Service coordinator jobs in New Rochelle, NY - 1,687 jobs

Job title: Director of Social Services You could be just the right applicant for this job Read all associated information and make sure to apply. Reports to: Program Director FLSA Status: Exempt / Full Time Date Issued: April 2021 POSITION SUMMARY: The Social Services Director is responsible for supervision and staff development, program planning and development, and client services. The essential functions of the job include, but are not limited to the duties listed in the job description. DUTIES AND RESPONSIBILITIES: Responsible for providing orientation to casework staff (Caseworkers, Housing specialists, Residential Aides), and instruct staff on social services policies and procedures. Supervises day to day operations and clinical staff Provides Administrative and programmatic supervision to case management and residential aide staff. Facilitates regular case conferences and conducts weekly staff meetings. Completing Reports for DHS (SOTA, Quarterly and 5/6 reports) Completing Monitoring Instrument CAP Joining the 11 AM conference call with DHS Assigns cases to case managers and schedules work according to priority. Audits client records and ensures compliance with DHS and HPCDC, regulatory, funding agency requirements and guidelines. Assesses, trading and coaches case managers, housing specialist and residential aides on work assignments and community resources. Supervises and documents incident reporting and distributes related notices within 24 hours. Reviews services plans, program notes, and other required client documentation to ensure comprehensiveness and compliance with HPCDC and regulatory agency requirements. Signs off on final documents prior to filing client charts. Ensures housings documentations is completed in a timely manager for submission to housing providers. Manages caseload in the absence of the Case Manager. Prepares and submits required reports and statistics in a timely manner. Prepares staff schedules and monitors payroll. Supervises client databases to ensure accuracy of client information. Evaluate staff work performance per agency policy and professional standards. Review disciplinary actions and administer performance reviews for social services staff. Develop staff training curriculum. Is on call to address emergency needs on a 24-hour basis. PROGRAM PLANNING AND DEVELOPMENT Establishes service linkages with community resources, both public and private. Develops tools and procedures to measure achievement and target goals. Assess improvements in service delivery proves. Identify, recommend and implement necessary changes with supervisor. Work with Administrative team, to develop funding proposals for existing and new services. Utilize and ensure compliance with the Quality Assurance program for Social Services. CLIENT SERVICES Work with IT team, ensure utilization and monitor client case tracking system. Responsible for monitoring client statistics and ensuring timely delivery of reports to Program Director. Responsible for the daily operation of client services and for developing a supportive environment for staff and consumers. Recommends and develops policies and procedures to enhance social services program performance. Employee may be required to carry out additional duties as assigned by Supervisor. ADDITIONAL JOB FUNCTIONS: Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook. Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive "can do" attitude with internal and external stakeholders. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Systems Thinking: Demonstrates an ability to (a) see how organizational systems (e.g., internal/external conditions, processes, people) interact and influence each other, and (b) how these systems create and contribute to specific issues (e.g., high voluntary turnover) and strengths (e.g., strong customer focus). Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly. Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments. Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience: Bachelor's Degree in Social work or related field Certification in First Aid, CPR Strong written and verbal communication skills Strong interpersonal skills and the ability to work independently or in a team setting Strong team building and coaching skills and resourcefulness. Strong computer skills Experience with homeless and mentally ill population. Preferred Education & Experience: Masters degree in clinical field (MSW preferred. 2 years related experience of clinical and supervisory experience. Previous work experience with homeless population, MICA, or Veterans community Foreign languages a plus Computer Skills: Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.) Language skills: Excellent verbal and written communication skills. xevrcyc Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees. Bilingual is preferred

MDS Coordinator / Resident Assessment Coordinator - RN - Registered Nurse In order to make an application, simply read through the following job description and make sure to attach relevant documents. Come join us at Ozanam Hall Nursing Home of Queens! A Faith-Based, Nonprofit, Short-Term Rehabilitation and Skilled Geriatric Care facility sponsored by the Carmelite Sisters for the Aged and Infirm, we've served the community since 1971. We are a place of life, a place of caring, and more importantly, a true home for our residents. We are looking for a MDS Coordinator / Resident Assessment Coordinator - RN - Registered Nurse. $110K to $115K annually based on skills and experience. MDS Coordinator / Resident Assessment Coordinator - RN - Registered Nurse Qualifications: NY RN - Registered Nurse License. Minimum of 1 years' experience as an MDS nurse. Minimum of 1 year experience in Supervision/Management in Long-Term Care. AANAC certification and knowledge and trained in the following: Medicare, Medicaid, and Managed Care Reimbursement PPS and OBRA Scheduling CAA and Care Planning Process Nursing Clinical Assessment Point Click Care MDS Coordinator / Resident Assessment Coordinator - RN - Registered Nurse - RN Job Summary: Oversee all aspects of the Medicare, Medicaid, and Managed Care Programs. Oversee the resident assessment team to ensure timely and accurate submission of assessments. Collaborate with the Administrator and Director of Nursing, as well as to work with other department heads. This is a brief overview of job responsibilities and not intended to be all inclusive. We aim to create a supportive workplace where you are valued, compensated fairly and provided the tools to thrive! Ozanam Hall can offer you: Competitive Compensation Health (Aetna) and HSA with employer contribution Fully paid Dental and Vision insurance Benefits available 1st of the mo. following 30 days Student Loan Forgiveness Guidance Retirement Plan, Life and Disability Insurance A mission-based approach to providing nursing care Please consider joining our team working where The Difference is LoveSM! xevrcyc Ozanam Hall is an Equal Opportunity Employer and adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. #OZ2024

