Service Corporation International jobs in Carolina, PR

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manage the daily operations of a single Cemetery location and a single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. JOB RESPONSIBILITIES Financial Management Work with local and Market Leadership to develop an annual business plan and budget, as well as financial, production, and revenue goals Accountable for monitoring and achieving annual financial goals Approve expenditures and invoices, including overtime Operations Manage the daily activities, ensuring on-time services Assure the location's operating practices comply with applicable federal and state regulations and Company policies Establish location goals and priorities Effectively present and communicate Company and Market strategies, values, and goals to staff Manage frontline supervisor's responsibilities, expectations, and accountabilities Collaborate with local Management for resource sharing, ideas, and business or operational enhancements Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Ensure the maintenance of buildings, facilities, and grounds is clean, manicured, and in working order, budgeting appropriately for repairs, including equipment and furniture People Development Develop a strong, trusting, and reliable team Understand team members' career aspirations and provide assignments to develop skills and or close gaps Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans, and terminations Collaborate with Human Resources and Market Leadership for recruiting and retention Other Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company Develop and or implement plans to improve the customer satisfaction index and online community reviews MINIMUM REQUIREMENTS Education High school diploma or equivalent Technical schooling diploma or Mortuary Science preferred Experience Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities Minimum (2) years of experience managing people or projects Budgeting and expense control experience strongly preferred Knowledge, Skills, and Abilities Ability to work evenings and weekends Financial and business acumen Proficient in the MS Office suite Excellent customer service skills Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Postal Code: 00984Category (Portal Searching): OperationsJob Location: US-PR - Carolina

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! The Grounds & Facilites Supervisor is responsible for the upkeep and maintenance of the grounds at cemetery and funeral locations where applicable. Job Responsibilities Organize and supervise the work of the grounds staff daily, which includes laying out grave sites and preparing them for burials, setting memorials and markers, performing lawn maintenance such as mowing, trimming, planting, and snow removal, collecting trash or other debris from the grounds Recruit and manage performance, and when necessary, discharge grounds staff Can fill any role required in the grounds keeping / facilities maintenance function Verifies that the locations of all interments, entombments, or inurnments are accurate. Assures that sites are prepared for services as expected by client families. Assures that all physical components of the memorialization process comply with the client's family wishes. Trains and supervises grounds crew. Maintains existing memorials and crypts. Assures that the grounds crews' uniforms, personal appearance, actions, and demeanor present an appropriate image to client families. In consultation with the Location Manager, Office Manager, and other staff, schedules and delegates work assignments to meet client family wishes. Maintains a safe working environment by training the staff in observing safety rules and ensuring compliance with the operating procedures of corporate, federal, state, and local regulations, including OSHA regulations and Safety and Environmental guidelines. Maintains proper inventories of equipment, supplies, and merchandise. Purchases safety equipment and supplies as required. Assures that all equipment is cleaned and properly maintained. EDUCATIONAL/Experience/MINIMUM Requirements Education: High school education or equivalent or relevant work experience Experience: Funeral industry experience would also be a plus Knowledge, Skills & Abilities: Ability to operate hand-held tools and equipment, including, but not limited to a shovel, pick, rake, sledgehammer, lawn mower, weed trimmer, and leaf blower Ability to operate larger mechanical equipment, including dump trucks, riding mowers, tractors, and brush hogs (under supervision, can operate a backhoe). Ability to accurately use measuring devices (i.e., tape measure, yard stick, etc.) Ability to communicate effectively with fellow associates, contractor personnel, and client families Work Conditions Work Environment When considering the work environment associated with this job, the following factors may apply: Work indoors and outdoors during all seasons and weather conditions Moderate odors, dust, pollen, or fumes may cause discomfort and/or irritation to the eyes or respiratory passages Loud noise from equipment/machines is at a level where ear protection is recommended. Work Postures When considering the work postures associated with this job, the following factors may apply: Frequent, continuous periods standing, up to 8 hours per day Climbing stairs to access buildings frequently Physical Demands When considering the physical demands associated with this job, the following factors may apply: Physical effort requiring manual dexterity is required Carrying and/or lifting materials up to 100 pounds Postal Code: 00984Category (Portal Searching): Cemetery MaintenanceJob Location: US-PR - Carolina

