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How to hire a service coordinator

Service coordinator hiring summary. Here are some key points about hiring service coordinators in the United States:

  • The median cost to hire a service coordinator is $1,633.
  • It takes between 36 and 42 days to fill the average role in the US.
  • HR departments typically allocate 15% of their budget towards recruitment efforts.
  • Small businesses spend $1,105 per service coordinator on training each year, while large companies spend $658.
  • It takes approximately 12 weeks for a new employee to reach full productivity levels.
  • There are a total of 21,360 service coordinators in the US, and there are currently 55,922 job openings in this field.
  • New York, NY, has the highest demand for service coordinators, with 57 job openings.

How to hire a service coordinator, step by step

To hire a service coordinator, you need to identify the specific skills and experience you want in a candidate, allocate a budget for the position, and advertise the job opening to attract potential candidates. To hire a service coordinator, you should follow these steps:

Here's a step-by-step service coordinator hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a service coordinator job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new service coordinator
  • Step 8: Go through the hiring process checklist

What does a service coordinator do?

A service coordinator is responsible for assisting the management team in providing the best services for the clients based on their specifications. Service coordinators' duties include managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Service coordinators must be highly-knowledgeable with the matters concerning the organization they work for, ensuring that they could explain their products and services well to meet clients' needs.

Learn more about the specifics of what a service coordinator does
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  1. Identify your hiring needs

    The service coordinator hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    Hiring the perfect service coordinator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

    This list shows salaries for various types of service coordinators.

    Type of Service CoordinatorDescriptionHourly rate
    Service CoordinatorSocial and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.$13-26
    Youth Program CoordinatorA youth program coordinator is in charge of implementing, developing, and evaluating programs for the community youths. Youth program coordinators identify community youths' interests and requirements and find organizations or resources to help them... Show more$12-24
    Housing CoordinatorA housing coordinator is a professional who is responsible for helping employed or unemployed individuals find and secure temporary or permanent accommodations. Housing coordinators working in the nonprofit sector must help people who are in need, such as low-income families, refugees, and domestic violence victims, to find affordable living arrangements... Show more$14-26
  2. Create an ideal candidate profile

    Common skills:
    • Customer Service
    • Social Work
    • Patients
    • Social Services
    • Service Coordination
    • Data Entry
    • Community Resources
    • Service Delivery
    • Medicaid
    • Crisis Intervention
    • Payroll
    • Support Services
    • Mental Health
    • PowerPoint
    Check all skills
    Responsibilities:
    • Manage social media communication including Facebook, Pinterest, and blog.
    • Manage a pilot program providing diversion services to clients refer by DCF.
    • Manage the MSW staff and coordinate all social service and select patient service activities.
    • Manage caseload of 30 DD citizens, coordinate eligibility benefits.
    • Manage SharePoint inventory repository and assign access levels to new hires as needed.
    • Supervise and train direct care workers in CPR, care of clients, policy and procedures.
    More service coordinator duties
  3. Make a budget

    Including a salary range in your service coordinator job description helps attract top candidates to the position. A service coordinator salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

    For example, the average salary for a service coordinator in Missouri may be lower than in Maine, and an entry-level service coordinator usually earns less than a senior-level service coordinator. Additionally, a service coordinator with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

    Average service coordinator salary

    $40,792yearly

    $19.61 hourly rate

    Entry-level service coordinator salary
    $29,000 yearly salary
    Updated December 20, 2025

    Average service coordinator salary by state

    RankStateAvg. salaryHourly rate
    1District of Columbia$61,998$30
    2Maine$53,732$26
    3New York$48,508$23
    4Massachusetts$47,444$23
    5California$46,082$22
    6Wisconsin$45,983$22
    7Illinois$44,533$21
    8Maryland$44,018$21
    9Minnesota$43,633$21
    10Pennsylvania$43,326$21
    11Kentucky$42,959$21
    12Virginia$41,767$20
    13North Carolina$41,472$20
    14Florida$41,471$20
    15Oregon$41,378$20
    16Texas$41,026$20
    17Ohio$40,417$19
    18Colorado$39,953$19
    19Kansas$39,390$19
    20Arizona$38,089$18

    Average service coordinator salary by company

    RankCompanyAverage salaryHourly rateJob openings
    1Mt. San Antonio College$63,531$30.543
    2Softpath System$61,356$29.50
    3University of Houston-Clear Lake$61,139$29.392
    4Erlanger Health System$60,457$29.075
    5American Public Power Association$60,416$29.05
    6Canvas Health$60,207$28.95
    7Hawaii Pacific Health$59,856$28.782
    8Shriners Hospitals for Children$59,464$28.591
    9Apple$59,374$28.55
    10SolarWinds$59,036$28.381
    11Deloitte$59,016$28.374
    12Cottage Health$58,763$28.254
    13Novo Nordisk$58,317$28.04
    14Ocwen Financial$57,471$27.63
    15City of San Antonio$57,450$27.623
    16HealthRIGHT 360$57,204$27.5016
    17Dignity Health$56,796$27.3120
    18Lancaster General Health$56,329$27.08
    19North County News Inc$55,831$26.84
    20Mouser Electronics$55,718$26.79
  4. Writing a service coordinator job description

    A good service coordinator job description should include a few things:

    • Summary of the role
    • List of responsibilities
    • Required skills and experience

    Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a service coordinator job description:

    Service coordinator job description example

    • Manage the administrative new hire process including obtaining all appropriate new hire information and creating and maintaining orderly personnel files, per the employee file checklist.
    • Ensure all field employees continue to meet the appropriate certifications and in-service requirements. Coordinate all appropriate re-certifications and necessary ongoing compliance requirements
    • Manage all post-hire employee file processes, such as, but not limited to: I-9 & E-Verify completion, TB follow-up, employment authorizations, Bears data entry, and Workday updates including transfers, terminations, name changes, status changes, etc.
    • Lead all field employee recognition and retention activities.
    • Support full-cycle recruitment activities from candidate calls to onboarding, as needed.

    Qualifications

    • Four year college degree
    • Minimum two (2) years experience in home care and/or human resources.
    • A demonstrated record of strong interpersonal skills and goal achievement
    • Ambition to grow and advance beyond current position
    • Strong PC and communication skills (including solid phone marketing & data entry ability)

    BAYADA believes that our employees are our greatest asset:

    • BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
    • To learn more about BAYADA Benefits, click here

    As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

    BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

  5. Post your job

    To find service coordinators for your business, try out a few different recruiting strategies:

    • Consider internal talent. One of the most important talent pools for any company is its current employees.
    • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any service coordinators they would recommend.
    • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level service coordinators with the right educational background.
    • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.
    Post your job online:
    • Post your service coordinator job on Zippia to find and recruit service coordinator candidates who meet your exact specifications.
    • Use field-specific websites.
    • Post a job on free websites.
  6. Interview candidates

    To successfully recruit service coordinators, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

    It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new service coordinator

    Once you've found the service coordinator candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

    It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

    After that, you can create an onboarding schedule for a new service coordinator. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a service coordinator?

Hiring a service coordinator comes with both the one-time cost per hire and ongoing costs. The cost of recruiting service coordinators involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of service coordinator recruiting as well the ongoing costs of maintaining the new employee.

You can expect to pay around $40,792 per year for a service coordinator, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for service coordinators in the US typically range between $13 and $26 an hour.

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