As a Customer Service Coordinator, you will be a part of a key team in our corporate headquarters located in Garden City, NY. You will be responsible for providing TRITECH Quality support to our clients as well as your team members on the Service Team. You will coordinator service orders, jobs, and repairs with white glove service. The ideal person in this role will have experience with ticketing systems, sales orders, scheduling, and mathematical skills to be able to provide cost estimates. We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation's leading technology system integrators serving clients in corporate, education, healthcare and government industries. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami and Washington DC. We are a one-source business that provides our clients clients with a single partner for the design, installation and maintenance of large/complex Audio Visual, Communications, PoE Lighting and Electronic Security Systems. Primary Responsibilities: Serve as the first point of contact for all inbound service requests from Tritech customers. Use ticketing system to create, prioritize and manage customer requests while adhering to strict Service Level Agreement (SLA) guidelines. Schedule technicians for on-site service visits using ticketing system shared calendar. Determine follow-up action based on technician's resolution and implement recommended solutions including working with vendors, programmers, and other teams for escalated solutions. Work with Tritech Shipping and Purchasing departments on receiving/shipping equipment and pricing/availability of equipment to generate quotes/proposals for customers. Qualifications: 2-3 Years of Customer Service experience specifically with routing Service Technicians for corporate customers. Highly proficient with computers including multitasking programs/screens. Must be a highly organized, motivated team player with great verbal and written communication skills. The ideal candidate wants to be more than just an employee. We are looking for someone who wants to be part of a team and a family. The right candidate takes themselves and their work seriously but also knows how to have fun! Associate's Degree highly preferred

Seeking an Outreach Specialist for few month coverage in Hempstead, NY Why Open- Need temporary coverage for a few months Read: erson works in the office and drives out into the field to visit their partners (like a treatment center) as they look for people (they call them clients) to enroll in their workforce programs. Must haves: -Community outreach experience at a non-profit or government organization -Has a car & valid license (will be driving in Long Island - mostly Nassau County) -MS Office Preferred: -Bilingual (Spanish / English) -Has supported an underserved population Job Description: The Outreach Specialist will identify new and maintain existing substance use treatment program relationships along with other referral partners to obtain client referrals to our Workforce Initiative Nassau (WIN) program. Conduct presentations to treatment program staff and clients to explain program services and expectations. Carefully screen eligible and appropriate clients and support them through the enrollment process. Collect and scan required documents needed for program enrollment including I 9 documents into online database and complete client intake forms

Job Title: Lead Office Services Associate/ Intake Coordinator Job Type: Full-Time Pay Rate: $26.00 per hour Work Schedule: 7:00 AM - 4:00 PM or 11:00 AM - 8:00 PM (preferred) Forrest Solutions provides onsite, outsourced workplace solutions built on proven best practices for managing non-core business functions. The Lead Office Services Associate plays a key role within a financial services environment by serving as the first point of contact for client requests, visitors, and internal stakeholders. This role is responsible for managing a high-volume email inbox and request queue, scheduling meetings, conducting initial client interactions, and providing front-desk reception services. The Intake Coordinator also supports cross-functional hospitality operations, including conference room setup and breakdown, and collaborates closely with internal teams to ensure seamless service delivery. Exceptional customer service, attention to detail, and adaptability are critical to success in this role. Essential Job Functions Client Intake, Scheduling & Request Management Manage and monitor a high-volume email inbox and request queue Triage, document, and route incoming requests accurately and efficiently Conduct initial client interactions or meetings to assess needs and expectations Schedule meetings and coordinate logistics using internal scheduling systems Track request status and ensure timely follow-up and resolution Reception & Front Desk Operations Provide professional and welcoming reception services for clients and visitors Process visitor badges and manage check-in procedures in accordance with security protocols Answer and manage incoming phone lines, directing calls appropriately Maintain a polished, client-ready front desk environment at all times Hospitality & Conference Support (Cross-Functional) Support hospitality operations across the workplace as needed Assist with conference room setup and breakdown, including furniture arrangement and basic logistics Coordinate meeting room readiness to ensure spaces are prepared before and after scheduled meetings Partner with workplace experience, facilities, and administrative teams to support daily operations Communication & Coordination Serve as a liaison between clients and internal service teams Communicate clearly and professionally regarding request status, meeting details, and next steps Maintain accurate documentation related to client interactions, schedules, and requests Required Qualifications Education & Experience High school diploma or equivalent required; college coursework or degree preferred Minimum of 1-2 years of experience in intake coordination, customer service, reception, hospitality, or administrative support Experience working in a corporate or financial services environment preferred Skills & Competencies Strong written and verbal communication skills Exceptional customer service with a client-first mindset Ability to manage high-volume workloads with accuracy and attention to detail Strong organizational and scheduling skills Proficiency in Microsoft Office and comfort using email, scheduling, and queue-based systems Ability to multitask, prioritize, and adapt in a fast-paced environment Core Competencies Professional, courteous, and hospitality-driven demeanor Strong follow-through and accountability Adaptability and problem-solving skills Ability to work cross-functionally with multiple teams Discretion and ability to maintain confidentiality Physical Requirements Ability to sit or stand for extended periods Frequent use of computers, phones, and office equipment Ability to lift light items related to conference room setup as needed Clear verbal communication in person and over the phone Disclaimer This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may evolve based on business needs and organizational requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.

Eaton Fiber is seeking an experienced Permitting / Right of Way Coordinator to be the subject matter expert on all permitting of a large fiber deployment in the various markets. Experience in right-of-way and encroachment permits for telecommunication build preferred. Candidate must have local permitting experience and an understanding of the permitting application process for multiple Jurisdictions. Requirements and Responsibilities In conjunction with Engineering, coordinate and acquire permits and agreements in all aspects of an Eaton Fiber build deployment project. Oversee the movement of permits from design by the vendor to the jurisdiction. Oversee relations between our vendor and the jurisdictions as well as manage the quality and direction requested by the jurisdiction and intervene when necessary to ensure that permit requirements are being fulfilled. Ensure all permit payments are timely and invoiced appropriately As necessary, interfaces with jurisdictional staff to ensure compliance with applicable laws, codes, and ordinances, and leverage regulatory status to support deployment objectives. Collaborates and coordinates with internal functional groups to resolve permit issues and achieve project milestones, ensuring on-time and on-budget network delivery. Tracks permit project progress and maintain accurate data entry. Coordinates network permitting functions, including reviewing project reports, identifying issues, and ensuring adherence to cycle times and project forecasting accuracy. Ensures all permits are submitted in a timely manner to ensure fiber build projects are not delayed. Ensure are permits are worked in a timely manner and are closed with the issuing authority correctly. Other duties as maybe assigned. What we are looking for: Bachelor's degree and min 5+ years of permitting experience in either the engineering, construction, architecture, or telecommunications industries; Experience with and understanding of wireline technologies specifically OSP fiber builds (buried/aerial, UG) Familiarity with coordinating ROW issues and managing OSP for aerial Fiber Optic networks. Ability to manage permitting processes, including highway, railroad, city, county, state, and municipal requirements for telecommunications construction. Local knowledge of traffic control permitting requirements. Expertise in Microsoft Office programs and Adobe Acrobat. Working knowledge of Google Earth/Maps. Highly organized, self-starter, and detail-oriented with excellent time management and strong attention to detail. Possess strong professional written, verbal, and interpersonal communication skills, including the ability to negotiate, build consensus, and provide solutions to problems. Ability to take direction with ease, including changes to schedule and workflow priorities, and work independently or as a team member. Critical thinking skills to make assessments and provide solutions to problems.

