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Become A Service Coordinator

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Working As A Service Coordinator

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $49,000

    Average Salary

What Does A Service Coordinator Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Service Coordinator

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Service Coordinator Career Paths

Service Coordinator
Coordinator Team Leader Office Manager
Business Office Manager
7 Yearsyrs
Coordinator Consultant Office Manager
Administrative Manager
6 Yearsyrs
Coordinator Team Leader Case Manager
Senior Case Manager
5 Yearsyrs
Social Worker Therapist Case Manager
Nursing Director
9 Yearsyrs
Social Worker Clinician Case Manager
Director Of Social Services
6 Yearsyrs
Social Worker Therapist Clinical Supervisor
Clinical Director
9 Yearsyrs
Program Coordinator Consultant Project Manager
Project Director
8 Yearsyrs
Program Coordinator Consultant Assistant Manager
Center Manager
6 Yearsyrs
Program Coordinator Team Leader Service Manager
Service Director
9 Yearsyrs
Counselor Therapist Supervisor
Unit Manager
6 Yearsyrs
Counselor Instructor Lead Teacher
Center Director
7 Yearsyrs
Certified Nursing Assistant Registered Nurse Registered Nurse Supervisor
Nurse Manager
9 Yearsyrs
Certified Nursing Assistant Administrator Account Manager
Client Services Manager
7 Yearsyrs
Certified Nursing Assistant Registered Nurse Supervisor Registered Nurse Case Manager
Clinical Manager
8 Yearsyrs
Counselor Lead Teacher Director
Education Director
7 Yearsyrs
Staff Nurse Registered Nurse Supervisor Registered Nurse Case Manager
Patient Care Manager
5 Yearsyrs
Executive Assistant Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Staff Nurse Utilization Review Nurse Nurse Case Manager
Medical Case Manager
8 Yearsyrs
Specialist Executive Assistant Assistant Property Manager
Resident Manager
5 Yearsyrs
Mental Health Worker Residential Supervisor
Residential Manager
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Service Provider 2.8 years
Coordinator 2.7 years
Service Assistant 2.3 years
Top Careers Before Service Coordinator
Internship 9.2%
Cashier 6.8%
Volunteer 3.4%
Teacher 3.2%
Supervisor 3.0%
Manager 3.0%
Counselor 2.7%
Top Careers After Service Coordinator
Internship 4.9%
Cashier 4.5%
Manager 4.2%
Supervisor 3.4%
Therapist 3.4%
Consultant 3.3%

Do you work as a Service Coordinator?

Average Yearly Salary
$49,000
View Detailed Salary Report
$34,000
Min 10%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$72,000
Max 90%
Highest Paying City
Houston, TX
Highest Paying State
Louisiana
Avg Experience Level
2.8 years
How much does a Service Coordinator make at top companies?
The national average salary for a Service Coordinator in the United States is $49,908 per year or $24 per hour. Those in the bottom 10 percent make under $34,000 a year, and the top 10 percent make over $72,000.

Real Service Coordinator Salaries

Job Title Company Location Start Date Salary
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Sep 06, 2015 $113,268
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Mar 13, 2015 $111,696
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Dec 12, 2014 $110,400
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Aug 26, 2013 $110,400
Service Coordinator Halliburton Energy Services, Inc. Houston, TX Jul 18, 2014 $110,400
Service Coordinator SG Americas Securities, LLC Jersey City, NJ Jun 30, 2015 $110,000
On-Site Service Coordinator Itelligence, Inc. Douglasville, GA May 18, 2015 $109,387
Service Coordinator SG Americas Securities, LLC Jersey City, NJ Jun 29, 2014 $108,000
Coiled Tubing Service Coordinator Sanjel (USA) Inc. Cibolo, TX Apr 16, 2015 $107,286
Service Coordinator East Coast Region Prima Power North America, Inc. Lawrenceville, GA Jul 08, 2014 $105,000 -
$115,000
Lead Incident and Service Coordinator Teksystems, Inc. Bloomington, IL Jul 13, 2016 $103,408
On-Site Service Coordinator Itelligence, Inc. Denver, CO May 18, 2015 $100,360
Service Coordinator SG Americas Securities, LLC Jersey City, NJ Jan 30, 2015 $100,000
On-Site Service Coordinator Itelligence, Inc. Cincinnati, OH May 11, 2015 $99,778
Engineering Services Coordinator American Gas Association Washington, DC Nov 09, 2016 $69,500
Rehab Services Coordinator Pro Rehab Services, P.C. Palos Heights, IL Nov 25, 2013 $68,975 -
$73,045
Project Services Coordinator Performance Contractors, Inc. Westlake, LA Jan 10, 2016 $66,784 -
$83,480
Project Services Coordinator Performance Contractors, Inc. Garyville, LA Jan 09, 2016 $66,784 -
$83,480
Service Coordinator III-OPP (Optum) Optum Services, Inc. Plymouth, MN Jul 26, 2014 $65,900 -
$70,900
Service Coordinator II-ETS (Optum) Optum Services, Inc. Golden Valley, MN Jul 26, 2014 $65,900 -
$70,900
On-Site Service Coordinator Itelligence, Inc. Jackson, MI May 18, 2015 $65,083
Child Protection Services Coordinator Covenant House New York, NY Jul 08, 2014 $65,000
Rehab Services Coordinator Volunteer Healthcare Services, Inc. TN Mar 06, 2013 $53,803
Service Coordinator San Andreas Regional Center Campbell, CA Oct 01, 2015 $53,376
Adolescent & Transitioning Youth Services Coordinator Kenneth Young Center Elk Grove Village, IL Apr 01, 2015 $52,700
Service Coordinator Commonwealth Equipment Corporation Annapolis, MD Apr 01, 2016 $52,613
Testing Center & ELL Services Coordinator Dickinson State University Dickinson, ND Jul 10, 2016 $52,015
Instructional Services Coordinator Georgia Southern University Statesboro, GA Jun 30, 2016 $51,071
Academic Services Coordinator Central Academy Ann Arbor, MI Aug 01, 2013 $51,000
Academic Services Coordinator Global Educational Excellence, LLC Ann Arbor, MI Aug 01, 2013 $51,000

