A service coordinator is responsible for assisting the management team in providing the best services for the clients based on their specifications. Service coordinators' duties include managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Service coordinators must be highly-knowledgeable with the matters concerning the organization they work for, ensuring that they could explain their products and services well to meet clients' needs.

Service Coordinator Responsibilities

Here are examples of responsibilities from real service coordinator resumes representing typical tasks they are likely to perform in their roles.

  • Manage a pilot program providing diversion services to clients refer by DCF.
  • Manage the MSW staff and coordinate all social service and select patient service activities.
  • Manage SharePoint inventory repository and assign access levels to new hires as needed.
  • Manage a caseload of developmentally disable individuals and their families by utilizing Medicaid to obtain necessary services.
  • Participate in rotational on-call system providing emergency coverage, crisis intervention support and completing incident reports according to protocol as assigned.
  • Med certify, g tube, first aid, CPR ,
  • Supervise a staff of 24 parent-child advocates.
  • Train to provide first aid and CPR if need.
  • Provide clinical and administrative supervision to employees and MSW interns.
  • Lead income tax accounting audits, evaluate uncertain tax positions, and internal controls.
Service Coordinator Traits
Compassion is a skill that is necessary for working with others as you're able to put aside your differences and show genuine kindness toward others.
Time-management skills is the efficient manner one is able to put their time to good use.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.

Service Coordinator Job Description

Between the years 2018 and 2028, service coordinator jobs are expected to undergo a growth rate described as "much faster than average" at 13%, according to the Bureau of Labor Statistics. So if the thought "should I become a service coordinator?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of service coordinator opportunities that are projected to become available by 2028 is 52,200.

A service coordinator annual salary averages $40,656, which breaks down to $19.55 an hour. However, service coordinators can earn anywhere from upwards of $27,000 to $60,000 a year. This means that the top-earning service coordinators make $33,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become a service coordinator. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a youth program coordinator, housing coordinator, program coordinator, and volunteer coordinator.

Service Coordinator Jobs You Might Like

Service Coordinator Resume Examples

Service Coordinator Skills and Personality Traits

We calculated that 17% of Service Coordinators are proficient in Customer Service, Communication, and Health Care. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.

We break down the percentage of Service Coordinators that have these skills listed on their resume here:

  • Customer Service, 17%

    Delivered outstanding customer service and handled all assignments and service support functions including entering student and faculty information and transactions.

  • Communication, 8%

    Created new quotation/reporting model that allowed for better customer communication, accuracy of reported issues, and timely completion of service/calibration.

  • Health Care, 7%

    Monitored and directed activities performed by health care providers to ensure compliance with company guidelines, contract specifications and state/federal regulations.

  • Social Workers, 4%

    Identify available natural resources and act as liaison between parents/guardians, provider agencies, doctors and Nebraska Medicaid/Income Maintenance Social Workers.

  • Emergency, 4%

    Provided emergency services training to new clinicians that included orientation to the protocol for voluntary and involuntary psychiatric hospitalization.

  • Mental Health, 3%

    Qualified Mental Health Professional/Qualified Developmental Disabilities Professional.

Most service coordinators list "customer service," "communication," and "health care" as skills on their resumes. We go into more details on the most important service coordinator responsibilities here:

