Top Service Coordinator Skills

Below we've compiled a list of the most important skills for a Service Coordinator. We ranked the top skills based on the percentage of Service Coordinator resumes they appeared on. For example, 15.0% of Service Coordinator resumes contained Customer Service as a skill. Let's find out what skills a Service Coordinator actually needs in order to be successful in the workplace.

The six most common skills found on Service Coordinator resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Service Coordinator jobs:
  • Delivered outstanding customer service and handled all assignments and service support functions including entering student and faculty information and transactions.
  • Improved service business through implementation of new processes and systems to promote efficiency and improve overall customer service.
  • Provided a high level of customer service to exhibitors attending trade shows produced by Freeman Decorating Company.
  • Provide excellent customer service via active listening, a positive attitude, and professional and personalized communication.
  • Performed exceptional customer service with proactive response to emergency client requests to maintain and uphold company principles
  • Reported directly to the Director of Customer Service and upper management to insure customer satisfaction.
  • Delivered and ADDIE designed customer service/CRM database train-the-trainer blended curriculum, face-to-face and virtual training.
  • Acted as a consultant to deliver customer service support to individuals seeking home improvement assistance.
  • Communicated cross-culturally and provided a superior level of customer service tailored to individual market needs.
  • Provide excellent customer service at reception and delivery of vehicles in maintenance.
  • Handled inbound calls professionally to improve excellent customer service and customer experience.
  • Coordinated all education classes and provided exceptional customer service to our members.
  • Communicate automotive issues and concerns with clients while providing impeccable customer service.
  • Provide customer service to our international offices and select international direct-ship customers.
  • Coordinated tracking of technical assistance and expedited highly responsive customer service program.
  • Provided customer service and implementation support for all community engagement programs.
  • Provided customer service support and scheduling assistance for residential client base.
  • Managed daily customer service, performing data processing and document control.
  • Worked closely with customer service agents to resolve delivery conflicts.
  • Develop and maintain positive quality customer service within the community.

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2. Community Resources

high Demand
Here's how Community Resources is used in Service Coordinator jobs:
  • Identified/coordinated community resources/services beneficial to enrolled children/families.
  • Develop and maintain professional contacts with community resources and professional referral sources to facilitate and promote services offered by the company.
  • Developed and maintain linkages with community resources in order to remain current regarding information and services available to address resident needs.
  • Maintained detailed records of telephone interviews with employees, and effectively communicated their requests to career and community resources consultants.
  • Developed and facilitated Community Youth Mapping Program (initiative designed to provide families a list of community resources).
  • Linked individuals and families with appropriate services and programs, maintained accurate documentation and current information on community resources.
  • Encouraged integration of community resources on an individual basis including transportation (bus/metro) skills training and vocational training.
  • Participated in referring these adults to community resources, coordinating with other caregivers and professionals to consolidate services.
  • Developed individualized treatment plans relating to personal care, health and wellness, medication management and community resources.
  • Coordinated and facilitated social, mental, spiritual and health service referrals and educated residents about community resources.
  • Networked with community resources to ensure the prevention of homelessness or institutionalization in the least restrictive environment.
  • Provided consumer and family advocacy, identified and developed community resources, conducted intakes and discharge planning.
  • Develop individual service/placement plans with participants along with referring them to other appropriate community resources if needed.
  • Provide guidance and support in utilizing community resources effectively to ensure customer access to supportive services.
  • Provided referrals for community resources in attempt to assist individuals in becoming self sufficient.
  • Referred seniors to appropriate area agencies for transportation assistance, and community resources.
  • Located and provided mentoring programs and other community resources for individual clients.
  • Gather & expand information about community resources and available services and benefits.
  • Collaborated with government organizations and community resources to assist with treatment needs.
  • Identify community resources and develop cooperative relationships with other social service providers.

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3. Service Department

high Demand
Here's how Service Department is used in Service Coordinator jobs:
  • Answered phone for service department Scheduled repairs with customers Coordinated repairs with service technicians Generated customer invoices for payment
  • Handle inventory for Service Department with weekly report, distribute to ThyssenKrupp Elevator Service Headquarters every Friday.
  • Monitored 3rd party partners for service department requirements involving consistent interaction with sourcing and partners.
  • Worked with service department project managers to maintain a successful and smoothly operating department.
  • Supported Service Department in the management of customer calls and administrative support.
  • Monitored customer service index daily to ensure service department was above manufactures benchmarks
  • Maintain detailed administrative and procedural processes for the president and service department.
  • Assisted in design and implementation of new service department daily paperwork procedures.
  • Provided assistance in domestic and international logistics for the customer service department.
  • Work with branch service departments regarding technician availability and weekly geographic focus.
  • Overhauled entire company service department to increase customer service and efficiency.
  • Coordinated service and preventative maintenance assignments for the Service Department.
  • Put into action computerized maintenance management software for service departments.
  • Provide maintenance of service department database including updating customer history.
  • Helped manage service department and organized events for upcoming clinics.
  • Helped implement electronic work order procedure for service department.
  • Increased percentage of overall customer satisfaction with service department.
  • Performed diversified clerical duties for the Facility Service Department.
  • Implemented a new CRM application into the installation/service department.
  • Handled all administrative duties for Commercial Service Department.

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4. Mental Health Services

high Demand
Here's how Mental Health Services is used in Service Coordinator jobs:
  • Coordinated a state-wide multidisciplinary team that provides mental health services to deaf and hard-of-hearing clients.
  • Coordinated mental health services for clients including medication services, counseling, and rehabilitation.
  • Provided mental health services, rehabilitation and teaching critical community living and survival skills.
  • Care Coordinator Care coordinators work to improve community-based mental health services for adults.
  • Facilitated mental health services for Veterans.
  • Identify supportive services and other resources for families which include medical, financial, mental health services and assistance programs.
  • Collaborated with team of mental health counselors for optimal treatment plans for those diagnosed or those needing mental health services.
  • Developed and coordinated individual plans for clients in conjunction with community agencies for housing, entitlements and mental health services.
  • Collaborated with school psychologists, special education teachers, and non profit agencies to provide mental health services for clients.
  • Communicated with local hospitals, community centers, and county mental health services for appropriate eligibility at the center.
  • Accepted referrals for community mental health services, foster care, and fields inquiries from prospective foster parents.
  • Provided referrals to state and community mental health services; assisted clients in prioritizing personal needs and goals.
  • Collaborated with outside agencies such as Public Defenders Office, Probation Department, and County Mental Health Services.
  • Provided rehabilitative mental health services in accordance with the Office of Mental Health Standards (OMH).
  • Provided a full range of mental health services to adults and children with intellectual and developmental disabilities.
  • Planned, organized, and directed the service delivery of school-based mental health services within select schools.
  • Authorize medical, behavioral and mental health services to impact client's outcomes and care planning components.
  • Assisted consumers in accessing and maintaining mental health services, building support networks, and resolving conflicts.
  • Submitted and linked referrals for youth in need of foster care and community mental health services.
  • Consulted with several mental health support services to provide clients with the mental health services required.

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5. Crisis Intervention

high Demand
Here's how Crisis Intervention is used in Service Coordinator jobs:
  • Participate in rotational on-call system providing emergency coverage, crisis intervention support and completing incident reports according to protocol as assigned.
  • Provide behavior modification, counseling, and crisis intervention services to adults with chronic mental illness in an intensive-level correctional facility.
  • Provide case management services such as securing and monitoring entitlements and linkages of services, Provides crisis intervention as necessary.
  • Provide crisis intervention services to students and/or families during business hours as necessary and on-call coverage on a rotating basis
  • Perform assessments, screened referrals and conducted clinical procedures which included diagnostic evaluations, crisis intervention and safety planning.
  • Provided advocacy, resource referral, crisis intervention, and counseling to families with developmentally disabled children.
  • Provided program development, monitoring of activities as well as provided counseling and crisis intervention.
  • Provide on-call coverage for caseload and participates in rotational emergency coverage and crisis intervention support.
  • Provided wrap-around case management, crisis intervention, outreach services, and culturally competent interventions.
  • Provided crisis intervention services and emergency mediation and other duties as directed by Management.
  • Provided crisis intervention/prevention services when needed and able to deal effectively with a crisis.
  • Provide direct member community support, case management/ crisis intervention services to assigned clients.
  • Coordinated and delivered crisis intervention and counseling services for at-risk families and adolescents.
  • Collaborated to develop treatment plans, administered clinical assessments and provided crisis intervention.
  • Fostered responsibility and empowerment through informal counseling, crisis intervention, and mediation.
  • Engage in crisis intervention as necessary to assure appropriate treatment engagement and provision.
  • Managed policies and procedures for crisis intervention services provided in three emergency departments.
  • Determine need for crisis intervention whether in-program or if needed emergency room evaluations.
  • Provided crisis intervention, referral and support services to families for underrepresented populations.
  • Provided crisis intervention, counseling and documentation to individuals with mental illness.

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6. Developmental Disabilities

high Demand
Here's how Developmental Disabilities is used in Service Coordinator jobs:
  • Developed/implemented individualized treatment plans for adults with developmental disabilities.
  • Qualified Mental Health Professional/Qualified Developmental Disabilities Professional.
  • Support people of all ages with intellectual and developmental disabilities to identify life goals and utilize community connections and natural supports.
  • Coordinate services such as Occupational Therapy, Speech Therapy, Physical Therapy, and Developmental Intervention for children with Developmental Disabilities.
  • Locate requested resources for social, recreational, and medical needs not provided by traditional Developmental Disabilities Administration funding sources.
  • Case Manager Job Developer Case Aide Residential Manager Each of these positions was directed to supporting adults with developmental disabilities.
  • Contracted to the Developmental Disabilities Administration, worked to provide case management and resource coordination to individuals with Developmental Disabilities.
  • Work with Developmental Disabilities Administration, independent licensed agencies, families and individuals to secure funding for multiple support programs.
  • Position provides assistance to persons with intellectual and developmental disabilities in the HCS program in accessing community-based services and resources.
  • Coordinated services for clients diagnosed with intellectual and developmental disabilities within the Home and Community Based Services Medicaid waiver program.
  • Arranged for and monitored services for children who had intellectual/developmental disabilities, assisted families with support and advocacy as needed.
  • Maintained a caseload of individuals with intellectual and developmental disabilities that received services from the Home and Community-Based Services program.
  • Provided resource coordination under the targeted case management model to children and adults with developmental disabilities and co-occurring diagnoses.
  • Coordinate developmental evaluations and services for infants and toddlers with developmental disabilities or delays in collaboration with outside providers.
  • Provided team leadership for vocational and employment services unit serving adults with intellectual and developmental disabilities and/or mental illness.
  • Provide community education about Developmental Disabilities and how to support these individuals in living integrated lives within the community.
  • Provided case management services for persons with developmental disabilities Assisted in the assessment and diagnosis of needed counseling services.
  • Create an efficient and collaborative system for early identification of infants and toddlers families with developmental disabilities and delays.
  • Provided case management, service coordination and advocacy to individuals with Developmental Disabilities, Mental Illness and Dual Diagnoses.
  • Provide outreach and case management and coordination services to youth and families of youth with intellectual and/or developmental disabilities.

