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What is a service delivery coordinator and how to become one
As a service delivery coordinator, your purpose will be to identify a client's needs and oversee the delivery of products or services to that client. You will be managing a team and overseeing all employees working within the service delivery department. If you have a passion for customer service, then this is the job for you.
Some of the duties and responsibilities that you will be performing in this capacity include establishing the delivery process in an efficient and profitable way, supervising the staff working in your department, managing customer expectations regarding the delivery of the service and handling queries regarding it, creating cost-effective and resource-saving systems, and building partnerships with suppliers and other departments. Essential skills required for these tasks are interpersonal, leadership, customer service, organizational, and effective communication.
To qualify for this position, you will need a bachelor's degree in a business-related subject, although a high school diploma or an associate's degree may suffice as well. Moreover, prior proven and relevant work experience would prove advantageous. The average hourly pay for this position is $29.92, which amounts to an average of $62,232 annually.
Avg. Salary $68,226
Avg. Salary $59,228
American Indian and Alaska Native 0.66%
Asian 5.86%
Black or African American 8.22%
Hispanic or Latino 18.89%
Unknown 4.82%
White 61.54%
Genderfemale 47.96%
male 52.04%
Age - 48American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 48Stress level is high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is fair
6.4 - fair
Service delivery coordinator career paths
Key steps to become a service delivery coordinator
Explore service delivery coordinator education requirements
Start to develop specific service delivery coordinator skills
Skills Percentages Service Delivery 24.90% Project Management 16.82% Customer Satisfaction 10.03% Customer Service 6.75% Data Entry 4.63% Complete relevant service delivery coordinator training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New service delivery coordinators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service delivery coordinator based on U.S. Bureau of Labor Statistics data and data from real service delivery coordinator resumes.Research service delivery coordinator duties and responsibilities
- Review and manage any contractual inquires from branches, patients, referral sources, case managers while monitoring all EDI transmission.
- Communicate and manage externally (with customer) with strategic customers that utilize full infrastructure outsourcing with CenturyLink services.
- Create and develop POS materials used throughout the company.
- Complete HUD require reports and enter ISP into database.
Prepare your service delivery coordinator resume
When your background is strong enough, you can start writing your service delivery coordinator resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service delivery coordinator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable service delivery coordinator resume templates
Build a professional service delivery coordinator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service delivery coordinator resume.
Apply for service delivery coordinator jobs
Now it's time to start searching for a service delivery coordinator job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first service delivery coordinator job
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Average service delivery coordinator salary
The average service delivery coordinator salary in the United States is $68,226 per year or $33 per hour. Service delivery coordinator salaries range between $48,000 and $95,000 per year.
What am I worth?
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Updated January 8, 2025