  • The most important skills for a service coordinator to have in this position are compassion. In this excerpt that we gathered from a service coordinator resume, you'll understand why: "social and human service assistants often work with people who are in stressful and difficult situations" According to resumes we found, compassion can be used by a service coordinator in order to "demonstrated high standards of performance, including teamwork, communication, and compassion. "
  • Another commonly found skill for being able to perform service coordinator duties is the following: time-management skills. According to a service coordinator resume, "social and human service assistants often work with many clients." Check out this example of how service coordinators use time-management skills: "performed hr duties including timesheet submittals, tracking sick and vacation time, and creating and maintaining personnel files. "
  • Communication skills is also an important skill for service coordinators to have. This example of how service coordinators use this skill comes from a service coordinator resume, "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "collaborated with coworkers to ensure efficient communication between the red cross and community partners. "
  • A service coordinator responsibilities sometimes require "interpersonal skills." The responsibilities that rely on this skills are shown by this resume excerpt: "social and human service assistants must make their clients feel comfortable discussing sensitive issues" This resume example shows how this skill is used by service coordinators: "used exceptional professionalism, interpersonal and customer service skills to develop strong relationships with all clients. "
  • Another common skill for a service coordinator to be able to utilize is "organizational skills." Social and human service assistants must often complete lots of paperwork and work with many different clients a service coordinator demonstrated the need for this skill by putting this on their resume: "utilize organizational skills for scheduling appointments averaging over 150 per day and everyday activities. "
  • While "problem-solving skills" is listed last on this skills list, don't underestimate its importance to service coordinator responsibilities. The skill is described by this resume snippet, "social and human service assistants help clients find solutions to their problems" Here is an example of how this skill is used, "demonstrated exceptional customer service skills managed appointment scheduling, and client/patient processing, billing, account resolution, and daily reconciliation reports"
  • See the full list of service coordinator skills.

    We've found that 59.9% of service coordinators have earned a bachelor's degree. Furthermore, 12.5% earned their master's degrees before becoming a service coordinator. While it's true that most service coordinators have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every seven service coordinators did not spend the extra money to attend college.

    Those service coordinators who do attend college, typically earn either business degrees or psychology degrees. Less commonly earned degrees for service coordinators include social work degrees or criminal justice degrees.

    When you're ready to become a service coordinator, you might wonder which companies hire service coordinators. According to our research through service coordinator resumes, service coordinators are mostly hired by Ulta Beauty, Anthem, and Sunrise Senior Living Management. Now is a good time to apply as Ulta Beauty has 132 service coordinators job openings, and there are 70 at Anthem and 37 at Sunrise Senior Living Management.

    But if you're interested in companies where you might earn a high salary, service coordinators tend to earn the biggest salaries at Halliburton, Siemens, and Dresser. Take Halliburton for example. The median service coordinator salary is $89,443. At Siemens, service coordinators earn an average of $86,805, while the average at Dresser is $85,485. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on service coordinator salaries across the United States.

    The industries that service coordinators fulfill the most roles in are the health care and non profits industries. But the highest service coordinator annual salary is in the manufacturing industry, averaging $65,618. In the health care industry they make $51,714 and average about $50,754 in the technology industry. In conclusion, service coordinators who work in the manufacturing industry earn a 48.9% higher salary than service coordinators in the retail industry.

    The three companies that hire the most prestigious service coordinators are:

      What Youth Program Coordinators Do

      A youth program coordinator is in charge of implementing, developing, and evaluating programs for the community youths. Youth program coordinators identify community youths' interests and requirements and find organizations or resources to help them. As a youth coordinator, you'll need to have basic computer knowledge and be a very organized person. Also, you need to have excellent expertise in time management and office administration as these are vital to this job's success.

      We looked at the average service coordinator annual salary and compared it with the average of a youth program coordinator. Generally speaking, youth program coordinators receive $7,410 lower pay than service coordinators per year.

      While their salaries may differ, one common ground between service coordinators and youth program coordinators are a few of the skills required in each craft. In both careers, employees bring forth skills like communication, mental health, and community resources.

      These skill sets are where the common ground ends though. A service coordinator responsibility is more likely to require skills like "customer service," "health care," "social workers," and "emergency." Whereas a youth program coordinator requires skills like "youth development," "professional development," "community outreach," and "special events." Just by understanding these different skills you can see how different these careers are.

      Youth program coordinators really shine in the education industry with an average salary of $34,319. Whereas service coordinators tend to make the most money in the manufacturing industry with an average salary of $65,618.

      Youth program coordinators tend to reach similar levels of education than service coordinators. In fact, youth program coordinators are 1.4% more likely to graduate with a Master's Degree and 0.5% more likely to have a Doctoral Degree.

