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Become A Service Coordinator

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Working As A Service Coordinator

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public

  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $47,457

    Average Salary

What Does A Service Coordinator Do At Anthem, Inc.

* Intake Coordinators will perform telephonic or face-to-face non-clinical assessments for the identification and evaluation of Individuals with Developmental Disabilities who are eligible to enroll in the Employment and Community First Choices Program (ECF) as directed by the responsible RN.
* Support Coordinators will be responsible for the coordination and management of member's non-clinical long term service and support needs with focus on obtaining competitive employment and independent living.
* Provides all information collected on members with I/DD to the responsible RN, who verifies and interprets the information, conducts additional assessments, as necessary, and develops, monitors, evaluates, and revises the member's care plan to meet the member's needs.
* Participates in coordinating care for members with chronic illnesses, co-morbidities, and/or disabilities as directed by responsible RN, and in conjunction with the RN, member and the health care team, to ensure cost effective and efficient utilization of health benefits.
* Assists the member in establishing short and long term goals through development of the person centered support plan and empowers members supported to fully engage in the planning process

What Does A Service Coordinator Do At Concur

* Establish and maintain a trusted relationship that works to ensure the customer’s overall satisfaction with our products and services.
* Manage the onboarding process, including client communications and initial requirements gathering and/or confirmation.
* Identify potential implementation challenges and communicate findings with Distribution and Success Delivery.
* Communicate with customers on issues and questions related to the use of Concur’s products and services.
* Review, edit and finalize the communication of solutions to issues and questions.
* Act as escalation point and conduit to engage appropriate members within internal teams to assign tasks and discuss possible resolutions to more technical challenges.
* Act with the customer in mind and demonstrate the ability to express empathy toward a customer that has raised issues or concerns.
* Manage multiple considerations, inquiries and concerns for clients concurrently, completing assigned tasks on schedule and within the designated timeframe.
* Document all important dates and customer interactions in CRM.
* Complete other activities and duties as needed.
* Be aware of, and comply with, all corporate policies.
* Position Requirements

What Does A Service Coordinator Do At Patterson Companies, Inc.

* Deciding which service technician should respond to a service call
* Monitor service orders that are assigned to technicians
* Responsible for life cycle of service orders
* Monthly reporting
* Project Management
* This role needs someone who is organized and comfortable working with computers.
* The ideal candidate enjoys multi-tasking and is looking to build a career with a successful organization.
* Who Is Patterson Companies?
* Founded in 1877
* Operations in the United States, Canada and the U
* K

What Does A Service Coordinator Do At Kelly Services

* Coordinating the arrival, service, and departure of domestic and international serviceable equipment, for the Service and Repair Department and managing communication between customers and site.
* The individual will exhibit excellent communication skills supporting verbal and written interaction with current and new customers via phone, email and fax.
* Position entails order entry and documentation duties that require advanced computer skills.
* Must demonstrate high level of attention to detail, focus and follow-up along with superior excel skills.
* Communication with Customers and Service Centers via phone and email regarding units that require service Collect information regarding complaints and service requests Issue RGA s
* Issue Call Tags, Record/document information in Easy Track Notes as needed
* Create initial Service Packet for units being serviced in house
* Coordinate In
* Field Service Packets for units being serviced at International Service Centers and Data entry into Easy Track Manage Service Loaner Pools
* Update daily documents and spreadsheets
* Manage and update Daily Priority List
* Coordinate service of Smoke Evacuation Machines
* Process shipment of serviced, and/or Loaner units, to the customer.
* Work with the Engineering Service Repair Team to determine charges for services requested

What Does A Service Coordinator Do At Cigna

* The Implementation Service Coordinator has overall responsibility for the end-to-end management of the loading and releasing of the policy generation systems as well as the completion of the internal data documents used to downstream case information to our internal business partners.
* The Implementation Service Coordinator will interact directly with the Implementation Manager and other internal business units as needed to ensure accurate implementations.
* The Implementation Service Coordinator will own the generation of all internal data once the Implementation Manager has provided complete and accurate data.
* The Implementation Service Coordinator will need to engage in clear and effective communication to establish responsibilities and expectations on each implementation.
* The Implementation Service Coordinator is also responsible for creating and updating client profile information within the database with key metric/milestone information.
* They must also be able to load and apply product knowledge to ensure accurate policy generation.
* Will be responsible for resolving issues with the Implementation Manager relative to the policy generation, timing and deliverables.
* Responsible for researching complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring Client Services/Account Manager have appropriate information to respond to the client.
* Demonstrate the ability to work with appropriate Cigna resources to resolve complex service issues.
* Possess extensive knowledge of products and services and a thorough understanding of clients in the book of business.
* Develop and maintain effective business partnerships to ensure service requests are actively managed; communicate clearly, accurately and effectively with all business partners
* Fully support Implementation Managers, Client Services / Account Manager in achieving their business goals and objectives in persistency, profitability, growth and service.
* Participate in regularly scheduled feedback and information exchange sessions with key business partners
* Training and mentoring of less experienced team members
* Identify process improvements and participate in cross functional projects

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How To Become A Service Coordinator