Community Coordinator Salary Range: $42,000 - $49,000 per year Reports to: Director of Community Health This position is Full Time and 100% In Person For 67 years, LSA Family Health Service, a community-based nonprofit in East Harlem, has supported thousands of diverse and immigrant families striving to build better lives. LSA provides families with the most critical resources they need - food, clothing, healthcare, education, a safe home, and advocacy services. We believe by supporting and empowering families, our entire community will thrive. Position Overview: We are seeking a passionate Community Coordinator to join our team working directly in residential buildings transitioning from NYCHA Public Housing into Section 8 under private management in East Harlem and surrounding neighborhoods. The Community Coordinator will serve as a trusted community partner connecting residents with vital health and social services, including housing supports, health access, and resources meeting their unique needs. As an essential member of our outreach and service delivery team, the Community Coordinator will support residents through education, navigation, advocacy, and ongoing social support to promote health and well-being in this vibrant community. The Location: Our Community Coordinator will engage residents at offices within affordable housing buildings including Corsi Houses, UPACA 5 and 6, Taft, Jackie Robinson Houses and Morris Park Senior Citizens Home four days a week, and at LSA Family Health Service's Center in East Harlem one day a week. This is a full-time in person position. A typical day: This morning you helped Mrs. Figueroa who arrived at your desk in Corsi Houses feeling frustrated, tired, and juggling two grandkids who have been bored and restless all summer. She was worried about her Medicaid renewal and feeling overwhelmed. You sat with her, helped her enroll in a mental health support group, connected her to Summer Youth programs, and reminded her that she is not alone. Shortly afterward, you knocked on doors to check on seniors who missed a recent wellness visit before working with the local health center to plan a health fair. Your stack of reports and applications still needs to get done, but at heart everyone knows you are the caring person they can turn to. You are the new Community Coordinator at LSA Family Health Service's first housing-based office, bringing health, hope, and connection to the community. Skills & Experience: A High School Diploma, GED, or equivalent is required Experience working with public or supportive housing populations is strongly preferred Fluency in Spanish, Mandarin, or other languages spoken in the East Harlem community is highly desirable Must have a demonstrated commitment to social justice, health equity, and community empowerment Strong interpersonal and communication skills are required for both individual encounters and public engagement with resident groups Must have the ability to effectively manage participant caseloads Able to travel between LSA's main Center and multiple housing buildings in East Harlem including navigating stairwells, elevators, and surrounding streets to meet with residents in offices, common areas, and occasionally in their homes. Experience working with database or electronic record systems is required. Benefits: Health, dental and vision insurance. A 403(b) retirement plan. A generous time off policy including up to 12 personal, 15 vacation and 12 sick days per year in addition to paid holiday closures. To Apply: Email a resume and cover letter to *********************** with “Community Coordinator” as the subject line or apply via LinkedIn. LSA Family Health Service (LSA) provides equal employment opportunities to all applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service in accordance with applicable federal, state and local laws LSA Family Health Service

Our client, a luxury timepiece brand is seeking a Hospitality & Client Experience Coordinator in shaping the client journey from the moment guests enter the boutique. Acting as an Ambassador, this individual ensures each client receives a refined, personalized, and elevated experience that reflects the brand's legacy of excellence. This role requires a strong hospitality mindset, exceptional organizational skills, and a passion for luxury service. Client Experience & Hospitality Create exceptional and lasting memories by delivering a warm, refined, and highly personalized welcome to every client upon entering the boutique. Serve as a true Ambassador of the Maison, anticipating guest needs and ensuring outstanding hospitality throughout each visit. Leverage the Maison's rich heritage and storytelling to elevate the client journey, while offering thoughtful hospitality services such as refreshments and comfort with impeccable attention to detail. Support Sales Associates during client interactions and sales presentations by assisting with product movement, gathering selling tools, gift wrapping, and client data capture to ensure a seamless experience. Contribute to the planning and execution of in-boutique events and client activations, and collaborate with the Watchmaker to deliver a distinctive and immersive watchmaking experience within the atelier. Client Engagement & Support Oversee the daily flow of boutique traffic, managing appointments and walk-in clients to ensure an organized and elevated experience. Prepare client appointments in advance, coordinating closely with Sales Associates to facilitate smooth and efficient interactions. Maintain accurate client records and support CRM data entry and reporting. Handle all phone and email inquiries with professionalism, discretion, and a service-driven mindset. Operational Excellence Ensure the boutique environment consistently meets Maison standards for presentation, ambiance, and service. Manage hospitality offerings and supplies, including drinkware, serveware, menus, and refreshments. Assist with organizing and tracking client experience tools such as gifts, catalogs, and selling materials. Partner with the boutique team to support product movement in and out of the boutique-including shipments, transfers, and consignments-while adhering to established procedures. Participate in daily inventory counts and opening and closing responsibilities, and collaborate with management and sales teams to continuously enhance client satisfaction and loyalty. What We're Looking For Previous experience in hospitality or luxury retail is preferred. Candidates should possess strong computer skills, including Microsoft Office (SAP knowledge is a plus), and additional language skills are highly valued. Excellent interpersonal and communication abilities are essential, along with a strong understanding of customer service and a high level of attention to detail. The ideal candidate is a proactive self-starter with a collaborative, team-oriented mindset and a positive, “can-do” attitude. Flexibility to work retail hours, including weekends, is required. Salary: $23/hr-$26/hr + commission Full comprehensive medical, dental, vision, 401k + match, commuter benefits and educational opportunities.

