Service delivery coordinator job description
Example service delivery coordinator requirements on a job description
- Bachelor's degree in business, operations, or related field.
- 3+ years of experience in service delivery, operations management, or project management.
- Proficient in Microsoft Office Suite.
- Excellent communication and customer service skills.
- Experience with process improvement.
- Strong problem-solving and analytical skills.
- Highly organized and detail-oriented.
- Ability to prioritize tasks and manage time effectively.
- Flexible and proactive approach to work.
Service delivery coordinator job description example 1
Decisions service delivery coordinator job description
Service Delivery Coordinator
Position Overview
The Service Delivery Coordinator is first point of contact for service delivery, guiding customers and controlling their service experience. The Service Delivery Coordinator manages the time and resources across our technical personnel with the goal of delivering services and client-issue resolution in a timely and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Oversee the scheduling and dispatch process of all work, including Service requests and Projects, ensuring that ample and accurate details have been provided to perform the task
• Triage incoming service requests, assessing the severity of the request and gathering necessary details; and assigning/scheduling the work to the appropriate resource for resolution
• Understand and control the workload across the team, identifying where capacity levels have been met or exceeded and taking appropriate action
• Schedule Projects which includes reviewing quotes, scopes of work, engineering, and/or other project documentation with the SE, assigned technical resources and the Corporate Account Manager, ensuring the clear understanding of objectives and timelines
• Communicate directly with internal shareholders regarding ongoing projects and service delivery hurdles, appropriately setting expectations and providing issue resolution when necessary
• Meet with all technical team members daily to maintain an accurate understanding of the disposition of all work in progress
• Review key performance indicators using our reporting systems (e.g., BrightGauge, MSPBots and ConnectWise), taking swift action when items are shown to deviate from company standards
• Track all utilized time as appropriate
• The Service Delivery Coordinator will be required to bill at a minimum 10 hours a week which
can be accomplished thru the items listed above
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
• The ability to properly and accurately manage schedules and time tracking for self and the team
• Demonstration of a sense of urgency
o An energetic response to alerts and schedules is vital to be successful in this role
• The ability to be proactive
• The ability to interact directly with Clients in a general way to solve problems
• The ability to track and know the current status of outstanding service, and answer ad hoc
questions about the status of current Tickets and Projects
• A strong understanding of Decision Digital, including our culture, our systems, our services, and
how we present those to current or potential clients, and other employees
OTHER DUTES FOR Service Delivery Coordinator
Including but not limited to:
• Reporting and statistical analysis of productivity and performance
• Provide feedback gleaned from customer interactions in a productive and actionable ways to
improve process and streamline effectiveness
• Maintain records and documentation of interactions as appropriate
o Utilize current adopted systems e.g., ConnectWise, SharePoint, et al.
Service delivery coordinator job description example 2
Baker Hughes service delivery coordinator job description
Are you a service delivery coordinator looking for a new opportunity?
Join our Drilling Services Team today!
Our Oilfield Services Team is assembling and testing the latest products of oilfield equipment which is the beating heart of our work. We collaborate with our development teams in science, mechanical and electrical engineering, physics, geoscience, to develop innovative drilling tools
Partner with the best
The Service Delivery Coordinator ensures that Baker Hughes maximizes its short- and long-term revenue. Provide profit and cash collection opportunity by ensuring flawless execution. Ensure on time delivery, contract adherence and cash collection for the assigned jobs.
As a Service Delivery Coordinator - Field Services Operations, you will be responsible for:
* Ensuring that Baker Hughes maximizes its short- and long-term revenue, profit and cash collection opportunity by ensuring flawless execution
* Interacting with the customer service managers on issues escalation Interface with the customer service managers on issues escalation
* Ensuring the assigned contracts/quotes are fully understood and capitalized upon
* Coordinating and monitoring all job activities across organizational boundaries
* Being responsible for scheduling and dispatching of resources in line with job requirements
* Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash
Fuel your passion
To be successful in this role you will have:
* Have a high school diploma/GED with good experience in services.
* Demonstrate good experience in Resource Management
* Be able to demonstrate experience in a leadership or supervisory role
* Able to build consensus and relationships among managers, partners, and employees.
* Excellent communication skills
* Be able to manage multiple priorities and projects simultaneously
As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work. Requests for reasonable accommodations due to valid medical reasons, a sincerely held religious belief, or other personal conscience objection will be considered on a case-by-case basis, including but not limited to essential job duties, in accordance with applicable law.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* 24/7 on call for client needs.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
* Contemporary work-life balance policies and wellbeing activities
* Comprehensive private medical care options
* Safety net of life insurance and disability programs
* Tailored financial programs
* Additional elected or voluntary benefits
About Us
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Join Us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work. Requests for reasonable accommodations due to valid medical reasons, a sincerely held religious belief, or other personal conscience objection will be considered on a case-by-case basis, including but not limited to essential job duties, in accordance with applicable law.
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Updated March 14, 2024
