Service counter cashier job description

Position Summary: Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality and customer service standards.
Reports to: Store Managers, Supervisors, and Home Office team

Principle Duties:

* Ensure customer satisfaction by handling counter transactions in a fast, efficient and friendly manner.
* Acknowledge all customers with a friendly smile and be highly responsive to needs and requests.
* Communicate clearly with each customer in a friendly and courteous way.
* Participate in team service to ensure each customer is served quickly.
* Resolve customer problems with a sense of urgency.
* Accomplish all work assignments with excellence.
* Wrap and stock desserts and supplies. Includes cutting any necessary product and icing cupcakes.
* Assume responsibilities of any station you have been assigned to.
* Keep work stations and other areas of the bakery neat and clean.
* Perform any extra assigned cleaning tasks around bakery.
* Answer phones when necessary, with appropriate Magnolia Greeting.
* Perform any miscellaneous tasks assigned by Supervisors or Management
* Go on deliveries, store runs, or other errands when asked.
* Follow all Counter Staff guidelines or responsibilities that may be specific to your location (i.e. cleaning customer areas)

Physical demands and work environment:

* Position requires standing and walking for period of 3-5 hours without a rest break.
* Occasional moderate to heavy lifting and carrying, bending and reaching overhead may be required.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
* Talking and hearing occur continuously in the process of communicating with guests, coworkers and management
* Vision occurs continuously with the most common visual functions being those of near vision and depth perception
* Requires manual dexterity to use and operate all necessary equipment

Required knowledge, skills and abilities:

* Follows policies and procedures
* Takes directions well and hits the ground running.
* Understands expectations of role and works within the boundaries of the role
* Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
* Understand, respect and maintain company policies and procedures.
* Outgoing, friendly personality.
* Customer service oriented attitude.
* Works well with a diverse team and treats people with respect.
* Responds positively to coaching and direction.
* Highly motivated and dependable with a strong work ethic.
* Desire to work in a fast-paced environment
* Punctual! Arrives ready to work on time!!!

~ WE CREATE WINNING EXPERIENCES ~

Pay Rate
$14.25 an hour

Hire on Bonus
$750.00 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $250 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.

Shift Differential
$2.00 an hour additional for swing shift
$2.00 an hour additional for grave shift

SUMMARY: To welcome guests and take food and beverage orders.

• Greet guests, take food and beverage orders and deliver orders
• Operate point-of-sales system and handle cash and cash equivalents
• Answer questions and offer event and promotional information
• Assemble food items ensuring product is visually appealing
• Make sure work areas are stocked following food storage, rotation, spoilage and prevention of cross-contamination procedures
• Cross-train in other tri-restaurant positions

IDEAL CANDIDATES HAVE:
Required:

• High attention to detail and accuracy
• High level organizational skills and the ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills
• Above average math skills

Preferred:

• Previous cash handling experience
• Previous guest service experience

~ Four reasons why our Team Members have chosen to stick around for 20+ years!~

o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!

We are looking for our next great Counter employee for our Zippy's restaurant! As a Counter employee you are one of the first smiles when guests visit our store. Counter employees provide exceptional customer experience, greeting and thanking guests, as well as ensuring they have a pleasant dining experience.

BENEFITS & REWARDS:

• Paid Time Off Accrual
• Free Employee Meals
• 20% Employee Discounts at Zippy's Restaurants
• Medical, Vision & Dental Plans
• Company Matched 401 (k)
• Incentive & Rewards Programs
• Employee Assistance & Wellness Program
• Continuing Education Reimbursement

The Duties & Responsibilities include, but are not limited to,

• Provides Exceptional customer service, greeting and thanking guests in addition to anticipating their wants and needs in order to ensure a pleasant dining experience.
• Takes guest orders accurately, be they over the phone or in person, using suggestive selling techniques when possible.
• Accurately enters orders into the POS system and processes credit cards, gift cards, coupons, and cash payments properly.
• Packs and checks orders to ensure they are completed to the guest's satisfaction.
• Maintains a safe and sanitary work and guest area through constant cleaning, organizing, and replenishing of necessary items.
• Performs other duties as assigned by management.

Minimum qualifications:

• Negative tuberculosis (TB) skin test within 12 months of the date of hire OR Dated/Issued at the age of 16 or older
• Pass a background check & drug screening test
• Meet assigned shift requirements
• Regularly push, pull, and carry objects; Stand and walk for at least 6-8 hours
• Reach shoulder level and below waist constantly, and above the head occasionally
• Exerting up to 20 pounds of force
• Good understanding and comprehension of the English language.
• Basic Math and writing skills
• High School Diploma or G.E.D preferred