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What is a Service Coordinator?

Service coordinators work in a number of different areas. Whether it is retail, marketing, or real estate, their job is to manage the work of customer care teams. Essentially, it is up to them to make or break a company's good reputation.

As a successful service coordinator, know what your company wants, and you know how to communicate it. Frustrated clients cannot get to you. You are organized, creative, and analytical. You are a team player and yet independent. You multitask and all the while you stay friendly and professional. You are the whole package, you are a leader.

This is a handsomely paid position averaging around $40,000 a year, but at its zenith, it can even reach $100,000 a year, if you become an expert in the field and land a job at the most high-profile companies.

What Does a Service Coordinator Do

There are certain skills that many service coordinators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed compassion, time-management skills and communication skills.

Learn more about what a Service Coordinator does

How To Become a Service Coordinator

If you're interested in becoming a service coordinator, one of the first things to consider is how much education you need. We've determined that 59.9% of service coordinators have a bachelor's degree. In terms of higher education levels, we found that 12.5% of service coordinators have master's degrees. Even though most service coordinators have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Service Coordinator
Top Service Coordinator Jobs Near You

Career Path For a Service Coordinator

As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a service coordinator can determine their career goals through the career progression. For example, they could start out with a role such as coordinator, progress to a title such as team leader and then eventually end up with the title business office manager.

Service Coordinator

Average Salary for a Service Coordinator

Service Coordinators in America make an average salary of $40,792 per year or $20 per hour. The top 10 percent makes over $56,000 per year, while the bottom 10 percent under $29,000 per year.
Average Service Coordinator Salary
$40,792 Yearly
$19.61 hourly
See More Salary Information

What Am I Worth?

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Roles and Types of Service Coordinator

The role of a service coordinator includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general service coordinator responsibilities:

  • Answer phone calls involving questions about security policies
  • Major duties actively triages calls and inquiries from customers assigns
  • Filing, incoming and outgoing mail, order office supplies. Collect payment from cod customers’ parts

There are several types of service coordinator, including:

Coordinator

Role:

As a coordinator, you're in charge of organizing, planning, and executing events or activities properly. That can even include making sure the team that you lead works together efficiently and effectively.

Most coordinators earn a bachelor's degree before even considering this job and a lot of them have prior leadership experience. Either way, you need to make sure you can prove that you can lead a team to pull off an event successfully.

You'll rarely ever need to work overtime as a coordinator but you might expect some overtime during busy periods. Usually, you'll just work a normal 40-hour schedule.
  • Average Salary: $41,599
  • Degree: Bachelor's Degree

Program Coordinator

Role:

A Program Coordinator manages the planning and coordination of a particular program, managing its functions and activities, and making sure the goals of the program are achieved within the set timeframe and budget.

He or she is responsible for allocating tasks for the employees and handling operations within the financial resources, tracking expenses and transactions. The program coordinator will organize the program agenda and handle both internal and external communication related to it, arranging publicity for the program through different media outlets, and making sure the communication within the departments and staff of the program is flowing and functional.

The program coordinator will create the timeframe of the work and set up deadlines to break down the job into manageable portions. Handling paperwork, creating reports, and maintaining records is also the program coordinator's job, as well as making sure the required technology for the implementation of the program is readily available.
  • Average Salary: $45,068
  • Degree: Bachelor's Degree

Volunteer Coordinator

Role:

A volunteer coordinator is an important figure in any organization that works with volunteers. Volunteer coordinators promote opportunities for volunteers while conveying the mission of their organization through the implementation of an outreach program they design. They screen, hire, and train new members for the team, keep track of all volunteer data, and liaise between the volunteers and the organization.

Volunteer coordinators are responsible for finding the right task for the right volunteer and giving clear instructions about the tasks. They create schedules and keep track of the volunteers' work, design a code of conduct matching the purpose of the organization, and make sure that all activities are carried out according to these guidelines.

Volunteering has its own magic, and a volunteer coordinator has to be passionate about this unique form of human interaction. Excellent communication skills are a must, as well as understanding the power of group work, and possessing the ability to build a strong and functional team.
  • Average Salary: $39,894
  • Degree: Bachelor's Degree
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States With The Most Service Coordinator Jobs

Mouse over a state to see the number of active service coordinator jobs in each state. The darker areas on the map show where service coordinators earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Service Coordinator Jobs By State

RankStateNumber of JobsAverage Salary
1California2,024$45,648
2Texas1,467$40,858
3Florida1,459$41,240
4Massachusetts1,272$47,378
5New York1,120$48,479
6Illinois911$44,338
7North Carolina841$41,176
8Pennsylvania803$43,040
9Virginia769$41,929
10Georgia698$37,890
11Ohio669$40,762
12Maryland656$43,788
13New Jersey618$49,195
14Alabama608$32,446
15Minnesota593$43,618
16Washington580$38,038
17Michigan538$39,586
18Tennessee497$37,412
19Arizona461$38,071
20Indiana457$37,342
21Oklahoma447$38,098
22Colorado442$39,905
23Wisconsin410$45,984
24Missouri359$34,894
25New Mexico340$35,223
26South Carolina331$37,654
27Connecticut307$51,813
28Oregon289$41,150
29Kentucky269$42,912
30Idaho247$39,496
31Iowa231$42,354
32Louisiana226$40,361
33Arkansas222$32,893
34Kansas216$39,043
35Utah211$31,409
36Mississippi204$37,733
37Delaware198$38,884
38Nevada163$42,768
39North Dakota158$45,746
40Nebraska152$37,484
41New Hampshire133$44,484
42South Dakota129$34,877
43West Virginia123$35,228
44Alaska117$42,365
45Montana111$32,855
46Maine93$53,284
47Rhode Island88$44,931
48Hawaii77$43,235
49Vermont67$41,432
50Wyoming51$41,145