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. JOB RESPONSIBILITIES Lead Generation * Holds self-accountable for prospecting a minimum of 1-2 hours each day * Obtains referrals from families served by the location * Networks and builds community and civic relationships * Explains and presents presentations to families served and referred families * Maintains and tracks activity levels to ensure productivity Build Relationships with Families * Responds to client inquiries in a timely, respectful, sensitive and professional manner * Connects with families through listening, honest communication and genuine concern * Develops an understanding of each family's unique needs and offers solutions that provide value to them * Stays in touch with families to ensure satisfaction * Prepares for all appointments and performs all procedures with professionalism and attention to detail * Follows through on all customer problems and requests * Builds trust-based relationships to earn the right to ask for referrals * Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning Teamwork * Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future * Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service * Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales * Shares family concerns with rest of the SCI team MINIMUM REQUIREMENTS Education * High school diploma or equivalent * 1-2 years of college or an equivalent of education and experience Experience * High school equivalency and 1-2 years of college or an equivalent of education and experience * 1-2 years of customer service or sales industry experience preferred Licenses * Current state/province issued driver's license with an acceptable driving record * Insurance license if required by state/province law and as prescribed by each state board Knowledge, Skills and Abilities * Must be able to pass the Company's internal presentation certification within thirty days of hire * Ability to work a number of evenings and or weekends every month * Ability to drive frequently * Ability to obtain and maintain an insurance license if required by state/province * Flexible hours but, at times must have the ability to work up to 12 hours in a day * Ability to treat others with empathy and respect * Knowledge of computers and some software * Customer service skills Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance) Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program #SCI Postal Code: 00984 Category (Portal Searching): Sales Job Location: US-PR - Carolina

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals. JOB RESPONSIBILITIES * Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies, in a professional, organized, and caring manner consistent with Company Policies and Procedures * Confirms authorization to proceed with the service arrangements * Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services * Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and the cemetery; delivering flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families, and setting up and removing chairs * In the absence of a Family Service Counselor, provides aftercare, including delivery of documentation, stationery, information on insurance, health benefits, and pension, and pre-arrangements for next of kin * Ensures potential pre-need referrals are shared with Family Service Counselors * Ensures adherence to all applicable professional, municipal, state/provincial, and federal licensing authorities, rules, and regulations * Prepares and accurately completes documents and online entries related to services, cremations, and maintenance * Assists with general office duties, including answering phones and preparing reports as necessary * Assist with the maintenance of vehicles, the facility, and property * Receives caskets and other funeral home supplies as well as places them into inventory * Ensures refreshments are available (where allowed by law) MINIMUM REQUIREMENTS Education * High School diploma or equivalent Experience * Minimum of 3 years related experience as a Funeral Assistant Licenses * Current state/province-issued driver's license with an acceptable driving record Knowledge, Skills, and Abilities * Basic knowledge of religious and fraternal organizations' customs * Knowledge of computers and some software, including MS Office Suite, required * High level of compassion and integrity * Good communication skills * Problem-solving skills * Ability to multitask and set priorities * Detail-oriented Postal Code: 00958 Category (Portal Searching): Operations Job Location: US-PR - Bayamon