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7. Data Entry

high Demand
Here's how Data Entry is used in Service Coordinator jobs:
  • Supply management* Staff support* Report document preparation * Bookkeeping & payroll* Records management * Meeting planning* Inventory management * Data entry
  • Performed accurate data entry and maintained referral record, and assisted programs with identifying and tracking quality assurance metrics.
  • Coordinated standards and procedures for general data updating and input of information to establish data entry standards and integrity.
  • Provide service repair estimates* Parts purchasing agent* Parts work order data entry for service department* Inventory reporting and tracking
  • Supervised Agent Services Coordinator in commission and data entry, produced monthly commission statements.
  • Handled high-volume document screening and data entry of technician service reports for invoice preparation.
  • Ensured accuracy and proficiency on data entry to minimize and eliminate data errors.
  • Implemented database management guidelines and staff training for consistency of data entry.
  • Handled extensive documentation and data entry required by federal and local agencies.
  • Performed spreadsheet creation, data entry, editing and applications database management.
  • Managed other administrative and data entry tasks while conducting telephone conversations.
  • Provided staff oversight ensure meticulous data entry, reporting and collections.
  • Performed data entry and updated data keeping all information confidential.
  • Complete initial data entry into the internal loan origination system.
  • Processed backup reports once after managing data entry activities.
  • Maintain ongoing documentation and daily data entry.
  • Reconcile borrowers initial impounds through data entry.
  • Processed scholarship applications and data entry.
  • Coordinated data entry and payment processing.
  • Complete data entry and transmit authorizations.

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8. Service Calls

high Demand
Here's how Service Calls is used in Service Coordinator jobs:
  • Handled customer service calls and coordinated appointments * Provided excellent service by anticipating the needs of customers and resolving issues
  • Reviewed all alarm/service calls received by the monitoring station to ensure customers alarm systems were functioning properly.
  • Coordinated and scheduled service calls and assisted general manager with scheduling of new alarm installations.
  • Dispatched service calls according to experience, availability and location of technicians.
  • Expedited service calls, resolved data connectivity issues and responded to billing inquiries
  • Interacted with customers scheduling service calls, and updated computer information.
  • Ordered parts/materials and coordinated deliveries, service calls and installations.
  • Process payroll for subcontractors and validate documentation for service calls.
  • Scheduled technicians for preventative maintenance and service calls.
  • Dispatched time-sensitive incoming service calls to assigned technicians.
  • Schedule service calls for telecommunication systems.
  • Coordinated subcontractors with service calls.
  • Flexed into other areas of the company, such as incoming client service calls and facilitated training classes for new employees.
  • Resolved up to 30 customer service calls daily, regarding order filing and discrepancies, special ordering, and customized orders.
  • Scheduled service calls for residential and commercial HVAC, plumbing, and electrical, both planned maintenance and emergency service calls.
  • Managed entire customer service department, including taking and dispatching all HVAC service calls for 12 technicians and assisting Service Manager.
  • Support internal and external customers with the use of SAP and GANT system tools to dispatch service calls to field engineers.
  • Fielded inbound service calls for customers and helped to determine needs additional services and complete a positive experience for our clients.
  • Provided support, information, prioritization of assignments for field service personnel for service calls and national account call handling.
  • Established a client base that relied on the organization for boiler tune ups, service calls, and equipment upgrades.

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9. Medicaid

high Demand
Here's how Medicaid is used in Service Coordinator jobs:
  • Received certification for: Confidentiality and risk management training, Medicaid training and cultural awareness and action in clinics and schools.
  • Identify available natural resources and act as liaison between parents/guardians, provider agencies, doctors and Nebraska Medicaid/Income Maintenance Social Workers.
  • Required to analyze unusual incidents and determine whether there has been neglect and/or abuse by Medicaid residential providers and/or family members.
  • Demonstrated a commitment to professional standards by remaining current with industry standards as it related to Medicaid and Medicare.
  • Authorized and monitored services for approximately twenty-six clients who have Mental Retardation/Mental Illness through the MRLA Medicaid Waver program.
  • Developed and implemented Medicaid service plans for individuals on the Traumatic Brain Injury/Nursing Home Transition and Diversion Waiver programs.
  • Monitored services to individuals with Developmentally Disabilities who received Medicaid Waiver services in the Cobb / Douglas Region.
  • Assist individuals to review and update their Individualized Service Plan and delivered by a qualified Medicaid Service Coordinator.
  • Provided orientation instruction regarding Medicaid Waiver, Residential Support, Documentation, HBV/Infection Control, and Defensive Driving.
  • Assisted individuals on my case load with maintaining Medicaid Eligibility and income requirements continue to receive services.
  • Maintain compliance of state assisted living regulations, and Medicaid waiver criteria and monitor facility compliance.
  • Provide oversight and administration for a network of Medicaid comprehensive, home and community-based waiver services.
  • Document service coordination activities and maintained records as designated by Medicaid waiver regulations and agency standards.
  • Assist individuals with Medicaid, Medicare and other Department of Social Service documentation and certifications.
  • Ensured documentation submitted in timely manner to receive payment reimbursement from private insurance and Medicaid.
  • Assist TBI and NHTD participants with obtaining and maintaining waiver services, Benefits- Medicaid/Medicare/SNAP/HEAP/Housing Subsidies/Transportation.
  • Worked closely with county government officials on overall program functioning and Medicaid guidelines.
  • Oversee Medicaid waiver associated services provided to developmentally delayed individuals and their families.
  • Provided re-certification for clients by verifying Medicaid, social security and housing allowances.
  • Conduct assessments and develop care plans based on clinical needs utilizing Medicare/Medicaid regulations.

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10. Phone Calls

high Demand
Here's how Phone Calls is used in Service Coordinator jobs:
  • Enhanced client relations via routine follow up phone calls and positive customer interactions ultimately leading to repeat business.
  • Administered general office duties; composed and distributed routine correspondence and fielded incoming phone calls.
  • Conducted monthly monitoring phone calls with caregivers regarding family concerns about their child's development.
  • Answer phone calls from district managers and respiratory therapists regarding equipment.
  • Answered/screened telephone calls, assisted customers and recorded accurate messages.
  • Answered inbound phone calls, recorded information/messages and routed accordingly.
  • Monitored and evaluated incoming phone calls between company and customers.
  • Maintain customer relationship via frequent meetings/phone calls/messaging on project status.
  • Respond to incoming exhibitor telephone calls.
  • Conducted quarterly monitoring telephone calls.
  • Perform other daily office tasks such as; filing, making charts, answer and make phone calls, handle money.
  • Answer incoming phone calls from cardholders, answering any questions or concerns they have in regard to their credit card account.
  • Help with incoming phone calls and help with other miscellaneous things to help the office and day to day business needs.
  • Service Coordinator Ambulatory Surgery Unit * Responding to a high volume of phone calls, answering calls from the OR.
  • Communicated company policies and carrier opportunities to agents using third party services, blast and direct emails and phone calls.
  • Performed general administrative office duties; field telephone calls, faxes, reviewed emails daily, and maintained filing system.
  • Assisted department team members with photo copying, filing, faxing, making phone calls, creating memos/reports, etc.
  • Provide supportive phone calls and serve as a point of contact for identified clients transitioning from assessment to ongoing services.
  • Report and follow up on any allegations of abuse, neglect, or exploitation through home visits and phone calls
  • Answer incoming Homeowner Services phone calls, respond to routine homeowner inquiries, and direct other calls as appropriate.

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11. Staff Members

high Demand
Here's how Staff Members is used in Service Coordinator jobs:
  • Participated in collaborative projects with other staff members of other agencies in the local community to address community challenges.
  • Trained 6-25 staff members and oversaw 40-45 family caseloads demonstrating multitasking and prioritization.
  • Identify process and procedural improvements to senior staff members.
  • Supervised 14 professional and non-professional staff members.
  • Provided troubleshooting assistance to staff members.
  • Observed and monitored staff performance to guarantee efficient operations and adherence to facility's policies and procedures; trained staff members.
  • Develop and coordinate training and development of 16 student staff members for Equal Opportunity Fund (EOF) Summer Academy program.
  • Conducted daily supervisions of six staff members who provided services to children ranging from 5 years old to 22 years old.
  • Assisted agency staff members through individual and group conferences in analyzing case problems and in improving their diagnostic and helping skills.
  • Support four staff members with the daily activities including preparing presentations, event coordination, and production materials for 17 accounts.
  • Provided leadership and assistance to staff members with complex cases and help provided resolutions for program issues during management committee meetings.
  • Maintained a caseload of more than twenty clients Presented case history material to review and discussion with other staff members.
  • Act as a lead when mentoring and training junior staff members while communicating with upper management when problems arise.
  • Administer PPD and Flu shots to all staff members and monitor all residents PPD and Flu records for compliance.
  • Assisted customers with questions regarding pricing and availability of parts or directing them to other staff members as requested.
  • Trained multiple staff members to ensure attention to detail and adherence to state, federal and program policies.
  • Assisted Management in developing operational strategies, provided guidance, coaching, motivation and direction to staff members.
  • Circulated, and obtained approvals from ten staff members in manufacturing, engineering, purchasing, and corporate.
  • Communicate effectively with all members of a child s service team and all staff members at all times.
  • Coordinated with staff members to prepare conference rooms and rental space for various events throughout the school year.

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12. Family Service Plan

high Demand
Here's how Family Service Plan is used in Service Coordinator jobs:
  • Coordinate Individualized Family Service Plan teams to evaluate children (birth-3 years) eligibility for services due to developmental delays/concerns.
  • Targeted Case management and Individualized Family Service Plan creation and implementation to improve overall functioning of the child and family.
  • Make recommendations to the families regarding therapeutic and other developmental services needed to achieve the Individual Family Service Plan.
  • Worked with speech therapists, physical therapists, occupational therapists and evaluation team to develop Individual Family Service Plan.
  • Create Individualized Family Service Plan s including outcomes with yearly goals with monitoring of progress semi-annually and annually.
  • Facilitated the development and maintenance of an Individualized Family Service Plan to coordinate and document outcomes for families.
  • Develop and oversee the implementation of an Individual Family Service Plan with maintaining organized and confidential files.
  • Collaborated with other clinical staff in implementing and evaluating Individual Service Plan and Individual Family Service Plans.
  • Implemented Individualized Family Service Plans and managed ongoing services while providing community outreach and public information services.
  • Reviewed evaluations and progress reports, conducted home visits and attended documented Individualized Family Service Plan Meetings.
  • Facilitated reviews and changes to Individualized Family Service Plans based on recommendations from therapists and teachers.
  • Supervised/coordinated the family service plan established by therapists and families within state and federal guidelines.
  • Managed record keeping requirements; developed, monitored, and implemented Individualized Family Service Plans.
  • Guided families from point of referral through evaluations and initial Individualized Family Service Plan meeting.
  • Schedule and facilitate Individualized Family Service Plan meetings with families and early intervention providers.
  • Facilitated Individual Family Service plan and transition meetings to empower families in creating goals.
  • Directed parents to special programs using community resources and created individualized family service plans.
  • Developed Individualized Family Service Plans and assist families in identifying goals and outcomes.
  • Developed Individual Family Service plans, monitored progress and documented all service coordination.
  • Gathered information from family for individualized family service plan to meet their needs.

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13. Service Coordination

high Demand
Here's how Service Coordination is used in Service Coordinator jobs:
  • Participated actively participated in interdisciplinary service coordination team.
  • Provided medical rehabilitation service coordination.
  • Provided home-based developmental therapy and child service coordination to children with developmental disabilities and their families within Johnston and surrounding counties.
  • Provided service coordination, advocacy, and case management services to the developmentally disabled population with a caseload averaging 60.
  • Case Management and Service Coordination for children with severe emotional and/or behavioral problems placed in Impact Plus Therapeutic Foster Care.
  • Maintain time-sensitive documentation, including Case Management/Service Coordination interventions and outcomes to assure compliance with regulatory agencies and program goals.
  • Provided service coordination exclusive of any other assignment for a caseload of 30 children and adults with intellectual disabilities.
  • Provide face to face service coordination/authorization with children and adolescents ages diagnosed with intellectual/developmental disabilities and mental health disorders.
  • Reviewed benefit options, acquired data and evaluated necessary services for appropriateness; documented effectiveness of service coordination activities.
  • Provide service coordination exclusive of any other assignment for a caseload of 45 individuals with intellectual disabilities.
  • Manage a caseload of 50 developmentally disabled persons, including Medicaid Service Coordination and program management.
  • Establish and assist development of new services as necessary for utilization in a service coordination capacity.
  • Provided service coordination to individuals with a dual diagnosis of intellectual disability and mental illness.
  • Service coordination provided for children and adolescents diagnosed with mental retardation and other developmental disabilities.
  • Provide service coordination services to a caseload of seriously and persistently mentally ill consumer/patients.
  • Provided individual service coordination for infants and toddlers and their families with developmental delays.
  • Provide service coordination and/or rehabilitative services to individuals with mental and physical disabilities.
  • Provided initial and follow-up customer service coordination to parents of children with disabilities.
  • Collaborated effectively in a team environment to improve quality of Service Coordination program.
  • Provided service coordination to adults with Developmental Disabilities in a sheltered workshop setting.

