What does a service coordinator do?
A service coordinator is responsible for assisting the management team in providing the best services for the clients based on their specifications. Service coordinators' duties include managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Service coordinators must be highly-knowledgeable with the matters concerning the organization they work for, ensuring that they could explain their products and services well to meet clients' needs.
Service coordinator responsibilities
Here are examples of responsibilities from real service coordinator resumes:
- Manage social media communication including Facebook, Pinterest, and blog.
- Manage a pilot program providing diversion services to clients refer by DCF.
- Manage the MSW staff and coordinate all social service and select patient service activities.
- Manage caseload of 30 DD citizens, coordinate eligibility benefits.
- Manage SharePoint inventory repository and assign access levels to new hires as needed.
- Supervise and train direct care workers in CPR, care of clients, policy and procedures.
- Demonstrate comprehensive knowledge of Medicaid and Medicare and other entitlements to ensure appropriate services.
- Maintain the cleanliness of swimming pools.
- Train to provide first aid and CPR if need.
- Provide clinical and administrative supervision to employees and MSW interns.
- Attend CSE (school) meetings and monthly face to face home/school visits.
- Preserve and maintain the appearance, condition and cleanliness of the recycling areas.
- Create charts to track open requests and there SLA (time for completion).
- Assist the agency chief executive in developing written policies and procedures for CJIS network operations.
- Check facility for open windows, lock doors, malfunctioning smoke detectors and other safety hazards.
Service coordinator skills and personality traits
We calculated that 19% of Service Coordinators are proficient in Customer Service, Social Work, and Patients. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.
We break down the percentage of Service Coordinators that have these skills listed on their resume here:
- Customer Service, 19%
Delivered outstanding customer service and handled all assignments and service support functions including entering student and faculty information and transactions.
- Social Work, 14%
Identify available natural resources and act as liaison between parents/guardians, provider agencies, doctors and Nebraska Medicaid/Income Maintenance Social Workers.
- Patients, 7%
Executed confidential interviewing sessions with patients regarding sensitive communicable disease diagnosis, provided case management services, and referral processes.
- Social Services, 5%
Demonstrated a strong knowledge of Medicaid insurance provided to low-income individuals through the Department of Public Welfare/Office of Social Services.
- Service Coordination, 3%
Participated actively participated in interdisciplinary service coordination team.
- Data Entry, 3%
Supply management* Staff support* Report document preparation * Bookkeeping & payroll* Records management * Meeting planning* Inventory management * Data entry
Most service coordinators use their skills in "customer service," "social work," and "patients" to do their jobs. You can find more detail on essential service coordinator responsibilities here:
Compassion. The most essential soft skill for a service coordinator to carry out their responsibilities is compassion. This skill is important for the role because "social and human service assistants often work with people who are in stressful and difficult situations." Additionally, a service coordinator resume shows how their duties depend on compassion: "provided patients and families with compassion and empathy during medical crisis. "
Time-management skills. Another essential skill to perform service coordinator duties is time-management skills. Service coordinators responsibilities require that "social and human service assistants often work with many clients." Service coordinators also use time-management skills in their role according to a real resume snippet: "performed hr duties including timesheet submittals, tracking sick and vacation time, and creating and maintaining personnel files. "
Communication skills. This is an important skill for service coordinators to perform their duties. For an example of how service coordinator responsibilities depend on this skill, consider that "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a service coordinator: "maintained organizational communications and guest relations, data entry and management of confidential information. ".
