Service coordinator jobs in Philadelphia, PA - 614 jobs

Job Title: Legal Intake Agent Job Type: Temp-to-perm (60-90 days, convert to perm if successful). Shifts available: 4 openings... Sat thru Wed - 8am-4pm - Thurs and Fri off Wed thru Sun - 8am-4pm - Mon and Tues off Sat thru Wed - 4pm-12am - Thurs and Fri off Mon thru Fri - 4pm-12am - off Sat and Sun Keys to the role: Great Entry Level role with a major Law Firm! Recent bachelor degree grads are encouraged to apply Growth path Growth & Leadership Path... there is an opportunity to move into leadership roles, such as Legal Assistant or Doc Valuation (typically within 1-3 years). Prefer candidates interested in evolving into leadership positions after 6-8 months. Overview: Are you passionate about helping others and providing exceptional service? A leading law firm in mass tort and class-action litigation, is seeking dedicated Intake Center Agents to join our team. As an Intake Center Agent, you'll be the first point of contact for potential clients, delivering a welcoming and supportive experience. This role offers growth opportunities to advance into leadership positions or explore new roles within the firm. If you're detail-oriented, compassionate, and thrive in a fast-paced environment, we'd love to hear from you. Client Interaction: Answer inbound calls and address client inquiries with empathy and professionalism. Make outbound calls to follow up on potential client leads, ensuring prompt and accurate responses. Prioritize inbound calls and new intakes, adhering to protocols for timely and effective service. Information Gathering & Documentation: Collect detailed information from clients, following specific intake guidelines. Accurately document call details, including client needs and relevant information, in the system. Ensure thorough and precise data entry to support the legal intake process. Support & Service Quality: Provide clients with a positive and informative experience, addressing any questions or concerns. Communicate important information about our services and assist clients in understanding the process. Respond to client feedback and requests with a commitment to maintaining high satisfaction levels. Adherence to Protocols: Follow all call scripts and protocols for consistency and quality. Work with the leadership team to improve call handling techniques and continuously enhance service. Qualifications: Associate or bachelor's degree preferred, High school diploma or equivalent required College grads preferred; strong communicators adept in sensitive situations. Go-getter, growth-oriented, ambitious, with leadership potential. Interest in the legal field is a plus Call center or customer service experience is preferred but not mandatory. Reliable transportation Strong verbal communication and active listening skills. Ability to work in a fast-paced, high-volume environment. Basic knowledge of legal terminology is a plus, but not required. Excellent organizational skills and attention to detail. Ability to handle sensitive and confidential information with discretion. Proficiency in Microsoft Office and case management software (Salesforce) preferred.

Education Program Coordinator at Boiron USA Fully in Office 9am-5pm Must be able to commute to Newtown Square, PA What does Boiron Do? For over 85 years, Boiron has been dedicated to providing families with the purest medicines made from the earth's best resources. As a leader in the natural health and wellness space, Boiron offers solutions for common ailments such as cold, allergies, heartburn, muscle soreness and many more. You can find Boiron products in top retailers nationwide. What would you be doing as a Education Program Coordinator? The Education Program Coordinator supports the delivery of our homeopathic training programs by serving as the primary point of contact for students, prospective learners, faculty, and recruiting representatives. This role oversees the day-to-day operations, including student enrollment, scheduling, payment tracking, learning platform management, and communication. The ideal candidate is highly organized, detail oriented, proactive, and committed to delivering an excellent student experience from first inquiry through completion and certification. But what does this role really do? Promote, coordinate, and schedule the teaching of homeopathy and program events for the North American division of the CEDH. Manage and track student's enrollment from initial inquiry through onboarding. Track students progress throughout the program and follow up to support completion and exam readiness. Maintain operational duties including finance, bookkeeping, and budget proposals. Respond promptly to questions about enrollment, program requirements, timelines, and policies. Upload and enroll students into LMS platform. Monitor participant engagement, troubleshoot access issues, and ensure course materials are up to date. Generate LMS-based progress reports as needed. Communicate with corporate headquarters to align educational efforts pertaining to CEDH. Use sales techniques and skills to influence medical providers to register for CEDH training. Responsible for leading projects with digital team. Projects include web site updates, on-demand trainings, and digital marketing strategies. Identify key opinion leaders and take active role in their development. Partner with design team to review marketing materials and educational tools that promote education training. Participate in professional shows and attend weekend trainings to facilitate professional relationships. Coordinate with medical consultants and instructors for teaching events and meetings at various locations, such as workshops and practical introduction presentations. Act as customer service support for students. Administrative duties to include data entry and monthly reporting. Communicate to the medical team proper plan of action for doctor inquiries, registrations, and trainings. Train medical consultants on education division. Conduct student surveys and act based on results. Oversee digital presence on social media platforms including Twitter, Facebook, Instagram and LinkedIn by posting updates as it pertains to the education division. Assist in the coordination of annual faculty meeting. Other duties as assigned You would be a great fit if you have the following... BA/BS in Education, Business Administration, or equivalent experience preferred. 2-3 years of experience in administration, or program coordination. Computer Proficiency - experienced with developing and presenting data in spreadsheets and word processing (MS Excel, Word, and PowerPoint) Strong written and verbal communication skills. High attention to detail, ability to multitask, and expertise in managing multiple projects under tight deadlines. Valid driver's license Ability to travel domestic (primarily) and international (occasionally) locations. Must be available to work some weekends.