      What Are The Duties Of a Housing Coordinator?

      A housing coordinator is a professional who is responsible for helping employed or unemployed individuals find and secure temporary or permanent accommodations. Housing coordinators working in the nonprofit sector must help people who are in need, such as low-income families, refugees, and domestic violence victims, to find affordable living arrangements. On the other hand, housing coordinators in the corporate sector must find temporary accommodations as well as permanent housing for their new and existing employees. Housing coordinators must also help individuals access community resources such as employment agencies and the development of personal skills.

      Now we're going to look at the housing coordinator profession. On average, housing coordinators earn a $5,691 lower salary than service coordinators a year.

      Not everything about these jobs is different. Take their skills, for example. Service coordinators and housing coordinators both include similar skills like "communication," "social workers," and "emergency" on their resumes.

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that service coordinator responsibilities requires skills like "customer service," "health care," "service coordination," and "data entry." But a housing coordinator might use skills, such as, "veterans," "coordinators," "direct care," and "property management."

      It's been discovered that housing coordinators earn lower salaries compared to service coordinators, but we wanted to find out where housing coordinators earned the most pay. The answer? The manufacturing industry. The average salary in the industry is $46,018. Additionally, service coordinators earn the highest paychecks in the manufacturing with an average salary of $65,618.

      On the topic of education, housing coordinators earn similar levels of education than service coordinators. In general, they're 3.7% less likely to graduate with a Master's Degree and 0.5% more likely to earn a Doctoral Degree.

      How a Program Coordinator Compares

      Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with. They coordinate action plans and activities to ensure that the departments are aligned. They are present during the planning stage for the program so that they will be familiar with action items. They are directly involved in the implementation by liaising with the involved departments. Program coordinators should have good communication skills, interpersonal skills, and organization skills.

      The third profession we take a look at is program coordinator. On an average scale, these workers bring in higher salaries than service coordinators. In fact, they make a $407 higher salary per year.

      By looking over several service coordinators and program coordinators resumes, we found that both roles utilize similar skills, such as "customer service," "communication," and "social workers." But beyond that the careers look very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from service coordinators resumes, they are more likely to have skills like "health care," "emergency," "service coordination," and "data entry." But a program coordinator might have skills like "procedures," "professional development," "program activities," and "data collection."

      Program coordinators make a very good living in the education industry with an average annual salary of $43,002. Whereas service coordinators are paid the highest salary in the manufacturing industry with the average being $65,618.

      When it comes to education, program coordinators tend to earn higher education levels than service coordinators. In fact, they're 8.1% more likely to earn a Master's Degree, and 1.8% more likely to graduate with a Doctoral Degree.

      Description Of a Volunteer Coordinator

      A volunteer coordinator is a professional who is in charge of recruiting and managing volunteers to help convey the organization's purpose to the general public. Volunteer coordinators must use marketing tools such as outreach programs and emails to attract new customers and maintain relationships with existing customers. They keep schedules and records of the volunteers' work and also conduct regular training. The minimum educational requirement of a volunteer coordinator is to obtain an Associate's degree.

      The fourth career we look at typically earns lower pay than service coordinators. On average, volunteer coordinators earn a difference of $5,741 lower per year.

      While their salaries may vary, service coordinators and volunteer coordinators both use similar skills to perform their jobs. Resumes from both professions include skills like "communication," "social workers," and "emergency. "

      Each job requires different skills like "customer service," "health care," "mental health," and "service coordination," which might show up on a service coordinator resume. Whereas volunteer coordinator might include skills like "new volunteers," "community outreach," "public speaking," and "hospice."

      Now, let's take a closer look at the financials in each career. The health care industry tends to pay more for volunteer coordinators with an average of $36,598. While the highest service coordinator annual salary comes from the manufacturing industry.

      Volunteer coordinators reach similar levels of education when compared to service coordinators. The difference is that they're 4.9% more likely to earn a Master's Degree less, and 0.7% more likely to graduate with a Doctoral Degree.