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14. Service Technicians

high Demand
Here's how Service Technicians is used in Service Coordinator jobs:
  • Participate in new employee orientation, in-service education and competency evaluation as well as performance appraisals for Medical Service Technicians.
  • Coordinated schedules of customers and service technicians that achieved the implementation of manufacturer enhancements on over 200 fireplaces.
  • Coordinated Service Technicians nationally in timely fashion to minimize customer's delays costing thousands of dollars.
  • Dispatched and monitored Field Service Technicians for installations, removals and repairs of telecommunications services.
  • Scheduled and directed Service Technicians for warranty and chargeable service work after installations period.
  • Coordinate maintenance and repair schedules between service technicians and retail or corporate customers.
  • Coordinate all service technicians daily schedule based on customer needs and geographical optimization.
  • Coordinated activities of 12 service technicians engaged in maintenance of Automated Teller Machines.
  • Scheduled and effectively dispatched 12 Tucson and Phoenix service technicians throughout Arizona.
  • Provided excellent customer service while coordinating service calls and dispatching service technicians.
  • Coordinated transportation and scheduled appointments for 4 service technicians.
  • Maintained parts and supplies inventory and coordinated service technicians.
  • Communicate effectively with Service Technicians at all times.
  • Scheduled and dispatched service technicians for Telecommunications Company.
  • Review and reconcile service technicians American express statements.
  • Coordinated schedules of service technicians and delivery personnel.
  • Order equipment to ensure availability for service technicians.
  • Scheduled and dispatched approximately 20 field service technicians.
  • Prioritized customer needs and dispatched Service Technicians accordingly.
  • Recognized for exceptional rapport with service technicians.

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15. Support Services

average Demand
Here's how Support Services is used in Service Coordinator jobs:
  • Provided students, parents, and Department of Education personnel with individual/group training about navigating transition and community support services.
  • Provide recovery oriented support services and outreach to assigned program participants, as defined by program and contractual requirements.
  • Provided direct and indirect support services to clients with severe mental illness -Offered assertiveness and advocacy training to residents
  • Case Management for intellectually challenged individuals Support Services state compliance assurance Creating and maintaining confidential records and reports
  • Organized and coordinates support services from community agencies for purpose of obtaining and maintaining employment for consumers.
  • Provide counseling, guidance, recommendations for interventions and referrals to community support services when necessary.
  • Supervised activities provided by the Associate and Paraprofessional staff providing community support services to client.
  • Provided professional level administrative functions, which included evaluation, personnel planning and support services.
  • Oversee provision of individuals and facility-based rehabilitation support services, acting as lead clinical staff.
  • Pointed students to relevant information about academic and personal support services available at the college.
  • Coordinated a comprehensive program of educational support services for the over 1,150 Veteran student population.
  • Facilitated and coordinated intake activities for Early Intervention and Family Support Services Programs.
  • Position required oversight of individuals in community support services for the MR/DD population.
  • Coordinated tutoring and academic support services with over 51 franchise owners nationwide.
  • Organized village-based support services to developmentally disabled residents of the region.
  • Trained consumer/employer as required in providing basic and ancillary support services.
  • Provided counseling services to customer identified as needing ongoing support services.
  • Provided quality support services to Clients participating in the Residential Program.
  • Monitor effectiveness of support services including both provider and client participation.
  • Provide community support services to consumers according to the schedule developed.

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16. Ifsp

average Demand
Here's how Ifsp is used in Service Coordinator jobs:
  • Participated implemented and monitored Individualized Family Service Plan (IFSP).
  • Coordinated the assessments and evaluations to re-determine IFSP eligibility.
  • Maintained excellent documentation of the evaluation and developed IFSP.
  • Evaluated each child's needs, identify outcomes, explore options and develop an Individualized Family Service Plan (IFSP).
  • Schedule and record initials, semi annuals, & annual IFSP with team and parents to update outcomes and measure progress.
  • Make referrals to qualified early intervention organizations and other appropriate resources to provide services as listed on each child's IFSP.
  • Organize cases, Parent and Agency calls, Prepare Intakes and Schedule and assist Individualized Family Service Plans (IFSP).
  • Develop, write, and evaluate Individualized Family Service Plans (IFSP) that are functional, measurable, and observable.
  • Guided family from point of referral through evaluations up to and through the IFSP process to assess their child's development.
  • Assisted families navigate through the Early Intervention program, schedule evaluations at site chosen by parents, schedule IFSP meetings.
  • Explain the purpose of the IFSP meeting to parents and help advocate for the services they feel their child needs.
  • Facilitated and participated in the development, implementation, review, monitoring of the IFSP and it's time lines.
  • Worked with families and providers to develop IFSP's and to transition children to Part B services at age 3.
  • Help parents carry over ideas from weekly in home therapy sessions to reach goals developed on their child's IFSP.
  • Develop an Individualized Family Service Plan (IFSP) to meet the individual needs of eligible children and their families.
  • Coordinated the initial Multi-Disciplinary Evaluation (MDE), Individual Family Service Plan (IFSP), and transition plan.
  • Completed intake process with families and supported them through the development of the Individual Family Service Plan (IFSP).
  • Coordinated, facilitated, and documented the development, implementation, review, and evaluation of the IFSP services.
  • Facilitated and participated in the development, review and evaluation of IFSP's (Individual Family Support Plans).
  • Scheduled and assisted in the development, implementation and monitoring of the Individualized Family Service Plan (IFSP).

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17. Treatment Plans

average Demand
Here's how Treatment Plans is used in Service Coordinator jobs:
  • Document necessary information in medical record including mental status, evaluation, crisis assessments, treatment plans, and social/psychiatric/medical histories.
  • Develop and coordinate medically necessary treatment plans designed to facilitate individual growth, strengthen independent living and social interaction skills.
  • Conducted individual assessments, provided diagnosis, and prepared individualized treatment plans that are client centered and participant driven.
  • Assumed a leadership role in the preparation of individualized service/treatment plans in collaboration with an interdisciplinary team of professionals.
  • Officiated and participated in staffing concerning psychotropic medication, legal and medical competencies, behavioral intervention and treatment plans.
  • Provided psych-social rehabilitation to adults with schizophrenia and co-occurring disorders, case management, treatment plans, progress notes
  • Develop and execute tailored treatment plans for unique family situations and work closely with assigned licensed family therapist.
  • Developed treatment plans by reviewing and analyzing diagnostic assessments to create comprehensive plans for individuals and families.
  • Partnered with families in developing treatment plans; authorized appropriate state funds for early intervention developmental services.
  • Facilitate multidisciplinary treatment team meetings, develop treatment plans and monitor progress and effectiveness of plan.
  • Develop treatment plans and facilitate after-care placement upon completion of inpatient chemical dependency treatment.
  • Ensured all recommended treatment plans were implemented as required by the interdisciplinary team.
  • Developed, implemented and maintained Individualized Treatment Plans and all other necessary documentation.
  • Develop effective treatment plans and ongoing monitoring to ensure they maintained effective.
  • Coordinated resource services and developed treatment plans for children with developmental delays.
  • Develop overall treatment plans, comprehensive assessments, and individualized treatment plans.
  • Coordinate the development and implementation of individual treatment plans for each resident.
  • Completed treatment plans and other documentation to ensure continuation of services.
  • Developed client-centered service/treatment plans based on individual's strengths and needs.
  • Developed and implemented individualized treatment plans and modified them as needed.

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18. Health Care

average Demand
Here's how Health Care is used in Service Coordinator jobs:
  • Monitored and directed activities performed by health care providers to ensure compliance with company guidelines, contract specifications and state/federal regulations.
  • Evaluated the effectiveness and efficiency of social work/community integration services and coordinated system-wide accreditation under the appropriate health care organization.
  • Consulted with internal and external physicians, health care providers, discharge planning and outside agencies regarding care/treatment and hospitalization.
  • Provided outreach and educational activities to increase awareness to local community agencies of the special health care needs population.
  • Collaborated with community organizations and health care facilities to ensure success referral resources *See additional job description below.
  • Coordinate with health care providers and educational institutions to provide appropriate transition services upon patient discharge.
  • Developed and maintained working relationships with related health care and social service providers for respective region/territory.
  • Managed health care services, coordinated community resources, assessed safety needs, and benefits eligibility.
  • Coordinated services with health care providers and professionals involved in the early intervention evaluation process.
  • Facilitated communication between patients, case managers, adjusters and other health care professionals.
  • Developed health care member and provider correspondence for notification of Plan guidelines and coverage.
  • Coordinate services to ensure policies/procedure are implanted uniformly across Center light health care program.
  • Worked with ancillary departments in medical office toward optimum health care delivery.
  • Obtained information for financial assistance applications on patients without health care coverage.
  • Summarized Plan information about health care benefits and eligibility to participants.
  • Identify and asses service needs often in the areas of health care, social services, transportation and social system navigation.
  • Research with the Director of Psychiatric Services for DDI's OPTI Health Care Clinic on a Medical, Behavioral Research Database.
  • Processed notification requirements for outpatient procedures, home health care, DME, transition of care, and network gap issues.
  • Experienced in evaluating and monitoring medical necessity of varied health care needs; initiate transitions to subsequent appropriate levels of care.
  • Identify social, economic and health care needs of each client, and develop a case management plan for them.

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19. Social Workers

average Demand
Here's how Social Workers is used in Service Coordinator jobs:
  • Coordinated and facilitated service utilization review meetings with families, social workers and service providers.
  • Trained and provided clinical supervision to social workers.
  • Carried a caseload of fifty-five families and their respective therapists, teachers, medical personnel, school personnel and social workers.
  • Maintained contact with social workers and other involved professionals, including periodic updates of the resident s progress and treatment plan.
  • Coordinate with physicians, social workers, state, county and local agencies on behalf of each family within the program.
  • Follow up and attend all meetings, work with social workers and Youth Villages' social workers to achieve goals set.
  • Served on a trans-disciplinary team of pediatricians, social workers, and educators through the Early Intervention Program (EIP).
  • Coordinate care with staff primary care provider, fitness instructor, social workers and medical doctors to improve health outcomes.
  • Keep in close contact with social workers, and other service providers to ensure client's needs are met.
  • Supervised department of professional counselors, social workers, group therapists, case managers, administrative staff and interns.
  • Develop and Manage the Professional Relationships with Case Management, Social Workers or Other Care Plan Authorizing Staff.
  • Confer with parents, administrators, testing specialists, social workers, and others to develop educational goals.
  • Work closely with patients, Volunteer Service, Social workers, Nurses and Doctors, and Patient Travel.
  • Have direct experience working with psychologists, clinical counselors and clinical social workers in diagnosis and treatment planning.
  • Supervised a team of 20 social workers, counselors, case managers, group facilitators and direct-care staff.
  • Act primarily as the liaison between nurses, medical doctors, social workers, nutritionists and patients.
  • Collaborated with nurse care managers and social workers to address the needs and concerns of Korean members.
  • Outreached to external partners, coordinated care and follow up with health providers and social workers.
  • Collaborate with social workers and providers to ensure the appropriate level of care is being provided.
  • Act as the primary communication between the participants and their case workers, and/or social workers.