Joining Redeemer Health means becoming part of an inclusive, supportive team where your professional growth is valued. Our strength comes from bringing different perspectives and talent to our workforce, spanning PA & NJ. We offer programs that set up new team members for long-term success including education assistance, scholarships, and career training. With medical and dental coverage, access to childcare & fitness facilities on campus, investment in your retirement, and community events, your career at Redeemer is more than a job. You'll discover a commitment to quality care in a safe environment and a foundation from which you can provide and receive personalized attention. We look forward to being a part of your professional journey. We invite you to apply today. SUMMARY OF JOB: The Program Coordinator is responsible for the operational oversight of the 340B Drug Pricing Program ensuring compliance, audit readiness, and financial performance support. In addition, the Program Coordinator provides training and education to employees working with the 340B Program. CONNECTING TO MISSION: All individuals within the scope of their position are responsible to perform their job in light of the Mission and Values of the Health System. Regardless of position, every job contributes to the challenge of providing health care. There is an ongoing responsibility for ensuring that the values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship and Collaboration are present in our interactions with one another and in the service we provide. RECRUITMENT REQUIREMENTS: Bachelor's degree in business or health related field, or, equivalent combination of education and experience in lieu of Bachelor's degree Three (3) years of experience overseeing a 340B contract pharmacy program in an acute care hospital setting Experience in retail and/or hospital revenue cycle processes related to drug purchasing, billing and reimbursement preferred Excellent interpersonal skills to collaborate with internal and external stakeholders including ability to present complex data and to provide training/education to employees working with the 340B program Proven analytical, organizational and project management skills Ability to prioritize and manage multiple responsibilities Proficient computer skills in Microsoft Office, EMRs and pharmacy purchasing systems LICENSE AND REGULATORY REQUIREMENTS: Apexus 340B certification Certified Pharmacy Tech (CPhT) in Pennsylvania Redeemer Health is an equal opportunity employer. We prohibit discrimination in employment due to race, color, gender, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, disability veteran status or any other protected classification required by law.

The Engagement Coordinator plays a critical role in the day-to-day functions of the Student Engagement Office. This person may handle multiple responsibilities simultaneously, work independently in a fast-paced work environment, and maintain a positive attitude throughout the day. They may also manage night life events and functions of the Student Engagement Office If you love the events on campus that the SEO houses including off campus trips to UC After Dark, this is a job for you. You will be involved with the planning of events on campus, and in charge of running events yourself throughout the semester. The Engagement Coordinator provides creative and fun new ways to engage the Ursinus Community. Responsibilities: Complete day-to-day administrative task that includes, but is not limited to, checking the SE email, updating inventory, and answering the SE Phone. Create and post fun and exciting flyers for upcoming events. Manage the Student Engagement Instagram with engaging posts and stories. Coordinate the collection of contact information and payments for events that require pre-registration such as off-campus Road Trips. Ensure the Student Engagement Suite and Closet are tidy, coordinating with SE Staff if a facility or cleaning request needs to be submitted. Work well with other Engagement Coordinators to plan events for the UC community. Be welcoming and engaging to people entering the Student Engagement Office. Answer questions related to Student Engagement processes such as starting a club, event space approvals, and fundraising. The Benefits of being an Engagement Coordinator Have an influence on the events happening through Student Engagement. Take the lead on signature Student Engagement Events like Bingo, Trivia, Dances, Crafts nights and more! Learn best practices for event planning and budgeting. Strengthen your communication, relationship building, problem solving, time management, public speaking, and critical thinking skills. Participate in multiple teambuilding experiences with the Student Engagement Staff and co-engagement coordinators. Meet and connect with campus leaders from different departments to build professional relationships. Gain a better understanding of Ursinus College and its organizational structure. Network with various College faculty, staff, and administrators. Receive Exclusive swag. Opportunity to develop stronger friendships and connections with peers. Further develop professional and personal skills that can aid in an individual's growth. Opportunity to get involved in Ursinus College as a campus leader and become a resource to incoming students. Flexible working hours in the office or through per-diem event sign ups. Requirements Must be a current full-time Ursinus College student. Must maintain a minimum cumulative grade point average of 2.5 or higher and be in good standing with the College. Must abide by all College policies. Must be able to participate in Engagement Coordinator Trainings. Must be able to attend all Student Engagement Staff Meetings. Be in-charge of at least 1-2 events through Student Engagement Other Duties: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Job responsibilities and activities may be modified or changed at any time with or without notice. Job descriptions will be audited periodically by the Ursinus Human Resources department to ensure they are up-to-date and reflect the essential responsibilities and duties of the job. Ursinus EEO Statement Ursinus is an EEO employer. Ursinus College does not discriminate on grounds of race, color, national origin, gender, sexual orientation, gender identity or expression, religion, age, creed, ancestry, veteran status, marital status, disability, or other classification protected by applicable law in the administration of any of its educational programs or activities or with respect to employment.

Visium Resources has been asked to identify qualified candidates for this Card Prototyping Coordinator position. This position is a fully onsite in Montgomeryville, PA and it is contract with an expected contract duration of expected to be a contract opportunity that has the potential to extend. Schedule: 2nd shift, M-F, 2:00 pm - 10:00 pm Position Summary: This position provides second shift support for the card prototyping team on the necessary task to produce customer samples. You will be working along with the team supporting the card sample manufacturing processes, from sheet form (printing) until the final product is assembled and is ready for shipping. We are looking for an agile and enthusiastic individual that can work under minimal supervision. Responsibilities: Among the key functions are: Coordinate directly with printing and NPI teams for the work from the previous shift carry over Act as back up to Specialist as needed Support the color correction for artwork designs Provide direction to the digital and silkscreen pressman on the work to be done Support the manual perforation process/ sheet collation process/ lab lamination & manual punching process Learn additional manual printing processes to run autonomously to support 2nd shift Use PDM and work with logistics to order materials Support the shipment of the samples Contribute to the new products qualification Ensure the proper housekeeping of the prototyping lab and shop floor Requirements: Minimum Requirements: Education: High school diploma or GED Basic Math and Reading Demonstrated technical ability with manual and machine work Customer-oriented and customer-focused Able to work autonomously and with minimal direction Team player Good communication skills Preferred Qualifications: Team Player with dynamic personality Basic Microsoft Excel & Word Prior experience in a card manufacturing setting is a plus