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Top Skills for A Service Coordinator

  1. Customer Service
  2. Community Resources
  3. Service Department
You can check out examples of real life uses of top skills on resumes here:
  • Provided customer service and operated cash register.
  • Identified/coordinated community resources/services beneficial to enrolled children/families.
  • Work with branch service departments regarding technician availability and weekly geographic focus.
  • Coordinated mental health services for clients including medication services, counseling, and rehabilitation.
  • Provided advocacy, resource referral, crisis intervention, and counseling to families with developmentally disabled children.

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Top 10 Best States for Service Coordinators

  1. Alaska
  2. District of Columbia
  3. Connecticut
  4. Texas
  5. Nevada
  6. Washington
  7. Oregon
  8. California
  9. New Jersey
  10. Minnesota
  • (51 jobs)
  • (261 jobs)
  • (310 jobs)
  • (1,359 jobs)
  • (145 jobs)
  • (555 jobs)
  • (259 jobs)
  • (2,369 jobs)
  • (730 jobs)
  • (510 jobs)

Service Coordinator Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 47,189 Service Coordinator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Coordinator Resume

View Resume Examples

Service Coordinator Demographics

Gender

Female

63.3%

Male

25.0%

Unknown

11.7%
Ethnicity

White

61.0%

Hispanic or Latino

18.3%

Black or African American

11.1%

Asian

6.3%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

71.8%

French

6.8%

Portuguese

2.6%

German

2.4%

Russian

2.2%

Mandarin

2.0%

Chinese

1.8%

Arabic

1.5%

Italian

1.3%

Hindi

1.1%

Korean

1.1%

Cantonese

1.0%

Japanese

1.0%

Polish

0.7%

Tagalog

0.6%

Urdu

0.6%

Carrier

0.5%

Vietnamese

0.4%

Armenian

0.3%

Swedish

0.3%
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Service Coordinator Education

Schools

University of Phoenix

26.0%

Capella University

6.6%

Liberty University

5.0%

Strayer University

5.0%

Webster University

4.8%

Walden University

4.8%

Ashford University

4.3%

Kaplan University

4.2%

University of Pittsburgh -

3.8%

Temple University

3.7%

Ohio State University

3.6%

Arizona State University

3.5%

University of Houston

3.4%

Pennsylvania State University

3.3%

Southern New Hampshire University

3.1%

Michigan State University

3.1%

West Virginia University

3.0%

Grand Canyon University

3.0%

New York University

2.9%

University of Texas at Arlington

2.9%
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Majors

Business

21.6%

Psychology

12.1%

Social Work

11.9%

Criminal Justice

4.8%

Nursing

4.6%

Health Care Administration

4.4%

Human Services

3.8%

Sociology

3.8%

Communication

3.6%

Management

3.4%

Education

3.3%

Accounting

3.3%

School Counseling

3.1%

Counseling Psychology

2.9%

Human Resources Management

2.5%

General Studies

2.3%

Marketing

2.3%

Liberal Arts

2.2%

Mental Health Counseling

2.1%

English

1.9%
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Degrees

Bachelors

39.5%

Masters

24.5%

Other

18.7%

Associate

10.0%

Certificate

4.2%

Doctorate

1.6%

Diploma

1.1%

License

0.5%
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