Seeking a self-motivated, detail oriented Associate PLM Coordinator for a fast-paced Missy brand, Diane Gilman. The ideal candidate is creative, organized, and a driven team player, who is able to work with cross-functional teams. Responsibilities include, but are not limited to: Creating production ready tech packs from development tech packs. Communicating with design, production, and tech teams to ensure correct information is passed. Cross checking buys and tech packs, after every buy revision. Maintaining PLM materials libraries and fabric detail sheets. Making updates to tech packs and BOMS. Communicating with overseas vendors. Attending Proto and Assortment Finalization reviews and documenting the selected assortment. Finalizing washes, colors, threads and trim colors with design based on the buy. Coordinating the fitting date with the teams that need to attend, creating the fit list, and taking fit notes related to design or trim changes. Accurately entering any post fitting revisions to the tech packs. Leading Tech Pack Handoff meetings. Requirements: High Proficiency with PLM systems, Excel and Illustrator are needed. Accountability; take personal ownership towards delivering commitments. Detail oriented and thorough, able to deliver tech packs without error. Technical knowledge; an understanding of materials, color, BOM's, and construction of a garment. Strong understanding of the garment development and production processes and ability to adhere to calendar deadlines. Strong interpersonal skills and the ability to build relationships at all levels.

Are you looking for a new challenge in a fast-paced, stable industry? The home improvement industry is always in constant demand, and Franzoso Contracting is proud to be the largest and most reputable residential roofing contractor in the region-named Best of Westchester's Best Roofing Contractor for eight consecutive years. We are currently seeking a driven, customer-focused professional to join our team as a Repair Project Coordinator. About the Role The Repair and Service Division is a vital component of Franzoso Contracting's sales engine. This department supports our past customers with follow-up service work while also serving as a primary entry point for new customer inquiries. In many cases, the Repair Department is the first interaction a homeowner has with our company. The Repair Project Coordinator plays a key role in managing repair and service requests while working closely with the broader sales team. This position helps coordinate inspections, qualify customer needs, and identify opportunities where smaller repair projects can naturally lead to larger home improvement solutions. This role plays a key part in converting basic service calls into long-term, higher-value customer relationships. Services supported by this department include roof, siding, and gutter repairs, as well as roof shampoo cleaning services. As the “tip of the spear” in the sales process, the Repair Project Coordinator helps create Franzoso customers for life by combining exceptional service with consultative sales skills. Key Responsibilities & Qualifications The ideal candidate will demonstrate: Exceptional professionalism and a strong commitment to customer service excellence Experience handling a high volume of inbound calls, emails, and service inquiries Sales experience, including qualifying prospective clients, setting expectations, and gaining commitment to service and inspection appointments An understanding of the fast-paced home improvement sales cycle and the importance of follow-up, communication, and closing the loop with customers Ability to prepare and present sales proposals for basic home improvement and repair services Strong organizational and scheduling skills with attention to detail Excellent computer skills, with experience using CRM platforms and Microsoft Office tools. Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required Position Details & Compensation Hourly position with standard business hours, Monday through Friday (Saturday availability required on a rotating schedule) Starting pay range: $20-$26 per hour, based on experience Bonus opportunities available for motivated, performance-driven individuals If you enjoy combining customer service with sales, thrive in a dynamic environment, and want to play a meaningful role in growing customer relationships and revenue, we encourage you to apply and build your career with Franzoso Contracting.

JOB TITLE: Admissions Specialist REPORTS TO: Deputy Director of Admissions DEPARTMENT: Admissions - 219 East 121 St. New York, NY 10035 Our Mission: Since 1967, Odyssey House has gone beyond helping individuals beat drugs and alcohol. We help rebuild lives. There's more to recovery than just getting clean. We help individuals get healthy again, too, with medical and dental care, fitness programs, support for mental health and more. Individuals can stay with their children while in treatment, while learning new life skills, so they can stay together and repair other broken relationships in their lives. We provide educational and work skill trainings, outpatient services and available housing assistance, so individuals can step back into real life with a real future. If that sounds different than other treatment programs, you're right. Because Odyssey is where recovery gets real. In addition to competitive salaries, Odyssey House offers: A 35-hour work week (as opposed to a 40-hour work week) Vacation Plan and Holiday Schedule Life Insurance Medical Insurance (Two Plans) Dental and Vision Insurance Additional Insurance Coverages (hospitalization, accidental, critical illness coverage) Long-Term & Short-Term Disability Flexible Spending Account/Health Reimbursement Account 403(b) Plan Corporate Counseling Associates (CCA) EAP benefit Ability Assist Counseling Services (through The Hartford) Commuter Benefits Educational Assistance Programs Special shopping discounts through ADP Marketplace and PlumBenefits RUFit?! Fitness Program Pet Insurance Legal Assistance Optum Financial Service through ConnectYourCare Benefit Advocacy Center through Gallagher MAJOR FUNCTION: To provide effective and efficient advocacy service as part of the induction process including program interviews, ascertaining information and orientating prospective residents in the Odyssey House admissions process. SPECIFIC DUTIES & RESPONSIBILITIES: 1. Ensure potential inductions are serviced immediately in a professional and concerned manner. 2. Make sure all documents are included in new charts prepared prior to transfer. 3. Responsible for own active files making sure they are updated, accurate, secured and that all documents are recorded and filed correctly. 4. Submit reports as required 5. Counsel, screen, interview, and induct residents. 6. Obtain medical and psychiatric clearances when necessary. 7. Participate in outreach engagements. 8. Develop files on new inductions. 9. Coordinate individual inactive charts/closure. 10. Other projects and assignments as required. 11. Follow up scheduled interviews/inductions. REQUIREMENTS: EDUCATION/TRAINING AND EXPERIENCE KNOWLEDGE SKILLS AND ABILITIES. High School Diploma or equivalent with minimum of one year experience in a TC and/or admissions knowledge and experience. CASAC/CASAC-T Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.