Job Title: Case Management Coordinator of Family & Perinatal Department: Direct Services Job Status: Full-Time, Monday through Friday 9:30am-5pm Classification: Non-Exempt, Salaried Reports To: Assistant Director of Client Services Effective Date : November 18, 2025 Job Summary: The Family and Perinatal Case Management Coordinator plays a vital role in supporting the delivery of high-quality services to families and individuals during the perinatal period. This position is responsible for providing clinical, administrative, and educational supervision to a team of up to seven case managers and/or direct service staff, ensuring consistent, compassionate, and effective care across programs. As part of the Coordinator team, this role also provides back-up administrative and clinical coverage for the direct service unit, maintaining continuity of care and operational stability. The Coordinator collaborates closely with the Assistant Director of Client Services - Housing and Perinatal program to support staff development, uphold service standards, and contribute to strategic planning and quality improvement initiatives. Essential Job Duties: Supervision and Quality Assurance Supervise case management staff and monitor the timeliness and quality of services provided. Provide clinical, administrative, and educational supervision for up to 5 case managers and/or direct service staff. Meet weekly with staff to review cases for thoroughness and compliance; complete supervisory notes and two chart reviews per case manager per week. Schedule and lead monthly group meetings to share agency updates and facilitate case reviews or educational presentations. Ensure staff maintain caseloads appropriate to their roles and meet performance measures (e.g., client contact, screenings, psychosocial, service plans). Implement verbal and written feedback for staff needing performance improvement and orient new hires per DS policy and procedure manual. Take a strengths-based approach to supervision, fostering growth and resilience. Client Services & Documentation Document all client-related interactions in the agency's client database. Ensure intake coverage on designated days and assign staff for intake support when necessary. Interface with other AIDS service providers to coordinate comprehensive client care. Program Support and Coordination Actively participate in Coordinator and Operations meetings to align on goals and strategies. Support staff in meeting the minimum requirement of 450 units of service per month; document and monitor unit production monthly. Consult with other departments and staff to ensure effective communication and collaboration. Assist in implementing and improving the case management system, including service provision, staff orientation, in-service training, and student placement. Take initiative in improving systems and tools, such as creating or modifying forms and assessments to meet evolving needs. May be responsible for managing all aspects of one or more program related initiatives. Offer back-up coverage for case managers and intake services as needed. Collaboration & Communication Interface with other AIDS service providers to coordinate comprehensive client care. Consult with internal resources to ensure effective communication and service integration. Coaching & Performance Management Provide ongoing coaching and feedback to assigned staff to support professional growth, skill development, and service excellence. Conduct formal performance management reviews in alignment with agency standards, including goal setting, progress evaluation, and documentation of outcomes. Use a strengths-based approach to identify opportunities for development and reinforce individual and team contributions. Collaborate with staff to address performance gaps, and celebrate achievements. Ensure performance reviews are timely, constructive, and aligned with organizational goals and values. Timesheet Oversight & Accuracy Review assigned staff timesheets regularly to ensure accuracy, completeness, and compliance with agency policies. Verify recorded hours against scheduled work. Review ADP's Time and Attendance dashboard and make adjustment(s) as needed. Ensure timely submission and approval of timesheets to support payroll and reporting processes. Knowledge, Skills and Abilities Proficient with principles and practices of case management, particularly in family/ perinatal, and HIV/AIDS-related services. Adapt to changing client and program needs with creativity and initiative. Thorough understanding of medical and psychosocial issues related to HIV infection, including trauma-informed and culturally responsive approaches. Proven ability to work effectively with diverse populations, including in critical and emergency situations. Knowledge of or willingness to learn Philadelphia's community resources, service providers, and systems of care. Knowledge of community resources and systems of care, including AIDS service organizations, public health, and behavioral health providers. Familiarity with applicable regulatory and documentation standards (e.g., HIPAA, Ryan White, Medicaid). Solid knowledge of the agency's policies, procedures, and performance metrics. Knowledgeable of Trauma-informed care, harm reduction, and culturally responsive service delivery. Possess supervisory and coaching skills, including performance management, providing feedback and know when to escalate staff concerns to the Assistant Director of Client Service - Housing and Perinatal. Lead with a strengths-based, supportive approach to staff supervision. Must be able to maintain confidentiality and professionalism in all interactions. Strong organizational and time management skills to balance supervision, documentation, and program coordination. Excellent analytical skills to review charts, monitor service quality, and interpret performance data. Effective meeting facilitation and group supervision techniques. Excellent written and verbal communication skills for internal coordination and external collaboration. Prioritize equity, inclusion, and client empowerment in service delivery. Familiarity with CaseWorthy or similar client management databases (e.g., CareWare, eClinicalWorks, Epic). Education and Experience Bachelor's degree in Social Work, Psychology, Public Health, Human Services, or a related field is required. Master's degree preferred, especially in Social Work (MSW), Counseling, or Public Health. Minimum of three (3) to five (5) years of experience in case management, clinical supervision, or direct service delivery within HIV/AIDS, perinatal health, or family services. Supervisory Responsibilities Case Managers and possibly other Direct Service staff Physical Demands Prolonged periods of sitting at a desk, standing, walking, bending and working on a computer. Use of hands to finger, handle or feel; reach with hands and arms; talk, hear and see. Occasionally this role is required to stoop, kneel or crouch. Able to lift occasionally up to 15-20 pounds. Ability to manage multiple tasks simultaneously in a fast-paced environment, including periods of high stress or emotional intensity related to client care. Working Environment Must be able to respond to critical or emergency situations with professionalism and composure. Must maintain confidentiality and comply with HIPAA and other privacy standards. Engage with a diverse team including case managers, healthcare providers, social workers and external agency representatives. May be exposed to hot or cold temperatures or noise levels that are distracting. Occasional evenings and weekends for outreach events or agency functions. Occasional local travel throughout Philadelphia to engage with clients. Disclaimer The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employee(s) with disabilities to perform the essential functions of their job, absent undue hardship. Furthermore, s typically change over time as requirements and employee skill levels change. Action Wellness retains the right to change or assign other duties to this position. Therefore, you are acknowledging to have read and understand the job description requirements, responsibilities and expectations set forth in this position description provided to you. You attest to be able to perform the essential job functions as outlined with or without a reasonable accommodation. No phone calls please. Salary range: $52k-57k

