 2014 $110,400
Service Coordinator SG Americas Securities, LLC Jersey City, NJ Jun 30, 2015 $110,000
On-Site Service Coordinator Itelligence, Inc. Douglasville, GA May 18, 2015 $109,387
Service Coordinator SG Americas Securities, LLC Jersey City, NJ Jun 29, 2014 $108,000
Coiled Tubing Service Coordinator Sanjel (USA) Inc. Cibolo, TX Apr 16, 2015 $107,286
Service Coordinator East Coast Region Prima Power North America, Inc. Lawrenceville, GA Jul 08, 2014 $105,000 -
$115,000
Lead Incident and Service Coordinator Teksystems, Inc. Bloomington, IL Jul 13, 2016 $103,408
On-Site Service Coordinator Itelligence, Inc. Denver, CO May 18, 2015 $100,360
Service Coordinator SG Americas Securities, LLC Jersey City, NJ Jan 30, 2015 $100,000
On-Site Service Coordinator Itelligence, Inc. Cincinnati, OH May 11, 2015 $99,778
Rehab Services Coordinator Pro Rehab Services, P.C. Palos Heights, IL Nov 25, 2013 $68,975 -
$73,045
Project Services Coordinator Performance Contractors, Inc. Westlake, LA Jan 10, 2016 $66,784 -
$83,480
Project Services Coordinator Performance Contractors, Inc. Garyville, LA Jan 09, 2016 $66,784 -
$83,480
Service Coordinator II-ETS (Optum) Optum Services, Inc. Golden Valley, MN Jul 26, 2014 $65,900 -
$70,900
Service Coordinator III-OPP (Optum) Optum Services, Inc. Plymouth, MN Jul 26, 2014 $65,900 -
$70,900
On-Site Service Coordinator Itelligence, Inc. Jackson, MI May 18, 2015 $65,083
Child Protection Services Coordinator Covenant House New York, NY Jul 08, 2014 $65,000
Research Program/Services Coordinator 3 University of Florida Gainesville, FL Jul 02, 2015 $65,000
Coordinator of Counseling Services International S Miami University Oxford, OH Sep 01, 2014 $53,000
Coordinator of Adolescent and Transitioning Youth Services Kenneth Young Center Elk Grove Village, IL Jan 05, 2016 $52,700
Adolescent & Transitioning Youth Services Coordinator Kenneth Young Center Elk Grove Village, IL Apr 01, 2015 $52,700
Service Coordinator Commonwealth Equipment Corporation Annapolis, MD Apr 01, 2016 $52,613
Testing Center & ELL Services Coordinator Dickinson State University Dickinson, ND Jul 10, 2016 $52,015
Instructional Services Coordinator Georgia Southern University Statesboro, GA Jun 30, 2016 $51,071

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Top Skills for A Service Coordinator

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  1. Customer Service
  2. Procedures
  3. Assistance
You can check out examples of real life uses of top skills on resumes here:
  • Delivered outstanding customer service and handled all assignments and service support functions including entering student and faculty information and transactions.
  • Processed validations and various corporate documentation including: General Manufacturing Procedures, Standard Operating Procedures and Manufacturing Procedures.
  • Provide assistance and access to community-based supports, skills training and resources for low-income families to achieve self-sufficiency and economic independence.
  • Served as a participant advocate as well as the gatekeeper of service provision, including assessing safety in participant environment.
  • Provided assistance in domestic and international logistics for the customer service department.

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