What is a Service Coordinator

Service coordinators work in a number of different areas. Whether it is retail, marketing, or real estate, their job is to manage the work of customer care teams. Essentially, it is up to them to make or break a company's good reputation.

As a successful service coordinator, know what your company wants, and you know how to communicate it. Frustrated clients cannot get to you. You are organized, creative, and analytical. You are a team player and yet independent. You multitask and all the while you stay friendly and professional. You are the whole package, you are a leader.

This is a handsomely paid position averaging around $40,000 a year, but at its zenith, it can even reach $100,000 a year, if you become an expert in the field and land a job at the most high-profile companies.

There is more than meets the eye when it comes to being a Service Coordinator. For example, did you know that they make an average of $18.66 an hour? That's $38,822 a year!

Between 2018 and 2028, the career is expected to grow 13% and produce 52,200 job opportunities across the U.S.

What Does a Service Coordinator Do

There are certain skills that many Service Coordinators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Compassion, Time-management skills and Communication skills.

Learn more about what a Service Coordinator does

How To Become a Service Coordinator

If you're interested in becoming a Service Coordinator, one of the first things to consider is how much education you need. We've determined that 59.9% of Service Coordinators have a bachelor's degree. In terms of higher education levels, we found that 12.5% of Service Coordinators have master's degrees. Even though most Service Coordinators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Service Coordinator. When we researched the most common majors for a Service Coordinator, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Service Coordinator resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Service Coordinator. In fact, many Service Coordinator jobs require experience in a role such as Administrative Assistant. Meanwhile, many Service Coordinators also have previous career experience in roles such as Customer Service Representative or Internship.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. NCR Jobs (79)
  2. Capital One Jobs (105)
  3. Ulta Beauty Jobs (520)
  4. Halliburton Jobs (150)
  5. TheraCare Jobs (87)
Average Salary
$38,822
Average Salary
Job Growth Rate
13%
Job Growth Rate
Job Openings
59,049
Job Openings
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Average Salary for a Service Coordinator

Service Coordinators in America make an average salary of $38,822 per year or $19 per hour. The top 10 percent makes over $53,000 per year, while the bottom 10 percent under $28,000 per year.
Average Salary
$38,822
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12 Service Coordinator Resume Examples

Learn How To Write a Service Coordinator Resume

At Zippia, we went through countless Service Coordinator resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Service Coordinator Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. NCR Jobs (79)
  2. Capital One Jobs (105)
  3. Ulta Beauty Jobs (520)
  4. Halliburton Jobs (150)
  5. TheraCare Jobs (87)

Choose From 10+ Customizable Service Coordinator Resume templates

Zippia allows you to choose from different easy-to-use Service Coordinator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Coordinator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Service Coordinator Demographics

Service Coordinator Gender Statistics

female

71.5 %

male

28.5 %

Service Coordinator Ethnicity Statistics

White

57.9 %

Hispanic or Latino

20.4 %

Black or African American

11.9 %

Service Coordinator Foreign Languages Spoken Statistics

Spanish

71.9 %

French

6.9 %

Portuguese

2.6 %
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Service Coordinator Education

Service Coordinator Majors

19.1 %

Service Coordinator Degrees

Bachelors

59.9 %

Associate

15.5 %

Masters

12.5 %

Top Colleges for Service Coordinators

1. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. California State University - Dominguez Hills

Carson, CA • Private

In-State Tuition
$6,942
Enrollment
13,871

4. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

7. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

8. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition
$6,798
Enrollment
31,503

9. University of Michigan - Ann Arbor

Ann Arbor, MI • Private

In-State Tuition
$15,262
Enrollment
30,079

10. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018
Job Openings

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Online Courses For Service Coordinator That You May Like

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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

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Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

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Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

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Top Skills For a Service Coordinator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.0% of Service Coordinators listed Customer Service on their resume, but soft skills such as Compassion and Time-management skills are important as well.

Best States For a Service Coordinator

Some places are better than others when it comes to starting a career as a Service Coordinator. The best states for people in this position are Connecticut, Maine, New Jersey, and New York. Service Coordinators make the most in Connecticut with an average salary of $54,607. Whereas in Maine and New Jersey, they would average $52,668 and $52,445, respectively. While Service Coordinators would only make an average of $51,041 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Service Coordinator Jobs:
177
Highest 10% Earn:
$98,000
Location Quotient:
1.27
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Service Coordinator Jobs:
307
Highest 10% Earn:
$80,000
Location Quotient:
1.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Service Coordinator Jobs:
1,272
Highest 10% Earn:
$71,000
Location Quotient:
1.67
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Service Coordinators

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Top Service Coordinator Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Service Coordinators and discovered their number of Service Coordinator opportunities and average salary. Through our research, we concluded that Meijer was the best, especially with an average salary of $31,964. Ulta Beauty follows up with an average salary of $37,695, and then comes Discount Tire with an average of $36,580. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Service Coordinator. The employers include Autodesk, Tech Data, and Stanley Black & Decker

Most Common Employers For Service Coordinator

RankCompanyZippia ScoreAverage Service Coordinator SalaryAverage Salary
1$51,709
2$48,360
3$42,347
4$38,104
5$37,695
6$37,330

Becoming a Service Coordinator FAQs

How long does it take to become a Service Coordinator?

It takes 5 years of professional experience to become a service coordinator. That is the time it takes to learn specific service coordinator skills, but does not account for time spent in formal education. If you include the normal education requirements to complete a college degree, then it takes 8 to 10 years years to become a service coordinator.

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Do you need a degree to be a coordinator?

No, you do not need a degree to be a coordinator. However, it would be beneficial to obtain one. Most coordinators do have a degree. Those without a degree will need three to five years of work experience to be considered for a coordinator role.

There are no formal education requirements to become a program coordinator, but many employers prefer candidates with an associate or bachelor's degree in a related field.

Alternatively, landing an internship or an entry-level position with an organization in the industry you wish to work in is a great way to get your foot in the door. Through hands-on experience, a future coordinator can learn how to create and coordinate programs that are essential to the organization. Once you have some experience under your belt, it's time to network with human resources departments in the industry and seek program coordinator positions.

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What does a service coordinator do?

A service coordinator does several operations for their company. As a service coordinator, you will work with clients to provide quality service and ensure clients get the services they need.

This position demands heavy customer service, as the service coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

A service coordinator also is expected to coordinate several operations for their company. They commonly are employed in a sales or operations department and have direct relations with clients, employees, and vendors.

Responsibilities of a Service Coordinator:

  • Answering incoming phone calls

  • Placing return phone calls

  • Handling email correspondence

  • Scheduling appointments with clients

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What is the role of a coordinator?

The role of a coordinator is overseeing the successful completion of projects and events.

Common Coordinator Roles:

  • Perform specialized tasks

  • Managing a team of staff members

  • Establishing relationships with vendor and freelance professionals

  • Work closely with the manager to prepare comprehensive action plans including resources, time frame, and budgets for projects

  • Scheduling

  • Risk management

  • Administrative duties

  • Maintaining project documentation

  • Handling financial queries

Other Coordinator Responsibilities:

  • Movement of equipment, supplies, furniture, and other large objects

  • Identify suppliers

  • Work as a team

  • Ensure everyone is aware of the project

  • Keep in constant communication with the shipper or receiver, site manager, and equipment supplier

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