To convert customer inquiries into referrals by identifying their needs and matching our services to give the best fit solution, in line with State and agency standards. To make continuous follow-ups with necessary entities about a referral to ensure a productive outcome. To follow up on leads in order to determine validity and time scale for action with making referrals To resolve consumer complaints at the first point of contact, whenever possible. Constant communication via phone, email with applicants, caregivers, and staff members Aging With Comfort is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position. Job Specific Working Conditions: Student Staff Chester County Ministry Functions: Spiritual Development - “Following Jesus” includes prayer and spiritual disciplines, fellowship, growth and health and church relationships. Develop a yearly personal growth plan that fosters a vibrant spiritual life including time for solitude, retreat, reflection, prayer and a sincere commitment to understanding God's Word. Seek and maintain relationships and disciplines, in the context of active participation in a church community. Actively participate in the spiritual life of the Young Life community. Lead teams and individuals in spiritual development. Leadership Development - “Equipping leaders, committee and staff” includes key volunteer care, recruiting, team building and training, supervision and vision casting. Meet with your volunteer leaders and area leadership on a regular basis. Learn to recruit and train new leaders to build a leadership team that reflects the community. Model excellence in contact work, club, Campaigners and camping to other leaders. Attend and be involved with area leadership as assigned. Resource Development - “Fueling the ministry” includes events, major donor care, public relations (branding) and TDS team. Raise financial support as directed and maintain good donor care practices. Communicate ministry updates and progress to personal donor partners. Assist with camp fundraisers and attend occasional committee and adult functions as assigned. Direct Ministry - “Proclaiming and modeling” includes contact work, club, Campaigners and camp. Actively engage in all three levels of contact work. Participate in leadership with a team to conduct a Young Life club and Campaigners/discipleship ministry with excellence. Participate on a team to implement a summer and school-season camping strategy for a ministry. Potentially serve on summer staff or assigned staff at a Young Life property with input and direction from the area director. Ministry Support - “Taking care of business” includes accounting, administration, communication (internal), data management and strategic plan. Adhere to all Young Life policies and procedures and maintain professionalism concerning office hours, dress, conduct and time management. Learn to set yearly ministry and personal goals and objectives; review them on a regular basis. Assist in the office administration when necessary and assigned. Complete expense reports as necessary in a clear and timely fashion. Perform other duties as assigned and congruent with gifts, experience and area needs. Training: Missionwide Training None is required or recommended. Regional Training There is no missionwide regional-level training curriculum. At the regional director's prerogative, certain regional training events may be required. Area Training Work through job assignments under the supervision of the area director or assigned mentor (assignments may be adapted to fit individual needs and the area situation) Receive individualized training supervised by the area director designed to develop personal spiritual maturity and enhance personal character. Give particular focus to an individualized program to learn and gain competency in ministry skills (i.e. The 5 C's). Become familiar with area strategy and ministry health as assigned by the area director. Receive introduction to personal fund-raising principles, including familiarity with Basic Elements for Part-Time Staff Take advantage of Young Life discipleship experiences (e.g. summer staff, discipleship focus, adventure camping). Education: Pursuing a college degree. Qualifications Required For The Job: Proven relational skills with both kids and adults. Demonstrated verbal and written communication skills. Ability to maintain confidentiality.

Job Description School based case manager to work at various sites for teen mothers and fathers.Year round position, home visiting required.

The Community Outreach Specialist works with the Tax & Benefits Manager to raise awareness within the community and complete client intakes for Congreso's IRS certified VITA/TCE Tax Site. This position is responsible for educating and mobilizing the community to claim the Child Tax Credit and Earned Income Tax Credit. The Community Outreach Specialist conducts outreach activities, such as door-to-door community canvassing, presenting information at community events, and stationing information booths at high-traffic locations (i.e. libraries), as well as intake responsibilities, such as greeting Tax Site clients, managing appointments, preparing intake packets, etc. This seasonal part-time position works 15 to 25 hours per week during the tax season and may include weekend and/or evening hours. This position reports to the Tax & Benefits Manager. This is an Onsite position which also includes frequent travel to neighborhoods across Philadelphia. The Community Outreach Specialist applies the principles of the organization's signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee/client-focused experience that is appreciative of the unique strengths, values and needs that each individual brings; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to the role. Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency's mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below. Represents Congreso's mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work. Conducts outreach, in English and Spanish, to eligible participants through mail, resource tabling events, and door-to-door community canvassing. This position Prepares mailings and informational packets to send to eligible participants. Accurately records outreach efforts in Microsoft Excel, daily. Greets clients, manages scheduling, and completes client intake packets to ensure smooth operations at the Tax Site. Communicates daily with the Tax & Benefits Manager on progress and outcomes and responds effectively and proactively to program and organizational changes. Maintains confidentiality as indicated by agency and program policy and procedures. Provides administrative support functions for the program (i.e. copying, faxing, etc.). Competencies (Knowledge, Skills, and Abilities) All Staff Competencies Basic understanding of Congreso's mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services. Demonstrates knowledge and understanding of the community needs and demographics. Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service. Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements. Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines. Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure. Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals. Ability to effectively use standard office equipment, including a variety of common software programs such as Office365, UNIDAD, and other customized databases. Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor. Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment. Strong written and verbal communication skills including effective and respectful communication with individuals and groups. Bilingual (Spanish/English) written and verbal skills required . Supervisory Responsibilities: This position has no supervisory responsibilities. Minimum Experience, Education, and Qualifications Minimum Education: High school diploma or GED/HISET a plus; experience in lieu of education considered. Minimum Experience: 1-2 years' experience in an office or administrative setting a plus. Certification/License: VITA volunteer and intake/interview certifications are required and may be completed post-hire.