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Participates in openings and closings for interments, entombments, inurnments, and disinterment as well as the installation of memorials and markers. Performs grounds and facilities maintenance. JOB RESPONSIBILITIES * Performs openings & closings for burials, entombments and inurnments * Sets, installs, and assembles foundations, memorials, and markers * Installs outer burial containers * Handles and completes work orders from client families as it pertains to individual grave and marker maintenance * Responds to and completes requests for service/work orders * Conducts Interment Verification Procedures * Conducts 25 foot radius preparation for burials and ensures the area is clean and neat * Fills grave, tamps, seeds or sods * Adheres to all Company safety rules and Universal Precautions * Maintains and protects Company assets by performing regular preventive maintenance on machines, equipment and facilities * Maintains a clean and orderly work area * Completes Dignity University courses and other training as assigned * Adheres to all standards of the Dignity Memorial Promise * Performs all other duties as assigned by management MINIMUM Requirements Education * High School degree or equivalent Experience * Minimum of six (6) months experience operating standard equipment Licenses * Acceptable driving record and applicable license(s) to operate equipment/vehicles Knowledge, Skills and Abilities: * Ability to operate hand-held tools and equipment, including, but not limited to a shovel, pick, rake, sledge hammer, lawn mower, weed trimmer, leaf blower, chain saw and pump * Ability to operate mechanical equipment including, but not limited to, a dump truck, tractor, utility vehicle, marker trailed, dump trailer, jack hammer, tamper and backhoe * Ability to accurately use measuring devices (i.e. tape measure, yardstick, etc.) * Ability to communicate effectively with fellow associates, contractor personnel and client families Ability to lift heavy objects up to 30 lbs. * Ability to work in various adverse weather conditions * Understands safety and security issues and implications * Mechanical aptitude Postal Code: 00729 Category (Portal Searching): Cemetery Maintenance Job Location: US-PR - Canovanas

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. JOB RESPONSIBILITIES Financial Management * Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans. * Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals. * Approve expenditures and invoices. Manage overtime to an acceptable expense. Operations * Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies. * Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements. * Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company * Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture * Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions. * Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures. Funeral Arrangements & Directing * May receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products. * May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements. Leadership and People Development * Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover. * Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements. * Build effective business relationships across the organizations MINIMUM Requirements Education * High school diploma or equivalent * Technical diploma in Funeral Services or Mortuary Science preferred * Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board Certification/License * Funeral Director license as required by state/province law and as prescribed by each state board Experience * At least five (5) years' industry experience with increasing responsibilities * At least two (2) years' experience guiding staff and communicating expectations * Prior experience managing people a preferred * Budgeting and expense control experience preferred Knowledge, Skills and Abilities * Ability to work evenings and weekends * Conversant in industry and financial acumen * Proficient in MS Office suite * Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues * Leadership skills and the desire to manage people * Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations. * Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives * Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis * Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated * Professional written and verbal communication skills including public speaking, collaboration, and negotiation * Proficient working knowledge of HMIS, InfoPort, and CarePoint * Proficient MS Office Suite skills * Ability to work nights and weekends Postal Code: 00729 Category (Portal Searching): Operations Job Location: US-PR - Canovanas

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Responsibilities vary day to day based on business needs but consist of driving, courier, general building maintenance, grounds keeping, and custodial. Flexibility to work in a team environment and help where needed. Exhibit courteous and polite behaviors. JOB RESPONSIBILITIES Couriers' documents, flowers, or other items. Cleans interior and exterior of vehicles, restocks tissues/water as needed, re-fuel vehicles, identify maintenance issues, and ensures vehicle is ready for use. Grounds keeping responsibilities may include mowing law, edging, removing debris, and clears walkways. Watering of plants or lawns, adjusting sprinkler heads or timers, and replacing sprinkler heads. Properly maintains and stores equipment after each use. Performs general facility maintenance that may include painting, unstopping plumbing, replacing light bulbs, or other minor repairs. Custodial duties including cleaning and sanitizing surfaces, mopping, vacuuming, emptying waste receptacles. Additional responsibilities as assigned or requested including loading or unloading caskets, those of Funeral Services Assistance Requirements Education & Licenses: High School Diploma or equivalent Experience & Knowledge: At least one (1) year general work experience Current state issued driver's license with an acceptable driving record Work conditions When considering the work environment associated with this job, the following factors may apply: Environment - Professional attire required when in contact with families Postures - Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings; climb on ladders Physical Demands - Physical effort required to push, pull, or hold/carry various grounds keeping equipment Safety - courteously and safely drive company owned vehicles; be aware of surroundings to promote safety; use personal protective devices as appropriate; safely use electrical equipment Hours - May work beyond standard hours or schedule as business needs arise; limited local travel required Postal Code: 00909Category (Portal Searching): OperationsJob Location: US-PR - San Juan