* Job Type: Support Staff - Union * Bargaining Unit: Local 2110 * Regular/Temporary: Regular * Hours Per Week: 35 * Salary Range: $59,390 - $61,390 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary Reporting to the MA Program Director (PD) and working in close collaboration with the Associate and Assistant Directors (ADs), the Academic Coordinator provides comprehensive administrative and logistical support for the Mathematics of Finance Master's program (MAFN). The Academic Coordinator manages day-to-day operations involving faculty, students, and University partners to ensure the efficient functioning of this top-ranked graduate program. Serving as a central point of coordination, the role supports all facets of the program, including academic administration, events, admissions, student services, and career development, promoting a seamless and well-integrated experience for the MAFN community. The Department of Mathematics is a world-class center of discovery, collaboration, and innovation in the mathematical sciences. Home to distinguished faculty, researchers, and students, the department fosters a thriving intellectual community enriched by visiting scholars from around the globe. Research spans an extraordinary range of areas from Algebraic Geometry, Geometric Analysis, and Mathematical Physics to Number Theory, Probability & Financial Mathematics, and Topology, reflecting the department's deep commitment to both foundational theory and emerging frontiers to train the next generation of mathematical leaders, positioning Columbia University at the forefront of mathematical thought and global scholarship. Responsibilities Student Coordination * Serve as the first point of contact for student inquiries, providing guidance and triage support on academic and career-related matters. * Advise students on course registration processes and policies, including course approvals, mandatory requirements, cross-registration, and waiver procedures. * Collaborate with the Program Director and Associate/Assistant Directors to develop and implement a comprehensive communication plan, ensuring timely dissemination of academic calendars, newsletters, key dates, and updates on departmental and University policies. * Assist with student graduation clearances, ensuring compliance with all academic and administrative requirements. * Provide administrative support for the implementation and coordination of the GSAS BA/MA option. General administration * Provide logistical support for faculty, including classroom setup and equipment maintenance. * Manage updates and content editing for the MAFN program website. * Coordinate speaker visits for the Practitioners' Seminar in collaboration with the Program Director. * Maintain and update student and alumni databases, including advising notes and Mailchimp contact lists. * Assist the Program Director and Associate/Assistant Directors with generating and formatting reports from program databases, such as academic audits, registration summaries, and graduation clearances. * Manage the program's Purchasing Card, including monthly reconciliations and ensuring full compliance with university purchasing policies and procedures. * Serve as a liaison with university offices and departments, such as the Registrar and GSAS, to support program operations. * Maintain and organize the program's digital records and shared drives (e.g., Dropbox, Google Drive). Event Planning and Support * Collaborate with the Program and Associate/Assistant Directors to initiate and manage event-related purchasing and vendor coordination. * Provide comprehensive administrative and logistical support for both in-person and virtual events. * Support the planning, logistics, and execution of major annual events, including Orientation, Graduation, Alumni Roundtables, and the Alumni Networking Dinner, with attendance required for select evening events. Career Development/Alumni * Support the recruitment efforts of prospective employers seeking to hire current MA students and alumni by drafting job postings and assisting with the coordination and collection of application materials. * Provide administrative coordination for the Alumni Mentorship Program, including communication, scheduling, and record maintenance. * Maintain and update the program's LinkedIn page to engage alumni and foster connections with employers and industry partners. Admissions * Assist the Program and Associate/Assistant Directors in coordinating and managing the administrative components of the admissions process. * Serve as the first point of contact for prospective student inquiries, ensuring timely and professional responses, and escalate complex or urgent matters to the Program or Associate/Assistant Directors as appropriate. Minimum Qualifications * High School Diploma and 3 years of related experience. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.

Posting Number S403P Job Title Admissions Advisor, SL-3 Application Deadline 02/08/2026 Department Admissions FT - PT Full Time Part-time % Minimum Salary $57151 + $4000 (location pay) Maximum Salary $57151 + $4000 (location pay) Description Reporting to the Assistant Director of Admissions, the Admissions Counselor represents Purchase College to prospective first-year, transfer, and graduate students, their families, counselors, and the general public. The counselor develops and implements strategic recruitment plans for assigned student populations and territories, actively engages prospective students through events, school visits, presentations, and information sessions, and provides personalized guidance throughout the admissions process. The successful candidate demonstrates professionalism, superior customer service and communication skills, and a commitment to supporting the College's mission. The counselor also creates and manages communications and social media content, evaluates enrollment data to guide outreach strategies, and collaborates on various recruitment initiatives. Qualifications Required: Bachelor's degree. Strong customer service skills and a commitment to student success. Superior communication skills (spoken, written, group, and individual). Excellent organizational skills and attention to detail. Strong analytical skills and ability to make independent, data-informed decisions. Proficiency with Microsoft Office Suite. Ability to work independently and collaboratively within a team environment. Preferred: Experience in higher education administration, admissions, or student services. Experience advising or recruiting undergraduate and/or transfer students. Experience using Slate or other admissions CRM systems. Experience using BANNER. Bilingual in Spanish (strongly preferred). Candidates must attach the following documents to their online application: resume, cover letter, and a document containing the names and contact information for three (3) professional references (upload as list of references). Special Note About Purchase College, SUNY A top 10 public school, according to U.S. News & World Report, Purchase College, part of the State University of New York (SUNY) system, was founded in 1967 by Governor Nelson Rockefeller. His aspiration for Purchase was to create a dynamic campus that combined conservatory training in the visual and performing arts with programs in the liberal arts and sciences, in order to inspire an appreciation for both intellectual and artistic talents in all students. Today, Purchase College, SUNY is a community of students, faculty, and friends where open-minded engagement with the creative process leads to a lifetime of intellectual growth and professional opportunity. For more information about the college, visit Purchase College. Benefits - * Health, dental, and vision benefits are available to eligible employees after a 28-day waiting period. More information regarding other benefits such as generous paid time off, tuition assistance, and retirement systems can be found on SUNY's Benefit Summaries website. * Purchase College is a qualifying government employer allowing eligible employees to participate in the Public Service Loan Forgiveness program. * Access to the NAEYC-accredited, on-campus child care at The Children's Center. * Discounted access to the world-class Performing Arts Center, free admission to the Neuberger Museum of Art, and free access to the athletic facilities. * Other benefits include business-casual dress and an opportunity to telecommute (dependent on job function and operational need). For detailed information on some of the College's employee benefits, visit the College's Human Resources/Benefits website. Nondiscrimination Policy - Purchase College is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to service, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the Purchase community (including vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. To view the entire policy, please visit the following website: Purchase College Human Resources Policies and Procedures website. Women, minorities, and individuals with disabilities are encouraged to apply. Purchase College is an AA/EEO employer. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and the availability regarding the University's current campus security policies. Purchase College's Annual Security Report is available at Purchase College NYS University Police Website. Date to be Filled 03/01/2026