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20. Office Supplies

average Demand
Here's how Office Supplies is used in Service Coordinator jobs:
  • Maintained office supplies inventory and a literature library consisting of approximately 500 pieces of sales literature covering 50 different Company products.
  • Maintain office supplies/inventory at an appropriate and cost-effective level.
  • Superintended inventory and office supplies.
  • Provided support to General Manager, Assistant General Manager, District Managers and Controller; ordered office supplies and business cards.
  • Arranged for office equipment maintenance, ordered and maintained office supplies, distributed all incoming mail and assisted with outgoing mail.
  • Front desk receptionist responsibilities such as phone switchboard and welcoming guest, scheduling and preparing conference room, ordering office supplies.
  • Worked with other staff members on various projects as necessary such as mass mailings, helping keep office supplies in stock.
  • Use general office supplies, and computer software such as Microsoft Word, Microsoft Excel, and Microsoft Office etc.
  • Handled registration, building maintenance, Messenger services, building security procedures, catering, ordering office supplies.
  • Ordered and maintained office supplies, and arranges for equipment maintenance (computer, fax, copiers).
  • Recommended ways to improve processes and better manage expenses* Inventoried, Ordered, and Stocked Office Supplies.
  • Tasked with the responsibility of ensuring that all copy rooms where stocked with adequate office supplies.
  • Manage all office equipment, office supplies, storage and retrieval, and vendor relations.
  • Managed vendor relationships for office supplies, office furniture, office equipment and marketing collateral.
  • Performed general office duties, answering phones, ordering office supplies, and tracking inventory.
  • Ordered Outreach materials including but not limited to brochures, giveaways, and office supplies.
  • Handled inventory including shipping, maintaining, ordering, restocking and tracking of office supplies.
  • Provided assistance to all employees regarding all office supplies such as paper and copiers.
  • Manage and maintain physical office space: stocking, filing and order office supplies.
  • Input work orders for Drew community, order office supplies and maintain office equipment.

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21. Scheduling Appointments

average Demand
Here's how Scheduling Appointments is used in Service Coordinator jobs:
  • Facilitated access to behavioral health services, including assisting with locating providers and scheduling appointments as necessary.
  • Provided exceptional customer service, while scheduling appointments for about 12 different specialty clinics.
  • Followed government regulations in scheduling appointments.
  • Use a Cisco phone tree service to take over 200 calls a day for scheduling appointments and diabetes educations classes.
  • Provide informational assistance to clients to include; greeting clients, directing telephone traffic and scheduling appointments and tours.
  • Assisted teens with scheduling appointments such as doctors, dentist, college campus tours, and more.
  • Performed administrative duties such as data entry, filing, and scheduling appointments for residents and staff.
  • Created proposals, contracts, scheduling appointments, service calls, routing, and day to day billing
  • Assist customer s questions and request via email /phone with scheduling appointments dates and times.
  • Perform administrative tasks, such as scheduling appointments and completing intake.
  • Assist the customers with scheduling appointments and keeping them.
  • Assist members with locating providers and scheduling appointments.
  • Interact with patients via telephone; Scheduling appointments.
  • Assist customers with scheduling appointments and services.
  • Assist with the scheduling appointments.
  • Interact with United Healthcare Medicare members via telephone scheduling appointments.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Performed administrative and clerical office duties, including paperwork completion, filing, answering phones, and scheduling appointments.
  • Involved in scheduling appointments with clients for company tours and job opening information.
  • Interact with parents, scheduling appointments, and help manage financials.

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22. Special Needs

average Demand
Here's how Special Needs is used in Service Coordinator jobs:
  • Coordinated all aspects of care for special needs/developmentally disabled consumers through extensive development and maintenance of community services and professional resources.
  • Service coordinator worked in early intervention program monitoring and coordinating services/therapies for families and their children with special needs.
  • Identified and provided community outreach services to low-income and special needs populations.
  • Coordinate placement of students with special needs into general education classrooms.
  • Service Coordinator for individuals with disabilities and special needs.
  • Assisted with financial responsibilities and community/special needs trust funds.
  • Coordinate assistance for Military families concerning Special Needs opportunities
  • Provided case management to special needs population.
  • Provide excellence in case management services to young children with special needs and their families in community and office based settings.
  • Promoted client implementation, and transition of early childhood services into the public school system for continuation of special needs services.
  • Used Microsoft Word and Excel to compile information about special needs families, subsequently forwarding the information to the correct resources.
  • Negotiated with vendors to meet client's special needs, including group transportation, custom lighting, staging, etc.
  • Coordinate services for families with children ages birth to 3 with Autism Spectrum Disorder as well as other special needs.
  • Collaborate with other EDIS team members and act as a service coordinator for children with special needs and their families.
  • Work closely with families and teaching parents appropriate techniques and procedures in caring for their child with special needs8.
  • Coordinated in a timely basis all follow-ups required by graduates, addressed special needs and all ADA related problems.
  • Tested and assessed children to determine if they were at risk for a delay, or had special needs.
  • Worked closely with local hospital that referred families of children with special needs in order to receive appropriate services.
  • Coordinated meetings with families of special needs children, ages 0-3 years old, in child's natural environment.
  • Coordinated services for children ages 0 - 3 that were identified to receive special needs services under the IDEA.

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23. Monthly Reports

average Demand
Here's how Monthly Reports is used in Service Coordinator jobs:
  • Provided monthly reports to the Program Coordinator and Program Director regarding all pertinent information concerning each consumer on the assigned caseload.
  • Provide immediate supervisor assistance in her daily activities and monthly reports of outstanding service representatives hours and quarterly holiday hours.
  • Tracked and monitored budget activity for all facilities services and provided monthly reports to Associate Property Manager.
  • Run monthly reports -Data entry into state computer system -Make referrals to outside agencies -Bill insurance/medicaid
  • Prepared monthly reports for delinquent accounts, including monitoring processes for bankruptcy and foreclosure.
  • Collaborate with other team members on policy and procedures.complete monthly reports for government grants.
  • Maintained computerized inventory of all purchase orders, energy usage and monthly reports.
  • Documented all contacts with clients and organized relevant information in monthly reports.
  • Maintained Volunteer Builder database and submitted monthly reports to Community Education department.
  • Prepared and maintained monthly reports and accurate statistical information.
  • Review and consolidate monthly reports submitted by Program Coordinators.
  • Processed daily/monthly reports in accordance with established procedures.
  • Generated monthly reports and audits for quality assurance.
  • Provided monthly reports for budgeting and forecasting purposes.
  • Prepared monthly reports, reviewed staff documentation.
  • Maintained monthly reports and preparation of presentations.
  • Compiled monthly reports detailing company status.
  • Maintain monthly reports on student admissions/applications.
  • Generated and collated monthly reports.
  • Developed and compiled weekly and monthly reports on vendor activities, analysis for procurement of equipment, and open problem tickets.

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24. Medical Appointments

average Demand
Here's how Medical Appointments is used in Service Coordinator jobs:
  • Conducted interviews, coordinated assessments and assisted families in obtaining community resources, scheduling medical appointments and transportation.
  • Assisted resident organizations with their operations, and arranged transportation for residents to sponsored events, medical appointments.
  • Saved the company money by providing interpretation for medical appointments and bilingual service planning for Spanish speaking participants.
  • Attend all medical appointments and community activities of adult receiving services to ensure adequate supervision and advocacy practices.
  • Answered inquiries regarding insurance policies, scheduled medical appointments and coordinated delivery of supplies for members.
  • Attended medical appointments upon request and maintained connections with other social service agencies and developmental therapists.
  • Coordinate Medical appointments for service members with regard to their military readiness status.
  • Transported clients to medical appointments under the direction of Medical Services Coordinator.
  • Scheduled and transported service recipients to medical appointments and conducted home visits.
  • Gathered all necessary information and prepared such for scheduling of medical appointments.
  • Transport residents to all medical appointments, therapies or community activity.
  • Assisted and trained participants to schedule medical appointments and transportation.
  • Schedule medical appointments for Veterans and Military applicants.
  • Followed up with participants on medical appointments.
  • Coordinate and establish medical appointments for individuals.
  • Schedule medical appointments with medical professionals.
  • Transported clients to/from medical appointments.
  • Transport individuals to medical appointments.
  • Assisted residents making medical appointments.
  • Coordinate travel for medical appointments.

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25. Service Appointments

average Demand
Here's how Service Appointments is used in Service Coordinator jobs:
  • Provided customer service and scheduling assistance to thousands of customer daily including scheduling service appointments and resolving customer complaints.
  • Scheduled and coordinated service appointments + Communicated directly with customers + Answered phones, organized documents, ran errands
  • Scheduled vehicle maintenance and service appointments including arranging vehicle pick-up and delivery.
  • Schedule service appointments between homeowner, subcontractor and service manager.
  • Monitor Service appointments and adjust accordingly due to geographic location.
  • Scheduled service appointments with both residential and commercial customers.
  • Scheduled service appointments for emergency repairs and preventative maintenance.
  • Scheduled equipment service appointments for the Preventative Maintenance department.
  • Ordered materials and coordinated deliveries with service appointments.
  • Scheduled service appointments for several generator technicians.
  • Scheduled all installation and high-level service appointments.
  • Set approximately 45 service appointments daily.
  • Managed service appointments and installations.
  • Inform security system installation team on all new installations, client service appointments, and scheduled maintenance for security alarms systems.
  • Receive an average of 150 calls daily to service appointments, provide quotes, and answer questions regarding policies and procedures.
  • Schedule all service appointments, set up loaner car and answer all questions they might have about service issues and prices.
  • Provide superior customer service through scheduling service appointments and set up rental vehicles to use while vehicle is being serviced.
  • Schedule service appointments; Order & receive furniture parts for repairs;Confirm delivery appointments; Phone duties as needed.
  • Scheduled service appointments, performed outbound confirmation calls, ordered special car parts, and provided exceptional customer service.
  • Set up service appointments, order parts for stock, stock shelves and assist customers with service related questions.

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26. Substance Abuse

average Demand
Here's how Substance Abuse is used in Service Coordinator jobs:
  • Facilitated recreation groups, substance abuse group music therapy, coordinated outside resident activities and social and holiday event planning.
  • Developed and coordinated innovative after-school substance abuse prevention program for homeless youth residing in family shelters throughout New York City.
  • Provided intensive substance abuse counseling focusing on making necessary referrals for treatment centers, community groups, and family advocacy.
  • Facilitate substance abuse group therapy using techniques of motivational interviewing, harm reduction model, and relapse prevention interventions.
  • Performed chemical dependency treatment, including education on relapse prevention, for individuals with co-occurring substance abuse disorders.
  • Conducted various psychological and substance abuse assessments to determine the level of care/treatment plans for each individual served.
  • Conducted approximately 5-8 assessments per week for consumers within Mental health, Substance Abuse and Developmental Disability populations.
  • Facilitated substance abuse counseling from the perspective of harm reduction, provided referrals to inpatient/outpatient treatment providers.
  • Assessed and referred tenants for substance abuse treatment, detoxification rehabilitation and day programs as needed.
  • Provide one-on-one counseling sessions for tenants with severe mental illness and extensive substance abuse history.
  • Developed and facilitated individualized and group treatment-specific anger management and substance abuse therapy groups.
  • Coordinated all mental health/substance abuse/intellectual disability services for consumers' care.
  • Provided outpatient therapy across the lifespan including substance abuse therapy.
  • Provided clinical assessments and monitored substance abuse programs.
  • Facilitated substance abuse and mental health psycho-educational groups.
  • Facilitated individual and group Substance Abuse Education sessions.
  • Conducted comprehensive assessments for substance abuse treatment.
  • Provide group therapy for teens from Drug Court regarding issues including: substance abuse/dependency, trauma, grief/loss, gang violence.
  • Counseled clients individually and lead four in-group sessions weekly to assist clients in coping with mental illness and/or substance abuse issues.
  • Coordinated all services for women's substance abuse intensive outpatient treatment center and child care center and functioned as clinical supervisor.