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere. JOB RESPONSIBILITIES Accounting Function Oversight * Collections of all accounts receivable * Verifications and payments of all accounts payable invoices * Controls of receipt and deposit of cash payments received * Maintains petty cash account and disburses the same in accordance with company policies and procedures * Reconciliations of all accounts * Cash advance checks * Same Day Check requests * Bank deposits * Verifies/audits cash disbursement reports * Tracks Capital Expenditure Authorizations (CEAs) Operational Activities * Orders supplies for the office and completes inventory counts * Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets * Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments * Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation * Schedules incoming orders and drivers for the ambulate service * Completes various funeral/cemetery reports and files accurately * Supports Sales as necessary requiring an understanding of JD Powers * Assures compliance with all Company policies and procedures to include * Sarbanes Oxley (SOX) audit * Dignity University (DU) training * Interment Verification Training (IVT) audits * Day Sales Outstanding's (DSO) related to financial and administrative areas * Assists in preparing and/or overseeing all funeral/cemetery-related forms * Reviews time cards and administers corporate payroll policies and procedures * Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.). * Ensures new associates receive new hire orientation * Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators * Maintains vehicle records/licenses * Processes expense reports * Updates General Price Lists (GPLs) * Manages all Alarm Systems (codes, working order, etc.) * Assists with funeral services and "Making Everlasting Memories" (MEMs) as needed * Coordinates daily activities with business unit as well as other departments * Trains associates in the proper administration of policies and procedures * Services customers by interacting with families in a professional and compassionate manner * Maintains and updates customer records * Updates company website with current obituaries and ensures obituaries are placed in newspapers * Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations * Behaves in a supportive way to enrich the work environment * Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance * Performs other duties as assigned MINIMUM REQUIREMENTS Education * High school diploma, GED or completion of a diploma-training program at a college or technical school Experience * Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required Knowledge, Skills and Abilities * Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required * Excellent communication skills both orally and in writing * High level of compassion, integrity, and confidentiality * Problem solving skills * Ability to multi task and set priorities * Detail oriented * Must be flexible and able to function in a face-paced environment WORK CONDITIONS Work Environment * Professional Dress is required when in contact with families. Work Postures * Sitting continuously for many hours per day, up to 6 hours per day * Climbing stairs to access buildings frequently Physical Demands * Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours * Working beyond "standard" hours as the need arises Postal Code: 00725 Category (Portal Searching): Operations Job Location: US-PR - Caguas

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as if it were your own. JOB RESPONSIBILITIES Funeral Director Arranges and conducts funeral services according to the family's desires, expectations, and spiritual beliefs. Discusses family's wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits. Executes funeral services contracts and documents according to state and federal laws. Through community and non-profit involvement, it retains heritage, increases goodwill, and indirectly increases market share. Additional responsibilities associated with Funeral documents, arrangements, services, and post-funeral care. Location Management Financial Management Work with Location Manager to develop annual business plan and budget as well as financial, production, and revenue goals. Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management. Understand industry finances, how daily activities affect financial outcomes. May approve expenditures and invoices, including overtime. Operations Assist the Location Manager with the day-to-day activities, ensuring on-time services that exceed client family expectations. Identify barriers, encourage ideas, and recommend improvements. Assure the location's operating practices comply with applicable federal & state regulations and Company policies. Manage frontline supervisor's responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company's market strategies, values, and goals. In the absence of the Location Manager, fulfill appropriate daily responsibilities and decision-making. Additional responsibilities as requested or assigned. People Development Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff. Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibility for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps. Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration. Education, experience, & Skills Education, Certifications, and Licensure Applicable state Funeral Director Licensure is required; Technical schooling diploma in Funeral Services/ Mortuary Science preferred; bachelor's degree in Mortuary Science, where required by state law. Experience At least five (5) years of industry experience in the applicable discipline with progressively increasing responsibilities, with an understanding of industry competitive pricing, demographic patterns, and market competition Desire to learn, understand, and apply Financial and Business acumen Professional interpersonal skills, as well as cultural sensitivity and tactfulness, to interact with a variety of cultures and language barriers Skills Proficient in MS Office suite, including mail, Word, Excel, & PowerPoint, as well as proprietary industry software (HMIS, CarePoint, Becan) Environment: Work may be performed both indoors and outdoors, regardless of weather conditions; Care Center personnel may have exposure to various chemicals and fluids; cemetery personnel may have exposure to chemicals and equipment. Attire: Business attire is required. Personal safety equipment or appropriate attire may be required for the cemetery or crematory environment Physical Demands: Sitting continuously for multiple hours or standing continuously for multiple hours. Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer. Ability to lift to 50 lbs to assist with moving bodies Extenuating Schedule: Typically required to work several evenings or weekends each month Travel: minimal local Postal Code: 00725Category (Portal Searching): OperationsJob Location: US-PR - Caguas