The Long Island University College of Veterinary Medicine (LIU-CVM) invites applications for the position of Academic Affairs Coordinator (AAAC). The AAC will report to Associate Dean of Academic Affairs (ADAA)_. The AAC will work with the ADAA and others in the office in facilitating the oversight, planning, and scheduling of academic programs at LIU-CVM and perform other duties as assigned. Job Responsibilities * Ensure the policies and procedures established by LIU-CVM are fully implemented regarding the academic program. * Works collaboratively with others in the Academic Affairs area * Assist with communication of relevant information to * Assist with the management of the department operations and * Assist with student registration. * Perform student scheduling. * Monitor, organize, and maintain student and faculty files/documents. * Assist in Scheduling student learning experiences of clinical clerkships in year 4. * Interact effectively with diverse students, faculty, staff and resolve issues. * Communicate policies, procedures and practices to faculty, students, university personnel and others. * Maintain databases to gather data, compile statistics, and generate reports. * Oversee and manage additional support staff, as assigned. * Provide support in documenting accreditation information. * Other duties as assigned. Job Skills & Qualifications * Work experience and familiarity with the veterinary medical profession. * Strong people skills including communication and emotional intelligence * Solutions-oriented and problem solving * Discretion and professionalism in management of sensitive personal and college materials * CVT/LVT/RVT or MSc credentials will strengthen the position application, which are desired but are not essential. * Proficiency in the use of excel, word, OneDrive, and various software programs (i.e., Evalue) LIU is an equal opportunity employer. LIU is committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our academic community. LIU encourages applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.

Help Others to ASPIRE HIGHER ! When a group of families came together in 1957 to find services for their children with developmental disabilities, ACLD was born. Today, we are a leading not-for-profit agency employing 1200+ staff and providing over 70 program sites in Nassau and Suffolk. ACLD assists children, teens and adults in reaching the highest level of independence with the freedom to ASPIRE HIGHER in their hopes, dreams and accomplishments. We are currently seeking a few exceptional people who have a passion to create a meaningful impact in the lives of the amazing people we support. Primary Purpose of Job Supervise Employment Programs and oversee daily program issues to ensure quality service provisions. Requirements Bachelor's degree in Rehabilitation, Psychology, Education or related field required; Master's degree in Rehabilitation, Psychology, Education or related field preferred. One year of progressively responsible experience in rehabilitation or related field preferred. Knowledge of Adult Career and Continuing Education Services-Vocational Rehabilitation (ACCES-VR) and Office for People with Developmental Disabilities (OPWDD) delivery system. One year supervisory experience preferred. Clean, valid NYS driver's license. Excellent verbal and written communication skills including the ability to coach and counsel, interpret and advise, and develop and present to professional forums. Substantial reasoning skills required including the ability to deal with a variety of abstract and concrete issues simultaneously; to apply principles of logic or theoretical thinking to a wide range of intellectual and practical problems. Proficient in Microsoft Office Products. Essential Functions Provide regular supervision to assigned Vocational staff. Ensure provision of service in compliance with all internal and regulatory quality assurance and corporate compliance standards. Participate in the development of new Vocational program initiatives. Provide training to staff regarding ACCES/OPWDD/School District Regulations, Intake Assessment Procedures and other pertinent topic areas. Review Developmental Disabilities Profiles (DDP's), case notes and monthlies to ensure they are accurate and timely. Ensure procedure for securing billing and related documentation is followed. Depending on department needs, responsible for all vocational coverage on an as needed basis. Participate in Quality Assurance reviews. Other duties as assigned. Additional Essential Functions - Supporting OPWDD Coordination of sound service provisions as it relates to an individual specifically. Regular review of billing documentation via Medisked. Monitor implementation of internal Individualized Service Plan/Supported Employment Plan (ISP/SEMP) plan tracking system to ensure acquisition of accurate documentation. Conduct site visits and complete observational assessments in order to assist staff with technique, resources and determine continued needs for the individual. Conduct individual meetings with persons we support, Family/residential providers to determine interests, skills and concerns about employment. Conduct or review observational and/or situational assessments. Educate persons we support and families to further provide education and advocacy on their behalf to employers and members of the community. Provide assistance with benefits and entitlements as needed. Additional Essential Functions - Supporting ACCES Assessment of vocational skills for persons we support which include conducting individual meetings with persons we support, family, residential providers to determine interests, skills and concerns about employment and conduct or review observational and/or situational assessments. Coordinate Vocational referrals by completing intakes, eligibility documentation, preparing summary of individual intakes, in addition to making recommendations. Oversee the intake process for all Vocational Service Applicants. Determine appropriateness of referral; track acquisition and review of supporting documentation; assess and recommend appropriate vocational services. Organize and assign travel training through mobility services. Provide program tours to potential applicants and their advocates. Provide short term benefit advisement to new referrals. Manage Pre-ets intakes and referrals Deliver Pre-ets services in school districts as well as community based work sites Liaison with other departments/programs as related to Vocational Services. Vocational representation to the following committees: Day/Vocational Coordination, Residential/Vocational Coordination and Residential Intake. Participate in the development of new Vocational program initiatives. Maintain contact with applicable government agencies and comply with all Developmental Disabilities Service Organization (DDSO) and ACCES reporting requirements as they relate to persons we support information. Coordinate Job Development Activities, i.e., canvas potential employers, develop resumes for program participants, counsel on job readiness, arrange interviews and accompany participants to interview, maintain and follow-up with employers after interviews. Record all contact made to each employer. Assist in assuring compliance with internal regulatory quality assurance and corporate compliance standards and track the submission of OPWDD eligibility and receipt of ACCES referral and authorization of service. Maintain the operation and ensure the input of Vocational Service data into the agency-wide database. Maintain contact with persons, families and other service providers to ensure all documentation is collected and timely services commence. Additional Essential Functions - Supporting School District Contracts Coordinate with school districts to refer students for internships Develop internships and match staffing Facilitate billing for school district Conduct observation, review documentation and prepare summaries for school districts Supervise Job Coaches assigned to the students Apply online at ************ or text us for more information at ************. An EOE m/f/d/v