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27. Service Delivery

average Demand
Here's how Service Delivery is used in Service Coordinator jobs:
  • Coordinated and collaborated with other center staff to ensure center's service delivery and customer communication is comprehensive and fully integrated.
  • Investigated alternative reporting applications, learned how to use Business Objects and implemented automated report generation for all service delivery coordinators.
  • Performed a broad array of administrative, customer service and coordination activities, which support patient service delivery and related team responsibilities
  • Identified and evaluated opportunities for service improvement; build community partnerships to enhance service delivery to schools and youth serving organizations.
  • Collaborated with cross-functional departments and upper management to ensure seamless service delivery with a focus on individual needs and positive change
  • Maintained service coordinator records and accurate documentation of clients' progress and service delivery compatible with documentation of WAMHC.
  • Utilize technical and/or operational expertise to provide service delivery solutions for customers and order equipment specific to customer specifications/job requirements
  • Managed property services and resolved issues/conflicts related to service delivery in the absence of the Associate Property Manager.
  • Re-structured program by combining or eliminating duplicate programs that resulted in increased service delivery without increasing staff cost.
  • Developed and monitored Implementation Plan for each participant to ensure consistent service delivery as per established state guidelines.
  • Completed family friendly and family driven outcomes with a team based primary service provider model of service delivery.
  • Monitor service delivery, using a family centered model to improve developmental functioning of infants and toddlers.
  • Performed a broad range of administrative, customer service and coordination activities to support patient service delivery.
  • Provide feedback and support via guarded supervision to subordinate staff to enhance effective performance and service delivery.
  • Act as liaison between community service providers and facility to assure effective and efficient service delivery.
  • Collaborate with other service providers to promote effective treatment planning and goal-setting and ensure service delivery.
  • Coordinated technical operations resources to execute the service tasks as described by the Service Delivery Policy.
  • Managed service delivery for customers, ensuring service is provided in professional and timely manner.
  • Communicated effectively with customers and service delivery staff to resolve service delivery issues and irregularities.
  • Service delivery included use of evidence-based practices and client-centered, strength-based approaches in an outpatient setting

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28. Special Events

average Demand
Here's how Special Events is used in Service Coordinator jobs:
  • Planned and organized special events and meetings for major contributors of non-profit music organization, coordination of tangible benefit distribution.
  • Coordinated and facilitated national/international trade shows, meetings, summits, and industry special events.
  • Coordinate and implements large-scale and high profile special events related to alumni activities.
  • Supervised and coordinated volunteers for daily library operations as well as special events.
  • Coordinated and managed marketing campaigns, special events with a managed established budget.
  • Commended for driving high associate participation in special events and activities.
  • Developed, coordinated and executed partner related special events and promotions.
  • Provide Administrative support to Director of Development and Special Events Coordinator.
  • Team coordinator for special events directed towards tenant retention and improvements.
  • Prepared brochures for specific program and notification on special events.
  • Developed/implemented weekly menus, special events, catering for marketing.
  • Assist in organizing and executing special events and fund-raising programs
  • Trained and supervised leadership interns when coordinating special events
  • Coordinate travel arrangements and special events.
  • Will evaluate customer s casino activity to determine complimentary services such as hotel rooms, food and beverage and special events.
  • Operated an Advantage After School Program, Preschool Program, Summer Camp, and held many fund raising and special events.
  • Coordinated with the Office of Special Events regarding the ordering, stocking, and cost allocation on special event items.
  • Coordinated and planned all aspects of special events designed to provide a safe environment for family bonding and relationship building.
  • Coordinated various special events such as volunteer fairs, golf outings, benefit gala, fashion show and winter wonderland.
  • Coordinated special events, solicited, and generated corporate sponsorship for The Children's Assessment Center Children's Services program.

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29. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Service Coordinator jobs:
  • Research the regulations and requirements necessary for insurance billing and conduct quarterly audits of billing and record documentation to ensure compliance.
  • Assisted in monitoring samples and production from factories worldwide to ensure compliance of company established specifications and standards.
  • Monitored quality improvement activities to ensure compliance with applicable regulations, standards and laws, including financial details.
  • Conducted periodic clinical record audits at contracted provider offices to ensure compliance with quality assurance standards.
  • Direct client medication administration monitoring and support with clients to ensure compliance with prescription directions.
  • Reviewed and evaluated facility activities to ensure compliance with applicable state and local regulations.
  • Supervised individuals served staffing levels to ensure compliance with individuals served annual budgets.
  • Provide weekly individual supervision to Service Coordinators to ensure compliance with program requirements.
  • Maintained fire/security inspection database to ensure compliance with state fire marshal inspection requirements.
  • Collaborated with property manager to ensure compliance with all regulations and policies.
  • Reviewed documentation to ensure compliance with state and federal guidelines.
  • Monitored residential facilities to ensure compliance with COMAR regulations.
  • Monitored care arrangements to ensure compliance with program guidelines.
  • Interpreted Federal guidelines and regulations to ensure compliance.
  • Worked in tandem with travel nurses and their respective recruiters to ensure compliance in preparation for and during travel nurse assignments.
  • Manage training records and update appropriate databases including the National Registry of Emergency Medical Technicians to ensure compliance is being meet.
  • Conduct home visits and maintain ongoing communication in order to ensure compliance with Maintenance Plan as well as children's safety.
  • Drafted and implemented policies and procedures to ensure compliance and alignment of all local, state and federal rules and regulations
  • Provide PAS services to a designated geographic area to ensure compliance with Federal and State Pre-Admission Screening laws and regulations.
  • Assisted P&D Manager with conducting scheduled van/straight truck maintenance checks, to ensure compliance with DOT requirements.

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30. Daily Operations

low Demand
Here's how Daily Operations is used in Service Coordinator jobs:
  • Managed daily operations with shift accountability, managed inventory control, provided excellent customer service, increased productivity, managed labor schedule
  • Managed outpatient programs for at-risk children including daily operations, program development, budget development and oversight for wraparound program.
  • Led daily operations that service a customer base throughout the patient care network including sanitation, staff productivity and accountability.
  • Steer successful daily operations by promptly performing transactions, invoicing and account support with meticulous attention to detail and accuracy.
  • Oversee the daily operations of the statewide day training program designed primarily for developmental disabled male felon offenders.
  • Manage daily operations of center offering undergraduate and graduate programs in compliance with statutory regulations and University policies.
  • Executed daily operations of computing requirements, determining assignments, researching and identifying new training programs.
  • Direct care responsibilities along with additional duties that assist the Program Supervisor with daily operations.
  • Develop innovative approaches to maximize quality and cost effectiveness in daily operations of interpreter services.
  • Facilitated operations of the fitness areas and equipment; Coordinated with directors in daily operations.
  • Managed daily operations of the service department for a heating, ventilation and air-conditioning company.
  • Executed daily operations of dietary department including budgeting, invoice coding and vendor contact.
  • Establish Medical Services Policies and Procedures and manage the implementation in daily operations.
  • Manage the daily operations for effective support services for individuals with developmental/intellectual disabilities.
  • Executed daily operations of packages ready for shipment via effective phone communication.
  • Facilitated the daily operations of the adult and youth rehabilitation program.
  • Coordinate along with Supervisors and Manager the strategy for daily operations.
  • Checked in periodical collections and paperwork assigning to daily operations.
  • Supported youth wellness and development by directing their daily operations.
  • Manage daily operations, coordinating work activities and scheduling.

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31. Technical Support

low Demand
Here's how Technical Support is used in Service Coordinator jobs:
  • Provided technical support by troubleshooting, configuring and optimizing software performance and functionality regarding Credible EHR Software as a Service platform.
  • Provided technical support to site QA and Operations management teams for execution of quality and food safety improvement initiatives.
  • Provided technical support for trouble-shooting repair problems, consulting residential and business customers in all phases of business.
  • Provided technical support for field technicians as well as coordinating service jobs for efficient personnel utilization.
  • Verified order information and provided assistance to customers requiring technical support and/or cancellation of their services.
  • Provided customer service and technical support for health care benefits, eligibility and enrollment procedures.
  • Coordinate diagnostics report from technicians to customer care to determine adequate resolutions concerning technical support.
  • Provide technical support and advice to customer including recycling options and fluid formulation alternatives.
  • Provided technical support to employees experiencing difficulties with their computers and other electronic devices.
  • Provided technical support to clients regarding Siemens Medical service report issues and information.
  • Established and coordinated services providing technical support and direct assistance when needed.
  • Maintain Visitor Management System and provide technical support to visitors as needed.
  • Provided technical support to field technicians regarding equipment installation and satellite downloads.
  • Conducted professional customer relation skills on projects and for technical support.
  • Provided technical support when negotiating system improvements and renewal of contracts.
  • Provide behind-the-scenes, coordination and technical support for web-based educational services.
  • Coordinated multinational technical support for on-site troubleshooting and network implementations.
  • Provide technical support for customer service representatives and field technicians.
  • Provide telephone and in-person technical support in Microsoft domain environment.
  • Provided technical support/system administration for Windows servers and workstations.

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32. Special Projects

low Demand
Here's how Special Projects is used in Service Coordinator jobs:
  • Collaborate with Operations and Service Manager on special projects, including the development and implementation of online customer service surveys.
  • Managed daily department operations and special projects as assigned by the Director and/or Hospital Assistant Administrator.
  • Handled special projects with databases and excel spreadsheets calculating coupon reimbursement turnaround time.
  • Coordinated and performed special projects as needed by collecting data and organizing materials.
  • Worked closely on special projects/requests for Faculty Training Operations Manager.
  • Coordinated special projects and events for neighborhood organizations.
  • Participated in special projects for Brazil operations.
  • Perform additional duties/special projects, as directed.
  • Assisted general management in special projects.
  • Performed special projects assigned by management.
  • Assisted in special projects and system testing such as adding new applications and programs which help reduce errors by 50%.
  • Work with special projects; cost center accounting; websites and consultant contracts under Foundation guidelines and GSK legal parameters.
  • Assisted Service Operations Manager on a daily basis including: shift coverage, training issues, and special projects.
  • Complete special projects, such as Emergency alerts, HVAC, Fire, Life, Safety, as needed.
  • Participate in internal Quality Assurance activities and special projects as requested locally and by the Early Steps State Office.
  • Managed special projects and reports, completed work orders for technicians, transformed trouble tickets into billable orders.
  • Research and special projects as requested by supervisor, director and management; general administrative and clerical duties.
  • Maintained accurate, complete, and current records of vendors, tenants, emergency contacts and special projects.
  • Participated in special projects including, but not limited to, market research and referral program development.
  • Work with Exposition Sales Managers and the Director of Exposition Sales on special projects as they arise.