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! The Grounds & Facilites Supervisor is responsible for the upkeep and maintenance of the grounds at cemetery and funeral locations where applicable. Job Responsibilities Organize and supervise the work of the grounds staff daily, which includes laying out grave sites and preparing them for burials, setting memorials and markers, performing lawn maintenance such as mowing, trimming, planting, and snow removal, collecting trash or other debris from the grounds Recruit and manage performance, and when necessary, discharge grounds staff Can fill any role required in the grounds keeping / facilities maintenance function Verifies that the locations of all interments, entombments, or inurnments are accurate. Assures that sites are prepared for services as expected by client families. Assures that all physical components of the memorialization process comply with the client family's wishes. Trains and supervises the grounds crew. Maintains existing memorials and crypts. Assures that the grounds crews' uniforms, personal appearance, actions, and demeanor present an appropriate image to client families. Schedules and delegates work assignments in consultation with the location manager, office manager, and other staff to meet client family wishes. Maintains a safe working environment by training the staff in observing safety rules and ensuring compliance with the operating procedures of corporate, federal, state, and local regulations, including OSHA regulations and Safety and Environmental guidelines. Maintains proper inventories of equipment, supplies, and merchandise. Purchases safety equipment and supplies as required. Assures that all equipment is cleaned and properly maintained. EDUCATIONAL/Experience/MINIMUM Requirements Education: High school education or equivalent, or relevant work experience Experience: Funeral industry experience would also be a plus Knowledge, Skills & Abilities: Ability to operate hand-held tools and equipment, including, but not limited to, a shovel, pick, rake, sledgehammer, lawn mower, weed trimmer, and leaf blower Ability to operate larger mechanical equipment, including dump trucks, riding mowers, tractors, and brush hogs (under supervision, can operate backhoe). Ability to accurately use measuring devices (i.e., tape measure, yard stick, etc.) Ability to communicate effectively with fellow associates, contractor personnel, and client families Work Conditions Work Environment When considering the work environment associated with this job, the following factors may apply: Work indoors and outdoors during all seasons and weather conditions Moderate odors, dust, pollen, or fumes may cause discomfort and/or irritation to the eyes or respiratory passages Loud noise from equipment/machines is at a level where ear protection is recommended. Work Postures When considering the work postures associated with this job, the following factors may apply: Frequent, continuous periods standing, up to 8 hours per day Climbing stairs to access buildings frequently Physical Demands When considering the physical demands associated with this job, the following factors may apply: Physical effort requiring manual dexterity is required Carrying and/or lifting materials up to 100 pounds Postal Code: 00791Category (Portal Searching): Cemetery MaintenanceJob Location: US-PR - Humacao

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals. JOB RESPONSIBILITIES * Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized, and caring manner consistent with Company Policies and Procedures * Confirms authorization to proceed with the service arrangements * Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services * Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and the cemetery; delivering flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families, and setting up and removing chairs * In the absence of a Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits, and pension, and pre-arrangements for next of kin * Ensures potential pre-need referrals are shared with Family Service Counselors * Ensures adherence to all applicable professional, municipal, state/provincial, and federal licensing authorities, rules, and regulations * Prepares and accurately completes documents and online entries related to services, cremations, and maintenance * Assists with general office duties, including answering phones and preparing reports as necessary * Assist with the maintenance of vehicles, the facility, and property * Receives caskets and other funeral home supplies as well as places them into inventory * Ensures refreshments are available (where allowed by law) MINIMUM REQUIREMENTS Education * High School diploma or equivalent Experience * Minimum of 3 years related experience as a Funeral Assistant Licenses * Current state/province-issued driver's license with an acceptable driving record Knowledge, Skills, and Abilities * Basic knowledge of religious and fraternal organizations' customs * Knowledge of computers and some software, including MS Office Suite required * High level of compassion and integrity * Good communication skills * Problem-solving skills * Ability to multitask and set priorities * Detail oriented Postal Code: 00729 Category (Portal Searching): Operations Job Location: US-PR - Canovanas