We are seeking an Academic Specialist/Coordinator who reports to the Director of Developmental Mathematics and is responsible for overseeing the day-to-day operations of the Mathematics Learning Center. This position falls under the supervision of the Academic Deans and is a twelve (12) month in person full-time position. In addition to teaching, the Academic Specialist/Coordinator promotes and ensures the success of the Mathematics Learning Center (MLC) and provides support to students, tutors, and faculty. This is a full-time, administrative position. Example of Essential Functions: Provides up to 12 credit hours of instruction per week. These hours can be any combination of lecture, laboratory, or field experiences. Participates in curriculum development planning and program assessment projects. Assists in the administration of grant activities (if any), assist with curriculum and assessment of project within grants. Integrate modern technology and instructional tools effectively in the classroom. Utilizes data informed strategies to support student success. Conducts meeting as necessary for effective function of the program. Participates in the College Governance Process as appropriate. Attends professional development activities on and off campus. Participates in all commencement events and other institutional ceremonies and events. Supports student learning by maintaining regular office hours. Performs other related duties as assigned by the Director of Developmental Mathematics and/or Dean. Example of Specific Functions: Conduct meetings with tutors as necessary for effective function of the MLC. Assist Director of Developmental Mathematics (DDM) with interviewing, hiring, and training professional and peer tutors to ensure high-quality tutoring services in developmental and college level mathematics. Maintain records on the usage of the MLC and communicate specific needs regarding students or identify patterns with classes with DDM in a timely manner (at least monthly). Provide an annual report on the overall usage and other developments to the DDM. Attend Mathematics Department meetings and report on issues and needs as related to the MLC. Provide backup tutoring when professional and peer tutors are busy or unable to assist students. Coordinate with the DDM to develop, review, and improve syllabi and curriculum for the Developmental Mathematics courses. Deliver high-quality instruction in improved/updated courses. Market and promote the Mathematics Learning Center across the PCCC campuses. Participate and assist within program evaluation. Collaborate with other tutoring centers on campus and other special programs (e.g., TRIO, EOF, STEM TRACS) with information about the MLC and provide outreach to students referred to the MLC through advising. Qualifications : Master's degree in mathematics education or a closely related field (such as mathematics with a strong background in education, or education with a strong background in mathematics). Excellent interpersonal, organizational, and communication skills. Ability to work both independently and as part of a team. Secondary or college-level teaching experience. Managerial experience. The completion of a background check will be required for the selected candidate. Compensation: Salary is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The starting salary for this position is $65,000. Benefits: PCCC offers a variety of benefits which include: Excellent New Jersey State health insurance plans Dental Plan options 100% covered by employer Retirement systems through New Jersey State Tuition waivers for PCCC courses for employees and eligible dependents, per terms of the relevant labor contract (Some fees may still apply.) Tuition reimbursement for all full-time employees, excluding grant-funded positions, per terms of the relevant labor contract Short-term disability providing up to 26 weeks of paid leave, per terms of carrier (excluded for faculty and grant-funded positions) Paid Holidays Vacation, Sick, Personal, and Floating Holiday hours (*Prorated based on hire date) Vacation Sick Personal Floating Holiday Administrators 154 hours 105 hours 28 hours 14 hours The college also offers optional programs such as: Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance. Commuter Benefits : Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses. Flexible Spending Account allows employee to contribute pre-tax dollars to use for eligible out-of-pocket medical and dependent care expenses. Supplemental insurance provides cash benefits to assist with out-of-pocket expenses when hurt or sick. Voluntary Annuity Programs: Additional contributions to retirement account

Doral Health & Wellness is a trusted multi-specialty healthcare organization serving diverse communities across New York State. Our mission is to provide compassionate, integrated, and patient-focused care-particularly for individuals living with chronic medical, behavioral health, and developmental conditions. As a New York State-designated Health Home provider, we are expanding our Care Management team to strengthen support for Medicaid members. Position Overview We are seeking a dedicated Health Home Care Manager (Spanish-speaking) to join our growing team. The care manager will play a critical role in coordinating person-centered services for Medicaid-enrolled clients with chronic medical, behavioral health, or substance use needs. This is a hybrid role that combines office-based work with in-person community and home visits across NYC boroughs. Compensation & Benefits Salary: up to $55,000 annually, depending on experience Health, Dental & Vision Insurance 401(k) Retirement Plan Paid Time Off (PTO), sick leave, and holidays Life & Disability Insurance Hybrid work flexibility (remote, office, and field) Supportive, mission-driven team environment Professional development and training opportunities Key Responsibilities Serve as the primary care manager and advocate for clients by completing initial and ongoing assessments to guide individualized care planning. Coordinate medical, behavioral health, substance use, and social support services as part of the case manager role. Help clients navigate healthcare systems, secure housing, schedule appointments, and access benefits. Encourage client self-management of health and wellness. Accurately document all care activities in electronic health records (EHR). Collaborate with families, providers, and community partners to enhance client well-being. Adhere to NYS Health Home quality standards and compliance requirements. Qualifications (per NYS DOH requirements) Bachelor's degree in health or human services + 2 years of relevant experience, or Master's degree in health or human services + 1 year of relevant experience, or Licensed Registered Nurse (RN) + 2 years of relevant experience. Additional Requirements: Experience with Medicaid populations, chronic conditions, and social determinants of health. Strong communication, organizational, and case management skills. Proficiency in Microsoft Office and EHR systems. Ability to travel across NYC for community and home visits. Bilingual in Spanish is preferred. Why Join Doral? At Doral Health & Wellness, you'll be part of a mission-driven team of care managers and healthcare professionals committed to improving access and outcomes for underserved communities. We value cultural humility, collaboration, and meaningful engagement with the populations we serve. If you are a compassionate case manager fluent in Spanish and passionate about helping others, apply today and grow your career with Doral Health & Wellness.