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33. Medical Records

low Demand
Here's how Medical Records is used in Service Coordinator jobs:
  • Coordinated with Chart Management Supervisors and Chart Coordinators to effectively process medical records for physician billing and reimbursement.
  • Used several medical records data bases to determine current and future necessary medical services for military members.
  • Organized the development of converting medical records into electronic filing *References are available on request
  • Review and organize all medical records for determination of appropriate level of evaluation.
  • Reviewed medical records, and assist with program eligibility and appropriate referrals.
  • Conduct regular reviews of medical records to ensure timely and accurate referrals.
  • Maintained all electronic medical records, and uploaded non- electronic documents.
  • Analyze information from personal interviews, educational and medical records.
  • Release of information for medical records and provider relations.
  • Handle sensitive personal identification information and medical records.
  • Uploaded documents including medical records appropriately and on-time.
  • Handled medical records and retrieved needed information.
  • Order entry process, medical records maintenance/analysis.
  • Reviewed medical records for documents of medical history
  • Keep documentation and maintain medical records.
  • Performed utilization review of medical records.
  • Requested medical records for all hospitalizations.
  • Maintained and organized medical records.
  • Utilize electronic medical records system.
  • Evaluate suitability of potential tissue and organ donors by medical records and obtaining current clinical status from medical and nursing staff.

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34. Customer Complaints

low Demand
Here's how Customer Complaints is used in Service Coordinator jobs:
  • Coordinated service and supply requests with current Toshiba stock availability and settling internal/ external customer complaints of Toshiba Business machines.
  • Solve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Supervised employees to ensure observation of rules and regulations provided customer service, resolved customer complaints.
  • Investigated internal and external customer complaints appropriately and effectively, resolving in timely manner.
  • Communicated with consumers regarding warranty vs. non-warranty issues, and resolved customer complaints.
  • Handled over 100 daily calls regarding customer complaints/concerns and provided follow-up when necessary.
  • Fielded customer complaints and attempted to resolve, involving Supervisor when necessary.
  • Addressed and resolved customer complaints and processed customer special order requests.
  • Research customer complaints and provide work justification material to supervisor.
  • Remedy customer complaints regarding USX service to maximize customer satisfaction.
  • Resolved customer complaints and built relationships to improve repeat business.
  • Assessed validity of customer complaints and identified a solution.
  • Documented customer complaints and scheduled work order requests.
  • Investigate and adjust customer complaints concerning transportation issues.
  • Conducted post-repair follow-up and resolved customer complaints.
  • Assisted service manager with resolving customer complaints.
  • Transferred out customer complaints to correct service writer
  • Improved On-Time Performance by 8% regarding actual activation of circuits thus reducing customer complaints and improving customer satisfaction and retention.
  • Obtain new subscriptions sales Assist Customer Service agents Convert month to month customers to EZ Pay Handle customer complaints Special Projects
  • Resolve customer complaints while updating the CRM database and advising clients of purchase or resale of vehicle opportunities accordingly.

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35. Appropriate Referrals

low Demand
Here's how Appropriate Referrals is used in Service Coordinator jobs:
  • Coordinate with community organizations to develop resources and appropriate referrals services to victims of crime.
  • Communicate daily with residents to evaluate immediate needs and provide appropriate referrals as needed.
  • Monitored neonatal intensive care unit to evaluate eligible infants and coordinate appropriate referrals.
  • Communicated with residents to determine needs and provide appropriate referrals as necessary.
  • Provide residents with appropriate referrals for services and foster community relations.
  • Conducted family assessments and provided appropriate referrals to community resources.
  • Direct appropriate referrals by linking participants to community resources.
  • Schedule appropriate referrals and appointments with contract service providers.
  • Coordinated services and made appropriate referrals.
  • Inform parents about transition from EI and make appropriate referrals and contacts to ensure a smooth transition, when necessary.
  • Utilized all of FMDDHH's programs to make appropriate referrals and relay needs and volunteer opportunities to the community.
  • Informed and advocated for families on developmental disability topics; made appropriate referrals and follow up plans.
  • Assessed residents' needs for supportive services and made appropriate referrals to agencies in the community.
  • Assessed level of care for individuals in emergency and crisis situations, advising appropriate referrals.
  • Assessed clients financial needs and made appropriate referrals to other community resources as needed.
  • Make appropriate referrals and have a solid understanding of resources available to population served.
  • Provided information, made appropriate referrals, and maintained accurate and on time reporting.
  • Resolve participant s issues, make appropriate referrals, provide resources, and assessments.
  • Researched resources within the community to provide appropriate referrals to address clients' needs.
  • Initiate appropriate referrals to ensure authorization, Assist clients to obtain access to transportation.

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36. High Volume

low Demand
Here's how High Volume is used in Service Coordinator jobs:
  • Performed administrative and clerical duties involved in the functioning of a high volume technical service department for an audio visual/CCTV manufacturer.
  • Earned a reputation for meticulous accuracy in the review/processing of complex financial documents in a high volume, deadline-intensive work environment.
  • Monitored incoming emails for new project/amendments sent electronically/hard copies, key a high volume of data entry into database.
  • Received high volume incoming inquiries regarding service issues and effectively provided resolution.
  • Coordinated daily cash reconciliation at a high volume location.
  • Adapt to changing priorities and work independently or as part of a team within a high volume, fast paced environment.
  • Worked in a high paced and high volume environment where accuracy, quality, and customer service were critical for success.
  • Responded to and directed high volume of incoming calls, prioritizing to ensure timely handling of every inquiry and concern.
  • Processed a high volume of transactions daily required to be completed in a timely, accurate, and organized manner.
  • Handled all shipping and receiving with a high volume of deliveries involving documentation and equipment with extremely time sensitive deadlines.
  • Demonstrate flexibility in satisfying guest demands in a high volume, production environment by taking orders and expediting them.
  • Maintained high volume telephone and e-mail contact with customers in the trouble-shooting and operational details of company products.
  • Responded to a high volume of client inquiries from Physicians World vendors: Lilly, BSB and VMS.
  • Supported a fast paced, high volume clinic in meeting goals by providing high quality organization and communication.
  • Handle high volume of internal and external calls; use two-way paging system & covered the on call.
  • Dispatch High volume dispatching center; dispatched and routed for over thirty-five (35+) cable installers/technicians.
  • Received a high volume of calls and responded to clients needs in a quick and efficient manner.
  • Managed a high volume of requests, inquiries and issues throughout the day while juggling other responsibilities.
  • Processed a variety and high volume of service requests to support and provide an exceptional client experience.
  • Experience in dealing with the public and providing effective decision making with a high volume caseload.

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37. HR

low Demand
Here's how HR is used in Service Coordinator jobs:
  • Staffed with interdisciplinary team of psychologists and medical professionals to provide case management and continued support throughout the rehabilitation process.
  • Demonstrated a strong knowledge of Medicaid insurance provided to low-income individuals through the Department of Public Welfare/Office of Social Services.
  • Coordinated three community-based programs that provided legal consultation, medical equipment, health insurance assistance, linkage and referral.
  • Marketed program throughout community using various methods such social media to provide information about program and other community efforts.
  • Motivated staff by validating work experiences through performance evaluations, conducted during weekly individual and bi-weekly group supervisions.
  • Organized and led cross-functional team resolving production discrepancies to include determining root cause through verifiable corrective action.
  • Educated families and provided information about mental illness, abuse, chronic illness and developmental disabilities.
  • Oversee Services Platform facilitating resolution of project change requests through audit of documentation and appropriate dispositions.
  • Processed paperwork for Service Request Orders and ensured technicians followed protocol and polices throughout repair process.
  • Deliver comprehensive food safety/sanitation system, providing service and education, to schools throughout Arizona.
  • Assessed and made recommendation(s)for eligibility for services through Developmental Disabilities Administration.
  • Processed orders for industrial machinery through Caterpillar supply system for in-house mechanics and retail customers.
  • Created a computerized status system for tracking customer service issues through resolution to customer satisfaction.
  • Maintained a caseload of individuals providing guidance and empowerment throughout the entire job development process.
  • Provided exceptional customer communication and satisfaction throughout the life cycle of an open service request.
  • Utilized harm reduction as a tool to encourage medication compliance through advocacy and education.
  • Enhanced donor communications through on-line correspondence, forms development and standardized document control.
  • Scheduled and organized maintenance work through different contractors to ensure facility upkeep.
  • Resolve resident issues to successful conclusion through intervention and advocacy as required.
  • Maximized customer satisfaction through attention to individual needs and group services.

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38. Hvac

low Demand
Here's how Hvac is used in Service Coordinator jobs:
  • Maintain service records from quarterly maintenance of all customer's HVAC equipment and evolving assessments of recommended equipment replacements.
  • Task assignments include coordinating HVAC/Refrigeration service assignments; dispatching technicians and notifying customers of scheduled arrival times.
  • Process warranty labor authorization from manufacturer factories and order parts using the HVAC equipment information.
  • Assisted customers with service concerns and/or issues regarding their cooking/refrigeration or HVAC equipment.
  • Developed and documented preventive maintenance on HVAC-R equipment.
  • Worked nights, weekends, and holidays to service customers of Perfection Group as well as many other HVAC service providers.
  • Managed and dispatched a team of 36 HVAC technicians for the world's largest manufacturer of automotive and industrial controls.
  • Schedule HVAC, Automation Specialists, Security and Fire service technicians to various job locations as service calls come in.
  • Received and processed orders for HVAC, electrical and mechanical services; coordinated service routes to maximize time and resources.
  • Provide support to Mechanical Service Department specializing in HVAC, Plumbing & Controls Service for Commercial Properties in Central Indiana.
  • Coordinated operational requirements by dispatching mechanics/ BAS technician accordingly to PM schedule for HVAC equipment and following up on work.
  • Liaised with building management and outside vendors, on minor issues/projects related to HVAC, construction, moving, etc.
  • Coordinated building HVAC, generator, fire sprinklers, elevators, security, fire alarms, and video surveillance system.
  • Handled multifaceted tasks and (many other office related duties) as the coordinator to the HVAC service offices.
  • Answered phones to schedule service for all fuel types of HVAC systems - updating and adding customer information.
  • Direct all HVAC service and maintenance operations and projects - ensuring timeliness, quality and exceptional customer service.
  • Worked directly with general maintenance, HVAC, construction, and landscape technicians to achieve perfect client satisfaction.
  • Monitor security, fire & intrusion, HVAC, and energy management systems for the complete school district.
  • Compile, maintain and process all OT HVAC and house call charge backs for portfolio of properties.
  • Assist Sales Manager, Plumbing Manager, HVAC Manager and Office Manager as needed with administrative duties.

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39. Inventory Control

low Demand
Here's how Inventory Control is used in Service Coordinator jobs:
  • Implemented production/cost control policies, enforced regulatory compliance in handling of hazardous materials; updated inventory control procedures including SKU data.
  • Operated SAP to record deliveries, shipments, generate shipping documentation, support inventory control and warehouse documentation.
  • Improved inventory control record keeping, increased bookkeeping efficiency and reduced repetition of daily office duty functions.
  • Inventory control for multiple federal facilities ensuring accuracy and necessary documents in accordance with government contract.
  • Bagged groceries, inventory control and stocked inventory Stocked food and organized shelves Provided customer service
  • Managed daily purchasing operations, interacted with vendors and negotiated pricing and maintained inventory control.
  • Worked with Purchasing Department on inventory control and tracking of all service/warranty parts.
  • Conduct inventory control measures to ensure proper accountancy of material and finished product.
  • Conduct bookkeeping, purchasing, accounting, inventory control, and clerical/administrative functions.
  • Implemented a variety of fiscal and inventory control procedures to ensure accountability.
  • Generated orders for delivery, maintained inventory control for six distribution centers.
  • Implemented inventory control system while increasing staff productivity and technical skills.
  • Inventory Control - Manage parts inventory for preventive maintenance technicians.
  • Developed and implemented computerized purchasing and inventory control system.
  • Arranged travel, performed inventory control and general administrative duties
  • Assist in marketing activities and inventory control maintenance.
  • Implemented manual inventory control for facility start up.
  • Process purchase ordering and inventory control.
  • Inventory control with multiply warehouses.
  • Reviewed part stocking plans on an as needed basis to insure service requirements are met in conjunction with inventory control specifications.