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Service Coordinator jobs

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Service Coordinator Career Paths

Service Coordinator

Service Coordinator Demographics

Gender

  • Female

    70.5%

  • Male

    27.5%

  • Unknown

    2.0%

Ethnicity

  • White

    79.7%

  • Hispanic or Latino

    11.8%

  • Asian

    6.4%

  • Unknown

    1.5%

  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    69.5%

  • French

    7.8%

  • Portuguese

    3.0%

  • German

    2.7%

  • Russian

    2.2%

  • Mandarin

    2.0%

  • Italian

    1.9%

  • Chinese

    1.6%

  • Hindi

    1.2%

  • Cantonese

    1.2%

  • Japanese

    1.2%

  • Arabic

    1.2%

  • Korean

    1.0%

  • Vietnamese

    0.5%

  • Carrier

    0.5%

  • Tagalog

    0.5%

  • Urdu

    0.5%

  • Romanian

    0.5%

  • Polish

    0.5%

  • Filipino

    0.4%
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Service Coordinator

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Service Coordinator Education

Service Coordinator

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Real Service Coordinator Salaries

Job Title Company Location Start Date Salary
Talent Manager/Site Services Coordinator Brunel Energy, Inc. South Jordan, UT Feb 20, 2014 $125,000
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Sep 06, 2015 $113,268
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Mar 13, 2015 $111,696
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Aug 26, 2013 $110,400
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Dec 12, 2014 $110,400
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Jul 18, 2014 $110,400
Service Coordinator SG Americas Securities, LLC Jersey City, NJ Jun 30, 2015 $110,000
On-Site Service Coordinator Itelligence, Inc. Douglasville, GA May 18, 2015 $109,387
Service Coordinator SG Americas Securities, LLC Jersey City, NJ Jun 29, 2014 $108,000
Coiled Tubing Service Coordinator Sanjel (USA) Inc. Cibolo, TX Apr 16, 2015 $107,286
Service Coordinator East Coast Region Prima Power North America, Inc. Lawrenceville, GA Jul 08, 2014 $105,000 -
$115,000
Lead Incident and Service Coordinator Teksystems, Inc. Bloomington, IL Jul 13, 2016 $103,408
On-Site Service Coordinator Itelligence, Inc. Denver, CO May 18, 2015 $100,360
Service Coordinator SG Americas Securities, LLC Jersey City, NJ Jan 30, 2015 $100,000
Engineering Services Coordinator American Gas Association Washington, DC Nov 09, 2016 $69,500
Rehab Services Coordinator Pro Rehab Services, P.C. Palos Heights, IL Nov 25, 2013 $68,975 -
$73,045
Project Services Coordinator Performance Contractors, Inc. Westlake, LA Jan 10, 2016 $66,784 -
$83,480
Project Services Coordinator Performance Contractors, Inc. Garyville, LA Jan 09, 2016 $66,784 -
$83,480
Rehabilitation & Therapy Services Coordinator Global Health Care Services LLC Modesto, CA Sep 26, 2013 $66,435
Service Coordinator II-ETS (Optum) Optum Services, Inc. Golden Valley, MN Jul 26, 2014 $65,900 -
$70,900
Service Coordinator III-OPP (Optum) Optum Services, Inc. Plymouth, MN Jul 26, 2014 $65,900 -
$70,900
On-Site Service Coordinator Itelligence, Inc. Jackson, MI May 18, 2015 $65,083
Service Coordinator San Andreas Regional Center Campbell, CA Oct 01, 2015 $53,376
Adolescent & Transitioning Youth Services Coordinator Kenneth Young Center Elk Grove Village, IL Apr 01, 2015 $52,700
Coordinator of Adolescent and Transitioning Youth Services Kenneth Young Center Elk Grove Village, IL Jan 05, 2016 $52,700
Service Coordinator Commonwealth Equipment Corporation Annapolis, MD Apr 01, 2016 $52,613
Testing Center & ELL Services Coordinator Dickinson State University Dickinson, ND Jul 10, 2016 $52,015
Instructional Services Coordinator Georgia Southern University Statesboro, GA Jun 30, 2016 $51,071
Academic Services Coordinator Central Academy Ann Arbor, MI Aug 01, 2013 $51,000

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Top Skills for A Service Coordinator

CustomerServiceAssistanceSafetyFinancialCrisisInterventionPayrollChildrenBirthMentalHealthServicesEmergencySuperviseMedicaidDataEntryTreatmentPlansServiceCallsCommunityResourcesDevelopmentalDisabilitiesServiceCoordinationPhoneCallsWaiverFamilyServicePlan

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Top Service Coordinator Skills

  1. Customer Service
  2. Assistance
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Planned work, scheduled 2 Technicians, controlled parts inventory, and focused customer service efforts on retention of customer base.
  • Established and coordinated services providing technical support and direct assistance when needed.
  • Conduct home visits and maintain ongoing communication in order to ensure compliance with Maintenance Plan as well as children's safety.
  • Developed financial reports for Corporate Solutions Executive; assisted in research and maintenance of client portfolios.
  • Facilitate crisis intervention training for staff.

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