Interpersonal skills. service coordinator responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "social and human service assistants must make their clients feel comfortable discussing sensitive issues." This resume example shows what service coordinators do with interpersonal skills on a typical day: "used exceptional professionalism, interpersonal and customer service skills to develop strong relationships with all clients. "
Organizational skills. Another common skill required for service coordinator responsibilities is "organizational skills." This skill comes up in the duties of service coordinators all the time, as "social and human service assistants must often complete lots of paperwork and work with many different clients." An excerpt from a real service coordinator resume shows how this skill is central to what a service coordinator does: "performed hr functions including calling in prospective employees for interviews, updating employee handbook, and reorganizing the organizational chart. "
Problem-solving skills. While "problem-solving skills" is last on this skills list, don't underestimate its importance to service coordinator responsibilities. Much of what a service coordinator does relies on this skill, seeing as "social and human service assistants help clients find solutions to their problems." Here is a resume example of how this skill is used in the everyday duties of service coordinators: "resolved all held invoices, assigned ap issue escalations, and rejected invoices from data entry department in peoplesoft/oracle. "
The three companies that hire the most service coordinators are:
- Ulta Beauty148 service coordinators jobs
- Deloitte108 service coordinators jobs
- Elevance Health
81 service coordinators jobs
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Compare different service coordinators
Service coordinator vs. Youth program coordinator
A youth program coordinator is in charge of implementing, developing, and evaluating programs for the community youths. Youth program coordinators identify community youths' interests and requirements and find organizations or resources to help them. As a youth coordinator, you'll need to have basic computer knowledge and be a very organized person. Also, you need to have excellent expertise in time management and office administration as these are vital to this job's success.
These skill sets are where the common ground ends though. The responsibilities of a service coordinator are more likely to require skills like "customer service," "patients," "social services," and "service coordination." On the other hand, a job as a youth program coordinator requires skills like "youth program," "youth development," "community outreach," and "program curriculum." As you can see, what employees do in each career varies considerably.
Youth program coordinators really shine in the education industry with an average salary of $38,134. Comparatively, service coordinators tend to make the most money in the government industry with an average salary of $43,853.youth program coordinators tend to reach similar levels of education than service coordinators. In fact, youth program coordinators are 1.5% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Service coordinator vs. Housing coordinator
A housing coordinator is an individual who is responsible for helping employed or unemployed individuals find and secure temporary or permanent accommodations. Housing coordinators working in the nonprofit sector must help people who are in need, such as low-income families, refugees, and domestic violence victims, to find affordable living arrangements. On the other hand, housing coordinators in the corporate sector must find temporary accommodations as well as permanent housing for their new and existing employees. Housing coordinators must also help individuals access community resources such as employment agencies and the development of personal skills.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that service coordinator responsibilities requires skills like "customer service," "social services," "service coordination," and "data entry." But a housing coordinator might use other skills in their typical duties, such as, "reservations," "veterans," "affordable housing," and "coordinators."
Housing coordinators earn a higher average salary than service coordinators. But housing coordinators earn the highest pay in the hospitality industry, with an average salary of $43,881. Additionally, service coordinators earn the highest salaries in the government with average pay of $43,853 annually.housing coordinators earn similar levels of education than service coordinators in general. They're 0.0% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for service coordinators in the next 3-5 years?
Jacquelyn Benson Ph.D.
Associate Professor, State Specialist for HES Extension, University of Missouri
Service coordinator vs. Program coordinator
Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with. They coordinate action plans and activities to ensure that the departments are aligned. They are present during the planning stage for the program so that they will be familiar with action items. They are directly involved in the implementation by liaising with the involved departments. Program coordinators should have good communication skills, interpersonal skills, and organization skills.
The required skills of the two careers differ considerably. For example, service coordinators are more likely to have skills like "social services," "service coordination," "data entry," and "service delivery." But a program coordinator is more likely to have skills like "excellent organizational," "professional development," "data collection," and "financial reports."
Program coordinators make a very good living in the government industry with an average annual salary of $51,387. On the other hand, service coordinators are paid the highest salary in the government industry, with average annual pay of $43,853.When it comes to education, program coordinators tend to earn higher degree levels compared to service coordinators. In fact, they're 5.2% more likely to earn a Master's Degree, and 0.7% more likely to graduate with a Doctoral Degree.Service coordinator vs. Volunteer coordinator
A volunteer coordinator is an individual who is in charge of recruiting and managing volunteers to help convey the organization's purpose to the general public. Volunteer coordinators must use marketing tools such as outreach programs and emails to attract new customers and maintain relationships with existing customers. They keep schedules and records of the volunteers' work and also conduct regular training. The minimum educational requirement of a volunteer coordinator is to obtain an Associate's degree.
Types of service coordinator
Updated January 8, 2025