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. JOB RESPONSIBILITIES Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive, and professional manner Connects with families through listening, honest communication, and genuine concern Develops an understanding of each family's unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of the funeral home and or cemetery staff, to provide seamless, high-quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with the rest of the SCI team MINIMUM REQUIREMENTS Education High school diploma or equivalent 1-2 years of college or an equivalent of education and experience Experience High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred Licenses Current state/province-issued driver's license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board Knowledge, Skills, and Abilities Must be able to pass the Company's internal presentation certification within thirty days of hire Ability to work several evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours, but at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance) Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer. #SCI Postal Code: 00791Category (Portal Searching): SalesJob Location: US-PR - Humacao

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere. JOB RESPONSIBILITIES Accounting Function Oversight Collections of all accounts receivable Verifications and payments of all accounts payable invoices Controls of receipt and deposit of cash payments received Maintains petty cash account and disburses the same in accordance with company policies and procedures Reconciliations of all accounts Cash advance checks Same Day Check requests Bank deposits Verifies/audits cash disbursement reports Tracks Capital Expenditure Authorizations (CEAs) Operational Activities Orders supplies for the office and completes inventory counts Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation Schedules incoming orders and drivers for the ambulate service Completes various funeral/cemetery reports and files accurately Supports Sales as necessary requiring an understanding of JD Powers Assures compliance with all Company policies and procedures to include Sarbanes Oxley (SOX) audit Dignity University (DU) training Interment Verification Training (IVT) audits Day Sales Outstanding's (DSO) related to financial and administrative areas Assists in preparing and/or overseeing all funeral/cemetery-related forms Reviews time cards and administers corporate payroll policies and procedures Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.). Ensures new associates receive new hire orientation Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators Maintains vehicle records/licenses Processes expense reports Updates General Price Lists (GPLs) Manages all Alarm Systems (codes, working order, etc.) Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed Coordinates daily activities with business unit as well as other departments Trains associates in the proper administration of policies and procedures Services customers by interacting with families in a professional and compassionate manner Maintains and updates customer records Updates company website with current obituaries and ensures obituaries are placed in newspapers Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations Behaves in a supportive way to enrich the work environment Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance Performs other duties as assigned MINIMUM REQUIREMENTS Education High school diploma, GED or completion of a diploma-training program at a college or technical school Experience Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required Knowledge, Skills and Abilities Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required Excellent communication skills both orally and in writing High level of compassion, integrity, and confidentiality Problem solving skills Ability to multi task and set priorities Detail oriented Must be flexible and able to function in a face-paced environment WORK CONDITIONS Work Environment Professional Dress is required when in contact with families. Work Postures Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours Working beyond “standard” hours as the need arises Postal Code: 00725Category (Portal Searching): OperationsJob Location: US-PR - Caguas

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Participates in openings and closings for interments, entombments, inurnments, and disinterment as well as the installation of memorials and markers. Performs grounds and facilities maintenance. JOB RESPONSIBILITIES Performs openings & closings for burials, entombments and inurnments Sets, installs, and assembles foundations, memorials, and markers Installs outer burial containers Handles and completes work orders from client families as it pertains to individual grave and marker maintenance Responds to and completes requests for service/work orders Conducts Interment Verification Procedures Conducts 25 foot radius preparation for burials and ensures the area is clean and neat Fills grave, tamps, seeds or sods Adheres to all Company safety rules and Universal Precautions Maintains and protects Company assets by performing regular preventive maintenance on machines, equipment and facilities Maintains a clean and orderly work area Completes Dignity University courses and other training as assigned Adheres to all standards of the Dignity Memorial Promise Performs all other duties as assigned by management MINIMUM Requirements Education High School degree or equivalent Experience Minimum of six (6) months experience operating standard equipment Licenses Acceptable driving record and applicable license(s) to operate equipment/vehicles Knowledge, Skills and Abilities: Ability to operate hand-held tools and equipment, including, but not limited to a shovel, pick, rake, sledge hammer, lawn mower, weed trimmer, leaf blower, chain saw and pump Ability to operate mechanical equipment including, but not limited to, a dump truck, tractor, utility vehicle, marker trailed, dump trailer, jack hammer, tamper and backhoe Ability to accurately use measuring devices (i.e. tape measure, yardstick, etc.) Ability to communicate effectively with fellow associates, contractor personnel and client families Ability to lift heavy objects up to 30 lbs. Ability to work in various adverse weather conditions Understands safety and security issues and implications Mechanical aptitude Postal Code: 00791Category (Portal Searching): Cemetery MaintenanceJob Location: US-PR - Humacao