Status: Full-Time, Non-Exempt (hourly) The Community Outreach will be an advocate for veterans and their families, responsible for ensuring their accessibility to the program, especially those experiencing thoughts of suicide. This role will involve developing community partnerships, providing program information, and facilitating the application process. The ideal candidate will have experience working with behavioral health populations and a strong understanding of community resources. Essential Duties and Responsibilities: Coordinate outreach initiatives to find homeless veterans and their families; Facilitate the program application process, including referrals, document collection, and participant screening; Develop and maintain relationships with community partners; Maintain records of community asset maps, outreach trackers, and mileage logs; Conduct outreach initiatives to locate veterans; Provide presentations to community partners to promote public awareness of program goals; Attend all internal, external, and community meetings relevant to the position; Act as a liaison to health, social and civic services (e.g., hospitals, substance use programs); Maintain accurate and up-to-date records of client charts; Participate in weekly supervision; Act as a liaison to health, social and civic services (e.g., hospitals, substance use programs); Ensure the confidentiality of every client served by the SSG program. Minimum Qualifications: Minimum High School Diploma, bachelor's degree preferred; Knowledge of and connections with the social service (specifically housing/homeless) and non-profit sectors; Minimum two (2) years working in relevant community engagement and communications field, preferably working with programs dealing with poverty, 1 homelessness and personal development; Valid driver's license with a good driving record and insurance.

The Community Outreach Specialist works with the Tax & Benefits Manager to raise awareness within the community and complete client intakes for Congreso's IRS certified VITA/TCE Tax Site. This position is responsible for educating and mobilizing the community to claim the Child Tax Credit and Earned Income Tax Credit. The Community Outreach Specialist conducts outreach activities, such as door-to-door community canvassing, presenting information at community events, and stationing information booths at high-traffic locations (i.e. libraries), as well as intake responsibilities, such as greeting Tax Site clients, managing appointments, preparing intake packets, etc. This seasonal part-time position works 15 to 25 hours per week during the tax season and may include weekend and/or evening hours. This position reports to the Tax & Benefits Manager. This is an Onsite position which also includes frequent travel to neighborhoods across Philadelphia. The Community Outreach Specialist applies the principles of the organization's signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee/client-focused experience that is appreciative of the unique strengths, values and needs that each individual brings; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to the role. Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency's mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below. Represents Congreso's mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work. Conducts outreach, in English and Spanish, to eligible participants through mail, resource tabling events, and door-to-door community canvassing. This position Prepares mailings and informational packets to send to eligible participants. Accurately records outreach efforts in Microsoft Excel, daily. Greets clients, manages scheduling, and completes client intake packets to ensure smooth operations at the Tax Site. Communicates daily with the Tax & Benefits Manager on progress and outcomes and responds effectively and proactively to program and organizational changes. Maintains confidentiality as indicated by agency and program policy and procedures. Provides administrative support functions for the program (i.e. copying, faxing, etc.). Competencies (Knowledge, Skills, and Abilities) All Staff Competencies Basic understanding of Congreso's mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services. Demonstrates knowledge and understanding of the community needs and demographics. Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service. Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements. Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines. Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure. Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals. Ability to effectively use standard office equipment, including a variety of common software programs such as Office365, UNIDAD, and other customized databases. Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor. Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment. Strong written and verbal communication skills including effective and respectful communication with individuals and groups. Bilingual (Spanish/English) written and verbal skills required . Supervisory Responsibilities: This position has no supervisory responsibilities. Minimum Experience, Education, and Qualifications Minimum Education: High school diploma or GED/HISET a plus; experience in lieu of education considered. Minimum Experience: 1-2 years' experience in an office or administrative setting a plus. Certification/License: VITA volunteer and intake/interview certifications are required and may be completed post-hire.

We provide English as a Second Language (ESL) education to adult students and seek a hardworking, dynamic and dedicated individual to oversee our faculty curriculum and the program. Compensation is $38,000-$45,000 (salary commensurate with education and experience). Job Description Our classes are organized, energetic, and deliver a well-rounded ESL curriculum to our students. Candidate must possess experience, enthusiasm, and a dedication to an ESL education. Candidates will be expected to both work independently and to be part of the team of faculty at our school. The person must be a self-starter and able to prioritize and to handle multiple tasks concurrently. Experience with curriculum development and alignment is a plus. Candidate must be able to work on a schedule and complete assignments by a deadline. Please email your resume, desired start date, and expected compensation requirement. Qualifications • Master's degree or higher in Education, TESOL, or related fields. If Master's degree is not in ESL or a closely related field, such as applied linguistics or foreign language pedagogy, candidate must have specific knowledge base that includes , at a minimum, the following subject matter: language teaching methodology, the nature of language/languages, the structure of English, second language acquisition, intercultural communication, practicum experience. • Experience in teaching English as a Second Language required. • Management experience a plus. • Experience in teaching overseas a plus. • Strong written and communication skills required. • Ability to implement, lead, and manage the program, curriculum, staff, policy and procedural changes. • Experience with curriculum development a plus. • Ability to work independently and as a part of a team. • Ability to use a computer and MS Office applications required. Additional Information All your information will be kept confidential according to EEO guidelines.