The Citadel at Bronx Garden Rehabilitation & Nursing Center is currently seeking for a Medicaid Coordinator Full time Day shift (9am-5pm) to join our dynamic organization. Please email your resumes and Human Resources Department will contact you. JOB DUTIES: Include but are not limited to: Financial Interview for Medicaid application process Attend weekly department meetings to identify potential Medicaid application recipients Discuss with Private Pay residents' financial option in a timely manner Attend Monthly Aging meetings Educate residents and families about income payments/NAMI in a timely manner Having resident/family/POA sign authorization and order all documents related to the Medicaid application Filing Medicaid application/conversion through MEDS system Yearly Medicaid re-certifications Follow up and correspond with local HRA Handle all rejected, deferred applications in a timely manner File Fair Hearing and attend if necessary Identify budget discrepancies and correct when necessary Assist with enrollments/dis enrollments HMO/MLTC Collect private/NAMI payments as necessary Apply for Representative Payee as necessary Submit Social Security Annual report Guardianship petitions when necessary Other duties as needed to ensure department operates at its maximum QUALIFICATIONS: EDUCATION / EXPERIENCE: A Bachelor's degree in Human Services, Finance or related field 3 years of experience in Medicaid/Finance services Bilingual preferred but not necessary Bronx Gardens Rehabilitation and Nursing Center is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Medicaid Eligibility / Authorization Coordinator REPORTS TO: Controller At Sunshine Homecare Services, we believe access to quality care begins with compassion, accuracy, and advocacy. We are seeking a dedicated Medicaid Eligibility / Authorization Coordinator who is passionate about supporting patients and families by ensuring uninterrupted insurance coverage and timely authorizations. This role is vital to our mission, serving as a key liaison between patients, families, payers, and internal teams. The Coordinator ensures that eligibility, authorizations, and compliance requirements are met so our clients can receive care without delay across all Sunshine Homecare agencies. QUALIFICATIONS Bachelor's Degree with 3-5 years of experience in Medicaid eligibility and authorization management within a healthcare setting, including acquiring and maintaining authorizations for Medicaid and other insurance plans. Knowledge of NHTD and TBI program requirements and regulations is a plus. Experience working directly with patients, family members, service coordinators, Medicaid representatives, and insurance companies. Ability to read, write, and comprehend instructions, short correspondence, and memos; ability to draft professional written communications. Strong verbal communication skills, with the ability to effectively present information in one-on-one and small-group settings. Proficiency in office equipment and computer applications, including Microsoft Word and Excel. Strong organizational, interpersonal, and time-management skills. Ability to apply common-sense reasoning to carry out instructions and resolve routine issues. Ability to manage standardized processes with occasional variables in a fast-paced environment. CONTACTS External Contacts: Patients and patient families Service coordinators Medicaid representatives Insurance companies Outside billing vendors Internal Contacts: Administrative staff Intake team Finance department EQUIPMENT USED Computer Telephone Copier Fax machine SPECIFIC DUTIES AND RESPONSIBILITIES (ADA ESSENTIAL FUNCTIONS) In compliance with the Americans with Disabilities Act (ADA), essential job functions are identified below. A duty is considered essential if the position exists to perform that duty, requires specialized skills, or can only be performed by a limited number of employees. ☒ Confirm patient insurance coverage and eligibility for services prior to admission and before services are rendered. ☒ Obtain initial and ongoing authorizations from Medicaid and insurance companies, ensuring all required documentation is submitted accurately and timely. ☒ Serve as a liaison between patients, families, insurance representatives, service coordinators, and clinical staff to facilitate the authorization process and resolve issues. ☒ Gather and submit all required documentation for patients enrolled in NHTD and TBI programs. ☒ Track patient eligibility status and ensure continuous enrollment to prevent service interruptions. ☒ Submit required documentation to Medicaid for fee-for-service patients, including pediatric cases. ☒ Develop and maintain a tracking system for expiring authorizations, reviewing weekly to prevent lapses that may result in non-payment. ☒ Follow up on outstanding authorization requests to ensure timely determinations and continuity of care. ☒ Provide clear information and support to patients and families regarding insurance coverage and authorization processes, promoting a positive patient experience. ☒ Maintain accurate and compliant records of all authorization requests, approvals, and denials in accordance with regulatory and internal policies. ☒ Perform other duties as assigned by the Controller. CUSTOMER SERVICE & INTERPERSONAL SKILLS Assists team members as needed Demonstrates cooperation and professionalism with patients, families, supervisors, and colleagues Maintains a friendly, respectful, and professional work environment Accepts constructive feedback and adjusts performance accordingly Uses established communication channels effectively Respects individuals and seeks assistance appropriately when needed SPECIALIZED SKILLS & TECHNICAL COMPETENCIES Proficiency in ePACES and electronic eligibility systems Experience with HHA Exchange preferred Strong telephone and customer service skills Word processing and spreadsheet management Accurate data entry skills PHYSICAL DEMANDS The physical demands described below are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. ☒ Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible force frequently. This position involves prolonged periods of sitting and extended computer use. ADDITIONAL INFORMATION Essential job duties listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the task responsibilities and requirements of the position. Employees may be required to perform other job-related assignments as requested. Sunshine Homecare Services is an equal opportunity employer. Sunshine Homecare Services is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Joanne DiBiasi of Human Resources at ************** Ext 2213 Sunshine Homecare complies with all applicable federal, state, and local laws regarding background checks, including the Fair Credit Reporting Act (FCRA). We will obtain your written consent before conducting any background check and will provide you with a copy of the report, if requested. We are committed to complying with all applicable laws and regulations regarding background checks. We will obtain your written consent before conducting any background check and will ensure that the information obtained is used in a fair and lawful manner.