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations. JOB RESPONSIBILITIES * Prepares death certificates, prayer cards and related documents * Completes required permits and or certificates * Prepares and processes Veteran's Paperwork * Prepares marker monument placement paperwork * Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules * Prepares and distributes daily schedules, reports, and documents * Receives and processes payments and contracts * Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers * Orders office supplies * Oversees the processing of installation orders to grounds and maintenance departments * Processes accounts payable transactions * Assists with the preparation of obituaries * Assists Location Management, Sales, Family Service Counselors and payroll as needed * Acts as backup to Receptionist * Greets family members and friends * Communicates client family's needs promptly and accurately to the appropriate staff member * Conveys a sense of concern and empathy with client family members at all times * Responds to customer inquiries via telephone, internet and in person * Maintains professional and cooperative relationships with county clerk, medical examiner and physicians MINIMUM REQUIREMENTS Education * High School or equivalent Experience * 1 - 2 years of experience in an office clerical or customer service capacity required * Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities * Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience * MS Office Suite experience preferred * Basic mathematics skills required * Good verbal and written communication skills * Strong organizational skills and detail oriented * High level of compassion and integrity * Ability to maintain confidentiality Postal Code: 00959 Category (Portal Searching): Operations Job Location: US-PR - Bayamon

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. JOB RESPONSIBILITIES Financial Management Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals Accountable for monitoring and achieving annual financial goals Approve expenditures and invoices including overtime Operations Manage the daily activities ensuring on-time services Assure the location's operating practices comply with applicable federal and state regulations and Company policies Establish location goals and priorities Effectively present and communicate Company and Market strategies, values, and goals to staff Manage frontline supervisor's responsibilities, expectations, and accountabilities Collaborate with local Management for resource sharing, ideas, and business or operational enhancements Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture People Development Develop a strong, trusting, and reliable team Understand team members' career aspirations and provide assignments to develop skills and or close gaps Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations Collaborate with Human Resources and Market Leadership for recruiting and retention Other Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company Develop and or implement plans to improve customer satisfaction index and on-line community reviews MINIMUM REQUIREMENTS Education High school diploma or equivalent Technical schooling diploma or Mortuary Science preferred Experience Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities Minimum (2) years of experience managing people or projects Budgeting and expense control experience strongly preferred Knowledge, Skills and Abilities Ability to work evenings and weekends Financial and business acumen Proficient in MS Office suite Excellent customer service skills Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Postal Code: 00791Category (Portal Searching): OperationsJob Location: US-PR - Humacao

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals. JOB RESPONSIBILITIES * Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized, and caring manner consistent with Company Policies and Procedures * Confirms authorization to proceed with the service arrangements * Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services * Assists with funeral services by coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, and the cemetery; delivering flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families, and setting up and removing chairs * In the absence of a Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits, and pension, and pre-arrangements for next of kin * Ensures potential pre-need referrals are shared with Family Service Counselors * Ensures adherence to all applicable professional, municipal, state/provincial, and federal licensing authorities, rules, and regulations * Prepares and accurately completes documents and online entries related to services, cremations, and maintenance * Assists with general office duties, including answering phones and preparing reports as necessary * Assist with the maintenance of vehicles, the facility, and property * Receives caskets and other funeral home supplies as well and places them into inventory * Ensures refreshments are available (where allowed by law) MINIMUM REQUIREMENTS Education * High School diploma or equivalent Experience * Minimum of 3 years related experience as a Funeral Assistant Licenses * Current state/province-issued driver's license with an acceptable driving record Knowledge, Skills, and Abilities * Basic knowledge of religious and fraternal organizations' customs * Knowledge of computers and some software, including MS Office Suite required * High level of compassion and integrity * Good communication skills * Problem-solving skills * Ability to multitask and set priorities * Detail oriented Postal Code: 00729 Category (Portal Searching): Operations Job Location: US-PR - Canovanas