We provide English as a Second Language (ESL) education to adult students and seek a hardworking, dynamic and dedicated individual to oversee our faculty curriculum and the program. Compensation is $38,000-$45,000 (salary commensurate with education and experience). Job Description Our classes are organized, energetic, and deliver a well-rounded ESL curriculum to our students. Candidate must possess experience, enthusiasm, and a dedication to an ESL education. Candidates will be expected to both work independently and to be part of the team of faculty at our school. The person must be a self-starter and able to prioritize and to handle multiple tasks concurrently. Experience with curriculum development and alignment is a plus. Candidate must be able to work on a schedule and complete assignments by a deadline. Please email your resume, desired start date, and expected compensation requirement. Qualifications • Master's degree or higher in Education, TESOL, or related fields. If Master's degree is not in ESL or a closely related field, such as applied linguistics or foreign language pedagogy, candidate must have specific knowledge base that includes , at a minimum, the following subject matter: language teaching methodology, the nature of language/languages, the structure of English, second language acquisition, intercultural communication, practicum experience. • Experience in teaching English as a Second Language required. • Management experience a plus. • Experience in teaching overseas a plus. • Strong written and communication skills required. • Ability to implement, lead, and manage the program, curriculum, staff, policy and procedural changes. • Experience with curriculum development a plus. • Ability to work independently and as a part of a team. • Ability to use a computer and MS Office applications required. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description SOCIAL SERVICE COORDINATOR (F/T) The Social Service Coordinator oversees social services at Bethesda Project's Supportive Housing Program and is responsible for training and supporting Case Managers in cooperation with other program supervisors. This role meets regularly with their respective Director to establish strategic priorities across the program with the goal of providing quality services to assist residents or guests while maintaining residential stability or moving on to housing, while achieving individual goals. Reports to: Director of Housing Major Responsibilities: Work collaboratively with other Social Service Coordinators to ensure continuity of social service provisions across Bethesda Project, while monitoring and reporting on key performance indicators with Directors. Assist Program Coordinators to interview applicants in order to select best qualified candidates for Case Managers. Provide new hire and ongoing training and clinical support for Case Managers. Work collaboratively Program Coordinators to ensure appropriate and comprehensive onboarding and training for new Case Managers; maintain and monitor Social Service Procedures for programs and ensure Case Managers are properly trained; including conducting onsite visits to perform case file and medication audits on a monthly basis. Provide clinical support to site teams during guest or resident mental health crises, as needed; organize and facilitate team debrief sessions following mental health crises that result in initiating an involuntary commitment. Provide interim case management support to guests or residents during staffing transitions to ensure continuity of care. Serve as a Field Instructor to Social Work students, as applicable. Skill/Educational Requirements: Master's degree, MSW or equivalent required Previous experience in social services, including management and supervisory experience Strong interpersonal and organizational communication skills Team oriented disposition Prior Supervisory experience required, in addition to demonstrated leadership qualities Proficient use of Microsoft Office Physical Requirements: Requires repetitive movement of hands and fingers for typing and/or writing. Ability to communicate and exchange information. Frequent standing, sitting, walking and climbing stairs, occasional stooping, kneeling or crouching and lifting up to 35lbs. Ability to reach with hands and arms and perform audio and visual assessments, as required.