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40. Powerpoint

low Demand
Here's how Powerpoint is used in Service Coordinator jobs:
  • Acquired innovative PowerPoint presentation used by the Child Welfare Program Manager to market Wednesday's Child Program to potential foster/adoptive families.
  • Assist in preparing documents for committee meetings and other financial presentations including PowerPoints and Advance Memorandums.
  • Maintained and produced up to 75 PowerPoint charts illustrating monthly production details for operations management.
  • Teach Volunteer Orientation PowerPoint presentation - responsibility shared with counterparts.
  • Created PowerPoint presentations for marketing product to practicing optometrist.
  • Developed PowerPoint presentations for headquarter and chapter level meetings.
  • Demonstrated PowerPoint presentation of services for potential clients.
  • Prepared slide presentations using Microsoft PowerPoint software.
  • Assisted in converting programs into PowerPoint presentations.
  • Developed instructional materials including PowerPoint design.
  • Composed and conducted employee I-9 training which included PowerPoint presentation and emailed digital document to ensure proper execution on the I-9 process
  • Prepared Excel spreadsheets, PowerPoint presentations, and Word documents for departmental needs and correspondence sent to all 256 field locations.
  • Preformed all administrative work for the office, using Microsoft Office (Word, Excel, PowerPoint, and Publisher).
  • Perform every day office duties such as faxing, answering phones, photocopying, utilizing word, excel, and PowerPoint.
  • Designed and implemented spread sheets, data base, form letters, and PowerPoint presentations for management efficiency of my department.
  • Utilize Microsoft Office (Word, Excel, PowerPoint, and Outlook) proficiently to develop learning tools for employees.
  • Develop and maintain a client-tracking database utilizing Windows 2000 operating system with Excel, MS Word and PowerPoint software applications.
  • Created PowerPoint that mimicked operations of the Service Center program and was used to train service department staff of ten.
  • Created HIPAA PowerPoint presentations to meet department-specific compliance / Conducted HIPAA presentations and / Trained trainers to conduct HIPAA presentations.
  • Complete use of the MS Office Suite with extensive use of Word, Excel, Access, PowerPoint and Outlook.

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41. ISP

low Demand
Here's how ISP is used in Service Coordinator jobs:
  • Compile and analyze information generated from calls and dispatches Manage warranty calls by dispatching technicians and/or coordinating resources from other departments.
  • Managed purchasing/procurement, supply chain, project scheduling, service technician dispatching, and customer/ vendor/contractor relationships for family-owned HVACR company.
  • Led business strategy designed to capture innovation and capabilities of Packaging and Display materials provider in support of Customization strategy.
  • Work with dispatch supervisor and field personnel to qualify and dispatch service/emergency calls for designated geographic area.
  • Dispatch service in a timely and professional manner in accordance with resident's schedules and technician availability.
  • Negotiate cancellation of service and/or refund of funds dispersed as a result of unauthorized merchant transactions.
  • Interfaced with customers regarding collateral issue resolutions and credit report inquiries and disputes.
  • Designed and suggested new display ideas to improve accessibility to merchandise.
  • Dispatch Solar Service Technicians to service residential solar systems.
  • Dispatched transportation for patients for their medical appointments.
  • Resolve customer disputes to ensure overall customer satisfaction.
  • Dispatched emergency service calls, paged management.
  • Handled customers' disputes/concerns as they developed.
  • Dispatched strategies that attract qualified temporary employees.
  • Supervised and dispatched ten Service Technicians.
  • Dispatched service personnel to customer locations.
  • Dispatch technicians to appropriate location.
  • Coordinated interstate transportation and disposal.
  • Recruited/Dispatched employees for job assignments.
  • Resolve efficiently customer disputes and complaints

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42. Service Orders

low Demand
Here's how Service Orders is used in Service Coordinator jobs:
  • Maintain constant communication with the Central Station Supervisor in order to more accurately prioritize incoming service orders.
  • Manage gas and electric Construction service orders for residential and commercial customers from inception to completion.
  • Managed installation and termination of service orders through various communication channels including phone and web capabilities.
  • Review calibration worksheets and service orders for completeness and accuracy including verifying mathematical calculations.
  • Communicate with employees, customer and agency representatives concerning Purchase/Service Orders.
  • Ensured end-to-end accuracy and completion of all customer service orders.
  • Captured/Programmed local and outside repair and support service orders.
  • Prepared daily invoicing from service technicians completed service orders.
  • Direct communication with customers regarding their Service Orders.
  • Facilitated service orders and scheduled appointments for designers.
  • Verified accuracy of service orders submitted by technicians.
  • Processed and escalated email service orders.
  • Scheduled and monitored service orders.
  • Processed room reservations, computed room service orders, and provider of concierge for dinner, shows, and other amenities.
  • Assist VIP guest with questions, dinner reservations, table reservations, room service orders, transportation, and miscellaneous information.
  • Prepare service orders for jewelers to complete and conduct Quality Assurance on each order before it leaves the service center.
  • Service Administration, Enters scheduled service orders in the database and facilitates the closing of service orders approved for invoicing.
  • Completed all field service orders; verified labor and part information then sent billing proposals to Finance for approval.
  • Complete billing for all room service orders, amenities, and miscellaneous F&B charges during scheduled shift.
  • Process completed service orders for invoicing to the customer and assist accounting department to collect on delinquent accounts.

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43. IEP

low Demand
Here's how IEP is used in Service Coordinator jobs:
  • Monitor and assist clients through IEP including enrollment in Work Experience, Job Coaching, Job Development, education and assessments.
  • Facilitate Individual Education Program (IEP) meetings; be informed of current federal and state laws that govern special education.
  • Linked families to appropriate community based resources and provided advocacy for families and children during IEP meetings with school districts.
  • Facilitated family team meetings, transitioned children and their families from EI to School Aged Services, attended IEP Meetings.
  • Worked closely with Local Education Agencies and ensured appropriate implementation of Individualized Education Plan (IEP) and transition services.
  • Collate and input behavioral data for each student in spreadsheets and graphs to monitor progress towards IEP and behavioral goals.
  • Assist teacher in the implementation of the Individualized Educational Plan (IEP) and Behavioral Management Plan (BMP).
  • Confirm that child receives appropriated services specified in their IEP and that they are delivered in the least restrictive environment.
  • Inform IEP team of the need for a Functional Behavior Assessment and ensure its completion and incorporation into the IEP.
  • Assisted families and school districts with transition process in order to develop an Individualized Educational Plan (IEP).
  • Addressed phone calls from family members, served as client advocate at IEP meetings, and led IPP meetings.
  • Participated in Individual Educational Plans (IEP) to provide advocacy and support to families receiving case management services.
  • Monitored the development of Individualized Education Program (IEP) for children with special needs with a multidisciplinary team.
  • Facilitate IEP meetings with families, educational professionals, and therapists as well as coordinate early intervention services.
  • Audited files to ensure all manage care, RSA's or IEP documents are updated and accurately filed.
  • Conduct home visits, Individualized Education Program (IEP) school meetings, and community/ support meetings.
  • Participate in educational service meetings for clients including 504, ARC, and IEP development and implementation.
  • Provided advocacy services to consumer and families during the individual Educational Plan (IEP) process.
  • Assisted families with transition to the school system and participated in the development of the IEP.
  • Attended Individual Education Plan (IEP) meetings with families to advocate for appropriate school services.

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44. Patient Care

low Demand
Here's how Patient Care is used in Service Coordinator jobs:
  • Earned commendation for diligence, problem-solving, relationship management and adaptability in providing outstanding patient care.
  • Communicated pertinent information to team members, physicians, and other patient care representatives.
  • Evaluated patient care procedural changes and environmental factors for effectiveness.
  • Prioritized and escalated patient care issues to appropriate personnel.
  • Developed and implemented education programs for patient care staff.
  • Initiated and implemented computerized patient care plans.
  • Coordinated patient care including verification of benefits.
  • Worked with physicians to improve the lab's productivity, patient care, patient PAP compliance, reports, and staffing.
  • Service Coordinator's play a much broader role to assure the entire division is supported thereby offering excellent patient care.
  • Served as a liaison between staff, physicians, vendors and support staff to provide exceptional patient care in surgery.
  • Participated in preparation and presentation at Trauma Grand Rounds and Patient Care Evaluation Committee for both nursing and medical staff.
  • Provide annual audit of Sub-recipients to monitor patient care, finances, quality management and delivery of Ryan White Services.
  • Supervised the ER and extended care facility, provided direct patient care in ER, scheduled and assigned staff duties.
  • Worked closely with physicians, therapists, patients and their family members to ensure exceptional patient care and customer service.
  • Act as a patient advocate resolving patient care issues and enhancing the member/patient experience by delivering the member/patient promise.
  • Direct patient care with the nursing staff to coordinate the pathway care orders for patients coming from recovery unit.
  • Complete operations of a draw station including patient care, cleaning, stocking, and ordering supplies.
  • Coordinated discharge planning for patients coming out of inpatient care, including transportation and follow up appointments.
  • Collaborate with Marketing and patient care staff to identify contract leads and pursue contracts with service providers.
  • Use information gathered in the field to consistently develop ideas to improve customer service and patient care.

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45. Domestic Violence

low Demand
Here's how Domestic Violence is used in Service Coordinator jobs:
  • Provided counseling and psycho-educational groups for adult college students coping with domestic violence, chemical addiction and management of mental illness.
  • Provided comprehensive administrative oversight and management of the Domestic Violence and Sexual Assault services operating through the Domestic Violence Shelter.
  • Developed and implemented educational program on Domestic Violence screening, assessment and referral process within the medical setting.
  • Consulted and trained social service providers in legal matters, enabling better representation of domestic violence survivors.
  • Compiled quantitative data regarding participation in Community Center educational, counseling, legal and domestic violence programs.
  • Developed and implemented services for trauma and domestic violence survivors in families affected by drug addiction.
  • Provide community education and partner-agency training regarding domestic violence, sexual assault and stalking.
  • Direct housing search and stability case management services for homeless domestic violence survivors.
  • Completed service assessments on Domestic Violence Offenders and facilitated court ordered offender groups.
  • Coordinated services with families who had experienced domestic violence and/or sexual assault.
  • Facilitated Domestic Violence support groups from a trauma focused prospective.
  • Maintained operations of domestic violence shelter during non-business hours.
  • Established, administered, and evaluated domestic violence program.
  • Coordinated and instructed domestic violence education classes for survivors.
  • Facilitated residential and non-residential domestic violence support groups.
  • Coordinated with local domestic violence shelter program.
  • Facilitated domestic violence and sexual assault group.
  • Co-facilitated domestic violence support groups.
  • Coordinated with the Juvenile Courts and Juvenile Hall in San Jose to implement a program to educate teens about domestic violence.
  • Maintained contacts with hospitals, police and community agencies to ensure appropriate response to victims of sexual assault & domestic violence.