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. JOB RESPONSIBILITIES Lead Generation * Holds self-accountable for prospecting a minimum of 1-2 hours each day * Obtains referrals from families served by the location * Networks and builds community and civic relationships * Explains and presents presentations to families served and referred families * Maintains and tracks activity levels to ensure productivity Build Relationships with Families * Responds to client inquiries in a timely, respectful, sensitive and professional manner * Connects with families through listening, honest communication and genuine concern * Develops an understanding of each family's unique needs and offers solutions that provide value to them * Stays in touch with families to ensure satisfaction * Prepares for all appointments and performs all procedures with professionalism and attention to detail * Follows through on all customer problems and requests * Builds trust-based relationships to earn the right to ask for referrals * Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning Teamwork * Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future * Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service * Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales * Shares family concerns with rest of the SCI team MINIMUM REQUIREMENTS Education * High school diploma or equivalent * 1-2 years of college or an equivalent of education and experience Experience * High school equivalency and 1-2 years of college or an equivalent of education and experience * 1-2 years of customer service or sales industry experience preferred Licenses * Current state/province issued driver's license with an acceptable driving record * Insurance license if required by state/province law and as prescribed by each state board Knowledge, Skills and Abilities * Must be able to pass the Company's internal presentation certification within thirty days of hire * Ability to work a number of evenings and or weekends every month * Ability to drive frequently * Ability to obtain and maintain an insurance license if required by state/province * Flexible hours but, at times must have the ability to work up to 12 hours in a day * Ability to treat others with empathy and respect * Knowledge of computers and some software * Customer service skills Postal Code: 00959 Category (Portal Searching): Sales Job Location: US-PR - Bayamon

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Participates in openings and closings for interments, entombments, inurnments, and disinterment as well as the installation of memorials and markers. Performs grounds and facilities maintenance. JOB RESPONSIBILITIES * Performs openings & closings for burials, entombments and inurnments * Sets, installs, and assembles foundations, memorials, and markers * Installs outer burial containers * Handles and completes work orders from client families as it pertains to individual grave and marker maintenance * Responds to and completes requests for service/work orders * Conducts Interment Verification Procedures * Conducts 25 foot radius preparation for burials and ensures the area is clean and neat * Fills grave, tamps, seeds or sods * Adheres to all Company safety rules and Universal Precautions * Maintains and protects Company assets by performing regular preventive maintenance on machines, equipment and facilities * Maintains a clean and orderly work area * Completes Dignity University courses and other training as assigned * Adheres to all standards of the Dignity Memorial Promise * Performs all other duties as assigned by management MINIMUM Requirements Education * High School degree or equivalent Experience * Minimum of six (6) months experience operating standard equipment Licenses * Acceptable driving record and applicable license(s) to operate equipment/vehicles Knowledge, Skills and Abilities: * Ability to operate hand-held tools and equipment, including, but not limited to a shovel, pick, rake, sledge hammer, lawn mower, weed trimmer, leaf blower, chain saw and pump * Ability to operate mechanical equipment including, but not limited to, a dump truck, tractor, utility vehicle, marker trailed, dump trailer, jack hammer, tamper and backhoe * Ability to accurately use measuring devices (i.e. tape measure, yardstick, etc.) * Ability to communicate effectively with fellow associates, contractor personnel and client families Ability to lift heavy objects to 30 lbs. * Ability to work in various adverse weather conditions * Understands safety and security issues and implications * Mechanical aptitude Postal Code: 00959 Category (Portal Searching): Cemetery Maintenance Job Location: US-PR - Bayamon