Job Title: Case Management Coordinator of Family & Perinatal Department: Direct Services Job Status: Full-Time, Monday through Friday 9:30am-5pm Classification: Non-Exempt, Salaried Reports To: Assistant Director of Client Services Effective Date: November 18, 2025 Job Summary: The Family and Perinatal Case Management Coordinator plays a vital role in supporting the delivery of high-quality services to families and individuals during the perinatal period. This position is responsible for providing clinical, administrative, and educational supervision to a team of up to seven case managers and/or direct service staff, ensuring consistent, compassionate, and effective care across programs. As part of the Coordinator team, this role also provides back-up administrative and clinical coverage for the direct service unit, maintaining continuity of care and operational stability. The Coordinator collaborates closely with the Assistant Director of Client Services - Housing and Perinatal program to support staff development, uphold service standards, and contribute to strategic planning and quality improvement initiatives. Essential Job Duties: Supervision and Quality Assurance Supervise case management staff and monitor the timeliness and quality of services provided. Provide clinical, administrative, and educational supervision for up to 5 case managers and/or direct service staff. Meet weekly with staff to review cases for thoroughness and compliance; complete supervisory notes and two chart reviews per case manager per week. Schedule and lead monthly group meetings to share agency updates and facilitate case reviews or educational presentations. Ensure staff maintain caseloads appropriate to their roles and meet performance measures (e.g., client contact, screenings, psychosocial, service plans). Implement verbal and written feedback for staff needing performance improvement and orient new hires per DS policy and procedure manual. Take a strengths-based approach to supervision, fostering growth and resilience. Client Services & Documentation Document all client-related interactions in the agency's client database. Ensure intake coverage on designated days and assign staff for intake support when necessary. Interface with other AIDS service providers to coordinate comprehensive client care. Program Support and Coordination Actively participate in Coordinator and Operations meetings to align on goals and strategies. Support staff in meeting the minimum requirement of 450 units of service per month; document and monitor unit production monthly. Consult with other departments and staff to ensure effective communication and collaboration. Assist in implementing and improving the case management system, including service provision, staff orientation, in-service training, and student placement. Take initiative in improving systems and tools, such as creating or modifying forms and assessments to meet evolving needs. May be responsible for managing all aspects of one or more program related initiatives. Offer back-up coverage for case managers and intake services as needed. Collaboration & Communication Interface with other AIDS service providers to coordinate comprehensive client care. Consult with internal resources to ensure effective communication and service integration. Coaching & Performance Management Provide ongoing coaching and feedback to assigned staff to support professional growth, skill development, and service excellence. Conduct formal performance management reviews in alignment with agency standards, including goal setting, progress evaluation, and documentation of outcomes. Use a strengths-based approach to identify opportunities for development and reinforce individual and team contributions. Collaborate with staff to address performance gaps, and celebrate achievements. Ensure performance reviews are timely, constructive, and aligned with organizational goals and values. Timesheet Oversight & Accuracy Review assigned staff timesheets regularly to ensure accuracy, completeness, and compliance with agency policies. Verify recorded hours against scheduled work. Review ADP's Time and Attendance dashboard and make adjustment(s) as needed. Ensure timely submission and approval of timesheets to support payroll and reporting processes. Knowledge, Skills and Abilities Proficient with principles and practices of case management, particularly in family/ perinatal, and HIV/AIDS-related services. Adapt to changing client and program needs with creativity and initiative. Thorough understanding of medical and psychosocial issues related to HIV infection, including trauma-informed and culturally responsive approaches. Proven ability to work effectively with diverse populations, including in critical and emergency situations. Knowledge of or willingness to learn Philadelphia's community resources, service providers, and systems of care. Knowledge of community resources and systems of care, including AIDS service organizations, public health, and behavioral health providers. Familiarity with applicable regulatory and documentation standards (e.g., HIPAA, Ryan White, Medicaid). Solid knowledge of the agency's policies, procedures, and performance metrics. Knowledgeable of Trauma-informed care, harm reduction, and culturally responsive service delivery. Possess supervisory and coaching skills, including performance management, providing feedback and know when to escalate staff concerns to the Assistant Director of Client Service - Housing and Perinatal. Lead with a strengths-based, supportive approach to staff supervision. Must be able to maintain confidentiality and professionalism in all interactions. Strong organizational and time management skills to balance supervision, documentation, and program coordination. Excellent analytical skills to review charts, monitor service quality, and interpret performance data. Effective meeting facilitation and group supervision techniques. Excellent written and verbal communication skills for internal coordination and external collaboration. Prioritize equity, inclusion, and client empowerment in service delivery. Familiarity with CaseWorthy or similar client management databases (e.g., CareWare, eClinicalWorks, Epic). Education and Experience Bachelor's degree in Social Work, Psychology, Public Health, Human Services, or a related field is required. Master's degree preferred, especially in Social Work (MSW), Counseling, or Public Health. Minimum of three (3) to five (5) years of experience in case management, clinical supervision, or direct service delivery within HIV/AIDS, perinatal health, or family services. Supervisory Responsibilities Case Managers and possibly other Direct Service staff Physical Demands Prolonged periods of sitting at a desk, standing, walking, bending and working on a computer. Use of hands to finger, handle or feel; reach with hands and arms; talk, hear and see. Occasionally this role is required to stoop, kneel or crouch. Able to lift occasionally up to 15-20 pounds. Ability to manage multiple tasks simultaneously in a fast-paced environment, including periods of high stress or emotional intensity related to client care. Working Environment Must be able to respond to critical or emergency situations with professionalism and composure. Must maintain confidentiality and comply with HIPAA and other privacy standards. Engage with a diverse team including case managers, healthcare providers, social workers and external agency representatives. May be exposed to hot or cold temperatures or noise levels that are distracting. Occasional evenings and weekends for outreach events or agency functions. Occasional local travel throughout Philadelphia to engage with clients. Disclaimer The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employee(s) with disabilities to perform the essential functions of their job, absent undue hardship. Furthermore, s typically change over time as requirements and employee skill levels change. Action Wellness retains the right to change or assign other duties to this position. Therefore, you are acknowledging to have read and understand the job description requirements, responsibilities and expectations set forth in this position description provided to you. You attest to be able to perform the essential job functions as outlined with or without a reasonable accommodation. No phone calls please. Salary range: $52k-57k

The Community Outreach Specialist works with the Tax & Benefits Manager to raise awareness within the community and complete client intakes for Congreso's IRS certified VITA/TCE Tax Site. This position is responsible for educating and mobilizing the community to claim the Child Tax Credit and Earned Income Tax Credit. The Community Outreach Specialist conducts outreach activities, such as door-to-door community canvassing, presenting information at community events, and stationing information booths at high-traffic locations (i.e. libraries), as well as intake responsibilities, such as greeting Tax Site clients, managing appointments, preparing intake packets, etc. This seasonal part-time position works 15 to 25 hours per week during the tax season and may include weekend and/or evening hours. This position reports to the Tax & Benefits Manager. This is an Onsite position which also includes frequent travel to neighborhoods across Philadelphia. The Community Outreach Specialist applies the principles of the organization's signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee/client-focused experience that is appreciative of the unique strengths, values and needs that each individual brings; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to the role. Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency's mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below. Represents Congreso's mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work. Conducts outreach, in English and Spanish, to eligible participants through mail, resource tabling events, and door-to-door community canvassing. This position Prepares mailings and informational packets to send to eligible participants. Accurately records outreach efforts in Microsoft Excel, daily. Greets clients, manages scheduling, and completes client intake packets to ensure smooth operations at the Tax Site. Communicates daily with the Tax & Benefits Manager on progress and outcomes and responds effectively and proactively to program and organizational changes. Maintains confidentiality as indicated by agency and program policy and procedures. Provides administrative support functions for the program (i.e. copying, faxing, etc.). Competencies (Knowledge, Skills, and Abilities) All Staff Competencies Basic understanding of Congreso's mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services. Demonstrates knowledge and understanding of the community needs and demographics. Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service. Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements. Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines. Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure. Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals. Ability to effectively use standard office equipment, including a variety of common software programs such as Office365, UNIDAD, and other customized databases. Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor. Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment. Strong written and verbal communication skills including effective and respectful communication with individuals and groups. Bilingual (Spanish/English) written and verbal skills required. Supervisory Responsibilities: This position has no supervisory responsibilities. Minimum Experience, Education, and QualificationsMinimum Education: High school diploma or GED/HISET a plus; experience in lieu of education considered. Minimum Experience: 1-2 years' experience in an office or administrative setting a plus. Certification/License: VITA volunteer and intake/interview certifications are required and may be completed post-hire.

Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position. Job Specific Working Conditions: Student Staff in Upper Bucks County, PA Ministry Functions: Spiritual Development - “Following Jesus” includes prayer and spiritual disciplines, fellowship, growth and health and church relationships. Develop a yearly personal growth plan that fosters a vibrant spiritual life including time for solitude, retreat, reflection, prayer and a sincere commitment to understanding God's Word. Seek and maintain relationships and disciplines, in the context of active participation in a church community. Actively participate in the spiritual life of the Young Life community. Lead teams and individuals in spiritual development. Leadership Development - “Equipping leaders, committee and staff” includes key volunteer care, recruiting, team building and training, supervision and vision casting. Meet with your volunteer leaders and area leadership on a regular basis. Learn to recruit and train new leaders to build a leadership team that reflects the community. Model excellence in contact work, club, Campaigners and camping to other leaders. Attend and be involved with area leadership as assigned. Resource Development - “Fueling the ministry” includes events, major donor care, public relations (branding) and TDS team. Raise financial support as directed and maintain good donor care practices. Communicate ministry updates and progress to personal donor partners. Assist with camp fundraisers and attend occasional committee and adult functions as assigned. Direct Ministry - “Proclaiming and modeling” includes contact work, club, Campaigners and camp. Actively engage in all three levels of contact work. Participate in leadership with a team to conduct a Young Life club and Campaigners/discipleship ministry with excellence. Participate on a team to implement a summer and school-season camping strategy for a ministry. Potentially serve on summer staff or assigned staff at a Young Life property with input and direction from the area director. Ministry Support - “Taking care of business” includes accounting, administration, communication (internal), data management and strategic plan. Adhere to all Young Life policies and procedures and maintain professionalism concerning office hours, dress, conduct and time management. Learn to set yearly ministry and personal goals and objectives; review them on a regular basis. Assist in the office administration when necessary and assigned. Complete expense reports as necessary in a clear and timely fashion. Perform other duties as assigned and congruent with gifts, experience and area needs. Training: Missionwide Training None is required or recommended. Regional Training There is no missionwide regional-level training curriculum. At the regional director's prerogative, certain regional training events may be required. Area Training Work through job assignments under the supervision of the area director or assigned mentor (assignments may be adapted to fit individual needs and the area situation) Receive individualized training supervised by the area director designed to develop personal spiritual maturity and enhance personal character. Give particular focus to an individualized program to learn and gain competency in ministry skills (i.e. The 5 C's). Become familiar with area strategy and ministry health as assigned by the area director. Receive introduction to personal fund-raising principles, including familiarity with Basic Elements for Part-Time Staff Take advantage of Young Life discipleship experiences (e.g. summer staff, discipleship focus, adventure camping). Education: Pursuing a college degree. Qualifications Required For The Job: Proven relational skills with both kids and adults. Demonstrated verbal and written communication skills. Ability to maintain confidentiality.

SOCIAL SERVICE COORDINATOR (F/T) The Social Service Coordinator oversees social services at Bethesda Project's Supportive Housing Program and is responsible for training and supporting Case Managers in cooperation with other program supervisors. This role meets regularly with their respective Director to establish strategic priorities across the program with the goal of providing quality services to assist residents or guests while maintaining residential stability or moving on to housing, while achieving individual goals. Reports to: Director of Housing Major Responsibilities: Work collaboratively with other Social Service Coordinators to ensure continuity of social service provisions across Bethesda Project, while monitoring and reporting on key performance indicators with Directors. Assist Program Coordinators to interview applicants in order to select best qualified candidates for Case Managers. Provide new hire and ongoing training and clinical support for Case Managers. Work collaboratively Program Coordinators to ensure appropriate and comprehensive onboarding and training for new Case Managers; maintain and monitor Social Service Procedures for programs and ensure Case Managers are properly trained; including conducting onsite visits to perform case file and medication audits on a monthly basis. Provide clinical support to site teams during guest or resident mental health crises, as needed; organize and facilitate team debrief sessions following mental health crises that result in initiating an involuntary commitment. Provide interim case management support to guests or residents during staffing transitions to ensure continuity of care. Serve as a Field Instructor to Social Work students, as applicable. Skill/Educational Requirements: Master's degree, MSW or equivalent required Previous experience in social services, including management and supervisory experience Strong interpersonal and organizational communication skills Team oriented disposition Prior Supervisory experience required, in addition to demonstrated leadership qualities Proficient use of Microsoft Office Physical Requirements: Requires repetitive movement of hands and fingers for typing and/or writing. Ability to communicate and exchange information. Frequent standing, sitting, walking and climbing stairs, occasional stooping, kneeling or crouching and lifting up to 35lbs. Ability to reach with hands and arms and perform audio and visual assessments, as required.