Service Coordinator Education

Service Coordinator Majors

Business
19.1 %
Psychology
17.5 %
Social Work
10.3 %

Service Coordinator Degrees

Bachelors

59.9 %

Associate

15.5 %

Masters

12.5 %

Top Colleges for Service Coordinators

1. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition

$9,808

Enrollment

13,990

2. Northwestern University

Evanston, IL • Private

In-State Tuition

$54,568

Enrollment

8,451

3. California State University - Dominguez Hills

Carson, CA • Private

In-State Tuition

$6,942

Enrollment

13,871

4. Howard University

Washington, DC • Private

In-State Tuition

$26,756

Enrollment

6,166

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition

$56,225

Enrollment

19,548

6. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

$55,584

Enrollment

10,764

7. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition

$7,309

Enrollment

9,142

8. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition

$6,798

Enrollment

31,503

9. University of Michigan - Ann Arbor

Ann Arbor, MI • Private

In-State Tuition

$15,262

Enrollment

30,079

10. San Diego State University

San Diego, CA • Private

In-State Tuition

$7,488

Enrollment

30,018

Top Skills For a Service Coordinator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.8% of service coordinators listed customer service on their resume, but soft skills such as compassion and time-management skills are important as well.

Choose From 10+ Customizable Service Coordinator Resume templates

Zippia allows you to choose from different easy-to-use Service Coordinator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Coordinator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Service Coordinator diversity

Service Coordinator Gender Distribution

Female
Female
72%
Male
Male
29%

After extensive research and analysis, Zippia's data science team found that:

  • Among service coordinators, 71.5% of them are women, while 28.5% are men.

  • The most common race/ethnicity among service coordinators is White, which makes up 55.0% of all service coordinators.

  • The most common foreign language among service coordinators is Spanish at 71.9%.

Online Courses For Service Coordinator That You May Like

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Best States For a Service Coordinator

Some places are better than others when it comes to starting a career as a service coordinator. The best states for people in this position are Maine, Connecticut, New Jersey, and New York. Service coordinators make the most in Maine with an average salary of $53,284. Whereas in Connecticut and New Jersey, they would average $51,813 and $49,195, respectively. While service coordinators would only make an average of $48,479 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Service Coordinator Jobs: 177
Highest 10% Earn:
$92,000
Location Quotient:
1.27

$61,990

Avg. Salary

View 177 Service Coordinator Jobs In DC

2. North Dakota

Total Service Coordinator Jobs: 158
Highest 10% Earn:
$64,000
Location Quotient:
2.05

$45,746

Avg. Salary

View 158 Service Coordinator Jobs In ND

3. Connecticut

Total Service Coordinator Jobs: 307
Highest 10% Earn:
$77,000
Location Quotient:
1.12

$51,813

Avg. Salary

View 307 Service Coordinator Jobs In CT
Full List Of Best States For Service Coordinators

How Do Service Coordinators Rate Their Jobs?

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Top Service Coordinator Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ service coordinators and discovered their number of service coordinator opportunities and average salary. Through our research, we concluded that Meijer was the best, especially with an average salary of $36,324. Ulta Beauty follows up with an average salary of $37,925, and then comes Discount Tire with an average of $43,668. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a service coordinator. The employers include Aetna, Centene, and Danaher

Most Common Employers For Service Coordinator

RankCompanyAverage SalaryHourly RateJob Openings
1Halliburton$52,760$25.37152
2Logistics Health Incorporated$51,188$24.6198
3NCR$50,298$24.1879
4Metrocare Services$48,482$23.3173
5Catholic Charities Health and Human Services$48,459$23.3090
6Inland Regional Center$45,951$22.0975
7Paul Mitchell Schools$43,824$21.0790
8Discount Tire$43,668$20.99365
9Philadelphia Corporation for Aging$41,634$20.0264
10Telecare$41,111$19.76143
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Becoming a Service Coordinator FAQs

How Long Does It Take To Become A Service Coordinator?

It takes 5 years of professional experience to become a service coordinator. That is the time it takes to learn specific service coordinator skills, but does not account for time spent in formal education. If you include the normal education requirements to complete a college degree, then it takes 8 to 10 years years to become a service coordinator.

Do You Need A Degree To Be A Coordinator?

No, you do not need a degree to be a coordinator. However, it would be beneficial to obtain one. Most coordinators do have a degree. Those without a degree will need three to five years of work experience to be considered for a coordinator role.

What Does A Service Coordinator Do?

A service coordinator does several operations for their company. As a service coordinator, you will work with clients to provide quality service and ensure clients get the services they need.

What Is The Role Of A Coordinator?

The role of a coordinator is overseeing the successful completion of projects and events.

Common Coordinator Roles:

  • Perform specialized tasks

  • Managing a team of staff members

  • Establishing relationships with vendor and freelance professionals

  • Work closely with the manager to prepare comprehensive action plans including resources, time frame, and budgets for projects

  • Scheduling

  • Risk management

  • Administrative duties

  • Maintaining project documentation

  • Handling financial queries

Have more questions? See all answers to common community and social services questions.

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Updated April 6, 2023