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46. Background Checks

low Demand
Here's how Background Checks is used in Service Coordinator jobs:
  • Ensured the execution and completion of all background checks and I-9 work authorizations for all candidates offered positions at Florida Hospital.
  • Initiated and monitored background checks when necessary; followed up with new hires to request additional items when adjudication was needed.
  • Provided internal support to various departments, drafted contracts, prepared daily reports, conducted credit and criminal background checks.
  • Account specific in administrating all employee(s) on/off boarding processes; including screens, drug and background checks.
  • Conducted reference and background checks on potential candidates as well as the administration of skill assessments and drug testing.
  • Functioned as the department s HR representative; processed (project related) background checks and drug screens.
  • Support the recruitment and hiring process by sourcing candidates, performing background checks, and issuing contracts.
  • Managed the hiring process which included criminal background checks, drug testing and all state regulations.
  • Conducted interviews, orientations, testing and background checks for clients seeking temporary and permanent employees.
  • Run background checks and credit checks for consultants to insure they are fit for certain positions.
  • Monitored safety requirements, ordered background checks, and scheduled drug tests using Microsoft Access.
  • Completed background checks and orientated all non-sheriff volunteers and employees per internal guidelines and procedures.
  • Perform tasks such as payroll, safety training, drug testing, background checks, E-Verify
  • Screened, interviewed, conducted background checks, I-9 verification, references and extended offers.
  • Reviewed and performed background checks on all drivers to be assured of DOT compliance.
  • Processed all applicants for employment with drug screens, background checks and company orientation.
  • Coordinate all department compliance (background checks, health clearance and annual updates).
  • Performed background checks, Managed interviews and Orientations, Managed Drug Screens and more.
  • Conduct assessments, background checks and administer drug testing for clients and service associates.
  • Assisted in all tasks related to fingerprinting unclear personnel, and background checks.

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47. Computer System

low Demand
Here's how Computer System is used in Service Coordinator jobs:
  • Utilize computer systems to input orders and authorizations and access records to retrieve pertinent information when necessary.
  • Utilize Tandem computer systems to properly verify payroll, proper check deductions and billing verification reports.
  • Provided timely response to applicants and recipients telephone communication/ Skills Used Mastered the SUCCESS computer system
  • Input forensic information into the computer system regarding patient movement levels and supervision.
  • Document pertinent information related to referral or telephone call in computer system.
  • Updated computer systems with vital information necessary for collection of referral dollars.
  • Enter service requests and equipment information into the customized computer system.
  • Execute numerous projects utilizing various computer systems and performing data entry.
  • Maneuvered through different computer system while providing excellent customer care services.
  • Entered and updated client/candidate information in computer systems as necessary.
  • Provided Help Desk support involving remote computer systems and telecommunications.
  • Provided technical assistance to extract/import data between internal/external computer systems.
  • Worked on computer system hardware replacements and virus removals.
  • Configured computer systems for high usage within clinical settings.
  • Entered applications and employee information into our computer system.
  • Possessed a strong understanding of department computer systems.
  • Designed and prepared computer systems and user documentation.
  • Recorded all information into in-house computer system.
  • Entered patient information/demographics into computer systems.
  • Maintained computer systems and confidential records.

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48. Travel Arrangements

low Demand
Here's how Travel Arrangements is used in Service Coordinator jobs:
  • Provided support for Directors and Project Managers with calendar management, expenses and national and international travel arrangements.
  • Secured vendors, processed accounts payable/receivable, coordinated travel arrangements and conferences and managed special projects.
  • Coordinated all aspects of travel arrangements including processing expense reports utilizing TravelSmart reporting system.
  • Coordinated domestic travel arrangements, including booking airfare, hotel and transportation.
  • Supervised monthly work order reports and made travel arrangements for subcontractors.
  • Coordinated recruiting efforts, which included travel arrangements and creating itineraries.
  • Assisted non-English speaking passengers with travel arrangements and Immigration documents.
  • Handle travel arrangements and reimbursements for conference speakers.
  • Coordinate travel arrangements for all corporate personnel.
  • Handled minimal travel arrangements including hotel accommodations.
  • Handled travel arrangements, including international travel.
  • Make travel arrangements for executive committee.
  • Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors which also include travel arrangements.
  • Scheduled in-house service technicians to meet customer demand, including travel arrangements, car, hotel, cash, and expenses.
  • Coordinate travel arrangements for personnel going to and from the site, such as airfare, rental vehicle, lodging.
  • Make travel arrangements for in house staff as well as other staff traveling from other locations within CBRE network.
  • General office management duties included: filing, maintaining supplies, and scheduling meetings and arranging travel arrangements.
  • Maintain Hotel Sales Vice President's calendar -- planning and scheduling meetings, teleconferences and travel arrangements.
  • Coordinate visitor and SOI visits to include travel arrangements, confirmations of schedules, meals, etc.
  • Coordinated classes, meetings, travel arrangements and expenses for managers, supervisors and their teams.

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49. HUD

low Demand
Here's how HUD is used in Service Coordinator jobs:
  • Maintained confidential individual files on residents in compliance with HUD which contained intake/assessment information, confidentiality statement, and progress notes.
  • Worked with HUD housing low income elderly and disabled residents to coordinate services to enable them to age-in-place independently
  • Provided service coordination to approximately 300 older adult residents at two HUD funded independent living facilities.
  • Developed ideas and facilitated them in huddles and meetings while delivering accurate and timely information.
  • Maintain developed community partnerships through regular interaction, including HUD-VASH social workers.
  • Ensured programs operated under HUD guidelines meeting budgetary approvals.
  • Provided assessments, case management, referrals, advocacy, and education to the aging and disabled individuals in HUD Housing Complex
  • Manage the coordination of services for a program called Residential Opportunities for Self Sufficiency (ROSS), funded by HUD.
  • Maintain comprehensive client/statistical data; submit monthly reports to supervisor for inclusion in RRHA reports to Board of Commissioners and HUD.
  • Provide and coordinate service for the residents in the community under the guidelines set forth by HUD and Beacon 360.
  • Referred clients to community based organization and developed strong partnership with DCMH, VA, OMH, DHS and HUD.
  • Produced competitive and non-competitive grants, managed public health Office on A.I.D.S., and participated in Hudson County HIV/ A.I.D.S.
  • Program development involved research and compliance with HUD standards, development of policies and procedures, and formation of budgets.
  • Gather and analyze data to deliver both quantitative and qualitative reports that track progress conforming to the mandates of HUD.
  • Assist with reconciliations and previously assisted with monthly and quarterly HUD financial reports (VMS & FDS).
  • Manage 87 Senior Residents in HUD subsidized housing with on site supportive services that supported aging in place.
  • Developed and implemented strategic plan and program design for Shelter Plus Care Program based upon HUD grant requirements.
  • Prepare and maintain client files, agency reports and other documentation as needed in accordance with HUD guidelines.
  • Provided general case management in subsidized senior housing according to Housing and Urban Development (HUD) guidelines.
  • Tailored and implemented HUD scattered site housing & self sufficiency program for women leaving the sex industry.

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50. Monthly Basis

low Demand
Here's how Monthly Basis is used in Service Coordinator jobs:
  • Created a trending database to proactively identify and communicate program obstacles to appropriate management on a monthly basis.
  • Monitor aged receivables on a monthly basis and distribute delinquency letters according to global standards guidelines.
  • Document extensively all interactions between Participant, Provider and other resources on a weekly/Monthly basis.
  • Monitored pay-roll and non-payroll budget on monthly basis for accuracy and reconciliation.
  • Monitored employees performance on a monthly basis
  • Attend networking events on a weekly/monthly basis
  • Developed individual training plans for 5 to 10 clients on a monthly basis that catered to their unique abilities and desires.
  • Ensured compliance with funding source standards by monitoring all direct service client activities daily and client files on a weekly/monthly basis.
  • Conduct in home and residential visits for average of 70 clients on a monthly basis to monitor quality of care.
  • Conducted meetings with branch General Manager, Sales Manager and Regional Operations Manager for territory review on a monthly basis.
  • Managed caseload of 24 consumers that resided in a residential setting, met with each client on a monthly basis.
  • Tracked training for all agents using Access database, compiled reports for team leader and trainer on a monthly basis.
  • Inputted the schedules into the KRONOS system and posted schedules on a monthly basis in accordance with the Union contract.
  • Implemented the monitoring of services, quarterly reviews, and renewals of annual support plans on a monthly basis.
  • Monitored the services, participation, and treatment given to each child by service providers on a monthly basis.
  • Monitor consumer and family on monthly basis and as needs arise, through home, office and community visits.
  • Produced all Monthly Man hours on a monthly basis along with the Quarter Reports needed for the Asset Managers.
  • Generate statistics reports and graphs regarding revenue, operations reviews and bill copy on a daily and monthly basis.
  • Assisted PRALID, Inc on a monthly basis to train new incoming staffs on the ISP and Documentation Training
  • Distributed food on a monthly basis from the Food Bank to our residents and residents from the community.

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20 Most Common Skill for a Service Coordinator

Customer Service20.4%
Community Resources8.2%
Service Department7.4%
Mental Health Services6.6%
Crisis Intervention6.3%
Developmental Disabilities5.6%
Data Entry5%
Service Calls4.8%

Typical Skill-Sets Required For A Service Coordinator

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
15%
15%
2
2
Community Resources
Community Resources
6.1%
6.1%
3
3
Service Department
Service Department
5.5%
5.5%
4
4
Mental Health Services
Mental Health Services
4.9%
4.9%
5
5
Crisis Intervention
Crisis Intervention
4.7%
4.7%
6
6
Developmental Disabilities
Developmental Disabilities
4.2%
4.2%
7
7
Data Entry
Data Entry
3.7%
3.7%
8
8
Service Calls
Service Calls
3.5%
3.5%
9
9
Medicaid
Medicaid
3.3%
3.3%
10
10
Phone Calls
Phone Calls
3%
3%
11
11
Staff Members
Staff Members
2.6%
2.6%
12
12
Family Service Plan
Family Service Plan
2.4%
2.4%
13
13
Service Coordination
Service Coordination
2.3%
2.3%
14
14
Service Technicians
Service Technicians
2.2%
2.2%
15
15
Support Services
Support Services
1.9%
1.9%
16
16
Ifsp
Ifsp
1.9%
1.9%
17
17
Treatment Plans
Treatment Plans
1.8%
1.8%
18
18
Health Care
Health Care
1.7%
1.7%
19
19
Social Workers
Social Workers
1.6%
1.6%
20
20
Office Supplies
Office Supplies
1.5%
1.5%
21
21
Scheduling Appointments
Scheduling Appointments
1.3%
1.3%
22
22
Special Needs
Special Needs
1.2%
1.2%
23
23
Monthly Reports
Monthly Reports
1.2%
1.2%
24
24
Medical Appointments
Medical Appointments
1.2%
1.2%
25
25
Service Appointments
Service Appointments
1.1%
1.1%
26
26
Substance Abuse
Substance Abuse
1.1%
1.1%
27
27
Service Delivery
Service Delivery
1.1%
1.1%
28
28
Special Events
Special Events
1%
1%
29
29
Ensure Compliance
Ensure Compliance
1%
1%
30
30
Daily Operations
Daily Operations
1%
1%
31
31
Technical Support
Technical Support
1%
1%
32
32
Special Projects
Special Projects
1%
1%
33
33
Medical Records
Medical Records
0.9%
0.9%
34
34
Customer Complaints
Customer Complaints
0.9%
0.9%
35
35
Appropriate Referrals
Appropriate Referrals
0.8%
0.8%
36
36
High Volume
High Volume
0.8%
0.8%
37
37
HR
HR
0.8%
0.8%
38
38
Hvac
Hvac
0.8%
0.8%
39
39
Inventory Control
Inventory Control
0.8%
0.8%
40
40
Powerpoint
Powerpoint
0.8%
0.8%
41
41
ISP
ISP
0.8%
0.8%
42
42
Service Orders
Service Orders
0.7%
0.7%
43
43
IEP
IEP
0.7%
0.7%
44
44
Patient Care
Patient Care
0.7%
0.7%
45
45
Domestic Violence
Domestic Violence
0.7%
0.7%
46
46
Background Checks
Background Checks
0.7%
0.7%
47
47
Computer System
Computer System
0.6%
0.6%
48
48
Travel Arrangements
Travel Arrangements
0.6%
0.6%
49
49
HUD
HUD
0.6%
0.6%
50
50
Monthly Basis
Monthly Basis
0.6%
0.6%

14,679 Service Coordinator Jobs

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